Deanna, the General Manager, is very accommodating and professional! I had a billing issue with O2 recently and she made it right swiftly even though it wasn't her error that caused it. She was incredibly understanding and empathetic with my issue.
I cancelled my O2 membership in January, signed paperwork, and fulfilled my final monthly payment. All was well for the last 5 months, then suddenly I was charged 5 consecutive $29.00 monthly membership fees in a single day.
I had initiated my membership in Summerville years ago then moved to the other side of Summerville and started using the Goose Creek location. Apparently your file gets transferred to the location you frequent most, so when I went to cancel, I was informed to do so at Goose Creek.
Whoever processed my cancellation at Goose Creek failed to complete the process, and O2's billing dept managed to reconnect to my account FIVE MONTHS LATER and charge me for these completely illicit "back-payments," though I had properly cancelled my account and should have been in good standing with them. (Corporate billing was somehow under the impression my account had never been cancelled, and apparently the only thing stopping payments these 5 months was a coincidental debit card change.)
I was legitimately convinced O2 corporate or someone at Goose Creek was trying to steal from me for a hot second.
After trying to block the payments at the bank and calling O2's corporate office in Raleigh; I found out the charges were initiating from Summerville and drove straight there to handle it.
I told Deanna the situation, and she logged in, found my cancellation document on Goose Creek's system. (Luckily they hadn't failed to upload it, I don't know if I kept the record or not.)
She refunded everything and apologized profusely, as well as emailed me the cancellation document so I now have proof of my account standing. I highly recommend the Summerville O2 location, it's reviews speak for themselves, and I can tell Deanna is a really sweet individual who cares about her members.
If you go to another location however, keep sharp records. I was ready to get real spicy real fast, in a legal way, on this issue because of the principle here. Too many gyms have operated with underhanded techniques in the past.