Reviews of Friends Hospital (Hospital)

Steve L

Not a bad place to get help

Momma Momma

I only put one star because it won't allow you to rate zero. And that's what this place is, one great big ZERO. The staff are rude and nasty, and they lie to family about the care your loved one is supposed to be getting and what is made available to them. The doctors are no better. My son went there for help because he was suicidal and addicted to drugs and alchohol. He was there less than 24 hours and at 8o'clock the next morning was discharged (without his signature because he refused to sign) and handed a list of drug rehabs and wished good luck. HE WAS SUICIDAL!!!!! and they discharged him. He wound up back there 3 days later after my husband had made all the arrangements with our health insurance provider. Unfortunately Friends is the crisis center for Philadelphia, so we had to go there first. I told the admitting nurse that everything was in place and authorized by our healthcare, gave her the name and contact number of the person putting everything into place and told her that she only had to make a phone call to get the chain of command rolling. What do they do???? They tried to send him to a rehab of THEIR CHOICE instead of following what was already approved!!!! When we fought them on it, they tried to discharge him again!!!!! This time it didn't work. We called the health insurance and our contact person brought the hammer down on them. I don't want to even imagine what my son would have tried to do to himself if he was thrown out on the street a second time!! NEVER NEVER NEVER go there. This place is nothing but a rat hole

Kitt Reidy

I was provided an extremely high standard of care from extremely caring people. My life circumstances were such that I was possibly facing homelessness after discharge. The social worker and doctor worked above and beyond to ensure that I was released to a safe place. I don't believe this would happen at another hospital. All the staff were caring and knowledgeable. Having been hospitalized at other places, I know that the techs made a huge difference at Friends, providing a caring, supportive and at times - even fun atmosphere. If you are going to have a mental breakdown, do it with Friends.

Bunky SA

At the forefront of mental health & substance abuse care. Well organized, helpful, empathetic & respectful.

Steve L

Not a bad place to get help

Carley Anne

They stole me from a hospital in the early morning while I was dehydrated and had an infection. They mistreated me, ignored my PTSD symptoms and caused me more mental turmoil than I've ever experienced or will ever experience. I was lied to, manipulated and mentally tortured by the staff. My lawyer had to worl all week to remove me as they were unlawfully imprisoning me. I will be filing a lawsuit.

Joshuan Baez

I hate this hospital a lot because when my mother went to visit me the employees treated me like trash so that's why im not going there anymore because is not worth it

Dopamine

I wish I could give this hell hole negative 5 stars. I was detained here after a suicide attempt. I was enduring severe alcohol withdrawal and the the psychiatrist (Dr. Rahman) refused to give me any medication for it. Not even a B vitamin. In the end, I suffered delirium tremens and had to be sent to a real hospital where I was treated properly. I have since learned that I had a 50% chance of dying because of their negligence. This place is worse than prison. They not only force you to take extremely outdated and harmful psych meds, but you are deprived of any possible entertainment aside from 1 TV with a few channels, a couple of board games and any books you bring with you. You are not even allowed to have a cell phone, and there is virtually no recreational time where you can exercise or walk around. My stay here was arguably the worst 6 days of my life. Please, if you are thinking of committing yourself or a loved one here do not... for their sake and yours.

Momma Momma

I only put one star because it won't allow you to rate zero. And that's what this place is, one great big ZERO. The staff are rude and nasty, and they lie to family about the care your loved one is supposed to be getting and what is made available to them. The doctors are no better. My son went there for help because he was suicidal and addicted to drugs and alchohol. He was there less than 24 hours and at 8o'clock the next morning was discharged (without his signature because he refused to sign) and handed a list of drug rehabs and wished good luck. HE WAS SUICIDAL!!!!! and they discharged him. He wound up back there 3 days later after my husband had made all the arrangements with our health insurance provider. Unfortunately Friends is the crisis center for Philadelphia, so we had to go there first. I told the admitting nurse that everything was in place and authorized by our healthcare, gave her the name and contact number of the person putting everything into place and told her that she only had to make a phone call to get the chain of command rolling. What do they do???? They tried to send him to a rehab of THEIR CHOICE instead of following what was already approved!!!! When we fought them on it, they tried to discharge him again!!!!! This time it didn't work. We called the health insurance and our contact person brought the hammer down on them. I don't want to even imagine what my son would have tried to do to himself if he was thrown out on the street a second time!! NEVER NEVER NEVER go there. This place is nothing but a rat hole

Jay M.

