Reviews of IU Health Ball Memorial Hospital (Hospital)

Melissa Howell

Caring staff and great care. The radiology department is top notch--A+!!

Nancy Call

Piss poor services with radiology department. NOT AT ALL HELPFUL

Michael Madden

I've been under the care of a neuro surgeon and he has been nothing but profrssional, courteous and a dam good Dr.

Kimberly Ann Walker

I like some of the people working here

Jeremiah Davis

Not my first choice by far.

Scott Lewis

Been several times over the years my dad died in their care not even good enough for backyard vetinary clinic

Britny Bobbitt

Avoid this emergency room. I was severely throwing up, to the point it had been 6 hours not keeping any of it in. I had thrown up 17 times in a 3 hour period, and continuously had to run to the restroom there in the ER for my 4 hour wait. Once I got in the room, it took him 2 seconds to figure out what was wrong with me, yet he still ran tests on me. They gave me fluid through an iv and I was off. I waited 4 hours for something that took not even 30 minutes. They were however very nice about my wait once they got me in there. The nursing staff was extremely nice.

alyssa wozniak

I tore my ACL and Miniscus on Wednesday and when I went to the ER the staff was nice I guess, but they didn't take me seriously and it seemed like they didn't think much was wrong. I went to an Orthopedic on the following day and Friday and after an MRI they diagnosed a complete ACL tear on my left knee and a partial Miniscus tear. I go to Ball State and the orthopedic gave me a number for the Ball Memorial hospital to schedule an appointment with a specific doctor closer to Ball State. I called the number and the lady on the phone was kind of rude and I was told I couldn't come in until April to start physical therapy so again, no one taking me seriously so...

Charles Akers

Very caring staff

Misty Briarton

Highly disappointed. Went in with severe migraine, chills, muscle weakness, and an all over body skin rash. They gave me fluids and sent me home. Did not help at all.

CHEVYMEDIA

Not good place to go to they got bed bugs they make you sit there for hours it’s dirty

James Dean-o Martin

Very nice place with super friendly employees.

Aud Pod

I would put no stars but seeing as thats not an option on here i cant. Terrible staff. Poor attitides. And not doing their jobs. Ball is the worst hospital in indiana.

Vickie Neal

The nursing staff is great but the billing department is a joke. They sent my mom to collections on a bill from 2 years ago that she never received anything about! And don't even try to ask for an itemized bill... If I could give them a negative star rating, I would! Going to Anderson from now on!!

Adam A

Don’t listen to these one-star ratings. Ball Memorial Hospital has always treated my family and me very well during our visits throughout the years. Most of the complaints were about the ER and the odd room designs/old building. You have to understand that a busy room full of people is just the nature of every ER. To answer the second problem, Ball is doing construction in several areas of the hospital to make it suitable for their cutting-edge edge health care.

cecil stephenson

I hate having to come to the ER, but when I do I love it when Dr Kornilow is the attending physician. He has excellent bedside manners and takes the time to explain everything. He is not only a very good doctor, but a good guy in general.

Elly DeVoss

As far as their ER and psych ward are concerned, you're better off going anywhere else. The only way they accept you as a patient into their psych ward is if you tell them you have a plan and intend to kill yourself, or have already done it and are in the ER for doing so. They apparently don't deal with psychiatric disorders, only with suicide. And even then they suck at it. If you admit that you're going to kill yourself, but haven't done anything in front of them to act on it, then you're a voluntary inpatient and have to wait for a bed to be available. Meanwhile, no one checks on you during your stay in the ER (that could last days) to make sure you're not trying to kill yourself. Once you're in the psych ward, pray that Dr. Khadilkar isn't the one working, because you're better off saying you're all cured and going home before the bills get too high. He's worthless. He doesn't care about how you're doing, only that your thoughts of suicide are under control. If you're schizophrenic, everyone knows it, but just haven't been diagnosed. He doesn't care. He'll tell you you're just stressed and send you home as soon as you're not actively trying to kill yourself anymore. Seriously, if you have any other choices on where to go, avoid BMH like the plague.

Anthony Edwards

Complete joke.. just terrified to help you if your under 50... stereotypical thoughts are with them.. don't go here

Diana Schultz

Good Caring staff. Clean facilities.

Ms King

It's close to my house. That is about it.

Matt McFarland

Way too long of a wait. Horrible experience. Worth the drive to go to a hospital in fishers or Fort Wayne.

