Reviews of U of U Health University Neuropsychiatric Institute (Hospital)

UU Neuropsychiatric Institute, 501 Chipeta Way, Salt Lake City, UT 84108

Average Rating:

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Here you will see the reviews of people like you who bought the services and products of U of U Health University Neuropsychiatric Institute (Hospital) in the area close to Utah.

At the moment this business has a rating of 3.1 stars out of 5 and this rating is based on 81 reviews.

You must have seen that the average score it has is discreet, neither too high nor too low, and it's founded on a high number of feddbacks, so we can conclude that the score is quite faithful. If many people have bothered to give their opinion when they've done well, it works.

You know that we don't usually stop to write reviews when these are positive and we usually do it only if we've had a problem or incidence...

This Hospital corresponds to the category of Psychiatric hospital.

Where is U of U Health University Neuropsychiatric Institute?

REVIEWS OF U of U Health University Neuropsychiatric Institute IN Utah

Makayla Soto

Everyone there is so incredibly sweet and caring. they did everything to make you feel safe and comfortable.

T K

First and foremost the psychiatric techs and nurses are amazing. They treat all patients with respect and dignity. However, I've had mixed experiences with the doctors. I will start with the good doctors. Dr. Weischdel and Dr. Sean Ferrell (resident) are amazing and compassionate. They really devoted to evidence based medicine- which is using empirically based treatment, clinical experience, and clients input in making the treatment. Most physicians forget to include the clients preferences into treatment planning. The treatment plan we created has kept me from being readmitted and the medicine we choose has been a life-changer. Dr. Dan Inouye (resident), on the other hand, is probably the worst physician i have ever interacted with. He has poor communication skills which hinders developing rapport with him. When we first met Dr. Dan Inouye did not ask me how i was doing, assess my current mental status, or ask what symptoms i was experiencing. Instead, he jumped to a diagnosis. He was curt, condescending and lacked tact. While Dr. Dan Inouye may be very knowledgeable about psychopathology, he does not have the appropriate social communication and empathy skills to work effectively with individuals with a psychiatric disorder. I truly hope you are fortunate enough to never have him as a doctor.

James Enoch

Jade Johnson

After spending time at SLBH, Uni looked so much better. Uni can be great if you get on the right unit. The mood unit was amazing, helped me so much, but 5 east I think it was sucked bad. Autistic, Mentally retarded, and head injuries all on the same unit with mental patients. I felt bad for the handicapped people who should not have been in that setting. Still so much better than SLBH which was like jail instead of a hospital. At uni at least you do get personal treatment.

Jeremiah Robker

My Dr. was in my network, so my insurance covered the visit 100% because it's mental health. She told me to get my blood work done around the corner (literally 2 doors down) so I did. Turns out the lab is not in my network and I am responsible for the entire amount. As a heads up, Ask everyone you run into if they have a contract with your insurance carrier or you too are going to get a surprise bill. I didn't know to ask, but now I do. I still wonder why the lab never asked to see my insurance and possibly give me a heads up. Just an FYI.

Kyle Is a sack

Visited there with intentions of visiting my friend who has suicidal thoughts, I went there to see how he was doing, they brought out the wrong guy and when I informed them of the mistake, they checked me in too and told me I had some "Severe Psychological Issues". I was confused at first and thought it was a joke but nope, I had "thing 1 and thing 2" following me around wherever i went, AND I MEAN EVERYWHERE! the shower was a viewing party and they were particularly fond of watching me sleep. I was finally released after 109 days and found out I had lost my job, my family was in ruins because apparently it doesn't take 109 days to visit my friend (who ended up killing himself in the institute.)

ryan pecaut

Good food

Julia Connelly

Ryan Holloway

I was an outpatient. Amazing staff, amazing physicians. Great care given.

Leo

The staff (vast majority) are amazing and I have received in-patient treatment that has forever changed my life.

