ER service during ophtalmology emergency was irresponsible, showed inexperience and lack of interest in patient who had been previously diagnosed. The worse specialized doctors with arrogant attitudes no concern for patient information or care.
On August 30 I arrived with my father at the ER. We had driven with all the way from Idaho Falls with an official diagnosis from a specialist. The doctor in Idaho Falls had called in advance to inform the hospital of our arrival and urgent need for care and surgery. However, when we arrived, my father, who was losing sight due to a diagnosed retina detachment was subjected to 3 hours of painful tests, incongruent questioning from a series of young and inexperienced medical students and residents. They consistently ignored our pleas to see a specialist and although they kept saying they had paged such specialist, we heard them speaking right outside our room about how there was no hope and my father was blind already. After 3 hours of pleading to see a specialist and of painful useless testing by a group of unprofessional medical students, we finally got to see the retinologist from the Moran Eye Center who had no quals in saying that although a surgery was urgent, his team was on a long holiday weekend and my father would not receive treatment until later that week (3-4 days from then). Given the urgency of his medical condition, we decided to leave and receive medical care elsewhere. Six weeks later we recieved a bill for a ridiculous amount of money for a so called "state-of-the-art" facility and services we did not receive, for the inhumane and irresponsible attention of a group of inexperience medical students, who had no clue what they were doing, put my father and family through significant physical and emotional pain. At one point, when we complained about the lack of response, the ophtalmology resident said it wasn't their fault it was "the fault of a broken healthcare system in America."