The people were nice and somewhat annoying but I feel as though they didn't help much.

Susan Merris

I was transferred from another hospital and for that reason I believe, was evaluated rather quickly. On a previous stay, I kind of just showed up.... and 11 hours later, I was finally admitted. 11 hours and a bologna sandwich. I don't usually complain about hospital food. It's food, within an institution. It's not going to be 5 star. However, without knowing for certain, I'm thinking prisoners get better food than this. Always cold. Always gross. Unless it's a holiday. Then, they actually serve hot food that is very edible. But, like last time, I had to ask the doctor for supplement shakes. Because, I (Like many others), don't do well without some version of food. Seriously. Just serve salads and sandwiches Friends. We'd all be better off. Or don't bring the food up and let it sit for an hour before serving. I liked the groups. It's why I picked this hospital a second time around. Some staff, however, were a-holes and make me wonder why we are allowed to express concerns during the first and last groups.... when we do and are reprimanded for it. Also, we are adults and prefer to watch something above the grade of cartoons sometimes. I'm not asking for rated R here. No need for rape scenes and such. But again, WE ARE ADULTS. My social worker, yet again, didn't really social work. I say yet again, because they either seem to do their job well (Brooke Glenn on Close Ops) or they see you on your last day and that's it (Brooke Glenn different unit/Horsham Clinic... same woman). I'm the one who had to call my Psychiatrist's office to schedule an appointment. Said it wasn't something she did. Really? Listen people. Your social worker, is supposed to set up after care for you. Don't listen to or tolerate that crap. And, when they give you a shi**y explanation to cover their tracks, complain. It's the only way WE get heard. Oh. When I left I stayed in contact with a fellow patient. Who informed me they found mold in the patient water dispenser and had a problem with bed bugs. So, the only reason this place gets any stars at all, is the groups. And, the fact the doctor apologized to me. Never had a doctor make a mistake and fess up to it. Which earns at least 1 star in my book.

yvonne sanchez

One star is to high they are very slow and ignorant. How am i allowed to see my child 3 times a week for one hour and i live almost 2 hours away i requested to take my child home and was told if I do that they would take me to court and they would keep her longer. Someone help me what can i do. Where can i go.

Liam Ostrander

I FArted in my bedroom. just thought youd know. Also, hospital was ok.You get 3 stars. Man, that fart is still lingering

Sir. Knowsalot

Never go to this god-awful place. I was in there for Psychosis and my time here was bad. The staff was unhelpful and always lied to me about my discharge date. The kids there told me that if you want to leave then fake being healthy. Almost every kid was crying to their parents on the phone. I felt like I was never seeing my family again. The kids were fighting all the time. I was getting more and more depressed. The therapy didn't help at all. All we did was play music and draw. Nothing worth wasting your money for. I slept through the therapy. The only thing I liked about this place was the food and my friends. This place is a nightmare, don't go. I beg of you.

Michell Heim

Friends used to be great but last time my husband stayed there they almost killed him. he has a heart condition and it became aggravated. they lied about drs being on staff, lied about who the head nurse was, deprived him of ALL of his medication, ignored him when he was having chest pains, refused to check on him, said that if he was having a heart attack, hed walk up to the nurses and say he was having a heart attack (he tried), said i didnt need to worry because they check on the patient every 15 minutes and the tech would notice if my husband wasnt breathing. waited 4 days to test him for the hormne your heart releases; it disappears after 3 days, turned away an ambulance, released him to me after his system was clear of the hormone, while he was STILL having chest pains and told me i didnt need to take him to the hospital because it was just anxiety. i took him over to nazareth where he was admitted because he was STILL having a cardiac event. my husband went to the crc last night to try to go into catch, they put him in recovery AGAIN (he has NEVER abused drugs and only takes whats prescribed) and is having chest pains again and being ignored again. i called the crc last night and told them about all of his medical conditions. we were told on tuesday that he has anoxia and his hemaglobin is 10, theyre going to kill him and im going to do everything in my power to beat the drum to get criminal charges filed against everyone who is involved and every higher up who supports this type of treatment because of administration failure. those i cant, im going to file a very public lawsuit against them and uhs and then use the money to help other victims do likewise