B L

Worst 2 days of my life. I'd give it zero stars if that was an option. I was having a particularly bad day, due to a drug interaction. My wife and my mother, thought I needed some help, so we went to UNI. They told me that I would have a team of experts help me get my medication sorted out, and get me therapy and other help. I signed three pieces of paper, one of which I didn't read, as the intake person kept shuffling it around. I was giving my all of my freedom away until they decided they were done with me, and I didn't realize it. Understand they did this in a nice area with nice furniture, and really made me feel like I'd have good care. My wife was under the impression she'd be involved and she'd be able to see me. The intake specialist decided I had "suicidal ideation" without an active plan, even though I denied that consistantly. It was mentioned I had removed firearms from my home, and rather than that being a good thing, this was used as a reason to admit me. I was invited to go back and the door was closed behind me. Thats when I was introduced to hell. I was ordered by two men to remove my clothing, and given scrubs. I was taken to a ward that I can only describe as hell on earth. I wasn't in the same league as the other poor people there, they were seeing things that weren't there and screaming. I was having a depressive episode and a bad drug interaction. I was locked in a place and stripped of my humanity. Everything, including basic human needs like shoes had to be earned as "privileges". I was given no expectations as to what I was expected to do. I have ASD, and can't handle sharing a room, so I was put in the "seclusion room", a windowless room with a concrete slab and a pad for a bed. Since it was impossible to sleep in hell, I poked my head out to see what time it was, and was immediately threatened physically by a gigantic "knee breaker" sort of guy. I went back inside and stared at the ceiling in the dark until morning. In the morning I was accosted by a nurse for not participating in group therapy. I wasn't given a list of expectations or a schedule. Stuff vital for an autistic person to function. My mother heard me being berated over the phone by the nurse, and realized she had made a horrible mistake. I didn't see a doctor for 22 hours. I made the worst mistake of my life signing that paper. The only bright spot is that the doctor that saw me was a good guy. He started talking to me and quickly realized I had no business being in there. Interestingly enough, I mentioned celexa and lexapro where chiral molecules and that caught his attention that I wasn't your average psychotic person. He immediately ordered my clothes returned and told me if I could get some people to vouch for me that I wasn't dangerous, he'd get me out in the morning. It was 6 pm and he couldn't get it done that day. He had to do his cya, fair enough. I have a great pastor, and apparently there is a law that they have to give access to clergy at any time. My pastor and assistant pastor are amazing men, and they pushed that exception to the absolute limit. I would still be stuck there without those guys to help me communicate with the outside. The next day I had six people there to help get me out of that hell hole. The doctor and social worker were clearly on my side as well as my family and friends. After two days of being treated like an animal, I was free. I should have just called my regular doctor and let her sort me out. I would have not had the worst two days of my life. The psychiatrist and the social worker I finally were able to see were top notch, but everything else was terrible. Don't go inpatient there, ever. My regular doctor wants me to get therapy for PTSD from my visit to the hospital. I can't imagine how anyone could come out of there in better shape then they went in. Don't believe the lie that it's a nice place and that your family will be included in your recovery, they won't. It's a hyper clinical lock up, not a nice place at all.

Helen Liang

Jonathon Carrillo

They made me much worse after my issues freshman year of high school and although I got better after leaving there with a traditional therapist, their child care felt like prison. After going through psychology classes and I can even see how bad of psychology it was too.

Donghoon Kim

Jennifer Bonney Slack

Beatrice Butcher

Okay... Not that one is supposed to love a place like this but really this is great! I know a child that is autistic and they were great with him!

Aubrey Winn

Jenna Garrett

I was there almost 2 years ago. I am so very happy for my visit, the staff were amazing we called this one staff oj (original jesus) because he looked like Jesus to us haha. The food was beyond amazing I was so shocked about the service! While in the adolescence ward I had my own room queen bed and it felt like a college dorm. I loved how much outside time we could have and our privileges. This is by far my favorite residential hospital. I miss it so much, it was a really amazing experience in my dark times. Much love uni❤️

Σεργε P

It was honestly an unpleasant experience. My therapist admitted me there for care on my suicidal thoughts. When I went there they said I didn’t qualify for inpatient care and that there wasn’t room so instead they sent me to the receiving center. The social worker who assessed me was quite rude and felt that I was being chastised. The receiving center was quite depressing there was a lack of light and interaction. Now this could be a result of understaffing but it would have been more effective to have someone interact with the patients rather than be in their office. I just felt that nothing was accomplished and even after saying I felt suicidal they didn’t do anything effective other than a safety plan which I had gone through before with a therapist.

