Reviews of Cooley Dickinson Hospital (Hospital)

Gamers Hideouts

when it's good it's great. when it's bad it's hair rippingly frustrating. If you go here you're only hope of good staff is to pray. Went there for a suspected "mild heart attack", 2 hours in the waiting room, brought to a filthy room, 2 hours in that room waiting for even a nurse to come by. I was then told to "alert staff if anything happened", and when some symptoms began to return i pressed the 'help' button on the wall to get someone in the room, and the two nurses on staff proceeded to continue gossiping a distance from their desks, and after 3+ minutes of the 'help alarm' blasting, one of them walks over in a fit, smashes the mute button, and then calmly walks back to her friend and continues to chat away. I had to flag down a random nurse to get any help, I explained my situation to him and he immediately got me the help i needed and quickly scolded the other two nurses for not helping me. Both nurses then promptly came to my room and apologized for ignoring me and then returned to the staff area, where they glared at me and stared me down at every opportunity possible for the rest of the time i was there.

K. Vita Crisp

Very well cared for in this hospital. Clean and modern, friendly staff.

Tobias Boulanger

doesnt care about patients or HIPPA, I would not recommend going here ever.

Anna H.

Over the summer, I went to the ER for a serious back injury, and was immediately treated by staff as a meds-seeker. It was a humiliating and painful experience that even now makes me angry. I understand that opioid abuse is a problem, but no one deserves to be treated with such disrespect. I am usually very pleased with Cooley Dickinson's level of care, but this experience left a very sour taste in my mouth. The staff should not assume the worst of everyone who comes through their doors.

Samantha Trudel

Absolutely wonderful experience at multiple locations throughout CDH - Alexis Gorman never rushes with me and listens to all of my concerns and makes sure I am well informed, the Orthopedic practice was friendly, quick, and thorough, and the urgent care/ER is one of the best experiences I've ever had in comparison to Holyoke and Baystate (Holyoke being a close second though for ER care!) Thank you CDH for treating me with such compassion and quality healthcare!

Valerie Schumacher

i'll start with the good. as a cancer patient, i received excellent care in Oncology. however, the ER is another matter. i went one night at 7 pm for a worsening cat bite (i'd already been to Urgent Care - GO THERE instead, people!!!) and was told at 1 AM when someone finally saw me to let the antibiotics have a chance to work. in the past i'd needed IV antibiotics for cat bites, but she didn't listen to me. i went home, i saw my doc the next day (so far i spent $30 co-pay on UC, $150 co-pay on ER, now $30 co-pay on dr) and it was worsening, cellulitis. could go septic. sure enough, within 2 hours redness and swelling grew enough so that i had to return to the ER at 6 PM. i was FINALLY seen (i was laying in a hallway, rooms full because people go to the ER instead of Urgent Care for everything when they don't need to) finally seen at 1 AM, told i needed - drum roll - IV antibiotics and had to be admitted, it was so bad. they didn't even get me to a room until 3 AM and i ended up admitted for 2 days and numerous IV antibiotic infusions and missed 3 days of work. and my co-pay was $350 for the hospital stay. if the PA had listened to me in the ER the first night, i would have been spared a whole lot of trouble and money, gotten 2 IV doses and been on my way. the 2nd ER visit was the busiest night they could remember - 37 people lining the hallway outside the ER as walk-ins. i have to wonder why the hell people don't go to Urgent Care because essentially, they are clogging the system and you know all 37 didn't require emergency assistance, trust me. BTW, my treatment IN the hospital when admitted was great. but i never should have needed that.

makeitout Chronicle

Wow if i could rate any lower it would reach the core of the earth..... place sucks..... waited hours.. still waiting by the time the they call me back to the ER trump will most likely be reelected... the blondes at the front desk area should start their own reality tv show cuz not only are they horrible at their jobs seems like they have a lot of drama and do nothing other then talk about broken nails and eat food. ... i rather catch the plaque then come here again.... its called a er but they about as fast as a hermit crab if you have a true emergency and this place is the closest make sure you have a power of attorney and you will made out cuz you wont make it

Elizabeth

This place should be shut down. It is shockingly inept and criminally irresponsible for mental health. They released a SPECIAL NEEDS 18 year old at 3:00am. No ride. No way home. He's now gone. He has no phone.. he has no money. I'm considering bringing a lawsuit due to their carelessness. Do not let anyone you love go to this "hospital"

Me Me Lmn

After much anticipation for a surgery today. IV in changes and ready to go so had to call around to get the anesthesiologists (Brian) the information he just couldn’t fathom. I explained repeatedly that I had several surgeries for this issue and had records being faxed to him. He couldn’t be bothered to listen and called a NP That I see who is useless and had not even returned any messages via phone, walk in to the office or from her personal phone in regards to today’s surgery for what I needed. As a anesthesiologist what does one do with NO MEDICAL HISTORY? Really this is why this is not a good rated hospital. I listened to Mr.B go from patient to patient talking down to them about how one should not smoke, and another should not do push up. YOUR NOT A Doctor and if you have no damn clue what to do for a non diagnosis bleeding disorder THEN YOUR NOT A VERY GOOD ANESTHESIOLOGISTS. Shannon Leyden

charles worpek

I hate hospitals, until this last stay I've never managed to stay in one for.more then a day before slipping out but I had a recent brush with death and their staff were amazing. Kind, considerate and helpful they did everything in their power and more to make me comfortable. I will never forget.

Yan Li

Everyone here is cold-blooded, they cannot feel what you feel. When you came here by an ambulance, no one was waiting outside to arrange what room you should go. After several minutes, ambulance staff randomly put me into a dirty room. At first, no doctors or nurses came into my room to ask me questions or give me some pain relief medicine, after 30 minutes, one old lady eventually came into my room. I begged her in order to have some pain relief medicines, she said she will get them. But the second time she came back is another 30 minutes. During this time, my pain level is always 10(from 0 to 10). They gave me a cup and let me drink all of the liquid. I didn’t know what that is, neither the nurse did. I know nothing about the surgery, but the experience after the surgery is not good, either. One nurse was always smiling to you, no matter how terrible situation you have. She even sang songs when she gave you the plain relief medicine.

