Was looking for a new salon since I moved and wanted something close by. Was hoping this place would be my new home, but I was disappointed! I arrived 10 minutes early to my appointment and had to wait 25-30 minutes to start on my hair.
I tried to start conversation with my hair lady, but she kind of shut me down and only wanted to focus on my hair so it was complete silence for pretty much the rest of the appointment. She was firm with the hairbrush, really going at it and catching my ears. She was kind of clumsy with her tools, dropping 3 different things on the floor during my appointment. My hair stylist, and the other two ladies all said something about my hair as they passed by saying, I had a lot of hair. They did this more throughout the appointment. ( my hair goes just past my collar bone and is naturally straight ). I did not go on my phone during the appointment, only when I was sitting alone and one of the ladies yelled at me across the room to look up.
When my hair was getting washed, I was SUPER uncomfortable but tried to deal with it so I wouldn't annoy my stylist anymore than I felt like I already was. When my hair was completely wet, my stylist tugged at my hair from root to tips leaving the knots at the ends of my hair. She really pulled at my hair and I was in pain. They cut your hair when it is dry, not wet. I did like how my hair turned out and it looked really nice!
When I came to pay, they charged me 2x the amount it said on their website plus I left a 20% tip ( because I did like how my hair turned out ). And now I have a bruise on the back of my head from when they washed my hair, I had my boyfriend look at it because it felt sore and he said it was black and blue.
I'm in college, and I feel like a lot of their clients are 40+. I feel like I was treated like a kid and like "I didn't belong there" so they didn't waste their time making a good impression on me. I will not go back, I wish the customer service was better because I would of paid the double amount happily, but I don't feel like it is worth it to be treated that way.