Reviews of Newton-Wellesley Hospital (Hospital)

Kathy Mehler

At an out patient appointment today in the imaging dept. Gentleman at the desk is a gem! Courteous, interested in helping everyone. Asking if one thinks they're waiting too long. Constantly on the move & loving his job! I love it! Thank you!

Monica Bourgette

In pain and angry. I had major surgery and on day 2 when the anesthesia and nerve block wear off, guess what you get for pain? Tylenol and Toradol. don't bother writhing in pain, they don't care They are so proud of their ERAS program, they totally forget the patient. Today I am one week post op and over the weekend I called the on call, they were supposed to at least call in the Toradol for me and forgot, after I asked a friend to get it for me. one saving grace was the pre op suite and nurses and especially my anesthesiologist . other than that, score is ZERO stars

Ana Campos

Understaffed? Spent 3 hours on the waiting room in pain, just to learn that there wasn't an orthopedic specialist on site. No one came to check on me. Total disregard to the human beings waiting there.

Kswizzy

Literally told me to shut up and be with quiet because other patients were in here.

FABRICIO AVENDANO

(Translated by Google) A little slow attention, dealing with an emergency ...

Cy Limpa-Amara

Do not go here. Their staff will charge you for tests you don’t ask for. I am a 32 year old male that got charged for a PSA test I explicitly asked not to have done. If you go here be prepared to file complaints and disputes with your health insurance.

Joyce Cole

I had a knee replacement a little more than a year ago and am only writing this review now because I just found where to write it... My experience was nothing but A-1 all the way. I was happily surprised to learn that all knee replacement patients (and probably others for similar procedures) are private rooms, which I think might be to prevent infection. Works for me, let me tell you. Nurses and medical staff are so very attentive to every need. My doctor was just fantastic and the preparation suggested by the hospital (internet films on the process) was so helpful. The follow-up PT, OT and exercises led to a speedy recovery and I now am free of pain, can move my knee freely and have no after-effects. My scar is a faint vertical line over my knee cap, which I gladly show to anyone. Absolutely the perfect place to go.

Sue R

Went to ER for abdominal pain, because it was close, I ended up staying 6 nights. It was a good experience, and I felt well cared for by doctors, nurses and everyone I encountered. I will definitely choose Newton-Wellesley for future hospitalizations.

Greg DeBaggis

I was born here in 1953! My mother almost gave birth to me in the car ride from Franklin. I was actually born in the ER. We got the best treatment available, and I've always loved this place!

Bad Review

PLEASE AVOID THIS HOSPITAL AT ALL COST! Even if your hand is cut off, use the other hand to drive to another hospital. I was sent to the Newton Wellesley ER by an ambulance last month because I thought I had a life threatening condition. I slept on their bed for 2 hours, hooked up with regular heart monitor, received some saline through IV, and had a regular blood test, and then I recovered by myself without receiving any medications. Do you know how much did they charge me? $6674.00 $6674.00 for basically nothing. -------------------------------------------------------------------------------- I have a break down bill though my insurance company. It includes a $641 dollars for saline and probably some glucose solution, about $1 per second on average. The regular blood test costs $412.00. About $2000 for the doctors, who spent at most 20 minutes in total on my case. Thus I suppose they're making $6000 per hour, or more than 1 million per year. I think I should submit my application to a medical school right here right now. For renting their room for 2 hours, the cost is $3602, or $43224 per day. I can rent a ballroom in Mandarin Oriental in Boston with that money. -------------------------------------------------------------------------------- I always thought hospitals are all wonderful people who helps the weak. Instead, the Newton-Wellesley Hospital bullies and robs people at their most helpless moment. Every time I think about how this hospital takes advantage of their patients in emergency, I just can't help feeling sad and depressed. My face was smiling while making jokes about the bill, my heart is bleeding actually. It was worse than the day I knew Santa Claus was not real: the hospital robs patients while they're too sick to resist.

Sharna Sattiraju

Brilliant staff in ER.

Kate Bruenner

Wonderful hospital with good doctors and nurses... just not enough of them working the ER... the last three times we came here for an emergency we waited over two hours (with our kids!!!). Probably best to go to children’s hospital or MGH where the wait time is better.

