Reviews of Parkview Hospital Randallia (Hospital)

Hope Patterson

We had to visit Parkview Hospital this weekend with my autistic son because he sprained his ankle at the trampoline park. This is the first time when dealing with emergency medical personnel that every single person was understanding and helpful with my son's autism and his communication limitations. The entire staff we saw was just above and beyond kind and helpful.

Kari Harmon

THIS HOSPITAL IS THE WORST HOSPITAL EVER!!!!!! THE SLEEP LAB IS VERY RUDE, AND VERY UNPROFESSIONAL TOO. I HAVE GUARDIANSHIP AND THEY WANT TO IGNORE IT!!! IT IS A LEGAL DOCUMENT THAT IS SIGNED BY A JUDGE!!!! MY FAMILY RATHER DIE THAN GET SERVICE FROM THIS DAM HOSPITAL.

Robert Poinsatte

"Not for profit" is BS.

Hope Patterson

We had to visit Parkview Hospital this weekend with my autistic son because he sprained his ankle at the trampoline park. This is the first time when dealing with emergency medical personnel that every single person was understanding and helpful with my son's autism and his communication limitations. The entire staff we saw was just above and beyond kind and helpful.

Daveda Sanfratello

Parkview is great the staff are awesome. My only problem is there billing department! I love how Parkview thinks its ok to call you about a bill that's not due to remind you that you have a bill. Please don't waste my time. Who came up with this bright idea? Call the people that are past due and leave the rest of us alone. I spent 15 min on the phone calling you back to find out something I knew.

Debra Ellison

I'm a cancer patient on vacation to Fort Wayne,Indiana.. I started having serious chest pain and was feeling all around sick.. I went into parkview randallia to be seen, I was in there two minutes at the most and was being wheeled into the back to be seen.. it was most likely the best care I have ever received!.. (I had a P.A Samantha Norman..very good)..compassionate, caring doctors and nurses is all I encountered while I was there.. thank you parkview!

Catrina Aistrop

This place is not family supportive. My sister almost lost her son from a auto accident and even after a wk thry wouldnt give her a bed to sleep in even for a couple hrs. No meals and no support services at all. The told me well she can go home. Would you leave your baby with brain damage? I think not...

Youngg Esse

Some people's just be having alot of problems its a good hospital though.

Juanita New

There is no rate for any of the Parkviews they are all BAD. A year ago my mother got Mersa because there so called nurses at randallia thought there paperwork was more inportant than cleaning my mother up. Then today at North my mother has her left side cut open and can barely move without pain and asked for help lifting her legs and feet in the bed and the stupid so called CNA told her she could do it herself. I am a CNA and that is not how you treat patients although I guess Parkview thinks its ok cuz all they care about is the money not the people. I wont even tell you how they treated me when I was there what they have done to my mother tells it all. This Hospital system sucks its awful and they dont care how their staff treat you so watch out. i had to give it at least a star or it wouldnt let me post, but trust me i give them no stars.

Stephen Mathis

Its a very good place to be if ur sick

Dennis Campbell

Nice people,very impatient patients

Felicity Jones

Takes our food?? Dumps our drinks?? I don't think so. This hospital has been worse than any of the parkviews. I've been staying here with my mom, and they came in the room WHILE WE WERE SLEEPING to search our stuff, also without warning, then they took our drinks and dumped them. And took our food. I'm a guest up here, and they are taking my food when that's all I have and dipping my drinks when that's all I have, and the nurses won't let me have ice or a drink from their stations. We also have to worst care and service here. Very few nurses have even been remotely nice to us during our stay. "Better care for you" I don't think so. You guys need to fix your slogan to be something more realistic, such as, "Making sure your stay is horrible and costs you a fortune". Thanks for nothing Parkview Randellia.

Robert Webster

This has been the worst hospital experience I've ever had. My daughter went through an amputation at ParkView Regional medical center 11109 parkview plaza drive In Fort Wayne five days ago and they're already Shipping her off to rehab. They don't care about people, they've withheld medication even though the doctor recommends the medication. Nurses are doing whatever they want. Protocols are not followed, and nurses act like they're the doctors. Where is the compassion, the oath you took to serve these patients and to save lives. Her blood pressure 168/128 in pain almost stroking out and the nurse said that she would play it hour by hour. Not to give her medicine to bring the blood pressure down but to play it hour by hour. Can you tell me who gave this girl her license, cause it need to be revoked.

