Reviews of Montevista Hospital (Hospital)

Keith Clark

My friends 10yo son went in for treatment. After 6 days he was released. He is crying non-stop. Mean to everyone. We noticed black shading under his eyes. Almost looks like black eyes. He is acting worse then when he went in. I went to visit him twice. It seemed more of a camp then a hospital. I dont know what they did to this child but he is not right. We also found out they allowed or didn't notice girls going into the boys section. He was laying next to a girl in the same bed. He was housed with in my opnion violent kids. There is something wrong with this place. This is not the same child that went in. He wont tell us. In fact he is not saying anything. Just cries almost non-stop. I would be very careful send your child here.

S P

I’ve been here twice and it’s all about the money. The drs see you for no more than 5 minutes and don’t do anything besides write prescriptions and send you on your way, it’s like herding cattle through there just trying to get them all through as quickly as possible. And personally my insurance pays for a week at a time for inpatient services so I find if you want to leave after say only 3 days your doctor will tell you you’re not ready but if you want to stay more than a week your dr says you’re fine and don’t need to even if you’re NOT! I find it ironic that the drs will tell you it takes 4-8 weeks for antidepressants to kick in but will send you home after a week and say you’re all better.

angel mojica

My best friend just went in there please take good care of him. His name is Zayden Meighan, he is not crazy his mom just doesn't love him so she sent him away. Please take care of him.

Elijah Hasbrouck

I do NOT recommend this place to anyone! Horrible service. If I could rate this with 0 stars I would. I Had to wait 5 hours just for an assesment and the receptionist was no help at all.

david webb

Everything about this place is 5 star. Especially when you have visited other hospitals. Food is completely edible, unlimited juices and real coffee. My bed was comfy. The vast majority of the staff were kind and caring. The only downside was I would have preferred more therapy sessions.

Cynthia Osborne

My granddaughter is in prtf and the staff call her inappropriate names and one touched her inappropriately and while accute seems nice she came home and cried because they are rude one 13 year old thinls she can tell my daughter that she is incharge never send anyone here ever!!

lisa cen

My recent was 2/1/2015/ till 2 /19/2015 when I got a phone call when I was told I was no longer able to go there because same woman was yelling at me and I at at her and ,,I ask why the woman said to me well u only had to weeks to go anyway ..NICE HUH !!! I also had just gotten my med change last week so there u go So much for the new owners ..Been trying to trying to get in touch with the some one who I can talk to but she won't call me back ..I have been going there 2003 till 20013 never will I go back again ,,Good luck all ..Lisa Centeno

Kynthia Rosgeal

So, a practicing witch craft and carrying the books of our craft is Blasphemy ? This is Las Vegas, not Salem and it is 2015 not 1692. Prepare for lawsuit.

Tiffany Mitchell

It's my employer

Nadia S

My little girl who i have Guardianship of was admitted here for a week, and the day b4 she was being released she called me to say she's still hearing voices and still suicidal and didn't feel She should come home yet! so i spoke to nurse and i believe case or social worker about her crying on phone to me and if they thought it would be wise to have her seen by Dr again to make sure she's ok and they insisted she was fine. So next day she called with same thing crying on phone, so i spoke to them again b4 picking her up and they said same thing, so i went and got her, only for her to cry all the way home wirh the same issue. Its been about 3 days since she's been home and here comes child welfare at my door saying hospital called saying i didnt want to bring her home. How crazy is this??? I have a 5 month old Grandaughter and 6yr old GSon at home and am I suppose to take this lightly when a child living in my home is hearing voices telling her to kill herself and can easily switch and tell her to hurt the other children. Or my 6 yr old Gson goes and find her deceased somewhere in the house and have to live traumatized by this??? So yes I was concerned if she was well enough to come home after crying that she's still hearing things... And to whoever called child welfare you have no heart and only care about yourself cos its no way she should of been released still feeling that way! But I'm the bad guy and i have a family at home to protect. Now she's home and we're all scared to sleep at night cos shes still hearing voices really hospital! You ppl at this hospital are so wicked to have lied on me this way. I was acting out of concern for her life and my families well being. And if u can't respect nor understand this then you need to be admitted!. And yes this place is run down!. But if you could of fixed my lil girl then run down could of been tolerated.

Elizabeth Martinez

Took like two hours for assessment but works were really nice.

Rachel riley nicole biersack

HATED IT!! the staffs were RUDE and had quite an attitude when i a question. I was here for panic attacks and anxiety/selfharm.. was so scary and it feels like you're LOCKED up in a jail! The rooms are FREEZING cold and beds are uncomfortable and impossible to sleep in. The nurses take FOREVER to do stuff although, i know they are busy they put me on the medal doctors list the doctor didn't even see me! Nobody called my mom to let her know what was going on this place sucks and its so scary! You only get like 5 mins to talk to a family member nothing more. If you have a little one search somewhere else.

