Reviews of Mercy Catholic Medical Center - Mercy Philadelphia Campus (Hospital)

501 S 54th St, Philadelphia, PA 19143

Average Rating:

DESCRIPTION

You have all the feddbacks of people who are purchasing the products and services of Mercy Catholic Medical Center - Mercy Philadelphia Campus (Hospital) around Delaware area.

At present this business receives a score of 2.6 stars out of 5 and that score has been calculated on 109 reviews.

You may have noticed that the average of ratings is discreet, neither too high nor too low, and it's founded on a very large number of scores, so we may conclude that the valuation is very faithful. If people have bothered to give their feddback when they are happy with the service, is that it works.

You know that we do not usually bother to write opinions when these are correct and we usually do it only if we have had a problem or incidence...

This Hospital belongs to the category of Hospital.

Where is Mercy Catholic Medical Center - Mercy Philadelphia Campus?

REVIEWS OF Mercy Catholic Medical Center - Mercy Philadelphia Campus IN Delaware

Maria Lynn

I was in the crisis center. Me, along with at least 5 other people, were there for over 12 hours, waiting and being told continuously by the staff that we wouldn’t be getting any updates. On a Saturday, they had one nurse and one doctor. If you tried asking for one of your belongings, they would slam the door in your face. Additionally...as I was in intake, the nurse told me that I “wasnt REALLY suicidal” and that my feelings were essentially nothing, then blamed me for it and said it was because I wasn’t doing anything for myself. She said it was my fault that I was feeling that way, that I wasnt trying to help or better myself. I explained that I came to the crisis center/hospital in hopes of going through treatment and helping myself, and she said that isn’t how things work around here and it’s entirely on me. She said that they can’t help. Over the phone, they stated to the officers that took me that they had beds. Upon arrival, there were no beds, we were all put in plastic chairs with thin blankets in a brightly lit room. No food if asked, no drinks, nothing. Try to get help from the staff and they’ll ignore you or say they’re going on break. Absolutely unprofessional, the conditions were inhumane, and there was NO compassion for the people who came in seeking help. Disgusting. Would give 0 stars if I could.

John C.

I had to go to the E R to be checked out and receive sutures to close a head wound that was the result of a work injury. Everyone was very prompt, professional and caring. I was in and out in about 40 minutes. A special Thank you to the doctor, I believe her name is Maria in “Fast track “and the triage team for the prompt and caring treatment. I’m not sure why the reviews for this hospital are not all 5 stars, but I can say that “I’ve always received 5 star treatment “ at any of Mercy Health System Hospitals that I’ve gone to for help!

Jazmine Little

Fair Critic

Have you seen the new E.R.? Its beautiful. LOVELY touch Mercy Hospital. Hey I wouldn't mind getting hurt and coming here now. The toilet paper is designed to tear every inch or two. How convenient for people who really have to use the bathroom. Also I was in and out in about 45 mins. If that wasnt fast enough I dont know what is.

NewStyle Modeling

My nephew died at this hospital the same day of arrival . They are unable to handle emergency situations properly Mercy hospital has the most untrained staff in history. They have a long record of unprofessional care. They service mainly African American neighborhood. Please avoid this hospital at all cost.

SmileyTP EastCoastNorfPhiladelphian

Sade Goodwin

I’m here right now it so dirty , i work for u penn this hospital have nothing on u penn omg

Tasha Madinah

polite, quick assisted and diagnosed my situation

Lora Mecdogel

never again

Beautiful Spirit

Michelle Talley

Only ONLY reason why I gave them a 3, my daughter's finger was swollen. She was wearing her late grandmother's

Kai_1975

The worst hospital ever!

