Reviews of Ridgeview Institute (Hospital)

Amber Peace

TlDr: Ridgeview business office will kill people The care at Ridgeview is good. The business practices are unethical. A friend was signed up for Outpatient, at the medical advice of the doctors they saw while inpatient. The business office kicked them out of the Outpatient program against the medical advice of their own doctors because my friend did not have 1k upfront that day My friend used GoFundMe (because hello being a millennial in the US) to raise the money and got it on Saturday. Today, being Monday they contacted Ridgewood to pay them. The business office refuses to admit them because they didn't have the 1k on Saturday. So, here we are, trying to find an Outpatient program to keep my friend healthy and safe because Ridgeview would rather turn people out than work out a billing plan for them.

Chris Wynn

My Fiance admitted herself into this place Saturday night because she was feeling suicidal and having a hard time coping with certain things in life. She was expecting to be there a couple days to learn some coping skills, etc, etc. She has very bad anxiety, she has complied with everything that was asked of her, to show she is in a good state of mind. Her doctor told her Monday she would have a case manager talk to me that same day. I called at the end of the day and was told by the nurse tech she would leave a note to the case manager for her to call me in the morning. The nurse tech also told me according to the doctor's notes, they expected my fiance to be released in 4-5 days from when she was admitted which was Saturday. Here it is Wednesday and I haven't gotten a call from anyone but my fiance. They keep promising her they will contact me since Monday and they haven't, how is it possible that patient has been in a place for 4 days and no one has contacted the person she put down as a contact she lives with (me). There are a couple steps that is supposed to be taken up with me for her to be released, day 5 is tomorrow. I think its very unprofessional for a business that's supposed to be about helping people give people the run around, that's a poor and dishonest business practice, but they do it because they can get away with it and profit off the patient being there as long as possible, you would think they would be understanding that we have children together that we work together on caring for the children in the same household, she has a job, as well as other responsibilities. I wouldn't recommend this place to anyone. According to her doctor's chart she should be released and discharged tomorrow, according to another person I spoke with today, they told me to call in the morning to get in touch with the case manager. I will edit and update this review tomorrow

Katie McKown

I was 17 and thrown into a facility for the 5th time and I was lucky enough to end up here. The staff for adolescents have been through situations themselves and they use that to help the kids that come in. Some take their jobs a litte more serious than the kids like because they treat it like the kids know better. But if we knew better and didn’t have problems and things wrong with us, we wouldn’t be there. I was there for 9 days and it was worth it. The only place I got help out of my other visits. But it’s also a matter of who has this problem and who wants help. If you don’t want help, you will definitely not get it. They focus on those that truly seek help. And those that don’t want help, they get less treatment. I got out a few weeks ago and I’ve been really feeling better. I wanted to see how the help effected me after being out a while before I gave feedback and it’s also nice to handle yourself outside of the facility because they helped you enough and the way you needed it. But like I said, you will not be helped here if you don’t want it. The help they provide can only be accepted in by ones who want it. If you are dealing with something and don’t want out of it, but someone gives you there perfect opprotunity to get out and you say no, then it is on you. This place is wonderful. Nicest place I’ve been so far. So thankful. Bless this place.

Jesse Mageske

I would never recommend this place to anyone in a mental health crisis, or any crisis of that matter. I was made an inpatient on 1/29 for some suicidal idealization and let me tell you this place made things worst. My first night I passed out on the bathroom floor. When I informed the nurse of this she just brushed it aside making no note in my chart of what had happened, nor gave me any option for a medical examination. You are just a price tag to them, they try to keep you longer to make even more money. Discharge process was a mess, you have techs yelling at you all day making you feel like you are a 2 year old child again. Stay away fromt his place. If you do end up here expect to stay long (so they can make more money), have a huge amount of anxiety from the yelling of the techs, have drs. who don't care about you, and raise their voice at you when you questions your plan, be sure to take your healthcare in your hands and be demanding. It took 4 days to get my medications correct after having to demand how my pills are to be given. After my inpatient stay they had me go to their PHP program and the first day I was there they pulled me out into the hallway, where everyone could hear, to discuss their concerns about me commuting from home and how I should stay in the residences (Mind you this is after my case manager and Psychiatrist signed off on me driving from home) and if I did not agree to this there was no program at all. Needless to say I left that day and figured out things on my own. Huge HIPAA violation there! For a place that is supposed to foster healing and serenity that is far from what they provide. Please if you care about yourself or your loved one do not take them here, take them elsewhere and do your research.

Kristi Vazquez

Incompetent and unprofessional are the nicest words I can find to describe this place and some of the staff. My 13 yo son has severe anger management issues with aggressive outbursts and has destructive tendencies. I took him there on a Tuesday. I was asked to wait after the evaluation was completed so I could go through parent orientation. After being there for 5 hours and being asked multiple times to hang tight for a little longer, a lady finally came into the room and told me to leave that they would be taking him down to the unit. I asked why I had been asked to wait around for orientation. The staff said they were just informed right then that the policy was changed and that their practice of taking parents to the unit for orientation was a violation of HIPAA and privacy laws so someone would call me later that afternoon to do orientation. I was told by multiple people that the stay for adolescents is 7-10 days, so he would probably be discharged the following Tuesday-Thursday. No one called me that afternoon. The next morning a nurse called me for approval on 2 meds that the doctor prescribed following his morning session. I asked her what the diagnosis was that warrants those specific meds. She was unable to tell me and said I’ll have to talk to the case manager. I was given the wrong case manager name and number twice. I received a call several hours later from a different case manager, explaining that due to emergent situations he had been unable to call me. He briefly explained that the stay is 7-10 days and they have group 2x day. I asked about school work since he’s already missed so many days. I was told they don’t have set times for school work but I was welcome to drop off his school books and handouts if I wanted to and it would be up to him to complete. I also mentioned that I wanted to start the paperwork for transfer to residential since meds take 4-6 weeks to take effect and 1 week wasn’t long enough to work through the issues. I was told it’d be submitted but often times can’t be completed in the time the kids are there. I asked for a school excuse since he would be missing another week of school and excuses are supposed to be turned in with 3 days of the absence. Case Manager said that is usually provided at the time of discharge but he would see what he could do. 2 days later I still didn’t have the school excuse. I received a call that evening asking if I could do our 1 family session over the phone. I could not, and asked for an in person family session. We had it the next day and again reviewed the request for transfer to a residential program. I was told it was in the works. I had also requested 2x that the doctor call me because I had questions about the medications and diagnosis. I never received a call. I called up there on the 6th day asking the nurse why I hadn’t gotten a call and needed to talk to them since he would be discharged in a couple of days. That was at 1:00 in the afternoon. The nurse then advised that he was actually being discharged today, a day or two early. I said none of the issues that he was admitted for had been addressed and that the meds take 4-6 weeks, so I didn’t want him discharged early. I asked to talk to the director. I left a message and headed up there to talk to someone. Before I got there I received a voicemail saying his discharge paperwork was done and to call back ASAP. They then didn’t fully complete his discharge papers with the outpatient program information on it, lost his school math book and assignments that I had dropped off a few days earlier, and then when I got home and went to the pharmacy to fill his prescriptions, they had the wrong patient’s name and date of birth on the so couldn’t be filled!! I understand that the staff has a high number of patients, but the lack of communication, half filling out legal clinical documents, not following through on residential transfer requests in time so the patient is then sent home against the request of the parents or recommendation of the case worker, is obsurd!!! Hire more staff!! And train!!

G. Goodman

Wish I could give this 1/2 a star. My child is there right now and from what I've heard and this is his first time, this place is horrendous. He received his evaluation this morning and hasn't seen a person/staff for over 8 hours. No food, no meds, no interaction, nothing. While I understand that people are experiencing mental problems, this is not how a facility should treat them. How do you expect people to get better? I read the reviews on this place when I found out my son was going and I have no idea how anyone can praise this place. It's only been 8 hours and I'm already thinking of contacting my attorney to have someone investigate. If anyone has mental problems and needs help, you very better off sending them to someplace else. I am thoroughly ashamed at the staff and organization.

Linda Howard

Wasn't informed until late afternoon son was being dismissed. Case manager said Dr asked him what was this patient still doing there? He has no insurance. Case manager was great. Dr Klopper never returned call. Dr stayed on phone alot when had 1st visit with son....

Christina Coppes

I want to share my experience with Ridgeview as not only a warning to those seeking help in the behavioral health department but so justice can also be brought to those that are currently stuck at this institute or who have had to fight to get a relative out of this institute. I went to Ridgeview on Thursday to see about getting into an outpatient program, I have done inpatient at another hospital when I was an adolescent and it was not beneficial and did more harm then good. I know how the system works they heavily medicate you strip away your rights and tell you you’re not leaving unless you comply. I did not want to go through that experience again so that’s why I choose to explore outpatient programs so that I do get the help I need but can leave if I feel it’s not helping. So going back to my visit on Thursday at Ridgeview for their outpatient program, they will take you through a door that requires a keypad to get in and out (only they know the code) you will sit in a room with a therapist who is kind and listens and does the assessment. Everything was going good during the assessment I was being open about my trauma and what I needed as far as help goes, he says that he has to take the assessment to his supervisor and then they would give me a recommendation on the treatment that they think I should go with and that I could decide after I hear what they say. 30 mins go by of me waiting then the therapist comes back, he explains to me that they recommend inpatient and I asked questions and I tried to outweigh all my options since I am the sole provider for myself I have to make a decision that will not leave me hung out to dry financially and will be very beneficial for where I’ve been mentally. I told him I appreciate his recommendation but that I would think about it and that’s when everything changed. I was told that I did not have an option of leaving and if I choose to leave that I would have to sign a piece of paper stating that I refused treatment 100%. With being told that he said that my insurance would throw my case out the window as far as my leave for work goes if I choose to not do inpatient. They held me for 3 hrs meanwhile the “supervisor” kept coming in to tell me why I needed to stay and how I wasn’t in a place where I could make that decision mentally. Then when I did not agree to anything would tell me how my leave now will not be approved if I don’t stay and so forth, it went on like that for 3 hrs trying to convince me to stay then scare tactics.I stayed calm while I started to freak out more and more internally as time passed in that room that I couldn’t get out of on my own terms. I explained to the supervisor why I could not go into inpatient that night and why even though I will carefully consider their feedback I did not feel comfortable making that decision with where I was at. They would leave me 30 mins each time and come back telling me over and over again why I needed to stay. I was supposed to be going to their trauma unit, they knew this. Yet they kept me locked in a room that I went in, on my own terms for outpatient and stripped away my rights entirely. I was treated as if my mental health was like everyone else’s and my problems where like everyone else’s, it was black and white either I need to be locked up or don’t need help at all. I can say that I hope the next place I go to does not do this because this is very damaging to someone who’s biggest fear is just that, being locked away and stripped of every right because they are deemed as 100% “unstable” when really no one listened to their needs and was compassionate to what that means for each individual patient. I hope you read this lengthy review because if you step foot in that place alone to get help for yourself you might not ever get out. I was very fortunate to of stayed calm through the whole situation despite how I felt on the inside, I stayed rational and logical. If you find yourself in this situation try to stay as calm as possible to get away. Best of luck to those dealing with this facility and much love!

Kelly Clough

My friend was here and he was TRAUMATIZED!! Making him feel 10x worse than he already was. Awful place.

