Reviews of Encompass Health Rehabilitation Hospital of Albuquerque (Hospital)

Bruce McIntosh

I spent a couple of weeks here October 2016 after brain surgery at UNM. It was quite good with good food and nursing services. The rehab projects were somewhat limited and they have refused to provide drug information after release.

Karen Page

My husband went to Lovelace after his previous hospital stay. The food there was so bad he refused to go back. So this time he is at HealthSouth, and the food is soooo much better. Therapists are great at both places.

Jose Gonzalez

My wife accepted your services upon hospital release last month and recieved a nurse that was not only disatisfied with the amount of medications my wife was taking but wanted me to manage them entirely. She also strongly recommended marriage counselling and gave us a contact number. Her job was to draw blood and change the dressing on a pick line. I did not mind but my wife did and they started a bad report. My wife was cancelled this morning and notified by your supervisor. I returned the call and spoke with Mille that stated she and the Mary Ann would be here one last time this afternoon to draw blood and change the pick dressing. Mondays is the day this patient needed the nurse for this, not any other time. I called your office again and spoke with Marjorie with negative results and left a message with Sylvia the administrator that never bothered to return my call.Today is monday and instead of coming here for the service, or sending another nurse, they went to the primary care doctor and CYA themselves on this. It is not that the patient was cancelled from service. IT IS THE ATTACK WAY IT WAS DONE! I feel that it was because of bad voicemail that the patient left the nurse. So the patient has a bad attitude and no supervisor bothered to call her and ask why! Still ill, isn't she? Now the pharmacists is going to have to use last weeks lab results for required TPN this week because no blood draw. I took her to Tri-Core myself late this afternoon but they did not have the doctors orders, orders were with you, so no blood there either. Your supervisor stated that this decision was made last tuesday, yet nobody informed us. RECOMMENDATION: Inform the patient promptly of no service so that other medical arrangements can be made by the patient or loved ones, not days later until the day of service promised. Do not say a service will be done if it is not going to be as people depend on them. Lastly, should be first- Do No Harm! Thank you and goodbye.

Gene Kay

The nurse manager was downright stubborn when requesting a private room for myself so I could get much needed rest and get my strength back for physical and Occupational Therapies. The fellow next to me was up at all hours of the night caughing and going to the bathroom, however, after much protest from the doctors there, my brother and me, we finally succeeded in getting a private room but not before I contracted a mild case of Pneumonia. Never again will I go there.

Bobby Orozco

I am so grateful to all the staff for helping me get on my feet and walking again! After having surgery removal of my L2 vertebrae and disk I was sent to Health South Albuquerque. Can't say enough good things about this place, inpatient and out patient services!

Rhonda Gallegos

We had placed my mother there after her discharge from the hospital, and it was the worst thing we could have done! The nursing staff was wonderful, as was the physical therapy team, but trying to work with the doctors was a nightmare! We couldn't get any information from them. All was VERY secretive, or they just didn't have the interest in taking care of our mother. We didn't receive help until the final days she was there. I would NOT RECOMMEND this facility.

lori romero

This place is awful. Would not recommend, the nursing staff is lazy and don't know what they're doing and when you call for help they take forever or don't come at all. They don't even give you your scheduled meds when they're supposed to. Avoid this place, you'd be better off somewhere else.

Connie McConnell

My dad stayed there for a few weeks after he had a stroke. Although, I think they were a little understaffed, the staff were very caring and worked very hard to take care of my dad. The food was good. They worked hard at my Dad's rehab to try to get him better. Unfortunately, due to insurance (Medicare) cutting us off, we had to move him. I would definitely recommend this facility.