Dannelle LaTrice

2 Networks and Parkview is the lesser of the 2evils. If you want your test results discarded on the ER floor, wait 48mins for a call light to be answered, and have items come up missing from the ER; don't look any further - just stop in at Parkview and they will make sure your service is less than what can be desired.

Merril Thompson

They are judgemental, they would sooner profile you rather than check out the broken bone fragments in your body.

Noah Boggs

this place is garbage no information as to what’s happening with the patient and very poor service. more effort put into the food then the actual medical services. lots of “i don’t knows” from employees and very poor comminucation

Lexi W

Visited a week back had no problems. However I called because there is some issues with getting my medication and the women on the phone was so disrespectful and rude that I got of the phone and almost cried. I would avoid this place. I would even go to st. Joe over here and.

Ashley Yvonne

The worst hospital experience I have ever experienced in my life. They put my child with special emotional needs into their FILTHY and absolutely DISGUSTING behavioral health room with nothing in it.... for running out of the other room and allowed my son to hurt himself during a meltdown from being EXTREMELY afraid because they asked me to walk out of the room. Do not bring your family here.

Daniel Phillips

No wheel chairs at emergency entrance. P.O.S hospital.

Mortricia_Heller

The treatment was nice, but the bill was ridiculously high. You will be paying 5 to 10 times more then what you are expected to pay even with insurance. You’re better off going to Dekalb Health, trust me.

Carrie Schmucker

After having a simple neck ultrasound at Parkview Warsaw I received a bill for $1000 after insurance. I looked up the fair market price for the neck ultrasound and it is only $390. After trying to negotiate the price down to fair, Parkview claims they do not negotiate on price. Stay away from this place! They are way overpriced for the service I received!

Walston Tim

I went today to see a cardiologist at entrance 4.I went to the front desk and some snobby lady named Jamie told me I did not have an appt and was no where in there system.i tried to show her my appt card and she told me it must be a drsmistake and told I needed to contact them and it wasnt her issue.i ask her to plz call them and she refused.I stepped outside and called registration and they told me to go back in and let them talk to the lady at the desk.As the lady from registration was trying to explain to her the issue she just rolled her eyes .After not getting no where with her the lady from registration ask me if there was another desk to go to and not 20 feet away was a lady who did find out I had an appt and was able to process me through to make my appt.Then the heavy set lady Jamie came over and straight up lied to the desk recreation and told her that she had told me to go there in first place.Parkview has no care or concern in correcting these complaints or there would not be as many as there are.

Mortricia_Heller

The treatment was nice, but the bill was ridiculously high. You will be paying 5 to 10 times more then what you are expected to pay even with insurance. You’re better off going to Dekalb Health, trust me.

Me

Very inefficient on handling patient.. poor management, worst accounting dept..

No Name

The ghetto hospital which has been stripped of funding since the local population no longer has health insurance. Funding has shifted to Parkview north.

Maha Aoude

BEST EXPERIENCE. My friend walked into the ER with an eye injury and we got two nurses in the room Corey and Richard! Super helpful and empathetic. Worked with us and had a smile on the whole time. Made us feel very welcome and I would definitely feel safe bringing family here!

Cate Alexis

The best

GB 80923

Earlier today I had surgery scheduled at PRMC, but at the last minute, literally, I received a call from Parkview Randallia asking where I was. Initially I was annoyed, but then she explained that Parkview Regional was running quite a few hours behind (like 4-5)due to some emergency surgeries and if I wanted to drive across town, they could get me in as soon as I arrived, because they had an open schedule. Needless to say it was a no brainer, we drove across Ft Wayne to Parkview Randallia and I was in and out before my original surgery time at PRMC. Everyone there was so nice and friendly. I was very impressed that they took the initiative to contact me and figure out a way to get my surgery done still, since it was technically a short chemo port removal, instead of making me wait for hours. I only remember two of my nurses names, Linda & Kat, but ALL of them were awesome, and so wonderful because I was incredibly nervous. I know a lot of people seem to hate Parkview, but I’ve never had a bad experience with them ever! They have saved my life, literally and I have met some of the sweetest, most caring nurses and staff while a patient. Even at PRMC there are wonderful doctors and nurses. Now Lutheran on the other hand, that’s a place you go to if you want a doctor to kill you. Almost two years ago, when I first found out about my cancer, I initially saw an oncologist there and that crack pot thought he could kill cancer with narcotics, not chemo and radiation and that doctor threatened me when I pointed out narcotics don’t treat Cancer. He also was very inappropriate by asking to examine my breasts 10 minuets into my first ever meeting with him about the cancer in my pelvis. He was reported to the state. Unfortunately he still is a doctor there, and also that awful doctor is only one of many that Lutheran employs, so I steer clear. Ultimately to each their own, but Parkview is pretty good

