Reviews of Sundance Behavioral & Mental Health Hospital (Hospital)

Chase Fanieeo

My name is Chase Cochran and i enjoyed the staff and the help i got from this hospital!!-!. I want to give a shout out to Tasha j for going out of here way to help us with all our needs. And also Patrick the rn for really helping me out doing everything he could for me.

Jessica Cantrell

So far I am really happy with this place. My son is going to the php instead of staying and being admitted. They lady you talk to at first was so understanding , I didnt want to leave my son there and took an hour to try and make things go how I was comfortable with. So they went ahead and let him do outpatient and not admitted because I wasnt comfortable leaving my child. But outpatient services are amazing. Everyone has been so kind to us.

Citizens, What is in your Heads? Zombie Sheep

Horrible!!! so called hospital. We went seeking help waited around for 2 hours and spoke with some incompetent intern named Casey who was too cowardice to give last name and ran into her room when we asked for a business card. The other gross incompetent worker is Cristal Clark-Anthony. They put my family at risk of death and offered no help but to a single sheet of paper telling us to drive to Wichita Falls hundreds of miles and not even with a phone number. It was so horrible service and treatment I am going to pursue legal action and a complaint with the state. You be best advised to not waste your time seeking help with this disgrace! of a so called hospital.

Harway .MP4

I went to Sundance about a month ago for my suicidal thoughts. I’m only a child and being away from my family was a bit hard. The staff insulted me for crying because I was quite alone. One mental health technician mocked me by repeating my cries of help in a very high pitched voice. The floors were often unwashed; they’re covered in dust and tiny bits of trash. Sundance often takes along time to admit and discharge patients. A Sundance employee whipped a child with a belt because he was upset. They often threaten to cancel your visitation and call time with your family if you cry. This place may treat you, but they’re horrible. I’m in the process of reporting this facility to the Texas Health Department. Whipping a child is illegal, that should have you shut down:

Snap

The wait time to be admitted was over 12 hrs then communication with any one was horrible the left hand didn’t know what the right hand was doing i would leave messages and no one would ever call me back which is very concerning when you have a child there and if you could get some one to answer the phone they couldn’t help. They were willing to release my son even though he was still suicidal because he no longer met their criteria not sure how that’s safe. I would not recommend this place for any one.

Ashley Hodgkins

I would give them a 0 if I could. My son was here. His clothes were stolen, his jacket, and his shoes. He was sent home WITHOUT any shoes. I had to let him wear my shoes into the store with my husband to let him get a new pair. This isnt the first time I've heard of this happening either. I wonder what they are doing with the childrens personal articles...

Ann Williams

The staff was able to answer all of my questions. They kept me informed while my daughter was admitted and she received wonderful treatment.

Amy Maldonado

This place needs to be shut down. My child was sent here and the things she has witnessed and heard is insane, tech's telling them if they cry they will be held longer, that they will make them drink cockroach juice.There was bugs in the bathroom my daughter was bit bye bugs when she was sleeping at night and the staff said it was there fault. THE EMPLOYEES NEED TO BE DRUG TESTED THEY SMELL LIKE WEED. Each shift has there on rules and if you ask to speak to a manager or someone in charge they give you a run around. THEY STARTED MY CHILD ON MEDS ON MONDAY AND THEY SKIPPED HER MEDS ON TUE BUT LOGGED THEY GAVE IT TO HER HOWEVER SHE REPORTED IT TOO 4 DIFFERENT PEOPLE.IF THEY DONT WANT TO ANSWER THE PHONE THEY WOULD UNPLUG IT. AND THE LIST GOES ON AND ON.

Mr Socialitedk

Thank You for the wonderful Hospitality for my daughter. She's definitely moving in a positive direction. Thank You guys for everything.

Sachana Deslandes

I would like to take the time to thank everyone at Sundance. The staff was amazing and extremely caring to my mother. From the nurses to the doctors the overall experience was exceptional. Thank you

Greggory S. McDonald

Not very good, smokes for my women. Came up missing, lost cloths that i brought up there for her also. Good that the hospital is there. So people can get help.

Jay M

The ABSOLUTE WORST place when it comes to communication! Nobody answers the phones or returns calls. They could careless about patient families or patients for that matter. My son slept on the floor in the hall because his roommate was snoring so loud and rather than find an alternative for him, they just let him sleep on the hard floor. The doctor was nice when i talked to him briefly but the rest of the staff was worthless. I made a long drive to pick up my son and made prior arrangements with the discharge person who called me the day before for work and when I got there to pick him up, I was told his paperwork wasnt ready and it was going to be awhile. I told the receptionist that I had to get home for a Webex conference call that I was hosting for work and that thats why I made arrangements and she said she told the nurses that and their response was, oh well, they have stuff to do too. I tried callling before I drove there to confirm he would be ready per the instructions I was given by the discharge lady and was told there was nobody I could talk too to confirm for me. Therefore, I had to drive out there on the hopes that they would fulfill the commitment to have him ready. NOPE! I told the receptionist that the reviews were correct about the horrible communication and she cut me off and said she hears that all the time. Well, then maybe they should work on that?!?! Never again. Wouldnt refer them to anyone.

Melissa Allen

I would NEVER NEVER NEVER suggest any one go to this facility. My Daughter has been In there for 4 days now and I nor my attorney have been able to get a hold of the house supervisor or anyone who is in charge. I drove 9 hours to check my daughter in and had to drive 9 hours back home without information. I sat in the lobby 3 hours waiting to speak to someone and NO ONE EVER CAME TO TALK TO ME! I have left several messages to a Ryan Allison and a Hunter.. no one calls back... worst place ever. I still have not gotten a call back..HELP

Sarah Smith

I came here when they were in the old unit. At the time they had tech named alex. I had asked for my clothes because iwas covered in blood from sitting at jps for 2 days. She refused to give them to me. I sat for another 3 days in my own blood and got my level dropped because i was " refuseing to clean up." This is a prison dont ever send your loved ones ive been here 7 times each time worse than the last. The techs abuse there power. They continuously insult the kids for what they are in. They refused to give me my sleeping pills. ( i have chronic insomnia.) They wanted to see if i could sleep on my own and then droped my level because i "refused to go to sleep" when i had told them repeatedly i couldnt sleep. All you are is a science experience to them dont go.

Shannon Perry

Thank you so much to all the staff that were involved in my sister's treatment. My Parents and I felt extremely pleased with the service provided by this hospital.

j smith

Horrible! Do not take anyone you care about here! They mixed up my kid with a different one, TWICE! Once on medication, and once on a therapy report that could have altered his outcome and diagnosis. They violated section 33 of the patient bill of rights by denying me the right to request my own doctor for evaluation. They violated section 11 by not allowing my son to go outside for 5 days. I finally took him outside during a visit. When I told them they had made 2 errors in 48 hours and wished to withdraw him, I was required to wait till Monday, giving them a full 72 hours to mess something else up. I am reporting them to the TX Dept of Health and Advocacy Inc. CBS DFW 11 is also doing investigative reports on them. I urge you, if you had issues like I have, don't let them get away with it! Report them!

Black Joker 1995

I was there since February 21 and I got out April 7 and went to school on April 11 when I was in there I knew I wasn't the only one with problems I was in there because I tried to kill myself because of bullying I started to get bullied in kindergarten to 6th and I thought maybe let's change schools and in 7th I got bullied again my mom and dad didn't believe me at first so when I got there I awnserd questions I have this gift my mom passed me I can see and hear things people can not see or hear I just found recently my mom has cancer and that affected me the most she has lung cancer my dad is mostly the problem he never listens I get slapped and hit and cursed at but when I was in the hospital he begged me for forgiveness and he has stopped I don't really like my family I never did I still have therapy when I turn 17 I'm gonna leave forever and never come because I'm going to make my dreams come true my parents always make fun of me that I will never make it but I'm going to prove them wrong

Jess Parker

My sister was in bad shape and the staff at Sundance helped her put her life back together. She is doing very well now. During an extremely bad time for our family, they put us at ease. The staff there is great! I highly recommend this hospital.

Paul Davis

I had a wonderful experience at Sundance Hospital , the food was great and the staff was VERY PROFESIONAL . The tech Alvin was so nice to me! He actually made me feel better about myself thank you so much for that. Thank you Sundance for making a difference in my life.

Pam Stewart

I was a patient here and have to say if you care about yourself or your loved ones please go somewhere else. The staff do not care about you at all, they treat the children like animals. Literally, on the first 10 minutes of my arrival at the facility I saw the staff YELLING at the kids because there were not lined up correctly for breakfast. The adult treatment is not any better, this place needs to shut down. What the other reviews say is true, all they care about is money, not your well being. They are taking advantage of people.

Emily Mullins

I took my friend here at 2 am and they sent me to two different places before she was admitted. The whole admission process took a total of 10 HOURS. Most of her belongings are missing, including her cigarettes and clothes and bags. If staff is stealing her belongings, we will be calling the police. The nurse who gives her cream for a skin problem uses a little from a tube then throws it away and makes her pay for a new tube every time she uses it. They keep giving her Benadryl instead of her anti anxiety medication. The staff are rude and unhelpful and unprofessional and, frankly, inexperienced. I keep trying to call her nurse or someone in charge and I keep getting bounced around to different voicemails that no one is picking up. I really need to speak to someone in charge or someone knowledgeable.

Harry Solomon

Sadly, Sundance is in such desperation that they are writing their own reviews. Please note that all of the 1-2 star reviews and then suddenly four- 5 star reviews show up in the exact same week. They did the same thing for the Garland building. This is how pathetic this company is. They have to manufacture reviews to counter the many many many truthful and negative reviews. Please note their 1 1/2 star average review on glassdoor dot com. Note all the negative reviews on various sites across the web. See, this is the problem with this company. Instead of actually fixing problems they instead hide them and now sadly attempting to manufacture reviews. Do yourself a favor and stay far away from this sad "hospital".

Janette Underdown

My daughter was admitted to this hospotal for anxiety. The staff was rude her night nurse was mean the horror stories im hearing sense getting my daughter out if this place is terrifying how can a hospital be aloud by law to operate this way .my daughter is 14 and had male nurses flirting with her .please do not take your loved one to this place they come out worse

Stephnie Foster

As far as safety, most things are met. (Paper trash bags, no belts, shoe laces, ect. Except for the PICU adult patients. Several fights broke out while at my stay, and many things have changed. They're not on schedule as far as meds you already take at home. Took me 4 days just to get approved to get my controlled substances and they'll quickly take them away if you have a seizure. Or any medical problems. There are some staff who treat you as though you're an inmate. Even if you went willingly to get your own help. I use to suggest this place as my safe 4 walls.... not so much anymore. Although I do need to make it clear that nurse Patrick was really the nicest of the staff and understanding.

Donald Reynolds

Thank You Sundance for help me.Nice to have a nice place to go to when you need help.

Stacy Rhodes

Mrs valencia is excent at transportation and the staff so helpful and knowledgeable

Sally Camacho

I was here in 2012. The adults were OK. They were extremely nice to me but not the other kids. Probably because I was the good kid. Everyone else was punished cruelly but I wasn't even punished once. I think they can improve Sundance if the adults dealt with misbehaving children better.

