Reviews of The Children's Hospital at TriStar Centennial (Hospital)

Nadine Webb

Our latest son was born there and was in the NICU for a few weeks. We have had a lot of experience in NICU(S) and we loved all the nurses and doctors at TroStar. We appreciate every thing they did for our son.

Celi Flores

By far the most EXCELLENT hospital my family has been to. ER staff got us in right away. The nurses and doctor were very caring and helpful. We eventually got admitted and the staff in the pediatric department was also exceptional. Very professional and knowledgeable. We will go back to this hospital if needed. Totally recommend!!!

Glenny Yanis

My son got admitted to this hospital on the third floor and had to get a procedure done in the OR. His nurse Whitney, the doctors, the anesthesiologist, the nurses in the recovery room, the child life representatives, absolutely everyone we had to deal with was just wonderful. The hospital did not seem busy at the time we got there and during our stay so maybe that was an add on to why everyone was so attentive and helpful.

Dayna Ramay

Sadly I've been here twice in 1 month for my little one. And both times have been a great experience. Everyone from the people in the cafeteria, house keeping and nurses are super friendly. I also like the fact this facility is clean and nice. By the way better than Vanderbilt. A+ CARE!

James Huddleston

Excellent care. Upon my child being admitted, I could see the compassion and care in the eyes of the staff. From triage to staying overnight, these fine people know what they are doing and definitely care about what they are doing.

Ben DerisGreat jr

This hospital is terrible and should be avoided at all costs.!!!! The doctors misdiagnosed my child. They have claimed he had hand, foot, mouth disease without running any tests just a brief look. I took my child to an urgent care unit today in Madison and they said he has scarlet fever (they ran tests)!! Luckily he's being treated for it but that's ridiculous that a hospital out of all places misdiagnosed a really sick child. AVOID THIS PLACE!!!

J-Dolla Simmons

Centennial Women's Hospital has the best staff I have experienced of all the different hospitals we have visited during my wife's pregnancy...the staff was excellent before, during and after the labor...everything was like clockwork...I recommend this hospital to anyone..they made us very comfortable...very professional and sincere...the people here love their jobs and that's important..

Russell Fast

Super friendly woman's ER staff. Got my wife right in and taking great care of her.

Sarah Skittles

My daughter had to be sedated for a small procedure. They were so sweet to her and kept me calm. Thanks for taking care of my baby girl.

William Lindsey

I can't say enough good about all the staff at Centennial Pediatric ICU, and all the specialized asassociates. The staff to patent ratio is unmatched, and the nurses are so caring, sharp, and reactive. Also, the doctors are immensely knowledgeable, and amazing at communicating what is going on, to us and each other. We have been so blessed to have this group for our son's care throughout everything he's went through.

Tracey Hollenbeck

Both of my children have been patients of this hospital, and I cannot say enough good things about them. My son had surgery a year ago here when he was 8 months old, and everyone from his surgeon, to the anesthesiologist to the nursing staff was absolutely amazing. Their compassion that they show to not only to the patient, but to their families as well is truly heartfelt and they strive to make your experience there as comfortable and easy as possible. A month ago, our 4 year old daughter was diagnosed with Type 1 diabetes, and was in Acute Ketoacidosis. I had her transferred by ambulance (where she watched Frozen) from Vanderbilt to the Tri-Star PICU. I couldn't be more pleased again with the level of care and compassion that was delivered to our family from the EMT's that transferred her, to the PICU nurses to the Specialists. They went out of their way to even get us a courtesy room in the hospital, so our family could stay together. Again, a devastating event in our life averted to an educational and caring experience for our daughter. All of our specialists have been transferred to the Tri-Star family now. I love this staff, and I highly recommend this hospital to any family. Thank you, TriStar!

Jassy Phae C

I absolutely love this hospital. All hospitals have there horror stories but you cant save everyone. Somethings are beyond them. This hospital is always prompt, loving, educated, attentive,and patient with anyone. If you dont understand or they even think you may not understand, they will make sure to continue to go over it until you do. Or find someone to elaborate better. Your not just dollar signs in their eyes your a real human being and so is your loved one. Theyre going to treat you like your loved one is their own child.EVERYTIME. I cant say enough great things about this hospital. Their A-M-A-Z-I-N-G beyond words.

