Reviews of IU Health Arnett Hospital (Hospital)

Justin Luse

Me and my wife came in to literally get a stuck ring cut off this place is the biggest waste of time and energy I’ve ever seen it’s like they just wonder around aimlessly like they are lost then almost as if they forgot your here ask “oh you still doing ok?” me and my wife have been here for 2 hours have had 4 people come and and talk and ask for info and everything other than to cut the ring off this place is far from busy it’s dead quite and there are maybe 2-3 other people back here with minor issues this staff is a joke if I was dying I would crawl to the next town over before I’d come back here

Onesha Gibson

The nurse Rita neel is really a nice person n has a great heart my visit to the er was the worse but when I met her she changed it by showing that she cared n listened to our concerns thank u so much I really appreciate that n my kids also more blessing our going to come your way.

Jennifer Hoover

The bus even goes here now

Vinod Sinha

My nephew is admitted with Acute AP under Dr. Normalan. I am a Pulmonary Critical Care specialist in N. J. My attempts to get information about my nephew from Dr. Normalan was wasted under the stupid umbrella of HIPA. Dr. Nirmalan was extremely impolite and unprofessional because I called him at 11:00 pm and he was worried about his sleep because he is a general surgeon on call tonight. Dr. Vinod Sinha

Gregg Silvers

They send you to an "in network specialist" that isn't even qualified for the procedure, screw up the billing, all whilst convincing you that it's all your fault. Then they send you to collections due to the fact that the "specialist" isn't approved by the insurance provider because of his lack of qualifications. I then ended up paying the same Bill 3 separate times 2 of which were in collections because they literally have no idea what they are doing. I have great insurance with only small co-pays and I've been raped for over a grand due to Dr. Jalal's Unqualified status!

Bryan M

Best hospital around outside of Indy.

Jacob Howe

We had our first-born daughter at IU. The nurses were all very helpful with the process. Would definitely recommend them to everyone!

Jessica Prior

I'm 8 months pregnant and have a severe infection in my pancreas. Ob center nor er center will do anything about it. I go to bed crying and can't take care of my 18 month old child. Have had issues with them in the past. Hate this hospital!!

Monty Young

My father passed away on June 29 2018 due to health problems. They still haven't signed death certificate so the funeral home can take care of him. His funeral on July 11 his military service he will not be able to attend his own service now. And no one seems to return calls or help solve this problem. Thanks a lot I have to cancel my own father funeral due to your lack of responsibility. You really deserve zero stars.

Mellisa Richardson

Waited for over two hours to be seen. Couldn’t wait any longer. I was told that the rooms were full. Ridiculous!

David Williamson

Scott Jablonski lost our labs! He did not care and showed no remorse for what he did - he spoke to us with a condescending tone and an air of indifference. He is a horrible!

Jenny L.

The worse experience that I have ever had at this hospital. The nurse and doctor at ER were very rude and inattentive.

Amanda Lee

Great hospital, great nurses, great doctors!

Taryn

Do not go to this hospital unless you are literally dying and have no choice. Rudest nurses in the world working in the ER. Poor bedside manner, rude, ignorant - I have never in my life seen such a lack of compassion for people demonstrated by medical personnel.

Vido Smith

Dont complain about the lack of cleaning done or find their roaches... they will have you leave (in a hurry) without a diagnosis.

Alli Ottinger

Im a victim of malpratice from this facility they are very unprofessional. medication was administered to me by a student and the nurse Jen in labor and delivery later told me it would make my heart race and me feel shaky. It also made me feel like ideas gonna puke. I did not like how this medication effected me. Jen was quick to tell me what would happen to my baby if he was born early but did not once mention the long term lasting side effects that it would/ could have on my unborn son which was very upsetting. One in which is neurological dysfunction. My job as his mommy is to protect him and she completely stripped me of that right. My right to refuse was completely ignored by her. I was so upset and not feeling well evwn the next day and was terrified of what she had just done to my baby and i called the hospital several times but kept being told us have to wait until Monday. That doesn't work for me so I found the nurse that treated me so horribly and messaged her on facebook explaining my frustration with out cussing her and asked for an apology. The hospital abdicate whom is suppose to represent the hospital called me SCREAMING at me that was stalking and made it clear I would not be getting an apology for the malpratice. If jen would have done her job properly I would have no reason to be upset and if the hospital represents would have calmly asked me to drop it i would have until Monday but now I have even more reason for a lawsuit. The hospital saying they will pray for my baby and I was very insulting and upsetting i don't believe in the power of prayer and it only made me feel like theu did something serious to my unborn son. I hate this hospital. I honestly hope theu get shut down