Rachel Kim

I was in this hospital during nearly the whole month of October in 2016. I was vacationing from Hawaii and my aunt took me to the hospital because I had a panic attack and couldn't sleep. I ended up going room to room in the main hospital and ended up in the mental services side. It felt like a jail. I wasn't even supposed to be there, I was just using the restroom when the nurse took me while I was waiting to see a doctor from the E.R. side, and then the nurse took me room to room to the mental services side. Crazy hormonal pregnant nurse. I was just supposed to see a doctor for sleeping pills, but instead when they took me to the mental services psych ward area with 20+ other patients, I freaked out. Back at home, I was diagnosed with PTSD from a traumatic event, and I used to have a substance abuse problem (pot, coke, and heroin) and quit cold turkey on smoking cigarettes daily and had really bad withdrawals, so that just attributed more to the problem of thinking it was a jail. I was already all recovered from it, though. It's just weird being discriminated against because Las Vegas' population doesn't have lot of asians, where back home in Hawaii where I live, there's a lot of asians. They discriminated me and the black woman in charge that didn't wear nurse clothes made me talk to the U.S. Embassy through the t.v. because she thought I was a run-away immigrant since my only form of identification on me was a passport card, and I had $1,000 i cash in my bag that I was going to use on my family members in Las Vegas to buy presents. The nurses were rude and took out my bag in front of everybody and removed the cash in front of everybody. It was unprofessional. The first night in, I kept asking the asian nurse why I was in there, but she just kept flirting with another asian guy nurse saying "Just go back to your room, Rachel, a doctor will see you tomorrow morning." Lies. I finally saw a doctor after a few days. The doctor had over-medicated me and I was starting to get a lazy eye (my left eye.) It turns out it was the meds- they gave me too much to take. Some of the nurses were very kind and outgoing during group, but some of them ignored me and even wouldn't give me my shower supplies and just locked it up. The first night I got in, I had so many questions and she couldn't answer me because she was very busy with other things and was kind of rude. I had experienced psychosis here and felt like I was going to stay in that 'jail' forever so I wasn't my normal self and was scared to death and paced a lot. The first day I was here they had my bag and took everything out of it to put individually in contraband. I wanted to go back to my aunt's place to sleep but they wouldn't let me. I was in for the night. I had to keep in mind that there were at least 20+ other patients and I couldn't be dealt with ASAP, but still it would have been nice if some of them were a little nicer and more accommodating. I didn't know there was a schedule until a few days later and I hadn't eaten anything for maybe 2 days because I didn't know they had a cafeteria. They provided me snacks and food when I didn't go to the cafeteria to eat. Soon the nurses started knocking on doors and asking them if they wanted to go to group therapy or some activity (art, etc.) Keep in mind the nurses have to answer phone calls, remember where some of the patients are, and always be of help. So I understand why they acted the way that they did. But yeah... if you be a good, calm, and understanding patient while staying there, I'm sure you'll be more liked and catered to. It's just weird that the black lady with a pixie cut made me talk to the U.S. Embassy in one of the rooms with the tv set up, and made another patient Adrian talk to them before I talked to them. I didn't shower for weeks there because they didn't give me shower supplies, and I was in the same clothes for a long time. The staff is ridiculous and the lady with the pixie cut should be fired.

Cosmic Namara

I was put here in the adolescent section for suicidal thoughts and depression. Entering this place it didn't seem nice but I overall thought it'd be fine. But I was wrong. Basically this place is just a baby sitting area. There is only certain times through out the day did we do group aka say our issues, say how we could fix them, and some required info. I was bullied here for many things like for how I looked, my preferences, and how I freaken walked. I met some nice people here but overall the nurses barely did jack, the "help" was just a self teach group with little to no therapy only a week, oh and the uncomfortable beds and smelly rooms, and my water was freezing cold after asking many times about it, it wasn't fixed till I left. I give this place 1 star for barely doing what I was put here for, help! Look elsewhere if you are thinking about putting someone here or yourself.

em zirkel

when i was in there, there was NO therapy. all the doctor did was send me home after a week he only saw me ONCE. all we did was sit in a room and do nothing sept watch tv, no therapy. i was in there for a suicide attempt and being in there made me wish i didn't fail. it was horrible. the people there were horrible. the staff had no clue what they were doing and also they had a 2nd grade or even lower teacher teach us? all the teacher did was play horrible music and made us color and we are 13-17 year olds. are u serious? i cried myself to sleep every night there and one night it was so bad they complained about having to call my mom, i had a panic attack and the only thing the staff did was give me ugly and horrible glares. thanks for no help at all. i'd rather be in prison rather than there.

Maxwell fart knocker

A shame this hole is the place Las Vegans end up with mental health, alcohol and drug problems! The doctors are okay, but the counsellors and nurses are the lowest of the low class.

Victor Alzati

Hi, My Name Is Victor Manuel Alzati Trejo. I want to wish everyone a merry Christmas and a happy new year . Thank you ! 2017.

