Reviews of Black Hills Orthopedic & Spine Center (Hospital)

7220 Mt Rushmore Rd, Rapid City, SD 57702

Average Rating:


You will see the opinions of people who buy the products and services of Black Hills Orthopedic & Spine Center (Hospital) in the area close to the state of South Dakota.

At the moment this business gets a rating of 4.5 over 5 and the score was based on 80 reviews.

You must have seen that it reaches an reviews average is basically the highest, and it is founded on a large number of opinions, so we may be pretty sure that the assessment is quite accurate. If people have bothered to evaluate when they are satisfied with the business, it works.

You know that we do not usually bother to give feddbacks when they are positive and we usually do it only if we've had a problem or issue...

This Hospital is included in the category of Orthopedic clinic.

Where is Black Hills Orthopedic & Spine Center?

REVIEWS OF Black Hills Orthopedic & Spine Center IN South Dakota

Ian Hout

Front staff was sub par, but could stand that. Doctors and nurses were great. It's the billing department that earns Black Hills orthopedic 1 star. They called me on three different payments to tell me my card was declined despite money being in the account. I had also not received any indication that they tried to withdraw from my bank.The third time the woman started yelling and began threatening me, even though I was making my payments. I then called the head of billing and explained what happend in a voicemail, as they were not in. I have yet to have anyone reach out or follow up. Absolutely horrible, unprofessional, and would highly recommend going literally anywhere else.

R Smith

Docs good, nurses good. Front staff horrible, HORRIBLE service! Voiced a concern and got told to seek treatment elsewhere. It would be one thing if I was rude or using language. So sorry for bring forward a flaw. Took her advice and sought other (better) service.

Jan Stout

Gerri LeBeau


I was coming in to an appointment from out of town, and even though it was last minute, the scheduling staff made it clear to me that they would prioritize my visit and make sure they got me in as soon as possible. I saw PA Jerome Wenninger, and I HIGHLY recommend! He took his time and did not rush me through my appointment. He stated his beliefs on my injury, then let me discuss how I felt about treatment and what actions I would like to take next. As an athlete, I have seen many doctors and PAs and PTs, and Wenninger was amazing! Definitely recommend with a high rating in patient treatment and medical knowledge!

Sue Smalley

Awsome, Dr Woodruff, after 7 other surgerys, finally got it done, feel better than the last 25 years.

meda warbis

Scott Johnson

Rod Miller

Colin Paterson

Brenda Wallace

I've had 3 surgeries from Dr. Fromm, at Black Hills Surgical Hospital. Left ACL Left rotator cuff Right knee replacement All 3 surgeries went very well. Dr. Fromm never sugar coated anything. He was always upfront and honest about what to expect. My knee replacement was the 3rd and hopefully last surgery on THAT knee...on ANYTHING! The replacement took place, July of 2016. I was 53 years old. For the first time in 35 years , I'm pain free, and feeling wonderful! I grew up, participating in competitive sports, so I know how important physical therapy is. I ran track for 8 years. Was a swimmer and springboard diver for 7 years, and a downhill skier all my life. Plus MANY other athletic hobbies. Going through pt, I PUSHED myself! Range of motion, is VERY important to me. My final knee measurement, (in physical therapy), was 2° - 135°! I'm sure it's even better now, going on 2 years post-op. And I'm not a thin person! In fact, I'm very overweight! So NO EXCUSES for anyone else!

David Burdsal

Emily Gunn

Dr. Woodruff demonstrated superlative diagnostic abilities when he found two compression fractures that THREE X-ray professionals (at the local hospital) and my primary care provider, an internist, were unable to find. After three weeks of unresolved and unrelenting back pain, Dr. Woodruff recognized the problem immediately, and set me on a non- surgical course to recovery. He listened carefully and did not dismiss my complaints, which the physicians who preceded him did for nearly a month. I highly recommend Dr. Robert Woodruff, an insightful, respectful, and expert specialist. NEXT TIME, I’ll consult him FIRST!

Sheldon Cruse

Extraordinary pain, wonderful people made be better again. Thank you Dr. Woodruf & his amazing team!

