Reviews of Lahey Hospital & Medical Center (Hospital)

Janet Stewart

I just moved back to MA and needed ER care over the weekend. I always thought Lahey-Burlington had a bad reputation but it was close, so I went. I received great care! Everyone was kind, professional, and caring. They never really figured out what caused my pain but they listened and helped me through it. I did not meet one unhappy person there. All staff were respectful. I read a review about asking your name and DOB continuously and they did that to me too. I believe they have to to make sure you’re you and they give you the right meds/procedures. I think it’s a way to self check that they are giving the right meds to the right person. It didn’t bother me. My husband asked me if I would recommend Lahey-Burlington to someone and I would. I had a good experience. I did get sent home from the ER on my first trip when they stated I was medically stable and they couldn’t find a reason for my pain. I was back the next day and admitted for pain management when they realized I couldn’t just go home and sweat through it. I will say that the process to get into the ER is unpleasant. You’re in pain and you’re relieved when they call you back so quickly. Be warned, you’re only seeing a triage nurse. Then you go back to the waiting room and wait for labs to come get you. So there is a lot of back and forth. That was difficult in my situation. Overall, the staff seemed to genuinely care. I will definitely go back if I need the their services again. My two negative comments about Lahey-Burlington are that you shouldn’t have to pay for parking and the hospital itself seems so dated. I didn’t think it was that old of a building.

Nancy Mayo

My sister was admitted here to ICU, the entire time she was there we received updates & conference calls, and her care was top notch. Compared to Yale Hospital in New Haven, this place is golden. When the time came for my sister to go to Hospice care, they were with her 24/7 until she passed, there wasn't a minute my sister didn't have someone talking to her or holding her hand. I can't praise the staff enough for the compassion they have and the dedication to the patient. Diane in ICU was the nicest person on earth. If you have to be in a hospital, this is the place to go. Can't say enough. Nancy/Connecticut

Chris Riley

Beyond disappointed with how I was taken care of at Lahey Burlington ER today. I spent 10 hours in terrible pain with a swollen left side of my abdomen waiting for an MRI only for them to tell me “sorry we can’t do it tonight”. The whole time I was there I wasn’t checked in on and was pushed off over and over saying oh you’ll just have to wait another hour or so. The nurse repeatedly said “I’m sorry that shouldn’t have happened” when I was leaving which clearly shows they messed up. I do not wish to continue any form of treatment there as I do not feel I should put my health in the hands of people who treat their patients this way. If you or your friends/family need to visit somewhere I suggest finding a better and more professional place to go to. I have never felt so neglected by people who are supposed to care for patients and do not feel confident returning. Don’t waste your time like I did. Share so nobody else has to deal with this BS.

Donna Dunn

Tried to make an appointment with the orthopedics department for my 86-year old mother-in-law, based on the recommendation from Wilmington Urgent Care. Over 20 minutes on the phone with a representative. I had to explain the reason for the appointment at least six times. Representative told me that they needed at least two weeks to review the x-ray and "get to know her" before i could set up an appointment. Seven minutes on hold while he spoke with a "secretary", when I objected. Came back to the call and then disconnected me. Suffice it to say she won't be going to Lahey Clinic. Too bad they merged with Winchester Hospital. Hope they don't take them down as well.

Mora C

This review is not for the doctors but for the billing services as well as the support system at Lahey. I’ve never dealt with incompetent billing/financial people like at Lahey Central Billing/Scheduling. They don’t know want to do with filling claim when required authorization. And the staff at the doctor office are exact the same. They don’t know how to obtain a pre authorization and they will keep sending you bills then send you to collection. I have been dealing with them on ONE Issue for 6 months until I’m tired of it and just pay the damn bill. This is so sad and I hope management see this and re train your staff to know what to do for the future! My entire family will not go to Lahey again due to this incompetent knowledge and services of your staff.

Gail Egan

I have been going to the clinic for 3 years or so and my primary doctor as well as other doctors I see, each have imput, as to everythiing I have going on. parkiing is too excpensive through.

Kayla James

This place has jerked me around worse than a wooden roller-coaster. They prop me up with false hopes and promise follow-up calls, only to deny all prior claims, accuse me of being a liar, and every single secretary, manager, and patient advocate that I spoke to contradicted each other. At one point, my doctor literally *hung up on me* while I was in the middle of explaining a desperate situation, and the patient advocate department seemed to be no help. I call pretty much weekly to follow up because I almost never get the promised return call, and I am usually answered cordially and asked to hold, then a triage nurse answers. They literally pass me off rather than speak to me. The latest development is a violation of my patient confidentiality laws, and they transferred my info *without my consent or knowledge* to another facility. The manager, Andrew, told me that himself, and acted surprised that I had no knowledge of the transfer. I never consented, or even suggested transferring my records. To say this facility is a dog and pony show is still giving it too much credit. These "doctors" do not care about me as a patient or a human being. They do not care that they are creating an impossible situation for patients to navigate. And they absolutely do not care about legal issues. They continue to to pass the buck and cover their butts. They even ammend the transcripts of thr calls to make themselves look better. They litetally *do not* log a *recording* of the call, but rather a *summarized transcript* of what was said. So, legally speaking, they can present the conversations in a very different light than the reality of the conversation. This has been my experience and it boggles the mind. This facility is a joke.

Aaron Noble

Amazing Dr's and nurses. Highly recommend.

Peter Winter

I am recuperating from cancer surgery at Lahey Hospital. Every single interaction with Lahey staff, from surgeons to doctors to nurses to nursing assistants to office personnel, was efficient, highly professional, empathetic and cheerful. A very impressive healthcare institution.

goldy bandit

my story is too long/personal to write here, and i also don't want to violate HIPPA with my very long in depth experience. i still have a lot of respect for lahey. i've had good experiences and bad, but the bad will stay with me a little longer. i'm 50/50, unfortunately.

S

The place is dump. $8ooo billed for conducting tests and would give me records of the tests, asking more money to provide medical records like $8 is not enough to buy printer ink and a few sheets of paper ? The stuff is pretty rude in their billing and records office. Every time I call to get an appointment with a my Primae care doctor they try to book me with a random nurse so they can bill the doctor's rate to the insurance company and keep the difference in doctors and nurse rate. I am going to get rid of them and go to other place to get medical help.