James Stanton

Araeya Hayward

Very slow

Tony Snow

Young BOI

A very shamefull Hospital. Recently I went there twice because my doctor gave me a referral.. the first time I went to get an X-ray for my hand, and the second one is for my eye, I am a deaf person, I can communicate with people with sign language and writing, 3 days before my appointment I asked them to provide a sign language interpreter but when I went on my appointment there was no sign language interpreter when I asked why they said it's not our responsibility, when I asked what should I do they said we will bring a sign language interpreter next week so come came then. When I went there again there was no sign language interpreter. When I said let's communicate by writing they refused to do so. When I went to the law enforcement they gave me many different numbers to talk to and they said we will investigate the matter and call you but they didn't. When I went there and asked them... The Man who is responsible for the problem is not an employee... They said that he told them when he asked me to communicate with a advice I refused to but it was a lie when I told them it was a lie they kept quiet. When I try to identify the identity of the man and asked the information desk to his office no body was co-operative with it, the man has no batch on him too when I asked him his name he refused to give it to me. They said they were gonna send an X-ray CD of my hand but they didn't. When I went to my doctor on my appointment they said we didn't get it and told me to bring it from there. I got an appointment with the doctor after I went and get the X-ray CD. But when the doctor opened it to check it she told me it was empty. I am so sad, I didn't go to the law enforcement... It's so shamefull and sad.

Janique Keyes

Master street Mafia

It's the worst hospital fast track no use I been sitting here for hours it's crazy the chilling and laughing the worst hospital don't waste u time at all

Anthony Hanible

I done seen it all a sneaker store in the hospital credit cards and cash

cynthia wright

Better than any others i've been to

Shaliah Williams

Hospital is the worst hospital I have ever been to. Im only 20. I went there for acute kidney failure and they were only worried about my bladder and getting a cather in after I said it hurts mto stop I dont want it. The staff sucks a lady with long sharp finger nails tried to go in my stuff when I told her her nails hurt. Please if you value your life don't go here and than there was a man running in there saying someone chasing him trying to hurt him and security did nothing at all.... Please value your life. Don't go.

Honest Review Guy

Ugly death looking emergency waiting room Broken tv humming Receptionist nonchalant attitude Ghetto ass hell Unprofessional Donna was my unimpressive no smile whatever unfriendly receptionist.

Joann Hopkins

Donna Saunders (inpatient check in) She very sweet helpful and professional. She makes you feel like you are talking to a friend. When someone treats you well speak on it..

Princess Crybaby

Nikki Miranda

I’ve been here for 2 hours now in excruciating pain with a fever an hour and a half ago I was given Tylenol. Still crying, in pain, with a nurse who doesn’t speak English and a doctor who is rude. Never again!

Christina Brightful

Worst hospital ever!!

Tulsi Patel

malikeki Arroyo

Tiffany House

The receptionist is really rude, and i got no help with finding out any info on my brother who was admitted in that hospital a couple of days ago. My name is on alot of his paper work and I was still told from the rude and ignorant receptionist that my mother is the only one who can find out any info on my brother. I didn't even want to give them 1 star...

Ambreen Chaudry

Ed Stueckle

I would give zero stars if google allowed it. Worst hospital experience of my life. I would rather die on the street than go back there. It is a miracle they have not been sued out of existence. My "physician" needs to have her medical license revoked.

Helen Charleston

Maria Lynn

I was in the crisis center. Me, along with at least 5 other people, were there for over 12 hours, waiting and being told continuously by the staff that we wouldn’t be getting any updates. On a Saturday, they had one nurse and one doctor. If you tried asking for one of your belongings, they would slam the door in your face. Additionally...as I was in intake, the nurse told me that I “wasnt REALLY suicidal” and that my feelings were essentially nothing, then blamed me for it and said it was because I wasn’t doing anything for myself. She said it was my fault that I was feeling that way, that I wasnt trying to help or better myself. I explained that I came to the crisis center/hospital in hopes of going through treatment and helping myself, and she said that isn’t how things work around here and it’s entirely on me. She said that they can’t help. Over the phone, they stated to the officers that took me that they had beds. Upon arrival, there were no beds, we were all put in plastic chairs with thin blankets in a brightly lit room. No food if asked, no drinks, nothing. Try to get help from the staff and they’ll ignore you or say they’re going on break. Absolutely unprofessional, the conditions were inhumane, and there was NO compassion for the people who came in seeking help. Disgusting. Would give 0 stars if I could.

Lasheenam Miller

Be aware they will miss diganose you . And never find out was truly wrong with you. The hospital is a complete joke.

madeline lloyd

Tashonna Anita Moore

Best hospital ever!