Liz K

Visits were in a stinking gym. Groups were held, I was told, in a stinking room. Place is filthy. Staff must have high turnover because they weren't very knowledgeable.

Christy

My child was put on 72 hour legal hold and sent to this hospital. The first thing the psychiatrist Dr. O tried to do is put my child on Zoloft. Rediculous. All teenagers go through episodes of depression and think about suicide at one time or another. Putting them on medication is not the answer. My child told me that after I told them they were not going to put her on medication the Dr. went to her and told her she needed to be on it. Tried to get her to take it...after I said no. After the 72 hours were up we met with the social worker Stacie who is nice, however she needs to be more of an advocate for these kids. They took more than three hours to prepare the discharge and told me that I would have to sign her out against medical advice and because of that my insurance might not pay for the stay. Taking my child out of that hell hole was the best thing I could do. They traumatized her. She is now anxious to go to sleep at night which she never was before. She told me that she was the only kid in there that was not on medication. OMG I could not believe that! They spent very little time counseling and are really just after census and money. More importantly for all parents out there to know....while I was waiting in the lobby for my child to be discharged to me a nurse was sitting talking to another family about their daughter that was there. The nurse said their daughter was on Zoloft. The mother then said, "well why is she trying to hurt herself then? She just started to do this when you put her on that medication. She never did that before." The nurse lied to her and said that Zoloft was bringing out that behavior to the surface. I wanted to scream! This is a side effect of Zoloft. Look it up yourself if you don't believe me.

Troy Stockstill

Very understanding when it comes to people with extreme pain . Even though they don't do pain management they still helped me more then they know in other ways . I like to say Thank you to 2 people that helped message the most . Shannon a staff member and Ini a Nurse on Unit600

Franchesca Van Buren

Montevista is an exceptional psychiatric hospital. and Insight Therapy Solutions is lucky to be able to work with them on a regular basis. When one of our clients is admitted there, we know they are in good hands and that we can breathe easier. They communicate with outpatient providers about the care their clients are receiving while they are in the in-patient unit, so there is continuity of care during their stay as well as after they are discharged. Great community partner!

Mary Salvano

My adolescent daughter was released with no disharge plan and refused help when she returned the next day because she felt suicidal.They could not have cafed less and sent is home.Saying good luck

kelly B

Extremely disapointed in the adolescent program . If your child has a drug issue do not chose Monte Vista their program has absolutely nothing to do with drugs it's pretty much a day camp for kids a little school work, a little play time, lunch and a few talks where the kids do the talking. I asked several times to several different staff including therapists and a dr if there is any other programs , meetings etc to help our family and our son with this drug issue and all I got in return was blank stares and the answer no .This program is a joke they take your insurance money and babysit your child for 7 hours that it .

Tim Hinman

I was originally admitted to the adult unit at Montevista and was in shock. There was a lot of physical violence between patients and also patients against staff. I had my clothing stolen out of my room and put on by other patients. Staff will not make patients shower and smells in dayroom can be very overwhelming. After 6 days I was transferred to the trauma/600 unit and it was a world of difference. Smaller unit, great staff. A place where you can actually work on getting treatment. The other great great thing I can say about the hospital is the incredible Recreation Therapy Department very dedicated and professional staff.

c m

If I could give 0 stars, I would. Visited the place for a free assessment for a friend's daughter. They then said that the insurance doesn't cover the person. They needed to send the person to another hospital. They told me and my friend numerous times that the ambulance ride to the other hospital would be covered by Montevista hospital. We told them that we can take the person in our own car, but they guaranteed that the ambulance cost would be taken care of by them. It has now been a few weeks and my friend received an ambulance bill. We tried to call Montevista to see why we received a bill for the ambulance. They then said that Montevista would not cover the ambulance cost. They said that nobody there told us they would cover the cost. These people are liars. Don't trust a single thing that they tell you. They have horrible customer service. They have now caused a financial hardship on the family.

Maria Pichardo

As in hospital para personas que tienen problemas mentales depression esquisofrenico ansiedad imperactivos hay atencion para chicos y adultos mujeres jovenes y hombres para todas las edades ancianos es in bien hospital y muy Buenos doctores sipcologos y siquiatras emfermera muy excelente atencion se Los recomiendo y hay atencion para droga y alcohol para jovenes y adultos y ancianos

Missbehavingchick Enriquez

I couldn't do it without the support from the team. Larry and Vinnie are great

rOBB cOSSELL

This facility lead the change in my life I needed. I want to say that they have amazing doctors and staff. I don't work there and I truly mean this. If it wasn't for them I wouldn't have woke up even though it took some time after leaving of changing my habits in life and looking for a new future after my spiritual experience.

