Reviews of Central Washington Hospital & Clinics (Hospital)

Kim Harter

Worst experience. My dad was dizzy and about to pass out and all they had to say was they had no bed for him. So he went and laid on the concrete. My mom was asking for help and a nurse said she doesn’t need to yell for help. They are lucky he didn’t hit his head on the concrete.

Lucas Copenspire

They charge you as much as they can, and make you jump through hoops so they can make money on redundant appointments. American healthcare is a scam, but it's not like you can avoid it unless you want to die.

Felicia Montoya

Very rude.

Jackie Collins

I'm here visiting in Washington and I have breathing issues, I'm so afraid I might need to come here only because "THE OWNER" has the same response to every review not in there favor? Nothing to that person but a Generic message from probably just One Touch of a button. Sad no REAL response? I'm just saying

Casie Kyle

Visited a friend today. My first time inside this hospital. Very friendly staff willing to answer questions and kid around a little. Very nice.

Dawn Lippert

Our mom's time spent in TCU as well as short time in PCU was very positive. The doctors, the care management team, the nursing staff, the PT/OT staff, the activities staff, the financial department, as well as the food service, and housekeeping were not only professional, but very caring!!! Mom commented daily that they treated her so well. Our family was also kept informed by the team. One of us was with her almost daily for four months so we had first hand view. Thank you Central Washington Hospital and Professionals!

LaMarco James

Very bad, treat people sad

Todd Strobl

Good care, bad place to work.

Mechanic Man

The worst food EVER! Was a patient there a couple years ago, and the entire experience was awful. And a sandwich on the weekend? I need surgery again in the near future so I HOPE the menu is better by now. Also, my wife ordered mashed potatoes when she was in the cafeteria, and they came cold and lumpy. And no, they sure were not free. The care was excellent, however.

Linndell Scarbrough

My son is in ICU and I am not allowed to call for an update of his condition. I live in California and not able to walk in there. This is the first hospital I have ever encountered where they did have a system that would cover this. Not that I am calling multiple hospitals but those I have touched have PIN numbers so those authorized can speak to someone.

Dan Packard

I will never forget the kindness, respect and skill of the staff in the ER and surgical floor where I underwent emergency surgery for a hip fracture. The staff was superior, the facility was spotless and spacious and there were good choices for food. And everyone remembered to wash hands!!!

Mr Bill

Great facility, great staff. From the Emergency Department, to Diagnostic Imaging area, to OR and PACU recovery, to their ICU, MEDICAL and Surgical units; this is an outstanding and well run facility. They're human and no one is perfect, but there is no other place like this in the state, and I have seen the others. Except for some random or specific specialist intervention that you might need to travel to have done elsewhere, I'd be very comfortable having myself or any of my family members treated here...and I have. This Valley is very lucky, more like blessed to have this caliber of hospital and staff here.

Jenna Quinn

Unless you've got no other choice

Isaac Lindgren

Staff is great, facility is good, and food is ok.

Thayne Tuason

Apparently it is their company policy to escalate issues with mentally ill and not take their legitimate concerns seriously nor admit any fault of their own- sending out goons after them and running them off of the hospital grounds. I would definitely not recommend this place to anyone unless you are bleeding to death and have no other options, especially if someone is having a mental crisis. I personally think there is nothing worse for a person paranoid that the world is against them than having big armed goons dressed in black trying to herd you as if you were suddenly livestock, and not human at all. They obviously have no idea what they are doing and aren't concerned about their patients. They have also no record keeping skills either, so if you have any valuable medical information housed with these people, I would certainly retrieve a hard copy of it before it disappears.

Mary Hansen

Multiple relatives have been cared for at this hospital. I was always impressed by the care and professional they were given. Odd simptoms ..... Right on the nose diagnosed. It is a 6 hour flight for me to get to Wenatchee. I feel comforted knowing my family is being taken care of.

Juana Tovar

Treated grandma and family with no respect and racist comments!!!!

Samantha Hall

We are so grateful for the care we received at the ER at Central Washington Hospital. While on vacation in the area, my 2 year old became very ill, despondent, and throwing up blood. Forgive me as I didn’t catch their names. But the intake nurse was very sweet, as was the nurse once we were in a room. They both did a great job of truly engaging my daughter, not just me or my husband. The nurse, got her stickers and cups and when he spoke with her, he waited for her response which brought her out of her shell. Even the ultrasound technician did a great job with her so she wasn’t scared. What could have been a very difficult visit was actually very wonderful. The doctor was very nice too, but we didn’t see him as much. Thank you to all of the staff!