STTB chase

Unprofessional staff. Not enough food each meal, always felt hungry while there. If you are in a no-camera room like i was you feel alot more privacy, although honestly i should have been in a cam room because i went on a attempted suicide. Overall though its a good environment, you can draw and do things of that nature inside. For school they allow you to watch national geographic which is nice, because you dont have to stress about quizzes and tests etc you just kick back and watch tv. I would reccomend sending your child with behavioral problems to this facility. One of the better facilities i have been too.

Alejandro Palleroni

Awful, although I gave into the negative pressure, fed it.

Ryan McGauley

I've (as unfortunate as it is, but we all have to get to that place) been to UNI three times. The staff are very kind and attentive. I was horribly scared the first time I walked through the doors and with the help of the nursing staff and doctors I was able to overcome me fear and strangely it was a rather comfortable process (as opposed to the "just lock yourself in a basement for a month and deal with it!, approach."). Yes, detox is not fun and depending on your situation it CAN be very hard / painful but UNI can get you through it and it is 100% worth your time and money. The accommodations are appropriate as we aren't the "Kardashians" and most of us don't live in Hollywood. Honestly I was given the choice and the 2nd and 3rd time I picked UNI over some posh ritzy place in California. I can't say enough positive things about my experience with UNI and hope that you consider them on your journey through sobriety!

Sean Huyck

Im sorry How do you have a patient there for 6 days and only receive little to no medication,tell me you have lost his medication list. Waiting still on the call from now two head nurses, one case manager, and a Dr appointment. I see the patient everyday. I noticed all the behavioral changes and the anger as well as his emotional state. Just to tell me he has only taken night pills and not sure what happen to his medication list. That is not acceptable, The only information you get as a release of information and all legal parts covered, never received answers as you watch his condition get worse.Medications that it is the system on the UofU, all records available. No your not keeping him any longer my attorney and I are getting him released to a facility more competent to care of him in this time of need.Shame on your department . Truly saddened for this department of such critical time of need for one.

Angela Sorenson

The best inpatient or outpatient servies available. The treatment teams,doctors,and group facilitators I would say are some of the best in Utah.

NewStartTransports

Have always had great experiences! We really enjoy the new improvements made to both UNI's adolescent and adult psychiatric and behavioral health programs.

Gina jepsen

Butter Worth

I had to lie my way to get out. Social workers believe they know what's in your best interest when they don't have the ability to diagnose you.Some of the staff truly care, but for the bulk of them, they're doing the bare minimum to get through their hours .They can't open a DSM-IV-TR to properly acknowledge what could possibly be your disposition. Honestly this place felt more a hole you can throw people in to get them away from society. They made me wear scrubs,and had me sleep in room with constant interruptions from strangers and the staff. There's nothing there to keep you busy , its just you and your thoughts. Maybe you'll have better luck than I did, maybe you'll have insurance or the incentive that'll provide you better care. This place made things worse for me and I hope my experience here could spare someone the troubles or shed some light. Talk to your doctor, find a APRN/Psychiatrist, surround yourself with people who matter to you, ask someone to look after you for awhile (even if you feel ashamed), either way you deserve help even if you don't feel like you deserve it. Good luck and best wishes.

Ann Ang

This place doesn't provide personalized care. I know it is our fault when my husband had a no show appointment. But they changed his status from established patient to something else. So, now when I really need an appointment for him, he will have a 2.5 month wait time. If there is nothing wrong, I won't request for an appointment. Waiting for that long is impossible. They said I can contact primary care to change his prescription, or go to the emergency room. Got me very frustrated.

Brad P

Frankie Hooten

They helped me a lot, the mood unit is the best, for adults. I have also been in the adolescent unit, they are really helpful as well.

Riley Ade

Unprofessional staff, mean doctors, a overcrowded program, and overall a terrible treatment experience. I didn't get the help I needed and instead was overlooked. I barley got to talk to my therapist and when I did it was for only 10 minutes and my doctor was mean and rude to me for no reason. I could see that it was helpful for the other teenagers there but for me it was a horrific experience for me and I NEVER want to go back.