Hackney

Don't trust this place even though people tell you to take reviews on these places with a grain of salt dont on this one.... the only way to describe it is by saying it's eactly like the movie a cure for wellness. The time i spent here i was scared to death. On arrival i came into the common room where i was met my 6 girl getting up and asking for sexual favors, and the staff did nothing. You dont have windows in ypur room. The place is filthy with pee stains on couches and beds... the food tastes like absolute ****. The staff is rude and lie, a man went up to my parents and told them oh she puts up a good front but she is really depressed on the inside when i talked to her, so you should put her on some meds.(i never even saw or talked with this man!"

Google Reviews

AWFUL CARE AND STAFF!!!!! BEWARE!!! I rarely do reviews...but this place is responsible for the treatment of addicts and mental illness, subject that are both very important and close to my heart. And what I witnessed on my first visit to my daughter was nothing short of disgraceful. The interaction (or lack there of), attitude, and overall lack of interaction, care, and compassion is completely lacking from the staff we did encounter. If this is their idea of help, and what I witnessed today is their idea of treatment, and this is what insurance companies are paying for... It is nothing shy of fraud. I do plan on escalating this outside of Ridgeview. This place needs and deserves to be investigated and I won't stop until that is done.

Natasha Kreisle

The case manager called to tell us that our daughter had been discharged earlier and neither her father nor I had her with us (she was "found" shortly still in the hospital).... No direct communication with the doctor is possible... Staff gives different answers to the same questions depending on who you talk to...

Nichole Priest

Do not bring your loved ones here!!! They are here for a check only. I have had so much misinformation and lack of communication Im just over it! My daughter has a infection in her mouth and has not seen a doctor to treat it she has only been given Orajel and 400 mg Motrin her mouth is swollen to the point where she can't swallow but they don't care. This is the worst place ever! Don't let the pictures fool you. UPDATE: MY DAUGHTER HAD A INFECTION THAT SPREAD FROM LACK OF ANTIBIOTICS THAT WERE PRESCRIBED BUT NEVER ISSUED PER THE DISCHARGE PAPERS FROM RIDGEVIEW!! SHE HAD TO HAVE AN TOOTH EXTRACTION DONE FROM THE INFECTION SHE HAS RACKED UP DENTAL BILLS AND BTW THE INSIDE OF HER MOUTH WAS GRAY WHEN I GOT TO HER! AGAIN SHE WAS SUPPOSED TO BE HAVE AMOXICILLIN PRESCRIBED BUT SHE NEVER RECEIVED IT PER THE PAPERWORK. ALL OF THIS COULD HAVE BEEN PREVENTED IF SHE WOULD HAVE ACTUALLY RECEIVED THE ANTIBIOTICS THAT WERE PRESCRIBED WHILE INPATIENT!!!!!

Devon Edwards

Years ago one of my parents was fighting an addiction to crack cocaine. I would go to the meetings with them and they actually held youth meetings here that helped the children of addicts help cope. This was beneficial to me because it helped me to understand my parents issue. They have to want to get help, Ridgeview can't do it all by themselves. Because of the meetings I went to here, I've become less likely to develop my own addition to drugs and alcohol. One day at a time!

Mike Byers

Would give it a 5* but the in processing part had my daughter waiting in a room/office for about 3 hrs with little interaction or information. One hour of that also had me in the waiting room to her bring her clothes. As a young adult she was placed in the women's center. They had only a hand full of women as patients that were close to her age. My daughter was there for 5 days and was released with a lot of information to start the journey to recovery. The day after she was released the "girls" (other patients) called to make sure she was doing OK. It lit up here day.

Sydney Worthington

This place is a joke. End of story.

Linda Allen

To post this I had to put a star. I didnt want to put any stars. I brought my adult son up here who has a drinking problem and is suicidal. They took 4 hours to tell him he had to pay a 3000$ deductable. He has no money. Then she left to find a free place that had a bed open tonight. All she did was take 30 minutes to get a list an told him to call around.

SHAWN GRESHAM

The lady up front was so rude not only to me but every person in line. ROBIN WAS HER NAME!! Robin if you read this please understand the people in line have a son or daughter who just tried to kill her or his self. We are all stressed if you cant deal with your job then find another one .

Laura Davis

My daughter is currently a patient at this facility and I am not at all impressed with their policies & procedures. I am a registered nurse and a licensed clinical social worker and I have worked in healthcare for over 25 years. I have rarely come in contact with less compassionate or helpful "professionals" as I have at Ridgeview. They rigidly enforce their rules without considering the individual needs of their patients. They are particularly insensitive to the needs of non-traditional families (they will not allow my partner, to whom I am legally married in 37 states, to participate in our family sessions, even though my daughter has lived in her home for the past 3 years). They would not let me see my daughter when I was late to visiting hours after I was stuck in traffic for over two hours trying to get there (even though I called twice on the way to tell them why I was going to be late). They are not consistent in the information they share with the families of their patients (I was at first told my 22-year-old daughter could not visit her hospitalized sister, then I was told she could, then I was told she can only after she gets to "level 2" but then I was told no one stays long enough to get to level 2). Their resources are antiquated (they are not able to conduct a conference call with more than one person at a time and they do not have access to email). I don't know how this hospital compares to others in the area, but I do know this is not a place I am comfortable sending my child. This place was approved by my insurance company, but I am now pursuing private-pay options. I guess you get what you pay for.

Christine Peluso

Caring and attentive staff. This is one of the better mental hospitals in metro Atlanta. The cafeteria has many selections including a salad bar. The food is so good I gained weight. The buildings are old and need maintenance. Bring short sleeves and a jacket since one room can be hot and the next room cold.

888dakota

worked here for 3.5 years as a tech, it was great at first but now that their for profit its pretty evident all they care about is the money. I would not recommend coming here for employment or as a patient, they will treat you badly, take advantage of you and if you work here they will be nice at first and then toss you out the door like trash. positions such as secretaries and discharge coordinators that were there for years were all told their jobs were being gotten rid of and they all had less than a week to either become a tech or leave, also they have very unsafe working conditions, im sure well all here about them on the news sooner than later like we have in the past for the many elopements they have had and the shooting they had not very long ago.

Bob Conger

I was there in 1984 in the Impaired Health Professionals Program. If you are looking for a "feel good oh, woe is me" place, go somewhere else. They are only interested in people who really want to get clean and sober and are willing to put in the hard work to achieve that goal. I was kicked out after 2 weeks and had to beg to stay in, on their terms. Wound up being there 5 months, but have been clean and sober for 31 years, with no relapses. Had to start my whole life over again. YES, it was worth it.

Riley Holloway

I had to stay here for a week for self harm. Ive been to 5 mental hospitals & this place is the worst!

Morgan Dahlberg

After years of depression and anxiety I was happy I was finally getting the help I needed. Went to start my out patient treatment and was treated like an idiot. I was told to call yhe morning before I started. I called was told to go to day hospital. Went to day hospital was told to go to another building. I went to the other building and was ignored. No one could find my name or tell me where I was actually supposed to be. I decided to just go home and left in tears. So much for help.....

Google User

Great staff and nurses. Great encouraging team at Ridgeview.

Caelin Reynolds

A friend I made in this place was held down and sexually assualted by 2 of the male nurses. No one believed her and even when filing a complaint outside of the hospital she was not believed because she was "crazy". Psychiatric hospitals are as sick as they've always been. Even in my stay on a 10-13 the doctor who spoke to me asked if I wanted them to "baby me". The staff talked down to the patients and treated them like children. If your not religious you will be looked down upon by the staff. Their 12 step program (even if you are not an addict) consist of religious practice and "turning your life over to god because you are powerless". This place is a joke.

Marisa Dixon

I was there for 6 days. I was 2 weeks post op from having major surgery when my incision busted open. The day time clinical lady Ava kept telling me if I didn't get up I'd be made to stay longer. I reported my incision at 11am and finally at 4pm I was transported to Cobb ER. The whole time I was being forced to get up out of bed and participate and in group activities such as yoga !!!! Someone who clearly had an open incision did not need to be doing yoga. I wasn't given proper instructions when I arrived and at one point the main nurse Chi Chi asked me what my problem was when u told her I wanted to hurt myself. She said you have husband and a child , so what is your problem !? I would never recommend this place.

Breanna Schleusner

I am 20 and have had mental health problems for the passed 8 year. I have been in many different hospital both long and short term stay facilities. Ridgeview has been by far one of the best facilities I have been in. The staff are kind and caring and alot of them have work there

Chelsea Grasmeier

I was recently admitted to the Women's Unit back in November 2018. The only reason I'm not able to give 5 stars is that there was a huge mixup with my meds on the first night and we slept on, as another patient said, prison mattresses. Other than that, I found the ward to be quite "swanky." We had access to Amazon Prime Music and Video. We also had Netflix. We had a yoga class twice a week and music therapy where one of the techs would play guitar and sing. There was not one employee that "gave me a hard time," and most would bend over backwards to help me cope. Ridgeview is where I want to go if the need arises.

logan hattemer

Since the keep deleting it just wanted to make sure everybody has the chance to see it!

Christopher Putnam

Decent care with questionable billing practices. Expect to pay 25-30% more, at minimum, then you are quoted by Ridgeview. TL;DR: In addition to the $232/half-day fee for the Intensive Outpatient Program (Aetna rate, yours may be less/more), you will pay $100+ every time you talk to the psychiatrist or nurse practitioner for 3-5 minutes after the initial 45-minute intake session. This additional charge could be $300/week (or more) and is NOT included in the cost Ridgeview quotes you, even though you will have these "sessions" during your time there for IOP. Longer version: I was at Ridgeview for two different Intensive Outpatient (IOP) stints. The first was eight weeks in Febuary of this year, the other about two in late April. The groups were decent. Mostly they were people battling the same things you are, talking things out, with a facilitator in the room. This was fine, even helpful. The morning lectures were fairly basic and repeated themselves after about a month, which is understandable. There wasn't a lot of value there for me, but YMMV. I had VERY limited interactions with my psychiatrist (only twice in eight weeks, the rest was with his nurse practitioner). These interactions with the NP were 5 minutes at most. After being billed ~$6,000 to Ridgeview for the 8-week session (you don't pay for any days you miss, also some of that was paid by insurance after I met my deductible) I just received a bill today for $1155 for my 11 "sessions" with the nurse practitioner that went as follows: NP: "How are you feeling?" Me: "Ok. I'm pretty sad, still." NP: "I'm sorry to hear that. You're still taking _(insert drug name here)_?" Me: "Yes." NP: "Maybe we should try _(different drug)_ instead. I will write a script." Me: "Ok." NP: "I will follow up in a couple days." Me: "Ok, thanks." I am still grateful for my care there overall, but my goodness. I can't imagine those on a shoestring budget getting hit in the head with another $2000+, especially if his/her insurance deductible hadn't been met. Would I return: Probably not. Is there a better option for this type of care: Also probably not. Ridgeview is likely the best option (I have heard less-than-stellar reviews of Peachford from other people at Ridgeview that would know). It's not great, but it's serviceable. Just go in eyes open.

Tammy Kevin Privette

My daughter was there and they saved her life. They were willing to "go to bat" for her against the insurance company to keep her long enough for her to get the treatment she needed and for us to make necessary after-care arrangements. Staff was kind and respectful and treated us with compassion and dignity.

