I do not recommend going to this hair salon.
If this happened to me it can happen to anyone at this salon.
I've had my hair bleached for 4 years before this and my first hairstylist had a change in her career.
Dorey Vancaster was the hairstylist. I believe there wasn't a manager on duty on the premises at the time. Which is not following scope of practice.
I went in for a bleach root touch up with toner. The first time Dorey did the process, all of my platinum blonde hair turned pink! Dorey wouldn't let me see my hair whatsoever. She brought me to the sink immediately, away from the mirrors, to use everything she could think of to remove the pink color that was all over. Dorey created that combination with the Pulp Riot toners.
On March 29th, 2018 was my second time here.
At that time I had a bleach root touch up without toner.
Dorey was starting to comb my hair and I noticed my hair falling out in huge clumps! There was a very large amount falling on the floor!
The owner Rossemary Alcantara, has only called me once after it happened. She explained I needed 3 Olaplex treatments right away to help repair the bonds in my hair to prevent further breakage happening.
Niether Rossemary or Dorey have called me after that time to ask about the hair damage from the bleach to follow up. If Rossemary responds to this as business owners usually do I believe it's for her reputation only.
As she hasn't taken any interest in this matter before.
At the most I've received 14 free Olaplex treatments. Also every 2 months haircut trims. I have spent a large amount of money on products too trying to repair the severe damage. Dorey wasn't apologetic and tried to blame me. This has affected my life negatively in many ways.
In a few days it will be one year since this nightmare. I can't bleach my hair again because of the broken pieces of hair that are all different lengths and shows. The hair strands that are broken off and growing are frizzy, rough and curl up which is very noticeable! I'm lucky I have very thick hair or I would of been left with very little! Even though my hair has thinned out tremendously. On February 9th 2019, was the last time I was at this salon and Dorey told me I needed to pay for everything else after this date if I want to continue anything else. My hair is in no shape or form nice looking and looks ruined!!