Bobbie Lanning

My sister in law is being held against her will at BMH. She signed herself out but as we were leaving a doctor said she was placing my sister in law on a psychological hold. My sister in laws medication was stolen by staff when she brought this to the staffing attention they called her a lier. Staff accused of purposefully of overmedicating herself while at the hospital. My sister in law is able to communicate and is completely ambulatory. This is criminal confinement for no other reason except to charge my sister in law for unnecessary medical procedures. Since she has signed herself out her insurance will not cover any additional medical treatments.

Teresa Taylor

Extremely helpful, friendly people.

cassie reno

Sister went in because her water broke and they told her she needs to go home because her baby was screaming because he was tired. Doesn’t even know if it was her water broke or anything. Refused to see her. TERRIBLE SERVICE. Clearly doesn’t care about our patients.

Michael Horn

There's a cave in the woods with a witch doctor that's a lot faster!!!

Brandon Scott

Broke my arm. Was sent home and told not to return for 3 days, after 3 days of pain came back and the nurse told me it was broken lol it’s a joke for a hospital

Mitchell & Kattie Coleman

Staff is always friendly and go above and beyond

Alexandria Koontz

I came in twice in the same week. The first time, they diagnosed me with a UTI, but when my symptoms grew worse instead of better and I came back, they said they misdiagnosed me the first time and write me a THIRD prescription. I didn't even get to see a doctor the second time-only two nurses. The doctor on my first visit came in, told me what I had, gave me a scrip, and then left, without explaining a thing to me. As a young college student on my own for the first time, I had tons of questions and didn't have a thing explained to me. They simply referred me to the on-campus Health Center. It was very frustrating...

Kevin Roche

Arrived at ER on weekday afternoon. 3 people in waiting area. My 21 year old daughter had a temp of 103. 2 1/2 hours later, no service. This is not the fault of any individual doc's or nurses, but the admin of the hospital. We had to leave without being seen.

Morgan Hicks

Let me start by saying that the nurses were incredible to my brother during his last days. If I could just review the nurses, I'd give them 5 stars. Thank you all so much for your care and compassion. That being said, our experience with palliative care was horrific. The woman who handled our case spoke to us in an unbelievably condescending tone. When we would leave for errands, she would come into my brother's room and repeatedly push her agenda...even though he was in and out of consciousness and was hallucinating regularly. She was relentless. It was so obnoxious that despite only being strong enough to speak a few sentences a day, my brother took the effort in one of our last conversations to tell me how uncomfortable she made him. Hours before he died I went to the nursing station and begged them not to allow her to bother him again, as I did not want her to be the last person he ever saw. Luckily, she wasn't. The last thing a family needs while their loved one is in the hospital is to be harrassed.

John Dixon

Sat for 4 hours waiting on a simple X-Ray, asked what was taking so long and the nurse tells me that they do X-Rays based on sickness or how bad it is and that they don't think we were a top priory so it'll take a while..... That's after 4 hours of waiting. They don't care about the people here they're all just here to collect a check!

Mitchell Lykins

Don't go here unless absolutely necessary.

Jim Suttles

As long as you have nurse that cares about their job get excellent service

Jen Thomas

Knowing that they couldn't do anything for dental problems. I know I'm dehydrated (no fluids) and they sent me on my way with a prescription. Knowing my pain was so extreme they couldn't even give orajel or anything. I'm not paying a hospital that did nothing for me.

Steeler Guy

I would like to give a big shout out to nurse practitioner Tia she took the time to listen to what was going on with my knee and gave me great medical care...

Jerry Sandoval

Place is a JOKE was treated in the hallway while having other patients stare at us during our treatment. Then placed under a light that we can't dim either. Asked about getting a room to get our privacy it was an inconvience for the hospital. I really didn't like having staff and patients walk past us while trying to nap. The situation is infuriating being that there were atleast 8 available rooms while we continue to get treated in the hallway.

Samantha Tuck

Couldn't be worse. Walk in with chest pain and watched at least 3 people get rooms before that came in after me. When the guy that thought he broke his wrist that came in after me got called back before me I left!!!

sherdan29

Awesome Medical Center. Busy but friendly. Patient first mentality

Sandra Nash

Excellent working environment. Excellent PATIENT care.

scott craig

No longer a patient, now just a customer.

AJ Christian

This is a facility that condones child abuse, child neglect, and endangerment of a child! A 7 year old entered E.R. with negative drug rection, rapidly increasing rashes, and swelling in the neck area, then instead of triaging the child left child in E.R. waiting area for over an hour, and ONLY then took him back when they seen me taking photos of him and his condition!! DO NOT TAKE CHILDREN HERE if YOU CARE ABOUT THE best INTERESTS!!