paul terhune

great emergency room staff

Geri Ellis

Taking amazing care of my Mother presently. Dr. Nick, thank you for taking her health seriously, you and all of the 6th floor, Dr. Dupre, the Neoro Dr., All of you went above and beyond your Call of Duty thank you so much!

Bob Johnson

Upon coming here to visit my friend, i ended up being the one doing the nurses and caretakers job. My friend waited 30 minutes after pressing the help button because she was in major pain, 30 MINUTES. I then decided to look for the nurses to find them standing and joking around. I left and came back that evening, to my friend in tears. She told me that they were rude and hateful to her, and of all things i opened the door to confront the nurse to find her eavesdropping on us. I do not recommend bringing anyone here, i expected more from them and will have their jobs.

Nina Smith

My daughter allison recently visited this facility. I came with her and watched as they treated her with poor bedside manner and told her things they were going to do to her, even though the dr never said any of that was going to happen. My daughter told them she had the right to refuse and the nurse told her that another hospital would do the same thing. They gave her tributaline to stop her contractions which made her heart race. Then the nurse said that they would give her procardia and magnesium which both also speed up your heart. I think this particular hospital is nothing more than a money pit. They have lost my entire families faith in them after I witnessed how my daughter was treated. The representative also called and screamed at my daughter when she found the nurse that denied her of her rights and messages her about it. Horrible place wouldn't take my worst enemy there. They would DC try to find a way to make the problems worse to get more money. They care alright...about how to get more money.

jennifer matthes

Best hospital I've been in. Competent and caring staff.

Karen Smith

Awesome staff! Thought these tests were going to be an all day thing and done by 10 am!!!

Shonna Edmondson

These people are so slow my 13 yr old daughter fell and hit her head and is complaining of servere head pain...they are moving sooooo slow and sitting here like it's happy hour and talking about who is hollering at who and who is giving permission for what ????and everyone that is coming in after her is being seen..mmmmm i don't get how they decide who is the sickest but if it's not life threatening Seems like it should be first come first serve but I guess not ....but when the adults who are coming in seem happy smiling and gay and you got a kid you have to try and keep from crying that's bull...and the nurses busy standing up there chatting it up about the cubs games...that's sooooo bogus

Rick Lowry

Great nice very educated place very nice people who know what they're doing

Kevin Arrington

Very nice,fast friendly,and accurate!

Daylynn Thomas

If I could rate it any less than 1 star I would.

Chris Smith

I have set here for two hrs waiting to get back to see a Dr they took everyone that came in after me and I am still sitting

charlotte sauer

My friend was in a life or death situation and they were going to make her wait over two hours in the emergency room. We finally convinced the emergency room staff to take care of her faster. Awful experience.

Sherry Frey

Very knowledgeable and efficient doctor with good bedside manner. Highly recommend.

Heather McCall

I went in for a routine tubal ligation. The billing was messed up, they admitted it was wrong. Months many phone calls and emails later the billing was still not corrected. Would have been 100% covered, I ended up billed for 5800+ before insurance picked up. They billed me for illness.

Erich Fritz

Very poor ER they make you wait with chest pains and BP of 182 over 132 and take people with a cut lip will never be back wait for over 5 hours didn't see anyone.

Kurt Lipphardt

my daughter just had her first baby here. the staff is wonderful.

Mecha Burton

I came in in severe pain to find out I have kidney stones and they were nice fast and efficient this has been the best hospital I have ever been to thank you night shift for taking care of me!

