Reviews of Mercy Health - St. Elizabeth Boardman Hospital (Hospital)

Deborah Farelli

I will never ever use this facility again! My son was seen for a football injury. The doctor took an x-ray to check for a ligament tear. My husband questioned why an x-ray since they show bones. The doctor stated that they would be able to see a ligament injury. We followed up with our doctor and he ordered an MRI. It showed a ligament tear. Bad service is one thing, but bad medicine is another.

PES

Like any hospital, this one has issues as the next! They expanded their emergency services, to deal with non critical illnesses. The rooms in the hospital are private, and that in itself, is a great asset! All in all, they do a great job in caring for the sick. The hospital is always clean, and the staff is generally kind & compassionate.

Jessica Lenzi

I went to the ER today- and the staff was amazing! It was so efficient and they worked very hard to keep me updated and comfortable. Dr Urbanky, a new nurse, TJ & the girl who performed some image work were all amazing. Even the lady who did my intake was empathetic and efficient. I was very thankful for all of the staff and definitely give them all 5 stars

Morgan Porada

Left in the hallway like a piece of garbage for four hours before I finally left- in excruciating pain and without any answers. I would literally rather take medical advice from a homeless guy on Glenwood before I would come back to this place.

Samantha Bell

I have had nothing but problems since I've been here. Waited in the waiting room for 4 hours. Keep getting told one thing but nothing yet to happen and the staff is so unfriendly.

swagg point

Its a shame that there are only 2 hospitals in the area and they both suck. All of the staff is rude and non informative. Never listened to what i said then accused me of saying things i never said. Will not be going back. I will travel extra mile to different county for care from now on.

Jessica Gongaware

Although it may get busy and waiting is never what anyone wants to do when they are sick it was great care and they know what they are doing.

Michael Robertshaw

I can't review every aspect of the hospital, but this is the place to go if you are delivering a baby. The staff is very nice, rooms were clean, everyone in scrubs was very informative.

MARGARET CARSON

FOR THE LOVE OF GOD, PLEASE HIRE MORE PEOPLE. IT'S RIDICULOUS THE SITUATIONS YOUR PUTTING FAMILY MEMBERS IN FOR NOT HAVE EMPLOYEES.. INSURANCES AND PREMIUMS OUT OF POCKET ARE EXTREMELY HIGH AND HOSPITAL IS FULL. THAT MORE EMPLOYEES SHOULD BE ON FLOOR. IF NOT GET THE SALARIED EMPLOYEES OUT OF THERE OFFICE AND HELP. WE PAY FOR SERVICES NOT FOR FAMILY MEMBERS TO DO 24/7 CARE WHILE IN THE HOSPITAL. WE ARE THERE FOR THE PATIENT NOT TO DO THE HOSPITAL'S RESPONSIBILITIES..YOUR MEDICATING PATIENTS SO YOU DON'T HIRE. SOMETHING IS TERRIBLY WRONG WITH THIS.. THE NURSES ARE RUNNING AROUND AND CAN'T FOCUS OR EVEN HAVE THE TIME TO TALK TO FAMILY ABOUT WHAT IS WRONG OR GOING ON WITH PATIENT. THEY ARE IN AND OUT OF THE ROOM.. THEY SAID YOUR HIRING BED SITTERS? I GOT ON YOUR SITE NOTHING IS POSTED? YOUR USING CAMERAS THAT SOMEONE IS MONITORING ALONG WITH 8 OTHER ROOMS.. EXTREMELY DISAPPOINTED IN MERCY HEALTH -ST ELIZABETH THESE LAST 6 MONTHS. 1-10 RATING I GIVE YOU A 1..

ALYSSA GUERRIERI

Aweful. Tried to do a vaginal exam in the hallway. Sat for over 2 and a half hours in the waiting room. People had iv hanging out of their arms in the waiting room said they have been the like that for over 4 hours. Trash.

E Sams

The surgery area was wonderful. The staff was so friendly to my son who was having surgery. Also the waiting area clean with free coffee and mints. Also, they have a volunteer going around offering drinks and cookies which other hospitals I have been too don’t do this service. Kudos to the customer service.

