Reviews of Providence Health-Northeast (Hospital)

Edward Jones

If I could give it zero stars I would. They had me wait for 2 hours not to see the doctor but the physician assistant which is very rude. They have a thing called fast track where they know nothing. Please go to a real hospital downtown like Baptist or Richland

Cameron Howell

One of the worst hospitals in Columbia.... you gotta be dying literally to maybe get some speedy help from them

Sabrina Gamble

This place by far has always provided me and my children awesome service when in need of emergency care. Yesterday morning, I came into the hospital very ill..The nurses, doctor's, and support personnel were completely pleasant empathize with me. After completing all the necessary tests and determined the problem, I was taken into surgery immediately. We have been going to this hospital for Emergency care the last 5 years to my family...Never been disappointed...

Lola

This was one of the most impressive emergency room staff that I have observed. This is stating a lot as I have lived in multiple states and large metros. The staff was efficient and triaged my husband immediately to back. They took me back to room as soon as I signed him in. Throughout the bad situation for my husband, the doctor was incredible in explaining in detail everything he was doing including engaging colleagues and research. The nursing and other staff were gentle and caring. This was noticeable not only for my husband but what I saw for other 1/2 dozen to dozen rooms busy whole time. I am thankful that the Lord provided a hospital with such great and caring staff.

Kristy Brown

Busy busy busy

Sharima McLaurin

I'm unsure of what everyone else is talking about, but my experience was awesome. Came twice within 3 days due to abdominal pain. The nurses and the doctors took such good care of me and were so compassionate, I couldn't have asked for a better experience. They were swift to get me into a room both times and did everything they could to determine what's going on with me. I love this hospital!

Samuel Cohen

Most nurses lack compassion and lack the ability to communicate effectively with one another. I was left in excruciating pain all night after surgery because the nurses and staff chose to carry on personal conversations in stead of helping their patients. I asked to see their supervisor and not only did he not help at all either, but he was extremely rude and would lie to my face to try and make me sound stupid when he was unaware that I'm educated in the field of medicine.

Kim R

I am here right now with my teenage son who came in for chest pain...We came in at 10:15 and it is now 4:00 .....They said the lab is backed up...It is flu season and the hospital is overcrowded but waiting for almost 6 hours is past ridiculous...I have been here before but this is definitely my last time here....

Gissel Rodriguez

Wonderful staff . Very fast and excellent service.

Ashanti Friels

Previously I was impressed with the care and service at Providence. But just had a bad experience in the ER with what appeared to be a male nurse or desk attendant. My mother was kept over night in the ER because they didn't have any beds to admit her in the main hospital. I went to the desk to inquire about the status of her transport and the man was very rude and said in a harsh tone " I can't talk to you right now" So, even though I was taken aback by his response considering we were in a professional setting, I didn't say anything and instead stood at the desk and waiting for someone else to come that could maybe provide me assistance. The man then turned around again in an even harsher tone and belted out to me " Don't stand there in busy you are bothering me" I still remained calm and told him that I understood he was busy but I wanted to wait on someone else that could help me. He then replied with in a loud manner, " Somebody just died and we are trying to bring him back I can't be bothered, move and stand somewhere else!!" Wow! So I left the desk. I totally understand a crisis was going on and I get that he appeared stressed, but this is an ER and that happens everyday. They should train their staff to be able to work under pressure, it is an ER and not an uncommon place for those kinds of things to happen. I could understand if this was happening at your local grocery store. A whole different environmen!!. He should have been able to handle the situation, remain calm and be professional with any person that came to the desk. Isn't that what quality training for ER work teaches you? Very inappropriate, rude and not acceptable. I did end up talking to the respiratory therapist who was able to nicely provide me with an update. Providence should work on hiring quality staff and training them to insure that they have better bed side manners. And cleanliness should be assessed as well, but that's another story.

kartellfam424

Slack as ever they left me in the room for 3hr without anyone checking on me until I said something this is bs

Sharon Bostick

Waited over an hour and still didnt see a doctor. I was in so much pain, I went to another hospital and was out in less than 45 minutes.