Noni Ohara

This place is sicken! I feel bad for people in there without family to fight for them. The majority of the staff are non caring. My child was not treated with respect or dignity. And when she got angry or voiced her concerns they deemed her aggressive and shot her with Lithium. She told them she can't take Lithium due to her history of Lithium toxicity. Since this hospital has visitation like a prison, by the time I got to my daughter's first visitation, her arms were so bruised up from all of the injections and she had a rash forming. My daughter was dope up so bad. I immediately asked to speak to a nurse who said she was not aware of my daughter's reaction to Lithium and it would be discontinued. The following day she was back to being injected. My daughter called and said they won't listen. When she protested they gave it to her anyway. I called again. My daughter, the very next day got punched in the face by another patient. I called and was told getting my daughter off the floor would be hard because they would have to find a bed. The nurse's best advice was for my daughter to stay away from the man. WHAT!!! My daughter was sitting there and this man reached out and punched her but she needs to stay away from him. I said this man has assaulted other people. I don't feel comfortable that my daughter doesn't feel safe. It's the hospital's responsibility to keep her safe. In that moment the nurse said I dont see the consent form to speak with you. I said it was signed her first day. He said well I will work on a solution to the assault issue and your daughter being safe. I will also give her a consent form so you can call back and check on her. That was on a Saturday and for 2 days my daughter asked for the form and was told we have to find one. I kept calling and being bounced from voicemail to voicemail and being smoothed over with no result. I literally had to go and sit in their lobby refusing to leave until I spoke to someone! No one even had the decency to come and talk to me. They called my cell phone. And the man who called had no updated information to give. I let him know I will not leave until I know what is going on with my child period. I'm sitting here now looking for where and how I can file a complaint against this place.

Cindy Pandola

Awful experience. Upon discharge was asked about filing out a survey, never given the survey to complete. To my knowledge all hospitals no matter what are supposed to give patients surveys to complete or mail them to their homes to complete and return. Why are all hospitals not doing this?

Janet Iagulli

it's actually a NO STAR- Calling there (for myself) they automatically transfer you to a "Crisis Ctr." which you get an ignoramous person talking to you like you're below a normal person because you have a problem. i'm a well-educated person and cannot deal with personalities who just don't give a damn. This place is obviously not checked out by ANY authorized professionals -- or PAYS them off! Still looking....

Emilie Hipszer

Do not go here. When I arrived there was human fecal matter all over the place including in my room. There was mouse poop also in my bed. I was forced to take ice cold showers to stay clean which was a requirement for "caring for yourself". The staff is rude and uncouth. The food on the first day was covered in flies. They gave us all food poisoning, all of the patients had diarrhea about a week into our treatment. The staff there does not report physical altercations and does not treat people well. This place is a prison without bars. They are running a scam out of this facility to collect money and torture mentally ill patients. They should be punished and this should be treated as a crime. They kept some of my clothing, body care supplies, lunch pale, and one of the staff members gave his creditor my personal cellphone number and I am receiving harassing calls for Corey James on my phone. I was injected with something without my knowledge which should be on camera. I arrived with no tape on my arms and woke up with tape on my arms. They tried to convince me I was crazy and that I needed to stay. Please contact me if you were also subject to this gross negligence.

Theodore Daniels

Go

I'm better than Zacian.

Never go to this god-awful place. I was in there for Psychosis and my time here was bad. The staff was unhelpful and always lied to me about my discharge date. The kids there told me that if you want to leave then fake being healthy. Almost every kid was crying to their parents on the phone. I felt like I was never seeing my family again. The kids were fighting all the time. I was getting more and more depressed. The therapy didn't help at all. All we did was play music and draw. Nothing worth wasting your money for. I slept through the therapy. The only thing I liked about this place was the food and my friends. This place is a nightmare, don't go. I beg of you.

Michell Heim

Friends used to be great but last time my husband stayed there they almost killed him. he has a heart condition and it became aggravated. they lied about drs being on staff, lied about who the head nurse was, deprived him of ALL of his medication, ignored him when he was having chest pains, refused to check on him, said that if he was having a heart attack, hed walk up to the nurses and say he was having a heart attack (he tried), said i didnt need to worry because they check on the patient every 15 minutes and the tech would notice if my husband wasnt breathing. waited 4 days to test him for the hormne your heart releases; it disappears after 3 days, turned away an ambulance, released him to me after his system was clear of the hormone, while he was STILL having chest pains and told me i didnt need to take him to the hospital because it was just anxiety. i took him over to nazareth where he was admitted because he was STILL having a cardiac event. my husband went to the crc last night to try to go into catch, they put him in recovery AGAIN (he has NEVER abused drugs and only takes whats prescribed) and is having chest pains again and being ignored again. i called the crc last night and told them about all of his medical conditions. we were told on tuesday that he has anoxia and his hemaglobin is 10, theyre going to kill him and im going to do everything in my power to beat the drum to get criminal charges filed against everyone who is involved and every higher up who supports this type of treatment because of administration failure. those i cant, im going to file a very public lawsuit against them and uhs and then use the money to help other victims do likewise