Mary Rich

Best cancer Center for chemo

Andrew Sparks

The nurses in the impatient wards are fantastic, and when I had to stay here for multiple days I have nothing but praise. The one place they really fall short for me is emergency where they must be terribly understaffed sometimes. It's pretty likely you will have a long wait for any treatment/pain management unless you are having a heart attack or similar.

yessika Plopsky

Make you pay for Emergancy parking. Treat you terrible. Worst hospital

kathleen krause

I have had nothing but excellent care at Newton Wellesley Hospital. The resources of all types, when you are dealing with cancer, are numerous and top notch. Thank you to the wonderful doctors, nurses and all the staff at NWH.

Jessica Fountain

So Disappointed & Deflated... LITERALLY!!! After having a successful gastric bypass surgery, where I lost 140 pounds, I had the typical cosmetics concerns that come with losing that much weight so quickly. I asked my Gastric Surgeon if he could recommend a Cosmetic Surgeon that he knew & trusted to help me with the next steps of my journey. He promptly gave me Dr. Davidson's office information to contact for a consult appointment. This is where everything goes sour... Procedure 1. Excess skin removed from lower abdomen. I am not SO concerned about the scar that goes from hip to hip & appears to have stopped in a very awkward spot ... BUT I am upset about the 3 inch "wings" I have on the sides of each hip. It looks like a 3 year old tried to wrap a Christmas gift using too much paper at each end, poorly folded the excess paper over and used a ton of tape to cover it up. I am NOT exaggerating... 3 inch wings on each hip that are clearly visible even with clothes on. Procedure 2. Breast Reduction & Breast Lift - VERY DISAPPOINTED!!! Before surgery I had a DD cup size and due to the weight lose they hang low, had loss shape & firmness. During the initial consult, I expressed my desire to reduce the cup size to a "small C cup" as well as lift the breast to attain a "Perky" appearance. Dr. Davidson stated he was confident he would be able to achieve the request as it was not an unreasonable request. HOWEVER, after surgery both of my breasts look like 2 half filled water balloons hanging down, bulbous at the bottom and narrow at the top. Procedure 3. Breast Implants. The right Implant is placed so high towards my shoulder, so far to the right & not centered at all. It was basically placed in my armpit. Because of this placement, my right breast is completely flat and shows no sign of an implant being present at all unless you look far to the right. The left Implant has settled so low it is midway to the bottom of the above mentioned "water balloon". I have no cleavage because neither implants are placed correctly and both of my breasts are flat. Of course I am able to feel the implants if manually move and push my breast up & down, but that's not what I paid almost $25,000 to accomplish. You are probably asking yourself why didn't I go back to Dr. Davidson to address these issues??? The issues described above are actually the results of a second attempt by Dr. Davidson to fix the poor results of the 1st surgery he had performed 1 month prior. I was obviously not charged by Dr. Davidson for the 2nd surgery. He agreed that the results of the 1st surgery were not optimum, he agreed to make things right and offered to perform the procedures again. BUT........ at my 1 month follow up appointment after the 2nd surgery, again I brought up the VERY VISIBLE & VERY OBVIOUS DEFECTS!!! Dr. Davidson advised me that he would try 1 more time to fix the problems, but it would be at MY EXPENSE!!! REALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Michael Faris

Newton Wellesley Hospital is ok if you want staff to tell you they wont go there.

HedgieChins

longest wait of my life! An absolute waste of my time but I guess that it is this hospital policy to take your insurance info have you lay in bed, no IV nothing just hand you the T.V remote and three movies later still waiting for urine test results then send you home. I was in the waiting area for 5 hours on top of another 7 hours after while they milked my medical insurance... go to another hospital where you life and pain actually matters!

Tak Szeto

ER wait is the worst. After triage, still waiting almost 3 hours to see anybody. No wonder Urgent Care facilities are getting all their business.

SB Fouhy

Having a severe asthma attack and I haven’t been seen in an hr+! This ER is pathetic!!!

jjmmd77

RUDE MATERNITY RECEPTIONIST . Not helpful. almost like she hated her job!!!!! bad reflection on this hospital ..Found out later she was rude to several people for the same delivery... would refer to the BRIGHAM OR MGH NEXT TIME!!!!!!!!!!