Naseem B

They do not provide the care needed for people with physical disabilities. Their facility is not well equip and their staff lacks the education. Do not waste your time if you have a loved one that is disabled and needing care.

J Doe

Doctor’s I had were completely incompetent. Mine would never discuss why I was there he basically listen to me for 10 to 15 minutes and made up a disorder and said I needed to take meds. He never tried to deal with my actual problem. The doctor also had incorrect medical records on me. He thought I had already been at a psychiatric facility though in fact this was my first time. Some of the techs and nurses are very rude and can’t really help anyone. The doctor is a joke. He sees you maybe 5-10 mins on the weekdays and runs to his next patient. Patients never get any one-on-one time with a real therapist, but all therapy was done in groups. All the doctors try to do is medicate the patient and not really offer any sound advice how to get better. The doctors made me feel trapped and didn’t offer any encouraging advice. It seems they are only interested in holding the patient as long as the insurance will pay and trying to make as much money off of each patient as they can.

Sammi Paul

They worked with my daughter and brought her closer to herself than she has been in 2 years. I'm so thankful for everyone who had a hand in caring so much for my child. Thank you thank you thank you!!!

Rey Adorable

Beautiful facility, very attentive staff that really helped me with my problems. If you need help this is the place for you, I loved my therapists and the yoga classes!!!

Stacey Alcala

No stars! Don't EVER take your kid there! Im not even going to go into detail because the fact that im sick to my stomach that i even picked this place for him. I never read the reviews before i did. Biggest mistake of my entire 11 years of raising my son! The most unprofessional place i have ever been to.

Ingrid H

My daughter admitted to the inpatient facility in Arlington about two months ago. The staff was very kind and helpful during this difficult time for our family. After her inpatient stay, she went to the outpatient program for children and adolescents. This was also a great experience. Everyone was encouraging and the communication went smoothly. I could tell that everyone involved with my daughter's treatment were compassionate and handled difficult times in an appropriate and respectful manner. Thank you for being so helpful!

deorarmochroi

Do not take anyone you love here. They will be exploited. There is a great injustice being done to all of the patients here. In the twelve hellish days I resided at Sundance I saw unsanitary work conditions, a violent staff member, five nurses who denied me my medical records and pretended to not hear me when I told them that was unlawful, no standard for excellence or even the slightest knowledge of patient rights, staff yelling at children, and a total abuse of power. I was put in danger along with many other patients were put in physical harm. They are not in compliance with HIPAA or Joint Commission. Do not bring your children here. This establishment is corrupt. There are so many other options than this place. Please do your research and make sure they are safe. This place was not conductive to my mental health, it only inflammed the problems I had.

Alexandra Zepeda

I came here on my own because i felt like i needed some seriouse advice about my behaviour twards situations i was going threw. I expressed myself in group. I wrote in the little journals they hand out. I came out to a group of people being taken advantage of at 16 years old and than at 25. I was loaded with meds and no answers about what i could do about it. I expressed how this eventually led to me loosing my son because my mother hides the facts. I expressed how ive been searching for an answer to why bad things are allowed to happen and when you go to people about it because your questioning your own behaviour all that seems to be well aproved of is doping people up and lying from intake to the time i left. The paperwork i had to fill out under extream stress for 6 houres in a room where it looked like a gang crew just had a meeting. It was scary and i thought to myself this is the last place i will even give hope to because i was tired of looking for help in all the wronge places. It hurt worse when i left. Now mind you i got to leave not because i asked why they said 2 to 4 days and kept me for 7 to 10 days. It wasnt because i argued their additudes twards having to take care of needy people and it wasnt because i wanted to argue about the quality of food. I didnt argue about the wrough thin blanket and sheet rolled pillow i had. I didnt want to stay because i still had goals i still had a dream and i still worked and had children to get better for that family was taking care of for me. That in itself is very stressfull. So answers were and unfortunately still are questions for me. I got the meds tho. And so did the others around me. Some begging for them and some begging to leave. Some fighting and some that have been in and out. While i was there i participated in gym activity and read some books to help me sleep. It was male and female together and it was scary for a 27 year old that has about only ever been with two men would be forced to live with 7, 8 men and woman under the qualifications the nurses have or had was extream depression because at many times something awful coulda happened. I got to go outside once and the chalk drawlings from the children on the geound cheered me up but at the same time hard because people were just so mad at their experience they were having. At smoke break thats about 15min. 3 times a day is what most care about and it gets used against them. I would have been stuck there no telling how long if i freaked out the way i wanted in there and it would have been absulutley 100 percent as i still do right now having to remember about something that didnt help me twards my goals or dreams to understand. And now i am a statistic with false description in a big book that a doctor wrote a paragraph about the 10min visit he had wit. me. Prescribed low doses of 3 scripts and then doubling them everyother day. They began to make me feel like they just wanted to hanf me a coloring book and ask me to attend a class that doesnt teach. Were the meds for the nightmares it left being there?

Cynthia Finley

Being a Professional and Advocate in the Mental Health Field it is vital that I identify Behavioral Facilities that are trustworthy, compassionate, and use a integrative approach. I am proud to confirm Sundance Arlington is one of those facilities. I affirm this for adults as well as adolescents. I have witnessed TRUE LONG-TERM changes within the organization. I have worked closely with the Inpatient as well as Outpatient staff, they are professionals called to this field. Many blessings to the Therapist that walked out some mighty issues with my 14 year old son. He is now back in High School able to use the coping skills learned at Sundance. Thank you for being part of his healing.

Alyssa Lopez

i don’t remember much from being here for 3 weeks i just remember that your cookies SMACKED... y’all got a recipe ?

Soniva Wilson

This journey to get my son the help that he needs has been difficult and full of ups and downs. Road blocks and heart ache. At the end of the day all anybody wants is to get their loved ones the help that they so desperately need and to get them stable. I want to say thank you to one of my sons nurse Anna O. Not every kid is the same and some more changing than others so thank you for taking the time understand my child and working with him. It's greatly Appreciated and thank you to the other staff as well, you job isn't easy!

Dominique Sustaita

Great food, poor Nurses that don't care . Staff and management kept changing the rules day to day. I did not meet my daily goals and all they did was medicate me until I was a zombie. And I've been out a day and now I'm searching for another facility for treatment. I will say the best Tech was Shelbie who only works weekends and nurse Princess, THank you ladies for truly caring..

Rodney Fleming

The staff at Sundance Hospital was very helpful, from the receptionist to the intake and nursing staff. My 12yr old daughter was discharged on last week and stated she feel so much better because of the help she received from Sundance. She loved the cafe food! I truly appreciate the great care your facility provides.

Tracey Nash

Great Care. However, they have serious accounting deficiencies. We continue to receive bills and threats for non-payment from Sundance Hospital, even though I am a Retired Army Field-Grade Officer, with FULL Tricare Benefits. Watch out for hidden costs and mysterious billing processes. I am in the process of filing a formal complaint with Tricare.

Ron Glover

This place is horrible. I have a story, but I would rather not share it. Just know that I wouldn't take my dog to this place.

Alben Emini

my experience at Sundance Hospital was absolutely wonderful. The nurses actually care about you and they make sure to do whatever they can to help, and same goes for all the techs that work there. I dont think i would have been treated better if i had gone anywhere else.

Carol Lopez

If you play along with all the stupid BS they want you to do and you're extra kind and patient with the staff, you will at least get treated decently. No one ever seems to know what's going on. The therapy groups are a joke........absolutely worthless. The kitchen people most of them are rude and stingy with the food. They won't allow even a hug between a male and female patient and yet they are not seperated. The OUT patient Therapy was the Only reason I give them any stars. The out patient people were all around awesome!

Whatshouldmynamebe __

Out of the 3 places I have been, this was the best. The only issues I had were with some of the staff, patients, and the food. I know its hard to rate someone/place on the food, but its only because they frequently served us under cooked meat products, such as chicken or beef. The issues I had with some of the staff was a girl was in a fight, and I saw it. I was told multiple times by a staff member it was my fault because I didn't do anything to stop it. My issues with patients were they way they treated staff and others. But other than that, I had really no problems. Many of the staff were very helpful, and encouraging. The program was similar to other inpatient facilities, but its probably because its an acute center, so they can only hold someone for not that long.

Lisa Watson

Thank you Sundance for helping my wife , I'm looking forward to her coming home . So many unfair reviews had me skeptical . But upon meeting the very friendly staff who manage stressful situations with a smile . This Hospital isn't all about the money , They , in just 5 days have leveled my wife's Bipolar disorder out and is fast tracking her so she can come home . JPS took her off the medication that has been working for her so long and was experimenting with different drugs and the effect was devastating . Thank You Sundance , for giving my wife back . I'm forever in your debt . I definitely recommend your caring hospitality . Toby

Ayla Catalpa

This place was horrible. I understand why these places exist but this place was extremely bad. The staff didn't care about swearing around kids and most behind the counter talked on their phones. They let me and the other girls watch inappropriate shows, even when we asked to switch it to something else. I am usually on crutches but they forced me into a wheelchair. Being in a wheelchair while I was in that place has messed up my leg even more. They first placed me in a room with a broken sink that kepy spraying water on the floor. The floor was always wet because of it. No one cared when I asked to be moved to the ONLY room that is supposed to be for handicapped people. My room was at the end of the hall. Guess what? The first day I fell because of the water. No one heard me scream because I was so far away. Later on they moved me into the room that I was supposed to be in. Also, they don't have any shower chairs in the children units except the built in one in the handicapped room. The wheelchair they gave me had no wheels to wheel myself around so with my good leg I had to drag myself around. I have CRPS in my bad leg so it not being elevated messed it up more, causing me loads more pain than normal. The bathrooms are filthy and seem to have mild growing in them. They barely get involved in fights besides if someone is fighting. I am extremely anxious around groups of people enough as it is. Loud and sudden noises send me into panic attacks and so does fighting. I did not feel safe there at all. All in all, I feel like I am actually worse because of that place. Also, several of the staff made fun of me and one nearly sent me into a panic attack by freaking me out. This place should be shut down.

Sarah Robbins

Horrible place. Just want to keep you to make money. Reporting .

Alexandra Acosta

Horrible practices, never get straight answers. They know nothing about hipaa which is consistently failed by staff.

Roslyn Solares

The admitting process was excellent. The staff was excellent, helpful and responsive to my needs. I would defiantly return to Sundance because they helped me a lot. Thanks for everything.

