I really went back and forth for a while now if I wanted to post this review. First off, let me say the women working were so unbelievably kind. Amazing customer service. They were great people to talk with, made me feel like I have known them for years. Unfortunately, my haircut was not the best experience. The girl who washed my hair literally did not touch the back of my scalp. I didnt think anything of it, as I have 0 experience in hair styling. Whatever no big deal. She cut my hair a bit shorter than I had asked but that happens, also no big deal. Then when she blow dried my hair, she had only done about 75% of it. Meaning you could physically feel and see my wet hair. She then asked me if I wanted it styled..confused because my hair was still wet and knowing adding heat to wet hair is awful for it..I declined. She insisted and took a flat iron to my wet head to create curls. I could see steam coming off of my head immediately. I was so uncomfortable but again, considered that maybe she had used some serum that this was ok. The next day, i saw the damage that was done. My hair is FRIED. like unbelievably broken. it looks like I havent had a haircut in months it is terrible. I dont have any color to my hair but it looks like I have bleached and dyed it several times because of the heat damage. These women were lovely but my hair is ruined. I should have spoke up, so I guess if you are going to this salon please speak up if something isnt right..as they are nice women and probably will be accommodating.