Tornami

IT TOOK US 2 AND HALF HOURS TO TAKE MY BLOOD PRESSEURE BECAUSE EVERYTHING WAS TAKING SO LONG

Pamela Heylin

I LOVE NEWTON WELLESLEY HOSPITAL! I delivered two daughters there while living in Norwood. I have a third on the way. I am now driving from Falmouth to Newton for appts. Falmouth Hospital does NOT allow VBAC's as do most hospitals on the cape and surrounding areas. I had a VBAC once and I WILL do it again. No hospital liability will make a decision for me how I will deliver my babies. Newton Wellesley is awesome and Wellesley Womens Care is the best. ALL the doctors are great! I'm driving and hour and a half each way for my right to choose VBAC.

Brian Macdonald

the emergency room here was slow and the employees there are more akin to a hotel concierge (if you want he best falafel place ask them) than someone who could answer your hospital questions. when told it would 'be only a few minutes' spirits rose. 2.5 hours later and still sitting.

mukesh mahimtura

Had a knee replacement everything was perfect, day staff very attentive and alert and professional. Night time staff is a nightmare, each time it took an hour to get cold pack or pain meds. I opted to check out a day earlier to avoid spending another night at the hospital.

lisenko mico

This is the worst hospital. Can't get anyone to answer the phone . Finally you get someone and they put you on hold right way for 30 min literally no kidding and she get back on the phone and she is like call back after 1:30 every one is on lunch !!!! So why the hell you answer the phone on the first place!!

Giovanny Mercado

I want to thank you guys for the help and taking good care of my nephew. I want to thank the nurse laura the modt because she is the most nicest and caring nurse i have ever seen or have met.. she is so nice and caring and she is the best nurse here i want to thank her alot

Jordan Smith

I was in the MRI Department with my wife, dealing with a woman named Cindy, whom was extremely rude to my wife. She was visibly upset during & after we left the hospital. I'm not sure if it's because she's mad at her looks or if that's just her personality (which shouldn't be in a hospital where ppl are already grieving & going thru hard times) .. she was unprofessional, rude, & seemed extremely bitter .. this woman needs to be spoken to, by upper management, because she treats patients with an awful attitude & it came to the point where my wife & I had to walk out - we won't be returning to Newton Wellesley Hospital - my wife was visibly upset, before we got there, nvm after how this woman treated her & that's why I don't have a problem saying that this woman is a hefty, miserable, & unprofessional employee .. she should think about her health, considering the career path she's chosen.

Donette Snyder

We were visiting from Florida and had to make an unexpected visit to the ER. We had a very positive experience. Amy in the ER was excellent as well as Jen and Liz in the PACU. The cardiology doctors did an excellent job. The care was top notch. Thank you, Newton-Wellesley ER Dept!

Delete info

My dad was rushed here in December of 2007 he had a heart attack. The Doctors and the nurses all said he would be fine, then he had a stroke and passed away! For months after my fathers death the Newton- Wellesley Hostpital kept sending me a bill for $275.00 They wanted money for letting my dad die! HOW DARE YOU?

Nicole Margaret

Only hospital I will go to Newton Wellesley is one of the best

K G

I took my mother to Newton Wellesly hospital ER this afternoon. After reception checking up (which is pretty quick, only took about 15 -20 min), the next steps are noting but long long waiting: took one hour to see a RN; then took another two hour just to fill a one page form! To the end, the doctor said to me: an 82 years old woman, who has to be on the wheelchair to move around, is not qualified to be considered as “disability”.

Andra Bennett

Emergency room / facilities quite dirty although I came in at a time when there was no rush. Very long unexplainable waits to be seen. Winchester H. seems better in both regards.

Kiara DeBarros

Waited in the ER for about 2 hours while my mother in-law had something wrong with her appendix. Then finally gotten a room and the nurses 1) couldn’t find her vein to put the IV in and 2) never put an IV in. Mind you my mother in-law is a 62 yrs old women. Should have went to Mount Auburn.