Judy Burford

My son was admitted to this Hospital yesterday. I find that the nurses are rude and no bedside manner! When I called to see when his colonoscopy was scheduled they told me they don't schedule they just come and take them whenever they can! Hes a grown man but will not tell them that he's in so much pain. So I told him to tell them and they give him Tylenol? I would never go to that Hospital and neither will he again!!! And,Dr don't cummicate with you!

Carrie Schmucker

After having a simple neck ultrasound at Parkview Warsaw I received a bill for $1000 after insurance. I looked up the fair market price for the neck ultrasound and it is only $390. After trying to negotiate the price down to fair, Parkview claims they do not negotiate on price. Stay away from this place! They are way overpriced for the service I received!

Allan McCord

Worst place if you have PTSD. They don't care it's like jail or something.

tracishea

This hospital is huge, and like most services, it depends who you get. My first trip to the ER was a nightmare. In so much pain I could barely see, think, or talk, all they would do for the first 45 minutes was bombard me with questions, and then berate me because they could not understand the answers. Now, I realize they need to know your conditions and medications before they give you anything. But, seriously, can't your address and insurance wait a few minutes until you're not crying and shaking?! Eventually I get a painkiller and CT scan, which turned out to be less than useful. Even though I told that doctor (several times) that the majority of my pain was on the left, he insisted it was only a small infection on the right, and a UTI. I was discharged with a couple of scripts for antibiotics. Luckily, I already had labs in at my GP's office. That nurse called me the next day to say there was no sign of intestinal infection, saving me an unnessicary round of strong antibiotics. Needless to say, I was back in the ER a couple weeks later with the same pain, but this time it went much better. I received some pain meds within about fifteen minutes. That doctor, thankfully, did not miss the eight mm (!) kidney stone on the left, and I was scheduled for surgery. The staff at laser surgery couldn't have been have nicer. They were very friendly and reassuring. The staff on my ward was a mix. Two of the nurses were absolutely wonderful. While one might as well have been a robot. She never looked at or spoke to me. Just did her thing and left. Though she did comply with my one request of her, even when I thanked her, she made no acknowledgement of my existence. However, the worst part of that visit was the ward doctor, who unilaterally decided I should no longer get the pain meds I'd been prescribed. Luckily, the night nurse advocated fiercely on my behalf. Though I did spend about three hours in a lot of pain, it could've been worse. Overall, Parkview can be fantastic, or it can be hell. The staff can be amazing, but a few can leave much to be desired.

Cinder Linh

A close friend was in a serious car accident. I met him at the ER. While he's laying in the ER the nurse acted absolutely horrible toward him. Yanking his clothing off, talking to him with a horrible tone of voice, and it didn't stop there. Once he was in a room I stepped out to use a public restroom, the conversations I overheard, words don't describe. Then once he was out of the hospital, their administration sent letters talking about loans on people's property within a week!! WTH!! These people are more interested in making billions than they are giving proper treatment!!!

S.D. Shammas

Horrible experience at Parkview Hospital on Randallia in Fort Wayne, IN a couple of weeks ago. I had endoscopy/colonoscopy with biopsies done.. I had told the staff three times I was concerned about the medication because it had not worked for me during a surgery I'd had several years ago. I also told the doctor. The nurse assured me I would be in a "twilight state" and would not care what was happening. Well, I was awake during colonoscopy yelling and crying. After moving my head back and forth enough I finally managed to get the bite block out of my mouth and was begging for the doctor to stop. Nurse and techs in room held me down while this happened, and kept telling me I was doing fine when I obviously was not. After the procedures were complete, one very caring staff person apologized to me and said that it never should have happened. My husband and I spoke with nurse supervisor in the recovery area who acknowledged that the staff should have advocated for me. Another doctor in the GI group called our house the next day and agreed that the doctor should have stopped and made arrangements to do the procedures under general anesthesia. To make matters worse, when I got copies of my medical records, the doctor had written that I "tolerated the procedure well"! Unbelievable!!!