Jessie Jones

I took my daughter whom had 9been throwing up dark green bile for three days, to the emergency room by ambulance and they sat her out in the lobby for hours! Not very compassionate! Receptionist not friendly either. Waited for hours! I sure do wish another hospital would give them competition! ... com comal

Ron Rankin

Quick visit, the staff are nice and considerate to the patients and their families.

John Pearce

They are good at what they do. The inside is spotless, and the parking lot/garage are always free of debris. You may be waiting a while if you go to the ER and are not in critical condition, but afterward you'll be in excellent hands.

April Farmer Dudon

They go above and beyond for even the smallest request

Heather Hosier

Horrible, pt 75 yr old h/o heart attack, copd, chf, and cancer. Brought in by ambulance for chest pain still in lobby of ER over an hour later. Vomiting and waiting to be seen.... this is ridiculous!

Sofia

Good and bad. The good is my grandma was in on the oncology because she was on hospice. The hospital may have a few rusty areas, but these oncology nurses were WONDERFUL! Some times I feel when a hospital gets too large, the patients can feel more like they are being treated as just a number or customer. I think many people also feel this way. Have close and one on one time with the patients, your level of care on patients side will go up! When the patients become rounds and check marks to say 'I saw them today', that is when their is a problem. As a doctor or a person that cares for patients, more than ever your patients need someone to guide them, and treat them as more than just the 5th patient I have seen today. They are people! Just like all of us! You are not treating a customer, or even a stranger anymore. This is your patient, and you care for your patients like family.

Addie Taylor

Maintenance people are so nice especially Ryan Taylor

Tammy Branham

My uncle Donald Norton was on South wing 2nd floor ICU... I want to thank the Drs and nursing staff for all they did for him and my aunt Nancy... to the nurses..you brought so peace and kindness to her and her family in a very terrible time. Thank you so much.

Danielle CoeWysong

They take pretty good care of us lol

W & J & L Wagner

Nothing still setting here waiting in the car because there pharmacy is so damn slow for meds. We just came from my babies doctor they call in scripts. They should have been done already. Now I've been waiting in the car 20 to 45 with my sick daughter sleeping on my lap. They need to improve on this service or hire more people. Get it fixed.

make america great

i came in with severe abd pain 12 hrs they were full but got to me very promptly. the doctor was very good very knowledgeable and answered all questions . i had an appendicitis and i went to surgery and Dr Cocco saved my life. i am glad we chose Ball. i may not be alive if i would have gone elsewhere Thankyou Dr Cooco , Dr Chollmer and nurses i owe you all

Carl Gilbert

This is my 3rd visit to this hospital so this rating is not based on 1 ER visit or a short stay but is based on all 3 visits as a whole.I have had a lot of experience with hospitals because alot of my family members have been in them,my mother passed away in the hospital in my hometown and I wouldn't step into another one after that because it brought up a lot of painful memories.First of all no one wants to be in the hospital but sometimes it happens and I will say that if I do pass away in the hospital I genuinely hope it is this one. The Doctors and Specialist are knowledgeable,professional and experienced and I witnessed some of the best bedside manner by any one Dr. I have ever witnessed in my life the Dr. asked his serious health questions first and then made the family feel more comfortable with a little humor and you could immediately see relief return to their faces and voices. I have had the pleasure of meeting the most caring,happy,loving,sweetest and hardworking person in the world a nurse named Gayle.I know people because my job consisted of dealing with the public on a daily basis for over 20 years and know that you need to put your best foot forward while serving the people,Gayle was different she was genuine.This nurse I think got all of her energy from the happiness and relief she received from others.I personally think she did her job more for the satisfaction she received than the paycheck. Ball is a teaching hospital and that is a good thing in my opinion because the students are fresh out of school with heads full of new knowledge and eager to use what they have learned. I could say good things about the hospital all day long but no one reads long reviews so I will close but in closing if you did have a bad experience at this hospital I am sorry but mine couldn't have been better!

Matilda Porter

Wonderful

Preston Sears

They saved my life in the icu I have 3 kids and this year I my 1st grandson I would have never met if I didn't go to the hospital that night I had endocarditis 3 years ago and almost died but now I'm working making great money and my family has there dad back thank u too everyone at the icu for saving me Love Preston

Mary Weisse

People are really nice

Jason Damron

Absolutely heartless, soulless, despicable "health" center! More like Death trap! Only go here if you're suicidal.