Jennifer Bakken

Their website says they accept Medicaid. When we arrived I asked and was told they accept Medicaid. Got there a bit after 5pm. Waited, waited, they gave my son a short assessment then sent us to another area, waited, waited, then at 10:30 they came in and said they don't accept my insurance. Said my son would have to take an ambulance to an ER and then be sent to another facility. Couldn't tell me which hospital yet. Then after the ambulance came and rightly insisted they be told where to go, they picked a hospital that doesn't take pediatric pts. Luckily the EMTs realized this and got them to set us up somewhere else. (EMTs told me if I went to the hospital they picked, we would likely have to be transferred again.) It was almost 11pm by the time we left. When we got to the new er everything had to start over from scratch. Was at that ER until 6am. Had this place been upfront about not taking medicaid I would have saved nearly 6 hours of a 12 hour ordeal. Very unprofessional. I came because my son was distraught. I find it borderline abusive to make him sit for 6 hours for nothing. Why did the reception desk, and the assessor not know they didn't take medicaid? I realize there are two different plans in Nevada, but I gave them my card upon arrival. I should have been told within a few minutes.

Lunar Tokisaki

I was there 6 times, never had an issue with anything, food was great, staff loved me. Sad to say I miss it in a way. I like it better than there than anywhere else. You get fed three meals a day, are provided everything, and you get snacks in between meals. They pay attention to your dietary needs and make sure that you feel welcome. I went there as a child 4 times for behavioral issues and while I don't remember much I still look back on it with good feelings. I went there recently twice for suicidal attempt and for cutting. I liked both instances and wished I had stayed even more. For those who don't like the temperature of the room, there's a thermostat on the wall near the door and the handle in the shower goes farther than you think. So if the water's cold, just turn it more. I really wish that I could go back. I have never felt more at peace with myself than inside of Montevista Hospital.

Giselle Salazar

Worst place ever. Do not take your children here please!

Veronica kush

I was there 4 times , never had an issue with anything , food was great , staff loved me . Sad to say I miss it in a way.

Cew Co

Drs and Staff are professionals and caring

Sweet Dreams

If you’d like to be told you’ve been admitted, get there at 1:00am, get sent outside to either commit suicide or overdose on purpose...then this is the place for you!! Hope you people can sleep at night.

Gentry Boman

I am absolutely disgusted by this place. My fiance went there in an attempt to detox from his drug addiction. After making him wait SIX HOURS, filling out paperwork and all, they informed him they didn't take his insurance (something that should have been figured out hours previously) they literally KICKED HIM OUT. In the middle of the night. Apparently allowing a very defeated feeling man the "luxury" of waiting inside the building for his ride to get there is just too much for them. So they made him wait outside in the cold at 3 AM alone. I've never heard of such repulsive, callous behavior from a facility in my entire life and I am a professional in this field. Honestly though, after reading all the awful reviews, it's probably good he won't be going there. Don't bother giving me some empty garbage response because I really don't want to hear it

Diane Buckner

No actual help is provided, you are just given a bed and allowed to be around severely sick people, even more depressing. They feed you and you watch TV all day. Don’t recommend this hospital at all.

Logan Lasiter

Needs to be shut down

Lori Zimmerman

The best place ever. It. An scare people away pretty quickly but once you make it past intake, its amazing. Mixed reviews can be so confusing, but for me, I wish I would have known about Montevista before I spent tens of thousands of dollars at LVRC.....didn't spend a dime at Montevista and it was the best care I've ever received. Cannot speak higher of this place!!!!!

Naaj Brown

Monday the 1st I was voluntarily admitted to Monte Vista for my depression and anxiety. Upon arriving I knew this was going to be a toxic environment for me. But the first night went of without a hitch. It wasn’t until the staff change the next day that things took a turn for the worst. Everyday that I was there someone lost there marbles and would have to be taken to the “100’s” hall, which apparently was not a place you wanted to be. So on my second night I was sketching in a moleskin notebook my boyfriend had brought me during visitation when I hear a very young nurse, no older than 19, ask a tech if I’m aloud to have that (I was). But to avoid conflict I just handed her the notebook. Instead of giving it back or putting it away immediately she opened it and read all my s/o poems and looked through his drawings, then called her colleagues over to gawk at it and analyze his surrealism. She then decided to google me to see if I was “crazy” and began clicking through my social media with her coworkers. One of the hospitals main rules is that *patients have the right to privacy. The next day I called my boyfriend and told him what had happened as the nurse eavesdropped and must have gotten her feelings hurt and decided to retaliate. She began spreading rumors that I was pregnant , because I’m a smoker. She read off my medical chart to all the other patients and staff. Printed off my voters registration info and resume and handed them out, giving people my parents address. The nurses and techs, particularly a Ms G, went through my things that were suppose to be in contraband and threw important documents/cards away. Finally I could not take and was asked to move from the trauma hall to the 100’s hall, which is not a hall one ASKS to go to. When we got there they were going to put me in a maternity room due to this ongoing rumor when the cousin of Villa, Rechelle grabbed the tech by the arm and took him around the corner. When he emerged he told me he changed his mind and that I would be staying in room 120. My counselor kind of laughed and then sighed and escorted me down the hall. When she opened the door the smell smacked me right in the face. Ever in of every wall, the entire floor, every door knob. COVERED in Human feces. As soon as my counselor walked away someone locked me in the room. It had been 2 days since I had eaten or slept. They would spit in front of my door, bang super hard on it if they could see on the camera that I was starting to fall asleep. Finally when I got up to use the rest room one of the tech unlocked the door, came in my room and peed on both the foot and head of my bed. They did everything in their power to make feel insane. I ACTUALLY heard on of the techs say “we’re trying to push her to the edge, if we can just get her up to the roof” They had the patients in on it too. They would walk past my room and say things like “oh no! She’s still breathing.” Which is insane considering I was there for trying to take my own life. I wasn’t able to eat or drink anything that didn’t come directly from the source because my night nurse spit in everything that wasn’t sealed and always called me a f***ing b**** every time he left my room. They screened my calls and wouldn’t let me speak with my kids father and lied to family about what was going on with me. It was a literal shutter island experience. I was supposed to be there 3 days and stayed for the mental and emotion abuse for 7 days. When I got home I checked out their review and I am not the only person this has happened to. This facility needs to be investigated and shut down for the safety of the mentally ill who are trying to get help.