C S

I wrote a review 10 months ago about Lahey Hospital and gave it 5 stars. In the last ten months, I have been admitted to Lahey twice via their ER. I DO NOT KNOW what has happened to Lahey in the last 10 months but this hospital is now SUBSTANDARD! I contracted C-diff from a Boston Hospital months ago and have been in and out of Lahey seeking a resolution to the C-diff. I went to Lahey Emergency room yesterday because I was ill and dehydrated. Once in the ER room, the staff DID NOT provide a specimen container for a sample, did not provide a call button, allowed a "medic" to practice drawing blood from me (without my permission), did not wash their hands after leaving a C-diff contaminated patient, and did not wear protective gowns. In fact, only one Dr wore a protective gown and gloves in the room despite the WARNING posted outside my room. If anyone in the ER on August 11 gets C-diff it's because the staff did not follow protocol to protect the other patients. The nurse sat at her station eating ice cream. Salsa, chips and a soda was left near medical equipment. See photo. Eating at the desk is a HEALTH CODE VIOLATION and I will be reporting this to the Burlington Board of Health. I was released from Lahey because my labs looked "good". But, then went home to have bright, orange C-diff diarrhea ever hour for the next 14 hours. I will be going to another hospital tomorrow for my care. Lahey Hospital delivers substandard care. I was appalled at the lack of medical coordination in the ER. The doctors and nurses don't communicate with each other, the electronic chart (your medical information) is chronically wrong! More critically, the medical staff IGNORES the patient for long periods of time. I didn't see a nurse for 2.5 hours.

Lauren Lemack

Worst managed hospital ever. Be advised, but rest assured they will show you they are incompetent.

Francis Abram

Had me call to get ride home 2 days after assault and pos CT for brain bleed. WHAT!!!!I Now at Ledgewood Rehab day 6 and unknown stay before being discharged.

compgeekster

Standard services but charges are outrageous. Took my son for standard allergy test and he had 12 standard allergen prick test. A few weeks later, we see that there were actually 2 claims filed for the service. One from the doc, which is standard and rates are on par with other places (around $800 pre-insurance charge and our insurance covered all of it). But the second one from the hospital was crazy, they wanted an extra $2000 pre-insurance and they charge this as a hospital outpatient service (outpatient service means my plan didn't cover 100% and we are out pocket for over $1000). We understand that some hospitals charge extra, but extra $2000 for 12 allergen prick test is ridiculous

Catherine Sellios

I won't go into detail, it would be very long. But the Dr. in Neurology she deserves a one star. Didn't even take the time to find out concerning my needs and past medical history. Could have cared less. A bad experience.for me. No Dr. patient communication. Pretty bad for a first visit.

Gregory Daudelin

They saved my life , great hospital. I met some genuinely caring people.

Jacqueline Roman

My mom is there getting a liver transplant. Thank u god

cal r

I can't believe a Hospital in Burlington can provide service so poor. I consulted my physician 4 months ago for a service, actually I called, they told me that I had to go see the Doctor first. They have my record, I saw her before. She is lazy, only cares about the money. no f/u from physician or secretaries. I made 4 phone calls within 2 months, spoke with 2 people both, said they will get back to me, until today no answer. Very disorganized. I had 2 bad experiences at the lab adding to this event, I can't see myself ever facing this doctor and secretaries again. She should have followed up to see what the lazy and inexperienced secretaries were doing.

Ratha Sun

One of the nurses in the ER was very rude. told my husband she doesn’t care what happen to him, what will happen and she left, clocked out and told nobody while he was in the middle of getting discharged. The service in the ER was very lacking. Rather than stitching his hand, they wrapped it. Got sent home with a bleeding hand. After many hours, went to a different ER who was surprised that it wasn’t stitched in the first place! Their ophthalmology staff is questionable. He had internal wound in his eye, I questioned the bleeding on the side of his eye and they said it was fine. Asked again during a follow up, said it was fine. Next follow up, yea it was not so fine after all. This location is the absolute worst! They don’t give a damn about you.

Jo Koora

I have been with Lahey for several years and had mixed experiences. Earlier it was a 4 star healthcare place and now it has gone down to 3 stars. Quite disappointed.

Candi April

Lahey saved our lives gave us hope and treated us like we were important. the nurses and doctors are top notch, personal and compassionate people who love their jobs!

Michael Kelly

I have been coming here all my life. It is always clean and to warm for me. They are constantly renovating or adding to the building..past few years they have been expanding to other near by buildings... optometry always seems to run late no matter the doctor...mental health it was 10-15 yrs ago didn't really help me ..just push medications.. seems to be wife experience too. It is a teaching hospital but u can always say no..they do try to onboard procedures to reduce costs..seen this more in past 5 yrs

Rick Vogeley

Nursing was caring and professional Physicians were informative friendly and answered every question

Chuong Tran

There are good doctors at Lahey Clinic, but terrible customer service and calling center ever! They are rude and not friendly!!! In addiction, parking ticket is very expensive if you stay for more than 2 hours!

Vania Ashminova

I have no reason to rate this hospital less than five stars because every single physician or hospital worker that I have interacted with has been nothing but professional and accommodating. The hospital is equipped with new instruments, it is clean and inviting. My doctor is genuinely concerned with improving my health. I have nothing more to ask. Thank you.

D Doherty

Tried all of the Boston area hospitals for years any finally got a diagnosis at Lahey. Very happy with my care.

Vim LA

Unethical, dirty, faulty, overcharging institution. Don’t try to call them, you can never reach the office. Phone system is HUGE MESS. The nurses and support staff are clueless. The janitor staff are the only competent workers here, but the greedy fat cats at the top don’t hire enough of them, judging by the filth.

Deborah Sirotkin Butler

Lahey mis diagnosed my husband's pancreatic cancer as irritable bowel syndrome. They also pumped barium into him 3 times for testing without noticing that the first two barium doeses were not passed and created a ten inch barium log that had to be removed using a water cannon. We moved to Dana Farber, but I am convinced Lahey killed my husband before cancer could. I moved ALL my own care out of Lahey and do not recommend cancer care there to anyone, or at least for me, ANY other care.

kate newhall

Friendly and competent staff and doctors. Wait home in ER was long(4. Hours for a CAT scan).