Mary Meade

This place is a joke. Daughter wanted her help on her own and was transferred here. The staff calls her names and listens and reads her letters. There is not always a therapist or phycoistrst on duty. There is only two group therapies a day which means they color and watch alot of tv. They make u wear paper scrubs for 24 hours and then if your clothes are not right color u wear them the whole time. They judge u alot pn wjat u say in group. Worse then jail. They never answer ur calls. Dogs in pound get treated better then the residents here. Dont send your family here.

john langley

This was the worst experience i have ever had i brought my sister in her with 2 bags and i even gave her money. And when i picked her up she had nothing they didnt even have the shoes on her feet that she went there with. Now my sister is not all there and they completely took advantage of that. They kept telling me that she came in there with nothing and she came from jps which are both lies because i took her up there sat in intake with her for 6 hrs and witnessed with my own eyes her put all of her belongings in the locker imcludidng my money and she had my money wrapped up in her id and another peice of paper with my number on it. They found one bag with literally nothing in it and her id and the piece of paper was there but the money was gone. Sundance has robbed my little mentally ill sister and when i told the staff they were rude as hell and did not care at all like it wasnt their problem. I WILL FIGHT THIS AND WILL CALL OFFICERS UP THERE AND WILL BE FILING A POLICE REPORT I WILL EVEN SUE SUNDANCE IF I HAVE TO. the staff does not care about their patients whatsoever and neither does the director greg mills i have tried to contact him multiple times in the past and thet will NEVER give me a call back i have never been so disrespected and am honestly hurt because alls i was trying to do is get my little sister help and she came out even worse and was robbed. PLEASE DO NOT TAKE YOUR CHILDREN OR ANY LOVED ONES HERE YOU WILL HAVE A HORRIBLE EXPERIENCE AND THEY WILL PROBABLY BE TRAUMATIZED

Mike Patterson

If they haven't already checked your loved one into this facility, run. Don't stay long enough to get clothing, etc. Just run.

anon jenkins

This hospital is poorly ran and is the filthiest hospital ever!!! The state needs to close the doors immediately...like today!!!! Look at Mesa Springs reviews vs Sundance reviews!

Cody Michaels

The staff and doctors at Sundance were extremely friendly and helpful. Usually these type of places make me very nervous, but everyone there went out of their way to make me feel at ease.

Barlaine Elijah

"This is for William Chin's comment." It is legal kidnapping. Almost the same exact thing happened to me and my son. Last year in November, I took my son there for an evaluation, I didn't expect for them to take my son from me that night. I left they're confused and bewildered because I was under the impression that they were going to treat my son that night but instead they took my son from me. It took all night and half of the next day to get my son released because they told me that I could not take him home and if I try to the police would be called. I will never do that again. that is the most painful thing to have to deal with on top of your loved ones dealing with mental issues. Again, I will never do that again.

Dahlia Villarreal

My son did very well in this facility. He was far away from home with no family around to visit him. All the staff treated him with kindness and respect. I really appreciated it very much, and it gave my entire family a peace of mind. Thank you Sundance!!!!!!:)

Dnl Lgo

Sundance Team was exceptional. They are very helpful, when I brought my son there for depression he left in a better mood and the therapist was extremely helpful communicating with me and working on my schedule for even extra family sessions and helping with his transition back to school. Thank you.

Amina Khaled

At first, I was hesitant leaving my little boy there, initially he did not want to go. BUT with the help of the great compassionate staff (a counselor from admission and a tech)they were able to not only make myself feel better, but my son was able to calm down, as well. The next time I spoke to him, he said it was not scary, that he made friends and it feels like summer camp! He also said, people there understood him. As a mother I am so thankful there is a facility to provide help and resources to those in need.

madisyn weeden

PARENTS BEWARE......please don't bring your child to this horrible establishment. I was in desperate need of help and choose this facility. Cooks does not take Cigna therefore we had our daughter transported to Sundance when a room opened up. NEVER AGAIN. We arrived and were placed in a room for a total of 5 hours for admission/intake, with 3 kids, one being a 5 month old. We had a employee bring us into this room and hand me the enrollment paperwork, she then left without stating anything. I finished then we continued to sit, finally my spouse went and handed the paperwork to another employee. We waited, then the nurse came in did her thing, I informed her that my daughter had not had her nighttime meds, she said Ill look into that and left the room, needless to say NEVER to return. Later another employee came in to ask some different questions and some of the same questions we had already answered, again I mention that my daughter had not had her nighttime meds and it was almost midnight, she stated the same thing that the other employee stated and failed to return with a answer as well. Every time someone came in they never came back with answers and NEVER informed us of who would be in next or what we were waiting for. Finally after 4 hours my husband had enough it was midnight and we had work and school in the am. He went up to a employee in the lounge area and she stated she would get with the employee who was in another room to see what's going on. As this lady came out my husband asked her if she knew how much longer it would be, the lady responded she was unsure she knew nothing about our case, but would find out. My husband asked if she could make it fast due to the length of time we had been there already, she again repeated herself then said she would be with us shortly. Once she came in she threw a blue folder down as she continued to stand and opened it, circled the contact information and asked if we needed anything else. (HOLD UP ) Ummm yes we have a lot of questions we are about to leave our 10 year old here and know one has yet to inform us of your facility. I answered her yes, when our visitor hours, she opened the book back up circled the visitor hours for children and answered as if my question bothered her. I then asked her about the facility because I had seen grown men their and wanted to make sure they wouldn't be around my child. She again started to respond with the tone that I was irritating her and then says ( I'm sorry but can I stop you and go across the hall and inform the other room Ill be awhile ) YES YES she did. I then insisted I speak to upper management as I broke down crying. Come to find out the reasoning for the extended wait and lose of information from employees was that the employee who started our case LEFT for the night, WTH, UNEXEPTABLE. By the time we left it was Thursday morning, that morning we did receive a call from Kimberley asking us about our intake experience because she heard it went wrong. She was very nice and seemed concerned, she asked if she could help us any further and we asked her to let us know what the outcome of it would be. On my child's 5th day of being there I called to speak to the doctor and or therapist to see what was going on because no changes to my daughter medications or anything had been changed. On the following day, day 6, that morning a nurse called and informed me that the nighttime med was being changed from 2 mg, to 5mg. Later that evening the PA called to return my call from day 5. We then got to talking about the nighttime rx change. I stated why is it just now being changed when she is being discharged in 2 days, does this give yall enough time to monitor her. She stated it had only gone up from 2mg to 2.5 so the change was not high. I let her know what I was informed of earlier that morning by the nurse and she stated no ma'am we would not increase it by that much its a strong medication, in fact it was increased that much.This place has NO authority, NO communication, lack of education, lack of professionalism.

Kelly Adcock

NEVER GO TO SUNDANCE. I came to this hospital in December of 2015, after I left my university due to my depression becoming out of control, and many thoughts of suicide. I knew I needed help and I knew I needed it fast. This was the first place I found and went in for an assessment right away, which immediately landed me in thier inpatient adult ward. I had absolutely no privacy. When I had to go into a room with a window for a strip search, I was told that I wasn't visible because of "the angle the room is at". They began to get angry and finally got me to strip; the entire time, I was being stared at by a male patient outside. During the day, you are only allowed 2 hours to use a single phone to talk to your family, and you have to fight over the phone with the other patients, when I went to use it, the girl before me had broken the phone and I had to speak to my family on speaker with the door open, not giving me any privacy, and making the nurses cut my talking time to 5 minutes. I immediately called my dad and told him I was going to leave AMA, and that I was notifying the nurses as soon as I hung up the phone, so they would have to let me leave in 24 hours, as thier paperwork stated. After I talked to the nurses, nothing was done to notify my doctor that I wanted to go AMA, and that is part of the process, so they told me to go to sleep. At that time, I was on my period, and my bed was also without a pillow. 1) they said they were unable to provide me with a pad for my period (which resulted in me getting an infection during my stay), and 2) they told me that they had run out of pillows and blankets. So that night, I slept in dirty clothes, and a jacket on top of the lower half of my body, and a pile of clothes as my pillow. The morning came and they gave me a blood test, as is customary for new patients, and later, after being served a pathetic breakfast (I was only given a snack the night before because I was admitted after dinner), I was sent to see my Doctor. I informed him that I was going to go AMA. At first he tried to reasonably talk to me, told me that my Agoraphobia was the only reason I felt like that, and after I was properly medicated, I would no longer feel like that. But I insisted that I needed to go home and be with my family. That's when he started to treat me horribly. He began to go on about how worthless my stay had been there since I had come to receive help, and didn't even begin the process, but I replied, that I wasn't being treated right and that I wasn't going to live in those conditions. He got so angry that he told me to leave his office, and then condescendingly stated that he would put my AMA through, even though I had "no insurance, and this whole stay was just going to be a useless, and expensive waste of time". But that statement was incorrect seeing as how I definitely had insurance. I left his office, and waited for hours, and was finally able to use the phone to call my dad. He said he had been called multiple times, and that each time they were giving him a different story. One said that I was going AMA, and that he needed to pick me up, the next call said that he needed to pick me up in three days, because I was going to be held there, and the next call stated that I was going to be held 2 weeks, as they try for a court order to keep me there against my will. My dad began to lawyer up, and told them that he would be arriving in 30 minutes with or without his lawyer, it all depended on them. I was then called by the nurses who said my dad was treating them disrespectfully, but that I needed to gather my things because I was going home. As I sat with my things, my doctor came up to me once more, and said in a very disrespectful tone that I had tested positive for the use of cocaine, marijuana, and amphetamines. I asked him how that could be possible and he sarcastically replied "Well, I have no idea how that could be either." I later found out he had my patient file switched with someone else's , and after many other problems, I was able to escape. DO NOT EVER GO TO SUNDANCE.

Mike Johnson

What a bunch of punk criminals.

Viola Joyner

I was there for 4 days. Suring that time I saw a doctor once for 45 seconds.. A psychologist 2 time for 1 minute each time. We had what they call counseling twice a day for 30 minutes each. All other time was spend coloring or watching TV. The nurse giving out meds ask ME what he gave me. He didnt know. Thank goodneess I knew what I was taking. Also they told one lady she was in renal failure and sent her to the ER and guess what she was fine! I wouldnt take my worst enemy to this place. Please think twice before ever sending some there!!

Emily Fones

I would give this place 0 stars but that's not an option. If you care about your loved ones DO NOT take them here! However if you would like to put them in a prison style rehab than go for it! You will also lose weight while there because the food they feed you I wouldn't feed to my dogs! The nurses cant even tell you what medications they are giving you. They treat you like trash even when you are nice to them. They refuse to give you basic necessities such as toothbrushes and other toiletries until you threaten enough people with a lawsuit. There is no therapy given here. You are locked up with nothing to do besides try to pass the time until you get to outside into the bricked off prison yard for a brief cigarette break. Last time I checked being outdoors is the best medicine for people with depression so maybe they should try that.

Mariann Kennedy

This place is absolutely horrible. Seceral families have removed their children against medical advice due to being assaulted by staff members. The staff is uncoordinated, doctors are unavailable to discuss any problems or issues. They use up all available mental health benefits available from your insurance company, then release the patient, making the necessary follow up care completely unaffordable. Had an issue with visitation and spoke with about 15 different nurses who all hid behind "policy," failing to understand human nature. I would recommend anyone stay as far away from this prison as possible.