Gladys C. Amarilla

(Translated by Google) My granddaughter was born there and the attention of the medical team and nurses was great! Thank you !!! (Original) Mi nieta nació allí y la atención del equipo médico y enfermeras fue estupenda! Gracias !!!

Gayatri Pradhan

Have been to the pediatric ER multiple times and the staff have always been prompt, polite and very good at getting things done.

Peter Osterlund

Great ER experience. The place is immaculate. Staff is terrific. The hospital as a whole just seems very well run.

Laura Pease

I gave birth to both my boys here, had surgery and many other visits. Love this hospital, always treated with respect & always caring!

Andrew Peace

Place of choice! I always tell the ambulance drive to bring me here!

KerriAnne Cullins

I was in the pediatric ER not too long ago, when I told my on call doctor that I had an inflamed nerve on that particular arm. She heard what I said, but overlooked it and continued to put the IV in my bad arm. Throughout the whole time I was there my whole arm was numb.

Sylvana Fadel

I come to emergency room in severe pain couldn't move my shoulder my arm the pain was horrible I was waiting in emergency room for 3 hours in so much pain no one even ask me if I was ok or if I need anything at all I had very bad experience I will never come back here again ever that's was very bad no one cares about ur pain everybody so rude at front desk it's redicoulos still waiting I didn't even went inside the room yet why the call it emergency room if u in lot pain u have to wait 4 hours

Marcelle Kanan

Everything in this hospital takes FOREVER.

Jean Charles

Very nice staff

Zachary Herman

Went into the Emergency room at 8:45 on a Sunday night, and came out 3 hours later still with no information about my injury... I had x-rays and they said nothing in my wrist looked broken, however the next day I went to Children's Hospital, and within 2 hours, I was looked at with more x-rays and left with a cast and a broken wrist. Newton Wellesley gave wrong information and told me nothing was broken when something was broken. Poor service, and very dirty as well.

PJ M

My family and I are so thankful for the care my father was given by the doctors, nurses and patient care attendants who took care of my dad when he arrived in the ER and while while he was on floor 4 West and then the last 2 days of his life on floor 6 USEN. From the time he arrived in the ER until the last day of his life, I will be forever grateful for the care and compassion towards my dad and my family given by the staff. The 6 USEN staff of Annie, Andrew, Sue, Scott, Marilyne, Marilyn, Max, Savannah and Dr. Zacks took care of my family and dad in his last 48 hours of life. They brought in a portable bed for me to sleep on since I stayed with my dad overnight and complimentary trays of coffee and snacks. They made sure my dad was clean and comfortable. From the the time my dad arrived in the ER to his last day all that we came in contact with made a very difficult situation bearable. He died peacefully. Thanks again.

krishna vamsi

Good

Ron Schnaper

The facilities are nice and clean and the elevators worked.

Andrew Sweeney

Exceptional care on every level! Everyone I encountered was kind, courteous and respectful. Highly recommend.

Erika Kliem

They saved my life when I had a pulmonary embolism at end of pregnancy. First class care for over 50 years.

Melody McGlame

I’ve been a patient with Newton Wellesley since I was a child. I love every doctor I’ve seen. They’ve all been very knowledgeable and I’ve had no issues. I’ve had multiple surgeries and they’ve all been smooth.

sam stone

We came to visit my wife's grandmother on 2/17/19 in room 451 between 3 and 6 PM. The doctor, nurse and the nurse's assistant came in shortly after we arrived to relay some information about her diagnosis and condition. They gave her some needed medication and helped to order her some lunch. Thank you and good work. We had a very positive experience in this hospital and highly recommend it.

Marla T

Awesome nurses, MDs, entire staff: efficient, responsive, friendly, intelligent, compassionate. The food was even decent. It’s like the Ritz Carlton of hospitals. Choose it over others nearby. Extremely highly recommended.

Lourdes Soto

excellent medical care....doctors are knowledgeable and compassionate!

