I had wanted to get into boxing this summer and I signed up In July. The website says there is a 10 day free trial but I was told that I couldn't do that and I ended up paying $168 to sign up. I figure "that's not so bad I'll be here putting in the moneys worth and the facilities are awesome". Literally the night I signed on I fractured my patella and tried to send an email to the email listed on the website and got no reply period. I give it a week or two and still nothing so I call the gym and the manager max seemed very unwilling to help me, pretty much just said you have to give 30 days notice and it had to be in person. I'm crippled and can't drive myself anywhere and due to living off campus and working on a graduate program I don't have any friends or family living in Richmond, my mom had to come from VA beach just to take me to doctor visits. 7 weeks into recovery and I can walk fairly comfortably on crutches and have figured out how to drive left footed I'm able to make my way 50 minutes from Chesterfield to henrico to stop being charged by a gym I've used for 2 hours yet paid over $200 for. Once again the manager Max looks at me and treats me like I'm taking up his valuable time, and he tells me I'm going to be charged again. Even though I sent an email requesting to cancel my membership after being hurt which was apparently the corporate email, but my question is even if it's corporate why didn't I get a reply back? Why didn't they at least forward me to the proper channels? The information on THEIR website is wrong and has cost me money I don't have because I haven't worked in 7 weeks. Even after calling they said I had to do it in person regardless of circumstances. This is the part that pisses me off the most, I had to be there in person according to him, yet when I asked to cancel I literally filled out a form that basically amounted to my experience and my name and a signature, yet he didn't ask me for ID or even my account number, just my name, clicked a button, and told me I was going to be charged and I could leave. Sure if you have the money and you build relationships here I'll be it's a great place to be, but my experience with the staff was so uncaring and money hungry it makes me sick. I now have $100 and whatever I can get my mom to help with for the rest of September to live on. Thanks UFC gym, good looks.