Yung Plague

Mr. Ken is cool. Gang.

Savanah Vasquez

I’ve been to this hospital before and a year later I began to have thoughts of self harm and other things. I was taken to this hospital and waited there for 5 hours for them to tell me to go home that I don’t need to be admitted, the fact that I was having those thoughts and they didn’t admit me isn’t right.This hospital makes you feel like your in a prison. I wouldn’t recommend this hospital.

bam

Now, I was not admitted for trauma, but after staying in this place, I might have to go back for it. After being put on an 72 hour legal hold for a suicide attempt, I was made to wait 6 hours in the lobby before even being assessed, which is the most minor of my complaints, but after going over other reviews, it seems like this problem has been completely ignored. Inside the adult unit, I did not receive therapy ONCE. Your options are to watch TV all day until your doctor visits you for less than 5 minutes, or go to your below 70 degree room with your near rock solid bed, and sleep to escape this hospital mentally at the very least. After refusing to take Zoloft, and defending my patient right to refuse treatment, Melanie, a nurse practitioner, threatened that she could suspend my rights, which is ILLEGAL. Once my legal hold expired, I requested my AMA (Against Medical Advice) form from my nurse, Myrtle, who threatened to call my doctor, Melanie, and have me put on another 72 hour hold because I was "anxious", which is ILLEGAL. I brought my request for an AMA to Iman, who said that I was not in the right state of mind to make my own decisions. What? I was not delusional or paranoid when I asked for the form, I was not admitted for any form of psychosis or drug use, and my doctor never diagnosed me with any illness that would impair my judgement. I only wanted my AMA form, which I had the right to. Iman said that I did not qualify for the AMA. I asked why and received no answer. I went over the NRS code, and, surprise! Absolutely nowhere does it say that my doctor can suspend my patient rights, that I did not qualify for an AMA after my legal hold expired, or that I can be put on a secondary legal hold for being "anxious"! They are totally crooked, totally unprofessional, and should not be in business. Never allow them to send you or your child here. Under any circumstance.

Beth Mathers

As I have heard now a man has passed away due to the actions of monavista I will NOT be returning to this place after all I don't trust them

Willow Savidge

Absolutely terrible place. My boyfriends brother got admitted for suicidal thoughts and called two days later to tell us that a staff member choked him in his room with the door closed. Like the concerned brother that my boyfriend is he called the police to investigate the situation and we went up there also to talk to a manager. Took about 15 minutes for them to even contact the manager of the house and eventually he showed up. Took my boyfriend outside to talk and immidiately went off topic and avoided the subject that we were there for. He wouldnt even let us explain what we were told and when we said that one of the staff members is on the paitents side about it he immidiately put it down saying no staff member was backing him up on this. A couple minutes of arguing goes on between the two and manager says if we dont get off property, he will call the police. We were then denied visitation later that day and grandparents were able to try and see him. Nothing was resolved and we didn't get to see him and he has to stay there till wednesday. This plave needs to get shut down before more people get injured

sunshine

I was admitted by a social worker for my second suicide. I arrived there at about 4 o' clock in the morning and went to unit at around 6. I am 12 years old so I was in adolescence unit. There, I experienced the upmost care. The techs were really helpful especially Mr.Rodney and Mr.Fred. The doctor was very helpful his name was Dr.O.However,I noticed there was a girl who was worse then me and never got to talk to her therapist. I stayed there for six days because I had an out of country trip. In this hospital, I got very good treatment and the nurses were nice. The only 2 bad things about my trip are I was put in the dayroom a lot. I was whispering to my roommate. And it took 5 hours for me to get my clothes. Which was stupid. Also Mr. Chris was really nice to me. I really reccomend going here.

C S

This hospital is not fit for anyone. They violate laws and leave the patients locked up when there is a fire. Should be shut down.