Alex Forman

Do not come here. Staff sucks and the treatment is horrible. All around horrible in all areas. I have been here twice for a total of about 3 weeks and will defiantly never go back if i ever have to be impatient again. Staff harassed me multiple times, I am also a minor. and they treated me like I was an adult in jail. They are all ignorant people from Philly and do not care about you. Go some where else for help.

Ivan Otero

Unfortunately the healthcare system is the biggest fraud on the planet, but when doctors and nurses say they care, but then the insurance runs out, they're quick to get rid of someone.

Selena Bowens

The worst

John Foust

I was treated like a normal human being. They care and they help you.

Noni Ohara

This place is sicken! I feel bad for people in there without family to fight for them. The majority of the staff are non caring. My child was not treated with respect or dignity. And when she got angry or voiced her concerns they deemed her aggressive and shot her with Lithium. She told them she can't take Lithium due to her history of Lithium toxicity. Since this hospital has visitation like a prison, by the time I got to my daughter's first visitation, her arms were so bruised up from all of the injections and she had a rash forming. My daughter was dope up so bad. I immediately asked to speak to a nurse who said she was not aware of my daughter's reaction to Lithium and it would be discontinued. The following day she was back to being injected. My daughter called and said they won't listen. When she protested they gave it to her anyway. I called again. My daughter, the very next day got punched in the face by another patient. I called and was told getting my daughter off the floor would be hard because they would have to find a bed. The nurse's best advice was for my daughter to stay away from the man. WHAT!!! My daughter was sitting there and this man reached out and punched her but she needs to stay away from him. I said this man has assaulted other people. I don't feel comfortable that my daughter doesn't feel safe. It's the hospital's responsibility to keep her safe. In that moment the nurse said I dont see the consent form to speak with you. I said it was signed her first day. He said well I will work on a solution to the assault issue and your daughter being safe. I will also give her a consent form so you can call back and check on her. That was on a Saturday and for 2 days my daughter asked for the form and was told we have to find one. I kept calling and being bounced from voicemail to voicemail and being smoothed over with no result. I literally had to go and sit in their lobby refusing to leave until I spoke to someone! No one even had the decency to come and talk to me. They called my cell phone. And the man who called had no updated information to give. I let him know I will not leave until I know what is going on with my child period. I'm sitting here now looking for where and how I can file a complaint against this place.

Cindy Pandola

Awful experience. Upon discharge was asked about filing out a survey, never given the survey to complete. To my knowledge all hospitals no matter what are supposed to give patients surveys to complete or mail them to their homes to complete and return. Why are all hospitals not doing this?

Amanda Buck

This place is a damn joke. I have a family member there who needs major help with multiple mental health issues and they said they can't do anything for her. She wanted to leave and look else where for help and they told her no she has to stay until the weekend is over.