Sunshine 1234

It appears that the staff on one of the units turns their head to problems that were going on such as relationships being made that were inappropriate in nature. A romantic and obsessive relationship was made between patients and a staff member gave their number to a patient for possible dating purposes. This is wildly inappropriate and I would not recommend this place for positive mental health atmosphere. It seemed that these affects were more toxic than helpful and appears that it has lead to worse relationship habits than better.

C White

Back when we had insurance, this was a good enough place for crisis help. But without insurance, they are incompetent, and impotent. Their mobile unit is absolutely laughable. Unless you are actively eating checkers and talking to invisible people, slicing your wrists, or threatening to kill someone, they will just give you the names & numbers of places you have probably already tried to reach out to. And don't you dare have let self-medicating enter your life, because they won't even bother with you if you need to come off of drug use first. It's a "fix yourself before we can help you fix anything else" approach. It dooms the people who are too broken to have the willpower to do any such thing...without help. How does this valley deal with unemployed, homeless drug users with underlying and triggering mental health issues? They criminalize them. How do you avoid the legal system you have little hope of climbing out of once you're in it? Just have a wealthy relative willing to part with massive amounts of money to get you the finest lawyers and rehab centers money can buy. The rest of the population is out of luck and left to a life of lengthy incarcerations and/or hamster-wheel-revolving door legal struggles, insurmountable debt, destroyed health, and eventual death. The lack of Medicaid expansion in this state is only part of this puzzle. The other part is the complete lack of incentive to simply do the right thing. Healthcare for profit is at the heart of the problem. So, great job, (allegedly pro-life) Utah. You have managed to turn your back on a pregnant, homeless, drug addict with legal issues who simply wanted a place to safely and medically withdraw for her own life and the life of her unborn child. Someone who recognizes their need for ongoing drug and mental health treatment and is willing to immediately enter a long-term facility to learn better life coping skills so that they have a better chance of success without the crutches they've leaned on for so long. Easier to judge, look the other way, and leave those of us who couldn't buy her way out of legal issues or buy her way into the fancy rehabs, to privately and with heavy hearts prepare ourselves for their possible death, and pray about the life of her unborn child...if she survives. Thanks for nothing.

MG Campos

Trent Fillmore

Insurance Fraud -- dopes kids up instead of providing real treatment. Breaks bonds with parents instead of building support networks. Parental attempts at holding UNI to any level of accountability are answered with denied access to the child and baseless threats of DCFS action.

Wonder Weirdly

Martha Salazar

Gina White

The care given at this hospital was amazing. Very pleased with every single person I dealt with.

Tyanicka Crump

Nymphetar Sepabobb

I have been to this hospital 3 separate times in my life. I was led to believe that this was the institution I could come to to stabilize myself from 'psychiatric breakdowns' as aforementioned by many posters here. Let me tell you how I found out that UNI was the worst thing that ever happened to my life. The first time I went, I had gone for a serious mental breakdown. I was in a hypo manic episode and was in serious danger. The moment I got there they gave me 3 different medications. Vistiril, Seroquel, and Abilify. Seems normal, right? I started wandering the hospital aimlessly completely confused as to where I was or what my surroundings were. I had believed that we were on Noah's Ark and that we were in the apocalypse. The staff continued to medicate me and joke with me and play with my head while I was confused, with these same medications for around 3 days. During those 3 days I had met some friends and were getting along talking about the medication and how it's weird the way they treat people and such. The meltdowns got worse to the point of delirium and to where I actually spiked a fever of 108 degrees in the hospital and was foaming at the mouth and screaming because I was so confused. They diagnosed me with Major Depressive Disorder and called it a day. I came back two more times and received the diagnoses of Bipolar 1, Psychosis, BPD, ADHD. You get the picture. Everything in the book. This hospital is interested in getting you on medication that works for them, not the other way around. I received care at Salt Lake Behavioral last time I was admitted and it was a much better hospital, with better snacks where you can actually talk to your friends too instead of them locking each other away. I'm not saying every Staff member at UNI is bad, but the way it is managed could be much better. There were some great staff that were kind and fun to talk to, but at night it gets really scary. Please manage your staff better.

Billy Bh

This place saved my life. Thank you uni team you guys are so amazing. You made me feel so safe. The interns where great too.