Vince Hain

I was an in house adult patient for two weeks and a Baker Act. I have nothing to say negative, and can only say it saved my life. Facing demons face to face is no easy task, and takes a team, to assess, treat, and find understanding, and the combination of medication and therapy. Thank you to the staff !!!

betty furtado

I got admitted after I was put on a 72 hr. hold for making a suicidal threat. Which I will never do again, my initial thought when I got there was, what did I get myself into. I'm 64 yrs old woman so I was put in the 500 wing. I have lots of health problems, but no psychological issues. I submitted a list of medications I take on a daily basis at home and only after repeatedly asking for them, was I given 4 of them, and I need to mention I suffer from sleep apnea. So a family member had brought my CPAP machine, which needed to have an oxygen concentrator to feed into my CPAP, which the staff there had no knowledge on how to do that. Daily without any notice, my CPAP and their oxygen concentrator was removed from room. They take your personal hygiene items and throws them away daily. They do not allow you to have any sort of towels in the bathrooms, so if you use the bathroom and would like to wash your hands, you use toilet paper to dry them. The food was somewhat decent, but not diabetic friendly. So that did not meet my dietary needs. The next thing that irrated me was there was these 2 female patients, one which would hit other people ( staff included) and one that would scream constantly. So staff was taken away from other patients needs, to babysit these women. The screaming got to the point of working on my nerves that I yelled " Shut the F Up". I'm glad to have gotten out of there after 3 days, if it would have been longer who's to say if I'd be sane. As to the Filipino night staff that speaks Filipino to each other, I don't think that is right. One of them is Mariquit and I told her so and she made a lame excuse that the other woman asked her something in filipino. So I told her that she should've told the other filipino woman that they needed to speak english, in english. The look on Mariquit's face was like " Oh sh*t I've been caught". So I feel that is one of things that needs to be addressed by management.

Sarah Spencer

I went here when I was a teenager and it helped me a lot

Tracee Miller

My Stay Was A While Ago, But All Was Well ESPECIALLY When I Had My Incident, The Staff Was Great & Caring But Most Important, Got Me The Help Needed, & Loved The Food~

Marlena Gradwell

Someone applied here. And was told to start last week on Monday.. after leaving 3 voicemails with 3 different people on Friday (before her start date) to see if she should go in.. (no response obviously) so she went in Monday for them to send her home, and said they’d call. She has since, called and left voicemails, and emailed April in HR... Still nothing. This place is beyond a joke. No wonder they have so many 1 star reviews, the people working need some mental health help, admit them! And hire people who will do their jobs.

Susie Stone

My 88yo mother has been here for 11 days now, and I am so disappointed with how she and I are being treated! The treatment that she is receiving is NOT the treatment that her Primary Care Team had her admitted for... I am her P of A for medical and I haven't even spoken with the staff doctor yet!!! They kept her pillow and favorite blanket locked up for a week, they wouldn't let me rub her back, and pushing her around in a wheelchair even though I brought her walker the very first thing!!! I've been sitting in the parking lot for 1 1/2 hrs now waiting for a call from Case Worker to try to find out something... ANYTHING!!!

Andrew White

Terrible. Upon being admitted, my parents were refused entrance to tell me that I would be staying and I was left waiting for three hours until finally I was given a room. Upon my release, a few of my belongings that were taken had been lost and I wasn't even given an apology for the loss, nor did they even bother looking for them

Jane Doe

I am the parent. During my DC's stay it was alleged that something happened that was EXTREMELY concerning. I opted to phone DC's therapist instead of the police and was told that she and her colleagues would begin an investigation and would get back to me but it may take a month. I never heard from her again. I waited over a month to follow up with an email and she never replied. I then emailed her again. I also called and left her a voice message. I then called the Quality director/risk manager and left him a message pleading with him to get back to me. He never called back. I then called the therapist's supervisor and left a message and never heard back from her. This went on over a period of a few months. I ended up having them investigated by several agencies. So this issue was extremely serious and the fact that I got ZERO follow up should show something about this place. They will protect their own and did not even have the courtesy to follow up with me while I was practically having a break down over what happened. I will never, ever forget how our concerns over something of this gravity were ignored and wonder how often this happens to others. Would give them zero stars if I could.

XX 24

Sure they take care of you there but outside they are the worst binessines I gave them a document and lost my information lazy liers no more then two starts inpatient rude took me out of the person I am and needed to speck to a manager about the situation...voice mail kept me on hold for 30min just to tell me they couldnt find my paper thinking were goalable my doctor ex 1878 thinking I would catch it and gave me 1858 earesponable.font deck attended lie about her name and from on piss me off TBH service is not there top goal just your insurance

Jennifer Ashton-Smith

Worse inpatient facility besides ranson Neal don’t go here if u have to

Big Poppa

this in my opinion was useless. it never helped me... also nurses are rude. doctors and counclers meet with you for 5 mins maybe 2 or 3 times a week. the food was horrible.and the rooms felt like a prison! dont go here!!!!!!!!!