Cynthia Kosick

I contacted DBHIDS CRC for help & information for my son who lives in Philadelphia. I grew up in Kensington in Philadelphia, and now live in south Jersey. My son has had Bi-Polar disorder since he was 21 and is now 36, so this is not our first rodeo. He is non-violent. His family and neighbors know when his mania is triggered and he stops taking meds. Once this happens, he spirals downward, starts experiencing psychosis, is unable to realize his illness, becomes paranoid, loses his job, loses a great deal of weight, loses his ability to handle his finances, endangers himself and others because he loses touch with reality. DBHID and Friends CRC advised me to obtain 302 papers and commit him so he could be treated and return stability. My daughter and I went to Friends in Philadelphia as instructed 3/30/19 and after 2 hours was assisted by a case manager and obtained the 302 papers. The case manager said due to his weight loss, he would need medical clearance at his local hospital first (Aria Frankfort/Torresdale). We sat outside my son’s home and called 911 as instructed. Advised the 911 dispatcher who said she would need to send an ambulance to take him to the hospital along with the police. The ambulance came within 10 minutes and went to his door, which of course alerted him to the situation, the police never showed after 50 minutes and multiple calls. My son came out and left in his car shouting at my daughter and I, “Say goodbye to your son!” The ambulance couldn’t stay, of course, and left. We went to the 8th District to complain and out of concern for my son’s welfare. They had us follow an officer to the 15th District to file a missing persons report with the detectives. We returned home to Jersey at 1:00 AM exhausted and worried. Was he okay? Suicidal? Afraid to come to anyone for help? At 8:00 AM my son’s neighbor called and said my son just pulled into his driveway and was home. I raced back up to Philadelphia with the 302 papers in hand and had my brother and sister (they live local to my son) wait outside until I could get there. After an hour and 4-5 calls to 911, the 8th District and finally a supervisor the police came and took him to Aria for medical clearance, and finally to Friends. Friends CRC advised me to call later to find out what unit he was admitted to and when his hearing would be so I could be there. I called at 6:30 PM, and was told my son was evaluated by a psychiatrist and nurse who deemed the 302 was not warranted. You failed my son, myself, our family, his neighbors and his community. We all see his illness and know of it, how could “trained professionals” not recognize his needs? Are you truly concerned and compassionate, or are you looking for the almighty dollar? God forbid something horrible happens due to your neglect. I will make this loud, public and prosecute. Shame on you.

Victoria Adames

Rude on the phone

Amanda Buck

This place is a damn joke. I have a family member there who needs major help with multiple mental health issues and they said they can't do anything for her. She wanted to leave and look else where for help and they told her no she has to stay until the weekend is over.

Lynnette Beer

The EMT staff that helped do the initial intake paper work was very slow. He asked us why we brought our patient there and he told us that they weren't sure if that was the place for him. then he stood there looking at his clipboard for a long time without telling us what he was doing. I had to ask him what the procedures are there for some clarity on what was going on. Only then did he explain the process, almost as if he didn't really feel like putting in the extra effort if I hadn't asked him. The facilities are very dirty and shabby. The initial waiting room for intake was two benches. and a VERY small room, so we had to see all of the other patients coming in as well while we waited anxiously to be seen by the doctor. Luckily our patient was admitted but calling back through the Crisis Response Center, I had to wait a LONG time for someone to be able to pick up. A few times I called I was not directed to the proper unit or the case manager. Another worker, a security guard, gave me his phone number and told me to call him. VERY inappropriate. And all of the security guard, intake med techs were staring at me, like hitting on me with their eyes. Terrible behavior, very unprofessional. Once our patient was in his unit- the older adult, I did feel that the staff, the med techs and nurses, were VERY NICE and caring. Luckily he is getting the care he needs. Overall this Hospital seems like it needs some funding. the landscaping is not being kept out with, floors are not being swept, the waiting room on the inside was very dirty, ants and crumbs on the floor dirty windows, chipped paint etc.. It was sad. I sure hope the hospital management takes these reviews into consideration.

amin ahmed

I like the milk

Desiree Sustello

Never go to this place ever. Terrible treatment, no help. Waste of a week for me. Send your children somewhere else.Disgusting food. There were rats and blood on the walls

Danielle Heather

Was just in for a 26-day stay. If you had asked me to review the stay on the 15h of December, it would be a 1 star. I literally didn’t see my Tx plan or goals until the 27th. I had no input in them. My social worker, for a time, was out and replaced by interns. Several of them. I did her job for her. I didn’t even know who it was until mid-way thru my stay. My psychiatrist missed VERY obvious points about my care. Because of this all, my stay was MUCH longer than it should have been. There were roaches and mice. This all nullified a very nice/helpful MHT and nursing staff. I spoke with the patient advocate twice. On the 27th, I saw my Tx plan. I refused to sign it. I had not the chance to provide and input. I was also being d/c’d in 3 days. It wasn’t really mine. I fought to speak with the unit supervisor. And, then I got the chance to speak with the head of psychology. The phones sucked. Dropping calls. People not being able to call in on one. That’s when I was heard. That’s a lot of fighting for a sick person to do. I got to provide input on my goals. My goals were adjusted. They made it a point to work on the roach/mice issue. The social worker appeared more on the unit. The doctor went on vacation. Which was the greatest thing. He was replaced by someone who was more focused and on task. The MHTs remained awesome. I don’t know anywhere where a med nurse would take the time to talk to you in your room... But, that lady did.

