Reviews of Urban Natural Hair (Hairdressing)

loretta browner

Love Dominique!

Alycia Chuney

Dominique is a wonderful stylist and works with you to determine what's best and health for your hair. The shampoos and conditioners are all natural feel great.

ebeny .tolson

I set up a consultation and NEVER got a confirmation about the appointment. I texted the number given twice with no response, and when I called they had no clue why the stylist never confirmed ! This business will not get my time or money... very disappointed.

Charron Carter

Janel is AWESOME!!!! I only rate a 3 as management/reception can definitely benefit from a crash course in constomer service. As a consumer, when I’m spending my money (especially as a choice) I expect courtesy from the top down. I took a break from going, and I recently schedule an appointment on line. What I didn’t notice was that the operation had begun encouraging credit/debit for payment and cash for tips. I went to pay as I only had cash and they didn’t have change, I’m cool with that due to my oversight when booking on line. However, the way I was spoken to about the matter really had me feeling belittled...I got thick skin, but that caught me off guard. I’m torn if I still want to support the stylist due to not wanting to support the business...the stylist are wonderful and I have always had positive hair grooming experiences with them.

Catherine Cornish

Great service

Dominique Watkins

It was cool

Victoria Williams

Jakeera rocks!

Darcey B.

This company has been in my life for some time now and I was truly torn about writing anything to begin with. My family changed that because they felt I should tell the truth. There are MANY excellent hair care specialists who take pride in their work and do a fabulous job on your hair. I have left very satisfied every time I get my hair done. There is 24-hour scheduling, multiple locations and various hair care specialists have a range of appointment times to accommodate your schedule. These features drew me in since I am in the medical field and this makes life so much easier. That being said, you have to take the GOOD with the BAD everywhere. The BAD news about this establishment is the customer service and lack of regard for you as a person. Although their employees do very good work, customer service appears to be where they are lacking. I have had my hair done by multiple hair stylists there (5 in total during my long history with them) but they all seem to have the same issue- 'respect them & their time/efforts but they can disrespect you.' Moreover, you need to take it and like it if you want to continue business with them. This has never been said outright but actions speak louder than words. I can not count the times I have been cancelled on at the last minute (less than 1 hour before my scheduled time for non emergencies), left unacknowledged because phone calls were never returned, made to wait more than 30 minutes past my scheduled time (without a simple heads up) or had to wait on a stylist to 'get back to me' when my hair style was already started (past the shampoo, conditioning and hair dryer part of the process). Despite the issues noted above, I have TRIED to stick with this company because I want to support BLACK owned businesses; hence why I have tried different stylists to see if I can make it work. It appears a majority have the same problems- customer service. I don't believe they have policies in place to combat this since each stylist is their own entity so you just never know what you are going to get when you give them your business. Some visits are fine while others leave you with a sour taste in your mouth. If I did that in my field, I would be under some type of consequences as customer service drives revenue. They don't allow us to represent the company any kind of way. We have a standard to uphold. As a long standing customer, you would think you would be treated better... I am sadly mistaken. I have tried to remain loyal over the years to keep Black Money in this Black-owned business but, as a consumer, you seem to get variability no matter which location or stylist you see (I have seen 5 different stylists & been to 3 out of their 4 locations). Consistency and customer service is NOT their strong suit. Consumer beware... Expect the worse but pray for the best. That way, you are prepared for whatever you get. ***See Facebook for complete post. Google limits characters***

Brooke Blackwell

This place is awesome. I love the services and the products. They are no harsh chemicals (Lye or relaxants) or instruments (flat irons, hot combs etc.) that will stress or damage your hair in the building at all. Only good old fashion natural products, and talented hands that will have your crowning glory looking like a masterpiece. I am never dissatisfied! A+++++

Tea Jay

I agree with others, customer service definitely lacks. My stylist is cool but is very heavy handed and seems to always be overbooked my last visit she stopped doing my hair to start on someone who came after me. I had to wait over an hour for her to start back on my hair I WAS PISSED!!! This is not acceptable especially since I booked in advance. I don’t recommend and I will not be returning since this seems like an very bad poor customer service habit and on top of that she wasn’t apologetic at all. I don’t do business like that nor do I tip for bad services.

Anjelica Allen

I would give a 5 star for the first four times i went, but this last one im not. The last left me looking like i got struck by lightning..my scalp was inflamed with blisters after i took my flat twist out 3 days after i visited the temple hills locations. $95 wasted and was never compensated or reimbursed. Im now trying to heal my front hairline after them. I had 3' locs and natural all my life, then cut my locs and thought id continue to patron their business in the MD. I am hurt an just disgusted that as a hair establishment, you would think they would understand the insecurity this creates. I had to go to VA, for them to tell me what lack of care my stylist did and possible unclean equipment she used. I text my stylist and sent images, and was promised a refund, but she never stay true to her word. Im torn because i trusted my stylist to have the common courtesy, to make my time and hard earn money worth every penny. I would not come to the estiablishment unless you are clear that your stylist is educated in "REAL" natural and hygiene.

Deitra Payne

Been a customer for over 10 years

Althea Wright

Great energy and products