Elias Makres

This is my third update, please read the entire review for your safety. We were able to get my father in law out of this place. They did not help him, only drugged him. He walked in and he was in a wheelchair when he left 4 days later. No bath, not eating, not good. Read the rest and you will see how we got here. I am updating my review, read below for my original post. Please take this as a sincere warning against checking someone or yourself into this facility. This place is extremely bad. They just dont care about the patient, they will lie to you, they don't listen to anything you say. They have their agenda and it doesn't matter what you have to say. I brought my 80 year old father in law here who has Alzheimer's in Hope's that they could evaluate him and develop a medication plan that would help him. They have had him 4 days now. They called and said they won't let the family visit him. I think they are abusing him and perhaps he has Mark's on him that they want to heal before they let family in to see him. We are going to call the police tomorrow and try to see him and remove him from the facility. This is a very serious situation. You will see many negative reviews, there are some good. I would say that the good ones are staff members trying to get the review score up. This is a very bad place. Please take this warning seriously. Initial post I am reading so many negative reviews about this place as I sit here now for 5 hours trying to get my 80 year old father in law checked in. And still waiting. The staff simply accepts that this is normal. Meanwhile I have an 80 year old man here with dementia who has been sitting so long his feet and ankles are swelling. I pointed this out to the social worker, and again, they simply don't care. This is a direct reflection of the management of this facility. I would just leave, but have no other place to go at this time. I will post more as time goes on. Well, more time has gone on, now been here nearly 7 hours. Still not checked in. We have now reached a stage of elderly abuse. My 80 year old father in law has missed his medications and it is past his bedtime. You can see the pain in his face. At this point I would have to say that you simply should try to find another facility. There are other people here that have been waiting as long or longer. They have substance abuse problems and are trying to get help. If I had another choice I would leave. It's almost 10pm. We finally got checked in after I threatened to file a complaint of elderly abuse. I have to tell you that I just don't see this place as a good situation. I just hope they don't inflict physical abuse. I will be watching him closely. Again, try to find another place to go.

Dawn Liistro

I went into a downward spiral back at the end of 2001. Through the help of my company EAP and my therapist I found Ridgeview. At first I didn't think I needed to be there, but then after about 2 weeks I had a moment of clarity and realized I was exactly where I needed to be. I spent about 2 months here; they helped me recognize that what I had was a disease. I just thought I lacked will-power. They provided me with the basic knowledge and skills I needed to change my life. One of the greatest tools Ridgeview has is their Aftercare Programs and Alumni Steering Committee. Both were vital to my continuing care after being released from the program. The Alumni is where I found like-minded people, those that don't judge or want anything from me. The other people there helped me to come out of my shell and learn to love myself for who I am and not what I thought others wanted me to be. Not every place is perfect, but for me once I was willing the experience was that much more healing. I knew I had to change my life and this was the starting point.

Jenn Henn

When I first came to Ridgeview I loved it. Then we lost our evening nurse, she was replaced by a sneaky little racist. See I worked on E- West an all female unit, I worked second shift. The nurse on E -west likes to make racial remarks about black people hair. She even offended some of the patients. The nursing manager is even worse, she is definitely a bigot!!!!! Now I did have the chance to work on all the units. And I never ran into any other racism at ridgeview, only on E-west. The nursing manager stated to me one day to go sing "Dixie" which is very offensive and racist towards black people. Ridgeview institute as a whole besides the unit E-West is good. But I will never be anywhere near a place that is racist. I mean if you don't have anything good to say, keep it to yourself.

Airyana V.

Some of the nurses there were kinda unprofessional and just flat out ignored me whenever I had to get my room opened, ask questions, call my parents etc. It was almost like a chore for them to treat a patient!!! However, my experience wasn't ruined by them, just made me a little annoyed, but they REALLY need to improve the staff. Friendly community, yummy food, and a handful of nurses who actually respected you . The psychiatrist was also incredibly supportive.

Clint Houston

Absolutely a positive experience. Ridgeview saved my life hands down, thank you all for everything!

Westley Adams

Roof shingles

Viktor Foldevi

This place is life changing!!!

Alexis Myers

I didn’t have a great experience at Ridgeview my first time around but my second time around I’ve seen the light. Ridgeview isn’t the most perfect institute ever, however I can say that they have change my life for the better. Eddie, Bill, Donna, Channon ; Linny and Sylbia from the detox unit in E2, & Miss Erica, Taylor, Tyroe and Jenna from the women’s residence were phenomenal employees. They taught me coping skills and really changed my perspective is on a lot of things. I feel like not only does this program help in recovery, but it can really help you in general, with mechanisms on how to live a happy and fulfilling purposeful life. On Top of that, I’ve made lifelong friends with the other patients who i consider my sisters and brothers. I also met my amazing sponsor there. I’ve joined the alumni and participate in aftercare, I will continue to do so for as long asI can. Give this place a chance, there may be some challenges , but you need to remember you’ll only get out what you put into it, And if you are not open minded and willing you will not have the type of experience I did. I came into Ridgeview institute a broken woman & while I am still working on myself every day, they have shown me a new way to live. Thanks Ridgeview, i love you guys!

Cynthia McLain

We've had 2 family members attend Ridgeview. I'd say that the care is average at best, but there are serious administration issues. Every time we spoke to someone there we were given different info that directly conflicted with what we were told in previous conversations. Also, they "misplaced" every expensive article of clothing worn there.

Pamela Woolsey

Wow! Highly dysfunctional place! Filled with pathetic apologies that went unaddressed. Lucky I wasn't there. Your a-- would have been on the line.

Jason McLain

Inefficient with zero communication. Followup: I just wanted to warn people about their patient accounts department. They billed us for what they estimated the insurance wouldn't cover and demanded 30% of this amount up front with a payment plan for the rest. Six months later I received a bill from them for close to the full amount that they had originally estimated. When I contacted them they said this bill was sent in error and that the insurance actually covered more than what they expected and I'd be getting a partial refund of the 30% I paid up front in six to eight weeks. So they have been holding onto money that they owed me for over six months and I'm not even sure I would've heard anything about it if they hadn't tried to bill me again. I have to wonder what would've happened if I'd just paid this "accidental" bill. In short, be very wary of this institution.

Andrew Spratt

I just received a phone call from this "hospital". Ridgeview was inquiring about the contact information for a member of my family. This is the same member of my family that was kidnapped by this for-profit institution and held against her will, after TWO medical doctors informed them she needed to be released immediately. When I was asked why they were holding my relative (who made me their medical proxy) I was informed, " we don't really know, the doctors said she doesn't need to be here..but she is here now...so we are going to hold her and charge her for a 3 day stay" (I have that part on tape btw...I recorded the whole interaction.. Hello Stewart...). After being forcibly housed in a co-ed environment of people with mental issues, (which she wasn't supposed to be) my relative was then forced to pay for this involuntary incarceration. The "hospital" is now calling people like me looking for contact information of my relative (which is the same) to get "new charges" settled. This was cleared up over a year ago. How can there be "new charges" ? Avoid this lying, for-profit prison "hospital" like a melting nuclear reactor. Currently moving to file legal action.

Zion Moore

The staff are incredibly suspicious of everyone that enters and leaves, and this affects how they treat patients. I was refused my phone calls almost everyday because they misplaced paperwork. I had to basically tell everyone my business in order to leave.

Lauren Massey

Ridgeview was really helpful for me - I have learned a lot of new skills and have new relationships with others. The staff is really supportive and helped me every step of the way.

hi hi

This place is a disgusting hell hole. Don’t send your child here, get them a therapist they can talk to one on one. You get a light flashed on you every 10 minutes so you can’t fall asleep. Horrible

green duckosrs

I was admitted after an over dose, I had been clean for extended period of time and really know my way around recovery and have stayed clean since.... no thanks to ridgeview. I accidentally triggered a fire alarm in the hallway. (The fire alarms can be triggered by leaning against it, if you aren’t aware) I was still intoxicated... I was very embarrassed. And 2 men charged me and dragged me by shoulders down the hall. I didn’t put up any type of a fight because I thought it was a misunderstanding. They took me into the “quiet room” I was shocked at the sudden change in technique used by staff and nurses. I asked them what was happening or what they were going to do, the nurse said “your gettin a shot!” I kinda chuckled trying to be friendly and also keep my composer because I was terrified. I have always been taught by my mom (who his a nurse not to accept any medications without knowledge)I’m very sensitive to medications. I also struggle with mental health issues and as I have become an adult I have had to become my own advocate, and I advocate in mental health strongly. She told me it was geodon witch is a strong antipsychotic medication, that I can’t take. I explained to her I can’t take that it isn’t good for me. (It causes me to have severe depression) and she said “well that’s what your dr approved!” I hadn’t seen A dr.... I had just been sitting on the floor of this room semi confused. Skip my crying silently while they pull my pants down and give me the shot any ways. In return I sleep almost 2 days. My dr was a joke. I didn’t get my meds until day 3. And and didn’t get all my meds the entire time I was there.... someone with my disorder needs meds consistently. Food is ok. Staff is rude and acts like asking for help makes you a burden so I didn’t ask for much. It lowered my self esteem. They said 3 days. I already have drs and different things set up on the out side. It was a slip..... but I was kept 7 days because of inserance. My mom, myself, my dr... all wanted me out of there ASAP. To work with me as they know me. And know what’s best. Still was kept for 7 days on an odd amount of medication with some missing. Some nurse the day I was leaving was so extremely hateful. Once she saw my mom... (there to pick me up) she tightened up and acted way different. IT IS TIME WE STOP ACCEPTING MEDIOCRE AS THE STANDARD FOR MENTAL HEALTH CARE. THERE IS BETTER OUT THERE AND RIDGEVEIW SHOULD CATCH UP.

marmar layne

i've been here 3 times with still no results and i get worse after each visit here. instead of helping the staff judge you and say mean things to you and if you have a breakdown and throw a tantrum they swear at you. every visit i've had here has been a complete failure. the doctors think you're lying if you say the medicine doesn't work. they diagnose you with stuff like "marijuana abuse" and "alcohol abuse" - those aren't diagnoses and they make no sense. i need real help and every time i've relied on ridgeview it ended in an exacerbated issue. if your child or loved one is suffering with eating disorders, mental disorders, or any of the problems ridgeview claims they help with, please just find a different hospital. this one is just absolutely terrible in every single way. no one listens or cares, they're only there for their paychecks. if you freak out they give you a shot that makes you high / "calm", if you mess up you have to sit in a desk, if you talk to anyone else outside of the group / your gender you're in trouble. it's just a faulty system. they treat you like youre an animal in a cage.

