Jennifer Fountain-Scoggins
I normally would not post anything negative about a business online, but after the experience I had this past Saturday, I feel led to do so in an effort to ensure no one else has to go through the same. I was a first time customer, having waited a month for my appointment with Paul, the owner, whom I had been referred to by a friend. I was called Friday by the salon and advised that as he had a cancellation, they could see me an hour earlier if I wanted to; I accepted the new appointment time, and still arrived 30 minutes early on Saturday. He was not there as he had gone to get his lunch; there were two ladies under dryers in the reception area, as well as a gentleman waiting on an appointment with Paul (I overheard him advise the receptionist of this). When Paul arrived, he greeted us as he walked through, and shortly thereafter came back out to look at one of the ladies' hair under the dryer. He stopped to ask me what I was there for, and we reviewed the photos I had brought with me as a reference. I believed he understood what I wanted and he advised me it would be a short while before we could get started. The gentleman was then taken back, and then the lady under the dryer. Finally, 1.25 hours after my arrival (45 minutes after my appointment time), the departure of the gentleman and the lady now in a chair, being tended to by Paul, I was taken back to have my hair washed- 15 minutes later I was in a chair. Paul came over and started to work, and despite my trying to be friendly and speak with him during the process, he remained silent for the most part; I finally just shut up as obviously he did not want to talk. He worked very quickly, and immediately I knew there was going to be a problem (the first cutting of hair that hit the floor was well over 6 inches long, far shorter than we had discussed)... it got worse as he progressed. He stopped working on my hair several times to go check on the other lady's hair (who he seemingly had no issue speaking to and laughing with) and returned, just to quickly cut more. He acted as if he were done, until I indicated uneven portions, so he got the wash technician to come flat iron my hair- while he returned to the other lady- so he could give it a final check. When he returned, he did indeed cut even more off; I was visibly upset and doing all that I could to hold back tears, so I simply remained silent as, at that juncture, there was nothing else that could be done. He advised me he was through and sent me to the front to receive my ticket (returning to the other lady who was still there), which I paid, despite being completely offended at the rude treatment I had received as a first time customer at this purportedly high end salon, the absolute butchering he had done of my hair- now well over 6 inches shorter than it was, which was not intended or wanted- and the audacity he had to charge me for it, and left, in tears, almost 2 hours after my appointment time. it became all the more obvious that it was a complete disaster after I washed out the multitude of product that had been used in an effort to hide the horrors, and thankfully, I was blessed to find a stylist at the local Ulta on Sunday afternoon who managed to salvage what she could... unfortunately, it required her cutting even MORE of it off, but afterward I am at least able to be seen in public. Suffice to say, she is the one who first used the word "butcher" and she was horrified that a PROFESSIONAL could have done that, actually charge me for it and let me walk out of his salon like that. I am now out $120 for a mere haircut, and I've lost most all of my hair. In summary, avoid this salon at all costs where quantity apparently rules over quality