Frank Ragsdale

I’m being generous... Calls do not get returned. When I get someone to answer, i’m told that THEY are waiting for a response... so, even staff is having difficulty getting responses (or they're lying). I made numerous requests to speak with my child’s therapist or doctor... NO RESPONSE! However, I HAVE had 8-10 calls from billing asking me for (more) insurance information and/or payments. Who is the most important at this facility... the patient or the $$??? The “owner” writes (haha) to the overwhelming number of negatives at the site with the very same “cut and paste” response. A sure indication of the “care” involved here. Even MORE telling is that the number given NEVER ANSWERS and messages left on that unmanned number are NEVER RETURNED!!

Jeff Maddox

This palace is wonderful. Great staff and facilities. I came in not feeling right and slightly crazy. However, after treatment I felt like a new person I am actually considering running for political office. Thanks Sundance for changing for my life.

K R

Friendly and professional staff, doctors and administrators. This organization cares about the health of their patients and always goes above and beyond to make sure the patient comes first.

Cindy Adams

I was hesitant to bring my stepdaughter to your facility, as I have read reviews and I have head horror stories. But other hospitals were full and I felt like my stepdaughter needed help. The majority of the intake staff were rude, Tania was a huge breath of fresh air. She treated my child like a person, not a number. The therapist assigned to my child was nice and helpful. I had some concerns and showed up at the hospital wanting to speak with the therapist but she was busy. I met a supervisor, not sure of her title. Her name was Sara. She was able to get me answers and really listened to my concerns. She told me she’d follow up with me and actually did, so that was nice. She gave me her direct office number and I was able to feel at ease when I left that day. The nurses were nice but they always seemed to rush me off the phone. My daughter loved her tech, I think her name was Shiela. Bottom line is, is this place perfect? Nope, but my child got what she needed out of this experience and that’s all that matters.

Susan

My son was placed there in an involuntary protective order. He was there for 12 days. Since he was involuntary and he did not give consent, I was unable to receive any information. He did give me his code number but they could not discuss his case. He was extremely psychotic, rarely speaking and unable to make decisions. He refused all medication. Hoping they would get a court order to medicate him. Instead they discharged him worse than when he got there. Almost catatonic. I called several times A day everyday to check on him. I just happened to call right before they discharged him. They were going to send him to the shelter without notifying me. Luckily I arrived fast enough for him to go home with me. I could have lost him. It is awful!! I sent my son hoping for help and instead received him back worse and almost didn't receive him at all. They are not patient advocates at all. I would NEVER send a family member there!

Brian Dowdy

This place didn't really help my daughter and when i called to ask any question i got a different answer eveytime. I wanted to know why my daughter was not in normal clothes but very thin see through scrubs i was told atleast 9 diffrent reasons. The techs there (not all) will be polite to parents and rude to the kids. Its not a great place, but not horrible either.

Ryan Bottom

Loved one was voluntarily transferred to Sundance after an overdose of Ibuprofen. In check in she was not given the Texas Patient Rights and two days in they tried to give her someone elses medication. She saw a doctor for a total of one minute on her second day. We continuously tried to reach someone who could tell us anything. The first time we got transferred to a rude nurse who got mad at the patient because we called and gave the phone to the patient without giving us any updates. Second phone call was made next day and we found out she was doing good, but they plan on keeping her for the whole 12 days. Patient tried to request her release, but was told by a doctor that she will be put on a 24 hour hold without even viewing her medical record and that since it is Friday the hold would not start until Monday. All this hospital cares for is keeping patients as long as possible to make as much money as possible. Patient has not even talked to anyone about what made her overdose because they do not care. They'd rather stick you on meds then be any sort of help.

Colin Chesbrough

I had a medical professional tell me they get to go home at the end of the day, and i don't. My daughter once went there for a week, and was punched in her eye. To be clear; it was not a medical professional that worked there. That person must have been on vacation while my daughter was assaulted. The one who verbally and emotionally assaulted me was clearly not on vacation. But I'm a grown-up. I don't complain about people assaulting you emotionally; unless it's at a medical center you sought out for emotional and/or other issues. If you're thinking about Sundance as a choice for help. Run. Hide. You might find better council under the tree.... down by the river.

Jody Knarr

I was hospitalized here for depression. I passed out cold without warning in front of the nurse’s station. I was told by other patients that the staff handled me carelessly almost hitting my head on the floor. I came to in my bed and waited at least 30 minutes for someone to come and check my vitals. I later had a visit with a medical doctor because lab work indicated my thyroid was incredibly low with a TSH of 9! I told the medical doctor that I had lost consciousness earlier that day. The staff member that had accompanied me to the doctor said that I had not passed out. I insisted that I had but she continued to say it wasn’t true. I was beyond shocked. As a patient in this psychiatric hospital you have no voice. The thyroid imbalance could have very well explained why I was depressed and why I passed out. They kept me until my insurance ran out and then discharged me. They also had a flu outbreak and were spraying strong chemicals on everything. I begged the charge nurse to let me off of the locked unit because the chemicals were making it hard to breathe. She told me that I wasn’t short of breath and they didn’t have the staff to supervise people off the unit so I just had to stay. I felt like I was being tortured. I would just sit in the shower with the water on full blast for an hour at a time to get relief. The psychiatrist was rude and if I asked about going home she would get angry and give me the silent treatment. The “counseling” and groups were run by the techs who were not professional or trained. They would often ramble aimlessly and gave their own stories and opinions about everything. It was a complete waste of time but if you didn’t go you were penalized. They took us to the gym one time in the 8 days that I was there. The whole experience was a complete nightmare. I’m just glad that I came out without injuries and still alive. I would not want anyone to have to experience what I went through. This place should be shut down.

April Dunavan

It took two day to get my meds answer it was totally disorganized the only thing good was the nurse Gina she got everything done if it wasn't for her i'de still probably be there don't ever go there go to mesa Springs!!!!!

Breietta Greenwood

BEWARE I was in Sundance hospital a little while ago, and it is absolutely mediocre. I was diagnosed with severe panic disorder, anorexia nervosa, PTSD, insomnia, and MDD (major depressive disorder) when I was thirteen. Years later, I ended up in this joke of a hospital. They absolutely do not care about you or your loved ones. If you or someone you love really needs help, this is not the place to send them. Sundance hospitals are horrid, all of them! I was terrified. You would wake up to the sounds of girls screaming bloody murder and BEGGING them not to take them to "the room" and drug them. Most of the time the technicians would resort to doing this all over a poor girl who woke up from a horrible nightmare and started panicking. There was never any reason (while I was there) that they should have been drugged, etc.. They usually only started crying and screaming out for help when the technicians didn't even attempt to calm them down or help them, instead just figuring it'd be best to put her down and not deal with it. You WILL have to get the police involved if you want a loved one out before their "release date" because they will try to use every excuse in the book trying to scare you into thinking there is nothing you can do. DO NOT let them make you think they have legal right to keep your loved one there. GET THEM OUT. This place is a prison, a holding facility trying to suck every penny out of you. I am appalled that they are still operating and have yet to be shut down. Please, please, please, I am begging you, do not go to this place for help. You have no idea what actually goes on behind closed doors. You have been warned! Look through these reviews, I am not the only one. I couldn't beg anyone enough to keep their loved ones from this hospital straight out of a horror movie!

Jamie Lee

I am glad my family found Sundance! They changed my life, our family is happy and healthy!

Mark D

I had a great experience at sundance hospital. my son was there for depression and the doctors were very helpful at getting him the help he needs, especially Dr. Bhatia. The staff was very professional and the food was great!

Sarah G

I would recommend this facility to my friends and family any day. The staff is so friendly and outgoing. They go above and beyond to please the patients.

ambrezzy Fullbright

I wouldn't even send my dog here. They are very un organized from the jump i new something was wrong when i sat in intake for almost 2 hours! Their nurses are very mean in dont listen to any thing u have to say my blood pressure got as high of 192 over 100 in they told me to go lay down smh . the techs are 50 50 one day their nice next minute mean but there was this nice tech on weekends named chelbie she was awesome. I dont recommend this place for anyone over all I didn't feel like really anyone cared. And for those who are detoxing good luck the nurses basically just wanna keep u like a zombie for the whole time

samantha tingey

After 3 days in this hell of being threatened by nurses with needles full of what they called “booty juice” (an IV sedative) and being told by the lead dr that people with depression end up on the streets, I decided I needed to go home and my family agreed. The nurses here threatened to call CPS on my family for neglect if I didn’t stay at least a week and assured that I would be taken away from my family if I did so. Now I know they don’t have that power over me and I’m not afraid to speak out against them. They left so many dangerous objects laying around I was so afraid someone would commit when I was in. They have had multiple suicides and a disturbing past of complaints from other families. I hope this place is shut down for good soon. There are plenty of hospitals that want you alive and well, please seek those out and stay far away from this place! Stay safe.

Esmeralda Madrigal

Thank You for your hospitality and taking care of my son.I really think all the therapy will help my sons depression and we will move on to positive things for my sons good health. I honestly appreciate all you have done for us. Thank You

James Morris

i had no issues love this hospital thats all i have to say, the staff is great and the nurse Chris is was very heplful in my recovery.

Tiffanie Tinsley

The employees at Sundance created a positive and uplifting environment. Everyone was very kind and encouraging. It was very clean and the chocolate chip walnut cookies are amazing! I highly recommend Sundance!

Richard Montoya

UPDATE (08/14/2018): It's been several months, and I want to share an update. OWNER: - If you read my original update, you will see a blurb where the owner responded to my comment, asking me to give them a call. Well, I did and I got an answering machine. I left them a detailed message. I started off with my name and number and for good measure, I repeated it at the end of the message. Guess what?... Nobody called me back. (I'm not surprised.) BILLING: - Super shady stuff, y'all. Due to the issues we encountered throughout the week of my son's stay, we were desperate to get him out of that dysfunctional facility. Come time when the bill was due (co-pay), the billing department gave me a quote. I asked to show me an itemized bill. They said that I was not available at the time. They said that they would send the bill to my insurance company when everything gets settled. A few months later, my insurance company sent me a billing statement showing how much we owed Sundance Hospital. Guess what?... It was way less than what we paid. Well, what's the next logical thing to do? Get a refund, right? Well, I called the billing department and got an answering machine. Once again, I left a detail description of who I was and what I needed. It's been almost a month... no one has called us back. Why do I get the feeling that we were extorted for money? To the good people who read these reviews. Heed my warning. Sundance is a complete circus. Make sure you give this review a "thumbs-up" so EVERYONE gets visibility on the shenanigans taking place. ************************************************ Honest review from a new parent. The following review is based on our in-patient experience in the last few days. • Phone calls to nurse or therapists go unanswered. This is not an isolated event. I happens during all hours - before meds, after meds, scheduled call window... nada! Current odds of getting a call answered - 1 in 12. • Staff fails to capture/pass notes to the next shift. Due to distance, we’ve been trying to get our child transferred to another facility. Since day one, we made a mention to the caseworker, and later that night, the assigned nurse. The nurse said that they would make a note. - The following day, when we visited, we brought up the transfer request. The new nurse on duty had no clue. She said she too would make a note. - The following day, the Program Therapist called us. (Great!)... unfortunately, she called to schedule a family group therapy session(?). I mentioned to her that therapy was not necessary, since we want to do an immediate transfer request to another facility. I asked if she was aware. She said she had no clue. - The following day, after multiple calls, finally someone answered. We spoke to the nurse on duty. We asked for a status on our son’s transfer. Surprisingly, they too, had NO CLUE about the transfer request. He then told us that it was not the nurse who can process the transfer request, but the therapist. (Great! Why not mention this on day one?) - We proceeded to call the therapist. Guess what happened?... after multiple attempts, no answer. No surprise there. The facility seems to be operating on a shoestring budget. • Our child was admitted for a particular psychological issue. According to him, most of the other adolescents were either there for drugs/alcohol, anger issues, or running away from home. He says that most of the therapies and treatments are tailored to these types of patients. My son feels that staff has failed to recognize his issue and have basically lumped him up with the rest of the group. Sundance claims to be a mental health facility, but honestly, it feels more like a mill - patient in, patient out. At a minimum, they should have a switchboard, or a person who can redirect calls or effectively pass a note. From the perspective of a concerned parent, when calls go unanswered, this give the impression that staff is overwhelmed. To the owner - We’re not asking for special treatment, just competent care, service, and consideration.