Emma Wood

When my friend went she came back with horrible story's about how it's freezing cold at night and they have no blankets, they gave her drugs (her not wanting h them and then forcing them down her throat), and just so many horrible things. Never go there

Kyle Camardella

The only reason I am giving the institution 2 stars is because of the availability, the fact it is considered one of the best hospitals, and for a couple of the employees. Besides this, ridgeview is a cesspit. It barely accommodates transgender patients, although my name was legally changed it was my birth name on all documents. You can't tell me this place can't find the funding to have someone solve this problem for patients in a mental health crisis, I can think of 3 solutions off the top of my head. Most of the staff are cold, discouraging, and unprofessional. They treat the kids like animals, the psychiatrists overmedicate and over charge (klopper, whose office and professionalism is an entire disgraceful mess but that's a different story, sprung thousands of dollars of undiscussed charges over a year after I got out of the inpatient program, where I was charged at a minutely rate of hundreds of dollars for his care), subjecting them to tranquilizers at the most minor of inconveniences. Their whole program revolves around a person making themselves want help, which is nearly impossible for someone struggling with suicidal ideation. The staff takes little to no extra effort to encourage the kids in any way, which can damage a kid who is mentally healthy. The program also encourages kids to lie in order to get out, punishing them for poor mental health. Most people I know who go to Ridgeview come out worse than when they went in.

bobbi

Unbelievably horrific. The youth ward is absolutely atrocious. While I was there a few summers ago, my neck swelled to the point where I could not move it, and the staff refused to let me see a doctor for 3 whole days, even after i had passed at numerous times. When I finally did get medical attention, it turned out to be a strep infection that was starting to spread to my heart, which could have been fatal. Failing to provide patients with proper medical care is neglectful and wrong. One of the male nurses would walk into the girls’ bedrooms while they were getting dressed. This happened 3 times to me and my roommate all by the same man, who would linger and stare at our unclothed bodies before closing the door. I witnessed 2 physical fights instigated by staff, one of the nurses told one of the boys (who was hospitalized for paranoia and hallucinations) that they were cameras in his room and that they were watching him. The staff constantly screamed at the patients, even when we had specifically told them not to in writing, as it triggers many peoples’ anxiety. I witnessed a nurse tell a girl that “she would never get better.” While there I filed a complaint form along with several other patients about the neglectful methods this “hospital” uses, that were never followed up on. Even today, Ridgeview has refused to give me my medical records of my time there. I was only there for 5 days, and I could fill an encyclopedia with the horrific events I saw at Ridgeview. The despair and hopelessness of being there took longer to recover from then the actual reason i was hospitalized in the first place. DO NOT take your loved ones to this institution. It is LITERAL HELL.

its me a Ruben

I have been 4 times and all of them really helped !!!!!!

Tia King

Staff triggers patients. Claude, Rochelle, Tracy, and Malika were a dream though. Such a blessing.

Taylor Townsel

This place was pretty bad. I came out with a different mindset though. Never come to Ridgeview Institute ever again. There are low staff, but it isn't an excuse to be mean to the adolescents. They always yell, and they can't control chaos when it happens, they try to, but they can't. They lie to kids saying "yeah you'll go home tomorrow, okay?" When they stay there like two or three more days later, which is really unfair. They use this weird shot medicine that makes kids really sleepy, when they should use a different alternative. The beds are very hard and uncomfortable. They are hard to sleep on. There isn't much freedom or anything to do. Most of the markers and crayons are low quality, and you can't sing or talk to the other sex (girls can't interact with guys and vice versa) it really sucked here. The problem I had was depression, but that came off of not having any friends, and I really thought that I would make friends here (and I did. I just wish I could be in contact with them since there's a rule about sharing personal info). Ultimately, I wouldn't send anyone here. It's very chaotic, and the staff doesn't know how to deal with the chaos. They'll just give everyone a shot, which isn't the way to go. But the food was decent so 5/5.

Robert Jackson

I had the best Nursing staff that could be. Ms. Nicole, you are doing it.Lance my man you and CJae are the best and I'm not leaving you out Eb and Ms. Lucy. Thank y'all from the bottom of my heart .Now let's getdown to business. The Nurse P. Ms. Jasmine should be ran out of town. She hads a nasty disposition and dress in a mental institution as if she is a stripper. Not becoming at all. She treated me like crapped and could have cause my death. Ridgeview please do something about her dress code. Leave that extra baggage home By the way the facility was. Monroe. Sorry .

David Porter

I would not suggest this place to anyone. The patients are treated with little respect, employees even less. The facilities are old and the patient to staff ratio is extremely off. The only way I'd suggest this place is if you really don't want to get better

Nathaniel Brigham

This place looks like it doesn't have the biggest budget, but the landscaping is gorgeous. I left being prescribed sertraline and aripiprozol(abilify). The Zoloft worked well.

dreadheadkaayy

Place is useless...the staff is unprofessional and very very veryyyy rude and disrespectful !after i left i feel the same plus worse!

pigasus1

I spent my time in hell at Ridgeview. There are some professional people there, but most are just low paid flunkies off of the street with absolutely NO training in Psychiatry. That is what looks after you or your loved ones at Ridgeview. These are people with no education other than maybe high school, and they are put in charge of you night and day, and they even let them conduct group therapy!! I'm not lying! If you were to have a medical emergency while there, God help you. These idiots would just watch you die. Again, there are some very good, professional people that work there, but they are few and far between. John, one of the nurses, is a first class guy, he cares about you. Dr Patel is very good also, the rest of the doctors are quacks. I cannot, in good conscience recommend anyone go to this facility, for any reason.

Julie Glawatz

My 15 year old son spent 8 days at Ridgeview. His experience there was helpful in dealing with his issues. I found the doctor and staff to be very good. No meds were administered to my son without my consent. The doctor called many times during his stay to personally update us. I was able to call whenever I wanted to get a status on how my son was doing. He came out of there much better than when he went in. It isn't a place that is going to fix everything with your child but it does help them deal with their suicide, anger and behavior issues. It is imperative to continue therapy and counseling when they leave Ridgeview. If you are on the fence about taking your child for help I would recommend Ridgeview.

code deathtail

When I went here most of the staff treated us like we were inmate's. The food is territories. And they will find any excuse to put you on medication. The only thing that I say was good was the other patients but most of the time they won't even let you talk to the other sex.

Mary Buchanan

I was an Inpatient at Ridgeview's Womens Center and the staff treated us horribly. They were extremely disrespectful, and didnt have an ounce of empathy in their hearts. I went there in hopes of finding comfort and I was met with the exact opposite. I will be reporting several staff members to their supervisor. I highly reccomend that no one ever come to Ridgeview or any of their programs.

Sammy Measel

I wasn’t a patient, but I dropped items off to my friend (who’s like a sister) that she requested and her significant other was out of town. Some items were very personal for me. My friend didn’t receive over half the items I gave her and when she asked she claims they said they had them but wouldn’t show or give them to her. On her release date, she asked again and they replied they were lost. I called up when she told me this and after much resistance on their part they said they found them. I drove 25 minutes away with my 2 year old to pick up said items. They made me wait 20 minutes before telling me I had to drive over to the cabin to get them. I received the items, but checked the bag to make sure. I had someone else’s clothes! They weren’t mine or my friends! I was infuriated. I gave the bag back and told her these weren’t mine or my friends and she checked again. Said they were lost and there was nothing I could do but get reimbursed for those items. Absolutely ridiculous and I was there for an hour and a half by the time everything was done. Extremely unorganized. Couldn’t imagine being a patient there just from an outside point of view.

Brooke Spears

Not worth your time. They denied and diminished my brother, had the cops take him to the hospital for "medical clearance" then once discharged from Clearview,, refused to help him even though his insurance would pay. This is a joke institution.

lisa deering

I was a patient at Ridgeview in the women's trauma and eating disorder cottage. Most of the staff were pretty great. They were really sweet, helpful, and understanding. There were a couple of the staff and a nurse that was not, however. They would be very rude to patience and say things that patience there really don't need to hear such as "People with eating disorders disgust me. There are starving people in other parts of the world." Or "Y'all are too emotional for me." This stuff is not helpful for people trying to recover. Like I said, though, most of the staff was really nice. The food they brought up on trays was OK, but sometimes gross. The cafeteria food, though, was better. The beds were as hard as rocks. The showers had very little water pressure. There was a bunch of inconsistencies. This is probably the biggest complaint I have and that I heard from other patients while I was there. The management really needs some work. One shift would do one thing, then another would do something different, and the third something else. Nothing seemed to be on schedule either other than smoke breaks and that is only because the smoking patients probably would have revolted if they weren't. Haha. They do have some therapy and classes during the week, but I feel more therapy, perhaps even one on one therapy, is needed. There was a short group in the morning to just check in, a process group to process what happened or feelings, and either a class or creative expressions (Art therapy). And that was it. The best therapy I got from being there was really being able to talk to the other patients about their experiences and know that I was not the only one. So, overall, not a horrible experience, but it could use better management and more therapy. There was way too much down time.

Russell Godfrey

Two weeks ago they lost my daughter's new prescription from her psychiatrist. I filled out a complaint one week ago during discharge and I never heard anything back. Now she's about to be discharged after a second stay and we learn that the current Ridgeview doctor treating her never bothered to read the notes of the previous doctor to see her history or his recommendations. Not to mention the case worker hasn't been in contact and my wife's been trying to reach them for two days. We're furious with this level of incompetents.

Ashton Bush

I stayed here from august 23rd to the 30th and idk why all the reviews are so bad. It was quite enjoyable and I was friends with every boy there. Señor Lanre was really funny so he made it a lot better and he gave me free socks too. We did a lot of crafts and games and I had like 6 deserts everyday. The rooms on the a side were also nice and there were lots of drawings of naked women on the beds lol. My roommate was a tucute and transtrender though so that sucked but whatever it didnt bother me that much. Overall it was very nice. Mr. L quotes: "I make all the food here!" "No, its Nokia 3257."

Maura McGrinder

It’s so sad reading all of the bad reviews. I hate knowing that not everyone who comes here has a good experience. I was an inpatient for several days and then an outpatient for 2 1/2 months. This place changed and saved my life. The case manager I had (Andrea) was godsent. Unfortunately she no longer works there. It wasn’t always great, doing a program like that can be very difficult and exhausting most of the time. But I would NEVER take going to Ridgeview back. It was well worth the time and the money I didn’t have.

Lil' Meggy

Couldn't pay me to go back. I was there for a week before asking to be discharged. Which I was granted since we all agreed it wasn't the place for me. If you have mental illness and are not at the start of your recovery than this isn't the place for you. If you are at step one then it might be. And to put it into prospective for anyone thinking it's just because it was for mental health. I was out patient working full time. So clearly functioning in a manager capacity at work. I would rather relive ALL of any childhood trauma (bullying etc) every day for the rest of my life than to return as a patient to this place. It's been almost a year and I'm in a new program and already I think it's better.

Valerie Murphy

I was at Ridgeview for 9 days and my experience was great. The staff was wonderful and caring!

lladysossa !

this place is fun tbh i got the treatment i needed and Mr.Bruce is the best!

Stephen Nash

This place worked for me. I was ready for chang and they provided the tools and insight i needed.

Adam Varner

They are understaffed, staff members say themselves. And because of that, it puts a lot of stress on them because they are overworked. A few good staff members, but a bunch of Asses, that shouldn’t be allowed to work around people suffering from severe mental health issues. I’d rather suffer than go back to that miserable place.

Michael Friedlander

It is my honest opinion that the majority of negative reviews of any psychiatric care facility is due to the nature of the clientele. We are in a vulnerable state in an uncomfortable situation. I made myself the promise though that this time would be different. I went in without an attitude, willing to accept the help and advice and therapy that would be given. Being a repeat customer I did recognize a difference in the place. In the last two years there had been a change in management. They are extremely understaffed so the pressure of maintaining the care they want to give is met, but being stretched does show. More than a few of the staff have been there for more than 15 years because service is something important to them. They have compassion and empathy. Have a conversation with them and view and treat them as people as we would like to be treated and you will see they are more than willing. I love and appreciate what they have done for me, as does my family, and I wish the guests would take the time to realize we are not there because we are easy to deal with.

has2bthe1

The place has changed a lot. I first came to Ridgeview in 1995. Had a couple of repeat stays as years went by. Ridgeview can use professional standards and the break up of so many women in cottage C, as some of them tend to make fun of the residents and do a lot of gossipping. That is not professional. The problem with it is you can't throw stones if you live in a glass house. A couple of therapists, and a cottage supervisor, along with two staff members and one to two doctors assistants act like they own the place. Constantly making fun of residents between themselves. They must have forgotten, you still have good sense even though you are in the hospital. The photo you see up above looks nothing like the rooms I saw.