Sherri Collins

My niece is there being treated very poorly, no one knock on doors the just walk in, holding her meds, no bed baths my family has been giving them to her!, if you complain the nursing staff treats you even worse!, I can't believe after a leg amputation there is no compassion form anyone on stafff! Very disappointed!!!

Kris Schrage

Absolutely abhorrent

Steven Fortriede

Great people!! Lousy website. Terrible phone tree. I needed to refill a prescription for eye drops from the outpatient pharmacy. I needed to know if the Randallia pharmacy had it in stock or if I had to go to another location. I called 6 times over a period of 1 1/2 hours, the hospital general number, the pharmacy number, etc. Got either no answer at all, message telling me to leave a voicemail to be returned within 24 hours, etc. On 6th call, got to a person who asked me my name and my doctor's name; then, without any further comment, transferred me to my doctor's office. I tried to work through the Parkview website. Found lots of info about how great Parkview is, the awards it won, the great careers available, and how to volunteer or make a financial donation. Nothing about how to get contact with the pharmacy or get my eye drops refilled. Lots of good stuff about pharmacy careers though, and some awards it won. From a non-Parkview source I finally got a direct number into the pharmacy. The ladies there were immediately helpful. They called "upstairs" to make sure the medicine was available and told me my wife could pick it up for me. They even made sure I knew how long it would be before I could get it. They should get a pat on the back. They are the only reason this is not a zero-star review. You guys need to look at your phone tree and website from a user perspective. Maybe a little less about you and a bit more about serving the people who need you.

Audrey Kintz

I love Parkview. I have been to the ER so many times and they are always very helpful. Sometimes It can be slow getting seen. They made sure I understood what was going on and explained things very well. The doctors have always been very friendly. I was having pains on my side so i went to the walk in clinic and the NP sent some tests and it ended up being a problem with my gallbladder. Saw a Surgeon not even 2 hours after finding out, He was very friendly and nice. Whenever I have had surgeries the nurses are so friendly and make sure that I am comfortable and helped me with pain. They are amazing!!

Melissa Allen

Nurses and physicians was awesome very concerned about there patients and treats everyone equal

Kayla Preston

So my rate is based on the “attendant” in the ER today 4-13-2019 @2:52pm the ONlY reason I rate a one is because she is on her phone talking with someone on a video chat not even walking all the way out to ask the people that do pull up if they need a wheel chair! Plus I feel like the video chat should definitely go against patient privacy! She’s sitting in a chair worried about being on the phone then doing her job CORRECTLY!

Pamela Harrington

They didn't do much for my mum in the picture when she was hours from passing away from cancer.....no medicine or anything!!!! My name is Emma. I went there one time when I was very under the weather and vomiting and sat in the waiting room waiting to be seen & told good luck to you and was asked to leave!!! Although when I had my anxiety attack in the cafeteria they did take me to the er & gave medication that made me break out into hives

nat ersoz

Great staff who know their science and art.

shanna

I would love to know why a hospital would not clean a head wound when the person comes to the ER. Got a shot and ct and they had me leave. Never once did they clean the wound or disinfect it. yall couldnt make shur my eye didnt get infected or that is was properly cleaned. That's some bull.

Kyle Doehrman

My grandmother has been admitted to this facility multiple times. This current visit she has been cared for it has been difficult to get questions answered when she was still in the ED. When asked for answers to specific questions pertaining to her condition, lab values, medications, etc, it was very difficult to get a straight answer. Most of the tome is was, “it’s a little low” or “her blood is not acidotic”. I don’t like to tell people I work in healthcare because I hate when people do it to me. However when I ask a specific question give me that specific answer. The medsurg floor is a little suspect. When a patient is admitted for pneumonia and her O2 sat in the ED was in the 80’s and they had her on oxygen why would you not continue it? Maybe it was the doc that didn’t order to continue it, but when I walk in to visit her and I personally check her sat and it is 84% I’m a little upset with the care. I will give kudos to Meghan, she is a very kind nurse taking care of my grandmother though. The rest of the hospital, probably would not be my first recommendation to people.

