I don’t typically review places online, however I felt the need to—after my interaction. I have 3 active children ages-2, 4 and 6. I say “active” because we’ve enrolled and attended many different activities, sports, plays, restaurants etc. and I’ve never been treated so poorly in my life.
I checked the website out prior to going in and saw that there was an opening in the time slot for my 2 year old to possibly join and start a toddler/tumbling class.
I walked in and waited patiently for a few minutes while the person behind the counter was helping another parent.
After a few min, she acknowledged me and very clearly annoyed, she told me that I could just walk in. I told her that we weren’t currently members, but we were hoping to try the class out.
I was told in the most unfriendly manner possible that “most of our classes here are already full, but even if not, we would never allow you to just sit in and try a class” I was shocked to hear this, but I went on to ask if I could pay for a session?. She continued in the same (very unfriendly and clearly annoyed manner) that the minimum amount of classes I could pay for would be 4.
I didn’t want to do that so I asked her if I had any other options before I left. She told me that I could watch the class from outside the gates. The other customer was kind enough to tell me that there was a balcony, but it was super dirty, messy and way too far away for a two year old to see anything that would excite her about joining the class.
So we left. And won’t ever be back. I’m hoping this was a very isolated issue, but please please— if the mgmt here could work on the importance of customer service with their employees, I’m sure it would be very appreciated for future newcomers.