Sarah K

just wanted to say that a staff member named ricky (i think it was ricky but im not sure) said to me and some other patients: "I would rather you just commit suicide than smoke cigarettes." which is a really terrible and triggering thing to say to a bunch of teenagers, especially when a lot of us were in there for substance abuse and suicidal ideation/attempts.

PinkBunny315 .

I wish I could give 0 stars. Awful place, was in the A cottage. Had no soap, got me sick. Literally everyone was sick- the staff didnt seem to care that we were sick, neither about out mental health, neither did the doctor. The literal doctor. He talked to me like I was always wrong. I cried almost everyday - and i nearly never cry. Overall, would not recommend. If you have a choice, NEVER go here. I highly recommend Saint Simons By The Sea, though. Staff genuinely cared. Actually helped me. Unlike this place. Again I wish I could give 0/5. Terrible, terrible place.

Graham Mellen

Ridgeview linked me with like-minded people in daily small group sessions, with experienced, educated instructors. Ridgeview launched my recovery into full throttle! Young, dumb, and broke, I had no future with THAT old lifestyle of mine. Thanks Ridgeview for being responsive, educating, and Caring. Still, I don’t miss that part of my past. But I do miss that Fried Chicken on Wednesday’s.

mary lancaster

If I could give a zeo I would! What a joke of a mental facility! My son was there for 10 days, no communication with me as far as his condition and treatment plan (he is a minor). This facility is 3 hours from our home. When we go to pick him up we have to wait 2 hours for his discharge, they knew we were coming. Since this is at least a three hour drive from our home and we are not familiar with the roads we don't get home until midnight. When I finally had a chance to look at his discharge papers they belong to another child! When I call about it I am not allowed to speak to anyone and I am asked leave my name and number. I wait awhile and call back to speak to someone in administration, the receptionist runs interference and is very rude. Even tells me hey listen! This is unacceptable and a breech of my son's privacy!

Bloodcore_ 101

I was in A cottage, and the staff were very respectful to the patients. But I think that they need to teach them more coping skills. But other than that, it was okay.

Crystal Glover

I just happened to think of this place when thinking about how crazy it was that I was bulimic. After blacking out and chopping my hair off and tons of evidence of bulimia I landed here. 2 weeks inpatient and 3 months of outpatient from 10am to 7pm. Which from their website is now only 3 hours. At the time I still binged and purged and abused drugs until becoming pregnant. But they did help me understand my disorder and triggers and why I was doing it, which helped later when I was ready to change. They also helped my parents understand. I was 16 or 17 when going through the program and 19 when I had my son. He saved my life. They gave me tools. I have had slight substance abuse issues since but maintained a great career and life. This place wasn't super caring but did provide my young self with things I would later use when I was ready. Recovery can only come when you are ready. I wasn't ready when my parents admitted me. But I am grateful to this place none the less. I remember my parents complaining about the billing with my insurance and getting an outrageous bill for my stay but after much fighting I believe it was brought from over 10k to 200 bucks with my Aetna insurance at the time. I'm sure cost is an issue with places like these. This may not be the best place to go for issues but it's better than not getting help at all. When I was here it was around 2004 and I was treated for bulimia.

kfjdsaofna fdsamnofidsaf

The doctors here are very good. The Therapists here are very good. The pharmacists and nurses here are good. HOWEVER, the group of employees that interact most with inpatient patients in Cottage C are the staff who oversee facilities (patient rooms) and food delivery etc. This staff is almost exclusively comprised of African men who recently moved to the US and speak very broken English. These men are extremely rude and hostile to patients. Ridgeview would be an excellent treatment center if they'd spend more time getting better facilities personnel. The current ones ruin the experience. I stayed there for 6 days and 6 nights- the 3 African men would stand in the hallway and talk loudly to each other ALL NIGHT LONG, interrupting the sleep of the mental health patients, who desperately needed rest. They are AWFUL.

Dornetta Allen

This place is horrible. They are holding my daughter and not communicating why to us. She is not under a 1013 anymore! Please do not send you love ones here!!!!

Andrew McMichen

It was a new experience for sure.

Scott Moody

Terrible faculty built on making victims out of their patients, STAW AWAY!!!

Hailey Chapman

All they do is take all your money give you meds then send you off please for your safety don't even consider going here it was awful

DMilow Russell1

My experience with the doctors here was phenomenal I had a gentenic medical episode and I was able to be back up on my feet in no time! I am now able to go to work and school. All I need was some #Praying for a full recovery. And I agree with the above comment The Snacks were yummy Mmmm Good!

Kim kautzman

I spoke with an intake clerk. I had lots of questions for her since I am all the way across the country and was looking for some hope with my struggles. The intake was rude and seemed to be pleased to happily give me her name as if she was proud of it. In my experience, admissions and intake are the best part of hospitalization so what does a rude admissions clerk say about the quality of this program, I definitely want no part of it. If you don't like your job, quit and find a new one and don't make people feel worse when they are seeking to feel better.

Zach Turner

Amazing post-treatment resources and a great addiction program. 100% the best rehabilitation center in metro Atlanta other than the slightly unprofessional staff.

MINNY VANQUI

My daughter is currently in the facility since saturday after she was 1013'd from Scottish rites on Friday. It is now day 3 and we have no communication from the Psychiatrist, Dr. Crawford, who apparently dont like to speak with parents/guardians. While under voluntary status i was refused today from withdrawing her and advised to do a 1010 which then the doctor has 3 days to make a decision if he would let her go. I have been on the phone all day with Cigna and other Psychiatrist to get an appt setup for her once she is released. No one can tell me what her current status is even though she has seen the Psychiatrist 3 times. I was hoping she would get a little progress but she states that its like a prison and the sessions are the same questions. She stated at one session with the Psychiatrist he asked her if she wanted to go to the cafeteria. The place is causing more anxiety and depression with the prison like environment. I finally got my daughter out by filing a 1010. I strongly recommend any parent to stay on top of the social worker who will also speak to the nurses and doctor. I requested that they give my daughter melatonin 3 times and all 3 times I was told it wasnt in her chart. I spoke the the director and she advised she would request a psych eval for my daughter and was told later that it wasnt in her chart...im like WTFudge...Lack of communication is the problem here but out of everyone her social worker Robert Moon was the only helpful person. That other Robert guy is devil sent you can see it in his face. That place is soooo creepy looking and dark. Filing a complaint with my insurance company because if I paid $772 and my child was treated like a prisoner I refuse to let another child suffer who really wants help. 5/1/18 - Still waiting for them to file a claim with my insurance company. Cigna billing is handled by Michelle ext 2102. Left a message and yet to hear from her. She has been out since 4/23. 9/5/18 - The facility filed the claim under my name and not my daughters so it was denied by Cigna...I called Cigna last week and was told they received the correct information 2 weeks ago and now its pending. I also filed a complaint with Cigna for the experience my daughter had in March. I was billed over $8k for nothing. Beware of this place as I doubt it changed in 6 months for the better.

Kevin Dearing

This place took my friend's brother in and discharged him after a week. Stating that he had "mild psychosis and depression". He basically got his way through the system and came home. Not even a full 24hrs; took a knife to my friend 15 times. This place just let someone talk their way out of something serious.

Laurie Trimble

This is a great place. All I have to say it’s hard work. If you don’t put any effort into it, then it will sux. It all depends what you are willing to put into it. If you are serious and want to make a change , then this is a great place to start. But they will not enable you. It’s tough and very structured but they Gave me the tools so I could save my own life because we are all worth it. Someone very wise there told me the following: “You can’t give away what you don’t have.” So loving and accepting yourself is the KEY!!

Katie Queener

I went to Ridgeview when I was 16 and I’m currently here now, and I can honestly say that Ridgeview saved my life. I would recommend this to my closest friends and to complete strangers. If you need help, whether it be addiction or psychiatric, go to Ridgeview. You won’t regret it.

Susannah Martin

Severely understaffed. Staff was overwhelmed and, thus, rude and non compassionate toward myself and the other patients. I would not go here if you want to heal

Michelle Hadsell

The issues that are addressed at Ridgeview are complicated and difficult at best. My experince with the staff and providers regarding my sister and her specific issues was refreshing and impressive. I recieved phone calls from the physician, pharmacist, social worker and in one instance her nurse regarding her care, concerns, and progress. The front desk staff always smiled and treated everyone with dignity and respect. I even observed some staff in training while I was there...I was impressed with the detail and expectation for respecting the rules with regard to privacy and safety that was stressed. I did not give 5 stars because I think that the building and grounds could be upgraded and some things were is disrepair. But otherwise the quality of care was very professional and caring by all involved.

Not Today

Being honest. I was here a few times. For different reasons. I was in the womans eating disorder unit for a month. Honestly the best experience ever for a serious situation. Its tough but i needed the structure. Staff was great. Now. Going to the regular stabalization unit where you stay for 3 -5 days at a time. Its alittle wild. You wont learn anything or enjoy the experience if you are forced here. Point blank. PHP adult psych groups are good although i wish they would talk about schizophrenia more... If you voluntarily check yourself in to get help the classes are great the staff is okay. The food is good! (They have veggitarian options) & you get smoke breaks. Its NOT a hookup place for when you get out. I learned here that honestly dont be with someone who has server mental challenges just like you. Because when you are at your low and they are too who is stable enough to help.no one. So why hookup with someone who got to there lowest to come here. Focus on you get your help and let them focus on their recovery too. Thats why we are there. I pray everyine gets a great recovery! And pick up a white chip!!

Erin Mccallum

Ridgeview has helped me tremendously. The young adult program is great!

Savannah Belle

I will start put with the only thing i got from this was the soliation that it provided for me to relecft on myself and my actions which was very good for me but if you are having serious isses. The help i got was from myself and not having contact with the outside world. This is not somewhere you want to go I addmitted myself in the hopes of finding help for my issues after having a mental breakdown. I olnly saw my doctor twice the nurse practitioner 3 times. No one was there to "talk" to there is no dofference in seeing a pyscologist (just prescribe med) and this place. I did get something out of it but ONLY due to the isolation i put myself in in my room due to the fact that I didnt even feel safe in this place. I have spoken to people whom have been to jail and its LITERALLY the same except instead of asking or parole you ask for release i know some people are q danger tp themselves or someone else but if you want actual help working through your problems and mental issues find somewhere else. Im happy to answer any specific questions anyone has. Its literally a prison without bars on the door and that is NOT am exaggeration. Some wards arebetter than other but over all...not okay.the best of them is the moens shelter if you can get in there. They actually listen to you and talk to you but have the wrong atttitude even there will land you someone honest to god most people do not belong and I truly thing the people there arent getting true help just more or dofferent meds and from what ive been told an even stricer schedule than you have in prision. I ill say however the food is actually pretty damn good and its healthy and in good portions. Ive see the "houseleeping" though they come in there and say housekeeping vacum and give you towels. When i got there there was still even hair on the drain i wore my flipflops for ever shower i took and was still skeptical I never saw them even go into the bathroom. Of and the best way to descripe the bests (I mentions i was in 2 units) it's basically a thick yoga mat with 1 thin blanket. You can ask for more blankets but pillows arent east to come by, and most pillows they offer might as well not be there. I used an extra blanket as a pillow since it actually gave myany kind of support.