Nida Intarapanich

Newton-Wellesley Hospital and Partners Healthcare appear to suffer from a lack of morals as well a shameful degree of greed. I received multiple bills following a stay at Newton-Wellesley Hospital. At the time, there was a lot going on in my life and I just assumed they were billing me appropriately so I just paid what was requested. However, the bills just kept on coming, and I finally came to my senses and contacted my insurance company. They said that because Newton-Wellesley is in-network for me, they have a contract, and Newton-Wellesley/Partners Healthcare is absolutely *not* allowed to bill me for the difference between their desired payment amount and what their contract with the insurance company pays them. Furthermore, my insurance company representative was very firm when she told me that the hospital *knows* they are not allowed to do this. This means the hospital uses deliberately misleading language on the bills: the bills say "Your insurance has processed this claim and has determined that you are responsible for the balance. Prompt payment for your portion of services is appreciated." I assume this is meant to try to keep you from calling your insurance company to verify things. My insurance company representative said that the last part of the first sentence ("[your insurance] has determined that you are responsible for the balance") is absolutely false, and that I should never have a "portion of services" that I need to pay for. Shame on you, Newton-Wellesley and Partners Healthcare. If I hadn't received yet another bill out of nowhere almost 8 months after my hospitalization, it might not even have occurred to me to check with my insurance company because I simply assumed you were operating appropriately and ethically. I wonder how many other people you have tricked into paying you. I have told my family and friends and I will post this on every review site I can. I am beyond disappointed in how you operate.

Nathan Garing

Extremely rude staff. Extremely long wait times. Staff is too busy looking at their phones to do any work. If you want to die waiting to see a Dr go to newton Wellesley.

Patricia Petitpas

One of the biggest mistakes I ever made was taking my daughter to Newton Wellesley Hospital. We sat for 6 hours to see 3 people. The Dr was dismissive ( saw her for all of 5 minutes). The nutritionist advised a vegan to start eating meat , and the psychologist was mean, and cruel. The absolute lack of compassion was astounding. If you need to go to a hospital, go somewhere, anywhere else.Take the extra time and go to Boston. Iguarantee they are much more compassionate and empathetic there than at this place.

Kavita Batra

I had a procedure done under anesthesia by my doctor in Newton Wellesly hospital, there were serious complications, I had to return later in the day to the E.R. I was billed for over $2000. Their story-Yes, the hospital does take my insurance, but no, the e.r. doctors don't take my insurance. It is my responsibility to verify which e.r. doctors take my insurance before letting them into my room, or allowing them to examine me in the e.r.! YES! This is what the billing department told me! And again, this past spring-had an appointment with a specialist-they said they will accept my insurance, got billed again, and now they're saying that yes, while they do accept my insurance, they are not covered by it!!??? There is a difference....accepting insurance, and being covered by insurance means two different things to the physicians office. In conclusion-when you go to NWH, make sure, first- that they accept your insurance, second- that your doctor is covered by the same insurance that they accept, and third-that your responsibility is your co-pay and not the visit. It's splitting hairs I know, but in my case it's added to over 5k in bills.....and it's how the doctors are raking it in before the OBAMACARE takes affect.

NJ Scott

The emergency wait time is deceiving. Sure triage is quick and you'll be called to the back shortly after triage, but then the true wait begins. Expect 30 minutes before you see a doctor and then pray you get a doctor who will know what he's talking about. Another annoying thing was that because the hospital is a training hospital, medical students come in and ask the same questions and do the same examination. Hope for one of the caring nurses otherwise you will get a nurse who seems pissed that you are bothering her.

Linda Hill

I had a major surgery was not given pain meds. When I told the nurse I was being triggered (i'm trauma survivor ) she said "if u know then stop" What do they teach their nurses? Not a good place if you have had a bad experience with hospitals or doctors. When I tried to explain how I felt, I was told "it doesn't matter, we are not interested" Lots of hospitals, go elsewhere .

John Stocki

Judy partridge is amazing. Point blank

Evan Ng

Great hospital

Michael Scott

We have been there for the birth of our two children. We have received very good care from the staff there. The doctors are good, the nurses are wonderful. This hospital however, has the WORST billing department. We were fully insured and received bills from the hospital, and paid them promptly. The billing department keeps sending us bills; threatening collection. I sent them the CASHED CHECKS--- and they still send us bills. I don't know how people can be so incompetent-- especially in this day of electronic records.

