Reviews of Providence Portland Medical Center Emergency Room (Hospital)

Mike Caputo

After having a horrific, near-death experience at Providence Milwaukie, my wife was transferred here for emergency surgery. Dr. Denali Luengo was like a hero among mortals. She and her staff were efficient, kind, professional, and urgent. Her attentiveness and swift action have left me eternally grateful. If you have an emergency of any kind, be sure to go here and NOT Providence Milwaukie.

Lotus

I called a nurse about a problem I was having. She told me straight up that it was serious and if worsened, to go to the ER immediately. Well, it worsened, I ended up sitting in the waiting room for almost 4 hours, I started dry heaving and at the end of it I was seeing stars with a headache up there with severe migraines and had completely lost the ability to walk by myself because of swelling. They took me in, saw a nurse practitioner, she was rather dismissive and said that she'd ask her nurse if there's anything she hasn't thought of, I guess that was code for "get out" because in came the nurse, gave me some tylenol and released me. Now I'm at home and in unbearable pain that's worse than last night. I can't even take care of my dog properly. I'm actually just starting to think this person in particular was feeling sadistic.

Goble Acct

Had just flown into Portland at 11pm on a Friday night for my son's wedding later in the week. Had been having lots of chest pains. This was by far the best ER visit I've ever had. The staff and medical staff/Dr/nurses couldn't have been more compassionate and thorough. All went extremely efficiently and I was in and out with in a few hrs (including a x-ray lab work and ct scan). I couldn't have been happier with my care while I'm the ER. Thanks to all involved.

Victoria Emanuela

My dear friend and business partner was violently ill for many hours because the evening prior we had gone out for dinner and drinks with friends. My friend got a very stressful phone call and barely ate her dinner, but had a few drinks on an empty stomach with all of us. This flared up her gastritis and in the early morning she fell incredibly ill. When we arrived at the front desk, there was a woman working who checked us in. She was rude and inappropriate, which was especially uncalled for given it wasn’t busy at all. She, out loud, at the check in booth, when we explained the situation, said “so you went on a binger” as a statement. It felt like she was treating my friend like an alcholic, when my friend could barley speak, or fend for herself until I repeated again what had happened. When my friend had to throw up, she couldn’t have been less compassionate. She just treated her like she was some alcoholic, got her a bag, and pointed her to the bathroom with an unkind voice as if she was annoyed that my friend had to throw up. My friend also has complex PTSD and I’m a counselor who specializes in trauma. Let me tell you something, your staff needs to be trained in Trauma-Informed Care and discretion because it’s the future and this isn’t going to be tolerated much longer. Trauma-informed care is people-informed care, so please get with it. After checking in, I didn’t feel safe, and felt like we had to fend for ourselves in order not to be futher shamed. Thankfully, the nurses were incredibly kind, tender, and understood that a few drinks on an empty stomach (plus stress) can cause a flare for anyone with GI issues, which my friend has. I was honestly appalled and I hope you consider trauma-informed training for your check-in staff or in general because making people feel safe, seen and heard was clearly not a priority. Shame does not belong in a hospital and I’d give one star if our nurses we’re so sweet, but to say the least, we’ll never be coming back.

Logan

Spent 3 hours in emergency room only to spend 2 minutes with the doctor who all he did was completely dismiss my inability to breath autonomically as a panic attack

J.R. McLain

Fantastic care and amazing nurses!

Sherry LaLone

They just plain do not care, maybe they just don't care about my health problems. I can't even get medication so i can function again..

Henry Reed

The wait time in the ER is horrible even if you have a potentially dangerous problem but the nurses were nice and the doctor actually seemed to care and spent time talking to me.

Melicia Mollet

I've never been treated so bad in my life. They don't help me feel better then kick me out at 3 am and know I don't have a way home.

Jesse Whiteman

Claiming to be a not for profit they are clearly all about the money, and not about helping people. Do not go to the ER here, you will get a massive bill and a rude batch of snobs on the phone unwilling to assist. They are criminals, not Catholics, although an argument could be made there. Crooks in the name of the lord. Eff em.