Luis Lorenzo Matos

Great service. Very knowledgeable staff

Justin Reynolds

Nurses are wonderful dealing with a little one.

lexis stewart

I wouldn't give it a one but had no choice this is the worst experience ever in my life they get in absolutely no hurry I got here yesterday there was a lady waiting to tour the nursery I'm sure she waited for over an hour I ordered my brakfest at 9:18a this morning here it is 10:47a I still haven't received anything to eat as I haven't ate already in 4 days bc I've been so sick I just wana go home this is crazy as hell and apparently they don't understand being pregnant dehydrated and not being able to eat for four days actually is I'm able to eat and still haven't received what I ordered lol joke of a hospital

Dashae Collier

The staff was amazing I loved it!!!! I totally recommend this hospital

Nicholas Hagewood

They are so slow about the needs of my child.I have walk to my car an all I see an hear are machines going of while they laugh an talk about who turn for lunch.My son is 3 weeks an it is necessary that he get the proper care an this is not it going to Vanderbilt as soon as

Healthy Eats and Treats With Dede

High quality healthcare with nurses that love their jobs and patients. First baby born at another local hospital and cannot even come close to the care that I received with my second baby’s birth and both our care! I would highly recommend Centennial Children’s

Arturo Almaguer

So happy with the quick service we had and were so friendly. Got there and quickly got us in a room check her and out the door within 30 minutes.

Dawn Cummings

Had my baby at Centennial and my experience here was fantastic. I was scared to death being my first birth and also because I'd never stayed in a hospital before. But the staff was superb before during and after the labor. They are very very attentive and always making sure you are comfortable and feeling ok. The nurse that was there while was in labor stayed past her shift just to see me through the birth. The nurses afterwards were very very sweet and always making sure you are taken care of. Without asking they brought me a huge cup of juice and a sandwich after the long labor! I highly recommend this hospital.

Terra Neeley

Amazing care

holly hughes

Normally this ER is good I have been very impressed. I’ve been there once with a head cut and a couple of times with an ear infection. Today my child had symptoms like he had with strep in the past but was negative but they didn’t test for flu even though I told them there are people out with the flu in his school as we speak. I also requested a retest because the nurse had a hard time getting the sample and I was not sure that they got an accurate sample. They dismissed my concern of that too. Plus I need to add that while waiting for the doctor to come back in I walked around the corner to the bathroom and two mins later got back and she had already did her exam without me in the room

Mercy Kasuku

Very friendly atmosphere

patrick harper

Good hospital

Brady plays

Amazing staff, amazing doctors!

Ashley Truitt

(Bad attitude, Hateful Human Being!!!! (Dr.Alanna Patsiokas!!) I went to the hospital a Few Days Ago 10/22/17 with my two-year-old daughter she had a area on her leg that look like a spider bite I took her to the TriStar Children's Hospital ER on Patterson in Nashville,TN and was treated very well by the ER Nurses (Thomas)who was all around amazing!! thanks! w( Dr Allie Evan MD).At first she was diagnose w cellulitis and was sent home with antibiotics the doctors and nurses in the ER I want to give a big thanks to !!! well as the night went on Saturday evening we were called back to the hospital because my daughter had elevated blood cells so we go back to the ER Thomas which was there again he is amazing coach me and my husband made us feel welcome letting us know that everything was going to be okay and that they were going to take care of my daughter she was very very sick temperatures chills vomiting she was not herself !!we get to the Pediatric floor in the upper level of the building third floor and we are placed in a room 3204 to be exact. At first we were accompanied by: knowledgeable,very educated, very compassionate ,welcoming warm nurses!!!! a few really stood out to me Jonelle ,Marinda,and Dyrell (she a girl)these women really enjoyed my daughter as me my husband really enjoyed them for making us feel important while there ;and they were taking care of our daughter. My daughter had Shown positive for a pus pocket in her thigh, which required her to have surgery!! Which is very scary to any mother that has a toddler and feels helpless in a situation like this. Surgery went well she had a fast recovery! we were walk back to the room by the recovery nurse and was accompanied by our floor nurse Jonelle, as she (Recovery Nurse)read the procedure that was taken for my daughter's Health she happened to mention that my daughter had a cultural positive result for MRSA. For any parent or person reading this that is not aware of MRSA it is a souped-up staph infection that can kill an infant! If not treated in time. I had to excuse myself from my daughter's room to take care of personal business and my daughter was accompanied in the room by her father . We had asked the nurse why did she say that my daughter was positive for MRSA and she said that we would have to speak to the doctor on the floor Alanna M Patsiokas) my husband mentioned while I was gone dr. Patsiokas entered the room asking why did we say our daughter had MRSA when the diagnosis was not true!!!! She was very definitive about the situation as I go on to speak to her she was very rude as I asked her a question about my daughter's Health just being a concerned mother who has been through hell the few days prior to this incident I felt very defeated! She was not understanding she was not compassionate she talked to me and my husband as if we were making up our daughters diagnostic and was very just rude I would go on to spell about what else happened but it's just too much to even try to relive again I honestly feel that this Hospital should reevaluate the way doctors treat family when they're going through a hard time it's very understanding that stuff can be stressful but when you're a doctor on a Pediatrics floor it is your job to be compassionate caring and very light-hearted with situations when involving a chop this woman has shown the upmost disrespect a doctor could show another human being I had called the administrated office to make a complaint about her and I was informed by several nurses on that floor that behaviour that she has had with my family is how she deals with other families there for any person who has a child that is sick you want to feel comfortable with the doctor that is treating your child and to allow such nasty human beings to take care of your most precious child is very mind-blowing I hope they reevaluate the doctors that they have working there so that cases like this do not happen again and when somebody is there they treat them like they are their own family and not just a number!