125henno

I went at 6:00 am, and after listening to how the nurses dinner at a local restaurant the night before went, I left at 7:15 am. i left after never even seen by a triage nurse. I was the only person in the waiting room and when I left I was told "sorry we had a busy night"

Susan Karowski

The Best experience ever, doctors and nurses, all staff were Great!!

zach torrin

I had a deep laceration on my thigh. I went in to have it looked at right after it happened. While I was checking in I started bleeding through my bandages. The guy sitting next to us put a towel on the floor under me and seemed annoyed. They then had me hop one legged and bleeding down the hallway to an exam room. The guy who had put the towel down ended up being a physician's assistant named Reid Motha and he came in to take care of me. He would barely look at or talk to my wife and I. We tried to engage him and talk to him, and tried to joke around since we were feeling relieved it wasn't as bad as we had feared. All he would say is that his shift was almost over and he was looking forward to going home. He quickly sewed my leg up and told us a nurse would be in to clean me up. The nurse never came, so he came back, wiped me down and told me I was good to go. I had extreme pain for the following week and a hard swelling under the wound and could not walk well. There were no signs of infection, but it did not seem right. I went to urgent care to have the sutures removed. They looked at it and said it had been closed improperly. As soon as they clipped the sutures the wound opened right back up. They said it should have been sewn up inside as well as outside, and that sewing it up only on the outside had created a pocket. I had to have a 'jelly hematoma' expressed, which was extremely unpleasant. Now I have to heal the wound while it is open, which is going to be a long, slow process. I wish the P.A. had been more focused on patient care rather than rushing through my treatment so he could go home. I would not choose to go to this ER again.

Michael Veto

One of the worst Hospitals ever. I have been waiting to get discharged from the hospital and without even telling me they make me wait 45 minutes and then thwy want to tell me its going to be 20 more minutes on top of that. When the charge nurse came to tell me i wasnt happy that thwy still made me wait an hour to be discharged. The staff here is also unprofessional doctors and nurses are very mean and disrespectful towards the patients and they think because thwy are doctors and nurses they can treat people any way they can and they cant. Take my advice dont come here if you dont have too not a good hospital

Laura S.

i would give it negative stars. it's a very, very bad ER. once they put air in my IV, and when i pointed it out, they went out and "checked" and then told me you'd only get an aneurysm from air in an artery, and this was a vein! meanwhile, i could feel the air in my veins. then, i had the flu, vomited a ton, and they refused me saline for three hours, even though i was literally begging and crying. go to baystate in springfield if you at all, ever, have a choice. they're one of the best hospitals in the state, while cooley-dickinon has been investigated in the last two years for their high maternal and infant death rates (just for one example).

JANINE SISKO

My son was treated excellent. They had a private room for us to stay as a family and helped with food by delivering a guest tray each meal. The nurses are excellent and doctors

Linda Cote'

Im here at the Cancer Center for chemo treatment. Let me tell you not only is it a looooong wait for the chemo to be made on site bit the overall experience was negative. The nurse i had seemed to be the only one on the floor until another nurse joined her a few hours later. Doctor Rockwell, my Cancer doctor is sweet and is highly recommended by Boston's Mass General. However the nurse was unfriendly, didnt communicate with me and never offered me anything. The guy next to me got to choose the chair for his treatment, a warm blanket, food and drink. Me nothing. Maybe it was me. They just didnt like me. Was a bad experience overall. I want to go back to Boston Mass General.

Marianne Gambaro

My husband received such terrific care I now volunteer.

Chloe Clive

My sister had a IR procedure which was horribly painful! Donna the nurse who checked her in was so shaky I am not at all surprised that she failed to get a proper IV, causing my sister tons of pain and bruising. Donna should not be ANYWHERE near needles! (They would not let me in yet but I was Skyping from the waiting area.) Then she thought my sister could go to surgery without an IV!?! I heard through my sister's skype, her say this several times as she was going in and out of my sister's pre-op bay. That was the point the red flags began raising. I feel like a horrible sister as I felt something was off. Sigh.. I should have listened to my intuition. We should have known at that point to take my sister and leave! We tried to have faith and believe that she was in good hands. She couldn't even breath and the pain was exacerbated each time she tried. She began getting really scared! I was too. She was not hyperventilating, it appeared as if she was suffocating! She was finally stabilized. Snot all over her face to the point it dried! We asked several times for it to be cleaned.... nope! 25 minutes go by and we actually had to leave her and go way down the hall to go get hard, abrasive, and tough brown paper towels from the bathroom. The nursing staff from start to finish was something out of American Horror Story! Scott my sister's post-op nurse was extremely unprofessional and unqualified to care for my sister or anyone! It was Twilight Zone x Bates Motel x American Horror Story! He was very unqualified for the job he was hired for. My sister's husband and I were beside ourselves. Scott was very invalidating, he refused to talk to me, my family, OR MY SISTER (the patient) during or after this ordeal!My sister was then moved to a isolation room and treated like a crackhead the rest of the time we were there. The surgeon and post-op staff called and emergency psychological evaluation due to her response coming out of anesthesia!!!!!!! What in the world???!! So Adam, the psychological evaluator arrived and was the only staff all day which seemed to be from planet Earth. Adam understood and was very compassionate. He couldn't give me a clear reason he was sitting in my sister's room either. He said he would tell the surgeon it was medically related (my coming out of anesthesia ) and not mentally related. What in the world???!! The surgeon was consulted by phone as he denied coming to the scene during the issue as my sister was coming out of the anesthesia. Then the surgeon (who was not present during the ordeal) called a psychological evaluation due to the extreme reaction to the pain and not being able to breathe. God knows what that place put in her medical record! My poor sister was treated in such a way, she felt devalued, victimized, traumatized and 100% regretful for choosing Cooley Dickinson/MGH for any of her medical care. She was made to feel like she did something wrong and I was there, she did not. Adam said she did not as well. We will NEVER be having any further procedures or surgeries here. The entire nursing, surgical staff, and hospital neglected my sister's care and well being. DO NOT TRUST YOUR CARE TO THIS FACILITY! They are not accountable or compassionate. DANGEROUS!