Nakiasha White

I came to er for my son and i waited in the waiting for 4 hours and 30 minutes. This is ridiculous. I would recommend it.

Kila M

Horrible!!!

Jay Otterbacher

I went to this ER early last Wednesday with chest pain. Other people were waiting, I offered my Health Insurance information to the girl at the window and she said "don't worry about that now come back here" In a manner of minutes they had stabilized me, diagnosed my heart attack and had an ambulance team in the room. I was transported to the Cath Lab at Providence Hospital and am very pleased to be writing this from my home today. 6 to 8 people tended to me in the short time I was there, they were 100% professional and caring to me and my wife. Their confidence and skill helped calm us down during a very bad morning. There is nothing more I could have asked. NOTE: If you have chest pain call 911 they will take you directly to the Hospital equipped for what you need. Don't drive here, I was dumb, but lucky thanks to the great folks here.

Teddy B

The worst. Came here to be treated just to be sent home when they thought I didn't have insurance. Ended of up proving I did and u send me home when I can barely walk. That place needs to close.

Brittney Vereen

Accompanied a family member here. Staff are unprofessional and not an ounce of compassion exists. Closest hospital to my home and yet I'd travel elsewhere for a 5 hour wait if it meant better care. As a nurse, my expectations were far greater than the care exhibited. I feel like fastbtrack is a rush out of the door that could compromise patient safety and quality.

simplytru miller

My last visit was horrible and that tyler doctor was harsh and took his time..I sat in that room and cried until he finally came to see about my condition

Shell Morgan

This was the worst experience yesterday at that place. The whole left side of my face was swollen, my eye almost shut, and in pain. I waited in the waiting room for 3 hrs, to only go in the back, and the so called nurse asked if i dyed my hair, i said no so she says well with yall hair it cause an allergic reaction( I'm black and she's white. Then she goes on to say well when we put perms in our hair, it gets curly, but makes yall straight, I'm like wth??? All along I'm trying to tell her i think it's my sinues.Then she says but then again it might be glaucoma, but your vision is fine so we might have to numb your eyeball to see, but we're backed up, so you'll be back here a while, here's the remote, so you can watch tv.The final straw was when i hear her and some other people talking, trying to figure out who the food belonged to, they're back there eating!!! I walked the hell out of there and went to Doctor's Care, on Two Notch Rd, where i was seen with the best care, and very friendly staff, and needless to say, it was a sinus infection!! I went to that er cause i thought it was a good place, i was so wrong. Instead i got a tutorial on black and white people hair like I'm at a beauty salon!!!!! Complete let down, thanks Doctor's Care!!!

Rowena Rhead

Great place to work, volunteer, and shadow for college credit! Everyone values the team and it is a very safe work environment! This company is a rising star!

Asia Patrick

Worst hospital i ever been to. Man im glad im not dying because they havent helped. I been here since 12 and its 430. I would rather die than to come back here. I got a needle in my arm sitting in the waiting area. This is a hot mess. And they didnt notice the obvious, my sugar is low now. Just not a carrying hospital. Thats a shame. I am about to take this needle out myself and leave this place because this is just super disrespectful. I dont know if they just not taking me serious so they just ignoring the fact that im weak throwing up or anything or im just being to nice

Keyona Nelson

I arrived in pain, they expeditiously took care of me, ruled out any life threatening illness, and I left feeling better. I couldn't ask for better treatment.

Deana-marie Crocker

On Thursday 2/2/17, in immense pain,exhausted due to dislocation of my elbow. I felt bedraggled, and I'm sure I looked it too. The staff and doctor (T.J.) were so kind,caring,and thoughtful. He even took the time to explain what was wrong with my bones,and what he would do to help me heal. They were so gentle and considerate of my pain, and took such great care of me. I can't express enough, my gratitude and appreciation. Thank you to everyone!