Debbie Wallock

Not like it used to be. A lot of the staff in the cottages are rude and inefficient. Some perform double shifts which prevents them from being present and caring. The doctors see you each day in a large room with patients all around for around 5 minutes and discuss meds which is all they do because it's the "stabilization unit" so why bother with any other details about what led someone to be there. Shame, shame, shame. They should remove the elephant out front.. The symbolism doesn't represent Ridgeview anymore. I clearly remember being in cottage B2 and was crying uncontrollably while sitting on the couch. I was in need of help and the two employees in back of the desk where they" lived" told me that they were not there to enable me. Nothing more to say.

carley williams

Literally saved my life..so thankful for these ppl

Kristin Stiles

Go anywhere but here. Rudest, most degrading, most arrogant, condescending staff ever. Go anywhere but here. Unless you want to get worse.

Stef Collins

If people think this place is bad you need to rethink. This place has helped me more than any other place. If someone has a bad experience here its probably because they made it bad for themselves. But seriously, Ridgeview has helped me through a lot and I would highly recommend this place than anywhere else because anywhere else is probably 10 times worse.

Kelly McFarland

This places lies to you, gives you the run around. The way the staff treats people here is completely uncalled for. I would even bring my worst enemy here to seek treatment.

HEATHER MCDONALD

The worst place I've been. I was treated like a child. We didn't have hardly any meetings. We had so much downtime with nothing to do. It was a waste of money and my time.

Ridgeview McRidgeviewface

Basically, I had a horrible time there. The staff are either kindred spirits who are really good at their job and legitimately care about their patients' safety and mental health or decidedly does not and apparently only does their job for the meager paycheck they receive for doing it, which is sort of like watching the softcore pornography they play on HBO late at night for the plot. Treatment for adolescents consists of the following: -Learning about positive "coping skills". They'll teach you about them, but no one who does really knows what they are. Those who do realize what they are will refuse to acknowledge that all the skills are simply things that anyone who struggles with depression/anxiety will learn for themselves in an attempt to live with themselves or will pick up in a self help book. If you'll excuse me for speaking subjectively, I actually got pretty mad because I legitimately thought I'd learn something useful. Looking back, I don't know why. And another personal gripe; about 75% of all of the coping skills were acronyms. I've got nothing against the skills themselves, but boy, do I hate acronyms. -Art therapy. In essence, they put you in one of two rooms, and you're instructed to draw something relating to some sort of trauma and then share with the group. Again, speaking subjectively; I had a good amount of fun with this one, as one of the drawings I had made got pinned on the fridge in the kitchen area, so that we could see it every morning. We even took a picture and showed Great Auntie Agatha, and she agreed that it was a really good drawing. I was very proud of myself. -Waiting. An awful lot of waiting. When you aren't doing anything listed here, you're waiting in an area called "the Lobby", which is a wide open room furnished like a hotel lobby in which the staff has a very clear view of you at all times. They need a clear view in order to be able prevent anything undesirable, unethical, or otherwise unpleasant from happening to anyone of the patients (large bouts of violence, any sort of sexual activity, excessive merriment, etc.). When you aren't in the Lobby, you're in your bedroom waiting for the next time you get to wait in the lobby, in your bedroom waiting for yourself to fall asleep. -Group Therapy. Essentially, patients would go around in the room stating their names, why they were there, and what they were there for. Now, I'm sure by now you've figured out that this review is only half serious and has maintained a facetious tone throughout. That's because I didn't intend for this to be a review. This is actually just a cry for help, a last ditch effort to fix a mistake I've made as a patient here, and also an attempt to educate others so that they might not make the same mistake. The only objectively good part about Ridgeview, for me, at least, was the other patients. They've all got stories to tell about why they were there, and were generally as beat up as you were about having to be there. It doesn't really matter why they're there; most of them are all friendly, affable people, even if they're a little damaged. Talk to them.You'd be helping them and yourself because taking an interest in your fellow man is likely to result in getting the only good thing you can get out of this place aside from medicine. Whether or not the people you meet there will be enough for you to consider the experience of having to be at Ridgeview is another story. If you want to contact them outside of Ridgeview, you'll have to be sneaky, but whatever works is fine as long as you can contact them after you get out. That said, my real name is not Ridgeview McRidgeviewface. It's actually Brandon. I made the mistake of not being able to contact the people I met when I got out. James, Kaelan, Blake, Gabi, Lavontay, Steve, Jesus, and everyone else I'm forgetting(sorry, guys. I'm not good with names); if by some incredible chance you found this review on google and read it to the end, please send an e-mail to this account. I miss you all dearly and I regret not getting any of your contact information.

Shiro Leeds

I highly reccomend this place. I was sent here for the first time on a suicide attempt. They got me checked in, searched, and sent to bed pretty fast. Though, it was night and not very busy. The staff were a little... "Just there". But otherwise, there were a lot of fun times! Movie night with fresh popcorn! Christmas was sad, but they gave us an extra visitation day and let us open presents for the unit! We didnt get to play in the snow, but we got to see beautiful decorations around the unit. The food was eh. But they had a food person ask you if you had allergies or food sensitivities or any diets. I am lactose intolerent and hate a lot of things to the point I won't eat anything on the plate with them on it. Even if you scrap it off. The best part was the bedrooms. They had air conditioning you could control! Many new towels and wash cloths to use everyday. Bath/shower. Hot/cold sink, which is not common in many hospitals I've visited. (AKA Peachford) ((its still good tho)) I can't sleep at night very easily. So, I take a towel, put it over my pillow. Then take a washcloth, soak it in hot HOT water and put it over my eyes. VERY relaxing. They do the normal, t 30min to an hour check thing. But they dont shine a flashlight in your eyes like Peachford. The only shine on your shoulders, chest, or back. Depending on how you sleep. Highly reccomened!

Marsha Calhoun

I went to Ridgeview institute because I had a minI breakdown and this was the most HORRIBLE experience that I have ever had. They lied and kept me there against my will. I was over the breakdown on the 3rd day, my doctor had released me three times, nut the case worker that hardly ever spoke with me continually lied and kept me there for 10 days. The staff wer

Danielle Miller

Ridgeview has been a truly life changing experience for me. Despite some of the scary/negative reviews on here, it has been essential to my recovery. The staff is great- highly trained and experienced (most counselors have a masters degree or higher) and are invested in truly comprehensive care. The residence and facilities are clean and modern and the food is tasty! I would recommend Ridgeview to anyone who is looking to better their mental health or heal from substance abuse issues. These sort of issues are difficult to treat and need a certain level of self motivation to conquer but Ridgeview is here to support the journey, wherever you may be starting.

Smith John Smith

I( was able to get meds adjusted but not fully recovered so a good recovery plan is advisable with assisted living opportunities to check in and get assistance for patients and patients future care providers)

alliyah ali

this is absolutely hell on earth. would not recommend this place for ANY mentally ill person. i was outright tricked into entering their inpatient system and was stuck for 8 days when i didn't even actively want to be there despite not being in any immediate danger to myself. the rooms are disgusting and infested with cockroaches. the counselors and doctors couldn't possibly care about helping you, you're just another paycheck. i had such a miserable experience here i cried myself to sleep every night. if you're ever considering coming here to rehabilitate yourself, DON'T.

Rachael Oneill

Love this place, and all the staff

Kiryuu3

I was here when I was 14 due to depression, and this place didn't help me at all. They put me on risperdal, which makes you sleepy and then complained because I was sleepy. I didn't even really need risperdal, which also has awful side effects. The staff were rude and it's hard to get a good night's sleep because they kept coming into your room at night with a flashlight. And for some reason the first night you're there, they make you sleep on a mattress on the floor in the main area. I hated it here and acted like I was fine so I could get out as soon as possible and it seemed to work. Also for some reason they diagnosed me with BPD, when I am actually autistic and not BPD.

Jack Crane

I urge you to try and find another place to recover or heal because Ridgeview at this time is not a healthy place. It is anything but healthy and I assume that probably many people may find themselves worse off after attending Ridgeview. Ridgeview is full of incompetency that borders on negligence. There is no communication between different units and mostly no concern by many employees. There is a sense of defeat amongst them as well and even many openly communicate how badly the place is run and it’s lack of assistance for patients. You will find that in your attempt to go inpatient, it may take up to literally ten hours to meet with someone to talk about going in. It is absolutely incomprehensible that they cannot assist people that are suffering so much – from mental illness to addiction in a faster manner. I wonder how many people just left and committed the ultimate act of desperation or overdosed because seeking help was such a hurdle. The intake employees do not seem motivated to move with any pressure. They just move at a very slow rate. I’m not sure if that has to do with their lack of love for their job or burn-out or simply that Ridgeview may treat them as badly as they do the patients – which seems to occur throughout the whole institution. Once admitted and you move back. You may site for hours whether in detox or in one of the C units just waiting for a bed. Regardless of how you feel, there is no rush to get you into a bed. As for my experience it took several hours.I checked in for major depression and addiction and at first landed in detox and the first night I must say bordered on hell. I was not allowed any medication – including my regular medication which I brought from home – my anti-depressants, anti-anxiety pills, blood pressure pills, and sleeping pills (all non-narcotic) and when I pushed to receive them I was told several times to shut up by the nurse in front of several patients and techs. I was taken aback and knew quite well if I responded he could have me thrown in a “seclusion room” by security. When I finally did receive a complaint form at a later time from someone else, I wrote a thorough truthful examination of the events and of course never heard anything back about it. Once you’re in there. You have absolutely no rights and no say – you are at the mercy of the institution and the whims of the employees and what they say. So, remember that before you go in. You have no control. The next day I finally received some of my medications and it took much longer to receive any detox meds. This bordered on criminal negligence. When I asked for a patient complaint form the nurse gave me a blank sheet of paper and bluntly told me to fill that out and to make sure to give it back to him. Appalling. I was then transferred to C-2 which took another couple of hours of sitting around and then reminding them that I needed a bed. Finally, I was able to get a bed, but no rest because I was sent to one of many useless “groups”.Groups are mainly run by well-intentioned interns or volunteers, I assume to save money and earn profit. It is sad that they result to not bringing in professionals to assist in this. The most beneficial group is your case-worker group if you make sure to speak out. If you need anything done it must be done by the case-worker as well, but it seems that they are swamped with requests. So good luck. Also, my case-manager was out one of the days I was supposed to be discharged so that – stalled that. It is completely almost up to fate if what you need gets addressed. As for discharge, it took seven hours and I’m lucky I had my car there. I feel bad for people who had to rely on transportation. Their rides may be sitting there for hours. The nurse who was giving me my medication list gave me someone else’s and I explained to her that she gave me someone else’s. It had taken her about twenty minutes to find that. I was not about to have her try and correct that. That and many other HIPPA violations are broken daily.

Ashleigh Gresham

FLEW in ACTIVE duty to see my sister, spent $400 on a plane trip. I called because I’m a sibling and they specifically told me with our parents promission and my ID I could see her. THEY DID NOT LET ME SEE HER and “Robin” at the front desk is probably the most rude person I’ve ever met. Why work somewhere and act hateful when everyone here is going through something!!! Why keep someone who is mentally unstable From seeing family THEY WANT to see! Now there is another “sibling” with the same problem here and the staff is RUDE! Do NOT bring your loved ones to this PRISON. UPDATE: her session ends at 5, I’ve been here since 3 they apologized for the mix up and now i can see her, it’s after 4. Thanks for the 2 mins I can see her. Learn your job and lose the attitude

chase

The staff were the worst, except for the nurse who let me grip a tissue box during a shot and one of the male staff. I met wonderful people, though.