Jason Picard

I've spend a lot of time in hospitals for someone without a chronic condition and Cooley Dickinson has been by far my favorite. The wait times in the ER are next to none and the staff is friendly and helpful.

Jessie Robinson

This hospital could be a much better hospital than it currently is. I think the number one problem at this place is that the doctors rely to heavily on pharmaceuticals. If you are admitted to this place you are treated more like a medical prisoner rather than a human being. I honestly don't think the doctors and nurses make accurate diagnosis every time. This place still uses an authoritarian healthcare model. I feel sorry for the people who became drug addicts because they were prescribed some of the most addictive and dangerous drugs in the world at this hospital. The healthcare system in america is falling apart and major changes need to be made. This hospital seems like it is behind the times when it comes to making legitimate changes that benefit all of society. Something needs to be done about emergency room wait times at this place. Also who gets to decide who gets treated first? This is the only hospital in Hampshire county and sometimes you have to wait hours on end just to see someone. I just don't get this place at all. It is very rare that I hear someone in the community talk about how great a hospital this place is. My life has been negatively affected by this hospital and I am sure other people's lives have been hurt to. I just hope whoever runs this place can improve the hospital for the better so less people in the community have to suffer in pain and drug addiction.

laura hogan

ED had a potential stroke patient wait in the waiting room. Absolutely unacceptable. Do not go here unless no other choice. Who knows if they are causing more harm as we remain in the waiting room. In response to Cooleys reply - there was no immediate MD eval and the patient was ambulated unmonitored to ct scan. Nice.

Pat Jasmin

I went into the hospital on Thanksgiving Night with double pneumonia and spent three weeks in the ICU. Spent some time in a nursing hom and then had to come back. Was not discharged until the end of January. My experience and the care I received was absolutely top notch. The co-ordination between the nursing staff, specialists, doctors and respiratory therapists was incredible. They were all on top of my condition at any given time and worked together to insure (hopefully) a good outcome. The hospital was clean, the food was okay but the caring of the staff was fantastic. I really felt well cared for and confident in the treatment I received. I am almost completely recovered now and cannot thank CDH enough for their professionalism, friendliness and concern for my well being. Way to go CDH!

Kim D.

Do not See Dr Howe!! He has excellent reviews but from his practice In East Longmeadow he has lost his former patients medical records. He says he didn’t keep patients records he hadn’t seen in over 7 years, but as a patient that he saw him 3 months before he moved he didn’t keep those records either. Well within the 7 years. I have spoke to Atleast 2 other patients that have had the same issue. Dr Howe will also not return any phone calls. So no one knows if our records were destroyed or if our personal information is in other peoples hands. Cooley Dickerson will be of no help whatsoever. If you followed him to his new practice he will have your records. He is very vindictive and spiteful!!! It is 2019 How does a competent Dr not keep a patients medical records. Makes me wonder all the tests he had me undergo were just to make him some extra money.

Apony Long

It deserves no star at all. A doctor (I don't want to and won't see him any more) suggested me to go to this hospital for a blood test. Except two nurses and other patients, I saw nobody. The nurse took my blood and told me to go home. And that was it!!! Three months later, I received the bill and it was more than 250$ even after reduction from my insurance!!! 250$ for just taking my blood?!!! Seriously?!!! Won't go there any more!!! I promise.

John Erb

I have a good friend who is dying. He was taken to this hospital and transferred to I.C.U. I was constantly amazed at the competence, and caring attitude of all the staff. I never have seen such a wonderful group of people working together with the good of the patient. The care of my friend was done with gentleness and a real concern for his welfare. I was quite moved by those entrusted with his care. Thank you all. John Erb

Nicholas Damon

Worst hospital in the area. Im not sure why but it seams that no one in this place can give a proper I.V. nor do they care to ignollage when someone knows their medical history.

Tiffany

These blonde bimbos at the ER reception desk keep saying "they don't know" to our questions about where our mom is. It's not like they have many patients right now.... They're gossiping and eating Doritos with their stupid window open and it stinks. You aren't getting paid to be useless and gossip. Shut this place down or get new staff. Seriously.

BJÖRN HANSEN

I had two remicade infusions at the Medical Day Care section of the hospital and the staff were great. No missed veins and the nurses were professional and kind. I was shown the way to where I needed to be by helpful front desk employees both times I was there. Good experience overall.

Panelope Worthi

Best circus Ever!!

Chelsea Downs

Gave birth at this hospital an awful experience. I had a controlling and insane midwife named Annie who refused to give me an epidural until I was 9cm and violated my concent multiple times- one or the most painful experience of my life. After my child was born multiple nurses probed and insisted on asking the race/ethnicity of my kid. My partner was disrespect multiple times, avoid.

Kanae Haneishi

my mid wife was out of office on my appointment day, no one called or emailed me in advance to reschedule, I only found out about it when I got to the office. I had to reschedule my appointment at the office without being seeing by anyone. Very disrespectful to patients' schedule and lives. I made to the appointment after coordinating two small kids schedule and my work schedule. Very upsetting.

breeze babe

This is the second time in the past year I have been to this hospital complaining of Chest pains, Both times i was brushed off. The first time they handed me a script of valiums and told me it was anxiety, yet the pain lasted form the minute i woke up until the minute i went to sleep. The second time, I'm pretty sure I had some type of infection in my lungs, and they performed an EKG without giving me the results and sent me back into the waiting area, At this point, I decided after 2 hours of waiting and noticing very little people being called; to leave. Your better off driving to Boston. This hospital is terrible. Throughout the EKG process the nurse pulled my shirt up, in front of other; due to the fact that the (Curtain does not close) SO the waiting rooms clear glass windows allow all the waiting patients to see in this room. I was not wearing a bra, therefore i was exposed to others. I WOULD NEVER COME BACK TO THIS HOSPITAL, NOT RECOMMEND ANYONE HERE! I actually made an appointment to be seen in Eastern Massachusetts.

Sarah Kirschner

Went to Urgent care , and was seen within 5 minutes. The Doctor and nurse there were great. He listened to me and actually heard what i was saying. Left there knowing that I would be feeling better soon. Great experience.

Claire Novotny

This is a great local hospital. I was born here, my bones have been set here, I've had multiple procedures here. I completely trust and recommend this hospital.