Trevor Barcus

Horrible 4+ hour wait and still waiting never coming back rather go to Porter county or Jasper county or just take my chances

Desi Leohr

I like it cuz im in here. From jasper county. Hospital. An i could died but. They r doing everything they can to help. Me i have s clabb lung 4 broke ribs an 3 messed up vertabras they r helpping me an much as they can

melissa Bingham

We have been to this hospital a handful of times and we have never had a problem with it.

Katie Sanders

I've been sitting the waiting room of the Er for 3 hours now and that timer is still going. Im getting very aggravated that there are so many people that are waiting including my boyfriend who was told to come to the Er by the iu clinic because they couldn't care for him. SPEED THE HELL UP!!

Kelly Walters

Don’t go to the social workers if you want help or confidentiality. Are they short staffed? I find the nursing staff to be slow to react. Don’t expect hand washing as a part of infection control. I only saw the use of antibacterial gel. The doctors we dealt with are excellent.

Bill Gibson

Very helpful.Enjoyed my daughter having her baby there.all was helpful and courteous.

brandon stockton

Great staff for the labor and delivery ward. Checked in multiple time and explained everything to my wife and I before the birth of our daughter. Very clean and professional!

Anthony Morris

I came into the ED on 09/25/2019 and was having trouble breathing. The Tech took me to triage and did my vitals. Because my O2 sat was 94 and my BP 98/66 they determined that I should go back to the waiting room and wait for them to treat 22 other people before I can be seen by the DR. Although I could barely breathe. So my wife called 911 and ask if they could transport me to Franciscan but they took over 20 mins to get there and once they got there the VERY RUDE EMT told me that I had to stay and be seen by the ER staff at IU Arnett. So my wife took me to Franciscan Hospital and they immediately took me to the back and Dr. Marino and the wonderful staff worked on me until my breathing was restored. Had I waited much longer I would have been intubated. Dr. Amanda Williams at IU HEALTH never even came to look at me to see how much distress I was in. Just because my O2 sat was 94 doesn't mean I wasn't in distress. People with COPD can have those type of O2sats and still be in distress. GET IT TOGETHER IU ARNETT I COULD HAVE DIED IN YOUR CARE!!! Thank God we met Dr. Marino at Franciscan and he knows a true emergency when he sees it!

Andrew Naylor

Very happy with the care my Mom received.

Delreese Martin

AMAZING PEOPLE IN LABOR AND DELIVERY! <3

Smile Love

Staff is very rude. I would NOT recommend this E.R. to any of my family, nor friends. Also I would like to say I feel like the comments that are positive about this Hospital are most likely the staff themselves or their friends.

Eric H

This might be the only way that I can thank the hospital staff. I came in with a dislocated shoulder, in extreme pain. They got me in asap...thank you. The nurse (Tracy) gave me pain killer as soon as she could. The x-ray staff was awesome they new I was in pain and did everything they could to help me get the x-rays the doctor needed. Wish I could mention you all by name. Thank you all for helping me. Hope you all know how much I needed you and you were there every time I did. Thank you. Eric

Britteny Terry

Very clean, staff are attentive and compassionate. I have had nothing but positive experiences here.

Charles Perkins

DON'T COME HERE!!!!!! THEY GOT THEIR DEGREE OUT OF A BUBNLE GUM MACHINE!!!

Patricia Crumley

I have been waiting 3 hrs now for something I probably should have gone to urgent care for. This is awful, so many sick and injured and they are so slow. I should of left an hour ago.

Josh Dixon

I was passing through the area while working and ended up in the er due to the severe pain I was having in my neck from herniated discs,pinched nerves,and metal hardware in my neck and the medication I was given called tramadol didn't touch the pain,and I had a bad reaction to it which also made my pain increase. I ended up back in the er later that day,saw the same doctor,who wanted to give me the same medication through an IV and run blood work because he was insistent I had an infection running through me. COME ON!!!! where do you get infection from my symptoms?????!!!!!!!! Needless to say they also knew I had no insurance to pay for these tests and IV!!!! Just wanted to run me up a huge bill because I wasn't a local probably. In the end I ended up walking out in twice as much pain as I started out having a bad reaction and had to go to a different er to get the help I needed. I will never recommend this hospital to anyone!!!!!!!!!! It sucks!!!!!!!!!!!!