Frida Guerrero

Both Sundance Hospitals were under investigation and were reported to the CBS11 NEWS. PLEASE DO NOT GO HERE. And to the so called owner, No one wants your 'apologies'. How about instead of giving us your shady business phone number you have a decent conversation here. All your employees do is NOT WANT TO HELP. The nurses at this location DONT EVEN KNOW HOW TO SPELL. The staff look like convicts and right off of prison. And you can barely understand what theyre saying. They want the patients to stay longer and make every excuse for you to leave them a lone. I warn you PLEASE do not step into this Building.

Tiffany M

This review is of a specific staff member who deserves 5 stars not a review of a hospital that deserves 1. Shanti who works the front desk is an amazing person! I witnessed her suffer verbal abuse by an incoming patient and she handled it better than anyone could imagine. She was calm and professional when most people would have come through the window at that front desk and knocked the crap out of the out of control patient. She is an asset to Sundance, where the doctor's fail in every way possible.

Sonii Gonzales

My 10 yr old was admitted voluntarily for uncontrolled cycling. His meds needs changed. However, he was treated like the other behavioral issues instead of with compassion like children with mental health issues need. He wore dirty clothes because they would not wash his clothes (despite being told they would after we expressed concern). He is medically needy. The first 24 hrs, they failed to give all his meds (including multiple hypertension and asthma meds). The nurses station did not return calls...ever. The doctor briefly spoke about history, but made not attempt to discuss prior attempts with meds. Instead he was making changes that we could not do because of prior complications of that med. When I refused, he would not try anything different. Be aware, your mentally ill child will be seen by a Nurse Practitioner on most days. A mental health tech was belittling my son on a daily basis. Was calling him fat and stupid every time he cried. (Mind you, cycling involves crying spells...not a behavioral problem...a mental issue he could not control). He was told they would "break him down". Parents, if you are looking for a way to control your out of control child, this may be your answer. If your child is mentally ill, you need to keep looking for real help....this place will do nothing then refuse to discharge him for 24 hrs after you decide enough is enough.

Gwenn Hoke

Someone call me back. This is absolutely ridiculous a mother should be able to get some kind of information regarding her son. When I am able to get him on the phone I can't understand him because they've got them so drugged this is not my first rodeo

Courtney McNeese

My adolescent son was in the Arlington location for 10 days. Everyone was super nice and helpful except for one tech that advised him that at least she could go home that night. Lucky he only had to deal with her that one day. The hospital was able to give him the proper treatment and get his medication corrected. Not something you ever want to go through but I was thankful for Sundance during the situation.

N V

My daughter was admitted back in 2014. To start off, she had the wrong bracelet on her wrist and the two girls switched them to fix the mistake. I don't know if that was before or after med pass. My daughter also had a fever of 102.0 which she and her nurse told me about. When I talked to the head nurse she lied and said it was 100.2. (My daughter had this fever for several days, I started to worry.) The head nurse I spoke with after her that same night looked back at the notes and said, yes, her fever was 102.0. Communication was horrible and I rarely received a call back from anybody. I tried to get her out AMA, and was told to go to the Tarrant County Sheriff's office in Fort Worth. After finally finding it late at night, I was told this isn't something they take care of and I need to contact the local police. So I came all the way back to Sundance and met with the police, who were very helpful, but I still wasn't able to get her out yet. There was also some paperwork at the front desk I could have filled out and was not notified about it until after all of this. Horrible experience. They also sent her out on waaaay too much Seroquil.

Beastie Babe

Absolutely awful. My mother brought me here because she was worried sick about me. She didn’t even think twice about how serious the situation was and the staff didn’t even bother to explain anything. They gave her paperwork to sign and she was so frantic she had no idea what she was even doing. The staff never ever bothered to tell her what she was even signing. The wait times were extremely long, even for a hospital. The staff seemed careless and horrible. Not a single day goes by where I don’t think about my imprisonment in that facility. I never belonged there. If you’re not insane before you go in, you’re insane when you leave.

Fleur Wiorkowski

Went into their PHP program thinking they would help me get some long standing issues under control. Took four days to see a doctor (they say you will see one on your first or second day) who proceeded to take me off all my meds and when I experienced full on withdrawl from them (and read the medication warnings which said never to discontinue them suddenly) I was told that they 'like to see what the side effects are like' for their partial hospitalization patients ... So apparently their patients are just experiments for them ... I'm pursuing legal action - save yourself the money and hassle and stay away

Kim Ferrell

My daughter went and my only real issue is getting anybody to return a call. Also she was released after a fall and no said word one to me about it. Once you get to the person responsible for your issue your fine. It's gett ing said person to check their voicemail or even respond to a message from the front desk that is an issue. As of today I have been waiting over 2 weeks to hear from the patient liaison about her fall. I guess if I don't call her I won't have the issue addressed. The only other issue was daughter said evening staff and weekend staff looked annoyed when she would ask them about anything and often would not do more than acknowledge they heard her. I had to call up there a few times for bullying issues (from another patient) that was not immediately addressed because staff has favorites and if your are more favored your treatment is better.

Robby Frick

My wife voluntarily signed herself in here for an acute psychosis and believed she needed a doctors supervision for medication adjustment. She was not a danger to herself or others and we explained that. They put her in the PICU unit anyway because "there was no room" in the normal adult unit. What happened next was 3 days of hell and abuse for her and I both. She was abused and assaulted by other patients constantly, they(nurses, techs, house supervisor) lied to us, refused to transfer her to another hospital when we both requested, was rude and abusive to me whenever I inquired about her treatment or requested to speak with her. The last straw was when she was brutally beaten in the head by another patient and they refused to send her to an ER to check for a concussion. I begged the supervisor to let her be looked at an an ER and she(supervisor) kept refusing saying she was fine. The only way my wife was able to leave was by finding a phone and calling 911. When they found out what she was doing they ripped the phone out of the wall, but the ambulance was already on the way and she got out. We will be filing a lawsuit against this place and I warn anyone who loves their family members to STAY AWAY from here. They are evil, liars and not trust worthy. It literally felt like they were holding my wife hostage. All we wanted was to help her get better.

Cj brockett

This place is a joke. My daughter was there for 11 days. I had to leave several messages to even get a report on her well being. They don't stay in contact with you. They are rude and inconsiderate. My husband had to leave and asked receptionist to take his number she replied I don't take messages. At our family therapy session the counselor had not even met with our daughter. If at all possible save the heartache and go to cooks.

Tammy George

The staff is not very friendly. The phone is rarely answered. The patience mostly sit around and talk about drugs and suicide. There is no one on one therapy time and the group therapy is mostly sitting around listening to the staffs playlist. Most unprofessional.

Kell Wise

For one they were calling the none parent the whole week to get approvel for stuff so u were getting a cosent from someone who had no right too 2. You say she's stabled but just the other day did something so y'all are not very responsible at all

Ike Reckart

Go to springwood or mesa springs. This place is horrible. All you do is watch tv, eat nasty food, and take meds. Everyonce in a while we have a group theoropy session that is usually useless.

Lindsey Peters

My son has been here 3 times as inpatient unfortunately. And this last time we tried the out patient program once he was released never again will he be attending. Very poor communication and left MSGS and no one would return my calls even left one for director of program never heard anything back. Had texts from one of the driver's they would pick up then they would never show or even let you know what's going on. Very frustrating when your trying to get your son the help he needs. Not at all happy with the experience in an already stressful situation.

Eckhart2 Hidalgo

There are quite a number of reasons l have enjoyed working here. 1. I am able to better manage how I treat patients with their systems in place 2. The breaks are a bit short, but there are enough of them to keep energy levels up through the day 3. The management really cares about it's staff and patients A+++ in my book.

Nugget Productions

THIS PLACE WAS PRISON. I HATED IT. THE FOOD STANK. I DID'NT EVEN GET ANY BETTER.

Chris Boothe

This place is closed... thank God. I couldn't say enough about how horrible it was.

Emily A Gamboa

Don’t let your kids or nobody come to this place my sister came here and every time we visit she would tell us the way she got treated bad and how the staff treated the other kids bad and she would beg to leave and cry out tears she was traumatized and they would only give us a short time to see her and then when we try taking her out they wouldn’t let us take her out right away and they waited until they felt like letting her go and when she got out she had bruises on her legs and arm that’s how horrible this hospital is and I advice every parent to NEVER let your kids and anybody else come to this place !!

Rae Rashad

This is a horrible facility. DO NOT TAKE YOUR FAMILY MEMBERS TO THIS FACILITY for any reason. There is so much wrong with this place that it's difficult to list, but I'll try to give as much information as possible so that this doesn't happen to another family. 1)The intake process took more than 2 hours. They tried to send us away to come back the next day because according to them, they only had one intake specialist. I found out later that this was untrue. In hindsight, I wish we had taken that as a cue to leave and seek better treatment. 2)Secondly, they are so unorganized. Their pharmacy did not carry anti-rejection medication that my sister takes daily for her heart transplant. When I tried to bring it from home, they told me they couldn't accept it because she did not have the original bottles it came in. I get it, but when I asked what we were supposed to do, they had no answers. They would neither discharge her so that she could go home and take her medicines, nor provide the medication she needed. 3)The nurses are not knowledgeable about patients' health conditions. My sister wasn't given two of her medications, and given incorrect dosages of another one. After 2 1/2 days without medication/improper dosing, she collapsed and was rushed to the emergency room by ambulance in a hypertensive crisis and with chest pain. 4) When my sister asked repeatedly for medication, she was screamed at by a doctor and told to "shut up." 5) My sister was unable to shower for 3 days. No attempts were made by the staff to accommodate her. Due to her disability, she is unable to stand in a shower. 6)The environment was uncomfortable; my sister observed the staff constantly using foul language, constantly using their cell phones instead of interacting with patients, and even laughing at a patient who was having a difficult time. The doctors and staff bully and emotionally abuse the patients by threatening to add more time to their stay if they don't speak and act exactly as they wish. They treat the patients as if they are in jail. The patients that are there stated they are afraid to speak out because they are afraid of the backlash. I'm going to speak out on their behalf. I called the hospital multiple times for help with this situation and was met with the most uncaring, unprofessional, unconcerned, apathetic staff I have ever encountered in any industry. I was transferred over and over again and left on hold until I eventually hung up. I called two patient advocates, but it is no surprise that neither have bothered to return my call. I believe this place is designed as a trap to keep people there at any costs so that they can milk the insurance companies. I will be notifying my sister's insurance company of potential fraud.I will also be filing a complaint against this facility with the Texas Department of State Health Services. I turned to this facility for help treating my sister's depression, and this experience has only made things infinitely worse and more stressful for our entire family. Please do not risk sending your family to this place.