Tell Me Your Story

I am Permently Disabled and I go to Mercy Health in Boardman. I Love them girls in Scheduling to the Imaging Dept. I myself have never had nothing but Wonderful treatment. There under staffed and yes, ER isn't pleasant at all, but know your gonna wait, be your own Advocate, check papers, ask questions, and mostly bring something to keep you occupied, if in bad Pain, you keep telling the nurse, it's them who get everything done. I have been lucky with Doctors, I mostly LOVED them All. Just remember, there's always someone so much worse off than you. God Bless & Merry Christmas.

Zach Balestra

Staff is very friendly and helpful wait times are a bit up here though

Christine Schultz

I was pregnant with twins and they both died while I was admitted as a patient here. I had to deliver them. My nurse (wish I could remember her name) in labor and delivery was amazing. She was the best nurse we could’ve asked for, especially under such unfortunate circumstances. Dr. Baird delivered them and she was incredible also! Thank you both for your awesome bed side manor and support!

Audrey Cook

Anyone who is self pay without insurance please read. Yes this hospital offers discounts but the prices are sky high for procedures of a health screening nature. Even diagnostic tests are ridiculously priced. No wonder they posted a Hugh profit in their last fiscal report. Here is an example. As a self pay patient I was quoted $10,960.00 for a colonoscopy with endoscopy. After non insured discount they still wanted me to pay half ($3,300) in full of the remaining $6500 balance before I could even register for the procedures. In contrast, Southwoods surgical hospital quoted for the same procedures, same doctor only $925. Where do you think I went for my tests. Southwoods staff and medical personnel were fantastic! Another example. My teen son split his eyebrow open skating requiring 3 stitches. Unfortunately the ER was the only facility open. They charged a whopping $1314 for 3 stitches. After discounts we ended up paying $662. If we can avoid Mercy Health in the future we surely will without a doubt.

David Beavers

This is one of 2 hospitals available in the area, and I have to say, the service and staff are fair at best but most likely poor. The hospital is overwhelmed and understaffed, with wait times to be seen in the ER up in the couple of hours range most days. Staff seems unconcerned with patients admitting to the ER, barely giving them a glance as they check in. The admitting area is open, with a line of chairs right next to it, where other patients can sit, raising serious concerns with privacy and HIPPA violations. Overall, this is a modern healthcare facility in terms of looks, but it is not equipped to handle the population which it serves.

Nancy Wood

If you have to go to a hospital, this is the best.

Veronica Salreno

I have to say we are very happy with St. Elizabeth Boardman and the whole care team from the 6th floor for Daddy. They have all made this life transition much, and I hesitate to say easier in this situation, but it still rings true. They’ve been nothing but kind and compassionate. Thank you from all of us. The Richard Lowe family.

Ryan Teets

This is the worst hospital I have ever been to.

S M

Worst ER ever! The doctors don't know what they're doing, and the nurses will yell at you for no good reason at all. They can't even get a vein when drawing blood and will keep poking you leaving bruises all over. Then if you disagree they'll throw a cop in your room. Please don't waste your time, or possibly end up being injured even more. Go immediately downtown!

Carl Phillips

Every time I had to go here, the service was good, as far as medical centers go. I am glad to have a facility like this close by.

Rokaa

Sat there with a fractured ankle with no pain meds for an hr and a half. They don't care at all about paitents. Update: it's been two hrs now still haven't seen anyone

tracy

I had a surgery there. I remember looking at blood on the ceiling of the surgery room!! I sat in the Preop area for 3 hours, a totally racially charged environment. I was embarrassed as a white female. No wonder there are no black nurses in that department. St Elizabeth should try to be more culturally sensitive

Alexis Barnett

My 3 year old had to be there by 6 a.m. for surgery we ended up waiting so long to check in that the doctor called and asked where we were... when she called I was in the waiting room waiting to check in for his surgery and they lady told me that I had the wrong one and sat there and ignorantly chatted with the other lady working very unprofessional, very rude

Jake Kilroy

My wife and I delivered our baby here via c-section and the entire process from start to end was fantastic. The staff went above and beyond to make us comfortable and ensured that everything went smoothly. When you spend 5 days in the hospital, you get to know some of the staff and they begin to feel like family. Even staff working in the cafeteria asked about the baby each day and wanted to see pictures. Great experience and highly recommend for delivering babies.