Natalie Fuller-Glines

After reading these reviews I am scared to death for these children that go to this hospital. My granddaughter is to be released in two days with a suicide attempt. And she has no plan for herself either. She has also seen the doctor one time. I think any hospital that has this many reviews from children who are stating the same thing and nothing is being done is a very scary situation

Kairi C

Please read the comments people. I believe this isnt the only negative comment here regarding staffing at this place. So I see a trend. And thats saying something. I understand they are mentally ill patients, but at no point should there be yelling from ANY staff member. Administration will tell you otherwise, for liability reasons and blame your family member, but please listen to your family members. If they are saying they are being yelled at please believe them. If your a hospital representative answering back to this please keep your helpless generic answer of customer service to yourself. This place needs to be reported to the office of aging for abuse. Antagonizing and yelling at patients is a form of abuse. Even if they are mentally ill or YOUR staff had a bad day doesn't give them the right. No excuse.

whitifer

I should't even give this hell hole a star because they're staff is mean

Charlotte Watkins

As Community Liaison for the hospital I strive very hard to educate our community regarding our services to meet the needs for children, adolescents, adults, military and seniors. I want people to know they are not alone especially during the holiday season. At Montevista Hospital we work very hard to support and care for our patients especially when they are recognizing it's time to ask for help. Montevista Hospital is open 24 hrs a day, providing free assessments, if someone you know is struggling with mental health or thoughts of self harm and in need of help, please call us today.

stella rowen

You falsified my sons release paper work not one thing on it is correct. You put him in a car and sent him to a apartment complex that was on paperwork from over 5 years ago. You never called one during his less than two week treatment. You refused to let me talk to him.... On top of that you sent him alone some place across town that he did not know. He has BRAIN TRAUMA. And you traumatized him more. Thank you for nothing. Seeking the proper help to make this right. Update.... They gave him no meds and charged insurance for it. They never sent home prescription insurance had to go get it and drop it off at pharmacy, it turns out what they said he was giving him while in their care they never gave him... No meds at all. What you said you were giving him while he was in your care he was allergic to. So how were you handing him meds he was allergic to everyday?? Your committing insurance fraud.

Chris Biehl

Half a star I would. Disgusting absolutely nobody gives a damn it seems like their main goal it to “turn and burn”. Understand multiple sclerosis patients do some research before you accept them. Treated like we were six. Leave the room to piss or get a call from a important doctors office your out. People painting walls w no paint. Bathroom toilet filled to the brim. Absolutely all around disgusting place. If anyone needs help it your company and training. Especially when your patients all laugh behind you back. You should be proud “helping” those who need it. Please don’t do that to your family seek treatment elsewhere.

Stacie Burke

This place is truly amazing

Liz Chesley

wayyyyy better than desert parkway. food was pretty good and the techs in the adolescence unit were mostly nice but mrs mercedies was horrible. i stayed at both short term and long term, and short term was way better because the outside area was actually more than a slab on concrete. in the long term unit its litereally concrete and rocks.

Dorithy Charles

Very good but expensive hospital

Jermaine Lowe

Charge nuse Regina very rude and disrespectful. Breaks my heart.

David Hulse

Good luck getting a hold of any family members being cared for in here. Everytime I call in to speak with my girlfriend I get put on hold(while) they tranfer me) waited for 30 minutes and nothing. The front desk people are rude and seem irritated that I even called. Its your job, cheer up.

Olly S. Harding

I was sent to this hospital after a suicide attempt. We got there around 3pm and I was not into the actual ward until 9pm. There were nearly no people waiting for an "interview" if you will, and we were stuck watching TV for over five hours. They gave us a small sack lunch with some not-so-good food. Once I got in my items were taken and I was shown to my room. The bed was hard as rock. The next day I woke up and had no idea what to do. I had to ask my roommate. They were completely failing at giving any instruction. I was not allowed to have my clothes without asking because I was too young but they never told me that, so the entire trip I stayed in the same clothes. The showers were ice cold and I ended up skipping two of them because of how miserable it was. The nurses wouldn't give me shampoo so I used my roommate's. I was forced to do activities despite getting miserably ill. The food was disgusting as well. As far as staff goes they were kind but not very helpful. My therapist while I was there was in face extremely helpful and though I don't remember her name I'd like to thank her. My parents ended up bailing me out early claiming we had to leave earlier than we did because I cried when they had to leave from visit. I highly advise you don't go here. You come out worse than you went in.

Audreana Irvin

I have had 2 lengthy stays at this hospital. The first time in 2011 it was amazing. I got the help I needed, the staff was great, very involved and supportive. But the second time I went in 2013, it was horrific. The entire staff (nurses, techs & doctors) were all different. They were very short staffed and everyone (except the doctors) seemed very overworked. Because of this, staff was very short and snappy with patients and the proper care could not be given. Dr. Okeke (I don't know if he still works there) was terrible. Very rude and condescending. He over medicates to dangerous levels. Because of the 10 pill anti-psychotic cocktail I was put on when I discharged myself, my brain stopped functioning properly, landing me in another treatment facility. Not to mention staff never gives you your calls or the property your loved ones bring you. DO NOT SEND YOUR LOVED ONES HERE!