Steve Mcdonald

My care by Hannah,Samanta,

Zachary Overla

As the only hospital in Muncie, you sort of have to go here for emergencies. However, they are very kind amd caring.

Elizabeth22

So I went in with my daughter for my sisters delivery she was being induced and we wanted to stay with her and watch the delivery. So we were there a couple hours the night before then came up the next morning and she had him about 5:30 that afternoon. So I have had all 5 of my kids at ball always good experiences. But now I wouldn't go back. The nurses in labor and delivery were snotty and hateful and I've just never seen anything like it in a hospital. They kicked us out of the room when they knowingly knew we were there for my sister to watch and she wanted us to record her having baby. I just had twins there not even 2 years ago and my room was full of my family they've never had a policy on how many ppl could watch as long as I've went there. The nurse said it wasn't about us. Hateful like said we should have read the bulletin hateful like. Not apologetic at all my mom was tearing up. I mean we obviously know it wasn't about us. It was the way they handled it knowing we were there for her and she wanted us in there and it videotaped. It was just an awful experience with the hateful nurses doctor seemed really kind though.

Nick Fabian

Probably one of the WORST hospitals in Indiana

Laura Kraycsi

All of you complaining about your wait be thankful you weren't rushed in. If you had been you'd know what a true emergency is. Complaining about waiting in an ER is truly selfish. Put yourself aside. You have no idea who that nurse and Dr is performing cpr on. Intubating or reversing the effects of a stroke for. Grow up.

Furry Twins ASMR Channel

Worst Hospital in Indiana I was haveing an asthma attack and they had ne in the waiting room for almost hour wtfff never come here they dont taje your health seriously..at all nd the bad thing about it was that I was the only person n the waiting room ..

Cllaws 889

Most people who right poor reviews about this hospital are uneducated in the field of Public Health Care, it's a very good hospital. All reviews with poor feedback are unjustifiable and simply ignorant. "I waited too long in the ER and I was throwing up profusely...my nose was bleeding...I had a minor wound...." ER's don't prioritize people by the patients view of the emergency. If there were real problems you would be rushed into the ER stat. Cutting edge technology with a University Campus located across the street. These people know what they're doing.

Justyce Thomas

If you are from out of town or just moved to Muncie, do not go here! They are horrible! My mother was going here to treat her breast cancer, and they never told us that her cancer was continuously growing. My mother recently passed on May 20, 2016 & it would have been prevented or she may have had more time, if we went somewhere else. Majority of nurses are very rude, and they may not check on your loved one or you when they have to. The doctors are also very rude, and they act like they don't care about your situation or helping you to their full extent. This is a horrible place, and that's the people of my city call it "Ball Memurder". PLEASE FOR YOUR SAFETY DO NOT GO HERE!

Quinn Comical

My mom has always been in the hospital, she's heavily disabled and has had the following in my lifetime: chrones, asthma, copd, gallbladder removal, seizures, dead lung, disk on spine, heart attack, bone degeneration, etc. She's always getting the treatment she needs at some limit, even if not the best. Some of the nurses are amazing, especially on the 2nd floor. She's currently in the hospital and the staff is so understanding and loving, now that she's out of intensive care and on the 8th. Although she does always get the help she needs, my mom is allergic to some medicine (that I forget) and she informs them, as well as it being in the records. The staff had then given her something with it in it, causing a serious reaction, and stating it was normal. Another situation happened the other night, where my mom couldn't breathe and the nurse did nothing; stating she was "holding her breath" and "faking" as the machine went off. They had gathered, nurses, doctors, etc; and they talked around her like nothing was happening. Eventually, she was so bad they had to take her back to intensive care.

Jen deffinger

My grandma had been at ballHospital for the last seven days she was in the PCU and then transferred to oncology for comfort care. I have the most respect for all of the nurses and techs that took care ofMy grandma. They were all very respect full they were helpful they answered our questions. They made you feel at home. I would also like to mention the palliative care doctors. My family would not have been able to get through my grandmother‘s passing without the help of dr. Buchanan. And the other members of the palliative care team.

Lynne Bragg

ER is like the Twighlight Zone.... My sister went to the ER with arm and chest pain and was promptly put into a Cardiac room, seen by a Dr and given tests. All good. I arrived about 1 hour later. I sat with her for 3.5 hours and at no time did her nurse check in on her. No offer of water, blanket or pillow. I went to the nurses station several times to inquire about the status of her tests, to get her water, to inquire about when she would be transported to a room. What has happened to patient care ?? I was really shocked. Is this the normal for Muncie and ER care?