Sherrion Norris

I never write reviews, it's not my thing. But, my son was admitted here a week ago. Biggest mistake I've ever made. No one talks to you and lets you know whats going on. I left 4 messages with the staff at Dr. Attalla's office and still haven't recieved a phone call back. I felt he wasn't receiving the care he needed and wanted to get him released, one of the hardest things I've ever had to try and do. I was told once one of his tests came back he would be released. It finally came back and I finally got him released. I asked about the results of said test and was told we don't get those results, you have to call the doc. Well I'll never know the results, as he NEVER returns a phone call. I never once talked to him. Don't check your child in you wont get him or her back with out having to pitch a fit. There's has to be a better place to take your loved one. Avoid this place at all costs.

elizabeth noel

Not only did Ridgeview Institute save my life, It gave me the opportunity to reclaim a dormant life and turn it into the stuff dreams are made of! Gratitude would be lost on words, hence I will simply state, there is not another comparable facility in the industry of recovery. It will always sustain a war quadrant of my heart. The staff, the food and the facility is yummy. It will continue to my one of my best choices!

Dakotta Hardin

Not a fun place to eat. The cake was soggy. Also Im not crazy. I got put in there because i had trauma but whatever. the more trauma the merrier.

Alexandria Oles

I’ve been to this hospital a lot and it’s the best out of all the inpatient facilities I’ve been to. That being said, PLEASE HAVE THE RUDE ASS WOMAN WHO ANSWERS THE PHONE FOR THE MAIN NUMBER BE A LITTLE BIT NICER AND A BIT MORE HELPFUL. She doesn’t even say ANYTHING other than “ridgeview institute” and in the middle of me talking BOOM TRANSFER. Like come on lady I get you hate your job, but at least pretend like you care.

Debra Smith

Although they were experiencing some administration changes during my treatment, they were always attentive to my program and helped me find solutions with a smile. The lectures and groups were great. I’ve learned so much about addiction and myself. I hope to put that knowledge into action to turn my life around. I would definitely recommend Ridgeview to others.

Allie Chautre

After waiting in the evaluation room which was freezing cold for about 5 hours, I was finally taken to my unit and immediately was thrown into an AA meeting. I’ve made the best of it though. During my stay there was loud, obnoxious construction happening, which triggered the anxiety in a lot of the patients. They were extremely disorganized, incompetent and there was a severe lack of communication between nurses, doctors, and case managers. A lot of the nurses and case managers treated you like you weren’t even there. They were also very money hungry, refusing to admit me until my mother gave them her credit card number over the phone to pay my out of pocket cost. On a more positive note, I’ve met a lot of great people and the food was good. still a one star experience though.

Marie Marie

This so called hospital is horrible They don’t care about really helping the patients and communication is horrible! They gave my child medication without my permission and he happen to have an adverse reaction and they couldn’t care Less. I was clear that he had a test to see what medication he would have a negative reaction and they medicated him anyway. He was sleeping and like a zombie when he was evaluated by the doctor I aSked for calls from the doctor, Nurse and Patient advocate to call and the only person who called was the financial person to get money Don’t send your love ones to Ridgview They have forgotten the basic oath to do no harm.

Thomas Woods

If there was a possible way to leave zero stars, I most definitely would. Avoid this place at all costs! I went to do my intake assessment today and was considered high-risk for seizure, heart attack, kidney failure and stroke (BP was 140/90, checked twice) and told I would be taken in immediately for a 7 day detox. Howerver, due to not being able to pay 5000 dollars up front for a 3 day detox (absurd!) and was denied treatment- which is fine. HOWEVER- while walking out the door i was stopped by 2 directors and told I MUST sign a refusal of treatment form to walk out of the building, although they had just denied me treatment. I refused several times and eventually one director told me that I actually didn't have to sign and to just leave in the rudest way possible. Sickening this place would treat someone looking for help that way! All to cover their rear ends for knowingly sending away a high risk patient EVEN THOUGH THEY OFFER FREE SERVICE FOR THOSE WHO CANNOT AFFORD ACCORDING TO THE SIGNS POSTED ON THE WALL. THESE PEOPLE ONLY WANT YOUR MONEY. THE MENTAL HEALTH CARE SYSTEM IS NOTHING BUT A FINANCIAL GAME FOR THESE PEOPLE. WHEN IT COMES DOWN TO IT THEY DO NOT CARE IF YOU LIVE OR DIE.

Brad Davenport

Ridgeview has been the best place for my recovery. I have been using drugs for at least 15 years and thought there was know hope. But when I came to Ridgeview I was educated extensively on the disease of addiction and mental health. Even the detox experience was by far the best. And I have been through other facilities at least 20 times over the years. The doctors really cared about not only me as a patient, but cared about my recovery. The best part was the recovery residence experience. It is perfect for transitioning from in patient to after care. If you are really looking to change your life and recover from the disease of addiction, Ridgeview is the place to do it.

Krystal Ingalls

If I could give it a zero I would. They didn't want to give my child her medicine and wouldn't let her take a shower. I definitely would not recommend this place for themselves or their child.

Steven Finley

Like anywhere, if you have a bad experience, it's easy to talk trash about the place. Most people who arrive at Ridgeview aren't on a winning streak. I went through detox and the treatment program and I'm a much better person for doing so. Thank God for the staff and treatment I received. Having read a number of negative reviews, I simply hope that those individuals find treatment somewhere and quit trying to run the show in their life. That's how they got there to start with. I became willing and anyone else who does has a chance of going through a transformation that is incredible. If not, they can continue to bounce in and out of treatment facilities and leave negative feedback for the rest of their lives. Glad I chose the former. Thank You Ridgeview ! ! ! ! !

Mary McC.

Don't let the nice pictures fool you. My experience at Ridgeview left me with scars I'll never unsee. The staff is not trustworthy. They practically advertised that they're only in this line of work for the money they make off of people's insurance, and concerned loved ones. I went for depression when I was 15. The Doctor told me I should be there a week. I was there for a month and a half. They made up problems with me that I've never had, they abused other inpatients, they called me deceptive for following their rules, and they did not let me study which resulted in my falling behind in school. We were kept inside all day, every day; that's not even mentioning that we were stripped, and sometimes followed to the bathroom by C.A.'s with wondering eyes. I've had to seek therapy a few times as a product of my experience here. This place was a nightmare I would not wish on my worst enemy. Disgusting.

K-la Mae Allen

I was there for inpatient for 6 days, and it was not a bad place. They give you smoke breaks and everyone there is nice and friendly. There are a few disagreements but everyone is willing to talk to you about anything. Great group therapy sessions also

Donna Barnett

My son had a traumatic brain injury 8 years ago. He has been in Ridgeview several times, always with bad results. When they are ready to discharge a patient, they don"t much care where they send them. Once, he was sent to a house where there was no handicap facilities or supervision. Last night, he was taken to a boarding house where a man rents rooms. I sent the police there for a welfare check and was told this was NOT a good place for my son. The owner of the house even agreed to the point that instead of waiting for me to pick him up there, took him back to Ridgeview. God help him. We are going to get him today.

kiwi wildchild

"Bad medicine" just what i need,hey used to be run by hippys back in the late 90's people are nice but theycorporate monsters

Tonya B

I was very disappointed at this facility. Some of the staff are caring and nice,90 percentage of the staff are rude to the parents. My daughter said she was cussed at and talked about during her three weeks stay.One of the staff called DFAC on my husband and I which led to a false investigation.Which the case was closed after the first visit. Most of the staff are snobs and only there to collect paychecks.If I could,I would rate no stars.I advise any parent looking for proper care for your child,by all means avoid this place.My child will never go near that place again .She stated she was mistreated her entire stay.

Margaret Jones

Qwan was extremely professional, knowledgeable, respectful and kind when I called for admission information. Thank you for your assistance!

Chris Treadwell

We were referred by our insurance provider. From the facility to the treatment, it reminded me of a 1970s horror movie. Read the reviews and pay attention.

Jose Chung

I am a nurse who had substance abuse problems and thus was in sent to Ridgeview to keep my licence. I went to Ridgeview for their professionals program and while I felt the 6 weeks was punitive in the length required I did get quite a bit out of the professionals group. The lectures during the day were hit and miss as far as their usefulness. The groups with a therapist is where I got the most out of the program. The recovery residence was better than I imagined in many ways. It was nice to be around people with the same issues as myself. I did experience and witnessed some attempts by the administrative staff trying to squeeze as much money out of people as possible. Especially being in the professionals program that required being deemed "fit" to return to practice. Also it would seem at certain points they would try to get a rise out of you to see how you react. Also paying $300 to $500 per week for a meeting with a psychiatrist that spends just 3-5 minutes with you per session seemed like extortion. There is also a bug that seems to be going around for the past 7+ years (according to my sponsor who went there 7 years ago.) Thankfully I did not get sick, but multiple there came down with bronchitis and 2 with pneumonia. The nurses, case managers, recovery residence staff, and the pretty much everyone at the day hospital were excellent. What I thought was going to be a worthless endeavor turned out to actually be beneficial. So in the end I thought 4 stars was appropriate. If you are a nurse, or just a professional in general, I would recommend going to Ridgeview. I had 4 other treatment facilities to choose from and Ridgeview was the cheapest and the shortest program.

Santiago Garcia Mosley

You get out what you put in. If you really want help this can be a great place for it.

Tracy Martin

This place is NOT the facility to bring a family member you care about that needs help. Edward Hicks... Case manager is the worst. He looks as if he just got out of school and really wants to throw his power around. He gives very conflicting information on a daily basis contrary to what the attending doctor says. My husband was there on a voluntary basis and was jets for 5 days and was told he could not leave until the case manger released him despite the doctor releasing him after 2 days. This has been an exhausting experience I would never wish on my worst enemy.

Andrew Figueira

Worst place ever after 8 calls and they told.me.the.dr would call me about my son and as well as the social worker and still no call they lie and they dont want to bother to update.the family members and the lies that they say they going to call.and plus.this place.is disgusting this place needs to.be closed down by.the.pictures looks so.clean and nice but when you go there its gross

Mark Howell

This place is a joke. Don't go here if your in crisis. I went to be detoxed twice. First time I went after an extremely long wait they said I needed to go to a hospital. Second time thinking i didn't need emergency care I waited almost 3 hours before I left. The receptionist had the personality of a dead fish. No compassion what so ever. This place just wants your money if you are willing to wait long enough to give it to them. If your in crisis go to an emergency room and then seek outpatient help or hit the 12 step halls for your condition.

Kelley Likes

As a PARENT: My daughter wanted to go here. She went willingly, hoping to find a better way to deal with her issues. It took a LONG time to get admitted (4 hours), but I don't mind waiting for my daughter. It took a LONG time to get her discharged (3 hours), again, I don't mind waiting. Take a book. This isn't a fast food drive through, this is my child. She's worth the wait. The care was amazing. They gave her lots of coping skills and listened to what she needed and wanted. She tried medication, didn't like it and they adjusted it. She liked the group meetings. She loved the fellowship of others who were struggling. She liked the staff. They listened to her. She was proactive with what she needed and had a great experience. If you are wondering if this is the right place for your child and you read the million bad reviews from people who DID NOT WANT to be there, don't worry about those reviews. No place is perfect, but Ridgeview was very helpful in getting my daughter out of crisis. They kept her safe and helped her help herself. BTW: she hated the food, but she's a teenager.

Cheese Vokorasaal

There were good people working there. But at night I couldn't sleep because of a banging noise constantly every night. It sounded like someone was trying their best to break through a metal door using all of their body weight. But it wasn't, it was just some machine. Either way they usually didn't give me sleeping medication when I asked for it. The meds didn't work anyways.