Kendra Lee

Absolutely not helpful whatsoever. The doctors are rude, and clearly in it for the money. On top of that, after my examination I could hear them through the door discussing what I should do, stating they hope I do something. Felt uncomfortable the entire time. 2nd time going, thinking I would give them a second chance. Needless to say they totally blew it. I don’t know when doctors lose their compassion through their career, but they do. I’m coming to find out Rapid City ‘specialists’ suck. I will never go back. #wolfpack

Pharo Feather

Olivia Roberson

Alot of staff

Katie Helms

R Swanson

Scott Schipke

Great staff, especially the front desk! Everyone was very helpful, kind, and professional. They take great care of you, definitely would recommend!

Steve McBride

I've seen Dan Palmer twice in your Urgent Care Clinic in the recent past. Dan provided exceptional care both times. He is an excellent provider.

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Roxann Satrang

Very helpful staff, efficient friendly nurses, excellent drs.

lee allison

my brother Corey Beck just had surgery today 3/19/18 and my neighbor Duane Larson will be having neck surgery here soon i refer both Thank You Dr, Woodruff for all that you have done. sincerely Darla Beck

Tracy Johnson

Jan Snedigar

In 2017 I fell off a high ladder and sustained severe tibial plane fractures of my knee and lower leg. It has been a life-changing injury, and throughout two surgeries and 6 months of recovery, I feel that I received exceptional care from the entire team. Dr McEleney tended to me in the ER when I was in the most severe pain, and a few days later did the surgery for the external stabilizer. A week after that, Dr LaBrie reconstructed my shattered leg, doing the surgery for internal stabilization with plates and screws, including stitching the entire circumference of the patella back in place. PA Bryant did the incisions closure with stitching so skilled, I can hardly see the two 6" scars. PA Barrozo's wry sense of humor, and the two young med techs who later removed the stitches, worked together like magicians trained in slight-of-hand and artful distraction. I especially want to thank Dr LaBrie. I always felt that he was seeing me as a whole person, not as an injury, and treated me with honor and respect. It was like we were on the same side, beholding the injury, and working together for the purpose of healing.

Jennifer Young

I have been a patient of Black Hills Orthopedic & Spine Center for two and a half years. The doctors are all amazing and super knowledgeable. They truly care about their patients.

Ron Smith

Vicki Schurter

M.D. contact was great with physical therapy exceptional

Jackie Miley

laurie nelson

Joleen Wilson, PT is awesome!! She was very helpful with my recent elbow pain. Also the front desk staff is so helpful and friendly. I would recommend this facility for all orthopedic and physical therapy!

Naomi Johnson

Best care u will ever get

Alexy J

I have been to Black Hills Orthopedic and Spine Center twice and there is no other place I will ever go to! The physicians at Black Hills Ortho and Spine Center truly care and listen to the needs and concerns of their patients. I went to have my back checked and most recently my foot. This is the place to go if you live in or around Rapid City. The patient care cannot get any better! Thank you doctors and staff at Black Hills Orthopedic and Spine Center!!

Sharee Johnson

sally peterson

Julie Marsland

BHOSC is always provides fast, friendly, caring service. Thank you!

Craig Ladenburger

After listening to my primary care provider for years tell me I was just getting older my wife sent me to Black Hills Orthopedic and Spine . They quickly were able to see my problem and take care of me . After having both my hips replaced I am in the best shape I've been in for over 20 years. I wish I had gone to BHO&S sooner. I highly recommend them . Thanks again for all your help .

Jacqueline Klatte-Rolfe

Leo Basil Price

HeavynMya Rivers

Dawn Lieneman

First I'm going to start off by saying Jerome wenninger is amazing my second time seeing him !!!! He is very personable and informative you can really tell that he listens to your needs which is refreshing . He also Made sure that I had his undivided attention the whole time and anwered every question I had. So far I really enjoyed my experience with him and his whole staff . I would really recommend going here for any needs .

Dan Fisher

As great of an experience as you can have while getting a surgery , Dr. Papendick is great could not be happier!

Darla Dunn

I have been a patient of Dr Eckrich since 2008 after a life or death motorcycle accident. Dr Eckrich has done several surgeries on my neck, leg, back, and fixed many broken and fractured bones, his bedside manners are prefect, kind caring and he is always straight forward with the plans on how we are going to work together to make things better. I would recommend and have recommended Dr Eckrich to anyone.

Jake Killinger

Doctors are great but Billing and support system leave a lot to be desired. They need some serious help in their customer service. Never been treated so poorly.

darlene sperling

Very good!

Kaysee Rath

They are amazing here! I would recommend to everyone!!!!