Latoya Walker

They take too long and they tell you that you are next for fast track and it still takes them forever to even get you in the back. Truly irritating

Loyce Puckett

ER staffs were efficient and caring. The care I received was prompt and thorough.

Rob Fox

The neuro providers and nurses here once literally saved my life, but on a recent visit to the ER after falling on my paralyzed side and fracturing my finger, a rather snooty “patient navigator ” by the name of (I think) Victoria came through to essentially tell me that I should’ve gone to an urgent care instead

Sherrie Ashcraft

I just got off the phone with a surgical nurse, Trish, who was so much fun to talk with as we went through all the information for my surgical procedure tomorrow. She was so friendly and funny and we had a great time together. I have never been disappointed with the staff in the Providence system.

Felicia Call

I came here bc my doctor thinks there's something wrong with my appendix. I waited for an hour and a half and people who had been there before me still weren't seen. I just ended up leaving bc I'd rather just be uncomfortable and in pain at home bc it's not like I'm getting treated here. If I end up feeling like I'm literally going to die I'll come back and maybe be seen (not counting on it lol).

JL Olson

Horrid experience in this hospital. Doctor was comically dismissive. Literally didn’t even touch me. Told me I was Sick without running ANY tests, and sent me home with a 1500$ medical bill. What a joke.

amanda rowe

This is the worst hospital I have ever been to. My grandpa was there twice for 2 different surgery's and both times they treated him terrible. The first time he had stents put in a valve to his heart and theg were not nice to him and mostly ignored him until he was released and then they released him without notifying any of our family or me which was his ride back home and left him outside by himself until I got there. The next time he was rushed there for kidney problems and both kidneys died because of the stents they put in. While he was there this time the nurses were rude to him and he wasn't healing well. He had enough of it and called us to come home. When I went there to get him there were 2 nurses telling him that he couldn't leave. I told them I am his granddaughter and his ride and that we are leaving because he believes that he would be better at home. After telling the nurses this they would help us or give us any prescriptions he needed or anything. After we got him home my uncle called to talk to the dr about exactly what happened there and the nurse on the phone was really rude and hung up on him. I would never go there again, and now my grandpa is afraid to go to another hospital to get his heart looked at because of them and he has to be on dialysis for the rest of his life.

sydney hill

If you are thinking of going to this hospital for mental health related issues, don't. I know Portland has very limited places you can go to, basically all of Oregon does, but this was just such a bummer from start to finish. $1,900 to sit in a room alone with 100% literally no help. I have severe depression, anxiety, and bpd2 and was feeling very unstable and unsafe so I went to the ER at Providence because it seemed like the best bet for a safe night. I was shown to the back room very quickly, but after that it was all downhill. I sat in the room for awhile and had a few people pop in to tell me they were short staffed and I would be seen soon. The doctor finally came in, asked what meds I was on and if I had tried to harm myself, etc.but when I told him he didn't actually care and you could tell. He was nice enough, except answering your phone in the middle of asking me questions about my mental health probably isn't the best bedside manner. I know mental health isn't his field, but he truly brought nothing to the table besides telling me about an outpatient program and that I wasn't going to hurt myself (he also made me feel like I was just having a bad day, and all of this was because of that...right). He then told me that a social worker would be there shortly, cut to an hour or so later when he pops back in and tells me that the person just went home and wouldn't be there until maybe 5-8 am so I could just spend the night. At first I said okay, like an idiot, but 10 minutes later I realized it had been almost 4 hours and not a single thing had been done and I wanted to leave. I called him back and told him I wasn't paying for a night in the hospital when I could just get this information online. He said I could, but it would be good to talk to someone, I agree it would have if that happened 4 hours ago, but it had not. I had to wait another 15 minutes for them to bring me my clothes, got dressed as fast as possible, and hightailed it out of there. After insurance my bill to sit in an empty room with absolutely no help from anyone on that staff is $1,900. Yes, I never should have gone to an ER, but sometimes you feel like your options are limited. I would suggest to everyone to not make the same mistake I did, because I truly feel cheated and it sucks to know that even doctors don't give a single care about your mental health, they just care about trying to keep you there for as long as they can. Side Note: It did not help that there was a patient who came in after me who got seen by a doctor within 20 minutes of being there while I had been sitting there for an hour and a half with zero help.