MADISON OLSEN

Absolutely avoid this place at all costs. They will lie to you if they deem you not suicidal enough to be placed in their care and tell you there's no room, and then leave you with their equally awful resources such as the warm line or the suicide hotline. The U of U hospital ER psych staff tried to diagnose me with BPD in 5 minutes, didn't let me speak to the psychiatrist, and used this as an excuse to not admit me after me telling them I was suicidal and had a plan. The times I have been admitted felt like I was just being babysat. My psychiatrist refused to give me new meds when I said prozac wasn't doing anything for me and disregarded my poor eating habits with "you look fine, eat normally." You're better off getting outpatient care from the downtown clinic, the inpatient facility is a disaster.

Jean Lappen

My daughter was a patient and under the care of Sandra Whitehouse. She called my daughter a liar and was extremely biased against me. Because of this, my child experienced and was subjected to more abuse by her perpetrator and the staff. This is nit a risk that's worth taking for a child.

Lance W

Absolutely the best care imaginable. Caring and compassionate staff who take time to talk with you and provide usable feedback that improved my mental state. They saved my life and helped me start my new path of recovery. The treatment teams are in my opinion without compare, they are simply the best in the field.

Arthur Debenham

Chene Bodrero

On the surface this insitution as a whole is warm-hearted and accomodating, and may well mean the very best intentions. They act like they want to help you. But then they exacerbate the very thing you told them nearly had you severely depressed in the first place; chronc illness and sensory dysfunction, by putting you on drugs that cause/exacerbate them. They put me on a number of pills (clonazepam, propanerol, seroquel*) just to discharge and stabilize me, without monitoring me thereafter. Mind that propanerol can cause dangerous blood pressure drops (I got that), and clonazepam, being a benzo, puts anyone at great risk for brain and nervous system damage if subject to long-term use. All of the meds, as I am finding out, have made my chronic health issues (both mental and physical) worse overtime and contributed to the development of many physical disabilities I never had before. The psychiatrists also, by failing to educate or warn me beforehand, lead me to addiction/dependance on klonopin. I have no way of taking myself off of it safely unless I want to have my brain and physical health to collapse from withdrawal. Had I known about this I would have been safely off the drug, /before/ I overshot that first 2-week window when I could have withdrawn safely. Another major blunder is that they completely missed, like so many professionals have, that I am autistic. I wasn't, in fact, suffering from severe depression and panic disorder but dissociative autism meltdowns. I had to find that out on my own time and throug piecing together my mental and physical health history. But they somehow didn't see that at all despite the overwhelming evidence for autism throughout my life. These professionals are ignorant and don't understand the medications they are putting their patients on; their only real goal is to stabilize and get you out of the hopsital. If you become maimed or sickened by medications after discharge, so be it. This is utter carelessness in psychiatry, and I'm paying for choices that were not exactly mine now.

Jennifer Smart

some dork from space

told my friend he was lying about every issue he had, and said he was outpatient because he was just afraid of the dark. they provided him with testing methods that were actually denounced because of how ridiculous and meaningless they were.

Allyson Anderson

Pretty crappy recovery clinic.

Lo L

Ryan Johnson

While most of the staff tried to be courteous and professional, the entire system is just broken and can't be much more than an incredibly expensive s***show. It's been almost 5 years since I was admitted. The entire process, before I arrived and after I left, was completely humiliating. I learned almost nothing, had medication withheld for a few days while some random psychiatrist who has never heard of me tried to act like he knew exactly what was wrong and what to do, and of course, I didn't even see that doctor until the third or fourth day. He called my actual psychologist, who said I didn't need to be there at all, then proceeded to ignore those instructions and hold me for another week until I could fake my way out. The food they bring to the lockdown unit is several times worse than public school lunchroom food, and the group therapy seems uncoordinated and unsupervised. For example, I had to screw around for an hour or two with essential oils (the smell of which nauseates me) and lotion while the old lady directing us played extremely annoying music in the background. How is that professional, and how can they prescribe a specific therapy for everyone in the unit? Anyways, if you don't choke down the food, or waste your time in therapy, or act like you're delighted to be there, they dock you behavioral points and take away your privileges. I lied and said I faked my feelings and my suicide attempt, and I pretended I was happy to be there, that I didn't care that I had just disappeared from the face of the Earth as far as my friends and family knew, and so they didn't dock my behavioral points very often. But a girl in our unit made her feelings very clear, so during in a group therapy session, four big guys muscled her out of the room and put her in the lockdown cell. This cell, by the way, violates pretty much every single aspect of dignity and privacy. My first night in, I spent in the lockdown cell, and I've been more dignified and had my privacy more respected when I was booked in juvi. Ridiculous. Anyways, two weeks after admission, I was out and visiting my actual psychologist. He called UNI a "very expensive babysitter" because that's exactly what it is. Unbelievable. On second thought, I did learn an important lesson from UNI: fake it 'til you make it. I faked my way out of there, and I faked my feelings and lied about suicidal thoughts for years afterwards, because I was terrified of going back. I had UNI nightmares every single night for about a year, and even just a month or two ago I had one, and it's been FIVE YEARS now. Now I'm married with kids, and admittedly, I am truly happy. So was UNI a painful but good life lesson, or just a huge burden and insecurity? I don't know, but I do know you don't want to have to figure that out for yourself.