Katie Rasmussen

I visited your ER last night, I drove my mom and aunts friend over 1 hour in the dark to get them there safely. Right off, I was surprised at the rude and belittling intake staff. Hospital, please provide customer service workers training to your staff, stress empathy towards others. A first impression is a lasting one. Teach your intake clerks that rude, sceptical and demeaning behavior is unacceptable. I was surprised in the inconsistency in security. Security searched my aunts friends bag(after doctor admitted her)for weapons but didn’t search anyone else’s bag? If your going to search one, search them all, weapons come in all sizes. Security was nice, after dealing with the intake staff. But I was concerned at his search techniques, reaching into deep pockets without know what was in them, security also searched the bag on the floor, compromising his safety crouched down with his back to an open space. Please train your security staff on proper and consistent searches, provide them with equipment to ensure their safety.

Gordon Smith

My experience wasn't good at all. Doctor that I was given didn't read my file and gave my a drug that I was on record as having bad reactions to. Because of this I Died two times, and woke up on a ventilator 26hrs later. Doctor wasn't sorry, hospital is looking is looking into it. NOT GOOD.

Sarah Love

Worst place ever, treated my dad with nothing but disrespect until the day he died. One of the nurses "caring" for him told him that he should rethink being resuscitated cause it's not worth it. If I could give zero stars I would.

Angel Walton

My family has all been there have all had surgery and doing great

Leon Rondel

Went to ER because of left lower back pain. Doctor took a urine test and found blood. CT test was negative for kidney stones but was done without contrast. He diagnosed me with a back strain. I asked my doctor how is it possible to have blood in the urine and not have stones? He said "that's a good question" but never answered me. Medications given to me while in the ER were not listed on discharge paper work. I was prescribed the same muscle relaxer to take home that I was given in the ER; of which I told the nurse multiple times was not helping.

Steve Pasion

The only decent hospital for hundreds of miles so its a good thing its at least adequate.

James Young

Worst hospital ever, they judge you automatically when you arrive, doctor was a prick very judging his job is to treat your illness or symptoms not to judge, no bedside manner what so ever , could hear them making jokes in the hall. If I could give zero stars I would. Confluence has turned into a monopoly there quality of care has gone to trash, why should they care, there is no where else in the valley to go late at night for emergency care .

Patricia Garcia

Great care for my loved ones. Can't say enough good things about the quality and professional manner of staff. Thank you.

Eric Hildebrand

Most of the staff is helpful and friendly. We visit on a regular basis and have nurses who have remembered our names and check on us from previous visits. Doctors are usually patient and listen well.

Craig Smith

Great place to work or get health care

jennifer brunk

This place is garbage. I am in so much disbelief I’m taking matters in to my own hands. How I was rudely dealt with by a nurse in medical unit 1. I call to speak to dr Dillon and she asked who I was I told her and she then proceeded to ask me personal info about myself and I told her I wasn’t giving her that because I’m not obligated to and she said I can’t help you and then I heard click which means she hung up on me. Well that’s nothing compared to the report I have along with that. The hospital smells like urine from the moment you walk through the doors. I am extremely disappointed in there way of handling things like they won’t give info to the mother of the patient but yet I can fly from California an I get a personal meeting with the doctor so something is clearly wrong here. So just wanted to say thank you for not standing up to proper hospital protocol I’ve taken matters in my own hands.

linda davies

very caring and clean. good food

Nikole Deardorff

Awful ER service, not only was I not treated properly for my condition, they caused immense pain and scarring that will cause future problems. The doctor I had admitted that they had not done many of these procedures and after two inscisions asked for help from a senior doctor who said to just keep trying and left the room. I had to go to an ER in Kirkland 48 hours later to have the issue resolved properly. They still feel they provided adequate care and I am being charged full price for their malpractice.

Liz Salazar

Excellent staff, in 30 second they assisted me, and the nurse check me...the Doctor Robertson was so professional!