Donna salmon

They are worst receptionist I ever spoke with.

John C.

I had to go to the E R to be checked out and receive sutures to close a head wound that was the result of a work injury. Everyone was very prompt, professional and caring. I was in and out in about 40 minutes. A special Thank you to the doctor, I believe her name is Maria in “Fast track “and the triage team for the prompt and caring treatment. I’m not sure why the reviews for this hospital are not all 5 stars, but I can say that “I’ve always received 5 star treatment “ at any of Mercy Health System Hospitals that I’ve gone to for help!

Evangel Thomas

This hospital is horrible!!!! The staff is terrible horrible attitudes and the worst bed side manners I’ve ever seen in my life!!!!! The custodian aka the janitor on the 3rd and 5 th floor are rude !!! I hate everybody here. They have no concerns over the patients and just stinking attitudes do your jobs without the attitude.

Shalane Vitris

DO NOT GO HERE. There are so many better hospitals in Philly, and I only went there because it was the closest. Drive a few extra miles and get real patient care. No one deserves to be yelled at; or feel degraded, dismissed, humiliated, insulted, stupid, nor uncomfortable. This place is a joke & call themselves a teaching hospital, all they are teaching is poor bedside manners & lack of compassion and care.

taliah azeez

Great third floor urgent/critical care doctors and nurses. During my stay with my sister, the patient, they made me feel like a human being not an object. Some of the doctors are amazing. One female doctor acknowledge that my sister was responsive by speaking loud enough for my sister to hear and my sister responded by squeezing the docs. hand. She was alsome! They also have some of the best skilled nurses that I have ever seen. They provided excellent care for my sister and valued my concerns. The nurses made me comfortable and were eager to answer any question that I had. There wasn't a bad nurse in the bunch. Those nurses..... and that doctor, God must have a special in heaven for them. Thanks so much guys, great job. Way to go!!!!!!!!!!!

LyricsMaster

Bad communication

Mayango Govergo

Shonda Holman

Worst hospital visit I have ever had in my life.

Alpana Singh

Staff was very supportive though food quality was bad.Doctors are quite deceptive and occult,difficult to understand.

Barbara Barr

specialists are great. staff is lazy, especially the er staff who are very rude. this is the worse hosp in the entiire state of pa.

Crystal H

They're have a great and genuinely caring staff

Poncho17

I don't understand how the receptionist still have their jobs... so rude... you can sense nasty attitude...... IF YOU CANT BE KIND TO PEOPLE DONT HET A JOB WORKING WITH PEOPLE.!!!

King Kong

Donna Richardson

The scheduling department is polite, respectful and kind with a well trained voice. So delightful and courteous.

Fax fax

Not happy with this facility at the moment my mom was admitted yesterday 2/7/18 she sat in the hallway of the ER for at least 8 hours with an open would infection on her foot they gave her pain meds to ease her troubles however her bandage was not addressed until she was admitted in her room about 11:33pm. My reason for being anquish is that she cannont walk to the restroom so I requested her to have a commode in her room....They honoured that with a "DIRTY" commonde....I just wish people would treat other individuals like they would want to be treated...Society is so messed up...I really thought we have evolved from this point. Hopefully when I get to the hospital this evening no one has to feel my rath....VERY DISAPPOINTED WITH MERCY HEALTH...My hospital is better going to have her transferred.....SMMH (MERCY HEALTH SYSTEMS) A JOKE IN THE HEALTHCARE COMMUNITY....

Antwan Jamar

Poor hospital

Annie Jackson-Tynes

The doctors are the worse. He diagnosed me something I do not have and I think that the doctors there just barely passed the bar and could not go nowhere else so sad. The security is yhe worse if I would see one on the street I know that I would take it to them. Some of them are bice but most I won't. Some of the nurses was nice and I wish them the best but the rest can honestly go to hell.

Christopher Durst

Horrible the staff talk you like you how they want no one does there job, I came in a was greeted with no rerepcect.