Damaris Torres

Very nice place friendly staff and nurses

MIGHTY ANGEL

MY GIRLFRIEND WAS HERE 16YRS AGO FOR 46 DAYS. I VISITED WITH HER 45 OF THE 46 DAYS, AVERAGING ABOUT 3 HRS A DAY. DURING THAT TIME, I RECEIVED A GREAT DEAL OF APPRECIATION AND PRAISE FROM THE, ALWAYS SHORT HANDED, NURSING STAFF FOR THE KNOWLEDGE I BROUGHT, THE NUMBER OF THINGS I COULD HELP WITH, AND THE TIME I COULD SPEND HELPING. WERE I TO DO THAT NOW, IT WOULD COST ME AT LEAST $270.00 AND WOULD HAVE PROHIBITED ME FROM VISITING MORE THAN A FEW TIMES. SHE IS EXPECTED TO BE HERE, THIS TIME, FOR AT LEAST 30 DAYS. IT IS S VERY TRAUMATIC TIME FOR HER, FOR WHICH I WOULD LIKE TO SPEND MORE THAN THREE HOURS A DAY, AS I AM DISABLED AND HAVE THE TIME AVAILABLE. I CAN AFFORD THE COST OF GAS BUT, WITH THE COST OF PARKING CONSIDERED, I WILL ONLY BE ABLE TO VISIT ONE OUT OF EVERY THREE DAYS. PERHAPS THE MONEY GRUBBING BOARD OF DIRECTORS HAS MANAGED TO MISS, THE MULTITUDE OF STUDYS I HAVE RUN ACROSS, THE LAST FOURTY YEARS, RELATED TO, NOT JUST THE IMPORTANCE OF LOVED ONES, IN PHYSICAL AND EMOTIONAL WELLBEING OF PATIENTS, BUT HEALING AS WELL. NOT ONE OTHER HOSPITAL, THAT I HAVE BEEN TO WITH MY GIRLFRIEND, AND THERE HAS BEEN MANY, HAS HAD THE BLATANT DISRESPECT FOR FAMILY AND FRIENDS THAT I FIND HERE. THAT DISRESPECT IS ONLY EXCEEDED BY THERE APPARENT CONTEMPT FOR PEOPLE WITH DISABILITIES, BOTH MENTAL AND PHYSICAL. THEY, OBVIOUSLY, HAVE SOME FIRST RATE PEOPLE WORKING HERE. IT IS UNFORTUNATE THAT, TOP TIER MANAGEMENT IS SO COLLECTIVELY NEAR SIGHTED. FRIENDS AND FAMILY ARE A, MOSTLY UNTAPPED, WELL OF KNOWLEDGE OF, AND ASSISTANCE TO, THE PATIENT THAT CAN, AT TIMES, WHEN ALLOWED, ASSIST THE STAFF IN A MULTITUDE OF WAYS. I DO, PRAISE THE STAFF, IN THEIR PATIENTLY LISTENING TO MY KNOWLEDGE OF AND REQUESTS FOR MY FRIEND, AND ALLOWING ME TO ASSIST IN HER CARE, AND MAKING HER COMFORTABLE. I ONLY WISH I COULD DO MORE.

Richard Clow

I was taken to Lahey by ambulance with cardiac symptoms and admitted The doctors and nurses were outstanding and kept me updated as to what was going on. I have been to 7 different hospitals over the past 2 years and have to say that Lahey was the best of all the hospitals i have been brought to

Joey Welander

I don't like to pay to see your ugly logo on the ice!

Sara Singleton

I was an inpatient on 7West and experienced expertise, kindness and great medical care at every turn. I can't say enough about the professionalism and good work taking place

Luis Alvernaz

I spent nine hours in the emergency department with my 90 year old mother. The ER nurses were very nice but hardly saw the ER physician for more than 4 minutes and was not kept informed of my mother’s condition. My mother was admitted after 9 hours stay in the ER and taken to 7 east where the staff were nice along with the hospitalist who saw my mother the next day at about 2 pm. We were discharged home on Monday and when I got home I noticed my mother had a large scrap wound in her knee that no one had notice. It is consider to be a trauma center but it didn’t look like one when we arrived. If you don’t have your provider at this Hospital, I would try to avoid coming here.

Halla s

I think it is deplorable that a visitor has to pay to visit a sick loved one. I dont want to visit my dying father, never mind pay 8$ a day to do so. Adds insult to injury. Hope the CEO drives a very nice car.

J Turner

I hate the 12 1/2 round hour trip, staff is nice but the traffic blows and the drivers are RUDE! I don't know what wing nut came up with these hourly travel # but they should drive them especially during rush hour. That's why I have to leave home at 930 am and arrive at Hanscom, AFB a day ahead of my appts, then stay another night so as to not fight traffic In Mass hole ( especially after 35 surgeries ) and soon more to come. Lahey did fix what no other hack job Dr in the WHOLE STATE OF MAINE COULDN'T FIX accept PASS THE BUCK! I live 1/2 hour from Canada so yeah it takes its toll

Dave Hunter

I've enjoyed every doctor that I've interected with and find them to be very skilled and professional. The people who answer the phones, schedule appointments, follow-up on open issues, etc are mostly awful. There's a lot of apathetic, uncaring and incompetent people working in support positions for this organization. Nothing, I repeat nothing happens in a timely and efficent manner here.

Brit Rogers

NEURO SURGERY. TERRIBLE EXPERIENCE. TERRIBLE STAFF. LISA NURSE. CURLY BLONDE HAIR. SO UNPROFESSIONAL. MADE ME FEEL SO UNCOMFORTABLE. SHE WAS A DISASTER. I WILL BE REPORTING HER. I WILL NEVER BE BACK. ALSO WILL MAKE SURE NO FAMILY OF MINE GO TO THIS DEPT. THEY NEED TO FIRE THAT WOMAN. LISA NEUROSURGERY NEEDS TO FIND A DIFFERENT CAREER. YIKES.

Linda Jonez

Neurosurgery absolute distaster. Was there recently. Two nurse. LISA AND Kathy Karen. I don’t know name. Will be reporting them. Absolutely rude and made me feel like I was wasting my time and money. Will never be back. Reporting her!!!!

Dawna matherly

Trying to get records to transfer care was a nightmare. After threatening to contact a lawyer they finally agreed to transfer records. They have some good doctors, but there administration sucks.

Christina Holmes

First off ... the ER is not so hot. The nursing staff in the ER is horrendous. Then you move upstairs and the nursing assistants never come in to help . Some of the staff was nice and we had one doctor that had HORRENDOUS beside manners . It was an infectious disease doctor and she didnt care one bit that she left my mother's wound open when it was supposed to be covered and she even told her that she didnt have time to do this and to call a nurse ! We were appalled. To add to many other things the food is DISGUSTING... how do you mess up vegetables? AND ! It was SUPER SALTY!!! GROOOOSSSS! So disappointed in this hospital other than the few nice doctors and nurses upstairs on 7th central .

Buster Spahn

Taking good care of my family.

Todd Oliver

Today is the last time I'm ever coming here. Besides the sub standard care, you wait forever and pay for a parking garage in Burlington while you wait. Had to come to the walk in clinic because of conjunctivitis, 90 minutes later I'm waking up from a nap in an exam room. But heh, I'm next so any hour now.....I just need some freaking eye drops, not a hip replacement..... I should have listened to myself but I'm changing doctors today. These folks are criminals. The manipulated billing and attitude are over the top. My primary care doctor has her office here but Everytime I got blood work or an x-ray it was billed as a hospital service similar to me going to an ER. You make your patients pay to park in Burlington, MA which is absolutely ridiculous. The ER does not have qualified medical professionals - my wife was told that "maybe they should send her over to Winchester" but then kept her, called her doctor (not at Lahey), followed that doctor directions, and then sent us a separate bill for "observation" in addition to the ER charges. Awesome, I get to pay an ER deductible and an extra $700 because your attending physicians didn't know what to do. What did she needed - IV fluids because of morning sickness and dehydration which we have had at 3 other hospitals over the past 7 years with no "observation fees". Don't go here, horrible money shaking business.