Sandra Hudson

I had back surgery May 21st at Providence North East and it was the worse experience I have ever had at any medical facility. My surgery was delayed over 5 hrs because the surgery before ran over. This is no ones fault, it happens however I was treated as if it was my fault. I was in pre-op from about 11:45 until after 5 and if course I had not had anything to eat or drink after midnight and I was in awful pain. At one point my husband had to find another nurse to take me to the bathroom because we could not find mine. I was told later by the CEO that she was getting ready for the next day. I wish she had been more concerned about that day instead of the next day. I also was told I would get something in my IV before going to the OR for nausea and to relax me but i didnt get anything I was told later by the CEO and the OR manager that sometimes they don't do that if you are in your last sixties which I am not i quess they discriminate against age. I could go on but i think you see why I am so upset. I will never return

Margaret Nutz

Kudos to Ms. Elyse!! Ms. Elyse is the real deal with nurse skills! She displayed approprite bedside manners, sense of humor, and professionalism with not only her patient but their family. Ms. Elyse is a gem! Thank you again Ms. Elyse, you were a blessing to Mr. John! Any patient who has her in your care is in wonderful hands!!

tammy brewer

I had to take my daughter to the ER at Providence NE today, and I was very impressed. We are a military family and have gone to hospitals all over the world, and never got the service that we got here. She was taken back within 15 minutes and the PA and the nurse were both awesome! Thumbs up to Wilbur and Elizabeth!!! You two are GREAT and the entire staff today was great! We actually lefts d had to go back due to an allergic reaction that my daughter had to some medication, and again Elizabeth and Wilbur were both great!!

Trice Korn

5 hours later, my paralyzed mother is still waiting and now wet! I asked over 45 min ago for her to be changed..... still waiting! Staff stands at desk laughing and talking and we’ve been here 5 hours! This is the worse hospital ever. They deserve no stars.

Shamprie30

Third time here and it will be my last. They never act with hast, everyone is in relax mode. No matter if you're in severe pain you could possibly die in the waiting room and they'll still process you as if you only feel asleep. Go to the Providence hospital off of Forest drive, they are way quicker. You'll be in and out of there.

David Black

I am writing this review to commend an employee who made the effort and took the time to assist me in my medical situation. I had a scheduled appointment for a CT Scan that I had registered and paid for days in advance. I arrived at the facility at the time and location where instructed. It was at this point things seemed to breakdown. I want to commend Mrs Kim Smith, Providence NE Hospital, check-in / registration desk. After waiting unnecessarily for over (45) minutes, Mrs Smith checked into the matter and I got the testing done within (5) minutes of her intervention. The test took maybe (2) minutes to complete after waiting (50) minutes. She also explained where the confusion occurred and where the mistakes where made by the medical staff(s) involved. It was because of her actions that saved the day. I would recommend Mrs Smith for a job very well done and her to train others in customer assistance and service. However, in good consciousness, I would not recommend this medical facility based on the overall performance of the others involved in this process.

Vicky Ceccarelli

Rude staff that treat you like garbage. It's nasty in here and no one cares if you are in servere pain. The nurses in the emergency room are rude and are incompetent. They don't know anything and when you ask him a question they look at you like youre wasting their time. The hospital is nasty and no staff at night. Stay away from this hospital please. And they are racist. Rude and nasty

Nesha Hall

Been here for 4hrs already not called to the back at all wish i could give zero stars worst place ever!!!!

Juan Chavarría

I've been here waiting for about 2 hours. In pain, and haven't been seen.

