Reviews of Northern Idaho Advanced Care Hospital (Hospital)

Jose Gomez

Do not allow your loved ones family members here my brothers wife was transferred here and they treat there patients bad they do not want to feed them and do not care for there health . Worst facility ever stay away

Richard Lassiter

my sister was a patient here and every visit the employees took time to listen. Food was pretty decent!

Duane Mann

My stay there was very good , the nurse's were nice to me and Loida was the best she needs a raise. God bless you all for what you do.

RON COLEMAN

I can't begin to describe how excellent this facility is. My brother-in-law was here for two weeks. We sadly had to make the decision to remove him from a ventilator and he passed away here. THE STAFF IS WHAT MAKES THIS PLACE! They are so friendly and caring - everyone from the nurses, aides, janitors, cafeteria workers, and all of the other medical disciplines involved. This must be a great place to work because they ALL have wonderful attitudes. We were initially worried when we heard he had to be transferred to a long term care facility. We thought it may be like a nursing home. How wrong we were! This IS a real hospital with all of the equipment, knowledge, and expertise you would expect in a hospital. But this place is different. It is actually better. The staff all work together for a common goal - to rehabilitate and heal the patient. I am a nurse and have worked in a few hospitals. I have never seen patient care this good. We will always be so appreciative of the care our loved one received here. They helped ease the pain in losing a loved one. We never worried about leaving at night or for a few hours. So I say a big thank you to all of the staff here (especially to Jenn and Max). And to whoever runs this place - you must be doing something right - it shows through all of your staff! Also, this place is spotlessly clean and in great condition.

Cortni Haley

The WORST staff I have ever seen. I went there recovering and left back to sacred heart in critical condition and on a breathing tube. The nurses not only ignored me Everytime I pushed my call light, a few even came in and moved it across the room so I couldn't access it, and when forced to come In and do their job more than once I was put on a bed pan then left to go on break so I would be left for 20 minutes in pain. I didn't do one bit if physical therapy and after their neglect put me back in critical condition, they "lost" my belongings, and avoided my families attempt to collect them as long as possible, but only offered to replace a couple things (the cheapest versions possible) but my pictures ect cannot be replaced without any apologies, just attitude. Thanks to the wonderful sacred heart and St Luke's staff I made a full recovery from the neglect I suffered there. Don't let your family go to this death trap!!! Edit: to the owners response, my family tried to work with you in 2015. But it is hard when a doctor refuses to talk to the patient or the family, does a doctor even work there? Every time we heard about one they were "a couple rooms away" but never actually made it to my room. I was there a very short time and went from recovering pretty well to back to critical condition. There is NO excuse for the way I was treated by your staff (hiding my call button, leaving me on the bed pan ect.), there is NO excuse for your staff stealing my personal items, and as far as I'm concerned there is NO excuse for the "owners" rude response degrading my horrible experience there.

Carole Moe

Best thing I can say it was clean. Nurse practitioner were wonderful! Son had one cna who was caring and excellent. Rest of staff was uncaring at best. Housekeeper was more caring than most professional staff. Never had a doctor decline to talk to me before, this one did. He referred us to the nurse practitioner, who I thought he supervised. The case manager was a complete waste of time. She changed her story every every time a different person talked to he telling one couple our son had been eating since admitted and refusing food. There was a npo on his door and white board. Apparently she didn't know that means nothing by mouth. Don't make the same mistake we did. Do not send your family there. Horrible

Ts Mom

My father stayed here for about 1 1/2 months. The staff took good care of him for the most part. The only person I felt dropped the ball in his care was his case worker, Tina. She did not seem to know the answers to questions we would ask. Which would have been fine, but she never got back to us with answers she promised. She was the only one who seemed not to know what was going on. Very happy with Doctors, Nurses, PCTs, Therapists, and the rest of the staff.