Corathyst Gacha

Okay, so the food might be okay. BUT...lots of my family members went there and, well, died. They misdiagnosed plenty of relatives on my moms side. So many heart breaks have been made here (according to other reviews) Maybe you have different experiences. Probably wouldn’t recommend. At all..

Vivian C

The negligence of my multiple doctors and the callous cruelty of their support staff have traumatized me to say the least. The details are painful and frankly unnecessary as I will summarize thus: because of the misguided care (or lack thereof) I received over the course of 10 years, my health had deteriorated to an agonizing and life-threatening state from which I continue to recover many years later. I will be recovering from this damage for the rest of my life. I am not alone and have heard heartbreaking stories from a few people with similar experiences at Lahey Burlington. My best recommendation to anyone in need of help or compassion regarding their minds and bodies, is to go anywhere else and avoid the beauracracy and corporatization of this hospital.

Nehmat Constantine

Will never go back to that emergency room and if I can give less than 1 star I would do immediately. Reception staff are extremely rude. My husband and I stayed in the waiting room for more than two hours. And when we asked the reception when to be in, they said it's assessed based on the medical condition priority! Is a tick in the ear a JOKE? After about 2 hours my husbands face swelled on one side and his eye started closing and still we weren't flagged for a room yet a walk in with a headache got in fine! And they sent us the security because my husband raised his voice due to his pain and the way she was talking to us. After that we left immediately to another respectful emergency room.

Mark Sullivan

Just had a 3 day stay at Lahey. Thank you Kelly, gdg ,Heather, Nicole,Liz, Sandy, Dr. Diaco, Dr Gadey, Deborah,and Guisippee ! You are all to be commended and appreciated for your insights ,awareness, and putting the needs of the patient first. True champions, and a job very well done.@ 5th - East Cardiology. Happy Thanksgiving One hundred Stars*****************……..

Jonathan Bartus

I've always received top notch care here. Be it for a broken bone, kidney stone, or minor surgery. Waiting is the name of the game at hospitals everywhere and this one's no different but once you're called in you're dealt with efficiently and where possible related appointments are scheduled on the same day to reduce the impact on your life as much as possible. There are closer hospitals to my house but I'm more than happy to put the extra miles on my car to come here.

Ruba Tatar

Went here today for the first and probably the last time. Booked an appointment for lower back pain and the closest date I got was 2 weeks later - COME ON!! The pain goes by that time anyway even without any medication. Spend 40 minutes on the phone to get the appointment cuz the representatives kept redirecting me to wrong departments the whole time. I should’ve given up my appointment at that point cuz that’s enough indication of how slow they could be. You wait EVERYWHERE. To enter the parking lot, to park, to check-in. I waited the nurse 45 minutes in the patient room and the visit lasted barely 10 minutes, I felt she was in a rush. They told me that I can have an x-ray right away, well, that was another 45 minutes wait. I was supposed to schedule an appointment for physical therapy as well but no thanks, I prefer to pay for something with the minimum waiting. This hospital is ridiculously busy for a suburb like Burlington, and the worst part? Probably gonna pay some hundred bucks for their unsatisfactory performance.

Matthew Benkert

Staff was great but the security officers that they have there should be working at McDonald's

Matthew Galvin

The ER in this place is the worst. I’ve brought my wife here twice in the past year for abdominal pain and both times it took more than 3 hours to be seen. My wife was screaming and puking on the floor and they still took 3 hours. If you love someone don’t take them here.

Sharon Chabot

Dr Marcello and his staff in the colorectal surgery department are top notch. Personable, knowledgeable and efficient. They saved my life and became like family.Nursing is short staffed as it is everywhere. Parking is expensive but they are Fast and extremely courteous.

John Lovering

Have been going to Lahey since 1982. Since then have been successfully treated for cancer, a quadruple bypass, and recently a TAVR procedure to replace an aortic valve. Have been cared for by Neurology, Cardiology, Oncology, General Internal Medicine and have NEVER met anyone who has been less than totally professional and personable. I owe Lahey my life and my gratitude for having this hospital is sincere... I travel from NH to go there and am glad to do so.

Joey Weeks

I’m 15 and my dad died there yesterday. The doctors did everything they could and they never stopped giving him cpr. Great people there.

Sarris Harris

My father has been going to Lehey for years for Meniere's Disease. This is a relatively unknown disease that attacks the inner ear with incapacitating symptoms of severe vertigo. We live two hours from Lehey and before he finally went there; the specialists in our area could give him no answers or relief. Lehey has changed his life. Now it is my turn. I tried other specialists before finally committing to the commute to Lehey for hyperthyroidism and I have been very satisfied with the diligence, thoroughness, sensitivity and overall professionalism of everyone I have had to work with there. Including the staff at the Endocrinology department, phlebotomists, and ultrasound techs. I hate the 4 hours on the road but love this medical center.

Sara Weinle

Not so great hospital...

Marilyn Imperial

Good hospital good brain surgeon

Jim DeBenedictis

The doctors are OK. The service is dreadful !!!!

Larry Garneau

By far the worst hospital I have been to.they sent my wife home still sick and not able to breath.told them and they don't care also discrimination to it's fullest. Hippa rights what are those

Linda No Name

Parking is terrible and you have to pay. Long wait times to get appt and in waiting room. Not the cleanest place either.

Melanie Bennett

i had to go to audiology but was directed to cardiology because the waiting room was combined . Dog and pony show is a NICE way of putting it. run down is good too. I had to sit next to a woman gasping for air who was about to expire. no one cared, no one helped her. I won't go back.

l l

Sucks

John C

Nice people but be care with their charges. I have an ultrason ($460), another doc to read the report ($113) then my primary doc call me in to the office to refer me to another specialist ($178). I understand the first two charges. On the third charge, I am little upset. I am in and out less than 2 mins. He didn't know anything more than me. He just said, "I have a little concern on the ultrason. You will see the specialist. Anything else I asked, he don't know". Just that, I get a bill for $178.

Donovan Hudson

Check out IG #dhread

Stephen Greenberg

Edit: Been going there the past few years cause they were the only ones taking on new patients for primary care at the time and I had no choice. There are some good people there its just a really big place with alot going on so not everyone is great. Definitely solid three stars on average and 5 if your with someone good Been there twice, once for dislocated shoulder once to get a cyst injected with cortisone. Dislocated shoulder was truly a nightmare. The lack of professionalism was horrifying. 1. Wheeled me to get xrays before nurse gave painkillers. 2. Dr failed to put shoulder in after 10 plus attempts 3. dr tried to inject some muscle relaxant tried 5 more times still failed 4. put me to sleep to try, i woke up and he still had failed after trying god knows how many times 5. Finally, after lying there for awhile some specialist came over and fixed it in 5 minutes after I'd been there for almost 9 hours. Gave me more painkillers fell asleep 6. I woke up they had literally wheeled my bed to the exit and left me there unattended. As soon as i was concious and got someones attention the paperwork man came rushed me through paperwork and out the door Getting the cyst injected with cortisone, worked out pretty well but only because I knew what I wanted and how to ask for it. If i had just gone in and asked for help they would have read my the first page google results and had me on my way. All in all i'm sure there are a few true professionals but most of the people seem like untrained civilians with access to medical equipment.(except worse because of their overconfidence) Huge risk going there if you don't specifically know who you'll be dealing with.

