Reviews of West Suburban YMCA (Gym)

Glitter Sparkles

I work out here because it's close to work. I really like the space and layout of the women's locker room. This location is older and has that feel in the pool and workout area. We take the kids to Oconomowoc Y because there's so much more for them to do. If your an adult without kids then this location is nice. The staff have always been friendly and helpful.

Lori Dobbertin

Our kids joined tennis and baseball. The instructors were great! Thanks Jessie!

Jessica Pflieger

We had a bad experience with Y Camp this summer. Our son cried every morning and begged us not to go. When we would drop him off, counselors wouldn't pay attention to him or help us get him comfortable. Often counselors were talking/playing with each other and not paying attention to kids. Our son also came home without water one hot day and reported that he asked a counselor to refill his water bottle and was ignored. All of these concerns were confirmed by a number of other parents in a chat on an app the camp uses. That discussion was deleted. We pulled our son out of camp and would not send him back.

Diane Geithman

Variety! There is something for just about anybody! From program offerings to swimming pools to fitness equipment to group exercise classes to personal fitness training to high tech to social gathering options! Friendly, welcoming culture. All members of the family are encouraged to attend. All abilities (& disabilities) can be accommodated. Thank you, West Suburban YMCA, for being what you are for so many great members!

Edmond T Smith

Love to motivate the young men here lots of talented up and coming ball players

Angi TH

Clean but staff too busy chatting with each other to direct members where to go

Patricia S

Not a bad club, I just wish they gave out towels.

Naomi Morioka

To be honest its not a great place because its not too "big" there is not much room to hang out , I reccomend goung to pewaukee lake instead if you are interested in a swim.

derrick liberty

Atmosphere hostile need better customer service

Mkbat Gaming

Before the remodel the track was located above the basketball court which was very nice and private and the weight room was much larger and more space to move around. Now the weight room is very small and no space and the track is now on the main floor which is sort of not private anymore. I loved the old YMCA WAY BETTER! Here is my update for 2018. I just signed up again and going to give it another try. Me and my wife decided to bring are kids but sadly we went at the wrong time not knowing open gum was at 7pm that day so my little one was very bored so I decided to run on the treadmill while he walked on the one next to me. My son is 7 years old and since I was near him I thought he was doing a good job just walking on it but then here comes one of the YMCA staff and tells my son sorry but your to young to be on the treadmill your going to have to get off...After that he was sad and bored and kept doing what all little kids would do when bored complain to go to the gym to play hoops but I told my son its not open gym for another hour. So are first day there was so so. The free weight room downstairs is meh small and they need to add an extra mirror. Upstairs is very nice but the track I wish was somewhere else because it just is strange being in a place with people coming and going so I decided to just use the treadmill since you dont have to worry about people in your way. I give the YMCA 3 stars . Pros. its quiet and no meatheads walking around. Open gym and swimming is nice to have. Cons It is a little expensive for not being open 24 hours and the weight room is downstairs and very small but All in All it is still a nice gym and very people friendly

Robert Schoonover

Facilities are terrible. Management is negligent. Do not become members here. My 7 year old daughter received a head injury when one of the bathroom stall doors came off the hinges and hit my child in the head. To make matters worse, staff laughed about the incident when they called us to check on the situation saying, "oh yeah that locker room needs a lot of help". Never once did anyone say "I'm so sorry this happened". or "This should have never happened". We followed up asking for a refund, however the membership director, Scott, said they would never issue a refund it's against policy. DO NOT GIVE THE YMCA YOUR BUSINESS. Go somewhere that takes the safety of children and it's members seriously.

Edward J Schug

Good people and atmosphere. Needs more free-weights

Richie Rich

Super good hot steam room . Dry sauna doesn't feel hot enuf .

Maureen Brock

The variety of sports programs for kids is amazing! My kids have taken gymnastics, tennis, running and swimming, and it's been such a wonderful experience. There are a lot of gyms in the area to choose from, but what sets the YMCA apart is the excellent and varied children's programming.

Killa Cam

Terrible

Kevin Rodriguez

I love this place I enjoy myself Every time with my brothers. The staff are cool. And friendly. Very affordable snacks alot of Friendly people to go hoop with

Andrea Schaefer

Looked nice on the inside, but couldn't get more than 2 feet in the door before problems started to occur. I have a YMCA pass that I obtained from a different city within Wisconsin. My card scanned fine. My friend who was visiting, however, had a free pass coupon with what seemed like no restrictions. The people at the desk immediately dismissed the coupon without even looking at it. Next, I attempted to use a guest pass from my account and they couldn't even do that since I did not buy my pass there. Lastly, they don't even have an option to buy a day pass. Needless to say we left frustrated. Chances are I will not visit there again due to the difficulty we experienced and the customer service we received.