George B

Rhett Wilkinson

At least one person who was as clear as could be about killing themselves was still kicked out -- and they didn't violate any policies.

Sue Potter

Cheryl Brown

Very positive

Mary Stagg

Turns you away unless suicidal!!! No preventative care available even when doctors recommend inpatient.

M Escudero

I love this place so much because my social worker Daniel , my physician assistant Melissa , my doctor Wiedchel they are so awesome for helping me feel better. :) the awesome friendly staff from 2 south Uni like Diana , Michelle , Kimberly, kimi, Richie, David , Dallin, angel , Skyler, Manana , Alma and other friendly staff too . In I love the different therapy groups like art therapy , meditation therapy and more too . In the patients from there too . I love of you . I’m so greatful for helping so much :)

Suzanne Barfuss

This has been where my WORST and BEST hospitalizations have been. I’ve found that it all seems to be luck of the draw as to the dr you get- some are great and make huge differences/ well some need to go. BAsically like most mental health hospitals it is a luckkof the draw. Good luck and may the odds ever be in your favor!

Tiffany Goding

It’s been a couple years, but thank the baby Jesus for UNI! They really helped my daughter! I felt she was safe & very well cared for & she’s been doing great ever since. Thanks to everyone there!

Katrina Bramble

Best place for mental health. Great staff and program in place for mental health admissions.

Spirit Siphon

Very unpleasant staff. I witnessed a staff member using ableist slurs ("retarded") against another patient, and when I told him I thought that was inappropriate especially for a mental health facility, he became increasingly angry and began to argue with me; which sent me into a panic. I was forced to stay extra days after this happened; even though my insurance wouldn't pay for any more days. My family was forced to pay out of pocket for the extra days. During these days, I was kept alone in my room all day doing paperwork. I was told if I didn't get enough done each day I would have to stay longer. I was supposed to be brought my lunch in my room every day but they tended to forget about me. Once, when I went to get my morning pills, I found the nurse in the medication room casually eating crackers and touching everyone's medication without washing her hands. I have Celiac disease so this is particularly troubling to me, though unsanitary to begin with. Not surprisingly, I got sick from Celiac disease while staying there, probably due to poor separation of gluten-free food in the kitchen or carelessness like I mentioned. Don't stay here, don't let your loved ones stay here.

Carmen Rodriguez

Emma Knaphus

the staff at uni and teenscope are the nicest people in the behavioral correction industry the treat people with respect.

Sharon Appelbaum

this place is evil. spent 101 days there locked in the end of a hallway with literrally nothing but scrubs and my own mind to rot. nobody talked to me nobody was allowed. forced drugs on me every morning and never told me when id leave. sometimes they would forget food for me...most times that is...could not take a shower without people watching me . couldnt walk anywhere without people holding my arms, stressed me almost to a stroke i was 16 with no health issues so tell me how id have a bp of 174/156. there evil over there. no matress to sleep in had to sleep on the damn floor. sick old scrooge dr told me on my last day "you cant do it" well he can eat my success...not taking anything he had 6 people needle into my ass by force. almost done with my AA degree, got a great job, a cat a dog a car f-the trauma and neglect this placed caused me. i still sit in that god forsaken room losing my mind every time i sleep. you cant leave someone in a room 24 hrs a day no light of day no day to leave. every day without a day to leave......even max security jails dont do that to humans.