Laila Renee

Excellent care - staff was highly professional. Greeted at the door of ER, quickly processed thru registration. Pleasant waiting area. When scope of problem was assessed they got me into a specialist right away.

Susan K

Weeks after Newton-Wellesley scheduled my orthopedic surgery and 1 day after their anesthesiologist called for the final pre-surgical medical history, all of a sudden they remembered they had stopped accepting my insurance last year and canceled the procedure. Aside from the organizational incompetence this suggests, as my insurance is specifically designed for elders of limited means, excluding such persons from surgical care is deeply offensive. Fortunately, their are many excellent hospitals in the area who do not subscribe to such exclusion and my surgery has been rescheduled at one of them

Gustavo Corado

I have 4 hours awaiting, I got a pain in my groin and all the time I going to ask they tellme I have to wait, that is awful

Victoria Anthony

If you have do it, great place for hip replacement! Good people, good food.

Bertha V

Last summer, I went to Newton Wellesley Hospital to checking after a motor vehicle accident. Upon my arrival, the front desk lady was flipping magazine, did not notice my presence until the officer called her- the triage nurse’ comments were sarcastic, even though she can clearly noticed blood dripping on my legs. The nurse assigned to my care, questioned my motives before giving care. Then, she suggested tetanus shots because of multiple lacerations on my leg. Then stepped out to consult with the physician. She came back with a seringe with a needle , she asked “ which arm?” ( she quickly grabbed my arm ,poked me before II could answer) while she poked me, she revealed it wasTDAP vaccine. When asked why, she vaguely replied and said “people neglected their vaccine” she also said it’s a public issue. When I insisted, she said that’s how the vaccine came. I have to admit the physicain assigned to my care was the person I trusted- he explained my condition professionally with care. The nurse did not bother giving a “ fact sheet “ after the shot, nor she gave me A visit summary and follow up instruction. I have been having terrible pain on the my arm the past 6 weeks, due to the shot- I called to follow up, the nurse , again was rude and not inviting.

Josh Londono

Ahh could be alot better!!

Thomas Risser

I am an MD with no prior experience at NWH. I underwent a hip replacement there in April 2016 by Dr. Bedair. The overall experience was superb in all regards -- from surgical outcome to nursing, PT, OT, admin, facilities -- truly world-class.

Paul Barstow

Took my 2yr old daughter to the emergency room for a substantial laceration to her hand. Before bringing her in we were able to stop the bleeding and wrap the wound properly with an emergency kit we had at home. Our daughter is very well behaved in public places and was excellent in the waiting room. This apparently was our problem. My wife and I watched countless other patients called in ahead of us, even those who checked in after us. After 3 hours of waiting we decided to leave. Lesson learned. I'm confident if she remained crying and I kept the original bloody wraps on her she would have been seen. I understand hospitals can get busy, however any respectable operation should notify clients/patients of a realistic wait time. I'm a father of 3 and therefore have enough emergency room knowledge to validate this experience.

LB

If I could give 0 stars like they give 0 **** I would....worst er on the planet. Go elsewhere unless , you're bored and want to spend 10 hours in the waiting room! However, the er staff is great!!! Once you get in there of course.

mlslaight

Great Response and care on the Emergency Room, Dr. Korinow and his team, I came in and they were fabulous- consistently checked in to let me know what they thought it was, explained why and the medicine behind it clearly, and then when they'd done all the elimination tests they communicated really well. a BIG thank you!

Shonii DiFrancesco

Very friendly and efficient. Lots of signs explaining where to go. Very busy. Many types of specialists & services available. Nice gift shop.

Jennifer Richtsmeier

Have always had an exceptional care and been treated by exceptional doctors here. Love the new renovations as well. My top hospital of choice.

Douglas Lee

This by far the worst hospital to go. I entered the ER 4 hours later. They tell me it's based on accute care. Understaffed. They fell off substantially as they were good years back. Run away from this place especially for any surgery. Including the ER which is run by clowns literally. The admin staff should all be fired asap.

Mary Ann Cummings

After many visits of getting subpar medical services and crass assumptions placed upon me by largely the physicians, I refuse to go to this hospital for anything. One doctor made the assumption that I was drug-seeking when I asked for a prescription for a “pain med”: “I’m not prescribing you a narcotic.” I can only assume it was because I’m poor.