Brianna Branch

They are nice and all but I've already been here over 3 hours and still haven't been seen

Bridget Jackson

Worst experience ever to sum it all up was put in a room for an hour no one ever came to check on me. Went their to get checked to see if I had a blood clot. Left ito of the room to see what was going on they didn't even know I was in a room.. Something about the tracking system anyways the Dr claim he just came in and the first shift had left no records or anything of me even being there on top of that he said he would be there went back to the room. Waited for like fifteen minutes no one still came.i left went home came back went back to the same room and no one even knew.. But on top of that there was a young lady I saw that was there the same time I was come to find out she was their for the exact same reason as I and her last name was the exact same.. Anyways they had ito records mixed up and was trying to perform all these different test on me I was like what the.. Anyways I pray to the Lord i never ever have to go back there terrible terrible terrible service.. one of the young ladys that was there was so rude and nasty..I called my Dr the next day so I could checked iou correctly. They tried to get my records they were told I didn't come to ER..I was like wow

Donny Hammond

Want to commend Nurse Artherine Stanton for her fast yet thurow handling of my wife getting her pain meds and blood work when we brought her in with kidney stones. Also her overall empathy.

Lee Finefrock

I have a blood clot in my lungs and a possible heart attack and they kicked me out of my room and sent me to wait in the waiting room and they didn't even do anything with my room until i said somthing. If i could rate this place a zero i would. Disrespectful and dont even care

Sabrina Bernard

This was one of the worst hospitals I ever visited. This facility is very filthy,trashcans were overflowing with trash along with dirty floors. Hospital staff stood around and goofed off at front desk laughing and talking very loudly as if they were having a tea party. I wouldnt bring my pet here to be seen.

Sheree S

Worse Er

Jen Danielson

After they determined my mom had blood clots, they made her wait a total of 11 hours in the ER. The nurses were SO disrespectful. They would rather sit around a laugh and make jokes to each other than to actually do their jobs. The ER rooom was the most disgusting thing I've ever seen. I will be uploading photos on the page of what the ER room we were in looked like. 100% wouldn't ever suggest this place for my worst enemy, little own a loved one. If you're looking for immediate medical attention in the ER, do NOT go to this hospital.

Barbara Haines

Triage here is fast but useless the Ed isn't proving to be any better my first time bring my teen here and already regretting it

Ane Ane

I am currently here, the doctor was okay. The nurses have no sort of emotion whatsoever, seem to not care. They are engage in conversation with each other, loudly, might I add but dont speak to me to make me feel more comfortable. WOULD NOT RECOMMEND if looking for decent service.

Nell Nelll

I am not from around here. I ended up at this ER when I was 27 weeks pregnant, and I wasnt aware of the fact that they did not deliver babies, but my daughter was delivered there in the ER on August 31. I’m grateful for all of the nurses and the doctor who helped delivered my extremely premature baby . Only bad thing I have to say is I stayed in the waiting area for a good 7 minutes in labor, so obviously the receptionists never read the paper I filled out to see that I was pregnant, but thank you thank you thank you to all the kind nurses that night and the doctor for safely delivering my baby.

Truthful Reviews

The er department keeps writing rx for things that are on and have been on backorder and refuses to rewrite the rx. Avoid at all cost if you want to get your meds without a hassle 10 drug store couldn’t fill it. 10. Then staff is rude and nasty like you asked for the rx to be written that way. Stay away.

Lee M

The worst hospital visit I’ve ever experienced. A 3k balance bill for what?? The billing dept even notates a higher amount than what was agreed upon between the patient and billing rep. I will travel across town to Lexington before I ever take my kids or myself here again

Garcia Bagley

This is the absolute worst. . I mean WORST "Emergency" room I've EVER been to. Every time there is an emergency I hope who ever is involved don't pick this God forsaken hospital. My own experience is a 4 hour wait then when you're called a 3 hour wait followedby a 600+ hospital bill. In my case I tore all the muscle tendens in my ankle. I was in excruciating pain. The brainless lazy doctor comes in touches my ankle and says it's just a sprain. Them lazy gossiping bastards wouldn't even offer to wrap my foot up. Or give me a crutch to walk on.. I couldn't even walk. And it is the same everytime I'm forced to come to this place. If you have a injury that's serious. . DO NOT COME TO PROVIDENCE NORTHEAST HOSPITAL.

william watkins

Overpriced ripoff

Omar Heard

You're better off going to a free clinic or momma friend with the home remedies. Horrible bedside manners, dirty facilities and unbelievably slow. Check in at 830... common cold was the diagnosis, the doc said he prescribe some cough medicine... It's 1pm. We are still waiting on the cough medicine....