David Meadows

My wife had a furniture staple protruding through her finger with extreme pain and blood. Visited this emergency room since it was closest to our house. The courteous intake staff including Danielle and Steve along with Nurse Practitioner Jennifer began working on the wound within 21 minutes with excellent care. Everyone was great from the first person at check-in all the way through to billing.

Jordan Barteaux

Place is going to hell, currently fiancée is in the lobby waiting been here 2+ hrs!! She’s pregnant and was told by her doctor to come into er. Highly recommended going somewhere else! If I could give 0 stars I would.

Bear Bear

I came here the first week of March after an appointment at Lutheran Community Services where my psychiatrist ignored my complaints about a medication that was affecting me so extremely that I didn't want to take it anymore (my suicidal thoughts increased when I started this certain med). He, for lack of better words, gave up on me. So, I just head outside, close my eyes, and try to kill myself by walking head on into traffic. Instead of it happening, I end up at the Providence E.R. I can easily say that I still wish I would've just off'd myself instead of coming here. Out of all the staff in the E.R department, I can say that maybe two of the nurses, and the security officer treated me like I was human. Yeah, I was hysterical because I was one inch from ending it and didn't, for some reason. But here's the thing: All I wanted was to not take the medication they offered, because I had been prescribed it in the past and knew I had bad side effects toward it. Multiple times I was told by different nurses "The doctor says you take this or nothing at all." Word for word. Multiple times, from multiple staff. They would say that, turn on their toes and walk out. So they let me panic for hours until they brought a group of people in to try to hold me down and inject this medication in me that I refused because of negative side effects. I try to tell the nurse with the the needle why I didn't want the medication, and she just rolled her eyes at me and turned her head away in disgust. That's when I realized that they didn't see me as a human being. I said right then and there pointing to my fiancee that if they stick me with that and something happens, he's my witness. They moved real quick to find me the doctor, who then just kind of raised his voice at me because I don't know what medication helps with what I was going through. I say Benadryl just to get them all out of my face, because at this point I was done with getting "help". And of course they told my fiancee to leave and didn't even allow me to say goodbye. All night long I was treated with disrespect. They played with my emotions, laughed at me, and separated me and my family. They lied to my family about my status and condition and spoke to them in an uncaring tone. I wanted to be transferred and was laughed at, I stood up to relax a little while watching TV and they turned it off on me, stating that I was breaking a rule. They looked straight past me. This was akin to how I was treated by an abuse when I was a child, it was too much for me because of my PTSD. I have to say that once I was transferred upstairs it was a completely different atmosphere. The social workers and staff up there were the ones who really bent over backwards to help me. They listened, truly. I will always be thankful for them and haven't one negative thing to say about them. They are the ones you need to talk to. Sadly, that didn't change the extreme mistrust I had developed, and I kind of just got out as quick as possible because I feared for my safety and being cut off from my family again. I'm college educated. I'm employed. I have friends and family and I love animals and I do art. What I'm saying, is that I'm a functioning human. I had a moment where I was down though, and they kicked me. I had received a letter after my complaints a week or two later, it said they looked into the matter and how the care I was given was appropriate. In other words, nothing was done. Cool beans. I've given up on therapy now. I haven't sought out help since going there, and I don't intend to seek out help if things should ever get as bad as it did a few weeks ago. I don't trust doctors or hospitals anymore, and will never seek out help for my mental health again. This not a place you go to receive mental health help. If you have no choice but here, make sure you have an advocate, social worker, family member, anyone who knows you or is actually qualified with mental health matters looking out for you everyday you're there. Take names of everyone you meet. I'm sorry I ever tried to get help here.

M Chicoine

Excellent care and prompt. No complaints at all. They saved my life and the nurses are super special. Thank you.