Kayla Ridge

I went in for severe pain in head and neck. They informed me it was a headache and gave me ibuprofen through an IV. They didn't ask me if I felt better. They didn't run any type of testing and they didn't even allow the iv to finish before they discharged me and had another patient waiting outside my door for my room before I was even given my paperwork. It's now 2 weeks later, I still have the pain, I lost my job over it and I still have no answers as to why I'm in the pain. way to go.

Joshua Priest

Been wait more than two hours and they are not even busy

Traci Kristine Rowland

I am transgender, so going to a new hospital is frightening because I never know if I will be treated with dignity or not. My experience at another hospital was horrible. I was on 9 North, and I was shown so much kindness and respect. I felt safe and among friends. All of my nurses, techs and my doctors were wonderful. And the care they provided was perfect.

nathaniel mauro

One Doc show in ER tonight guys!

Cearie Girl

People that want to complain about the long waits it is because they did not need to be there in the first place! The reason there are such long waits in ALL E.R's is because everyone goes there like it is a doctor or dentist. Since when did the E.R become a place for a small cut or sore throat or cough? This is the majority of what comes through the door and this makes the wait times high for people who DO need seen. If you are having a heart attack or Chest pain or stroke or have been in a car wreck you will be seen right away. These are real emergencies! YES the E.R is going to have a long wait time especially if you are there for something you could have easily went to see your primary care physician about. I have been to Ball countless times and have only had a few bad experiences. I know nurses are overworked and underpaid and under-appreciated. Thank you Ball for all you do. You are a great hospital people just don't understand how it works....

JA Fields

In June I broke both bones in my right leg, below the knee. This was early on a Sunday and was told I would have surgery that afternoon. Well, that didn't happen and with no explanation. Monday, Tuesday, Wednesday; same thing; surgery scheduled and then no surgery. No explanation until Wednesday evening around 6pm and a Doctor came in. They had never handled that much trauma surgery for a leg in that area. They wanted to transfer me to Indianapolis. I had asked on Sunday if I could be moved to Lafayette since I am living in that area and have had prior surgery there. I was told NO! But now they wanted to send me to Indy! Going that many days without surgery, I was miserable. It took forever to find someone competent and knew what they were doing to draw blood and start an IV. Blood draws left me bruised and sore. That Wednesday evening I demanded that I wanted to be in Lafayette. That finally happened at 9pm, which meant I didn't arrive in Lafayette until 11PM. All the people fluttering in and out of my room were of no help. At one point I had 3 students poking and prodding all at once. Seriously, that is uncalled for! I did have some nurses that were kind and caring but this overall situation makes me sad. I have known this location when it was Ball Hospital and now that it is IU, it is extremely disappointing. Franciscan in Lafayette performed my surgery early the next day and was allowed to go home in 48 hours of arriving there. The 4 days I spent in IU Muncie was an absolute waste and all to the tune of over $14,000.00 billing. I have contacted my insurance providers and advised the situation. No one, including them should pay a dime for that type of NON-service!!

Mark Nix

I am writing in behalf of my niece who was seen in the ER recently. When she arrived there was no one else in the waiting area. She was vomiting and in excruciating pain. She wasn't even taken back to triage. They brought her out a pill to dissolve under her tongue to help the nausea. It didn't accomplish a thing. This service is UNACCEPTABLE!!! She waited for over an hour and a half in terrible pain and non-stop vomiting. Everyone deserves the right to comfort and compassion. It should have been the priority of the staff to manage her pain and stop the vomiting. I have spent many a night in hospital emergency rooms and know that they are to address your comfort and pain level immediately. There is no excuse for her treatment. The weather was bad and my sister had to leave and drive another hour to get her in to some place that would treat her like a human being. Heads should roll there in Muncie if that is all the better your ER is. We will spread the word to our family and friends that you can't be counted on.

Christopher Ellis

Received a bill from the hospital. I live out of state. It took me three days to be able to contact someone from billing. After giving me the run around for 6 hours, I was finally able to get them to send me a bill. The billing department is a joke. I do not know if it is their software or just the representatives. I happen to be on vacation from work otherwise I do not know how I would have received a corrected bill. I was finally able to pay my bill. They seemed very uncaring on collecting money for bill. I imagine they had alternate plans to collect my money. My guess would be that the hospital would have turn the bill over to a third party. The hospitals are usually too lazy or uncaring to send a patient a bill and prefer to use these third party collection agencies.

Glen Francis

Taking great care of my father

Margaret Thornburg

I give one start only because zero is not an option.