Edward Barrett

I have found the Neurosurgy Department to Be Excellent. I two botched back surgeries oír of State. I am from Massachusetts and Lahey will be able to fix my back. I am grateful. If you tell the hospital what you need they accomodate. Good Health to all!

euphrates425

Just sharing with the larger community that Lahey Clinic is not the place to go for concerns around Lyme or other tick borne diseases. As a science based Lyme advocate, patients are reaching out to me with great concern. These Drs are not Lyme literate nor do they understand how the diagnostics work. Patient advocacy is not helpful or able to take in feedback when information is made available to them. Avoid.

Jillian Corcoran

Never been here, but called to ask if Dr. Judith Feldman was still practicing here, and the operator said no she isn't and when I went to speak she rudely and abruptly hung up the phone. Terrible customer service and wish I got the woman's name.

Milly Cermeno

Best care for liver/cancer pts

paul wallace

I cant believe the level of incompetence. This is the second time in 5 years I have had to fight them about bills. I finally go them to submit the correct bills to the insurance company after 5 month of fighting and over 4300 dollars. There needs to be laws to protect the consumer against these places and fines if they bill incorrectly. I should be entitle to the amount of time on the phone with insurance companies and going over my bills. Stay away at all cost.

Judy Thompson

I was transported there as an emergency patient with a seriously infected kidney: overall the staff was knowledgeable, professional, and mature. But it did seem that the younger the attendants were, the harsher the verbal treatment got: I was shouted at, belittled, treated as if I were an old senile woman--anyone who entered the room, no matter how often during the day, insisted I give them my name, age, dob, half a dozen others. It felt like a game of who can be nastier. The older the nurses and staff were, the more friendly they were. I learned by the second day that if I wanted food I would do well to take only already packaged commercial products like Cheerios, whole milk, etc. The rest was steam table and not very good at that. Sadly. I realize this is not a resort spa, but when you're in pain, a bit of kindness and understanding can go a long way to ease the process...

Karl Green

3 months ago they made a apoitment. Then never called to tell me it was canceled I have to wait 3 months again very bad staff

Laura Landry

Bedside manner for family is inconsiderate. They dont care about whether the patient is scared and needs their family.

Marc Javery

Should be a zero. Dr Mouchantaf was arrogant and passive. Wouldn't answer questions and was disconnected from the process. Nurses were great, Dr was terrible. Immediately improved after we forced the transfer to MGH. Was doom and gloom there. Positive here. Spent 5 minutes with a diabetic specialist the first hour at MGH, countless time with his dr and team at MGH. Less than5 minutes with dr Mouchantaf over 3 plus days. Shameful and borderline neglect.

Rebecca Sanders

Simply the best!!. I have been coming to here for as long as I can remember. The Physicians Nurses as well as the Staff are always pleasant and professional .

Andrew Sylvia

Someone very close to me went there when they were very ill. The doctors at Lahey said she would die. She was transferred to MGH and they disagreed, and they were right. That's all you need to know about Lahey.

Allyson Kelloway

Horrible service, no one knows what goes on with anything. You are covered. Well no ur not. Here all these appt. Or show up and not be seen for hrs, and would never recommend this place for anyone not even my dog

Suzanne Powell

The urologist is an idiot,the rms are not clean,been going there 10 yrs. Not one doctors

Maureen Long

Lack of communication between drs and support staff. Lack of compassion by nursing staff. Had to ask for help several times before anyone felt the need to respond, definitely made to feel as though patients and families were a huge inconvenience

Eddie MA

Stay 3 days been billed $7k. People are nice, food were great but the doctors... 3 days seeing 9 different "doctors". Two were awesome know what they doing and the rest simply sucks. One doctor told me my skin were just rush which I have been seeing doctors for past 8 years... internal communication is the worse and they will lie to keep you as long as the can... I ask to see a doctor who can determine I can get out or not in the morning then asked again at noon then again at event and I did see the doctor who can determine I can get out or not for 2 days. Then when I finally see the doctor who were awesome told me he were not sure they kept me this long... If your insurance covers 100% go and have a good vacation time in there. If not don't go as it took me 10 month after the visit to clear the bill as Lahey did not provide the info insurance needed. I had fight and wait for 10 month. I got a $6k out of pocket bill so I had the fight. After 10 month I only paid $1.5k instead of $6k. The two stars is for the two doctors who really knows what they doing and I am grateful for their help.

Meghan Weston

This hospital saved my mothers life!! I cannot find the words to express my gratitude for the nurses, doctors, respiratory therapists, nursing assistants, etc. Thank you all from the bottom of my heart

Lauren Powers

Nursing and medical staff are AMAZING!!

Laura Dunlevy

I would never recommend Lahey to anyone especially Dr. Elizabeth Martin. I saw her for an ongoing foot injury. She did a cortisone injection which made the pain worse and was told they can’t give anything to help with pain so my PCP had to call something in because I was crying in pain. I continue to see her and she tells me I need to “suck it up” referring to the pain at physical therapy. I got a second opinion and had surgery which confirmed I had broken my calcaneus and it was actually worse then they even expected. If I had continued with Dr. Martin I would have had more months of pain, she already wasted several. I am fully healed and am so glad I became my own advocate and went elsewhere. Lahey insisted she did “nothing wrong.” They lack care and they cancelled several appointments on me last minute as well.

Paul

They tell you nothing won't share info rude do not cate about patients or family should close doors and fire. Stafff

Jim Z

The care upstairs once you are admitted is excellent, however the emergency room is a extra long wait, they need more staff.

Arsen Ars

Best hospital in the world saved my life

Susan Collins

LAHEY BURLINGTON - This saddens me to write this...use to love this hospital BUT in the last two years every time I get a doctor/nurse practitioner by next appt. they are gone. Given wrong information which has resulted in extra visits. Lahey is not what it use to be and makes me wonder why all the Doctors and NP are leaving??? Time for a move

Amazon ChiroMed

Greatest hospital I have been admitted to. They are all about team work and precision. The hospital is ran like a Swiss watch! They do not miss anything. Patients are first. The level of professionalism is at the highest compared to all other health care facilities I have visited. I drive 80 miles to go there. They keep people alive. They heal patients.