Karen Schwerbrock

What a disappointment! Went to this location to use facilities as we were here for basketball tournament and had free time. Wouldn't allow us to use facilities without cards. Wouldn't allow our ymca to call and verify like all other cities we have visited have. Director of our ymca emailed me our membership information with pics and everything and still turned us away

A Google User

This used to be a good YMCA, but since being sold off to the Waukesha YMCA, a complete NEGATIVE change in attitude. The management philosophy of the Waukesha YMCA appears to be that the Members exist for the convenience of the YMCA. If a member doesn't like the YMCA closing early or renting out parts of the facility to outside groups and depriving members of usage, then members are told, "If you don't like it here,why don't you leave"? Former Metropolitan YMCA members are treated like dirt when they try to use any of the Waukesha YMCA facilities. Lots of young families join the YMCA for kids programs, but there is an extra charge for everything. After 35 years of YMCA membership in the greater Milwaukee area, I left this YMCA after six months and joined a non-YMCA health club. Nearly the same cost, but better & cleaner facilities, better hours of operation, and much better management attitude towards members.

Daniel Gherezgher

Wish the gym hours weren't so limited because of kid camps etc.. Whenever I call the front desk, it seems that the gym is never open to use.

Robert Holz

Participated in silver sneakers yoga class. Have arthritus & it helps keep me moving.

Patricia Bruce

Nice

Moses Nettles Jr.

If you want a great pick up game in basketball then west suburban is the place for you!

jaim haas

Head of maintenance seems to think he knows more than God himself--has visions of grandeur and can not figure out how to keep a steam room running properly. Who hires these incompetent and "bankrupt" sorts?

Jacque Dotson

The receptionist has no people skills whatsoever, she act like she doesn't have a clue to any questions asked. Very POOR CUSTOMER SERVICE!

tracy swan

Don't know why this place is called the Ymca this place does not reflect the Ymca mission, very unfriendly and unwelcoming .Won't hasitat to turn away dues paying members for any small reason. When you show up at the Ymca they think of reasons not to let members enter.Would not suggest going to this Ymca if you don't want your day ruined.This place operates more like a exclusive country club than a Ymca!

Amy Haynes Coe

Horrible summer camp experience to the point of neglect, we pulled our children for a variety of reasons including not having water on 90+ degree days, extensive bullying, sun burns, counselors ignoring the children, all 3 kids BEGGING to please not have to go... despite this being a free option to us through Wisconsin shares we have decided to cobble together summer care with friends and relatives and pay what we can out of pocket just to avoid the trauma of this camp to our children continuing. They will claim they are sorry and want to talk but we sent numerous emails to camp leadership outlining complaints in detail with no change in the treatment of our kids. We have a phone call out to the director of the west suburban ymca and it’s been 5 days with no call back so take any bs copout they reply to here with a grain of salt. Lies and excuses... when other parents started to bring up concerns to eachother, serious safety concerns, in the app the camp uses the posts were deleted and treated as if they never happened. I would be seriously concerned for the safety and well being of any child who goes here. We are actually seeking therapy for one of our children after his experience here and another who had been potty trained for 5 years regressed to wetting accidents...

Levi Haynes

So, I'd leave this specifically for the summer camp portion of the program, but I can't, so this becomes the avenue for voicing this. Avoid their summer program at all costs, at least this year. Their performance has gone from quite good in previous years to neglectful and dangerous this year. Situations with children being basically unsupervised, being physically assaulted by other children and being told that it'd be handled (which it wasn't as evidenced by the behavior continuing), a lack of adequate access to water on 90+ degree days, a complete failure to even apply sunscreen on multiple days in a row leading to bad sunburns. When concerns were brought to the attention of the staff (by multiple sets of parents), they were brushed off and told that it was not the case... despite these reports coming independently from multiple different children. And when we started posting our concerns on the app specifically for the camp, they were dismissed, at least until other parents started chiming in completely confirming the maltreatment of their own children as well. Then our concerns were deleted and blocked. Regardless of past performance, they are a hazard now.

Harold Summers

My favorite y

amanda kuspa

My friends and I were suffering from the winter blues and decided to join. So far it has been wonderful and the staff has been super friendly. Jeanne gave us a tour and was absolutely wonderful. So far so good, and it is definitely a reasonable cost compared to other gyms we have looked at. We also took a few of the classes included with our membership and love it. The only problem we have had is a technical error with the lockers not reading our cards properly, which the staff member assisted us with. Hopefully they fix this soon, but other than that its a very nice place!