PHILIP SULLIVAN

I have a tendency to avoid Doctors that play God. This one needs to be investigated for unprofessional conduct. It is sad there are So Many Good Nurses here that have to do the dirty work of A Handful of Twisted Doctors and Physician Assistants ( PA's)

K Riv

Had an interview in the hospital, extremely unprofessional. Was told by them at the interview that they perfer to hire individuals that graduated from STCC- since they have a relationship with them (and recent graduates from there applied to the same job therefore they are looking at their applications over everyone elses). And that my BA was worth nothing to an associates and that if I really wanted a job there then I should go get my associates at STCC. It was my first time at the hospital and definitely my last.

Michelle Burrows

Everyone was very pleasant. I was seen very quickly and the doctor listened and was thorough. My prescription was sent right away to the pharmacy. I much prefer this over the ER and over other urgent care’s that I have gone to.

Akeen Johnston

I've been to this hospital many times over the years. Sometimes for me, but mostly visiting others. I'll start with my visit. I was in the ER. The nurses and doctors were "working" with another terrible service. However, cooley dickinson hospital did not seem to know what was going to happen to me. So over 24 hours later with no food and only two cups of water I left. I will say that there was a very disrespectful nurse working in the ER. She acted like she did not want to work there at all. Makes you wonder about how cooley dickinson hospital treats their employees. My mother was also a patient of this horrible hospital. She was there being treated for severe pancreatitis. She would be there for weeks and would go home, but after less than a week she had to go back. This kept happening for months until she went to a different hospital. Months went by and while bringing my mother home for the day she went into cardiac arrest. She was brought to cooley and tried to be saved by a group of nurses, who in my opinion looked like high school interns. My sister and I were in the room while they were trying to revive her, but they could not save her and she passed away. In the future, if I need medical care for anything I will go to Baystate instead of Cooley Dickinson. Zero stars.

S

Let’s start with the waiting room filled with hippa violations, and the fact that we’ve been here 3 hours in a room but haven’t taken her tempature. Better off googling your medical emergency then coming here. Plus the bed/floor and medical equipment is visibly dirty.

Charles Bagley

I read the reviews, and they are so polarized! Many of the negative reviews deal with the triage issue that all hospitals face: The waiting area of any emergency room has a range of people on the spectrum from life threatening emergencies to chronic hypochondriacs. In this particular case, the Google star rating system is producing unrealistic bias. I suppose that if you were happy with the service your received then you get on with the rest of your life you won't complete the survey. My own experience has been very positive, ranging from the professionalism of the nursing staff to the surgeons, but that is what I expected from this hospital. This is not a teaching hospital, so you get the actual experienced surgeon doing the critical parts of procedures, not an overworked sleep-deprived trainee medical practitioner. I have not heard any horror anecdotes about this hospital, but have heard several really nasty ones about other area hospitals. We are so fortunate to have this well-managed facility in our area. In short, if you write a review, please be balanced, and remember that--in an emergency room waiting area--the world does not revolve about you: The busy staff are dealing with saving your neighbor's life or limb.

jennifer love

brought my son to the ED for a minor injury. We were seen quickly and the nurse was compassionate and kind, which says a lot considering my son tried to kick her in the face,and spat on her (he has psychiatric special needs). She was AMAZING. My son is very hard to care for, and she didn't bat an eye. The PA we saw was very thorough and respectful. We were there for less than 2 hours total. This is my only experience with cooley dickenson but it was good enough that I thought I should share!

James Copen

A caring place . Excellent patient service.

Nate Rickles

Professional care

Will Newsome

Going to the hospital is never pleasant but this was a good experience. Everyone was friendly and I was treated well.

Theodore Wilson

horrible they cut me open and stuff when i was just an infant. and i was dieing with a steak hanging out and it was HORRIBLE!!!!!!!!?????

Sophia Berger

My idiot friend got super drunk and these guys were kind enough to take care of him, 10/10 would bring drunk friends to again

Molly d

such a bad hospital, have had so many poor experiences and my mom even worked there for YEARS. told me i had some cannabis syndrome when i had a VIRAL STOMACH INFECTION, that’s going around EVERYWHERE, and they burned my skin with a hot pepper cream that would “help” my nausea! hardly any care in the ER, was there for HOURS and was hardly checked up on even though it was empty except one poor man whose life they couldn’t even save. they were laughing and joking while it was going on, and they didn’t give me medicine until 2 and a half hours after they said they would!!!!! the stupid nurse that looked very new and didn’t know what she was doing made me BLEED a ton with my IV. she had to ask the older nurse what tube and color to use. DO NOT WASTE YOUR TIME.

Ronald Woodland

My experience with the Oncology Department has been fabulous. They are among the most competent and caring medical professionals that I have ever encountered.

Halley Bard

Waited hours to get treated for my allergic reaction which kept getting worse and the doctor was no where to be found. One nurse was extremely helpful, the other named Natasha, condescending and rude, even went as far as calling me impatient for asking if theres any news after 2 hours of silence. This is my 5th and last time going to this ED. No one deserves to be ignored and disrespected by their so called care takers. Disgusting. P.s. not once was I moved to a room, I was placed in the hallway and ignored for 3 hours.

Alisha Parker-Martell

Been waiting for 5 hours in the ER now with a seriously ill family member. She's at a 9 on the pain scale. Have not yet seen a doctor. This isn't a hospital, it's a train station- all anyone is doing is waiting.

UMAss English

Many times since 1982 have I been there at C.D.H. they took care of me promptly and profesionaly. There were incidents when My need to get here by car, bus or ambulance because of torsion, coma, bike crash, etc have been quickly handled and treated very well! Their biling is reasonable, offering sliding scale payment and FREE care for this low-income patient. They have been suportive to our meetings in Psych unit for 12-step and visits of patients. Security has also been helpful during problems geting rides home in bad weather, etc.

renee manley

went to this hospital for myself and once with my mom. both times the doctor was nice the nurses were rude and uncaring.if this should happen again i will send a letter to the local news paper about the bedside manner at this hospital.oh and we waited 3 and half hours while my 65 year old mother was double over in pain! worse hospital i\ have ever been to. will travel the distance to nobel next time

anna weinberg

One of the worst experiences I have ever had in a hospital. We were visiting my parents from out of town for Christmas when my 2-year old got badly dehydrated from a stomach virus and was lethargic and couldn't keep any liquids down. We brought her in hoping someone could give her an IV, but the doctor on call insisted it was not dehydration. They kept us there for over 8 hours, refusing to put in an IV or test for dehydration. At 7 o'clock that night, they finally did a blood test and came rushing back in, exclaiming that the blood tests showed she was (now) very severely dehydrated. They put her on an IV and she improved almost immediately, but at that point she had to be hospitalized overnight. Total cost: about $3,000.