Samer Ammar

Friendly ans professional

Bobby E Peoples

Nice staff and facilities.

Veronica Jimenez

El personal muy amable, Las enfermeras muy profecionales en su trabajo,muy buena atencio,

Charlotte Boswell

We were displaced from Florida in Nashville (staying there to avoid Hurricane Irma) when my 8 year old injured her knee. Ironically the remnants of Irma were hitting Nashville when I had to find somewhere to get my daughter help. Carrying her with my 6 and 4 year old in tow, The Children's Pediatric ER at TriStar Centennial was so good to us, and got us through quickly...didn't complain when my little girls started pushing the wheelchair around the hallway. They were able to X-ray her knee and provide everything needed in one exam room. Everyone was very kind. A big thank you!!!

Josh Parker

Highly impressed with the level of care from the staff here at Centennial Children's. Everyone takes a vested interest in your child's healing and wellness.

Jessica Royce

Excellent care!!

Daniel Evans

I'm so blessed my 13 month old was accepted at tri star childerens hospital she was diagnosed with rsv and was very sick and we had to stay the chriChris Holliday in the hospital but it was very pleasant she got gifts that the hospital gave her for Christmas even my oldest daughter got gifts too the staff were very professional and polite and my daughter Charlie bounce back and is on the road to recovery thanks to all the staff that took care of her rsv is no joke as we found out.

The Music City Rollin' Jamboree

Terrible! DO NOT TAKE YOUR CHILD HERE FOR SURGERY. First of all, the very first person you will encounter will attempt to get you to sign your HIPPA forms via an iPad, BEFPRE READING THEM AND REFUSING TO PRINT THEM OUT PRIOR TO SIGNATURE. She said this was a legal document and we were in no way allowed to alter this document. She instructed that we could sign it, or we would not be having the procedure. That is illegal. Angela needs to be retrained as to the proper legalities of HIPPA. If I do not want my child photographed during her procedure, that is my right. If I do not want my child to be operated on by a student, that is my right! Proceed to the next station, the second floor. Same attitude, different lady. Proceed to the pre-op. The nurses were great. The ONLY saving grace of this hospital. Kelsey was very sweet and great with my daughter. The anesthesiologist arrived and REEKED of cigarette smoke. It was as if we were in the twilight zone. The hospital is very old and dated. We had a procedure at St. Thomas Midtown and I must say it was far better than this. We will not return here if any additional services are needed in this capacity. Totally unacceptable. Please properly train your employees, not only to ensure proper delivery of information, but for overall attitude. I would like to add, we were NOT in the ER. I have no opinions as to that area. The moms in my moms group seem to love the ER. I will be certain to advise all of them how terrible the surgery department seems to be.

wdarlene sizemore

I just became a great grandmother there.

Andrew Hartman

Was discriminated against at this hospital and my 4 year old daughter was turned away, even though she had major injury to her hand along with having a broken arm. WHY.

Abraham

If there were no stars or a negative star, then it would be appropriate to make a ranking selection. My son had an infection, and there he was laying down on the table. A nurse came in and was giving some medicine through the IV. She threw away, into the trash can, one of the syringes that had medicine in it. She thought it was empty and when she realized that it was full and she mistakenly threw it away, she picked it back out of the trash and was about to give to my son. I did not realize it, but my wife saw the whole thing and instantly stopped her, yet she continued to argue with both of us that it was clean and sanitary. We were shocked and instantly asked for the doctors and nurse in charge and reported it. We also reported it to Patient Relations, as the robot who replies to people complaints suggests in these posts. This happened to us A while back and I am just now getting to report this. I felt compelled to report this to the public because something very, very traumatic happened to my family at Vanderbilt in the past couple of days.