Dave Anderson

I am a 20+ year honorably discharged US Marine Corps Veteran and former employee of the US Veterans administration. I have been all over the country and have obtain services at 6 different VA facilities and several civilian hospitals around the country. This is the most efficiently run care providing operation I have ever seen in 54 years. Top notch, compassionate, respectful, meticulous, professional, OUTSTANDING! The difference between excellent and outstanding is that not only are the complying with the letter of the law and exceeding average expectations they are setting the example for others to follow. Bravo! I am going to write a letter to this hospitals Director/Head Honcho and mention those people individuals directly because they deserve recognition. From the guy who checked me into the ER to the nurses, orderlies, etc, everyone I met was the consummate professional lady/gentleman. I am grateful for this organization and it’s staff for taking care of something that I have attempted to get resolved through the US Veterans administration for years and have been obstructed, abused, threatened and patronized at every turn. I am proud to have served my country for over 20 years because I love the land and I love it’s people, all of them. It’s all about care and wellness here. The Veterans Administration is only about power and control.

Jenna Chrisman

Our nurse Jackie was a pleasure to work with. We were in and out pretty quickly.

Kara Young

I work there

LaVona Buchanan

My husband has had a headache for 7 months continues and his Dr refuses to investigate the cause after many visits so we went to the emergency room and they too refuse to x-ray or treat it.What does someone do in this circumstance?

Stacey Moss

So far, I'm not very impressed. I'm attempting to call as my mom is in assisted living and was transported there by ambulance. I was transferred to the emergency department where I was supposedly put on hold but heard, "It's room X's daughter... I'll just hang up," followed by a click. Now I've called back and been told the line is busy and I'll need to call back again. This is not treatment I expected. I'm 2,200 miles away and feel totally helpless.

Jon Schonert

Drunks wondering around the ER i took a fall and they had no ice and according to one of the nurses there if you eat serial at 3am your on meth better off going to a vet

ImDamien

If I could put 0 stars I would.. I have a large AVM in my left shoulder they did not take it seriously that was swelling I had to go get treated and a different ER department which indicated it was swelling and red and I had to take medicine for it. They had a guy from the psych part come to get me from the lobby And told me to put a psych gown on when I do not have any mental health issues at all which was odd. I then left cause I felt very uncomfortable I didn't indicate anything to have that type of psych treatment. I will be filing complaint

Colleen Storms

Recently there for a relative's surgery. From the surgical group, through the post-surgical floor and treatment, we had knowledgeable staff who were caring and efficient and followed up on the patient's every need. Another relative had an extended surgical stay at a top teaching hospital in another state and the care at Central was far superior from the patient point of view. Clean, skilled, and caring!

Mia Revisar

I had a little accixent skiing and they were very professional and kind. The service is excellent in the er. I was out in 2 hours(and that's little time comparing others er) , that's including administrative, x ray, vitals, doctor's consult and insurance process. They always had a smile on their faces. Congrats Dr and staff

Antonio Escalante

Very poor service

Ramon Aguilar

(Translated by Google) Thanks to all the staff they are professionals to do their job once again Thank you very much. ... (Original) Gracias a todo el personal son profesionales al aser su trabajo una vez más Muchas gracias. ...?

Jonathan Hyry

Desk staff have been extremely rude on our current visit. Care is excellent overall, though.

Lois Case

Had emergency surgery. Staff was ok. But night shift did not assist too much. Food was marginal.

charlie brumfield

I had the surgery there and received the best care possible. The staff was great, the room was great, food was great too.

Nick Pickel

Went to the ER at 4am on a Sunday for pain in my lower abdomen. Felt very welcomed by nice nurses and great doctors. I was given quick care and there were no surprises, had surgery for appendicitis, and was out by 6pm the same day. I couldn't be more thankful for the nurses, doctors, and the surgeon who cared for me. The hospital was a nice facility and while the food wasn't great, it wasn't that usual horrible hospital food.

