All I can say is AMAZING!!! Absolutely and completely AMAZING... thee ENTIRE staff, including those that were not servicing me, were awesomely pleasant!!! They are true professionals ready, willing AND AVAILABLE to provide you with THEE BEST optimal service! I can hardly put into words adequately suitable to precisely depict my experience. In an effort to keep it short, I was faced with a number of health issues that included hair loss, difference in hair textures, and physical impairments. Initially, I was distraught and feeling a little helpless about my hair... my dermatologist suggested I try micro links as a remedy until my current situation improved. However, to my misfortune, or not, my dermatologist wasn’t aware of any stylists in Michigan that offered the service whereas she could provide a recommendation! Immediately, I called everywhere from Birmingham to Ann Arbor looking for a stylist that could install these micro links... babbbbbbbby!!! I am trying to tell you... At the very first point of contact, the staff was superb! Roxy, the front desk assistant, was awesome... she listened with patience, expressed empathy for my concerns and provided me with various options. She directed me to web sites and social media where I could view pictures as well as videos of the services they rendered.... when I arrived the very next day, there was no delay nor ambiguity of my needs... only superb communication and consideration was provided me. Ms. Marlene got me T O G E T H E R❣️❣️❣️ Do you hear me ??? This lady performed a miracle on my hair❣️❣️❣️ I went from crying in my sorrows on my drive in to the salon, to nonstop smiles and tears of joy by the time I left the salon... there is no question where I’ll be for my hair care and beauty needs. Hopefully you got the point!!! I love love love them.