Evangel Thomas

This hospital is horrible!!!! The staff is terrible horrible attitudes and the worst bed side manners I’ve ever seen in my life!!!!! The custodian aka the janitor on the 3rd and 5 th floor are rude !!! I hate everybody here. They have no concerns over the patients and just stinking attitudes do your jobs without the attitude.

Daveena Pratt

Very clean, great staff and doctors.

Brenda Alexander

Mercy has the worst patient and family services I have ever come across specifically within the crisis center. As an employee of a sexual health and social services agency, I understand HIPAA laws throughly; however, the manner in which situations are handled by Mercy representatives are unprofessional, inhumane and without empathy. When someone is checking on a loved one and are asked the patient's name and the immediate response without hesitation is "We don't have a patient here by that name" without doing any research or simply stating "we cannot divulge that information" is unacceptable. The have no idea how to treat people especially those checking on their loved ones. They are in the wrong profession. The staff's phone etiquette is non-existent. I don't understand how this hospital has remained for this long. There needs to be an immediate investigation and restructure or it needs to be shut down because it's doing a disservice.

Natosha Hannah

Dorothy, the patient care taker on the 6th floor was by far one of the best people to ever take care of my mother. She was attentive, caring and patient. Thank you, Dorothy!!!

Shalane Vitris

DO NOT GO HERE. There are so many better hospitals in Philly, and I only went there because it was the closest. Drive a few extra miles and get real patient care. No one deserves to be yelled at; or feel degraded, dismissed, humiliated, insulted, stupid, nor uncomfortable. This place is a joke & call themselves a teaching hospital, all they are teaching is poor bedside manners & lack of compassion and care.

tito Olayinlka.

ahmad day

Almost killed my mom

taliah azeez

Great third floor urgent/critical care doctors and nurses. During my stay with my sister, the patient, they made me feel like a human being not an object. Some of the doctors are amazing. One female doctor acknowledge that my sister was responsive by speaking loud enough for my sister to hear and my sister responded by squeezing the docs. hand. She was alsome! They also have some of the best skilled nurses that I have ever seen. They provided excellent care for my sister and valued my concerns. The nurses made me comfortable and were eager to answer any question that I had. There wasn't a bad nurse in the bunch. Those nurses..... and that doctor, God must have a special in heaven for them. Thanks so much guys, great job. Way to go!!!!!!!!!!!

Melanie King

kevin thompson

This hospital has change for the better throughout the years. Once they see you're insured it's V.I.P

Mindy P

If I could give 0 stars I would. If you want a good hospital go to Pennsylvania Hospital or really any in Philly as we have such wonderful hospitals in the area. This is not one of them! I can’t believe they even allow it to be open! 100% Not professional. They don’t even know how to put in an IV. Not friendly or helpful. When needing a bedpan they handed it to us rather than caring for their patient as is their job? Right? When my mother in law had to go to the bathroom the one “nurse” went out in the hallway spraying and making faces. It’s definitely a place to go to die, don’t take a loved one there! Tons of cops there and no one knowing anything of what to do. We transferred my mother in law after getting there via ambulance not having a choice but wait to morning and Even stayed with her because we didn’t trust the people who worked there. Hands down it’s embarrassing to call it a hospital.

A Gendi

Everyone was acting like they are having a bad day. I go there and feel depression in the air. Avoid.

Susan

Very clean,nice staff,fast service

Shemira Davis

I had the worst experience at Mercy Hospital. Customer service was terrible and all the nurses/doctors are hard to understand! WORST HOSPITAL EVER!

chugs mugs

No good

tatiana watkins

The receptionist that answered the phone was very unprofessional and rude. Such a shame because she is giving the hospital a bad reputation.

Ron Amin

This Hospital tries to be a hospital but they have a lot of problems with staff one doctor don't know what the next Doctor have prescribed for a patient they're very slow a lot of incompetency i I would not go to this Hospital sorry to say

ONWARII FULLER

I've been seen in the ER two times and never had any problems. The nurses understood that I was having difficulty and was extremely nervous and helped all they could. The Doctors seen listened, answered any questions I had, and saw that any medication I needed was given promptly. I don't understand why people say they have difficulty. Maybe it's the patient and not the staff that is difficult.