Linda Geyer

I have had two hospital stays and many dr appointments. Just want to say the service from all departments has been great. I do however, have one complaint. The valet parking is too inefficient. Most of the folks that use this are handicapped and are elderly. I have COPD and have a very difficult time walking up the hill to the hospital when most times I am forced to walk up to the front door, Thank you.

Cheryl H

I have been with this hospital for over 20 yrs now my first twos Doc,s have been great this new doc. The worst Doctor I have ever had in my life . Have you ever had a Doctor that has never touched me never took my blood presser, never checked my breathing , looked in my ears eyes nothing . She has been my Doctor two yrs I have given her the benefit of the doubt she only care about what she wants not what you might need nor dose she care. I have been having this with most of my Docs there lately so I’m looking for a new hospital it’s a shame I’m feeling this way .

Lee Torres

The hospital it self it's awesome. But their emergency room sucks. I went there with bronchitis and dizziness, they made me wait 3 hours before I got to even see a nurse and she wasn't even professional. After seeing her it took another 30 minutes before I got a breathing treatment. And another 3 hours to see the doctor. Lets just say that will never go back to that emergency room.

Karen Harrington

Dr. Syed Quadri, Dixie Patterson PA, 4-East nursing staff, Dana RN from oncology infusion center and Dr. Furha Cossor all great providers. No complaints here, emergency surgery x2 to save my life. Recommend Lahey to all!

Katerina Zhantuan

This hospital is great. Stuff is super friendly and doctors are knoladgable and caring. Was here unfortunately couple times. Dr.Kopilov is the best anastesiologyst!!! All Anastasiology and Orthopedic surgery department are great!!! Dr.Ma is just caring , nice and knoladgable . Dr.Lamb is great pulmonologist . Over all great team work!!!

dorrie roedner

My many visits to Lahey have involved scheduled doctor's appointments in the Rheumatology Department. I have never been an inpatient. Each time, I have come away feeling that every facility should use Lahey as a model. The check in procedure is fast and efficient. I hardly have an opportunity to sit in the waiting area before being called in for my turn. The doctors are gifted, compassionate people who take the time to listen. I have never felt rushed. Followup lab work is also completed easily as the order is now done electronically - so by the time I walk down to the lab, they are expecting me. Occasionally there is a back up and it can take some time. Overall, I believe that a 5 star rating is warranted. Kudos to the staff at Lahey.

Fred Halloween

Lahey began as a small & excellent clinic in Boston. Over the last century it's expanded into a big hospital with satellites. Unfortunately, Lahey’s quality has dropped as much as its size has increased. Like most hospitals there is good & bad. Excellent doctors include Ying in Nephrology, Cushing in endocrinology. Lemos in Orthopedic Surgery, and Jenkins in Transplantation/General Surgery. Nevertheless, the nursing staff and most of the clinic have sunk into mediocrity. Lastly, the psychiatry dept. is to be avoided! Lahey's psychiatrists are poor. Further, when I merely threatened to report a Lahey psychiatrist's irresponsible practice to the Board of Registration in Medicine, the dept. "terminated" my care (after I'd been a patient there, off and on, for more than 15 years without incident). Really I should thank Lahey Psychiatry; their dropping me led me to drastically better care at MGH

Tina Richard

Lahey hospital in Burlington MA is the best Hospital I've ever had to stay in. The staff there is amazing. They took great care of all my needs

P J

If you have a serious issue I would go to one of the top hospitals in Boston. Everything from the long traffic lights and check in times in the morning, to the staff here, all just make for an so-so experience. It's not bad for something routine but definitely not a top option.

NNEDSC Grants

I have to say that I have been coming to Lahey for several years. I recently had an episode and had to go to the ER. They were very through in testing to see what was going on if anything. Yesterday, I saw my PCP for the first time since I picked her two years ago. Dr Scanlan was awesome. She came prepared after looking over my records, asked questions and listen to my health concerns.

Anna Bagtas

Parking fee is expensive! First 3 hours is 5 bucks I brought my mom for her doctor's appointment it took us only 1 hour & 6 minutes, they don't care they will charged you full amount it doesn't matter if its less than 2 hours, minutes or so. Ridiculous!

Kathy Blaney

The doctors are great !!! But for some horrible reason you have to stay overnight in the rooms on floor 6 east. Rooms are disgusting and the nurses are no help they are rude and disrespectful. If you ask them for something they act like you are bothering them.

Josh Clinton

White hospital for rich white people problems. Too busy dealing with junkies popping pills than the average Juan.

Randolph Carter

Whoever came up with the monumentally stupid, irritating idea of moving GIM to a location only known to residents of Burlington (no signs, maps, street directions, but Burlington people don't need them) should be disemboweled with a salad fork. The line: "I'm from Burlington - isn't everyone?" comes to mind. Instead of pretty, four-colored pictures of the building and staff, how about several maps with graphics and manual directions? Too expensive? Try firing the morons who came up with this and that will give you funds for maps (unless the remaining executives take it for "retention bonuses")

F B E TV

I loved the level of care I received here. The nurses were lovely and I used the valet every time because the valet is just $10 versus taking the chances on the cost on hourly parking.

Kristen Hutchison

This has to be the worse hospital I have ever been to. From the receptionist in the ER to the staff, they are very rude and do not put the patients first. My 8 year old daughter was sent to the ER because of severe stomach pains and throwing up 7 times in 5 hours time. She had nothing in her stomach for over 11 hours due to the pain and she couldn't even keep water down. After spending over an hour in the waiting room, we spent over 2 hours in the ER with no one to come see if we were okay or if my daughter needed anything. She was just lying in bed in tears and explaining that the pain was a “10” on a scale of 1-10 but nothing was done. We continued to get glares from across the reception desk but no urgency or care was taken. After waiting more than 3 hours, I decided to take my daughter elsewhere. If you need care for your loved ones, don't take them here. My daughter nor anyone in my family will ever step foot in this hospital again.

Jason Leathers

As far as parking, it's cheap and if you get any scripts here you get free hr. As far as emergency room if you are not in crisis two hours is nothing at all. Place is a bit dated and could use a redo. Pharmacy is slow and you wait ten minutes in line if it's just you. Residents seem unpolished and a bit egotistical.

Colleen M

Cleaner, prompt, professional and more patient centered than most Boston hospitals where you are treated like a number. Doctors are just as knowledgeable as Boston doctors and SPEND TIME trying to diagnose you. Parking is convenient and costs half the price of BOSTON garages.

B V

LIVER CENTER PA UNFAIR DECISION COST MY LIFE!