Jessica Prater

Worst bedside manner I've ever seen a doctor have. It was Dr. Steffy. We waited two hours for an order to get put in the system. Everyone was on their phones and not being professional.

Robert A.

Great service and friendly staff. I was there for the sleep study. Thank you for diagnosing me with mild Sleep Apnea. Now I have a CPAP Machine and I'm sure this has saved my life. I have more energy during the day. Thanks Parkview Hospital.

Miranda Clark

The ER sucks and so do the Walk-in clinics. A NP at the clinics doesn't care if she treats you properly and she doesn't look at any of your background information but she doesn't have a problem snapping at kids. The ER at Regional doesn't pay attention to monitors or when they are going off even on slow nights. The Clinical Decision Unit NP you see maybe once but she said she was going to give me certain medicines and never ordered them. The new NP I had the next day put the order in but I didn't get them for over 2 hours and I saw her at least twice. Also the patient advocates are a joke. I complained about one NP at the clinic and she tried making excuses for the NP. Then a few days later called me back and said because I hadn't contacted her she was going to close the case. So don't even bother with those liars. It is a hit and miss here most of the time its a miss. Sad because I remember when Parkview North was amazing. Now if I could I would go to Dupont Hospital but unfortunately my insurance doesn't cover them.

Shanaya Asmore

I've went here twice in 48hours to simply have my finger drained because i got an infection from studio nails..i get there and the doctor stabs my finger repeatedly in the wrong place after i already communicated to him where it was my finger needed to be poked. So needless to say i left in way more pain than i came in and my finger is still infected right now. Im a dental student, i can't be walking around here with this digusting abscess on my finger. I pay out of pocket for my insurance so i should receive the treatment i pay for.

Melissa Allen

Nurses and physicians was awesome very concerned about there patients and treats everyone equal

Robert Strock

I'm here now and ive been waiting for hours and nothing has happened worst staff ever! They don't care about the patient theyre getting paid regardless were sitting here watching them play on their phones and everything. Will never be coming back here.

Danyell Maggart

The only reason I’m giving one star is because I don’t have to option to give no stars! To the doctor and nurse who treated my son for a pitbull attack and didn’t give him an X-ray and we drove 900miles back home to find out that he had a transverse fracture 7 days later shame on you!!!! I will NEVER EVER come here again nor recommend anyone to come here as well!!!!!

jake clowney

thanks for the band-aid for my gun shot wound waiting sucks

Tom_Alice Strong

Alert!!! New patient cost is $341.00. With my very good insurance that amounts to $162,17 out of pocket for a short 20 min appointment to refill 3 prescriptions - no exam! This place is a complete ripoff. Good doctors - outrageous prices. Avoid!!!!

Tyrone Baker

Only gave them one because it makes you, I will never be caught dead in there. I go in with a seizure and they then they want me to eat baby food. Someone needs to think policy.

Lakashia Veazey

Takes forever. EVERYTIME. Severe stomach pains and I’ve been waiting almost 2 hours. Calling people who came in after me. When I finally started shaking my head and had to ask how much longer. Oh they are waiting on a room for you. After you let 3 other people get rooms before me? Poor service, terrible customer service and VERY SLOW. EVERYTIME I come here, I’m always disappointed

Alan Williamson

I currently work there onsite as subcontractor jobsite supervision. Great staff, both clinical and non clinical. Still has a family, community hospital "feel". Very welcoming and comforting.

Kayla Preston

So my rate is based on the “attendant” in the ER today 4-13-2019 @2:52pm the ONlY reason I rate a one is because she is on her phone talking with someone on a video chat not even walking all the way out to ask the people that do pull up if they need a wheel chair! Plus I feel like the video chat should definitely go against patient privacy! She’s sitting in a chair worried about being on the phone then doing her job CORRECTLY!

josh i

worst hospital ever. Be careful with what they bill.. they are cheaters.....