Jamie Vigil

Idk how to feel about this hospital there were good and bad things about it the food was pretty good bed were comfortable and everything.but it didn’t feel like home but I mean we’re there to feel better and more hurt ourselves

Lori Ann

This place is worse than no treatment at all. My son was treated here for schizophrenia as an adolescent three times and had a different doctor every week with no knowledge of how to medicate. After my insurance ran out they tried to keep him in there forcibly, at my expense, by calling child protective service on me for medical neglect (i.e. not paying $2000/day out of pocket for their poor facility). I was later able to get him into the State Hospital in Provo, which although not perfect, was preferable. With private psychiatric follow up, he is much improved.

Ryan Drake

UNI is my go to for referring clients out to detox, get back on track, etc. . .

David Underwood

Terrible management.

Darlene Williams

Same problem as everywhere. May be excellent but is unavailable to anyone who does not have good insurance or lots of money. Does not seem to matter the circumstances or urgency. Hard not to hate this world.

404 gaming

it sucked teen scope sucked parents can force religion and can make it so you can't get out unless you believe in what ever religion

Availeth Bajoran

I just left this facility yesterday, March 2, after a week-long stay. And wow, after reading 2 or 3 screens of these reviews, I'm amazed & puzzled at the extremes--well, I guess, at the negatives of 1-/2-STAR ratings. I'm actually a very critical person, myself, & if I can give this place 4 or 5 stars, that says something, haha. I would definitely assert this is NOT so low as a 1-star rating. A couple of those reviews I just downright doubt the truth of, b/c there are ways to get a hold of people even when you're inpatient--there's limited internet access (such as Yahoo email) & there are scheduled phone useage, & people can visit you during specified times. Okay, well.. imo there's a way in which a person's experience there can be greatly shaped by an open mind (or a closed one), teachable spirit (or stubborn one) and cooperative attitude (or an "entitled" one). If a person focuses only on annoying details & a few shortcomings around them, the whole time will be colored by a negative view, a darker light. I have to say I started out exactly that way, so I'm wanting to post a review that shows some of my progression. This was the 1st (and I consider the only) time every drawing near in-patient mental health treatment. I've been outpatient doing individual counselling & group therapy at the VA for a long time, but recent difficulties really hit me harder than I could handle. Thursday before last I sat in my therapist's office having an utter meltdown & she gently said she wanted to put me in the hospital. I declined, but the next night around 2 a.m., I went to the VA emergency room wrestling w/suicidal thoughts. When they asked me if I wanted to have higher level care and go into the hospital I said yes. That's when the trouble started. No available beds at the VA so they were sending me in a vehicle to nearby UNI. But I became freaked out by having to ride to the room strapped onto a gurney, & I was angry about all the restrictions and removal of possessions and freedoms. I had not realized all of that would happen. I know now, though, that a mental illness stay in a hospital is much different than a physical illness stay. To be consistent w/a program covering all patients of different risk levels, they have established a very thorough protocol that involves monitoring people's use of time, including safeguarding private areas against self-harm in bathrooms, etc. They do not mean to be heavy-handed or intrusive. They mean to be protective & very attentive to details--details that can have layers of meaning for various people. After days of being snippy and rude to the staff, who were amazingly patient & gracious, I finally just "gave myself to" the situation & quit bitching about every little thing. The 2nd unit I was sent to felt like a palace compared to the 1st. It still had a lot of restrictions, but suddenly, I began to feel as if I were "fasting"--"fasting" from all the complexity of my life and thoughts. The fact that everything was kind of removed/stripped-away and reduced to simplicity brought an unexpected inner quietness and focus on the actual issues that had brought me there. The doctor visits were fewer in the weekend schedule, but when Monday afternoon came, I met w/an M.D., a social worker & a psychologist. They were extremely helpful. Met them 3x each, this week, and I have to say I feel so much more hopeful now than the night I went. All the staff, including them, are awesome. I have some insights I didn't know before, and a fresh starting point. I feel I had a true re-set, a true re-centering and re-boot. The VIEW in and of itself is inspiring, haha. The cafeteria food was really good. The activity/recreation groups w/other patients were either "ok" or boring. Nothing wrong w/that. It's not perfect, but it's not bad, and I think it might be the best place in the whole region. For someone who can be so critical, negative & complaining as I'm ashamed to admit I am/was, I give 4-to-5 stars & I thank God I got to go there, after all was said and done.