Barson For Ever

My 4yr old son just yesterday had an MRI done at your PICU unit. From the RN (I believe her name was Stephanie), to the child life rep, the Anesthesia Dr....everyone was so incredibly amazing to him. This was his first "major" procedure and the first time with anesthesia and they treated my son and us with the most respect and took the time to let him recover on his terms. My have another son who is grown now who used to be seen at Vandy. When my 4yr old was born he had some issues that Vandy simply kept putting off. I transferred his pediatrician to Tristar who put me in touch with a ped Neurologist (whom I love)... and there was been no postponing or putting off of testing or procedures..they got busy with finding the root of my 4yr olds issues and began a course on correcting them. My experience with Tristar children's had been better than I could have ever hoped for.

Suzanne Rose

Not satisfy

Anastasia Butcher

I've taken my child here a few days ago an this is a Honest Review. Please read In January 19, 2019 my daughter was sick, vomiting , diahrea, fever, not eating.etc Took her to the E.R. an was placed in a room. The first thing I noticed was the condition of the room. There was trash under the bed, trash in the garbage, sink was dirty an etc. There was a empty water bottle in the room on the floor by the chair located by the door. There was a blood pressure cup "the white one" hooked up onto the machine. Those are suppose to be either thrown away or placed in a recycle bin, not used on one patient an saved for the next. This hospital is unsanitary, I worked at a hospital doing housekeeping, so to come here an see how filthy it was shocking. Also, I took my child into the hospital on a day it started to snow, when we were escorted to the back all the nurses at the station were on there phone or watching something. The doctor came into the room asked me what was going on, I told her my child been vomiting, diahrea, an fever for two days. The doctor asked me has she been coughing. I said no. Then she says well it sound that it may be a stomach virus. She then says were gonna give her something for nausea an something to drink. They gave my daughter a small pill that dissolve in the mouth an water. 10 minutes later they brought us discharge papers. Upon walking out I noticed everyone still on there phones. Now it's been 4 days...my child fever is at 103.1, she's hot, won't eat, naseoutious, vomit an diarrehea. An suddenly acquired a cough the day after getting out the hospital. I wrote this review not to Bash the hospital but rather shed light. When these kids come into the hospital with these kind off illness as a doctor you should put the parent at ease by running test. Do a flu test, or etc. It only take a couple of minutes to swab a nose. You all did nothing for my child but gave her a pill an water then discharged her. I would never recommend this hospital to anyone for the simple fact that there unclean an does not follow through with other steps that could possibly save a child life. I will never bring my child back!!

Brian Fancher

My recommendation is to avoid the Children's hospital at TriStar Centennial Emergency Department if you care for the well-being of your child. Following a sleepless night of our three-month-old vomiting in his sleep and having a temperature creep up, we decided on visiting this Emergency Dept to get him checked out. The staff was pleasant, which gave us a false sense of security. The Dr. was completely dismissive of the fact that we felt he had begun teething and belittled us regarding our opinion. Our regular pediatrician confirmed not two days later that he is definitely teething, which could have contributed to his situation. Furthermore, simply because the Dr. is "unfamiliar" with a situation should not be grounds for invasive testing, especially on an infant. This Dr. ordered a urine sample, which requires catherization for an infant. Being new parents, and sleep deprived, we hesitantly agree to this procedure. Our regular pediatrician was angered upon hearing this, as he states that a UTI is highly unlikely for an infant male unless you introduce something that could cause such…like forcing a catheter. I am mostly angry with myself for allowing potential harm to come to my child, but I am very disappointed with the fact that this Doctor/Staff did not feel the need to explain risks to us at all. Or perhaps they themselves do not know the risks of what they are asking, which is a much scarier thought. I will be contacting the hospital directly regarding my concerns, but hopefully this review can save at least one child & family from going through such an ordeal.

MOGO 23

Horrible service I waited for 4 hours for my ribs and the next morning I went to a different doctors office and he checked around for 30 minuets and got more results then she ever would

Ashley Brooks-Bennett

My daughter has had 14 surgeries here the hospital is top notch, the staff, nurses are incredible

L VD

(Translated by Google) Excellent attention, qualified and professional staff. (Original) Excelentes atenciones, personal calificado y professional.

Jessica Porter

Emergency room charged me for two visits and will not help with billing. Bad emergency room doctors who do not take asthma seriously at all. Terrible experience...

Miguel Gonzales

They don't care about children or your opinion as a parent. If you care about your child and want to been apart in care take them to Vanderbilt.

Thriane Miller

This is the best hospital in Nashville.

Abby Johnson

We have taken our toddler to the ER twice and we have had great experiences both times. First, there was no wait. We were immediately brought back which is priceless when a concerned parent is worried about their child. Second, the staff were all pleasant and had good bedside demeanor with our daughter. Third, treatment was thorough and completed very quickly.