Bella A

At the Cancer Center. Staff was very polite professional and caring. Explained thoroughly the procedure. I had a wonderful experience .

keith parenteau

This was my first surgery ever. I had a robotic radical prostatectomy done. I was taken care of great all the doctors and nurses were very professional and caring. I am home now and healing well. And will soon be going back to work.

christen wilkinson

had to have an ambulance ride to the ER because I had intense side pain. Once I was in the emergency room, the nurses were so rude and uncaring. Assumed I could all the sudden just stand up and go to test, when I asked for help they looked at me like I was asking for the impossible. By far the coldest, unfriendly, ER I've ever been too. Terrible.

052970

Years ago, I went to Cooley Dickinson Hospital's emergency room, many times over several months clearly having multiple symptoms of being poisoned, from biological and chemical exposures, and they did nothing to determine what had happen to me. Treated me like a psychiatric patient or criminal from beginning to end. Refused to offer care. The symptoms, came on suddenly, acute exposure was so obvious and they refused to take me seriously. I now, years later, have damage to my whole body. Multi-system and multi-organ complications from being left with no treatment. I live compromised with the effects of a lack of treatment for what was clearly an acute poisoning. I am now so reactive to my environment that even low levels of exposure to everyday substances and compounds makes me continuously ill. I will never forget or forgive Cooley Dickinson Hospital for hurting me. Reckless and careless. I do not recommend going there for medical care.

Emily Smith

Cooley is a wonderful community hospital. People seem to forget that that's what they are and for their limited size their service are huge to the valley and I have yet to have a bad experience here. I left Baystate about 5 years ago due to their inability to treat me as anything other than just a number. I remember the last interaction I had at Baystate was when I was meeting with my PCP at the time for an injury that occurred during work. He walked into the room an immediately in a very annoyed tone said "I really hope I don't have to fill out any paperwork for this today." I was shocked at his rudeness and shortness with me. Since coming to Cooley I have had nothing but warm interactions across the board with staff and physicians. Back in September I was admitted to the ER and from the moment I arrived at reception, to triage, to the nurses, phlebotomist, and physician I was treated with such empathy and compassion. The physician was informative, she was quick and efficient and did everything she could along with her staff to ensure I was comfortable. I will always go to CDH for any of my health needs and I highly recommend them to anyone in need of healthcare services who want to feel truly heard and cared for.

Jessica Martin

Only made it to check-in after 2 hours, wonder why it's taking so long to look over at a nurse taking a selfies, probably try doing your job!

Michelle Dodge

Barely examined in the ER, Left with instructions to follow up with primary care dr...that cancels appt and forgets to write my prescription. Left in severe pain and heading back to the incompetent staff of the ER. No one knows what's going on around here. All of the staff is very ignorant and confused.

James Low

I was terrified going into my visit. As a man suffering from pain in my testicle, I can't think of anything more scary! I also had no insurance at the time I went. The doc's here got me into the ER in 25 minutes and were immediately soothing and clear with what was going on; truly fantastic bedside manner from Dr. Schultz! On top of the care that I received, I had two different interns come into my room to give me insurance information, so now I'm going to be insured for the future as well :) I couldn't have had a better experience, this is what healthcare is all about.

Marie Veda

My insurance covered most of my bill, I paid the rest and was still sent a collection notice. Why? Spoke with the collection agency as I'm looking at my cancelled check online and he tells me to call them. I call and speak to someone in billing and she says they had a computer switch over for 2 weeks and my account didn't get updated, so it got reported. but promised it will be manually updated. I'm hoping that's the end of it, but not feeling the love.

P H

Worst hospital ever! The wait time in the ER is beyond ridiculous , don't ever go there bleeding or you'll die from waiting no joke. There is no staff and nobody to help, SAVE YOURSELF AND GO ELSEWHERE

Bob Killay

It was great had my hip replaced in January every thing went fine out in 4 days.No problem to date had Dr. Shea

Jads SP

I went to the Cooley Dickinson ER over the summer with some scary symptoms that included heart palpations. I went in initially trying to see a doctor through urgent care because I am not from the area, but due to my described symptoms they refused to see me and sent me to the ER. In the ER, I was in and out of the waiting room twice after waiting so long, due to employment concerns. While there the last time at 2AM, a male ER nurse called me in and told my friends that drove me that they were not allowed in, and told me that there were people with "real emergencies" there and that I was wasting their time. He spoke down to me and treated me as if I had been making everything up (because everyone wants to be in the ER at 2AM). Imagine if an abuse victim had tried to come back for help and was greeted with that. This hasn't been the only time the Cooley Dickinson ER has let me or others down. If it weren't for the more kind doctor who saw me afterwards, I'd wish to give this hospital no stars. After this, I reached out to my primary care and got a referral for a neurologist elsewhere in the state who found a growth in my brain that explained all of my symptoms, and I am now in the process of getting treatment for it. If you can avoid this Emergency Room, go elsewhere.

Christina Lockwood

Amazing ER, walked right in, welcomed by many happy, smiling, concerned, engaging staff members all along the steps in my care. Can’t say enough good things about my experience. I got the care I needed in a timely manner, discharged with the appropriate scripts to heal and get back to my “normal” life. Thanks for getting me back to health!

William Whiteley

I went to the ER with a cut finger that needed stitches. It didn't seem like a very busy time and I was checked in and in a treatment room fairly quickly. The nurses were very friendly, quick and efficient. There was a brief wait while the PA who treated me took care of another patient, but she returned quickly, as promised, and did an excellent job of cleaning out and stitching my finger. I found the medical staff to be very good. The ER itself seemed dirty. There were spots and streaks on the poorly washed floor and the glass in the treatment room doors looked as if it was washed with the same grungy mop as the floors, all grayish streaks and spots. The walls and counter tops also had their share of mystery spots. My compliments to the medical staff, but housekeeping needs far more attention than it is currently getting.