Samuel Mahoney

Extremely slow, I’ve been to a lot of hospitals and never been to one this slow and unwilling to help someone in clear immediate pain

Angela M

Overcharge...went in for a blood draw for my son through a central line. They can't do it in the lab there so sent us to oncology. Staff was nice but 2 hours for a blood draw os ridiculous...and then I got my bill for over $500!! For a blood draw! Will not be going back for any services of this is how much they gouge for a blood draw!

Cruising Diva

ER is horrible. My son had a fever of 105 with an pneumonia. We waited in the ER for 8 hours before we had enough and left for another hospital. I drove him to St Vincent in Fishers. St Vincent got him in right away. Avoid this ER if you can.

Tay Vee

They suck, went in with shortness of breath and weezing, told them I was asthmatic and didnt have any medication ( inhaler) and they made me wait 1 1/2 hours to be seen!!! REDICULOUS! !! I WON'T BE GOING THERE AGAIN. I SUGGEST YOU GO SOMEWHERE ELSE SERIOUSLY.

Keri Smith

I really just had the worst experience there. First of all you will wait HOURS. When I finally got back there I waited two hours for Tylenol! No one would talk to me or give me updates. I just sat there for five hours for an inhaler. I asked the nurse what I should take for my bronchitis. Her response? Benadryl. It’s almost comical how completely unhelpful you all were. Then I finally got my paperwork to leave and she told me to sign, I did. She said “you’re good to go” and vanished. I walked alll the way out to my car before I realized no one removed my IV. So I go back into the hospital to get my iv removed and they send me to triage and ask me to wait for them to finish with someone else before I can get mine removed. I just had a horrible experience and I still don’t have any medication for my bronchitis. Totally unprofessional.

Erica Fox

Two stars because Dr. John Schmidt in neurology is great, Tanya who is one of the nurse practitioners in the ER is wonderful, and many providers in obstetrics are top-notch. I had a perfectly fine time delivering my daughter here and they’ve done a good job helping me with my chronic migraine disorder. However, my complaint is against Natasha Lynn Thompson, NP, regarding December 19th, 2017. My daughter experienced a thunderclap headache (a very sudden, severe headache) followed by a period of unconsciousness, then projectile vomiting when she came to. In the past year, I’ve spoken with three other nurse practitioners and one former ER nurse, and learned that this is indeed a medical emergency because it can be indicative of very serious neurological problems: brain bleeding, stroke, seizure, aneurysm. Fortunately, it’s been nearly a year, and my daughter is fine as far as I can tell. However, that night, after being examined by Tasha Thompson for maybe two or three minutes, tops, she “diagnosed” my daughter with “gastroenteritis”, explained that “belly pain can cause” what happened to her (what?) and prescribed an anti-emetic. Actual quotes. I requested an MRI or CT and was told that an MRI wouldn’t be done without a CT (which isn’t true, I've had them) and that a CT would expose her to radiation (which IS true, however, again: I've had CTs during medical emergencies). I requested bloodwork and was told that nothing in bloodwork would be relevant. When I questioned her line of thinking and asked for a second opinion, she spent more time bragging about her former--read: former--position at Riley Children’s Hospital. I asked, “What do I do if this happens again?” I was told, “Bring her back.” Why, exactly, would I ever do that? The next day, of course, my daughter did not have any more vomiting or other GI difficulties, because she didn’t have gastroenteritis. (She was, however, extremely dehydrated, which is what I assume caused the incident, though this was never addressed.) At a follow-up appointment at Open Door, a provider asked me why no bloodwork was done, and explained that elevated prolactin levels could’ve indicated a seizure. Multiple providers I’ve described the incident to have told me that this was completely mishandled, including two who work in our community (and, I know from experience, provide excellent care). Most of my family members are healthcare workers. I am not ignorant. This person should not be practicing medicine in our community or any community. For whatever reason, Tasha Thompson didn’t feel like my daughter was important enough to receive anything but a nonsense diagnosis. I empathize with everyone who has ever worked in an ER. It’s hard work, the shifts are long, and the work is grueling. My father worked as an ER nurse in my hometown for several years, so I understand. We all make mistakes and medical professionals aren’t perfect. There is, however, no excuse for such a blatant disregard for patient care. The time she spent defending her credentials to me was time she could’ve spent *caring for my daughter* and listening to me about what happened to her. I immediately filed a complaint on Ms. Thompson through the joint commission, and received no response. She continues to practice medicine in the ER, which is dangerous, because a provider who diagnoses a thunderclap headache as “gastroenteritis” is liable to kill someone. This puts everyone in Muncie in a very scary position: time is critical during medical emergencies, but going to the closest ER may result in someone treating your potential neurological emergency with zofran and apple juice. I encourage anyone who has ever received subpar care from Ms. Thompson to file a complaint with the state, which I will also do if I continue to receive no response from BMH regarding this incident. Also, anyone who *would* like to file a complaint and would like assistance in doing so, writing one, submitting it, etc. may feel free to get into contact with me. I would be more than happy to help. Thanks. God bless.

