This company came to Dearborn Heights to help flood victims. The city went door to door for us to sign up, telling us we could go to the rec center for food, water, cleaning supplies, sleep accommodations, etc. I arrived and was shocked by the systems they had in place... Interrogate each homeowner one at a time before even offering a box of supplies (an absurd waste of everyone’s time and resources, including their own). The news channels were there filming, likely clogging the tubes because the Red Cross needs their good press. I was about 25th in line around 11am. By 3pm, I told the receptionist I had to be somewhere. She reassured that I would be called when my number was up... I was never called. I am assuming they helped less than 30 homeowners since they never made it around to me. If you can’t help, don’t make that claim. This was all for good press, but what I saw were many disgruntled citizens sitting in a waiting lobby while they could have been tending to their damage (bulk pickup was to be the following day). I asked where I can sign up to volunteer help, and was told they do not accept help (they just don’t want to be exposed or lose their spotlight). I always thought this was a company with high standards. I write efficient systems and processes for a living, and what I saw certainly made me cringe 1000 times over. Red Cross is big business and we are just statistics to them. This day and age... what do we do? Do some research like I did and see how much contribution goes into actual cause. NPR covered a story describing the lack of help in the previous 2 hurricanes, where they said, “The charity's own documents suggest it put the appearance of serving victims ahead of actually helping them.” This I have witnessed and will attest to. They also have documented record of spreading untruths about the percentage of your contributions which go to the actual cause. DO NOT GIVE TO THIS COMPANY... Give people their money back. Give directly or help by getting your hands dirty.