Chibuzo Nwachuku

I was forced to give at least a star. I would not give any star. The place is horrible. Nurses were so rude to me when I received services in 2015. I was so glad to be out of there after just 3 days. The place is racist. Do not receive services there. I could bet 1 million bucks that the people giving positive reviews are people that work there.

Minah Rathore

Pretty much the worst Emergency Room help I have ever received in my life. Was brought in by the paramedics to the ER because I was having abdomen pains (turned out to be acute appendicitis later!) and was literally kept there for 4 hours before the doctor came in. The nurse who was assigned to me clearly hated her job. My coat fell on the ground while she was asking me to sign some papers and she literally KICKED it out of the way. She then jabbed an injection into my arm multiple times to get a blood sample -- all this while I was bawling my eyes out as I thought the pain in my abdomen was going to kill me. She then smirked and told me she was going to call someone else. The other nurse was a complete sweetheart btw! When the doctor finally showed up he gave me the remote that the previous nurse had kept out of my reach and told me to push it if I was in too much pain and needed something for the pain. Literally the only reason I'm giving this 1 out of 5 is because the doctors were really sweet as were the people in post surgery care unit. That ER nurse deserves hell for all the pain she put me too. Completely unsympathetic and just a terrible person in general. The ER room really sucks here.

Robert W Burkhart

Staff is overall attentive to what I say and followup is excellent. Courteous, efficient service is what makes Cooley Dickinson stand out from other health care services I have experienced.

Tiffani Huynh

Great staff! Friendly, personable, and very helpful :)

Akiva Frenkel

My grandfather went there last night by ambulance they put him in a room in pain and just left him there all night to be in pain no doctor came in to check on him until morning. What kind of wack doctors work there that they over look a 65year old man with no water or anything

A.M. Simon

It was strange at first with all the changes, but I’ve adjusted happily. You see, I was born in that hospital and it seemed so small for so long. The key to my satisfaction is the connection and potential integration with MGH, under the Partners affiliation. If I hadn’t see the best specialist I could, my old medical team would have likely just missed that fact that I now have Colon Cancer. I do have so though that I had a troubling experience in the ER yesterday. They wanted to transport me to MGH for the care I needed, but my parents were ready and waiting with all my things I’d need for an extended stay (as I have 8 times now). As soon as I said that, the Nurse named Jen started ripping IV’s off me and said since I was going against their medical advice (which I was not) they needed the room and just plopped the discharge paperwork in my hand and pointed to how to get out. I was still feeling sick/nauseous, but I asked see the Nursing Manager and she said it wasn’t the first time I guess it’s happened. How many strikes do you get? I’m sure she skipped protocol and that needed to be remedied. I do hope it gets fixed, because it’s a longer drive to Baystate, but I would if anything like this happened again. Terrible experience.

Theadora Peterson

I went to the Cooley Dickinson ER after being referred by Urgent Care. The ED was PACKED at nine am on a Wednesday. I was triaged by the nurse after about an hour and she was very nice and compassionate. However, though I was referred to the ER with a potentially serious problem; I was not brought back for FOUR hours. This was not just me, most of the patients had been waiting that long. People were being brought back for tests, then sent into the waiting area. Some were even sent back out in hospital gowns! To make matters worse, there was a terrible burning smell the entire time, and about two hours in, the fire alarm went off! However, after I was finally called back, I was quickly seen. The nurse was very nice and caring and she made sure I was comfortable. The doctor was thorough and ordered tests right away. I was transferred to the ICU and the doctor went out of his way to call in a specialist for me so that I wouldn't have to endure an ambulance ride to Boston. The ICU staff were also kind and helpful. My only complaint was the the lack of respect for sleep.. In the three days that I was there I rarely slept more than two hours at a time. Machines went off constantly and nurses often took up to 30 minutes to come and turn them off, not because they were ignoring you but because everyone's machines were and they are under staffed. Once I was transferred to the regular floor things were much quieter. The nurses and doctors and CNA's were extremely nice and made sure both I and my visitors were comfortable. My room was large with nice hard wood floors and a large couch for my visitors. I had a flat screen TV with many channels (i only got three in ICU on a fuzzy old TV). My only complaint was that I felt I was being held longer than necessary, but I guess that's better than not being held long enough. Overall, ER organization sucks ( making a patient who is sick enough to be in the ICU wait for four hours is inexcusable) but the hospital itself is great.

Honest Reviewer

Absolutely a waste of time. You're better off driving to Springfield. I waited hours to be seen, only to be greeted by rude, unprofessional staff acting as if I was wasting their time. I could overhear people at the desk talking about plans instead of actually doing their jobs. Over 12 hours in total, was not offered food once. Its amazing this place is still in business.

Matthew Urban

Triage check in over an hour ago. Sitting in waiting room with pulsating pain.

Michelle Burris

Me and My Son Father went to cooley Dickinson Hospital last night around 11:00pm he was having trouble Breaking they took a xray of his chest and gave him a prescription for a pump and released him he left the Hospital feeling the same way he did when he Arrived, I'm asking myself why did they not give him a Breathing Treatment while he was there, They had the time it was only us and about 2 more people in the waiting room,and we was there for 2hours for a peace of paper,I will not advise any one of color to Trust,Cooley Dickinson Hospital with there life or the life of there love one's.

Crystal Tacy

worse er to go to for anything.i went there dec 17 2013 cause i serverly messed up my foot.well dr.conner told me nothing was wrong well first off he listed the right foot when it was my left that needed the cast scan.well 4 months latter had dr norris get a mri and cat scan done well found out my left foot was serverly broken and did not heal up right and then 2 months ago found out my foot is basically mush no way to do surgry,so be careful or smart and go to the greenfield er they are the best hospital out there close anyways.