Simone Bailey

Staff is rude and service is trash.

Nai Kii

Nadira Miles

I go here quite often for flares and such. They always give me decent treatment. The ER wait time is extremely quick compared to at least 4 other.

Adam Mack

Misdiagnosed my mother's cancer. She's with the Lord now.

Kamille Reese

Terrible hospital!!! They didn't put my sisters' IV in the right way. The nurses take a very long time to respond to their patients and you can barely understand what they're saying. A lot of those nurses don't know what their doing. The staff is rude. They stand right in front of the patients rooms and talk very loudly.

Terry Duke

Very safe and satisfied.

Khalia Grady

Can’t get a number to talk to patient’s doctor or nurse. This hospital provides little too no services for helping family members of the patient gain more information about their loved ones medical state.

Tiama J

This hospital staffing is the WORST ESPECIALLY THE YOUNG MAN IN PATIENT INFORMATION he was very rude and very short and could not and would not help me locate my niece who was admitted to the ER and then he transfers me to the ER where someone name Maddie answer the phone and rudely kept cutting me off when I was simply trying to find out my niece location within the hospital NOT HER MEDICAL INFORMATION - I do know the HIPPA policy btw - and as a person who works in the customer service field myself I AM SO GLAD I DO NOT SPEAK TO ANY OF THE CUSTOMER WE SERVE in the rude way that I was today....throw the whole staff away.....#garbage #rude #nohelpwhatsoever #ghetto

J’adore Josh

Cynthia V. Hall

Tanya Savage

They have made some great changes in the last years, a very nice hospital

sherquenna fisher

Worst hospital I ever been to!! Staff and Doctors are unprofessional. Its extremely dirty in the ER looks like the floors never been mop. I have pcos I went in with stomach pains they gave me Dilaudid and discharged me I snapped "like how? That drug made it worst i was nauseous but left anyway they don't care!! straight to lankenau hospital I went where they found kidney stones I had to get surgery. was there 3 days.. On my death bed I won't step foot in Mercy hospital again.. Don't do it!!!!

Rasheeda Hines

Just was there, was in and out within a hour or so they was so nice and speedy

donnie Thurmond

When I call in for the process of a crisis and this man on the phone had the nerve to tell me i have no business coming there and he don't care what happens because he's going home in 30 minutes? Seriously. That is how family members are treated of the sick. I can't imagine how they treat those having crisis problems. This is insane to me. I'm disgusted. And to the man on the phone I hope you never have to feel what it's like to have no help when you're losing someone you love to the battle on the streets.

Victor McKinley

Has been in the neighborhood as long as I've been here and have treated everyone and anybody at any time and I've been here 57 years

Aliou Soumare

Good and clean very good service.God bless. Thank you

Damien Michaels

Mindy P

If I could give 0 stars I would. If you want a good hospital go to Pennsylvania Hospital or really any in Philly as we have such wonderful hospitals in the area. This is not one of them! I can’t believe they even allow it to be open! 100% Not professional. They don’t even know how to put in an IV. Not friendly or helpful. When needing a bedpan they handed it to us rather than caring for their patient as is their job? Right? When my mother in law had to go to the bathroom the one “nurse” went out in the hallway spraying and making faces. It’s definitely a place to go to die, don’t take a loved one there! Tons of cops there and no one knowing anything of what to do. We transferred my mother in law after getting there via ambulance not having a choice but wait to morning and Even stayed with her because we didn’t trust the people who worked there. Hands down it’s embarrassing to call it a hospital.

A Gendi

Everyone was acting like they are having a bad day. I go there and feel depression in the air. Avoid.

helena eddins

Janea Dolberry

Ercan Geçgin

There are a successful neurology of Child? The child has a rare disease. She's biting her tongue. He can not walk. He can not speak. She's hurting himself. She sees little. There's a neurological problem.A very rare neurological problem in the world.

Yanah Sharpe

This place is trash. Their customer service is trash, especially over the phone. No one knows anything, that is if they even bother to answer the phone. It's like phone tag all day long. Don't even want to get started on their terrible service, if for whatever reason you have to visit.

Elijah Nazii

HORRIBLE!!!!!!!!

