I started going to Look After in October of 2018 after moving from the Northland. I used Amanda, who was absolutely fantastic with cutting my hair the way I wanted. Unfortunately in August 2019 when I called to make an appointment with her I was informed she no longer worked there. My mom who referred me to her said Erica was good and was going to begin using her. I walked in on a Thursday when I had child care to see if I could be fit in, but I wasn’t able. I came home and called to see if I could get on Erica’s schedule, it was extremely limited and did not work for me with my toddler. I ended up having my hair cut elsewhere. Now I’m ready for another hair cut, I called Look After BS 9/24/19 and spoke directly with Erica. I requested 9/25 around noon, but she had a cut and color and I couldn’t get in till later but that’s my daughters nap time. She was able to schedule me 9/26 at 11:30am, my mom changed her day so she could watch my daughter for me. I arrived to my appointment to be greeted by two women, neither of which were Erica. I was informed she had left the store to run an errand and would be right back. They asked if I had an appointment, I said yes, according to them it was not in the computer and mentioned the system was glitchy. They then called Erica, I was then told I had missed my appointment yesterday 9/25! At this point I was quite infuriated and upset. This is not the first time to show up when Erica said she would be there either. I have no clue if Erica is any good at cutting hair as I’ve never once been able to get in, either she’s not working, she’s “booked” at the times I try and schedule, or she isn’t in the store when I’ve walked in and now not even when I had an appointment. I’ve been in numerous times with my mom and brother to say it seems the other girls work while she goes out and runs errands or is off. New management is desperately needed in this store.