Shardea Thomas

I walked into friends July 23rd 2018 told them I was suicidal and I need help dr. Jeff told me since I did it shoot myself in the head like I planned on doing I need outpatient if that wasn't the most degrading and disrespectful response to a suicidal person thank God I'm strong enough to just walk into a different crisis center to get the help that I need you should not have a license to be a doctor and I think he's racist I would not recommend anyone to go to Friends Hospital they're only there for the check they don't care about nobody but themselves cuz they're getting paid

Cynthia Kosick

I contacted DBHIDS CRC for help & information for my son who lives in Philadelphia. I grew up in Kensington in Philadelphia, and now live in south Jersey. My son has had Bi-Polar disorder since he was 21 and is now 36, so this is not our first rodeo. He is non-violent. His family and neighbors know when his mania is triggered and he stops taking meds. Once this happens, he spirals downward, starts experiencing psychosis, is unable to realize his illness, becomes paranoid, loses his job, loses a great deal of weight, loses his ability to handle his finances, endangers himself and others because he loses touch with reality. DBHID and Friends CRC advised me to obtain 302 papers and commit him so he could be treated and return stability. My daughter and I went to Friends in Philadelphia as instructed 3/30/19 and after 2 hours was assisted by a case manager and obtained the 302 papers. The case manager said due to his weight loss, he would need medical clearance at his local hospital first (Aria Frankfort/Torresdale). We sat outside my son’s home and called 911 as instructed. Advised the 911 dispatcher who said she would need to send an ambulance to take him to the hospital along with the police. The ambulance came within 10 minutes and went to his door, which of course alerted him to the situation, the police never showed after 50 minutes and multiple calls. My son came out and left in his car shouting at my daughter and I, “Say goodbye to your son!” The ambulance couldn’t stay, of course, and left. We went to the 8th District to complain and out of concern for my son’s welfare. They had us follow an officer to the 15th District to file a missing persons report with the detectives. We returned home to Jersey at 1:00 AM exhausted and worried. Was he okay? Suicidal? Afraid to come to anyone for help? At 8:00 AM my son’s neighbor called and said my son just pulled into his driveway and was home. I raced back up to Philadelphia with the 302 papers in hand and had my brother and sister (they live local to my son) wait outside until I could get there. After an hour and 4-5 calls to 911, the 8th District and finally a supervisor the police came and took him to Aria for medical clearance, and finally to Friends. Friends CRC advised me to call later to find out what unit he was admitted to and when his hearing would be so I could be there. I called at 6:30 PM, and was told my son was evaluated by a psychiatrist and nurse who deemed the 302 was not warranted. You failed my son, myself, our family, his neighbors and his community. We all see his illness and know of it, how could “trained professionals” not recognize his needs? Are you truly concerned and compassionate, or are you looking for the almighty dollar? God forbid something horrible happens due to your neglect. I will make this loud, public and prosecute. Shame on you.

Harry Bridges

I am greatly disappointed that Friends, unilaterally, sent my wife into a far away, low rated mental hospital. At least this elder and disabled husband could be faithfully visiting her. Now, I can't drive that far. No response from Friends.

Robert Nurse

I went here and thought that it was just a "De-facto homeless shelter." I do not believe that they are trying to treat anyone here at all. It was just a "revolving door."

Shirley Thomas

I love working there one of the greatest jobs I had

Daniel Maneely

Please consider going to another facility. I took someone here and it was a disaster. If you have read through these reviews and are still unsure, please, please, go someone else. The staff and process at this facility were terrible.

sarah miller

My cousin was in there for bout 24 hours. They kept her in the waiting room for 18 hours. No offer of food or drink and also had a movie playing with a woman being raped repeatedly throughout. My cousin is a sexual assault victim. She was offered her first glass of water 12 hours after being admitted. Her first offer for food was 15 1/2 hours later. She told them from the beginning she was on kolopin and they didn't offer her any or any meds to help with the dangerous detox. After 9 hours of being on the unit she fell and had a seizure from obvious benzo withdrawal. They put her in the quiet room and laid her on a bed with no rails for an hour following the seizure. 2 people checked on her. Then decided to call an ambulance because of the Apple size lump on her forehead. Then an hour and a half later she finally arrived at the hospital where the er attending confirmed she was in full benzo withdrawal. Do not go to this hospital if you want treatment. You're life will be in grave danger.