Kathie Kraft

Absolutely excellent care. I had Dr. Lanier MD and he was wonderful. Very nice bedside manner and caring. The nurses and techs were very good at their job and very caring. I have always liked Cooley Dickinson Hospital and ER. Thank you for taking such great care of me. Kathie

Philip Allessio

To all staff at Cooley: I was admitted Tuesday March 26th as I had experienced a possible heart issue. From the moment I was admitted to being discharged the following day I can not stress enough the outstanding care I received. From the staff who transported me to the highest levels of care that I received was excellent. Thank you Philip Allessio

Jeff Hobbs

The pits. Low to no respect for their patients. There's a reason that folks around the Pioneer Valley refer to "CDH" as "Come Die Here".

Melissa Jillson

The nurse we had when I went with my 2 year old was amazing.. as for the doctors not so much. Went there two days in a row. Due to high fevers(105) my son was sent away both times because he was acting perfectly fine. Something was not right with him. After the 2nd time of being told he’s fine I took him to his pediatrician.. within seconds we were told he has croup. Once the doctor came in we found out he had strep throat. Something the hospital should have caught, but decided to send him away because he was acting perfectly fine. Will never go back to volley with my children.

Sara Mayer

This hospital is terrible care wise and afterwards. I am already on a set payment plan with them to pay off my emergency room visit, and they have sent multiple collection agencies after me in an attempt to get me to pay my costs off immediately. They also call me at least 3 times a week for the same purpose. As I said before I'm already on a payment plan with them and am paying it off and will pay it fully off eventually. I however am a junior in college and at this moment do not have the ability to pay it in full. The care during my stay was also pretty awful. The doctors were rude, the nurses did not care for me or the other people in the rooms around me. If you have the option, do not go here. Request one of the other hospitals in the area please and thank you.

Leon Fay

The quality of care given in the Joint Replacement Center is excellent almost beyond measure. Two nurses in particular are truly fine: Donna RN and Joyce LPN. The design of the patient care units and its bathrooms are exceptional for assisting people with mobility problems. The surgeon, Dr. McBride, is just excellent and personable as well. I am retired nurse and spent an enormous amt. of time at the hospital for 4 days as my friend recovered from knee replacement surgery. The team of nurses and PT personnel worked incredibly well together. The post-op PT classes (I witnessed 3) were excellent: Thank you Carl and Julie (Jewels). As I live in another state, I was totally unfamiliar with Northhampton; a volunteer, (Clifford) brought me outside and literally showed me how to get to the YMCA. The Coffee Shop had fresh excellent pastries each day (sadly not low calorie). Literally everyone I came in contact with was friendly, personable and competent in their roles. If this quality of care could be delivered in all our hospitals, the USA would have the best medical care on earth: Cooley Dickenson is a most amazing place.

Beth Wilson

Medically managing friend. Friend was in renal and cardiac failure with a hemolytic anemia response too. Very complicated history. My friend is 85 and also has some dementia and short term memory loss. Nursing was absolutely excellent. Caring and very responsive. However, there was a lack of communication between the family/me - (power of attorney for healthcare ) and medical staff. Frustrating. I work 65hrs week. They would discuss medical data etc with my friend. But my friend could not keep track and would often get things confused. I asked that they just keep me informed, but would often have to call to find out lab values and test results. My friend was touch and go. Hard to make decisions when you can’t get a picture or a frank “ I don’t know.” Palliative care? Hospice? Was there any chance for recovery? Had to pull out any info. My friend lives with me, so this definitely has an large effect on my life, not to mention friends. We had a meeting. Two specialist show up to help with decisions, but not hospitalist nor PT, nor nurse to give us clear picture to be able to-make an informed decision. To be honest, think I drove them crazy, but if someone would have taken a minute to give update, would have saved worry and allowed informed decision and for me to keep rest of friends family updated. Know they are busy, but just seemed unprofessional and dangerous. I wanted to support my local hospital, but quite frankly; I am going to change my insurance so I can go back to Baystate myself. Had declared Cooley my hospital. Now will change. The experience I had personally at Baystate was so much different than this. Communication was excellent. They listened. They did traditional medicine, but were absolutely ready to think out of the box when needed. So. Laceration? Broken toe? Can go with CDH. Anything more, BAYSTATE is where you need to be.

J

This place is dangerous. As someone who works in the medical field, I find it incredibly shocking how badly and irresponsible they treat patients who are mentally ill and/or overdosing from drugs or alcohol. They send people on their way in the middle of the night who are going through delirium tremens and I've witnessed them do this several times. They also deny care to suicidal patients. It's disgusting and wrong. Please, if you need help, don't go here!

Linda Powers

If you don't have anything good to say, don't say anything at all. My baby was born at Cooley Dickinson Hospital and I had excellent care.

Mohammad_Kiron Shakhawat

It’s a heart touching place, the surgeon is great, the anesthetist is awesome, the nurses are marvelous & soaring…the nurse helped us to be calm, patience by sharing her own experience of her children regarding the surgeorical procedure, and Ms Martina is really generous and caring, she has done EVERY possible way to make my child comfortable in Post operation care, even though she dropped us in the parking lot by helping us to carry my child and stuffs with love. May Almighty bless you, we love your smiling faces…

Jennifer

Understaffed lab. Had to wait an hour to DROP OFF a specimen. The specimen was time sensitive and I ended up having to repeat the process. Complete waste of time.

Maria Colon

The emergency room is extremely slow and at times staff is unprofessional. If your not an emergency in there definition of it, you wait an average of four to five hours. It makes me think twice before getting medical care. I shouldn't feel that way but after being a local for most of my life, that's just the way it is. For what we pay for insurance it should be catering to us, the ones paying them.

Lee Stew

Always great service here. We live 30 minutes away, but we still chose to have both our children here. The staff is always so kind and curtious. Everyone greets you with a smile, and the staff actually listens to you. The hospital is also super clean.

Anna Hight

I like Cooley and I am taken care of very well there, but that parking lot is ridiculous. I drove around for 30 minutes trying to find a space, and in the end I only managed to by stalking someone as they walked to their car. That is stupid. They need to figure something out.

