I got a Groupon for this place based on the reviews. Everyone here is extremely friendly and super kind, but if you want to be taken care of, do not buy a Groupon.
The Groupon was a gift from my partner. I went there to get a deep conditioning, a haircut, and a styling. Pretty cool price for all those things, right?
That being said, the deep conditioning was great, it left my hair very soft for a couple of days. However, the haircut was a disaster. There was nothing wrong with the execution itself, but with the attention paid to your personal request. Mind you, I asked for a trim. I wear my hair in long layers and I have bangs, I needed a simple trim and we were good. In the end, the stylist forgot to trim my layers and bangs, she did trim my longest layer, but the rest remained untouched. It was the fastest haircut ever, for all the wrong reasons.
My stylist also kept leaving me sitting on the chair unattended for minutes. She'd leave to chat with other people, or help someone else. I don't mind people helping each other, as long as you can just finish your job, but at some point she left because someone brought a puppy and she wanted to see it. In that time, she forgot to do my layers and my bangs, didn't even ask, despite the fact that we discussed it at the beginning of the session AND later on during the haircut. She was just everywhere, except with me.
In the end I got a basic trim of my longest layer (the rest remained untouched), and a weird puffy hairstyle of curls (when I asked for loose waves). They made me book and appointment for "maintenance", which I did and later on cancelled.
In all honesty, they are very nice people, but they're clearly not looking for new clients. The purpose of a Groupon is to show off your business to potential new clients, but if you treat them like second class, I guess no one would want to come back. I have yet to find someone who does my hair in Albuquerque.