Kenneth Cole

My wife tried to get help with her bipolar disorder they treated her like a junkie not cool

Brian Dorsett

It is my belief that both Parkview Randalia and PRMC records and radiology imaging systems are compromised. Either due to malware, or pure ignorance. It has been confirmed, at least personally, that records have been "shuffled" and are not of the correct patients. This includes imaging and pathology reports. Trying to work with staff to correct this issue gets you nowhere. They simply trust their own corruption.

Ann Gouvan

I was in Parkview in May. Upper lobe of right lung removed. Was on a lot of pain killers. I had the best time with them all, was not in pain, so when I came to I made up my mind, I would make it fun. The Nurses are the best an the 2nd floor. Dr. Grey, I teased him right along with them. So If you do not feel half bad, please make it fun for yourself and them. May God bless them all.

da aare

My Wife needed a head scan and her physician recommended she get it done here. We was charged $2287 for the scan. We have not met our deductible so it will come out of our pocket. I have found out we could have had the exact same scan done at Dupont hospital or Community Memorial for $700-$800. This place is part of our health care problem!! You better shop around before going here. I found this out too late but hopefully I can stop someone else from making this mistake. We have been going here for years but not any longer!!

Pamela Harrington

They didn't do much for my mum in the picture when she was hours from passing away from cancer.....no medicine or anything!!!! My name is Emma. I went there one time when I was very under the weather and vomiting and sat in the waiting room waiting to be seen & told good luck to you and was asked to leave!!! Although when I had my anxiety attack in the cafeteria they did take me to the er & gave medication that made me break out into hives

Sage Perkins

My grandma Middaugh used to reside here. I remember eating in your cafe and getting Pop Tarts from a vending machine.

aud reish

Brought my son to the ER, they were super nice through the entire process. Sometimes I've had grumpy people when I've been to other hospitals so it was pretty refreshing and nice to see kind people and smiling faces.

Andrea Henderson

The treatment was nice, but the bill was ridiculously high. You will be paying 5 to 10 times more then what you are expected to pay even with insurance. You’re better off going to Dekalb Health.

alex kellogg

This place has the worst labor and delivery crew I have ever come acrossed. Seriously, they are the sloppiest most unorganized and unhelpful due to lack of knowledge. People want to help but can't. My wife never got her pain under control and has not slept at all. I wouldn't wish this experience on anyone. The worst part is that we have to pay for ALL of it. If you get told you have to deliver here, run. Go to another state. Stay at home and deliver there, this place is the worst. I am about to go to Walgreens or CVS to get my wife Benadryl that was ordered 9 hours ago. Also, the anesthesiologist didn't want to listen to the prior 2 c sections and went by standard protocol. I hope he has a surgery and gets denied pain medication and gets told that Tylenol is really good and will handle the pain just fine. What a scam.

Conner Palmer

Worst third shift staff ever. Never had issues with Parkview, until moving to Fort Wayne. My girlfriend sat in the ER room for two hours without any staff coming in to update us on anything. We had to go get them just to receive some news. They are rude and unqualified for their position here.

Greg Michael

I've rarely had good experiences at Parkview. I like my two doctors (That are in the Parkview system), but I can do without the hospitals. I've rarely had good service, and if you are a patient, especially when you are sick or in pain, not being treated well is the last thing you want. I've had nurses who refused to give me my ordered medications until I contacted the doctor on my own. I've had staff who've forgotten me when my wife was heading to the OR for an emergency C-Section. This last experience was horrible. I had someone who flat out lied to me after they changed the entire schedule - and no one from Parkview could be bothered to tell me. That instructions for the testing weren't even close to correct. It was a multi-day test, and EVERY time I was there they told me something different and it all ended up being INCORRECT. What I actually needed to do, they wouldn't tell me until I was leaving that I needed to do something that wasn't at all what they had told me the previous day, or when I got there to start the test. I only went here to make it more convenient for my doctor, but the next time, I'll go back to Lutheran Health Network. They are for profit, and I always end up paying LESS than I do at Parkview, and I've never been treated as poorly at Lutheran or Dupont than I am routinely treated at Parkview facilities.