Tracy Gibbs-Moore

Split second emergency surgery and my doctor and nurses are the best ,thanks for all the care and concern when i was healing !!!!

Cindy Mae

STOP sending every pregnant woman to this hospital if you are not going to have it properly staffed and enough rooms to accommodate those who come in! There are more then 10 pregnant women in this area who can have an emergency at any moment that will be sent into L&D!! I dont care how "nice" it looks, the staff in that area are so rude it was unbelievable! Why work in a department if you are going to talk trash about the women giving birth or had just gave birth.

Shawn Gilbert

Impossible to receive a call back from administration. Administration is terrible. Nursing staff is great.

Zane Pappas

Spent four hours yesterday in emergency with my wife. The intake person made numerous errors on medications my wife was taking. The nurse caused a bit of pain in trying to find a vein in my wife's arm. To top it all off, the ER doctor did not sign his name to the prescription he ordered, so the pharmacy will not fill it.

Rocky Defrank

Awesome

Rebecca James

Everything that is written is true. DIRTY. The nurses not all, but enough are ill trained and totally ignorant.

Taoufik Rayan

I went to that hospital to many times and I loved it good customer service , very clean place A+++++++++

Ashley O'Rangers

Went here for prenatal blood work yesterday took 3 people just to draw blood from me and they blew my vein I couldn’t even bend my arm my arm is horribly bruised. Worst experience ever!!

M Morelli

Its filthy here. As I sit here I'm staring at a used band aid someone placed on the hand sanitizer wall mount. And the hand sanitizer wall mounted dispenser is filthy. Patient chair I'm sitting is filthy. And I watched the staff in charge of cleaning these rooms pull down a sheet of paper of the chair and walk out without wiping any part of the chairs off!! No wonder why this is the staff infection capital of the Youngstown area. Feel free to look at my pictures I posted here on Google.

Rachael Macry

Staff was great. Had my baby there and they were amazing.

Shawn Larosa

This hospital need physical help before somebody gets hurt and they don’t know how to treat people with kindness and respect

Garrett Morgan

Wow! Very fast and efficient! I was in and out in a jiffy!

ShyZombie

I'd give 3 or 4 stars for this hospital. I've had nice people there help me but sometimes the wait can be brutal. I'm hoping to give birth here as well because I know the staff is nice and I won't have to worry about that so much.

Valeries Toys

My mother and daughter were seen here and they did a terrific job. Thank you

romaine whippo

last saturday morning, my husband took me to E.R. for chest pain, I was seen immediately, was told I was having a heart attack and that I would be transported downtown very quickly to the cath lab. Within minutes I suffered a cardiac arrest and when I came back around Dr told me I had been shocked twice. They got me transported and to the cath lab and stent inserted. Will give review of downtown on their site (they were great). This ER staff LITERALLY saved my life. Staff was wonderful - doctors, nurses, EKG techs, lab techs and anyone else involved in my care that morning. My husband says that he was treated very well and a staff member never left him during my cardiac arrest. They offered to call other family members for him because he was too shook up. Overall - I owe my life to the docs, nurses, and other involved staff that cared for me that morning.

Jenny Cole

Nice /New....But extremely slow, AND usually just send u home. My father had a mini stroke, THEY'RE Prognosis said it was arthritis. Took him DOWNTOWN ~ immeaditly admitted in stroke unit and treadted. Super sweet staff, home next day. Looks aren't EVERYTHING Be well

Anna Price

They sent me home right back into the arms of my abuser. Good job!

Cassie Garwood

My grandma went here for about a week. The staff was friendly and the service was good. My only complaint is the RNs don't spend much time with their patients and we had good and bad nurses. I am an RN myself at a skilled facility and I understand being short staffed but we had to go in daily all day to be sure she got taken care of properly.

