It’s been about a year since going to Ms. Treena. I was reluctant to leave this review because I’m a strong supporter of minority owned businesses, but also like to advocate for consumers and hair health, and would hate for someone to have the same experience I had.
Shampoo: She used A+ products. However, the assistant (Tish) she had gives a horrible shampoo (very little effort and patience when scrubbing, detangling); would encourage Ms. Treena to shampoo (as she does a great job, but only shampooed me 1/4 times)
Hair: I had Ms. Treena create a custom wig for me. Her technique is A+; but she took shortcuts. At my consult, she let me know she only guarantees hair that’s purchased from her...okay...fine. I proceeded with using the hair she provided, and the closure texture DID NOT match the rest of the hair (Mind you...this was a 300/400 purchase). She dampened the hair with water and leave-in conditioner and sent me out of the door. within 15 minutes of examination (or less) I realized the issue and called her. Her initial response was: why didn’t you say anything while you were in the shop?....you weighted it down with water, so it was more difficult for me to pinpoint the issue. She made a follow-up appointment with the correct hair and fixed the issue (not sure why that wasn’t done the first time). That was a waste of my time and hers.
Hair Health: I went to Ms. Treena 3/4 times...each time, I was concerned about the amount of heat she used when blow drying my hair, I voiced my concerns, but they fell on deaf ears...now, I’m contemplating a big chop because I have heat damage. Before visiting, I used almost no heat (natural for over 5 years).
Environment: The straw that broke the camels back....my last TWO visits were summer of 2018. Both times, the AC was out in 90+ weather. Imagine paying 70+ bucks; to have your hair sweat out while it’s being styled. She apologized the entire time, but didn’t do anything to compensate for the discomfort. At minimum, customers should have been contacted ahead of time and given the option to reschedule; especially those who cannot medically withstand excessive heat.
Style: she did a great job styling; each time had a small issue getting the part, line-up together, but no biggie on this. Given the fact that it was a wavy/curly wig. Styling is why she earned two stars.
I kept going back because I thought it was a fluke given her STRONG reviews. Unfortunately, I didn’t share the same experience as others.