Maurice Peterson

Most excellent service and care. Could not ask for more.

Bernadette Ward

I just wanted to add a short note to this to let you all know that I am very pleased with the way my care has been at this clinic since 2013. I have had Dr. Marrs as a provider and he is very excellent in what he does. He did a 2nd revision Total Knee replacement on my right knee in 2013 & a total anterior hip replacement on my right hip in 2016. I have not had any problems with either one of these joints in these past few years. I am very happy with the way each surgery went. And now in April. 2019 I am suppose to have a left total knee replacement and I am very confident that Dr. Marrs will do an excellent job on my left knee. I am very thankful that we have an excellent Orthopedic Surgeon like this in our community. I would rate Dr. Marrs with a 100% rating. Thank you Dr. Marrs for your excellent work! God Bless! My comment was posted: Dec. 19, 2018.

Patti Schommer

Sheila Hannon

Gloria Albertus

Duane Dieter

Always friendly staff.

Beth Langer

It has been an hour and a half past our appointment time and we're still waiting. Ridiculous.

Milo Rust

Stephanie Holmes

Charles McCoy

Dr Chilvers found a huge spur other doctors had missed and got me all fixed up and back to normal. She is awesome.

Nancy Engler

Andrew Turner

Dennis Fleming

I and my wife have always had courteous wait staff, nurses, pa and doctors to help us with our problems or needs.

Valerie Peterson

great, skilled, providers.

Nancy Hawke

Darlene Friedman

Philip Coon


M James

Buyer beware! The front desk staff told me they accepted my insurance and charged me a copay. I then find out that they did NOT accept my insurance and I in turn got slammed with a huge bill. Do not rely on anything they say because they only have a wealth of MISINFORMATION. The administrators were absolutely useless in addressesing the issue as well. Unfortunately this is typical of the healthcare available in Rapid City. Overall a very greedy organization. Avoid


Shannon Thomas

Great service

Cecelia Haas

I appreciate the care and attention I received while at BH Ortho.

Greg Erlandson

I am extremely impressed with and grateful to Dr. Mortimer and his staff for the excellent care I received.

Kimberly Valen

Victoria And Justin

Very good once you get an app but Dr giseffi's assistant is awful at returning calls

Brian Littleton

Dean Taylor

after waiting an hour in the exam room for the Dr to see me for a follow up about having possible surgery i decided to just leave. During my time in the exam room i could hear the support staff complain about other patients and staff members, i realized by the their reaction as i stepped out that they forgot that i was in there and quickly told me the Dr. should only be 10 more mins and that i shouldn't leave yet. i excused myself to the check out where i was made to wait again. The person at checkout was apparently confused as to why i wanted to leave if i hadn't seen the Dr. and said that if i rescheduled they would have to treat this like a no-show on my part. had to take another 15 min to explain it was their Dr. that didn't show up and i would need my copay refunded. No one from the Black Hills Orthopedic and Spine or Dr. Dykstra staff have made contact as to what happened to make them miss my appointment or to even offer an apology. I get that sometimes Dr's run late but for the company as a whole not to acknowledge a patient/customer had an issue and try and make things right says a lot about the kind of business they run.

Doris Ware

Noah Padro

I arrived over an hour and a half before my appointment was scheduled with a broken hand, and was out with a cast in half an hour. Personable staff, very short wait time, it was greatly appreciated!

Judy McGrath

Chandler Nelson

My son had his leg in a full cast. The nursing staff was very polite and professional. The Doctor was also very professional. The reception area was clean and the four times we were there the waiting line was very short.

Denise Tischer

After seeing the spine surgeon and following his protocol, I was told 2 weeks prior to my scheduled surgery that my BCBS (a MAJOR national carrier) denied the surgical technique/instrumentation as "investigational". He offers no other option for spinal fusion which equals in my mind, "Go elsewhere...I'm not interested in doing your surgery ". I went elsewhere and am glad I did. The Rehab Doctors and BH Orthopedics are very up front in letting you know they are all in this together..$$$$$. Very sad for Rapid City residents who would prefer utilizing services here.

Larry Stearns

The surgery and followup was first rate. When it was determined that surgery was needed the scheduling and pre-surgery checkup, joint replacement class and pre-surgery x-rays were scheduled rapidly and efficiently. Great experience.

M Kampfe

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Black Hills Orthopedic & Spine Center en South Dakota
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