The atmosphere here was nice and most of the staff were extremely friendly and helpful. It is clearly a very nice salon. My hair stylist was not friendly from the start and I was immediately ill at ease with her. She was very short with me the entire time, was not interested in conversation (which is fine but I sat there for three hours with her) and honestly you don't have to be a great talker to be a great hair stylist so I let it go. However she misunderstood what I wanted and didn't seek any clarification and way overdid my highlights, and when I expressed my concerns she was dismissive. She never showed me what she did in a closer mirror and it looked okay from a distance but when I left it became quickly apparent that it didn't actually look good, it just looked like white streaks in my hair and the top of my head. I told her in the beginning it had to look very natural because I'm in the military and she basically just told me military people get them done all the time with no problem. I'm sorry, but what happened to me was not fine and I can't wear my hair like that when I go back to work. It looks extremely unnatural, especially on top. I contacted the salon and she called me this morning at 8:55 and said she could fix it if I could make it in between 9 and 10! and she didn't really have anything else available soon enough that would work. I think she may have just been having a bad day so she's probably fine most of the time or else there'd be more bad reviews. I got an appointment with another place today (Impressions on Colley) and they fixed my hair without problems and I'm very happy with it now. I'm giving 3 stars because of the rest of the staff was great and they made the experience much more pleasant. Just if you go here and the person you get makes you uncomfortable, don't let them do your hair. And make sure they 100% understand what you want, make sure they listen to you.