Kent Stewart

Emergency Department wait was terrible there.

Paige Denton

Shared rooms are no longer allowed.

Queen Leedia

I'm 8 weeks pregnant & I waited for over 2 hours to get into a room after I specifically told them I was in extreme pain and bleeding. They told me they would get me the next room available, I was the only one basically in there until people started coming in and I saw them all going before me. I finally got in & got to see my aunt (one of the R.N.s) there which calmed me down. Everyone in the E.R. was nice.

Brooke Mccreary

The time you have to wait to even get out of the waiting room is absolutely ridiculous! Every time I come to this hospital i regret it 30 minutes in. Over 2.5hrs just waiting for a room. Next time I will drive 30 minutes to another hospital, I thought they were bad, hell they get us a room in about 30 minutes.

Derek Gosman

I once had a bad reaction to some medication and thought I was having a heart attack because my left arm was discolored, I was having severe arrhythmia, and I was sweating profusely. The nurses proceed to make jokes as if I had taken the medication incorrectly. Plus, the doctor said it was not an actual heart attack and that, in the future, I should consider going to urgent care for issues that are not "true emergencies."

Randy Stevens

The nurses a rude don't tell what's going on they just give you the run around just let you set there and let you suffer when are having a heartack 15 hours straight We went to Lutheran hospital after We left there and my uncle was treated like a patient should be kept him informed and checked on him alot to make sure he was comfortable didn't treat him like he was a hassle like ball did if nurse can't put up with people they shouldn't be a nurse and Lutheran was busy to i would take my cat to ball hospital

Rikki *

I have had the opportunity to work here, first as a medical student and now as a resident physician. Everyone works as a team, placing the needs of the patient first. Care is provided with compassion, and people strive for excellence. This hospital has been ranked very highly at a national level for quality and safety measures. I would gladly come here if I needed medical care.

Jayla Boyd

I went in to have my baby girl. I had the two most AMAZING nurses. Because of them, I have a whole new appreciation for nurses. These two women went above and beyond for me and I couldn’t thank them enough. Thank you again Karen Langdon and Jan Dilley!!

stelthykat and Company

A few weeks ago I went to an urgent care center. The doctor told me to get to the emergency room ASAP for a CT scan and a few other tests. He even called them ahead and said these were tests that needed to be done to ensure I was not getting sicker. I waited about an hour, for assigned a resident and a nurse and suddenly the resident comes in insisting that I drink glasses of water. They already had me scheduled for an IV. Nurses were baffled why he would give me water when it was unknown if I needed surgery and no doctor had been consulted. After they'd run labs I asked about the scheduled CT scan and they refused saying it wasn't necessary. I was discharged with a prescription, and NEVER spoke to a Doctor or had any of the recommended tests run. My family doctor was appalled because they didn't even get the prescription right so I am now having other issues that could have been prevented. My family doctor was so upset that he took my entire teams names and was making a phone call to them. He said those tests should have been run 1st as if it had not resolved on its own I could have very well needed immediate care and attention. Now I'm one month after I got sick and I'm still dealing with the issues that they overlooked. I understand in the medical field you must prioritize cases. I understand that if I go into the ER with a broken bone I may not be seen immediately because of someone needing cpr. I understand an ER is busy, however if you have had a medical professional insist you need a test on an incoming patient you should probably run the test. Besides all that this hospital has horrible hygiene practices, staph infections run rampant in here due to these practices. And doctors continuously make errors like I mentioned above. Went here for a broken none years back and had to wait for hours while they deliberated if it was actually broke, I'm no expert but if I could read the x ray and see plain as day the bone was broke four doctors and a technician should be able to do it too. I would highly recommend Hospitals in Anderson, Indy and Lafayette because I've never had issues like this happen at these hospitals.

Brandon Oren

Worst hospital. Multiple experiences by myself, wife, mother in law, and other family members. All bad...really bad. Dangerously incomitanant in my opinion of course.

Norma Davis

Over the years I have had family cared for in the hospital, the ER and their outpatient services. I have had good and bad experiences. Overall I find the nurses and physicians try very hard to do a great job, Individuals usually write complaints but only a few write the good experiences I encourage you to address your concerns when they send you a review so they can strive to improve. Always give the positive as well as the negative. May you all stay healthy .

