You have all the reviews of people who buy the products of Ethan Allen (Interior Designer) in the state of Connecticut.
At the moment this business gets a rating of 4.5 out of 5 and the score has been based on 27 reviews.
As you can read, the average of ratings is basically the top, and it is founded on a very large number of scores, so we can conclude that the assessment is very accurate. If people have bothered to rate when they are pleased, it works.
You know that we do not usually bother to put scores when these are positive and we usually do it only if we've had a problem or incidence...
This Interior Designer belongs to the category of Furniture store.
Great selection and service. Very happy with our purchase and the quality in the product. Very well build and well worth the price.
Joseph Evans is amazing!!! So helpful, full of ideas and great taste. He listened to my ideas and thoughts and then gave great input on what would work. So happy with my living room and bedrooms!!! Always showed up on time and responded quickly to my questions. LOVE ALL MY NEW FURNITURE!!!!! Noel Laube
I bought an awesome couch from this storea month ago. I had a fantastic customer service experience. Highly recommend it. Liz was my salesperson.
I just received my new Bennett sectional sofa from Ethan Allen. I couldn't be happier. The sofa arrived exactly on the date promised and the delivery team were very professional. I was very pleased with the help of my designer, Karen Vogt as well. Karen offered very good design advice, making suggestions and helping us visualize the furniture actually in our space...I will definitely return next time I need some new furniture!!
Very expensive, good quality though
The Ethan Allen mattress is the absolute most uncomfortable mattress I have ever slept on. It costs $3000 and is about as comfortable as a roll up camping pad. I told my saleswoman I was unhappy and she literally shrugged her shoulders and said there was nothing she could do. After that she gave me a number to a call center which had a voice mail message saying they will get back to me in 48 hours. This company has absolutely terrible customer service. I would never buy anything from them again.
My experience with Ethan Allen East Petersburg. I will continue to share my experience as this unfolds. Bottom line, we purchased a sectional that was not factory quality. Those are not my words; but those of the store manager. As a result we have had a technician to our home twice within the first year of ownership to address "squeaky springs". Well the squeak is back. We want the sectional replaced. Ethan Allen wants to repair once again. So we are at an impasse. Now we simply want our money back resolute to never spend another dime at Ethan Allen. By the way we have spent thousands with them over the last few years. I digress, I will share timelines and costs. How a firm responds to an issue is a reflection of how they view customers. Our experience has been bad quality at a high price, poor customer service, total disregard for our user experience, and a take it or leave it attitude. More to follow as I will post our timeline, costs, and communications (both sides). So you can make an informed decision as a consumer. Another week with no action from Ethan Allen. As stated I will share the correspondence this weekend. A friend of mine had the same issue but with a sectional from Pottery Barn. Their response, immediate recovery of the piece with refund. They must value their customers. We have been through two visits with their technicians and now they want us to ship the sectional to their shop for a maintenance overhaul. Or they will do this in the comfort of our home. Funny. Our home is not a repair shop, and we don't want to ship the sectional out for a third round of service. Clearly a problem exists, Ethan Allen acknowledges a problem exists, yet we must be forced into a disruptive situation. Ok next steps, we will post the communications. We will keep you posted as this moves to a civil action. All with the intent to share our experience so you can make an informed decision as a consumer. We certainly have. Wish we made this decision before spending thousands with them. We will share that number as well. Following up to my previous posts. We furnished our last two homes with Ethan Allen. The most recent was our move 1.5 years ago. In that time we spend $32,025.89 - of which $9,087.94 was attributed to the family room including the sectional. If we include expenditures from our prior home we spent well over 60K with Ethan Allen. I share this data because we are not talking about one off purchases. We worked with their design folks and valued the partnership. Now we have a sectional that is not factory quality and after two service calls we receive a take it or leave it proposition Ethan Allen. if they don't value our customer experience i doubt they will value yours. My next series of posts will include their letters and our correspondence. I want you all to know our experience so you can make an informed decision as a consumer.
Janice is an amazing designer with Ethan Allen. She takes your raw ideas, and brings them directly to WOW. Janice also tries very hard to work within your budget. We couldn't be happier.
We had an excellent experience working with Karen Vogt at Ethan Allen in Setauket. She is an astute listener and was able to make a helpful range of suggestions as we made decisions on furniture and fabrics. The results are beautiful (!!), and very much in tune with our tastes and the style of our home. Karen is professional, efficient, so positive to work with, and has a keen eye. Many thanks!
The 1 on 1 service and easy payment plans make you feel really special
Quality built furniture. Unique designs and colors. Easy store to shop in. No hard sell, just helpful, qualified designers. Joe was my sales person/ designer - he is very good and incredibly helpful. Everyone seemed nice but Joe was truly a pleasure.
I've worked with Karen Vogt on multiple occasions and always had a pleasurable, productive experience. Karen listened to my explanations of what I was shopping for and what I was trying to achieve. She used her design expertise to suggest choices and options keeping price point in consideration. Karen looked at photos of my rooms and using the computer placed the "new pieces" in my rooms. Together we made selections. Karen kept me informed of order status, delivery information and followed up after delivery to be sure I was happy with the furniture. Delivery was timely, the furniture selections are perfect and I look forward to shopping with Karen again.