Brian Agee

Great location.

Ellen Ho

Because you have lost of the year before and after school everyday for Breakfast Up early day tomorrow Tomorrow Morning

DhatKid Shaun

it’s great. but can you pay for a membership with cash?

Robin F

Love everything about this Y! A lot of accessibility to the pool and lots and lots of equipment to work out on. Never too crowded that you have to wait for equipment.

Casandra Barnes

I have had my membership for 15 years. Yes I’m an away member but the way the front desk treats you like you shouldn’t be there! I’ve gone to this location a month straight. When i return the front desk looks me up, the young man says your good, the young rude girl takes my ID and says she has to call to see if I’m valid! I stated twice i was here yesterday and all week, she continued and said i have to find out first! Not only that but 2 weeks later which again i was there for those 2 weeks she tells me that for the last 3 weeks they stop taking IDs. What? You just took my ID yesterday! And she continued to tell me it would be nice if I would just get a ymca card! I only go because it so close to my house if not I would be downtown!

Kipi Guentner

Great place

Francisco Hernandez

Dirty.. can they let the steam room at men section untill 9:30pm at least we dont gey discount when it comes to monthly payment tje turn the steam room 9pm close ymca at 10pm dont understand staff rushing to go home hellooo you get paid until 10pm not 9pm

Connor

Very poor free weight selection and setup since remodel; Most weights are in a crowded old racket ball court.

Francisco Dubious

It's a great place to workout and hangout

Lance Isaacs

YMCA camps are poorly organized. 1st 4 days of camp counselors did not ask for ID from parents when picking up the kids. Water issue- Camps ran out of water during camp. YMCA lost paperwork with credit card information on it. No communication between departments about what was going on. My son is registered for baseball camp. No baseball played but softball was played.

Kendall Casanova

Clean and the staff is friendly

Julien Phifer

If I am allowed to go to the NBA, it started here. I'm going to build them a gym that looks like the Viserv Forum. We are going to get there together.

Chloe Welch

Pretty good YMCA. They have great summer camp programs for the kids!

Lynette Lynette

This is my two boys first year going to summer camp and it has been my worse summer yet. My 4 year old normally attends childcare, but I took him from is childcare of 3 1/2 years (no problems ever) to enroll him at summer camp. Since being in the Y’s summer camp he has learned hitting and bad words from being in this summer program. I’ve observed two boys hitting him while he was sitting on a slide when I arrived to pick him up one day and the counselor wasn’t paying attention. I mentioned it to her and the directors but that didn’t seem to prevent the bullying. When dropping my kids off I witnessed counselor say nothing to older kids yelling profanity and the counselors never really pay attention to the kids. The counselor are usually talking amongst each other. I started to ask my older son who is 12 if he can look out for his little brother and he’s come home and told me that my 4 year old was sitting on the ground when another kid came running past and snack him in the face. When my older son tried to intervene he was told that it was none of his business. I was told when my 4 year old was enrolled that the little ones are not around the older kids but the little ones were always with the older kids. My boys are no longer at this camp and it’s for the best. I’ve reached out to several management staff and I got either no response or feedback from staff who give me a hard time because I’ve been complaining about the service. I’ve also seen so many other parents complaining about issues with their little ones as well. This problem is bigger than me and someone should really try doing something about the Lack of Care at this summer camp.

Pikina Spearman

Very much an elitist gym now. If you dont live in the suburb you are limited on how many times you can come. Most YMCA, allow anyone with a membership to go to any location. I forgot my ymca card but had my drivers license. They would not allow me to enter. Huh??? No option to verify anything. I even had my picture taken on file at this location. Prior to this I had been going there for years. My son went to their camp each year etc. They pretty much let you know and make you feel unwelcome if you dont "live" in tosa. They swipe your card and look at your account for 2 minutes if your brown skin to see details. Everyone else they swipe and they dont even look at the screen they just go. Again an Elitist gym now.

SKSKILLS

Sign up for me and my kids back in April 2017, it's been great. If I I can change anything it will be the gym hours, I would prefer open hours for basketball around the clock.

Dice Allen

Love this gym... nice ppl

Debendra Patra

Good

Shahnoza Saadati

"worst camp ever!!!" - by 8 y.o. boy's opinion. He was done with the camp the very 1st day of the sport camp and refused to go back the rest of the week. I had to find alternative sitter for the rest of the week and management was awfully slow responding and managing the issue. By the time I heard back from the management ( 2-3 weeks later) they didn't remember the particulars and pretended everything went as it should have been. They refused to refund not even the portion of the $260 check or provide a credit. Horrible customer care, awful quality - no one cares what your child is doing there! I do not recommend it to anyone!