Michelle Taylor

Came to the ER for my Boyfriend on May 20th at about 1am, the ER staff was amazing that day... they helped with the problem he had and we did as the dr asked and set up future appointments, that ER Dr told us if the pain worsened before the appointment then come back, so we came back on May 27th waited for about an hour in the ER waiting room... that wasn't the bad part, we went back into the room to be seen and the DR if that's what you call him, comes in and grabs my Boyfriend by the right shoulder (mind you this is where the excruciating pain is) and starts squeezing and forcing his arm around, then proceeded to say well there is nothing we can do for you, then we sit there waiting for paperwork and for the dr to just say again and try touching him again there is nothing at all we can do for you... your going to have to go to your dr for further care!!! No bedside manner, no care and no compassion for people... not happy at all and will make sure everyone knows it

Linda Marchi

Well, let's put it this way...I recently reported three of their hospitalists to the state. If there was a choice of 'zero stars', I would have chosen that.

Romero Berloni

I have had numerous surgeries at this hospital and have a wide variety of doctors for different specialists, and all are not only top notch smart with medical knowledge, but they are equally as compassionate as well. I fully endorse this place, and from what I remember the food as a patient was doable as well, maybe even better than that!

James Hall

I must say, after two visits to two different doctors, I am really impressed with Lahey. You don't have that "rushed" and "everyone's too busy" feel you get with some Boston area hospitals. Both doctors spent over 30 minutes each discussing my situation with me and have given me the feeling that this is going to turn out all right. The hospital and the primary care facilities are both modern, well-equipped, and spotlessly clean. Their computer system is great (the second doctor had all the notes from the first doctor at his finger tips; they send what they want to the lab, so when you get to the lab they are ready; prescriptions they wrote were waiting for me at CVS an hour later). My previous PCP's office was like a third-world missionary clinic compared to Lahey!

Luke K

Bad

Anthony grant

Made no mention of having to pay for parking. Being a north shore destination as opposed to an inner city hospital, there’s no excuse for this obvious cash grab. Not to mention staff was rude, inattentive and dismissive. I have serious reservations about ever returning to that particular facility again.

JOHN MURPHY

THIS HOSPITAL LACKS COMMUNICATION IN DIFFERENT DEPARTMENTS IF YOU DON'T SAY SOMETHING ON YOUR RECORD THEY DON'T LOOK AT IT ONLY INTERESTED IN WHAT DEPARTMENT YOU SEE I HAD A ABLATION FOR AFIB AND A WATCHMAN PUT IN MY HEART LESS THAN 24 HOURS OUT THE DOOR NOBODY CALLED TO ASK IF I WAS DOING OK NO PAIN MEDICATION GIVEN THE POINT IS NOBODY GIVES A $HIT AFTER A WEEK CARING FOR MYSELF SAW NP TOLD HER MY FEELINGS COULD NOT CARELESS SHE GOT HER 350$$ FOR 15 MINUTES OF TIME THIS HOSPITAL IS VERY EXPENSIVE SO MAKE SURE THAT YOU ARE WELL COVERED

Denise Lewis

I arrived by ambulance and was treated with respect and compassion. The nurses explained clearly what to expect. Was transferred to the 7th floor where EVERYONE there was wonderful. The nurses, nursing assistants, transport staff, the techs in ultrasound and MRI made sure I understood everything. When I needed something they promptly took care of it. Thank you all.

Shawn Keefe

I have received ongoing care with a specialist at Lahey Hospital & Medical Center and am more than pleased with the team and facility. Although the size of the campus and building seems daunting, the level of attention and care given to patients is fantastic.

Dayna Carroll Ford

Horrible! Took my 81 year old mother to the ER yesterday and it took 5 hours for them to run blood work and the first urine. An hour and a half later they told us they lost the urine sample and had to do it again!! We were there a total of 8 hours and there were only two other people in the ER - they even said it was a slow day. Unacceptable!!

Kelly Cushing

My back has been in excruciating pain for almost a week. I went to the ER 2 in the morning from the amount of pain I was in. All the staff were gathered all together talking and laughing as I was in the room waiting for a doctor. The doctor finally came in, I explained my problem to him where I can barely walk, can't bend down or even get up without excruciating pain. He took a look at me, diagnosed me with generalized back pain, slapped me with a prescription for muscle relaxers...my back pain has been going on for years...this is not typical back pain...no xrays no tests. Just wrote me up a prescription for muscle relaxers which haven't even helped. They seemed to have just rushed me out so they all could continue their giggle session. Waste of time

carmella potenza

I came to Lahey with my niece yesterday for pretesting for her upcoming knee surgery first we went to admitting then to the third floor for xrays which took an hour then to the second floor for blood work which was quite an experience then back to admitting at which time they actually signed her in took another 3 hrs.We spent 8 hrs in the hospital for a two hour surgery.I have been in the medical field for more than ten yrs.never have I seen such a total mess. I have no faith in this hospital .Needless to say my niece will not be having her surgery here.Did you ever hear the saying too many cooks spoil the soup? I have never seen such a wastefulness as far a jobs go it took 7 people to do a job that one person could have accomplished.I will tell everyone I know about this horrible experience. And will never recommend anyone have any procedure at this hospital.I think that you should take a very close look at the way things are being done here.Maybe your employees should read the patient privacy policies.And then treat your patients with the kind of compassion and care they so deserve instead of treating them like cattle this is a medical facility not the registry of motor vehicles!!!!!!

LB Tatarsky

Almost always have a positive experience at Lahey Clinic and Medical Center in Burlington, MA This place is amazing given the number of patents they careful each day. They rarely miss a step, from the parking attendants, facilities employees, café staff, receptionist to the social workers, nurses, doctors and surgeons all are patient oriented, which seems typical, but they have a strive for excellence approach. Thank you!!

Caitlin Barry

One thing you can count on at this hospital.You will come out disabled.The doctors cover and lie for each other.They don't care that your life was taken on purpose.You just can't make that many mistakes on 1 person.

Miriam Tudman

I had two knee replacements and my husband had a valve replacement and bypass surgery done at the Lahey and we both had successful surgeries and were very impressed with our care and results. I would highly recommend the Lahey.

Kelsey Cohen

Was on vacation in the Boston area when I came here in the middle of the night due to severe stomach pains. ER receptionist, nurses, and doctors all had the most professional bedside manner. They truly cared for you. Was there some of a wait, of course, every ER has some wait. People in life or death cases obviously must come first and be cared for first. But they were efficient, thorough, and most importantly, kind. Also, the ER was brand new and clean. Being from out of town I had no idea what to expect and I was pleasantly surprised. Thank you!

Mark Tremblay

Had spinal fusion surgery recently- very impressed with the staff, facilities and general care provided during my stay. Holiday weekend to boot. Special shout out to the medical team at 7 central who were all great, Christina in particular- thanks for the great care

Aleksey Ovchinnikov

Good and big hospital.

David Rowden

Despite the long drive it was worth it. The transplant unit is amazing, saved my life!!

