I made my first visit to the new YMCA. It unfortunately has some of the old issues from the last YMCA on Kerr and Market. I have taken away 2 stars for 2 major issues at this YMCA. First, this is a first class facility and as such should have first class amenities. A YMCA this large should have towel service. With 3 people working the front desk no reason to not have them working a laundry and folding in between other duties. Second - An issue that has come from the old Wilmington YMCA is male patrons entering the sauna and steam rooms with full PT gear on. This has already created a stench in these rooms. And its hard to get rid of. The only thing these rooms should smell of is the added methanol smell some YMCAs use or nothing at all. Second - patrons should be dousing themselves in the shower before entering. If you want to sweat more in your PT gear get more exercise. Don’t use steam room and sauna for this. Lastly - dropping of weights on the 2nd floor. This drives me insane. The YMCA needs big signs for DO NOT DROP THE WEIGHTS. PLEASE. Lastly the staff is very friendly and the gym has a lot of potential but needs work and or new management to nip this problems in the butt.
I would also add the hours for Sunday are a bit archaic - I get that this is a church going community, I love that, I embrace that, but many want to get their days started early in the morning on Sundays and that means being able to work out early - an 8am opening would be fantastic, 10am would be fine, but 1pm is a bit outdated.
The gym, raquetball and other areas look top notch, it also looks like the areas for child care are nice as well. I hope this YMCA can thrive and address some of the minor issues and take their wellness center up to a 5 star experience.
UPDATE:
On Sunday August 18, 2019 I was at the NIR YMCA and as I came in inquired about the closing time. I was told they were open until 7pm. I stopped my workout at 6:45PM and left myself time to shower and get out of the YMCA. At 6:50PM - Alan - YMCA staff comes into the showers saying they're closed. I knew damn well it wasn't 7:00PM yet. I finish up and myself and a few other men were in the locker at 6:55PM and Alan proceeds to go over to the fire alarm in the Mens Locker Room and set it off. It was so loud it was painful to the ears - myself and the other members were furious to say the least as we were not malingering on purpose. I walked outside to find the Wilmington Fire Dept waiting. I told the driver of the fire truck what had happened and that Alan intentionally set off the alarm to drive guests out. I also called Wilmington 911 and explained to them the situation for their records.
Personally, if I was the director of this YMCA - I'd fire Alan without question. This is absurd. I realize you close at 7pm and it's routine to allow members to dress at most YMCAs if it takes a few extra minutes.
I've never seen this in my 44 years, at any YMCA. The level of unprofessionalism is breathtaking.