From start to finish Joe was extremely helpful, patient and kind. He took his time with us and offered honest advice when it came to designing rooms in our home! My living room and family room look like they are out of a magazine thanks to Joe and his expertise. We won’t shop anywhere else or with anyone else when it comes to furnishing our home! Cat Rosenboom
We went to Ethan Allen in Setauket to look at the Miller Dining Table. Karen Vogt helped us. It was not an ordinary purchase because we were having a home built in MA that would not be ready for months. Karen was so kind, she assured us that we could purchase it then ( there was a sale) and she made arrangements for Ethan Allen to store our table until we closed on our home months later. Her attention to details with this order was outstanding! The table was delivered last week and it is beautiful! Delivery was terrific! All these months later, she emailed me to be sure all went well. I can’t thank her enough for knowledge and kindness! Definitely request her if shopping in Ethan Allen...you won’t be disappointed!
Linda Stabinski was on our designer and we couldn't have been more pleased with her. The buffet she helped us choose is beautiful and is the focal point of the room. We will definitely come back to see her for our next piece of furniture.
Quality furniture and knowledgeable and polite people who work there. They work with you personally and tell you about the different types of styles of furniture they have based upon what the customer is looking for.
Linda Stabinski is so talented and wonderful to work with. I highly recommend her and this store!!
I went to Ethan Allen to purchase a new sofa. I was having trouble decorating my living room with a new paint color. Karen Vogt, a professional decorator took the time to visit my home to see what I liked. She took flooring samples, paint samples and photos. When she presented her ideas to me I instantly fell in love with the colors, textures and patterns she had put together. Our living room now blended with the rest of the home and it is stunning. I also feel like I am part of the Ethan Allen family. I intend to work with her again soon on another room. Thank you Karen.
I needed a sleeper sofa in 30 days. Ethan Allen had a model that could fit my needs. It was delivered in under 30 days. It's exactly what I needed. Also, the delivery people took away the plastic wrapping and cardboard, which I really appreciated.
Really big showroom, not a lot of furniture to choose from
The design consultant Carol Iredale was so great! She understood immediately what I wanted and didn't try to sell me on something I did not want. Ask for Carol! She's kind and helpful!
I had bought my bedroom and dining room furniture from Ethan Allen so it was a no brainer that I would use them for my living room. As usual my designer made it so much easier for me. I love everything she helped me with and as a result love my new room. You get what you pay for. Ethan Allen is quality, class and style.
Management provides no customer service.
My wife and I are so very pleased with our experience with the Setauket Ethan Allen staff, and designer Bonnie Fishman. Over the past several months we decided to fully renovate our master bedroom, a guest bedroom, as well as our den. Bonnie was a pleasure to work with and really took the time to get to know our style and taste, which included multiple home visits. In the end, it is hard to believe they are the same spaces. Each is beautiful and a true pleasure to relax in and enjoy. Thank you so much !
We worked with Karen who was amazing. She had a great vision and picked thinks we never would have thought about that really made the space amazing. Everything arrived quickly and we couldn’t be happier.
wood pieces (side tables and dressers) are great quality. Furniture orders can be a bit overwhelming with so many decisions in terms of fabric, nail tack color, back attachment, cushion firmness, wood trim color. And the designers are pushing the highest cost fabrics with complete disregard for your personal style. Be sure to check your order before you finalize it. I ended up with a loveseat instead of a sofa and one chair when I ordered two. Waited an extra 10 weeks for them to get it right with zero compensation for the inconvenience.
Beautiful furniture and quick delivery. Had an issue with one of the sofa cushions but they were happy to replace at no cost. Very happy with my purchases and Ethan Allen service.
I love my furniture and my designer was great!
I could not be more pleased with the excellent design help by Elizabeth Riddle, and the quality of furniture I received from Ethan Allen. Elizabeth goes above and beyond, even coming to our home during or after delivery to make certain that everything is exactly the way she expected. There is no doubt I will always use her excellent eye for detail in the future with this fabulous furniture.
This is by far one of the worst companies I have dealt with. The sales rep at the showroom had no information about the couch and we wound up finding the info that we needed online. Purchased a couch in Oct 2018 and was told I would have it by Christmas. Unfortunately they ordered the wrong pieces so we waited until mid Feb for it to arrive. When it finally arrived the pieces were different shades of grey and did not match perfectly after we were assured that they did a die lot match to avoid this. We are still waiting for the replacement couch (which wasn't cheap) and are expected to get the corrected one in mid April....6 months for them to get it right. Hopefully this time they figure it out but either way they have lost me as a customer for life!
Excellent experience working with Karen Vogt at Ethan Allen, from designing our bedroom to finding the pieces that worked well together.
Although the furniture is excellent, it is way overpriced and the sales help are a bit snobbish!
I had a horrible experience with this company. The designers design to their own aesthetic( not the customer's). If you sign up with the design service, even though they propose furniture, the designer nor the store is responsible if you don't like the selections. They will charge a 50% restocking fee to return furniture that their team picked, which makes no sense. Do not attempt to get a delivery date out of them. It took 25% of quoted delivery of (8-16 weeks), to get a more accurate estimate. I hope you have better luck. This company really needs new leadership that is customer focused to survive. BTW I spent $10K at this store and this is how I was treated. Imagine if you were paying less.