Allison Spofford

I love ymca. Ymca is a lot of fun. Ymca is a swim place. It is so fun I can hardly believe. My opinion is that I think it is the best swim place in town. One time I swam so far my swim teacher had to stop me! Ymca is not far. Ymca may be expensive but trust me it's worth a try. At Ymca there is a little pool. It is hot and fun. Don't be scared there are life guards to watch you if you are scared. Some of the things that I like about Ymca is that there is a pool that I can practice and another thing that I like about swim lessons is that I can swim. Ymca is so fun I can hardly believe. Ymca doesn't do swim lessons one at a time it does five or more. It is more fun with a lot of kids. You were suits and you bring goggles to. Ymca has swim teachers so they can help you learn to swim and teachers write things down so when the kids are done your teachers give your moms and dads the paper. It shows what your good at and what you need to Keep working on. I hope you like my review and I hope you go to Ymca some day. H.B,

michelle ehlinger

Gym is crowded or unavailable. Pool schedule provides little time for open swim in the large pool and poor lap access.

Geoffrey Gifford

Great place for the whole family. Pools basketball classes cardio weight lifting racquet ball.

Georgel Olenici

Accommodating and flexible. Worth driving there for summer camp

Marcus McFarlin

This is the best location in my opinion. I have been to several! My wife is an employee at another branch and we both worked at this location some years back before the remodel in 2009 or so. I love the amount of space, options, and overall layout of this site. Great location.

David lobo

I like the environment. Everyone's focused on getting healthy! People are friendly yet respectful of your space. Great equipment and enough even during peak hours. The staff are outstanding.

Sarah O'Melia

I have a YMCA membership from a different Y and forgot to bring my Y card. I was quickly dismissed and not able to use the facility even though I had been there a month beforehand they would not look me up or allow me to pay for the day. I asked to speak with the manager who was also rather rude and not at all kind or helpful. Highly disappointing experience and not the service anyone wants to deal with.

james aldi

All. Family

Ed Rose

Love the Y been going there for 35 years.

DiAnna Bernal

Love the women's locker room. I am able to stretch in private, and work on my abs without everyone watching. Wish they still offered more services. Masseuse would be nice again.

David Fritzke

Great staff,they are just like family

Rita Ogorman

Great place with great pools Lots of equipment and parking

carrie dallner

Good family place

Rachel Richey

They really need to think about getting better ergometers (rowing machines) because the ones they have suck and don't even give you the correct workout. Rowing is becoming more of a popular sport around the country and I think that if this is more prevalent in the gyms that we should get better rowing machines. I couldn't get my proper training in that I need. Please consider this.

Marisa Rascon

Great place, I miss it tremendously!

Royshell Russ

WiFi is HORRIBLE!!!

Pat Ginter

diverse staff & clientele

Gina Harris

This Y has very poor customer service. I have had several instances of poor treatment, but the last straw for me was when I asked my sister who is a member of another branch to join me at this location to work out. The staff was awful, they treated her poorly and acted as though she was not welcome. They refused to add another punch hole to her id card so she could use a locker and required an ID for a temporary use downstairs. They refused to help her with equipment questions and it was the most horrible experience ever. Really, who does that?? I will be changing my membership to another location. I don't have to spend my money at this prejudiced location. If they don't value her, then they don't value me.

Sarah K

I’ve been coming here for almost a year now and the people here are very nice. The workout equipment is very good and I never really have to wait for a machine. The classes here are also very fun. I would recommend this gym to anyone who wants a lot of good equipment and people who don’t judge you.

John P

Facility is clean and up to date with latest renovations and new equipment but it is so much more than just a health club. Safe and family friendly environment where all are welcome. Check it out!

Amarjot Singh

Nice group classes

Jane Wurzel

Friendly, new lockers and shower rooms, heated small pool. I aM thankful for every day I am able to be there. Bright energ etic atmosphere.

DA.GMANZ SAVAGE

It's SO FREAKIN FUN And Lots Of SPACE

Christine M.

Clean gym, friendly helpful staff, nice amenities. All updated workout machines. Even a non-gym person like me is tempted to keep on coming.

brian Davenport

Been member for ten + years with three boys there's no better place for the family swimming, basketball ext.

Tonya Jackson

Great place

Sheryl Leonard-Schneck

always renovating to keep up with the competition