Mikael Evangale

The emergency room I was in was quite dingy and the walls were patched and dirty. When speaking with their billing department after the fact, two out of the three billing representatives I spoke with were incredibly rude and one was outright condescending to me. She raised her voice and insinuated I was stupid for not having the out of state claims address on hand. When I told her I could pull it up on the internet, she snapped at me and told me that I wouldn't be able to and that it "wasn't some address that I could just find on the internet." I said I would call back. Not even 15 seconds after I hung up, I found it online on my provider's website. When I called back, I got a different woman who was incredibly pleasant and kind with me and it was all the information I needed. But given that I had this experience, if you have the option to go somewhere else, I would recommend anywhere else. I've broken bones and dealt with hospitals before and this was not acceptable.

sora k

Absolutely the most pathetic staff i have ever seen, only one nurse even understood his job, god bless him. I was there for a surgery and was put in an empty wing, not across from the nurses station no no that would be thinking of the patient, i was put DOWN THE HALL from the nurses station to far away to verbally call for help for anything. The female nurse didn't give a second thought after i was put in a room. But the male nurse came to the room when i woke up, kept me company for an hour or so to help me relax and adjust, and kept checking in on me every hour or so even if i didn't call for help. He alone deserves all the credit for my wellbeing and health that night. But sadly the story doesn't end there. I had to go back the very next day about 12 hours later, because the surgery team cut an artery in my leg causing me to slowly bleed out. Got to the hospital explained my situation and how i was there for an emergency surgery for an artery in my leg that my surgeon requested. Sat in the waiting room with internal bleeding for an hour and a half while the nurse picked her teeth, fixed her hair, popped a zit, fixed her makeup. I go to the window and ask for an update three times and on the third request she looks at me rolls her eyes and says that i can go into surgery at any time, and how the team has been waiting for 45 minutes for me to arrive. I asked why she didn't tell me this sooner and she gave a big sigh and said "it's not my responsibility to answer questions you don't ask" and then motioned for me to leave her window and shut her window and returned to her phone, she then took a full 3 minutes to finish up on her phone and let me through the door to a room, then it was 5 minutes and i was in surgery again. When i woke up i was given basic instructions of what the room had, what to do, and how to call for help by a nurse who spoke so efficiently all she needed to say was "oh you're awake, ok we'll be checking in to see how you are" closes the door behind her and never checks on me for the entire 11 hours I'm there.

TaiYing Li

I want to like this hospital but I don't. It takes a while to get care from emergency, even if there aren't many people waiting. I went in once for getting bleach in my eye, I waited an extra 45 minutes for the doctor while waiting in a room, he touched my eye, gave me something to put in my eye, and then that was it. For 2 minutes of care it cost $200. My grandmother really doesn't like this hospital because they don't know how to deal with the elderly or those with memory or mental impairments well. My grandma went in for gout and got put in the hospice ward. You have to ask what they are doing to get any information, and when you do ask I've gotten attitude from a number of nurses and doctors. Their level of professionalism isn't great. I am disappointed by the lack of care versus hearing conversations that are not work-related. Like, come on. I'm coming through emergency because... it's an emergency. I give this hospital an extra star because I was born there... Edit: we prefer bay state. It is way out of the way but worth it. If it's not an emergency you can use urgent care but they don't take a lot of insurance

Mary Glackin

Wonderful staff, very efficient service. Professionals take the time to explain what's going on. Much appreciated.

Ricky Frawley

worker was extremely rude to me on the phone.

Robin A

We are so very fortunate to have top notch doctors and staff in our neighborhood! I have visited CDH on many occasions, different departments and have had wonderful experiences. The docs and staff in the Kittredge Center and Recovery are stellar. They always made me feel like I was their only patient, and of course, I wasn't. My most recent visit was to radiology for a mammogram. Once again, I find the ladies in this department to be outstanding!! As a breast cancer survivor, the mammo can be quite an unnerving experience. My nerves are put to rest the moment I walk into their department. I want to give kudos to Lynne who took my films last week....I can't say enough wonderful things about her customer service, bedside manner, if you will. She's kind, compassionate, proficient, and again, made me feel well cared for! Thank you Lynne!

angie c

Been sitting in we waiting room for hours. Watching people come and go while nurses at reception window are having pizza delivered.

Johnny Sangos

This place is THE BEST place to send your enemies. When my in-law went there for arthritis pain, she was told that she was in acute liver failure and that they were going to start hospice. Oh, the look on her face when she thought she was going to die! Don't worry, she drove herself to a real hospital and was informed that she was not in liver failure and that they had no clue what CDH was talking about. Tee hee! Oh! And another time I had to send a friend there because we found him highly intoxicated -- almost dead! We thought twice about sending him there since, after all, he was a loved one and CDH has a penchant for leaving people to die -- but we figured we had no other choice. It was a blast learning that he was escorted by police to a Quality Inn at 2:00AM because he was being a little rowdy. A great idea, sending a drunk person to a hotel to "sleep it off". Maybe he'll die, maybe he wont! Hehe, I love the guessing games. All in all, this hospital is a GREAT place to send somebody who you want to kill, but are too afraid to. Why get YOUR hands dirty? Just send them off to CDH to die from cruel negligence.

Charles Malis, M.D.

Quickly made the right diagnosis.

Karina Delgado

They came to get me from school after I had unbearable back pain and couldn't wait for the 11:30 am meds to come (it was 10:15). It is now 1:03 pm and I'm laying on the side of a hallway in one of those weird beds while everybody passes me by. Good news though, I sat in a weird way and my pain is mostly gone so I just wanna get outta here now.

Missy McDonough

This is the worst emergency room I have ever been to. My fiancé is doubled over in pain, after being found semi conscious on the front lawn, and hasn't been triaged after half an hour yet two different patients just walked in smiling and laughing and talking, when I complained I was told those patients got here first?!?!?!????? Is this a restaurant or an emergency room? Does it not go by level of seriousness? First come first serve at an EMERGENCY ROOM???? My fiancé could drop dead on the waiting room floor and they would ignore us!!!!! I will never bring anyone I love here again!!!!!!!!! 4 hours of waiting and having trained professionals completely ignoring someone who very obviously needs medical care sitting in their waiting room, absolutely disgusting, no bedside manner what so ever!!!

Julian Brien

Checked myself in for crisis prevention. Staff was beyond amazing and helpful. Very clean facility very friendly staff