My little brother in law, who comes from a Mexican family had a major back surgery here. We went to visit him, and right from the beginning, it was a nightmare trying to find out where he was. We had a room number, we had a name, and the reception desk still have us trouble. We finally found out what floor he was on and went to his room. Every now and then he got up and had to get sick in a bag they gave us. Which was fine because we calmed him down and understood what we needed to do. Someone came in to change his iv and didn't even know what kind of surgery that he had. She began to lift his bed, and we advised against it because he had major back surgery. He then started to get sick again and she did not know what to do. We pressed the button to call a nurse, and the desk we're all the rns and nurses were was literally right outside the door and no one came to our aid. I then asked them in a very caring manner for help and they all looked at me like I was crazy. One of the girls came in the room, looked at him getting sick in a bag, and walked right out without saying a word.
My brother in law is a very young child, and autistic. We did all we could, but the staff ignored us asking nicely for help, or what to do.
I am very disappointed in the staff and the way my brother in law and his family were treated there.
I do not want to say it was because they are a Mexican family, but it seemed that was a reason they were not being treated well.
For how much his family is paying for their stay, I would have expected them to be treated fairly, and for the staff to know what's going on and come to our aid when needed.