Logan Robb

Awful service. They don’t care how much pain you’re in they will still make you wait 3 hours before anything even gets done

eric mcclish

This place has turned into a complete joke . Girlfriend went in not feeling good , test showed a uti with a infection into the kidneys . They preceded to give her medicine that she had a reaction too. Instead of keeping her there to observe they said there was nothing they can do and sent her home . She was so .miserable all night long because of reaction she had. The nurse that was giving ekg talked on her cell phone the whole time she was in the room . She left the hospital worse than she went in .

Freda Kaiser

Had surgery... Everyone was great!! My hospital of choice now and drove a hour to get there!!!!

Joe Bannon

Staffed by human garbage.

Susan Backherms

Why do they not have a portable MRI machine had to put my whole body in to do my left arm I was very uncomfortable the whole time I had to lay a certain way and pain in my arm was awful told the tech 3 times all he said is if I cant do it I would have to come back also the woman at the welcome desk could not find anyone to take me out in a wheel car to my car I simply dont valet my car and usually no problem but I was dizzy and needed the help she was rude and un professional

Dee Dee Carpenter

What an amazing hospital! Had a medical procedure at surgical department yesterday. The entire surgical staff ( from registering to post-op) was highly professional and extremely friendly. Facility is more like visiting a 5 star spa resort then a hospital with modern decor and exceptional cleanliness! I would trust and recommend St. Elizabeth Boardman Hospital to all my family and friends.

Mark Hartman

my aunt was in this hospital for weeks. IC for a couple of weeks then transferred to another floor. this hospital should be closed. very under staffed, if you push the call button you would be lucky if someone came in after 30 minutes. aunt had to use the rest room and needed help to get to it, after 30 minutes someone came in to see what she wanted. after she asked for help, nurse said next time to just mess the bed if someone does not come. they have no problem charging you 5 star rates at this place and delivering only 1 star service. this is what happens when accountants run hospitals instead of people who care about the people. the staff cannot help it if the management under staffs for more money in there pockets. should outlaw accounts in charge of any hospitals. patients should always come first. read who runs mercy health care. hospitals should never be listed as an investment stock

jessica p

Paid our $1200 bill down to $391 n they quit sending a bill but sent us to collections within the month that we didn't get a bill. Somebody wasn't doing their job n our credit suffer!?

Jenna Renner

Well our emergency room experience was fine. But when admitted our service has been horrible. We have waited over 10 hours to see a doctor. When he came in his consult was very brief. The facility is clean. But wait time is horrible.

Princess Milloness

Stay home and get to St Joseph

GOD OVER MONEY

Nice place. Employees are friendly & smiling for the most part. Cafeteria food is actually pretty darn good....

Marilyn T

I try to stay away from the ER at this hospital because of past bad experiences but I was very dizzy and I thought what could go wrong. Well, I needed something called an Epley manuever and they send in a young intern. I asked him if he knew what he was doing and he said yes. It's such a simple movement it never occurred to me I would get hurt but I did. He pushed my back and neck to the far right to far over the table and held it down and my neck cracked all across the back of my neck and I told him so but he continued to hold my head down. I also had severe pain in my back. I told everyone I saw how much pain I was in but all they did was look at me. Next thing I knew the RN brought a wheelchair in and they released me. I even told this RN in the hallway by the exit doors how much pain I was in, but again no response. I found out I had a fractured spine in my neck and back and now waiting on surgery. None of this should have ever happened to me. I say if you can stay away from this horrible ER if you can. They don't oversee these interns and if you go to get the report, it says nothing about my pain or the interns name. When I went to get an attorney, I'm told I have no proof. My life is altered forever and I can only pray these spine surgeries come out ok. If I could give this ER a minus 0 I would.

Roger Chamberlain

Nothing like waiting for over half an hour while you have chest pains. Whatever retard runs this place should be culled for the benefit of humanity.

Pam B

I recently went there to er with flu. I just want to say everyone was so nice and very attentive and helpful. I mean everyone from the front door, the nurse, registration, the respiratory guy, the pa. That means a lot when you aren't feeling good and you are treated so well.