Izuku Midoriya

Thanks for taking very good care of my father when he was very ill.

Melissa Julian

My son is in nicu and they are fantastic..when I was in the hospital they were very nice to me and they took very good care of me....good job ladys and gentlemen of the third floor

Thomas O'Dore

Unprofessional, unethical, undesirable. I never thought I (the patient) or my wife would ever receive such shoddy, bordering on hostile, treatment from a hospital. We will definitely be getting a new insurance carrier when the open enrollment period begins. This experience has prompted our family and friends to decide that should they ever have a medical emergency never ask to be taken to IU Health Arnett. If you are for some reason intent on going this hospital have a relative or friend bring an attorney with you, as one may be required to get you out. One star because you can't post with a zero.

kathy lumley

well I went to west side urgent care on sunday.very sick.and still am.of coarse all they have to say is it a viral infection. sorry but I Am 66 and i know a sinus infection . but any way besides the point. it was absolutely rediculas to see people so sick laying on the floor.and my wait was 3.4 hours. you need another urgent care .should of never closed the one on green bush.you have all that land by the hospital .open one up. you are so dam greedy and now people have to suffer. and you wonder why your E.R.S. are being used for stupid things.

Ben Bir

A very clean facility with a wonderful staff. I had an out patient surgery and followups at the medical building in this complex. Very good experiences.

Matthew Oyer

Have a card for an appointment and when I arrive they say no appointment was ever put into the system. Waiting for another appointment when the doctor (supposedly) can see me. Will have to spend more time on crutches and take time off work as a result. Healthcare I have received has been good so far, but whoever handles scheduling should not be trusted. Makes me unsure whether I want to trust them with healthcare in the future. I understand mistakes happen, but there seemed to be no urgency to make the mistake right. Like most large companies, you will probably be treated like a number here.

Kelly Drummond

Went in last night 1/2/17 with pain on one side of head running down my neck and left arm...they took my blood pressure it was 154/105..they told me to go and wait in the waiting room..we set there a long time ..there was 4 people ahead of me ..I'm not sure what condition they was in but with my blood pressure so high you would think I would be seen...fineally the pain got worse and I got upset and started leaveing ...the RN out front asked if I was leaveing I said yes your not doing anything for me my blood pressure is through the roof and I'm in pain...I figure I could be this way at home at least if I do fineally go down I have a better chance getting help from an ambulance personal then you people.. I went home took an asprine and today still hurt ...ALL I CAN SAY IS YOU NEED TO RETHINK YOUR EMERGENCY RESPONSE. ..ALSO I BETTER NOT GET BILLED FOR JUST SETTING IN THE DAMN WAITING ROOM AND NOT GETTING THE HELP I NEEDED ...

Darrell Cole

They took marvelous care of my partner while he was there. They served him more food than he was used to eating. It was delicious healthy food. The staff on his floor were really great in treating him well.

Andrew Studer

I had to recently be admitted to the second floor for a week and this hospital was a very positive experience considering the circumstances you know. It was an all around good hospital. Shout out to Colleen on second floor, you rock!!!! My main nurse while I was there and she was born for what she's doing and you can tell she loves it. Thank you❤️

Lafayette Resident

My wife and I LOVE the IU Health system in Lafayette. AVOID St. Elizabeth. PLEASE trust us on this one. She went to St. Elizabeth for 6+ months for one issue: her gallbladder. After excruciating pain, lazy doctors, several months and delayed tests, we were fed-up and went to IU. We showed IU the scans, and within 2 weeks had an appointment to get her gallbladder removed. She feels better than she has in years. Her gallbladder was sent to a lab for testing. We just got the call back from the lab -- her gallbladder was chronically inflamed, cellular changes were present (that could have lead to cancer), and the gallstones had been there for years. The size of the gallbladder indicated it could have ruptured at any time. Thanks to IU and their awesome staff, my wife is pain-free. We also had our children at the IU hospital and have nothing but amazing things to say about their staff and mother-baby unit. The birthing rooms are very large, private, and comfortable. Side note: my wife is a nurse and has seen the "other side" of St. Elizabeth as well. While she hasn't worked for the IU system, her experiences with St. Elizabeth as a nurse confirm her experiences as a patient. TRUST US. DON'T GO TO ST. ELIZABETH. Go to IU.