Bonnie Pearson

People are open and friendly

Jen Cameron

If you need surgery on your left leg, Ball will be sure to operate on the right leg. Sadly i am not kidding. Dive the extra 40 minutes ANYWHERE else!

LARRY SATKOSKI

My family had a recent experience with Ball Memorial Hospital concerning my 92-year-old mother. She suddenly became gravely ill after always being a healthy, vibrant woman. She was in ICU and the 5th floor cancer unit. The care and compassion shown by the staff here was exceptional. My brother and I are both health professionals and were impressed with her level of care. The only reason I didn't give them 5 stars was that the cafeteria food was not so good and the hospital is in need of renovation, which they are working on. This did not affect her level of care, though.

Lisa Burton

Would actually give it negative stars if I could. The staff here is so incompetent. It's truly sad that they have so much education they brag about, but yet a parent knows so much more.

Sarah Fox

Whatever you do, DO NOT go to the psychiatric ward upstairs. If you don't have either the proper kind of Medicaid, insurance or even money to cover your meds, they will keep you in there until somehow someway you or your family gets the money. Which is the same thing as holding a patient hostage. It's not right at all. Also, the so called "Psychiatrists" are total quacks who don't care and seem to get some kind of sick enjoyment out of experimenting on the patients. They just give you your pills then practically forget you even exist. Most of the nurses were pleasant, but some of them were just absolutely rude and treated their patients like they were prisoners, including me. What's even worse is that no one will even bother to inform you about that medication payment bs until the last minute. Very horrible establishment, if you ask me. If you need any kind of inpatient psychiatric help, DO NOT go to Ball. Please. That place is in desperate need of improvement, compassion and ethics.

Bob Crawford

My wife has been in numerous hospitals in indianapolis and now muncie in the last 12 years (4 thirty days stays in the last 7 months). She is seriously ill with multiple maladies. We have found IU Ball Hospital to be the best of all the hospitals she has visited. From emergency to the patient floors, there is a friendly, caring environment we have not found in the other locations. When you are sick, or hurting, the responses you get from nurses, doctors, and technicians goes a long way in aiding the healing process. The help you receive at Ball is exceptional! I could only give Ball 4 out of 5 stars because of their food service. It is not correct to add the name "service" to their food provider. From the phone ordering system, to the food and condiments, to the preparation and delivery of the food, it is sub standard. Examples are as follows: 1) Elderly patients, who can barely lift a fork, are expected blend and mix there hot chocolate in their bed. 2) If you order pancakes, you are delivered bare pancakes, unless you specifically order butter or syrup as a addition. 3) Food is sometimes left on a counter across the room, instead of being left at the bedside. How is a person who can't get out of bed supposed to get their food? 4) if you are in the AMG section of the hospital the food service is even worse, since "they" decide what you are going to eat, unless you order your breakfast before 7pm the night before...no exceptions.! The different rules for the AMG section are not explained prior to entering that section. The quality of the food is at best a "C" but the food service is definitely a "F"! If it wasn't for the food service, IU Ball would get 5 stars from us.

Jessica Belcher

As long as you are in trauma and other locations it's great, but ER....its just like any others.

Jerry H

If people would use the er for actual emergencies instead of going there for routine care instead of a doctors office they see 160 people a day on average you would find shorter wait periods and if u have an actual emergency like a heart attack there is no wait.

Scott Cummings

Good place for Health care friendly employee's

Makayla Morgan

I gave birth at Ball Hospital and sincerely wish I hadn't. The triage room in labor and delivery was at least 90° while we waited over an hour for a 20 min test result to come back to determine if my labor had broke. The nurses ate their food while we fanned ourselves with the curtains separating the triage "rooms". The anesthesiologist was a complete joke. I waited for an epidural for a little while but once I got one they upped my Pitocin immediately to a 9 and threw me into active labor almost immediately all while my epidural hadn't been placed correctly. The nurse in the room with me was nice but oh so annoying. The Doctor who was delivering my baby to begin with switched with a different one because it was shift change. The list goes on. I highly DO NOT recommend!

Angela Mckillip

This is the 3rd time I’ve been disappointed here. From now on my family will be going to Anderson. My BP was 182/114 and I had a head injury, 2nd Er visitor, and we still sat there for 1.5 hours. I went home. No ER should let someone with a BP as high as mine go home. I told them I was leaving and they said OK. Really?