Elliott Pace

Been in emergency room for nine hours. They are very slow. You ask them something and they say they'll be right back and you don't see them again. Same problem that we had when we were here a couple months ago. Don't ever seen to be in a hurry.

Inspiration Gemini

The front desk was friendly not sure how to take the visit. Let's just say this visit was 15 minutes and I was out the door. Hope they know what they doing because not one person touched me they just look at me

Delilah Coakley

Would recommend only if was the last hospital on earth!. Staff is very unprofessional, talk to each other like they are in a club or bar. Was having a miscarriage and I was first asked by the nurse what did I do to make it happen. What?! I was in pain but even more appalled by her question. Had to have a D &C doctor didn't even come to the waiting area to let my husband know how the surgery went! This was in October of 2007 hadn't been back since! God willing NEVER will. It is now 2019 and from the recent reviews they still are terrible ! DHEC or JACHO please close this place down or make them accountable people health and well being are at stake.

Matthew Felio

All about money, not people.

Amber Williams

I really don’t get the negative reviews because when I went in, my experience (although I was incredibly sick) with the doctors and staff here was incredible! I went in on an ER visit and ended up staying in ICU for 4 days. From the time I went in till the time I left, I was treated with the utmost respect and kindness. Yeah, I did have to wait a bit to be seen but that’s to be expected at an ER. The nurses both male and female were all very caring and diligent and so pleasant to deal with. I was extremely sick and they took such good care of me and not once did I ever receive any type of attitude. The nurses were simply out of this world amazing, so much so I even hugged the nurse before I left.

Jenn Merchant

They took great care of hubby who had chest pain. Diagnosed with pleurisy after a thorough work up.

Mya Lee

The experience with my mom was horrible. My mom was in this hospital for 14 hours, they didn’t feed her , didn’t check up on her, didn’t check her blood pressure (which was high when we had to ask them to check it ) , didn’t give her any pillows until we asked. They weren’t following up on her surgery times . We had to ask them to move her to the right hospital which was the main providence hospital downtown . They caught attitudes when we had to tell them to do their own job ..

Summer Degraffenreid

I took my son there tonight because he hurt his elbow . We waited for 30 mins . Two people came in after us , one of them with a hurt arm , and the other with a hurt ankle , well they got called back before my three year old that was in pain ! He was crying . But yet they called the grown adults back before my three year that was in pain and when my husband asked them if they went in order by who came first , she told him no we go in order from what you write down. I would have understood if it was somebody severally hurt , but two adults with hurt arm and hurt ankle and my son had a hurt elbow .. She told him don’t worry he will be seen . So we left and went to the children’s hospital and was in a room within 30 mins .. I’ll never go back to this place ever again. They don’t care about anything.

lori cook

Nursing staff would rather chat in the halls about patients than actually helping them. I believe they are pocketing the pain pills while allowing patients to suffer.

Ryan Anderson

They will get the job done but the nurses enjoy pointing out that you are not a doctor and have no right to take care of an illness on your own. If you don't mind being belittled while you are here it's the place for you.

Michael Stalls

Best staff on first shift.... When I ever need a hospital I want to come here !