Irving Cohen

I could not have received better care starting in the emergency room until released. I was seen in virtually no time. The admission person was speedy, professional and thorough. The nurse walked me back, and the emergency doc was in within 10 minutes. It was determined I would need a specialist who showed up in about 15 minutes. The nursing staff was so awesome, they should be on the lecture circuit on how to take care of a patient. Since I had a GI bleed, and I needed to be cleaned out, they were there despite how disgusting it was. They refused to let me feel embarased, way beyond the call of duty. And where they get a platinum star was in how they helped my wife. She was genuinely frightened for my life, and so was I. They tended to her nerves and her needs as if she were the one who was admitted. As shifts changed, the communication was as seamless as Tom Brady passing to Gronk. They were sympathetic, empathetic, caring, nurturing and professional. Procedures were done in my hospital room, and the team from GI was equally skilled. Truly, had someone filmed my experience, it could be used as an advertisement for care and professionalism as a whole and for each of the teams that tended to me. THANK YOU ALL!!!

Johnny Leal

Great place , great care , was in the i.c.u. for a day . The nurses were awesome and caring . Erin the r.n. really goes above and beyond. Thanks guys

Jamie Wild

You improved

Shaderia R.

They dont take 2 week stomach pain seriously even tho the results are "fine"... and they instantly give pain killers.. my best friend came in and had the same problem but more servere. They dont take things seriously. Nice staff.. but, poor judgment on care and symptoms.

Chris Linder

Staff were all amazing. I had to stay after surgery for 3 days and 2 nights and the clean and professional atmosphere was without a doubt the best I have ever experienced. That said, the staff were also very likable and endearing. A wonderful balance. I never had to remind anyone to wash their hands, and even when they were very busy, the RN and or CNA saw to my needs in a very timely manner. No one wants to have to stay in a hospital, but if I do ever again. I hope it's here. On a side note but equally important to me. The food was great. Always served hot and on time.

Tara Williamson

Where do I start? They treat my disabled mother like a naughty dog and keep her overmedicated. They keep her from her adaptive equipment so she can't move or take care of her needs. They disregard her requests to be allowed to sober up off of too many meds. They entirely disregard requests made for patient health by family & refuse to communicate appropriately. They allow their employees to be overtly violent with women who have undergone severe trauma, including visitors who don't even raise their voices or cuss at them. They allow their social workers to lie, and were trying to send my mom to a city other than the one she is from, and where she has support. They lie to families and laugh about it, I hear lots of awful things in the background when mom is waiting on them to take the phone. I'm looking for lawyers, this is one of the worst medical establishments I have ever encountered.

S M H

Typically I receive great care at the hospital but... after last night I realize how it really has to do with the Dr. in which you get stuck with and the nurse. My experience, the male nurse purposely stuck my IV viciously enough to leave a golf ball size bump and a baseball size bruise. I have had many IV's throughout my life and have never had or seen this much damage really a sight to see. I took photos. To the nurse, wow you're really a BAD A$$ man hurting a sick old lady. And the puppet doctor had his mind made up before even looking at my x rays or blood work. Which I am sure the DR. never even looked at. I've seen this before, it is called the little man syndrome his overly aggressive preconceived notion trying hard to compensate by bullying the weak. Thank you

Isidoro Trevino

Grate servos ❤ lots of. Love. There

jeff sharp

Your staff has been nothing short of amazing. The compassion and sensitivity we have been shown is truly top notch. I would like to personally thank everyone here, but for the ones I miss, this is for you.

Dave Sunde

I was admitted on October 25, 2018 with massive PEs (blood clots) in both lungs. I was experiencing severe respiratory distress. The doctors and staff did an exceptional job of treating me and went out of their way to accommodate my family who traveled from Seattle and Vancouver to visit. They even put me in a room with a sleeper sofa so my husband could stay in the room with me rather than sleeping in the car or renting a motel. Both the Doctors and nurses kept me, and my family informed about my condition, treatment protocols, and made an extra effort to explain treatments and medications and the reasons for choosing a specific course of drugs. I was discharged on October 29th. Not cured, but with specific instructions and drugs. The follow-up care has been nothing short of exceptional. My entire experience started at the Omak clinic in the morning, progressed to the Mid Valley Hospital, and finally a second ambulance ride to Wenatchee. The entire staff at both Confluence Health and Lifeline Ambulance treated me concern and respect. I would recommend this hospital and the entire Confluence system to anyone who wants to experience extremely dedicated health care professionals and exceptional care. Gail A Sunde – Coulee City, WA

Bryan Hermans

CWH is simply the best hospital I have ever had to deal with. We just visited an in-patient who extolled their quality service. I, myself, recovered from a traumatic accident there and can confirm that they give the best care. How can I not be grateful? They saved my life.