Jacy Dale

They refuse to disclose my intake evaluation records from Feb 14. I have made many phone calls and they tossed me back and forth between departments because they couldn’t find my records. I drove up there a month ago and waited. After an hour they asked to fill out an official records release form. They promised to mail it to me within 10 days. They did not. After making a few more phone calls, and then asking to speak to the director of intake, they said they had my records. I drove up there again and waited. Two women met me and were short with me when I asked questions about the documents... At last they said ,”This is all we can give you at this time”. It was two pages... I’m still missing pages 1-11 and I’m still not sure why they wanted to treat me for outpatient care. It was going to cost $1500.

Tanya Kates

I have my daughters Id number and everything. The receptionist call to let me speak to her nurse an 1st. Time they hung up after it rang 48 times.the next time I call some Nigerian lady answered the phone. She was crunching paper said she couldn't hear me. I was born at night but not last night I know what it was. It wasn't static like on a phone. I called the receptionist back and she was going to the unit and talk to the nurse and call me back She has not done that yet. I am fixing to call for a well check from the Police and get them to see if she is ok. I'm not putting up with this. I will get her husband Mike Collins and have her transferred from a facility such as this one. Thank you Tanya Kates

Jamie Speers

Dont even want to give it one star. My son was worse when he came out then when he went in!! You cant even mention this horrible place without him having a full blown panic attack. Sundance need to be shut down!!!

Titus Newsom

I was only in for 24 hours... I couldn’t take it... it’s been a few months since I’ve been out and when I see certain objects it puts images in my mind from my experience in Sundance... please don’t bring your child here... your doing yourself a favor

nat b

So glad y’all finally got shut down!!

Hannah Sperry

Four people. Out of all the dozens of workers there only four people were nice to me. Two techs, one nurse, and a therapist. Even the doctor was jiffy. I get it, they have to do this every day with crazy kids but, being mean to us will only make it worse. The floor was dirty, uncomfortable beds, and nasty food. I'd rather live under a bridge homeless and starving than be there again. The place sucks, and I'm talking from personal experience.

Lori Deptawa

Horrible, horrible, horrible. And I HAD to give it one star. They missed giving my daughter her meds on 2 different occasions because "that medicine is not in our unit. Ask for it later." She would ask later but the nurses would be the night nurses and not 'allowed' to give her her day meds. But could sure give her her sleeping pill for the night! On the day of her discharge, (which should have been a day earlier per her therapist there but insurance had already approved it for a certain length so they had to get all the money they could and not send home a patient that was ready) one worker came out of the double doors, walks to the glass windows where receptionists sit. He was talking for a minute when i overhear him talking about the 'psycho b!+@hes in here'. I proceed to tell him that that was inappropriate talk to have in lobby and he tells me, "oh you're here for an assessment aren't you". WHAT!? Are you kidding me?! Then because of that, they said I was acting erratic and wouldn't release my daughter to me! What should of been an easy discharge, took 5-6 hours with my daughter being highly upset upon release. And what will come of this young man who talks so rudely about your loved ones?? Probably nothing, because he left and will probably be back today. Good luck to anyone who has to go to this inpatient place.

Tera R

I've been very impressed with the friendliness of the staff. Several recent updates have been made to the facilities. New leadership is adding in other services for patient satisfaction and working to become the leader for care.

Jazzayle1

I've been dealing with these people for a few days now. Just don't bother calling up there they will just make up something or just out and out lie to you. They will put you on hold and leave you hanging. Each person you talk to tells you something different or they're dumb assess and can't answer any of your questions. My husband is in there and when he goes up to medical staff they just tell him to go and sit back down.

Maryam Grandpierre

Great place for employment, the management needs a bit more help in micro-managing but overall a good place to work.

Michael Sevens

This place needs to be shut down... Read the reviews, and keep reading them... This should not be, there is no excuse for anyone to treat patients the way they've been treated. When this place was Willow Creek Psychiatric Drug and Alcohol Abuse Treatment Center, it was horrible. It shut down thank God, and I'm thinking it started back up with a new name. The Law needs to come in and shut it down... I cannot believe seeing this many horrible reviews and all the similarities, and nothing is being done in regard to shutting it down. I just saw on Channel 11about a man from North Richland Hills died there on Sept. 15, 2018. Channel 11 has investigated this place for Five Years now. I cannot believe insurance companies alone allow this to happen. I really cannot believe there have not been any law suits against this place. If there have been, I'm very glad. If this place has some sort of High Risk Insurance, no lawyer would take any case. Because it would be drawn out for so long. Please people research everything, before you buy, before you see a new doctor, before you are told you need surgery, see another doctor. I ended up having a botched back surgery I never needed. It was a bulging disk that would have repaired itself. The Neurosurgeon, Dr. Frederick Todd, II, here in Arlington Texas off Arbrook and Matlock knew I didn't need surgery. He created so much scar tissue and nerve damage, left me in excruciating pain 24/7 to this day, 17 years ago.. I had a great law suit, but he had high risk insurance, so no lawyer would take this because of that. He left four times on vacation leaving me without my prescription, promising not to do it again the first time, but did it four more times. No doctor can help you with a prescription, only your attending doctor, it was a living nightmare. You cannot get a new doctor for a year after surgery. This is foul, and under certain circumstances, there should be a law that allows this.... He has hurt so many people that I've ran into throughout the years. He will not lose his license unless he kills a patient. The guy who cuts my mom and step dad's lawn, told me Dr. Todd, II, messed up his wife's neck real bad. He has messed up many people's necks. The only thing he is good at is doing sutures.(Stitching people up). I'm saying all of this because these doctors and places need to be shut down, and no longer be allowed to continue. It's almost like they're doing this to people on purpose, like they have some kind of Vendetta. If the law cannot stop them, people can, by researching and not giving them their business. We have the Internet these days. It does not take long to investigate. With doctors I learned to ask questions, like do you have, "High Risk Insurance." Are you alright if I get a second opinion. Dr. Todd, II, did not react that well when I asked. I was very trusting. I wish I had gotten two or three opinions. I'm paying the price for it now. There are so many warning signs not to take anyone to this place. Please don't do it. I would not send my worst enemy, Dr. Todd, II, to this place, I would not wish the pain Dr. Todd, II, put me through and left me in, upon him. I've forgiven him. Please forgive those who have harmed you. It will do you no good to live with not forgiving others. It's very harmful.

Elinor Bennet

BE ADVISED–Multiple violations legally protected patient rights under state law (Patient’s Bill of Rights) and federal law (Health Insurance Portability and Accountability Act, HIPAA) have been witnessed and documented at the privately-owned facility: Sundance Hospital, 7000 US Hwy 287 South, Arlington, TX 76001. Action is currently being taken to challenge the facility’s Joint Commission accreditation. You are URGED to AVOID THIS HOSPITAL AT ALL COSTS and WITHDRAW OR TRANSFER YOUR LOVED ONES IMMEDIATELY.

Alvin Jackson

This place is horrible. Unprofessional staff and apparently inexperienced therapists. My son was placed here Saturday by incompetent Arlington PD and I was told in 72 hours we would get word on his release. Every since then, been getting the run around by staff and still haven't spoken to the therapist. My wife went to see my son yesterday and he said he has not even spoken to a therapist and this is 4 days later. I would've felt better if someone would've just talked to us...this is my child. Horrible place and I'm sure there just doing this to milk my insurance!!!

Nicole

I was put here in The fall of 2013, due to self harm and suicidal tendencies. (I'm writing this currently because looking for a different inpatient hospital and remembered this one) This place is AWFUL. Like others say, all your belongings are taken away from you, they put you in a room with a stranger, no privacy at all what so ever, and it's at least 50 degrees in the place at night. The technicians treat you like an ANIMAL. They yell at you, call you names, don't do ANYTHING to help your mental state, only degrade it!!! I remember, we were forced to watch a video over what meth does to you, and afterwards we had a discussion about being bullied and the leading technician yells at all the girls saying "WORDS DONT HURT YOU, GET OVER YOURSELVES" oh GOD I hated this place. I was being held against my will, and my dad had to fake a family emergency AND get an AMA just for these psychos to "let me go" THEY WILL NOT HELP YOU OR YOUR LOVED ONES, IF ANYTHING THEY WILL SCAR THEM FOR LIFE LIKE THEY DID ME. When I walked outside FOR THE FIRST TIME IN 5 DAYS, I screamed and actually kissed the ground, it was like being released from prison. NEGATIVE 10 STARS FOR THIS GOD AWFUL PRISON. Oh, and don't give me your "we would like to handle your complaint" comment, wasting your fake breath there.

Jetta Whitacre

l woukld like to recognize the receptionist, nurse, tech and therapist for their extra efforts. They made things comfortable and did not force anything.

ernest Williams

I went in to get an assessment for some issues my child was having. The staff was extremely helpful with finding me referrals for his needs. These people went above and beyond to ensure we had the best experience for our situation. Thank you to the staff that assisted me. Great place for help!

Tyler Lewis

i was a adolescent there it was nice but you barley get any attention to the therapist and behalf of that the food and bedding was great it was kinda like a vaca from stress and social media i wouldn't recommend putting your kid here i would do something else cause honestly you don't get the help you need there take it from me

Jessica Garcia

The worst experience for my son and I! We have never had a problem in Millwood with any of the kids or staff. However, this place has been a nightmare. My 9 yr old son has been in this hospital for only 5.5 days. I have made 3 complaints within this time frame. This last complaint will hopefully go somewhere. However, this Saturday when she was told all that has happen she apologized for them. Since that visit I tried to call my son at the regular hours and never got in touch with him. Which is really weird because this has not happened before. The receptionist was giving us the run-rounds and never got to speak to by son. I hope whoever is mistreating my son will be disciplined for their actions. If you have young children in this hospital, please ask them everyday how they are being treated. Some kids that are young could be scared to talk, but encouraged your child to tell you what goes on in there since they do not have any cameras. I honestly regret taking my son to this place. This will be the last time too.

Lisa Reece

I was nervous about the reviews I read and I normally don't post stuff. But my daughter needed help and Sundance got her good treatment. The doctors and nurses were great and answered my questions when I called. I could visit every day too and that really helped. They were not perfect - but they tried hard and treated us good. I don't know why people posted negative things - that was not our experience.