Valinda Johnston

I had my brother here today for outpatient surgery. The admitting girls were very nice, the nurses that took care of my brother were very nice, both preoperative and postoperative . The wait for surgery wasn't too long. The hospital and restroom were clean. Was very pleased.

Stacy Han

Helped with my stomach

Lock step gone

Awful hospital..Pretty much the entire staff is rude-doesn't care..You can ring the buzzer for your nurse if your in pain, but theyll just ignore you..I'd rate -5 if that was a choice

James Tabor

Knowledgeable, helpful and experienced staff. This hospital has saved my life during 2 separate heart attack insidents.

April Wolfe

Let's put it this way! This place need help before someone truly gets hurt! They suck! I went in for severe sinus infection and had a CAT scan done. A few days later my family doctor calls and was concerned how I was and what had happened because they got a report from this hospital that I had a C7 fracture of my neck

Lori Ambrose

******NEGATIVE ZERO FOR CLEANLINESS ***** Apparently someone missed the “clean hands are safe hands “memo”. We’ve been here for two days! The smaller can is located in the entryway,the other as soon as you walk in the hospital!! Not only are they EMPTY and have been since my husband was admitted !They are also absolutely FILTY DIRTY!! Pictures to follow

Susan Mccarthy

It was aweful. Went in complaining of throat and chest and infected finger. They never looked at my throat, not once. Although I asked several times. Lanced my finger... was unsuccessful at draining it, then left it unwrapped! Just walked out, then they came in and told me my bloodwork came back good.. my blood tubes were still laying on the counter.. they never took it! So she apologized and took them. Then... they were testing me for a UTI and I asked why? I said my throat is bleeding and no ones even looked at it .... no reason was given. Then, upon discharge, went over my current meds one which is ibuprofen subscribed to me. Was told to continue to take my meds among the scripts they gave me. Well, go to pick them up at my pharmacy and thank goodness she is observant, because she informed me that my ibuprofen cannot be takin in combination with one of the scripts. No one knows what their doing. They talk about their personal problems way too much. I know all about their tax withholdings !! Because they were sitting on the computer looking at their paystubs complaining while I was sitting in their radiology room waiting for my X-ray. This hospital use to be amazing. Not long ago. I trusted them so much and they were always wonderful. And the last 2 times I’ve been there... I understand why everyone complains now: I tried to keep an open mind.. but it is absolutely terrible care. And I pray that if I ever truly have an emergency, that the nearest hospital isn’t this one. Just super disappointed. I didn’t leave there feeling like I got answers, proper care, or like I went to an actual emergency room. So so bad. Shame on them . If this is their standard of care, they really should just shut down.

Amy Nguyen

The worst hospital I’ve ever experienced. Go to the Youngstown location otherwise you’re gonna be leaving upset with a piece of paper with information that you told them what was wrong with you and no result. This hospital’s only good for popping out a kid.

omnom1022 .

I've had excellent experiences when it came to the Labor and Delivery/Mother and Baby unit. They were always so professional, clean, friendly, and helpful. I've had both my children there and plan to deliver there again if I have any more. However my experiences in the ER have not always been the same. The wait times are almost always ridiculously long, and I've had times where I was either not taken seriously or not diagnosed correctly. It's a great hospital but needs some work.

C C

RN Carla Thornton was amazing. She showed great empathy and kindness throughout our 9 hours there. She was polite, professional and had a great attitude. Also Dr Farley was friendly and provided great service. Thank you for all you did for us.

Deborah Green

My mom fell and ended up in the ER. As we waited, I was looking around the room. The gurney she was laying on had dust balls on the base of the bed. It hadn't been cleaned in a long time. How can that not be done in a hospital?! St. E's needs to get its cleaning staff better trained!

Joshua Boyle

It's a great hospital but it's not like you have options.