Elaine Maldonado

My brother Transferred to Leahy Dr was great, surgeon even better ,nurses on 6 south awesome taking great care of my brother before an after surgery, Nurses all around are great recommend Leahy hospital has come along way ,my mom also was here ovarian cancer 12 yrs ago awesome then better NOW 2 thumbs up THANK YOU FOR taking care of my deceased mother an now my brother

Millcity Scratch Off

The doctors are not good in this place. If you planning on getting a surgery don't go to this place

Gary Brake

The good, the bad and the ugly... The good is the staff that I have dealt with over the last 10 years. Dr.'s and Nurses are great! The bad is their emergency room compared to other hospitals in the area. The ugly is their new computerized system to make appointments. I have been trying to reach a department for two days to make an appointment. Yesterday, I was on the phone for over 20 minutes. At exactly 4pm, I was hung up on. Today, I have been waiting for over 10 minutes now, and keep getting the, "We are sorry...blah, blah, blah". Is there really an access representative?? What does shortly mean? 30 minutes, 1 hour, more? Seriously thinking of changing hospitals. This is ridiculous. UPDATE: I called and complained that over the last two days, I have spent almost 1 hour of on hold time waiting to make a stupid appointment for a simple shot. I was told that didn't make sense and to hold on, she would get me to the right person....AND....here I am in the same endless loop....UNBELIEVABLE!!!

Hugh Jass

Great employees slogging away in a soulless chart factory. Unless you’re standing in front of someone waving your arms you’d might as well not exist. Communication within and between departments is horrendous, with things constantly slipping through the cracks. Which is lousy because the staff is super helpful when you’re there for an appointment, but otherwise it’s really inefficient and impersonal - stay away if you can.

Jason Judd

I've been to this ER and had some great doctors help me. But one doctor in particular is AWEFUL. He's the older one there, he doesn't listen to you , talks down to you, and cost me lots of money and time. I don't write reviews often but in this case I feel obligated. You don't wait 3 hrs for this kind of treatment. Watch out for McCarthy... Me and my girlfriend had the same experience with him.

K C

This is the worst hospital visit I've ever experienced. The charges are insane, both professional and hospital charges just to visit the hospital. They even charge high for parking. I will never go back again.

R K

Have come here for multiple visits ranging from urgent care, hospitalization, ER etc. Amazing caring staff and cannot recommend enough.

Susan Cragin

Empathetic, well-organized. It's a busy hospital, and the building isn't brand-new or fancy, but the personnel dealing with my breast cancer surgery and follow-up treatment were excellent and appeared to be well-trained, and the equipment is all up-to-date. It's a teaching hospital.

Zafir Latessa

Awful neurology reception staff! Wasted two hours of travel time after being told my dad would be seen, just to be turned away when we got there.

David Vercellone

Staff was great the changing rooms were dirty and bugs crawling on the walls

Kevin Walsh

The doctors and nurses did a great job with my mom. The problem is they lost one of my mother's hearing aids which are valued at 6 thousand dollars. They promised to get back to us after we called several times. Never received a call back about the loss of the hearing aids. Very disappointed they have not offered any help at all for my mom who is 88 yrs. old.

Meghan Ketterman

Amazing clinic. Love the staff food great too.

Cai

Trying to find a PCP, I was transferred to their gastroenterology number. After many minutes on the phone, taking my information, during which time I had mentioned I was looking for a PCP, it was made clear they did not have any PCPs. The woman on the phone laughed at me for calling the wrong place (I was transferred), I said it wasn't funny, and she continued to laugh.

Wayne Anderson

Everything right there.

Jason Harrington

It's hard to know who to trust in management to do the right thing I feel as though some people just don't care

Douglas Ostler

Best vision care around.

tommy von schultze

You'd have better health care in a poverty stricken 3rd world country.....and those countries dirt floors would be cleaner....understaffed....and don't take their jobs seriously.....

John Pappas

I received a liver transplant and the care has been great.Transplant team is great. I still have to go back for blood work and exams everyone is always welcoming me back with big smiles. I have also had hernia surgery there in December 2017. Everything went well.

Delayne Hanright

So far, and my mom has been here since Wednesday, this has been the nicest experience ! The staff, the cleanliness and the caring of the people is truly genuine and amazing !!! I am extremely impressed !!!! Keep the great job !!

fostermomna2 furrbabies

professional docs and nurses.tteated with top notch care dignity respect

andreia sacca

Nurses in ICU were great ans some on 6central were as well. However such poor communications with family regarding family discharge plan and no considerations for patient in thw process . Hospital is old and needs a face lift. Make the drive and go to BOSTON people...this is the mecca of hospitals ans you havs a choice...DO NOT CHOOSE LAHEY

Michael Mika

My life was saved by Dr. Francone after undergoing a Crohns Disease operation. I was left to die at St. Joseph Hosp in Nashua, NH. This doctor is the best. I am here typing this because of him.. THE BEST..!!!

M Dugan

The care at Lahey Clinic is very good, but the costs are extremely high. My procedure was three times the cost it had been a my former doctor office. As soon as you get into their system they hit you up for donations. Neither my husband or I will go back for treatment which is disappointing considering we live less than a mile from the facility.

John Hedberg

A great place to go if you have a stroke. My wife was pretty much back to normal after a few hours.

Rob V

This is perhaps the most unethical hospital I've been to in terms of billing. A standard yearly physical costs around $300ish at any non-scummy hospital/doctor's offices. Here, they'll bill nearly $600. They bill close to $300 for the doctor's visit, which is typical. But then the hospital bills you and additional $200 because they can. And then they charge you and additional $75 for who knows what - basically an additional "we'll charge you whatever we want" fee. I spoke to a financial advisor at the hospital, and these are fees they are legally allowed to charge, even though most doctor's office style appointments don't charge them. So, you will literally be charged double here for any appointment you would make at any respectable doctor's office. Oh, and you have to pay for parking; In Burlington, where no other business that I know of charges for parking. So not only do they overcharge on the macro level by hundreds of dollars for basic checkups, but they also nickel and dime you on the micro level for parking. And a flu vaccine will be billed at $200 - you know, the one that you can get at any pharmacy for $40 or less. Absolute and utter crooks. Avoid.

judy vad

Great experience....from setting-up my surgery date,time etc, to the amazing team of Dr. Brams with compassion/professionalism,and the wonderful nurses on central 6!!!!!!.....Thank You, GREAT JOB!

Gregory Louganus

Doctors are good but that's about it, would never recommend this place to anyone

Bianca Costa

I’m very pleased with everything I had done in this hospital, very friendly staff and the Doctors are considered the best

karam fathy

poor customer service and poor health care service

loretta haley

I was rushed by Ambulance to Lahey in Burlington. She found me unconscious after I must’ve fallen out of my bed. She was with me for hours in the Emergency for hours while I was being tested for any brain damage. The wonderful doctors & nurses kept her informed through the night and every day and night for the 9 days & nights while I was an impatient! My care was exceptional., including the best medical care, cleanliness, and after home care!