This was my first visit and WOW. Bri was my stylist and did an excellent job from start to finish.
I went in for a pretty drastic cut. I was nervous and Bri put me at ease. Off the bat, Bri told me what she could/couldn't do. So few stylists do that. The wash was thorough. She was so patient when it came time for the cut. She listened to my input and checked in to make sure she was matching my vision.
I save 5 stars for consistency, and since it was my first time, I can't speak to that. Will definitely be back!
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I went back and I was NOT impressed. This time, I went to Jami because I think she can do a fade. Bri could not -- which she told me on my first visit and I still very much appreciate Bri for that.
My appointment was at 5:30pm. I called at 5:10pm to let Jami know I would be late, eta 5:45pm. I arrive at 5:50pm.
She's braiding another person's hair and tells me to have a seat in the waiting area. Cool. I'm late, so I can deal with a little bit of a wait.
Fast forward to 6:30pm. Jami finished the braid job, but had moved on to washing another client's hair. Clearly she's behind schedule.
I ask her about the wait and point out that my appointment was at 5:30pm. She deflects and notes that I was late -- as if it's my fault that she's moved on to yet another client's hair.
I remind her that I called ahead and point out that it's now an hour past my scheduled appointment. She says that they're running behind and that she'll start my wash after she's done with the person at the sink.
I promptly left. If she was going to be defensive and try to blame me for her overbooked schedule, I couldn't trust her to hear me out if she was doing something to my hair that I didn't like.
Mind you, the only thing Jami said to me from the time I walked in to the time I asked about my appointment was that I could have a seat. She only acknowledged she was behind when I flagged my wait. Clearly she expected me and her other customers to just rock with the delay as if we have unlimited time.
I don't expect perfection. However, explaining the wait time upfront and not getting defensive when a customer inquires is the least you can do.
I might come back. Might not. If you go here, ask for Bri.