Cheryl Espinoza

Therapist genuinely cared about patients and assisted each of us in growing and learning positive coping skills

Tammy Patterson

Horrible, damaging facility. My nephew was truly traumatized by his 5 days there--a trauma that will probably remain with him forever. Staff members used highly inappropriate, vulgar language. Children were not supervised or kept safe--he was touched inappropriately while there. It took days for family members to get him released, even after papers were signed to release him. Communication was nonexistent. Phone calls were never returned. Staff promises were not kept. I am convinced the only goal of this facility was to make money from his admission into their care and keeping him there past his family's wishes to have him released. The doors of this institution should be closed permanently. Rating should be zero stars.

Compu Phreak

They dont let you leave knowing you are good to go. All they wanna do is make money by keeping you and also they delay your paper work intentionally by saying the doctor isnt here to sign the paper work even though the doctor is hiding in there. Dont ever take anyone there, if you really want to go somewhere else just not this place. my sister played a drama and the police officer took her there even though she didnt know she was going to end up there but oh well all the staff knew but they were considering her mentally ill even tho they monitored her and saw there was nothing wrong with her even her social media, everything came out perfect but still did not let her go until I got the lawyer. She told me there are kids in there that dont need to be I mean there are sick people too but the normal ones that need to get out, they cant because of the doctors here. Horribleee Place!!!!!

Emily R

I was released today and I need to make it very aware that this place is a prison in disguise. The food was unacceptable, the technicians were careless, and I was essentially trapped there against my own will. My first day I was greeted with a "lovely" breakfast of plain grits, toast, bacon, a sad sausage, and powdered eggs. I only had the toast and bacon because everything else didn't seem edible. I could make sculptures with the painfully flavorless grits and continued to do so for the rest of my five day visit. But the food clearly isn't the only reason I'm writing this review. The technicians frequently cussed and yelled at us and often refused to give us our hygiene products, which resulted in me being equivalent to a disgusting rat for the first few days because I couldn't change clothes nor could I shower/brush my teeth. I was also yelled at for being unable to hear what a tech was saying, and I broke down and started sobbing. I am a mentally ill fourteen year old, so what the actual heck makes this place think that it is acceptable to yell at me. By the second day in this prison I had a panic attack (please note that I had never had a panic attack before that), and was drugged and told that it was my fault. They tricked me into taking the sedative by telling me it was seroquel... I was not being a danger to anyone or causing any damage to the property, so why the heck did they sedate me? This is unacceptable. After hearing about my panic attack, my parents tried to get me out and were treated with disrespect and weren't given consistent information about my treatment or how the place worked. They are now trying to sue. Whatever you do, please DO NOT come to sundance! They only care about keeping you there for as long as possible and making money; not the humans they are harming in the process.

Marisol Melendez

I was admitted exactly one year ago. The staff was very polite and understanding about my addiction. I enjoyed my visit and I think they really helped out a lot.

Laurie Mellott

Worst hospital ever. He was transferred to the Sundance in garland from Cooks Children's only because they did not have room in Feb of 2016. I never received a phone call from a nurse or a doctor or a case manager after I signed his admission papers. Visitations were always cut short because they always brought them in late and I was driving an hour each way. They medicated him without my knowledge I had to get that information from my son and he was 9 at the time and without my signature and they gave him a medication that I specifically told them not to give him during intake then they had the audacity to send me a bill and they aren't getting a dime from me. Will never ever have him admitted to a facility like this ever again. They should be stripped of all licensing and shut down.

Ryan Cribbs

My younger brother is currently being held against his will. He has been held longer than the 72 hour holding period. The doctors and nurses have lied consistently to my mother about any medication they had given him. They even said they called her when they didn't. He has stress induced seizures he was discharged once back to cooks childrens where he saw an actual doctor to run real tests. They did an eeg brain scan that showed his brain waves as normal. He is not on any drugs to detox from other than whatever they are forcing him to take. They told us he would be released today and now they are filling court paperwork to hold him even longer. They told us they weren't equipped or staffed to deal with his seizures and was even told by an employee that when my brother was having a seizure the doctor had to be pushed to see him because he was walking slow as if he didn't really care. No one has the same info and i feel like they are doing more harm than good. When i saw him he was visibly scared to return. He thought it was only going to be another day and its turned into 3 to a possible week. I am scared for his life. Please help!!!

Heaven Revels

I was here for 6 days some of the staff was so rude they really didn’t care about helping us they really just keep us so they can get your insurance money food was pretty good this place needs to hire people who really cares in not just there for a pay check

Christi Smith

Tried to get through to check on someone we had placed, got "I can't confirm shes here" hippa...."what's her number?" I recognized his African accent and voice.... said you were the guy that admitted her last Friday, we did a consent, a release of information, my name is on the list u never gave me her number/never said u will need her number....he said "I can't help you without her number"...I said have her call me my number is....I got "no I cannot relay messages."...really.....admit, pill em up, Knock em out, milk their insurance, and release em....hope she can get a ride when they release her....it will be a long walk. All we asked 4 at admissions was for them to work on residential su tx transfer/continuity of care and a little communication.

Tamaria Speller

I brought my husband here for help and after being in there one time, we left. He was going to be inpatient and we came and checked in and they said they were about to get his room ready. We waited for over an hour in the waiting room just for them to say that they didn’t even start or know he was there. While we were waiting, there was another man who had been waiting since before we got there to pick up his loved one, and he eventually went up to the window only to be told that they never let anyone know he was waiting there. There was a child patient we overheard complaining about how he never wants to come back, telling his grandma the things they did to him in here. We saw other staff in the lobby area who were just plain rude, rolling their eyes, etc. There doesn’t seem to be any organization, respect, or sense of care or urgency with this place. Go elsewhere like we did. These people don’t care.

Georgia Darosa

AVOID THIS PLACE! We were referred to this place by an intern counselor(our first visit with this counselor) who had never even been to the facility for a simple evaluation. The intake/interrogation person asked questions to my teen that they would have deemed anyone who answered truthfully to be deemed immediately in need of their "care." What they don't tell you is that the punishment for answering their questions such as answering "yes" to have you ever thought about death is that they will bully you into signing "Voluntary Release" papers. The intake person, who would never give us her last name or title, told me that if I did not sign the papers voluntarily that the police would take me away in cuffs and that my teen would be admitted involuntarily for 8-10 days. I was in shock and so was my kid, who had not once talked about killing herself or harming others. WE SIMPLY WENT THERE FOR A MEDICAL EVALUATION AND THEY LOCKED HER UP AND STRIPPED ME OF MY PARENTAL RIGHTS. I am a very loving and attentive mother and my teen has always been in a loving and caring environment. The intake person told me that they would only hold her for 24 hours and that a doctor would evaluate her the very next morning and call me when he was done. She also said that I would be able to sign the discharge papers after the 24 hour period and release her. I was deeply concerned and wanted to talk to my family and my lawyer, but they do not allow you to bring a cell phone into the intake room and were threatening to haul me off into the police car and commit her involuntarily. My kid has heart problems and requires daily medication but they assured me that they would give the medication daily from their pharmacy. They did not give her the medication until after 2 days and they over medicated her on another medication. The doctor did not "evaluate" her until late on the 2nd day and it was for less than three minutes. He decided he wanted to keep my teen longer so that he would have more days to "evaluate". I had already waited the 24 hours that the intake staff said was mandatory and had already signed the discharge papers. They KIDNAPPED MY CHILD for 4 days. I am truly lucky that they did not insist on keeping my child longer to collect more insurance money. They violated several of the patient bill of rights. They did such damage to our family that I do not know if we will ever emotionally recover from it. My kid was punched while there by other inmates/patients, hit on sexually by other inmates/patients, denied rights to talk to me, and forgotten about. They have no interest in helping your family, just on collecting MONEY. I do not know why or how this place is in operation. It should be investigated and shut down immediately.

William Chinn

We asked for a tour and was told they only do assessments. We agreed to the assessment and I made the huge mistake of mentioning my wife had some suicidal thoughts several months ago. My wife said she did not recall that. That did not matter to the in-take person. She said my wife could not leave. To get out of there we had to get the Arlington Police. Luckily we got a very smart officer and instructed the hospital to release her. Unbelievably when the suicide angle did not seem to work for them they switched to I was a danger to my wife. The officer was having none of it, and we got out of there, but could not believe what had just happened. Presumably they would have held my wife for 72 hours and then charged us several thousand dollars for what amounted to a kidnapping. Be careful, these guys are dangerous and very aggressive about grabbing their patients.

Abby Cato

The staff were very kind and genuine. They not only showed interest in me but understood what I was going through!

melissa lawrence

My (minor) son has been here twice now. It’s never my first choice but when dealing with a crisis, a bed is a bed. He’s also been able to escape twice. The first time he apparently pulled the fire alarm and simply walked out. The most recent time he was supposed to be on suicide watch, yet was able to “kick through 3 magnetic doors” and get out, apparently here suicide watch does not entail actually supervising them? When my son returned, he was taken off elopement prevention status within 12ish hours and allowed to leave the unit. Additionally, I was not made aware by staff that my son is refusing his meds. I’ve called and left messages for the hospital director, discharge planner (twice), and personally spoken with the house supervisor with zero communication in return. Lack of communication is a huge issue here.

Kenny Grames

Gave my son the very basic support. More of a holding place for us to find a PHP or RTC.

Megan Martin

I loved everything about Sundance Hospital. They gave me the courage to talk about my problems and they gave me hope that my life is worth living

Edison S. Morales

I can only speak for myself as I was treated with the utmost respect and importance as it pertained to my needs. I'm thankful for my experience.

Claudia Castro

Worst hospital in texas. The staff verbally abuse the patients and don't care about their mental health whatsoever. There are also bed bugs.

Joy this is cool Ubinas

This facility is not half of what it use to be. They are just stealing from the health insurances. They took in a 25 year old with a crisis of psychosis and schizophrenia episodes hold her in for 6 days, no meds just counseling and release to a shelter with no meds and no help.