Veronica Hamilton

The reviews for this hospital were terrible, so I almost went to a hospital that is further away. I am so glad I decided to take a chance with this location because it was one of the best medical experiences I have had. I arrived at 9:30 and left at 12:30. I was taken back quickly. Every single person that provided care was kind, thorough and polite. I had a CT scan, ultrasound and X-ray taken before the doctor provided me with a diagnosis. My nurse did a great job making me comfortable and taking my blood. I have never had a better experience. Thank you St. Elizabeth’s/Mercy health.

darla white

We go here to have blood tests once a month or so, convenient and everyone is always pleasant

Jboy productionz

Sister was in a bad accident and rushed to emergency. We waited in waiting room for hours, then I went to desk to see if I could get some info and clerk litterally rolled her eyes and said she had no idea. Then some phscopath cop yelled at us to leave the desk area. So we went back to the waiting area where the walls were litterally stained and trash was everywhere and waited another 2 hours. Then we seen a phone in the hall and called another desk and finally got a doctor to keep the family informed.

Andy Alan

Nurses are great but doctors have very poor bedside manner and administrators forget it's a community hospital and admit too high acuity instead of transferring downtown.

Chad Williams

Wife in hospital for very bad pericarditis a week ago., which usually takes 3 months to heal. She can't even get a refill of a pain med

Justin Wilson

If 0 stars was possible I would give it. No children in labor in delivery overnight so if you go into labor and have no one to pick your kids up they tell you we would force someone to come dont know exactly what that means. Policymakers need a wake up call anyone who wants to file a discriminatory lawsuit should follow.

Angela agnone

Worse service ever. Took my child there. Asked me where I script low and behold they never called it in. They are useless.....

Amanda Joy Bachinger

I will never go back to this hospital. Staff is completely unknowlegable, and communication is absolutely terrible. Went in for a foreign object in my joint and all they were worried about was my "pregnancy" (I'm not pregant, and told them this). Told me to go to my family doc for the foreign object on Monday, but continued to push me to take a pregnancy test!! After refusing their ridiculous request, I go home to find acne medications listed on my paperwork when I was given an antibiotic, as well as numbers for my vitals that they didn't even check during my visit! I am absolutely disgusted by the care I received and the terrible communication here! Oh, and to top it off, they called my medication in under the wrong name!!! I never imagined a hospital could be this awful!

Ohio glitter Twister

Went to this hospital because of lower back pain and bleeding 2 days after I got a positive pregnancy test. I have not been in to see my OBGYN and was worried. I sat here for 5 hrs, they inserted an IV and just left it taped to my arm and did not use it one time, The Ultrasound tech did not even tell me that there was a heart beat and turned the screen away so I couldn't see the ultrasound, they never gave me any test results back, They told me bleeding would be normal if I had a UTI but never even told me if I had one, Tried giving me a prenatal vitamin on an empty stomach which has always made me very sick, Came in and took the IV out and told me I was "overdue" for a tetnus shot and sent me home with a vitamin, not mentioning anything about the baby or any lab results! When I asked how far along I was they told me they did not know. When I asked for a first Ultrasound picture since this was my first one they told me there was nothing to see, the baby looks like a blob right now. This hospital is very careless about patients and I would not recommend this place to anyone! Go to North side or St. Elizabeths. I also asked about my test results and they said they have no information and to check online in 2 days.

Michele Huston

Serious problems with this ER.

Sacelia Ser

The worst

Lisa Larreau

To begin with I brought my son to er for a infection in his foot on Monday at 3:30 we sat in there for 6 hours in waiting room then he got put in a hallway n finally admitted at 8:30. Now Wednesday n they just decided to take him for surgery at noon, so he can't eat anything, now surgery not till 6 pm!! No food 24 hours so I'm asking the nurse why, the rn named MARY LYNN on the 5th floor acts like a b*tch and talks down to people no bedside manner and no compassion, doesn't she understand that no one wants to be in this place. And be starving and thirsty!!! She was very disrespectful of my families feelings. You should require your nurses and doctors to take a class in compassion, we will not come back to this hospital. Downtown st Elizabeth's is a much nicer hospital.

Jessica Rayle

Very disappointed in the amount of profanity used by the staff in the emergency room... very unprofessional...

summertimes xxx

I had to go here last year because of my kidney infection and I was very sick. I couldnt even lift my head I was so weak and this very rude lady comes into my room talking about my bill...lady I'm very sick can this wait? Can you mail it which they did anyway...i wasn't happy then I was stressed out while I was very sick.