Alexandra Lambert

though it was a few years ago, I was a patient at montevista after a suicide attempt. my stay was not the greatest, as a couple of the technicians (I don't remember their names, unfortunately) were very rude and incosiderate individuals. one technician had come up with a "jingle" to wake patients up to in the morning, and it goes as follows; "wake up, brush your teeth, wash your a**, cuz you stink". mind you, he was singing this to patients at a psychiatric hospital, all under the age of 18 and including children. the second technician also liked to insult the patients, and during our evening t.v. time would ignore everyone's requests and put on some sports game of his choosing, then scream at/punish anyone who talked during said game.

Jason Stokes Boy

Good place

Jamie Kwong

I am a rape victim speaking out against this hospital. In 2003, his hospital violated my patient rights and extended my stay without my consent in spite of multiple requests to leave, which was in violation of the law. Unfortunately, legal counsel advised me that due to statue of limitations, I cannot pursue legal remedies. However, I, and all other victims of this hospital, speak vehemently against this unethical facility.

Glynis !

This place is horrible! Except for a couple of nice, compassionate nurses who actually really do care about people and doing their job to help, the staff are rude to parents and patients. It's terrible because these kids are already going through a hard time and then to have a nurse/doctor be rude and mean just because they can is unacceptable. Not to mention, Dr. Belotta did not return phone calls and their communication is terrible all around. I never knew when they took my daughter off of a medication or what her blood test results were or anything! Every time I would call, all they would say is she's doing fine and participating and then when I wanted to take her home, the doctor all of a sudden is saying my daughter is doing poorly and she needs to stay for depression?!!!! After I took my daughter out, Dr. Belotta was rude to her and told her, "You're on your own now." ARE YOU KIDDING ME?!!! What horrible bedside manner!!! You can't wish your patient well or say something supportive?!!! This place made my daughter worse and they just drugged her up and kept me in the dark. That is why I pulled her out. Shame on them for their lack of communication with parents when their babies are in there entrusted to their care and shame on that doctor for her unprofessional mannerisms towards parents and innocent children!!!! I hate when I see people abuse their positions simply because they are having a bad day or because they can and they know damned well these kids can't do a thing about it. May karma find you all 10 fold. You know who you are.

Rochelle Dernbach

I attended this hospital twince. Once in 2009 and just this past week. Though the doctors were great and the new wing was nice, clean and big; the care of some of the patiets was infuriating. The nurses (not all) were rude and sometime rearly seen around the inn patient area. One patiets requests were conpletly ignored as they suffered from neuropathy the whole time and refused to address it since their arrival. They lost patient belongings which ended up making one patient unable to find a group home. They did how ever work with them and paid for a new ID. Back in 2009 this hospital ran much better but none the less i am greatful for Dr. suba and his team that attended to my needs to help me live my life in peace.

Patricia Montoya

I was put their for suicidal ideation . This place taught me some things about depression. But as far as being depressed I felt as if I was being punished for being so sad . I had a bad mixture of meds in their and i now suffer from anxiety / panic disorder . the food wasn't bad but idk it was better than having no food at all . I've grown up with very little food so any food is high class to me .

Keith Carbullido

I was a patient at this hospital. The hospital was the most unorganized hospital I have ever been to. Some of the staff was fighting with each other an the rest of them did not even know what time we were supposed to eat. We had no therapy for three days an only one therapist for the whole building until I said something is when we finally started getting treatment. I watched TV for three days straight before any treatment was givin. I would not recommend this hospital for anyone. The staff has no idea what they are supposed to do. They have never heard of FLMA, so if you have a job that needs this paperwork it's a pain to get anyone to fill it out. Understand this hospital has made very poor judgment on just about everything they do.

Carlos Valentine

Took for ever to get admitted.

Van Willow

They did not give me my previously prescribed medication for 3 days. I also got food poisoning twice and they wouldn't let me take any stomache medication because the doctor wasn't in and wouldn't answer the phone to allow it.

Nicole Salvatera

great service good food

Eriq Strasen

DO NOT COME HERE. They do not care about you or your mental health at all. Literally the worst place I have ever been to.

latasha hill

Great facility for your loved ones!!!

Ash Flower

It's gone really down hill. Male staff was checking me out. It's chaotic there. Patients we having sex with no staff taking action. Less therapy groups.

Bernadette P

My stay at Montevista was nothing but wonderful. I'd like to thank Dr. Suba and his staff for everything! I got the help I needed. I'd like to personally thank in no particular order: Anne, Renetta, Ronald, Doug, Megan, Kristin, Dana, Gladys, Joycie, Marcus and Kelsie. They are excellent employees. I forgot a few names but thank you