Felicia Marrero

Horrible service. They are a partnership so of you have health insurance i.e Masshealth good luck getting proper care for you and your children. Very very unsympathetic!!!!

Kathleen Courtney

Kind, helpful and VERY Professional, I'd recommend this hospital any day!!

David Hay

I went to the Waltham campus Wednesday February 15th. 1st at registration the chair had arms and was so tight(I'm 6 foot 2, 20 pounds overweight, not wide at all) when I sat down my android phone belt holster snapped off. There's 20 bucks I really didn't need to spend right now. I'm 51 and came in for penicillin for a broken tooth. I've probably been to the hospital emergency room a dozen times for the same reason. Before doctors started treating everyone like potential junkies (what's wrong, doctors fall below lawyers for most hated profession and you just had to take back the top spot) I used to get percocet and pennicillian on the spot and a script for both, I don't mind not getting the percocet although a welcome addition to my first aid kit. I dont know why, but everywhere except Lahey Clinic, if I'm talking to a doctor as a rule of thumb, I find I have to repeat myself 1 time for every year of school past a bachelors degree. The customer service level nosedives after more than 4 years of college. So I said to the doctor 3 times and I counted. "I've been given pennicillian in the past and it works great, I dont want anything else" I go from level 10 pain to zero in about 20 minutes. Then doctor jill claire jacovitz tells me I'm getting clindamycin so my opinion doesn't count or she doesn't have the listening skills of an illegal alien speaking broken english. I'm sure this crap costs alot, while pennicillian is 13 bucks full price and I'm on masshealth at this time, so mass taxpayers are paying the difference in price between what works and what doesn't, 6 hours later I'm still in pain. On a scale of 1 to 10, I want to stab somebody in the face, hmm, we'll call that a 12. It amazes me that the Lahey Clinic management style hasn't crushed these throwbacks to the 1950s Soviet Union yet. My previous visit to the main hospital 3 months ago went quite well 5 stars

Brian M

Took my daughter to the ER for an appendicitis evaluation on her doctor's recommendation (after-hours). After 6 hours (5 hours of that was just waiting) the doctor came in and told us "everything looks fine", so we left. However, when we got home, the paperwork (which they only give you when you're walking out) said that they were unable to actually view the appendix during the ultrasound and can't rule out appendicitis. This is very different than "everything looks fine", and potentially dangerous, which was the doctor's exact words. If she had been more truthful with us I would have had numerous questions for her and we might not have left without more tests. The whole experience was awful. Would not go back to NW ER again.

Jonathan Neves

Overall a great experience. Dianne was our first midwife and was absolutely amazing. She was incredibly loving to my wife during her labor. She was accompanied by our first nurse Deborah Vlass. She left much to be desired but she got the job done. She seemed to have an attitude towards our doula and was even rude to her a few times. Since my wife's labor was about 26 hours, we had a new midwife that relieved Dianne named Lillian and 2 new nurses named Yana and then Lauren. Both nurses were awesome and super sweet. However Lillian our midwife was... just ok. She was absent during important times, passive aggressive many times and was no where near as supportive as Dianne was. They even lost some papers we signed before our delivery and made my wife read and sign them in the middle of her labor. Might I add my wife at the time was having a natural birth! Not very professional! Lillian was ultimately the midwife to deliver our baby and at that moment she did a good job I believe. If I had to soley rate the labor and delivery unit it would get 3 stars. As for the Maternity Ward, 5 stars all around!!! The nurses were so helpful, professional, considerate etc. Mary Anne was amazing and always went above and beyond. To be honest the whole department was a joy. They really turned our experience at Newton Wellesley around for us and made our stay enjoyable.