Nicholas Goodlett

Awesome staff. Every impressed

Kylie R. Ketelhut

As a patient in the ED numerous times since February due to medical problems, there are very nice staff. I've only ran into one rude person and that's it. They treat you very well and treat you like family, especially if you're a minor like I am. They always have a positive attitude and a smile on their face.

Rob Beck

This is a very well designed hospital. I have been there several times, but never for myself fortunately. The staff is very professional and the layout is done well.

Lily Pitcher

The entire Women's Health, Labor & Delivery, and Mother Baby teams are beyond amazing. Dr. Wallace has been so great before and during my pregnancy and checking up on me during my stay in Mother Baby after delivery. The labor and delivery team (Peg & Laura) were so helpful and kind during my labor. The mother baby team were knowledgeable and so so helpful with anything I needed post partum. The facilities are top notch and the hospital is designed with the patient in mind. My stay during the birth of my daughter was amazing and relaxing, not only due to the wonderful staff, but due to the design of the rooms and the up to date technology used. I will be moving out of the area soon and I wish I could take this entire department with me. Everyone was knowledgeable, understanding, and so unbelievably kind. I will miss the women's health team so much, and will certainly recommend them to anyone and everyone.

Patrick Murphy

Emergency room very disappointing. Very little compassion towards patient care. Treated like a number and not a person.

Dawn Alderson

I went to the emergency room because I needed to see a Doctor for my back. I am three years post surgery and woke up with pain in my back. It looks like I have a huge bruise it’s swollen and there is a sore on my incision. I get there and I sat for an hour they finally take me back to a room. A nurse practitioner comes in not a doctor takes a look and leaves my room. I called the nurses station to find out what was going on and they tell me the nurse practitioner has called someone in to give me an MRI. The nurse comes in my room and is going to give me something for pain. She then proceeds to put an iv in and then gave me an entire syringe of Ketamine. I thought I had died. I have never been so scared in my life. I have had multiple surgeries so the hospital is supposed to be a safe place. Not anymore. You don’t even get a doctor. Needless to say I won’t be back and I will be calling the admistratuin tomorrow. I didn’t even stay to find out what is wrong with me. I will be seeing my regular doctor instead of that!

진대한

The service was worst in my life time. The security guard was very rude. Don't go to this hospital!!!!!

Tanner Brown

Terrible costumer service. Was in ER for 7 hours for something simple. Get more doctors or give the current ones some motivation. I feel like my time was taken for granted for.

Maria Rosas

All I have to say is thank you! The Labor & Delivery staff were amazing! We had just moved to Lafayette, Indiana with a baby on the way. It was a bit scary and overwhelming to have to pick a hospital in an area you’ve never been to. Thankfully, we chose IU Arnett hospital! They offer a tour before your big day to show you and your partner the rooms and their set up. Super knowledgeable and friendly staff! From the day we arrived, to delivery and recovery, we were so well taken care of. The nurses were so patient and kind. Unfortunately we had to visit the NICU floor as well but once again our experience there was also great and comforting. You guys definitely deserve 5 stars ⭐️!!

tim rodriguez

We came in to the ER on a Saturday evening when they apparently wern’t busy at all. They got us right back to a room where they saw us immediately. Then after 5 hours of no communication (they wouldn’t respond to the call button) we were told that they needed one more test... “It shouldn’t be much longer.” I’m furious! I’m normally pretty understanding; but, no communication and ignoring us was too much. This hospital’s ER needs to get its act together.

Matt Kressen

Worst hospital I have been to went there in extreme pain not being able to step on my right leg at all they ran no test checked nothing gave me 2 shots which did nothing and told me to go home

Gorgi Pavlov

The staff is so incompetent they can’t send out a simple script.

William Galanis

Worst day of my life. Totally unprofessional. Lazy staff 5th floor