Jared El

My wife and I have been customers of Parkview Hospital for years. On our most recent visit, my wife was the patient. She was admitted into the ED on a Saturday evening around 5 pm. It was obvious that the Emergency Room was slightly less busy than average, and was even stated as so by some of the staff upon my questioning that during our admission. My wife did not have a life threatening emergency, so we did not expect any miracles. She did however have a reason to go to the ED at the time, and we knew going into it that we'd be placed in a back room (which was totally fine). What we did not expect, was an over 4 hour wait, when most of that wait time could have been easily avoided. There was a period of 1.5 hours, where we did not see a nurse, doctor, or anyone. I used to work in the Emergency Room at Lutheran Hospital, so I was well aware of the average length of time it takes to wait on the results for the basic lab tests that my wife had received. To top things off, we never once saw a doctor. I'm aware that the Physicians Assistant that took care of us is completely qualified, and that was perfectly acceptable. This doesn't justify the wait time though. It took 4+ hours for us to be treated for a basic health problem, by a physicians assistant, in a less than normal busy ED. To top things off, after we got home, we realized that the staff had spelled her name wrong, with the wrong birthday, therefore never accessing any of her previous records on file with the hospital. We even gave them her ID and insurance cards! Talk about a health risk! The fears and possibilities that come with improper identification are nothing to take lightly. Nevertheless, my wife was relieved of her medical issues, and we were home. Not a big deal. Until a month later, when we get the ridiculously high bill! Keep in mind, this was all for very basic medical issues. You want to charge me nearly $2,000 for a basic blood draw, urine test, and consult with a physicians assistant? Get out of here. So I called and made a complaint. The ''patient advocate" told me that she understood my complaints, and would make sure they were addressed. That was followed by, "however, it is vacation time, and a lot of our staff is out on vacation, so before you hear a response, it may be awhile." In our conversation, I informed the advocate that I was unhappy with the levels of care that we received, and to top it off with a nonsensically high bill was enough to keep me from ever returning for care again. So here we are, almost 4 months later. I get a letter in the mail, that apologizes for the mistakes, informs me of the reasons why they were made, and what they would do to prevent them from happening to someone else. That's it. Not even a phone call. No attempt to earn me back as a customer. So congratulations Parkview. My wife and I will not be back. When we have children, they certainly won't be at your birthplace.

Ed Bledsoe

Sadly, I was admitted to the hospital almost immediately checking in the ER. However, the staff was nothing but exceptional! They did everything in their abilities to make sure that my stay and treatment was spot on! Thank you all so much!

Misty King

Went in for surgery and I couldn't be happier with my experience. The absolute nicest staff, doctors, and nurses I have ever had to deal with. My nurses were the absolute best, from pre op to recovery. Excellent experience all the way around.

sweet chaos

2 hour wait in the emergency room, while people who came in after get to go right back. Watched multiple people walk out while waiting to be treated and the gentleman at the reception desk just says good luck. Horrible service.

D B

THE WORST CUSTOMERS SERVICE SKILLS EVER! I live two hours away, my 31 year old daughter was admitted to the ER because of a dental procedure that went bad at Lakewood Family Dental because they didn't know what they were doing causing cuts in her throat to the point she couldn't swallow because it started swelling. I call the hospital to see what they are doing about her condition and how serious it is. I talk to 3 people in a matter of two minutes then I get put on hold for over 20 minutes. What the hell is that? I am on the phone worried getting ready to get in the car to drive 2 hours to make sure my daughter is okay. And not one person can pick uo the damn phone for over 20 minutes on hold. So very unprofessional its disrespectful and disgusting. This hospital has the worst people skills. No responsibility, no respect for others.

Tonya Fett

I'm surprised at the ratings that I'm reading. I've been there twice in 2 years and everyone was very helpful and accommodating. Out of the 2 times I was just hospitalized once and everyone on my care team was awesome. I prefer Randallia over PRMC.

Angela Robbins

Had my blood drawn yesterday. Waited 40 min for it. Then they call today to say they are sorry, but because my blood was not processed correctly I needed to come back. When I asked for details I was told after drawing my blood the tech got busy and left my blood sitting so it could not be processed. They said they were sorry and when it was convient for me they needed me to come back. Really since when is getting stuck in the arm ever convient? I am so upset over their poor patient care and their lack of remorse for their screw up. May not seem much to them, but to a person who doesn't like needles and isn't feeling well it is!

Clifton Mulanax

From receptionist to doctor, some of the best service I've ever experienced. This facility, while being updated, still has that "solid community foundation" that is very reassuring when a loved one needs the best care.