Jay Palmer

Best doctor every staff was excellent

B Hop

Need new staff they have the rudest staff in all hospitals i been to and they neglect thier patients, and they talk about patients and when you state your concerns they dont care for the patients then too. Only great thing is its quick tp get in the back. Please hire people that follows the hospital policy. Im stating my concerns to the epo. I have video of how rude staff talk to patients and if epo does nothing im sending to wltx wis news and fox. Slack staff

Tese Willingham

Northeast sucks I went last night temp105. And was sent back to the lobby face full of tears body full of hurt.The old one is ok but the Baptist is were u get the most care..

LaShae Outen

The nurse my mother had blew her vein while trying to get blood out of a iv that had already had fluids pushed threw. Not only that but he also was yanking at the iv plus being rough while sticking her again to get more blood

Paul Beverly

For ER pass them by and continue to Palmetto Richland. My wife almost lost her hand because they did not treat it properly.

Camira Murray

This hospital is horrible. I went to the emergency room and they are horrible everytime I come. I had a nurse that really wasn't nice and talks about patients. I seen a doctor once and never seen a doctor again. I had a nurse come and do a few things. The nurse or doctor didn't even tell me my results after a xray and scan was done on me for my chest. On top on that the doctor came in once to have me breathe in and breath out. After scans were done a discharge nurse came in. On top of wasting my time NONE of my prescriptions was sent to my pharmacy.

Larrissa Dewees

This is by far the worst hospital I've been to. First I wait in the ER for 3 hours with a broken thumb And now that I'm trying to get copies of the X-rays the ladies who kept transferring me got attitudes because I have to keep calling back because some one in medical records keeps answering and hanging up. This is ridiculous

Jason Nussbaum

Absolutely the rudest and most ucompassionate interaction I've ever had from an ER staff. When your heart is beating out of control at rest and your BP is through the roof for no reason, that doesn't call for a "sit in the lobby we can't see you yet" response. Absolutely a joke .

Tiffany Taylor

IT WAS THE WORSE EXPERIENCE EVER! I CAME IN WITH KIDNEY STONES I WAS IN PAIN THEY TOOK FOREVER TO SEE ME THEY DIDNT EVEN HARDLY SPEAK CHECK ON ME OR ANYTHING. THEY PROCESSED ME AS IF I WASNT IN PAIN OR EVEN THERE THEY COMPLETLY FORGOT ABOUT ME AS I WAS LAYING IN A ROOM ALONE NO ONE EVEN CAME TO CHECK ON ME OR ANYTHING I ENDED UP PASSING MY STONE WITH NO HELP TO ANYONE THEY DIDNT CARE AND WATCHED ME WALK OUT AND THEY SAID NOTHING TO ME. I WILL NOT PAY ANYTHING BECAUSE I DIDNT GET ANY HELP AND I GOT THERE AT 3:51AM ON 12/16 AND LEFT AT 7AM ON 12/16 AND NOTHING GOT DONE NOTHING TO HELP THE PAIN WHILE I WAITED THE NURSE WAS JUST TALK THEY STOOD THERE I HAD TO GET OUT OF THE BED AND CALL FOR HELP CAUSE I SAT THERE IN PAIN SO LONG! I AM LIVID ABOUT THIS EXPERIENCE IT MADE MY SITUATION OF PAIN SO MUCH WORSE! I WILL NEVER GO TO THIS HOSPITAL AGAIN!

Imani

Worst ER service in NE Columbia. I was in pain and nothing was done, the staff was incompetent and didn't know how to take a blood sample from a vein. They tried to give me saline and called medicine when I could clearly see it was saline. I ended up being left in a room for 2 hours with no care. Do not go to this ER room

Erika Mcknight

Fast,friendly and caring. Excellent service when my husband had bad dude effects from his chemo.

Keiosha Edwards

Worst experience ive ever had a hospital i wouldve been better going to richland where they leave you the hallway.. Dont get me wrong they are fast but lack in everything else.. They give no introduction when they walk in the room b4 examinating me the doctor say well you need to lose weight then take the time to see whats wrong with me... Dr.S life was rude and so was the nurses thay sit at the desk with the doctors thats my LAST time going there