Kyle Jacob Butler

I find it a bit creepy that all of the bad reviews have been stripped from the internet. This place is absolutely horrible, and I wouldn't say they are in the biz of rehabilitation. More like kidnapping, and insurance fraud.... hopefully you'll never find yourself here.

Nick Halverson

Tell big Rob I'm coming

Alex Yu

my friend will be attending this institution and he is merely a 15 year old. Take care of him or i will know and do something but please take care of him

Glen Sexton

My son was just released from this facility. He has been on several psychiatric wards in both the Utah Valley and Salt Lake Valley. UNI by far was the best fit for him. The professional knowledge of the staff combined with the concern they have for their clients actually has saved my son's life. There is not enough good things that I could about about this facility or the staff.

Magaly L.

Wonderful institute to recover rapidly from depression, suicidal feeling, panic attacks, etc. Back in August my depression was very bad, I used to spend all day in bed but would not sleep, my panic attacks didn't allow me to go anywhere. Finally I took the decision to get help and ended at this place as an inpatient. At the beginning it was scary I cried for two days but later I felt safe, I started interacting with doctors, nurses and even other patients talking about my depression. I stayed there for eight days. I had my own room and own doctors with daily visits and therapy, total privacy. Now after couple months and continuing with outpatient treatment and out of ambien!!! I am having a medicine non-addictive and I feel very good, seriously I am again myself, happy, energetic, and most important my family is having a normal Mom again.

Elizabeth Skinner

I understood that my physical health is directly tied to my mental health and yet I had blood sugars of 300 and 400 for 4 weeks & I kept telling the drs & my social worker that I needed more insulin & they told me that they would talk to internal medicine to get it changed, but they didn't change the amounts so I was unable to eat the full meal until I felt satisfied unless I wanted to pay the price later. The next day for weeks they would tell me the same thing. over and over again this happened. And not only that but I had to ask twice for simple things such as a probiotic. I had to be in the hospital far longer than I should have been. I did not get the proper assistance in my entire health care or mental health and I had two different drs and requested that I not have to work with resident drs. They treated me like a number and like they just wanted me gone.

Krista Harrelson

The mental health arena is a mess in general but this is the best there is out there. This is the place to go if you need mental health care. Do whatever it takes to avoid the other places in the valley.

Martha Magda

Overall, if you need mental health assistance, I highly recommend going there. Especially if you have drug abuse problems, or need detoxification from alcohol. or drugs, or need to be checked in because you might hurt yourself. Good people there. Good people. If your kid needs help, I highly recommend taking them there. It is safe, comfortable, very good program. The organization as a whole is very compartmentalized. It is difficult to get information about a specific program until you hunt down who is the appropriate person to speak with. The front desk people know very little about each program, except which extensions to push. This is a major frustration because people who contact this hospital are oftentimes in crisis, and aren't prepared to navigate the complex system of many departments, different billing offices, different appointments with who and where, various programs that are each completely separate from one another. When you call this place, you just need HELP, and there is no centralized referral system to point you toward what and who you need. They really should have a triage system. Other than that, the facility is very beautiful and comfortable. The staff in the outpatient drug rehab clinic is supportive, and the program is helpful for those who really want sobriety. The adolescent unit is really on top of things; troubled teens get all the help they need: group, individual, family therapy. Coping strategies. Then they have a TeenScope program which provides a half day counseling and a half day school. If your teen needs supervision this is a good place. It addresses familly problems as well. It advocates for the child so that they are not in danger of harming themselves. The psychiatrists do NOT counsel in the outpatient clinic. They just prescribe and manage the prescriptions. I was hoping for a counselor who would give psychotherapy, but they don't shrink you. When I went to my appointment with the psychiatrist, a resident at the U --- a doctor who is getting her degree in psychiatry--, she did interview me, but after that it was just a short talk and getting me antidepressants. No psychotherapy whatsoever. The gift shop is great and the cafeteria is good.

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U of U Health University Neuropsychiatric Institute en Utah
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