BRVNDON FVISON

Staff rude and in my opinion did not care about me whatsoever

Tom O'Malley

God bless the people at Friends, this is an impossible job that even when they care and do they're very best possible. they will still be vilified. Wake up people, supporting our brothers and sisters with mental health problems takes time, effort, and money. As long as we keep electing people to cut our health and human services, the people at Friends have virtually no chance of helping everyone, and any successes should be applauded.

Angelica V. Oliveira

the receptionist lady in the front was rude knowing it was my first time coming to visit.. she literally laughed in my face in a negative way and didn't help. i had to call someone who has visited the hospital before. plus the workers are on their phones taking about shopping. like what? i don't even do that while I'm on the job.

James Finchum

My daughter is in this place. They wont tell me anything about her care. She was assaulted in the face last night (Aug. 10) and staff did nothing. They are not medicating my child nor helping her.

Madeline Janes

This hospital is simply horrible. It just made things worse. Once you're in, you can't leave. I stayed here for a week and a half, it was a nightmare, they mix the angry kids and depressed/suicidal kids together, the angry kids make fun of the suicidal kids. The staff is racist, ignorant, rude, curses, and picks favorites. Please, please find another hospital to go to. you will be very sorry if you don't.

stephie grace

I took my friend there who needed psychiatric help. They evaluated him and sent him back to the streets within 24hrs time knowing hes suicidal has mental issues and has addictions problems. As i speak to people we all have the same disgust for this establishment that is supposed to help people get better.

PHILLY KISSES

My experience was great. The staff was kind & the doctors took care of all my medical needs. This was my first time ever receiving psychiatric treatment & I didn't know what to expect; I stayed for just under 1 month & came out 100% better than how I went in.. For me this was a life changing experience. Thank you, Dr. Shack & many thanks to the entire staff of BN2.

Miles Heartless

Terrible place for me as a transgender person. They refused to let me have my medication for the first few days, caused problems with my hormone injections, misgendered me even when I would correct them, messed up my dietary requirements until the 3rd day I was there, the staff made fun of other patients, the food was god awful and tasted stale and old, they told me i would be discharged three days before I actually was and caused problems saying I was a liar and that "they would never say that". I had so many issues here and none were resolved when I tried to take them to a higher up. They ignored me and treated me like trash. If you want a good mental hospital go to Fairmount. They at least have amazing food and better nursing staff.

Julia Rowe

Friends Hospital is a waste of time for any person with mental or emotional health issues. Starting with the intake process, I sat in the intake area for 17 hours before I was given a bed. They did not attempt to contact my insurance company until 13 hours after I had been admitted to the hospital. I spent 17 hours in a sitting position in a brightly lit room with a blaring television looping infomercials at top volume (two major migraine triggers for me) without my medications, further irritating some of my physical ailments and completely pushing me to my emotional limitations. I went to the hospital because I was very far off from being well and by the time I was brought to the room I would be staying in I was much worse off physically, mentally and emotionally than when I showed up. The treatment team that I had was less than willing to work with me towards any positive treatment goals and I was told by the unit psychiatrist that they would not be able to help me there but would not release me until I signed a 72 order and completed those 72 hours in the unit. I was without most of my medications to manage multiple physical issues. Getting my psych. medications was also an issue for the first several days, my medication for anxiety and PTSD was never addressed causing me to be in a complete state of panic for the time that I was inpatient (7 days). The medical staff was non-existent in helping me with addressing my medical problems (had surgery right before going inpatient). I was physically ill the majority of time that I was there and getting Imodium to address those issues took over 24 hours for approval and getting them added to my chart. Group therapy was limited to movement and musical therapy. Two things I could not do, because of the recent surgery and the migraine I was experiencing and unable to get medication for. The whole time I was there I was in more pain, physically, mentally and emotionally. Everything about what they do in regards to caring for people with mood and mental disorders needs to be reevaluated as they are doing more harm than good to a very vulnerable population.

Nida Irshad

Uncomfortable and degrading. Only go as a last resort.

Rita Kelly

Horrible! Don't go you will be very sorry. Once your in you can't get out. Being in this filthy hospital made me worse. Staff are ignorant and rude. Doctors, if you see one are condescending. Please if you value your sanity go elsewhere.