Judy McCoppin

I had my first baby there back in January so I honestly wasn't sure what to expect as a first time mom. My contractions started 1/5 at around 3 AM. Nothing too bad. As the day went on they were getting stronger but as a precaution, I called my OBGYN's office and I was told to go to the hospital since I was timing them and they were fairly close together. My husband and I checked-in around noon. We didn't wait very long for a Friday afternoon. They hooked me up the the monitor and sure enough I was in early labor. Once I was checked more throughly, they determined I was only 1 CM. I was told I could be like this for hours or days but to just keep breathing. They also told me I would "just know" and they sent me back home. We were really sad at this point and I was in pretty bad pain. Hours go by and I'm basically laboring at home because I was fearful of being sent home again. Finally at 4 AM on 1/6, my pain was so awful, my husband called my Dr. and luckily she was working that shift so she said to come in. Now if you're unaware, the hospital's West Wing is closed until 7 AM so you have to enter through the East Wing where the ER is located. So my husband walks me through the door to sit me down and NOT a single soul was working the ER desk. After parking the car, he tried calling out for someone, crickets. He tried looking for a wheelchair, NOPE. I had to pretty much crawl my way to the West Wing's elevator to go all the way up to the fifth floor. Once we got checked in again, I couldn't sit still to check the baby's heartbeat on the monitor so they just decided to check me and I was 8 CM! I asked for an epidural and was pretty delusional at this time. I never ended up getting it because I couldn't sit still for the life of me. The Labor and Deliver nurses were really awesome for the 3 hours that I had them, which includes labor and post partum care. After the baby was here, they tried forcing me to use formula because my baby wasn't "big enough". They made me pump, which is a big no-no the first few weeks. They also kept pricking my baby's foot which I thought was a sugar test, no, it was to test for Jaundice. Some PP care nurses were really great and helpful. Others not so much. On our day of check-out, no one helped us or rode me in a wheelchair like you see in the movies. My husband carried the car seat and I had to push the HUGE cart with all our belongings because double parking is pretty terrible in the West Wing. All in all, if I were to have another child, I will most likely not deliver here.

Chris Turpin

Waiting room was crazy had to wait like 2 hours with four people in front of me then when I got into the room they was blood on the floor. The good thing the nurses and everybody there were very friendly. Now I go to Lahey Medical Center which is very clean. Little bit more of a drive, but it is worth it.

Yuriy Trubitsyn

The only complaint I have so far is that sometimes it's hard to make an appointment when it's needed urgently. Other than that, my experience with NWH is usually between 4 and 5 (out of 5). Overall, good job.

Mohammed Dhumad

Awesome

Elena Batrukova

Not sure what happened to this hospital but it definitely gets worse and worse. I had my baby delivered there on November 1st 2016. I had never seen such a dirty hospital in my entire life. I`ve spent a week in postpartum unit and my linens were NEVER changed and room was extremely dirty. More over some of the nurses were so unprofessional that I was questioning myself if they truly were ever certified. For the hospital with such a good reputation in the past I think it is time to readdress it performance. I would not recommend this hospital to anybody for delivery and will not come back for my second one for sure.

Keshaan Gaming.

So I just checked into emergency for being impacted and alerted them that I cannot sit due to excruciating pain after check in where do they direct me yes to sit , ok again when in triage explained to them how uncomfortable it was to sit attached it to a number where does she direct me back to the waiting room to sit when I stated that I would not be sitting and how long would I be standing in the waiting rm she stated she had people waiting in the waiting room with heart pains and it would be about an hour ,when I looked into the waiting room not a soul around for miles scratching my head so here I stand by myself should have taken my chances with web M..D at least I would not be standing

Maria McDonough

Great experience at NWH MIGS with Dr. Loring and staff. A nurse called every day post-surgery for a week to make sure everything was going good and that meant a lot. On call staff responded quickly and helped alieve some post-surgery nausea. Dr. Loring was great - explained everything in detail and was patient in answering all my questions. I highly recommend!

Lisa C

Pray you don't need chronic care.

Melissa Mee

Last night we needed to take our 10 yr-old to the ER for a laceration on his head. He asked that I go online and review the hospital. :) The entire staff was top-notch from reception to discharge. They were great with kids too. Very comforting but honest. They put us all at ease. Highly recommend. My son said to give the PA Gabe 5 stars.

Jamie Joyce

I had my first baby at Newton Wellesley at the end of January - my experience was amazing - the nurses doctors and staff are so helpful and pleasant! Couldn't have asked for a better experience