Lela Hilbett

We really appreciate the rehab center and the therapist. They were always positive.

steve h

My stay at Northern Idaho advanced care hospital was exceptional. Everyone in the staff was helpful and very much helped my recovery. I will recommend this hospital to anyone that needs there care. Everyone helped make sure I was comfortable and in a good, safe place. I felt like the staff truly cared about me and made my stay much better than other hospitals I have stayed at. It made me feel good that all the medical staff knew my name. They all were so helpful even if they were not directly taking care of me. THANK YOU Steve Hodgson

Christian Smith

I would like to say thank you for taking care of my grandpa John Watson . He was in a very bad accident . They have been so wonderful nice . His nurse I rate at the top mark . Very be ondd very good .

Kim Lancaster

My mother has been at NIACH for almost three weeks for post-stroke care. She has received excellent care and great kindness from all the doctors, nurses, therapists, and staff. My father stayed with my mother every night and slept in her room in a special recliner that a staffperson found for him. The meals were excellent. My parents are sad to be leaving.

Jana

My mom was transferred here from Sacred Heart last year. She was here about a month and there was only one nurse who was attentive and knew what she was doing. They were short on rooms and needed my Mom out as soon as possible. She was in there recovering from pneumonia, a staff infection in here lungs and chronic COPD. There was an air hazard advisory warning for the Lewis Clark Valley and she asked that they please wait until that was lifted to release her because she felt her breathing wasn't strong enough. She, my brothers and myself were very worried about her coming back to the valley with the air so bad due to the Orofino fires. They didn't care and discharged her. She died 4 days later. I was on my way from Oregon to pick her up the following week. NEVER let your loved ones come here if at all possible.

wade mcmeans

It's a great place to go to get well. The staff is great.

Erin Winton

Sweetest Staff, have to deal with difficult diseases. Can’t control everything but they were miracles workers for my mother

Christine Gallagher

IT WAS ONE OF THE WORST EXPERIENCES OF MY LIFE. I was transferred here to recover after an extended hospital stay. Very clean. Nice staff. The physical therapy program is terrific. HOWEVER! The doctors treated me horribly. Instead of focusing on my recovery, they put me thru a hellish unannounced drug detox from the prescribed medication I had been taking for years for an unrelated issue. Unacceptable. Plus, they are not a drug rehab facility!

Jeremy Levi

Both my aunt and mother received really great care here. Place is clean. Staff, day/night are friendly

Barb Kitt

James was taken great care of here. Little hopes for recovery but now is home, thank u

Kelley Everette

Wonderful staff and great care for my mom

Kim Forsman-Anderson

So far our experience has been a positive one. Dr Anderson is FABULOUS as well as most of the nursing staff and the nursing assistants and other specialized departments such as Respitory and the various therapies. As with all facilities, they need to listen to family members more when receiving a new patient. They've been wonderful in treating my spouse so far. I am EDITING this review.... The 1st week was FABULOUS, then care went down hill. My Husband was discharged from this facility with a full torso, to include his entire nether regions, yeast infection and from where they pulled the GI feeding tube, he ended up with a raging infection, so much so, you could smell it when sitting next to him! If you other options you may want to utilize them. St Luke's in Spokane does offeenthis level of care. Speak with St Luke's directly. Good Luck with your loved One's care. ❤

Janice Nugen

Very disappointed in the facility.

Cyndi Davi

I truly appreciate the quality and professionalism that NIACH always demonstrates. Their facility is an asset to our community. I would highly recommend their services.

Er thomas

These people killed my father, who was trying to recover from a broken leg. They gave him too many meds and his heart stopped for a long time. I have affidavits from health professionals that explains the horrible care he received (I sent it to the facility in fact) and how they caused his brain injury that left him a vegetable for 6 years until his slow painful death. There was a case, but it was dropped because of fraud on the court. My lawyer covered up for them so he could make more money on other cases. They made sure not only they took my fathers life, but destroyed him and his family financially. The doctor didn't have insurance, there were terrible people at play that are still there. They scammed with Deaconess with over priced medical billing. Its a total fraud and people know it.