Terena Ward

I have not had any first hand experience with an inpatient facility, until December 2016. I anticipated intense counseling, both individual and group. Instead I entered a medium security "jail." I learned to line up in single file to have meals, learned how to survive without television and how to play cards with a group of my "peers". There was no running water in the bathroom sink of my room. Soap and a towel were not allowed in the rooms, so hand washing was done by putting my hands in the shower and drying them on my blanket. (towels, I was told, were a safety hazard). Two hand sanitizes are provided in the day room, but rarely did I see patients using them. The thought of all of the bacteria in the room was overwhelming. Counseling was held three times a day in groups of 18 to 24. With such a wide array of diagnoses, everything from alcohol and drug detoxifying to schizophrenia to major depression and such a large group, it appeared to be little more than an introduction of the revolving door of counselors to the individual patients. Most of the time is spent playing cards or board games in the day room. Activities that were scheduled never seemed to come to fruition, with the exception of regularly scheduled smoke breaks. It was rare to experience the fresh air breaks that are scheduled daily. As a non-smoker a fresh air break would of been a great diversion. The well stocked library was full of wonderful titles of hardback books that were not allowed to leave the library. A thirty minute trip there daily seemed inadequate for reading. Only paperbacks were allowed to leave the room. Hardbacks were considered a safety hazard. ( I am assuming a chair in the day room was not a safety concern). Safety of the patients seemed to be low priority. Several violent outbursts took place while I was there and there were no apparent consequences for the actions. I was personally threatened and reported it to the nursing staff, no action was taken and said patient threatened nursing staff. There was no feeling of safety. Violent individuals were allowed to stay with the non-violent patients. According to nursing staff, the more aggressive patient ward was full. Patients physical medical needs take a backseat to the routine psych med passes. Just to use PRN meds (an inhaler) would entail up to a 30 minute wait. The nursing staff appeared overworked and without the materials needed to perform their duties to the best of their abilities. If one were arrested for a crime, bail arrangements could be made. The only way out of Sundance is when maximum insurance payouts are met. Patients are allowed to leave AMA, but in the same breath are told the doctor has 24 hours to review the request and can ask for an additional 72 hours if they feel the patient is a danger to others or to themselves. Even if you prove you do not require their services, it can be four days before being released AMA. I would not recommend this hospital to anyone suffering from major depression. It, in itself, could be a catalyst for major depression and PTSD.

danell thomas

Rated a 1 only because it my 10 year old son first night. The reviews makes me worry more . I hope that they are treating him right. I'm going to see him tomorrow. I'm praying that he have a positive experience. I will post again with his experience the time that he there. Sorry to the people that didn't have a positive experience. Will keep up dating for other parents that's going thur with there love ones. My son has completed the inpatient program at Sundance in Arlington. I must let other parents now that Sundance was wonderful with my son. The reviews had me worried at first but once my son got started with the program our experience wasn't nothing like the negative reviews. Sundance is still helping my son in the outpatient program in Fort Worth. All the employee are understanding, helpful, and they make sure that i'm inform of the care plan.. Good team of people for my son..

Jason Z

Awful. I spent 11 days in the adolescent unit under horrible conditions. This included violence and bullying, even from the staff. My experience was very negative throughout my stay. Here are the things people need to know before sending their child here. 1. They have been investigated previously for accusations of patient abuse and mistreatment. Other patients told me this while I was there and I have since confirmed the story. You can find it on the news. 2. It was clear that the staff did not understand ASD and OCD. In fact, a tech made fun of me when I had a tick which occurs when I am anxious. 3. I did not feel safe, as there were many patients there who exhibited violent behaviors and were getting treatment for drug addiction. 4. I was bullied by other patients on a few occasions and despite my attempts to have it addressed, they did nothing. I was ignored or told to go away. 5. There was no one-on-one therapy for suicidal ideation. There were group therapies but here is an example of the message they were trying to send: "How do you control your anger? You just do it." No strategies what so ever. They didn't even talk about suicide because unlike me, most of the patients were not there for suicidal thoughts or attempts. 6. This place treated us like prison inmates. They made us walk in single-file lines when we were going to meals, to the gym, or to the courtyard. When we were in the hallway we were told not to talk at all. In conclusion, I do not recommend sending your child to a place as awful as this place if you want them to get real help and real therapy.

Judy Garza

Sundance has many positive aspects- the mental health techs are great. They are always there to offer words of encouragement or make you laugh when you are down. Mr D is very thoughtful and helps you keep your spirits Chris (a nurse) does everything he can to make the group happy!

Poor Little Quail

I was a patient here last year... Staff is very nice, food is really good, but I think it's telling that most of the people I met had been there numerous times before. They try pretty hard to help us, I think, and the techs and nurses can be very nice - plus, they don't discriminate; for instance, I'm transgender and was referred to by my preferred pronouns throughout - but what they do just doesn't work. You spend your whole time there counting the hours till you're released... it sort of just feels like I lost a week of my week of my life sitting in there. Plus, they're not always very fair... for instance, sports make me extremely anxious, but I wasn't given an option not to participate. The best thing about it was the friends I made there, but even that was against the polices... they don't want the patients to make friends with each other or exchange phone numbers or anything, even though going against those rules produced the only positive pieces of my experience there. Also, we had access to soda more often than water...? We had to ask nurses to get water but often times the nurses were too busy or we were too anxious to ask. Anyways, I wouldn't advise admitting your child unless it's life or death. The place was overcrowded, anyway. I couldn't even get a pillow till my 4th or 5th night. (Also, many of the showers and sinks were broken)

Kristen Johnson

Communication with family members leaves much to be desired. The number of phone lines to the patients do not accommodate the limited phone hours that the facility allows making it very frustrating, especially for out of town family. In my opinion, this facility is very poorly managed and needs a lesson in customer service. The rules are also very subjective depending on the staff member. Their standard answer to all of the concerns voiced through would be best served if it were acted upon.

Stephanie Torres

Very unorganized, most of the team is not caring and compassionate towards adults with mental conditions. Instead, we are ignored as if we are less than them, when in fact there are many professional individuals who have better careers than they do. The therapist are rarely there for you when you’re in a crisis, and cleaning and maintance is horrible. Showers are cold, also clogged, and even when I politely asked for someone to please fix that, or to place a work order in o was told that these conditions have always been the same, and if the shower clogs just use a towel to soak up the water that overflowed. When I asked for an extra towel I was denied it because “ they only had 10 towels per unit” during that time. I also have a condition called hirutuism in which I grown a thick beard daily, and my doctors orders are for me to shave daily, but when I asked about shaving -which is humiliating enough, techs would say “they’d do it when they had time, or unfortunalty I won’t be able to shave daily.” This is not even touching the surface of what’s horribly wrong with this facility. Many people including myself left in the same postion. The only reason I was released was because I told them I feel better- which I did not. I was just ready to get out of there. Oh one last thing that comes to mind is, in my 11 day stay, I DID NOT SEE DAYLIGHT. We weren’t allowed to have our right to go outside, unless you were a smoker and could have a smoke break. But not everyone wants to be around second hand smoke. Many of my rights were denied during my stay, and I wish I didn’t have to pay for the services rendered to me because of my horrible experience. I have detailed notes with names and experiences and I have been on the verge of suing this facility. I hope things change for the sake of the patients, but looking at he google reviews it looks as if it hasn’t changed in a long time. If I could give zero stars I would.

Nugget Sauce

It was a great experience for me. The staff was rough but I get they were trying to teach some of us manners. The food was good and therapy was very helpful. Not a bad experience at all but Sundance Dallas was horrible.

Wavyy Mikee

They really helped my sister, it's a very awesome place with caring staff!!

John L

BEWARE of this hospital. If you have a family member that needs help, this is not the place to take them. The nurses/staff there are very unprofessional & rude. I am in the medical field myself and I wouldn't have sent my family member there if I knew what went on behind closed doors. The communication from the hospital to family is non existent. Our family doctor tried contacting them & they were refused communication by the staff as well. Although they were more than willing to speak with us about the bill that was adding up and how we planned on paying that in full as soon as possible. The treatment that was received inside that hospital was nothing short of abuse & neglect. When we tried to take her out of the hospital they refused to release her and said that they would just file paperwork to put a hold on her for 30 days. She was talked about by the other nurses, treated poorly, put on the wrong medications, and her condition worsened drastically. I am honestly shocked that this place is still in operation. They need to be investigated and shut down. I feel devastated knowing that there are so many other adults, teens and children in this facility right now that need help. If your family member is in this place now...please make sure that they are okay, transfer them to another facility. You may need to get the police involved. If your family member currently needs help....there are other hospitals in the DFW area...avoid Sundance hospital at all costs...

ZR1 LT5 Chris

Unfortunately I ended up a patient at this place for roughly 30 hours until a court ordered discharge by a judge saved my life. This place is an abomination. The staff is 50/50 nice and 50/50 cold blooded. The doctors are absolutely horrid. They don't listen at all and no matter what your personal needs, reason for being there etc they all "heard it before" and will treat all patients the same. My dogs are treated 100% more humane when dropped off at a kennel when I go out of town than this place could ever dream of being. It is physician owned and operated therefor it's about keeping patients drugged up to the gills and housed as long as possible for that ever mighty dollar. It's absolutely sickening. Your rights are continually violated, and rule after human right rule is continually broken. I am out less than 24 hours and will be seeking a patient advocacy service for reviews, contacting the health department for the roaches and unhealthy nature of the rooms considering the blood and excrement that was on the walls in my room. I now have a new understanding on the sorry nature and broken healthcare system for the mentally ill. My heart goes out to any and everybody that happens to ever be incarcerated in this place. Sundance you have created your worst enemy and a rule to the wise not everyone that crosses your door is mentally ill and someone you can get away with attempting to drug up into oblivion and step on their human rights without repercussions. I will be seeking every legal remedy imaginable to right the wrongs of your sickening ways. Update. Thank you for the generic response. I will not be contacting you but like I said I will be contacting a lawyer, human rights organization as well as every other organization you have to report to. Be careful in the future how you treat people. Some of us actually have high paying jobs, doctors who are clients as well as lawyers. All willing to listen and help me deal with your inequities and abuse. Good luck. As the saying goes "lawyer up" which I'm sure you already are. While some patients cuss and throw fits in response to abuse, neglect and being made fun of in general and Yes the staff does make fun of the patients and mocks them constantly others take names and notes the entire time and educate themselves. As far as your so called psychiatrist trying to load me up on over 1000 mg of medications when he knew all I was requesting was Tylenol and ibuprofen that as well is extremely unethical. Ethics. Look that up as well. Heck, have a group study on it. You all need a refresher course. Very Sincerely, Chris. "Mr. Butler to you".

Jaxson Miller

I had a great experience at sundance hospital they have plenty of staff that I can relate too Mr broderick really change my life if you ever struggling with depression or drug addiction he is the best person to talk too .Also Dr. goatham is the best hands down. He is very understanding person and I never felt that I was been rush while talking to him.

Sara Wilson

I would not recommend them to anyone my son went in there for behavioral problems an made it even worse came home with a burse on his arm an the staff or anyone could tell me how it seem to get there an gave him medications without talking to first my son will never go back they never call back ...

Frank Faulkner

My sister is a type 1 diabetic and was here for all of a day. The doctor never put down that she needed insulin so the nurses couldn't give her any. Insulin, the thing that type 1 diabetics need to live. Kind of important don't you think? They didnt let her check blood sugar after every meal or take insulin corrections to balance her sugar. She normally has about a minium of 4 or so shots she takes a day and in 2 days only received 2 shots. Her blood sugar level was 304 in the morning and by the time I called her, note they did not call me, it was 384 after we had to bager them to do something. 500 is dangerous, coma territory. I know for a fact they would not have done anything had we not said anything, drove up there and had to have paramedics remove her to save her life as I have no doubt they would have continued to not give her insulin. "We know what we're doing" they told my sister. "Wait for the doctor to show up at 4am" they told us. Literally no one involved has seen this before, the family of a patient having to call 911 to save the life of someone in your care. To quote my sister during our call "I don't want to die in here".