Reviews of Salon MUSE (Hairdressing)

Jan Roberts

I am rather particular about how I like my hair. Randi is a fantastic listener and when making a suggestion to try something a little different than what I though I wanted she has always been right. Fast, cheerful, extremely clean facility. Oh and the products are so healthy for us, nice she doesn't cut corners there.

Judye Flowers

This review is for Beth at Muse.....I am from Australia, and needed a color, the reason I went to Muse is Because they use Olaplex (as advertised), because I have very fine hair and have had highlights with Olaplex Many times in Australia. Either Beth didn’t use it or didn’t know how to use it, my hair is orange all over, and in the worst condition it has EVER been in ...in my life (I’m 69 yrs). Beware of her....she says she is a professional....and I trusted her. And the price was 30% higher than Australia.

Olga S

I loved getting my hair done at this salon while I lived in Kona and I'm a little sad I haven't found someone as professional in my area yet. Randee is simply amazing at what she does. I love the fact that they use products that are actually good for your hair. The atmosphere is overall amazing, all the ladies are sweet and care for your needs. Thank you for the best color and cuts that I've received and I hope to be back again someday!

Allison Juraska

Very poor responsiveness, they need to be better at returning messages and answering their phones Reaponse to your comment: perhaps if your hair dresser responded to the multiple texts and calls I placed after running late for my appointment or if your front desk answered their phone we could have resolved this matter. However, this did not happen nor did anyone return my call for an hour, a little late to find out if I could at least come in for a hair cut! No worries, there are plenty of other salons in the area who were able to answer my call and place me immediately for a balayage and cut. Better luck next time

Eden Silva

I moved to the BI five years ago and have struggled to find a good hairstylist. I am SO happy to say I think I've found "the one".

Breanna Nelson

Heather always does an amazing job coloring and cutting my hair! Everyone who works there is so nice and makes you feel comfortable.

Dianne McMillen

Awesome salon, with talented stylist Leah Wright.

Michelle Johnson

I recently lost the stylist that had been doing my hair for the last nine months, following a horrible cut from another salon that cost me $100, 7 inches of hair and what was left of my self-worth. Understandably scissor-shy, i went to multiple salons, including Salon Muse, and finally got up the nerve to schedule an appt. with Heather. (It took me 3 more weeks after speaking with Suzanne in the shop, before being able to call again.) Following a lengthy conversation with Heather about my trials and tribulations, the cut that was nearly the death of me and finally just grown put enough to put in a pony tail, and the extremely specific needs around what I needed, she began. She gave every indication that she understood and assured me she would do as requested and BLEND everything. She insisted on drying and straightening my hair, even tho' I had been very clear that I do zero styling amd that my hair has random body and curls, this my specific needs and requests. She finished and said just to call and she would get me right in if we needed to re-work anything, since it was impossible to know with my hair having been straightened. Following a wash and air dry, there were MULTIPLE ISSUES...huge missing chunks, bangs at the top of my forehead, NO BLENDING ANYWHERE, and it did not appear that she even touched the framing around my face, making it look like I had 3 different haircuts. I texted first thing in the morning, only to be told she was off-island for the next 10 days!!! I called the shop and was told I was out of luck since they are all independent. Sobbing hysterically (it was REALLY BAD), Megan said she would get in touch with Heather and work something out. I got a voicemail later that day instructing me to call back and they would advise the options. I called multiple numbers, left voicemails and sent texts for the next 3 days...no one has gotten back to me still...going on 10 days now, $160 later, plus $60 in tips, and not even an offer to refund my money. Nice. Mahalo....probably another 6 mo ths before I can put in a pony tail again once all the holes and gaps fill in...AGAIN.

Linda Dickinson

I started going to Salon Muse a little less than a year ago and started seeing Heather. Initially, I was bleach blonde (I’m naturally a brunette), and my hair was totally unhealthy when I first went in. Heather completely transformed my hair and helped me to get it back to a once previously healthy state. She does an awesome job at cuts - always giving my hair some body. I also have a ton of hair so she gives me subtle layers whenever she cuts my hair and she does a phenomenal job coloring my hair. Last time I got a balayage and I’m in love! I would definitely recommend Heather to anyone who’s looking for a talented hair stylist.