Kendra Walker

My daughter is at Ridgeview. While the nurses are respectful and approachable Dr. Weichbroadt is the exact opposite. Dr. Weichbroadt mocked my son and accused me of being in denial. He was condemning, condescending , biligerent and utterly disrespectful. I wish I can write out what he said when mocking my son however its so despicable my fingers will not allow me to type it. My son is at Ridgeview under voluntary I feel now that. Dr. Weichbroadt and I have had an exchanged of words he is going to alter my sons records and code him under something else to retain him longer. Please understand it is 1:56am and I am up writing this because of my level of concern. Parents and family please be careful who you allow to treat your loved ones. I was told by a nurse my son should not be there and a second nurse told me he will be released Monday (false did not happen) . Ridgeview do not tell you your rights and always seem to have different forms being offered at different times geared towards a release of the patient. They are not well collaborated. Dr. Weichbroadt has 36yrs of experience with that said who will listen to me , who will question him and his shenanigans ? Who? He hides behind those 36yrs people.

PETER DELENICK

While I was there a patient committed suicide by hanging himself. He was scheduled for ECT treatment but was discharged because thed ECT was not scheduled for several days. While at home he hung himself a day or 2 before his ECT. He was a friend I made at the Institute and i am forever scarred by the negligent treatment he received there. This place is dangerous and is only after your insurance money. When I was there the day before my insurance ran out I was discharged without a definitive diagnosis after being there for e months!

Lizzie Wilmer

PLEASE READ (IT IS LONG, BUT THE TRUTH): This place was recommended to my parents and it was the worst. I had mentally hit a wall from a mixture of high stress and the fear I felt for a loved one who had her safety at risk. It was out of character for me which is why the hospital sent me in for a psych evaluation (no choice for me). The admission process took about 3-4 hours with what could have taken 15 minutes, which included a nice ending of them making me strip to my bra and underwear and do a twirl for them while they commented on and wrote down every mark on my body, but in a way that treated me like a science experiment. I had to ask them to turn the air on and was left alone in a bare room for most of the process. They wouldn’t let me call my dad, only they could. He said my boyfriend was in the waiting room for me. However, when I got out I learned that they didn’t allow my parents to come and told my bf he couldn’t talk to me till I was processed and called him while other people got to have their family in the room. They even screwed up my paperwork and said I refused to be voluntary even though I said yes. I was terrified in there and I didn’t get to see my family until the visitation hour on Wednesday, which they made us 20 min. late to. The nurses/staff were not as welcoming as you'd hope considering you were just ripped away from your friends and family and being held there for who knows how long and only seemed to want the paycheck. They would NEVER tell me how long I was going to be there. My family meeting went well but my group leader said I should stay 1-3 more days even though I was well-behaved, participated, and always level-headed since I arrived (3 days prior). My doctor was even surprised that I was still there after my meeting because he had signed my discharge papers the night before. The doctors also come whenever they want and can also decide they don’t want to come in one day. It's weird considering this is supposed to be a stabilizing center with a consistent schedule. Mine came in at 11 p.m., the designated bedtime. Another terrifying moment was when they put no effort to match people as roommates. Every night I was woken up by my roommate yelling stuff in her sleep and one time it was about murder which made me fear for my life because she naturally glared at me majority of the time. She also went through my personal file from the hospital and the letter my family had written me while I was out of the room. My parents had to call a bunch just to get answers from this place even though they made me sign a waver so they can share with my parents. It wasn’t until day 3 that my parents finally got an update and my mom raised hell because they kept being vague and passing the phone around. I didn’t even actually get treated because I didn’t need to be treated. I swear they keep you there until your insurance money runs out. They wanted to keep me longer even though my doctor said I was ready to leave. Everyone in there felt like they just want your money. They even gave my friend the wrong person’s medicine and wouldn’t tell them what they put in their body. The friends I made in there are the best and helped me survive this traumatic experience. The I only got let out in early afternoon because my dad came in and told them to give him his daughter back now and to stop delaying. When called they transfer you from person to person and it goes in a circle. DO NOT go into this place thinking it is going to be a very helpful experience. If anything I have actual PTSD from the whole thing: not being allowed to see your family for a while, being treated like a prisoner yet also like the "damaged" toys no one wants to deal with, seeing things I never thought I'd see, and not telling you or your family anything like when you'll be set free from them. Please trust me, if you love the person you want to send here, rethink it. I sometimes still cry a little when I remember how scary it was to be held against your will and treated like a prisoner that is viewed as a mistake that needs to be corrected.

Glen Brinkley

I tried Ridgeview for PTSD and Substance detox and was incredibly shocked at the careless attitude of Ridgeview staff and doctors. I saw a psychiatrist once in 10 days of awful conditions. Money motivated and “Don’t care about the person” treatment. I had to beg for everything from simple snacks (Pantry was ALWAYS empty) to urgent care needs (Had to beg and argue for Chest Pain episode treatment). When I had a severe pain episode I was told “Doctor on the way” but 3 hours later the Nurse Practitioner finally shows and calls me “Rude” for being upset and totally stressed out because I voiced my disgust at the lies and uncaring response I was given. He’s very lucky all I did was strongly object because I am a Marine with PTSD problems from military experience and could have been a lot more “Rude” and really said what I wanted to the way I really wanted to say it. I was ultimately stranded by Ridgeview at another ER hospital because I didn’t want to stay at the hospital where my heart doctor wasn’t on staff. They accused me of just wanting drugs. They made me pay my own way back with no money or means to return to Ridgeview. I am aghast at the money motivated uncaring center. Totally uncomfortable and minimal attention to comfort this place offers is the reason to AVOID THIS PLACE AT ALL COSTS. Credit where credit is due, Nina, the Program Therapist was very caring and genuine about my sobriety. She saved my life, literally, by being stand fast and really caring. Some of the Tech staff were friendly and sweet and really wanted to assist me in every way possible. It’s a shame they have to be at Ridgeview.

Megan Jennings

I was admitted nearly two months ago and stayed a total of thirteen days, and I have to say, the experience was much better than I expected. I was staying in the teens ward, as I am 16, and the staff was friendly and helpful (except for John. He's a douche.). During my stay there was a violent patient who broke a lot of property and also injured one of the other children there (I believe), and they handled the situation amazingly well. The entire experience, as long as you are willing to accept help and attend the various therapeutic activities, is honestly like a summer camp. I made many friends while I was there. They also respect the genders of transgender patients, as I was placed on the boy's side, though they always make sure that the trans kids share rooms (trans male with trans male, and trans female with trans female) just to make sure that nothing that results in pregnancy happens. My only real complaint is that some members of the staff were very loud, and this upset many people quite frequently, as yelling is something that triggers panic attacks commonly in teens. Other than that, if you are going to Ridgeview as a teen, or if you are sending your child there, I can assure you that they will have a wonderful experience, as long as they are willing to accept help.

Kathy Wroble

DO NOT---I repeat DO NOT take your child here!!!!! I know personally that they administer drugs off-label, do not assess or treat children for days and for parents they will do their best to keep you from your child even if this is not a forced hospitalization. They even tried to keep a child's Bishop for visiting - he had his purple shirt and collar, ID & Police Chaplian ID with him!! A much better choice is Riverwoods Behavioral in Riverdale, GA

ASH

My experience was awe full.... they had to come in the bathroom with you when you used the restroom and changed your clothes and showered....they threw away some of my clothes cause they were “dangerous”. They also wouldn’t let me leave when they said they were going to cause they thought I was pregnant....they got the blood work wrong...I wasn’t pregnant I was 12 years old... Wouldn’t recommend to anyone

S M

Do Not Go here. I can't get over it. It was completely unnecessary waste of life for me to go here and if I could turn back time I would.

April Walker

My son was sent here over 6 yrs ago involuntarily. After the drs could not find anything wrong they still held him for too long. All the while medicating him with god only knows. He was also injured and it was covered up by nurse. Whenmy son's father threatened to call his insurance company did they finally release him. It took a longtime to get the drugs that were forced in him out of his body. He had been misdiagnosed by Northside Northside Cherokee Hospital Emergency room apparently an intern Dr.

kennadee03

I went here and when I left my depression was worse the staff in the children’s part are rude they don’t read charts and don’t care about us or our triggers when I was there one of the staff was yelling at a girl not knowing that was her trigger and she had a very bad panic attack and they did nothing to help her the rooms are dirty the bathrooms are dirty it’s very small and very scary for a kid that already has depression and anxiety I don’t recommend instead try asking your child what you can do for them instead of dropping them off at a dump

David Cashman

Unprofessional and unethical. Stay away.

Frankie Harper

I visited this place at the suggestion of my EAP. I did not want to come here after reading the reviews, but wanted to give it a shot. After visiting for a very short time, I ended up becoming too anxious to stay, and had to leave before even getting the assessment. I felt suffocated and creeped out by this place. The “intake” room felt like a jail or something out of a movie. I don’t know what part of the complex the images posted are from, but the models are clearly hired as none of the people I saw walking outside looked like any of the people in the images provided on google. The images are completely misleading!

Keith Woods

I was physically assaulted by the workers in this facility. I would not recommend this facility to any person. Some of the workers are there for the right reasons but most are there just for the check. They do not care about the patient's wellbeing and the doctors are inattentive at best and neglectful at worst. Many of them use Ridgeview as an opportunity to power trip and control people already in precarious mental states. It was a horrible experience for me that has resulted in PTSD and a complete distrust of supposed medical professionals.

Emma

Whilst the facility its self is comfortable and quite nice and the food was usually pretty good, however my time spent here was some of the worst in my life. The staff were some of the worst trained, rude, and unorganized people that could put in the position of caring for unstable minors. I would NOT recommend.

Elaine C

I went to the day program at Ridgeview and loved it. The case managers and the seminar teachers were great, and I learned a lot to help me cope with depression, anxiety, and panic attacks that I was experiencing due to my job at the time. The teachers and the group therapy helped us learn how to use our "tools" for when we'd start to dive deeper into depression or anxiety. The ABCD method was a favorite amongst our class, and everyone enjoyed the mindfulness lectures as well. The campus is beautiful, lots of trees, and I was even surprised to find that the cafeteria wasn't that bad; it was actually really decent. Great place! Admittedly, the initial process of getting evaluated and waiting what seemed like forever in the main center wasn't fun - that was the worst part. But I understand they are trying to improve wait times for those getting evaluated, and that was only 1 event out of the many positive ones I had at RV. Since exiting Ridgeview, I've come back to the free support groups on campus as well as to volunteer with the alumni. In short, Ridgeview changed my life and I have found some of the most amazing people ever in the support groups there.

Deborah Morris

Weekend staff were wonderful & very caring & helpful. Weekday, day staff are the opposite. Staff mismanagement. Uncaring, unprofessional staff who do not listen and treat patients as substandard humans who are just “drunks.” They fixate on one issue & ignore the others even after requesting help. It’s perplexing how they schedule dietitians to discuss proper eating but provide inappropriate & inadequate snacks for diabetics with gastric bypass. I called & asked for an administrator & got the cottage manager instead. Nobody listens to the patients or concerned family members. Pass the buck round & round. Cookie cutter kelp.

Emily K.

Ridgeview and the administration and staff of the Senior Adult Psychiatric Program helped our family make the best of a difficult situation with a relative with dementia that had never been formally diagnosed, much less treated. They were compassionate and professional in all their dealings with us and with our family member, and they were extremely helpful and patient as we made arrangements for his extended care after treatment at Ridgeview. I didn't get to visit the facility while he was there, but I've heard it's very nice, and our relative was convinced he was at a resort hotel!