Michelle Williams

Ercan Geçgin

There are a successful neurology of Child? The child has a rare disease. She's biting her tongue. He can not walk. He can not speak. She's hurting himself. She sees little. There's a neurological problem.A very rare neurological problem in the world.

Galora Amrose

The worst hospital ever, they took forever with giving us feedback, and were super rude. I would NEVER go here again even if my life depended on it.

Shanya Hill

Worst service ever! Rude unhelpful staff. Watched security kick put homeless man just for sleeping. Will never go back

Not Sure

Cisco Holdin it down

the most incompetent ppl working at this kill shelter they call a hospital can't pick up the phone when it rings it rings 100 times , and to top it off cant even find send a piss test out with out losing it , a triple f up these ppl are working there i hope they close it down

Henry Hall

I'm actually still hear but I already have prescriptions in hand and I have only been here for 20 min with an athsma attack.I explained that I have an 8:30 appointment that's important and the staff was very helpful. Very happy

Kelli Williams

This place is garbage as far as the staff goes. One of the so-called professionals said something so ridiculously vile and dumb, but she thought that I didn't hear it. I made sure to ask her what she just said, and of course the dumb twit corrected herself. She knew exactly what she said, why she said it, and why it was disgustingly inappropriate considering the situation. On top of that, the staff seems to have zero communication and can never give you a straight answer. I didn't understand why several doctors/specialists asked me the same questions as if they couldn't ask each other. They didn't seem to know anything, and I found it really condescending how they'd repeat themselves in a childish manner...little do they know that I (for a myriad of reasons) know an extensive amount about the brain and neuroscience. The issue seems to be a severe lack of communication and general customer service skills. Close it down or hire other people. Don't ever waste your time here, if it's avoidable. You'll deeply regret it.

richard lucchesi

I was born there. They did a fine job.

Joe Messina

215ari

It is now April 2015 and this hospital is still the worst by far. I recently went there again to the emergency room and some of the staff are very lazy, have and attitude as if they don't wanna be there, unprofessional, and even rough with you as a patient. When I was there on April 20th 2015 I had to ask for another nurse because the one I had was like how I just described. Even when I requested another nurse she had even more of an attitude. I got another nurse who was more professional and not rude So their are still some who do their job without having an attitude but dammit man there are some staff at this hospital that really don't need the responsibility to care for other people. If you're able, stay away from this hospital!!!

olivia queen

Alyssa Mclay

After hearing all the bad reviews I was skeptical coming here . But the treatment i received was very good my doctor my nurses were very helpful. I didn’t have a long wait long . I have to say I was very please with my services .

Ameenah Muhammad

2016...Only a few had professionalism within this hospital totally a thumbs down to the fact that they only visit a patient on hourly bases and seem to not do much, dont allow children or babies to see their love ones...they need to make better changes. Our family had an unpleasant time visiting our love one here. Never again.

Nicole Martin

Worse hospital on the planet!!!

Alishia Lucero

Emergency room system sucks so bad my mother was transported here in a DIRE EMERGENCY and I have to wait 20 minutes to know ANYTHING

Melvin Madera

Lynnette Young

They had horrible beside manner time management and service

Rob Szam

Tyt StaySnappin

Khadijah Muhammad

Mercy Hospital is horrible...the staff are the worst...Never no what's going on especially the nurses ,they are not helpful or informative and they wait hours to check on you... you could of had a slip and fall, seizure anything they wouldn't no.... i don't care if this is the closest Hospital near you don't come here...I thought the MA was a person off the street coming in my room she looked crazy...

Business Hours of Mercy Catholic Medical Center - Mercy Philadelphia Campus in Delaware

SUNDAY
OPEN 24 HOURS
MONDAY
OPEN 24 HOURS
TUESDAY
OPEN 24 HOURS
WEDNESDAY
OPEN 24 HOURS
THURSDAY
OPEN 24 HOURS
FRIDAY
OPEN 24 HOURS
SATURDAY
OPEN 24 HOURS

PHONE & WEBPAGE

Mercy Catholic Medical Center - Mercy Philadelphia Campus en Delaware
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