Adelynn’s LEGO Channel

Love Everything about Parkview, my insurance sucks (as most do now!!) but I've had a few emergency visits and surgeries, with bills 2500-7500 they have always sent me to 1st Source Bank to finance my bills, very nice setup - they have helped me rebuild my credit.

Adam Action

Sorry...actually...No stars. This place scares the heck out of me. I don't blame the staff...I blame their system. Robots delivering meds...but they lose test results or neglect to follow-up on anything...except for their bill of course. Not what I consider to be "medical care" at all. Filed a complaint with the patient advocate people...and they sent the follow-up to a relative of mine by mistake. Can we say HIPAA violation anyone? True Story.

Elisabeth Jacob

In December of 2014 I was about 7 weeks pregnant when my Ohio OBGYN suspected that I had a tubal pregnancy. We were in Indiana visiting relatives so she sent us to the ER to take care of it. The only good thing I have to say about Parkview is that they were INITIALLY very nice and polite. They nicely took several tests, a few of which were unnecessary (there was no need for two different ultrasounds; I'm 7 weeks pregnant...they tell you right away that is too early to see anything through any ultrasound, especially the external one on your tummy). They nicely said they didn't know what was wrong. Then they nicely sent us home without treating or diagnosing a thing. Two days later we ended up in an Ohio hospital. They treated us and then monitored us to make sure I was okay. The bill for Parkview? $2,222.00 after insurance (it was $3,000 something before). Zero services rendered. The bill for the Ohio hospital? $500 after insurance ($750 before insurance). Complete care given. Parkview charged excessively for each test they took. That extra, useless external ultra sound cost $900. The internal one cost $700. Same machine. The technician took maybe 30 seconds to decide the external one was useless). After looking through each part of the bill and comparing it to the fair price (healthcare bluebook), I found that the fair price would have been $900 for us out of pocket (after insurance). When I called to dispute the bill, they were no longer polite and kind as they had been in the ER. They would not allow any negotiation or change to the bill. The law is on their side. They will allow you to make payments, but that does not help if the charges themselves are outrageous. So, overall... if you don't mind paying ridiculous prices for questionable or no care.. Parkview is your place. However, if you'd actually like to receive care and then be fairly charged for that care, you might want to look elsewhere.

Kirk Vakantie

Great folks in the Sleep Disorders Dept.

aud reish

Brought my son to the ER, they were super nice through the entire process. Sometimes I've had grumpy people when I've been to other hospitals so it was pretty refreshing and nice to see kind people and smiling faces.

Honest Review

very pleased with the staff and the treatment I received while in Randallia's ER.

jane armstrongin yogic qqsjisyv5qo8lakydhj2

Absolute pure hell!!!#

Pamela & Marshall Clarkson

Friendly and clean

Andrea Henderson

The treatment was nice, but the bill was ridiculously high. You will be paying 5 to 10 times more then what you are expected to pay even with insurance. You’re better off going to Dekalb Health.

N Jones

Employee approached me in full uniform to degrade me and make verbal threats to support her friends dislike for me. Is there no class in the medical field anymore? People who threaten harm, degrade and harass others should not be tolerated in THE MEDICAL FIELD! What is the world coming to when it’s okay for our health care providers to threaten physical violence and wish us harm..... and it’s okay? It’s sad to know you have these type of people on your staff caring for our sick, that isn’t smart enough to not approach people in uniform, send threats and harassment on Facebook messenger and on company time to make harassing calls.

Nicole Bowe

Parkview has terrible doctors and terrible care. That is at any location. All the doctors know how to do is talk and not treat anything. The ER doctor missed a blood clot, he got an attitude, and I begged for water and Tylenol for the pain for 3 hours. I was given a single cup of water as I walked out of the door and was never given the Tylenol that I was promised. I have excellent insurance, so I can and will be immediately switching where I receive my care. My OB is not good, either.

Kylie Fenter

The hospital is a state of the art facility. They really did great the 23 days I spent there. But their billing department is awful! They refuse to work out a manageable payment with you. I was always told if you make a monthly payment that they can't send you to collections but guess what. They can if you dont meet their unrealistic monthly expectations. Even when you explain they are not your only debtor

David Schwarz

Unaffordable even after insurance