Reviews of The Edge Fitness Clubs Deptford (Gym)

Ablan Ebba

I don't typically leave reviews but after the terrible customer service I've had with them I felt the need to. I signed up for the Deptford location when I lived about 10 minutes away. I signed up online and thought it was like any other gym membership. Nope. When I moved the closest gym was a 20 mile, 35 minute toll drive away. They REFUSED to let me cancel my membership unless I paid over $400 for the rest of the year. Their policy states you have to move to a location more than 15 miles away and they claimed my new residence was only 14.1 miles away. I would have to climb over buildings and drive through fields for it to be 14.1. They are incredibly difficult to deal with and I personally would advise against it. LA fitness or even planet fitness are better options in my opinions, plus their gyms are overcrowded and too showy.

Reda kobeissi

What's so hard about making it truly 24/7??? Just make it 24 hours in the weekends. So what? We're all counting on you to do that.

Jaelyn Coghlan

I loveee this gym. Always super clean, always kept very neat, everyone that works there is awesome and easy to talk to. My ONLY thing is, I pay for the membership that includes the women’s only area, which I LOVE. However, there’s no squat rack or even at least a smiths machine in there! Which honestly blows my mind because the first thing I would consider putting in a women’s only area is a squat rack. If you could add one in there, even if it means taking some of the machines out, that’d be pretty awesome. Doing those machines on the main floor is a lot less stressful than using squat racks, from a woman’s perspective. :)

Constantine Sypsomos

Truly best gym ever. Friendly, caring staff, cleanliness throughout, good environment, good equipment. Shakes are awesome!

Christy Clifford

Ditched my dinky gym for this one and so far have been to super fun Zumba, challenging kickboxing and yoga. I absolutely love the classes and the cinema room is freaking awesome, plus they play movies I actually like such as Star Wars and Lord of the Rings! Girls locker room is clean and spacious!

Steven D'Ambra

Decent smaller gym. Packed during the afternoon, less crowded at night. Seems like there is tons of wasted space in that place. Movie cinema seems like a waste of space...always empty. Deducted two stars as i was told it was 24/7 by the front desk prior to signing up, but they are closed fri, sat and sunday nights. Yes, they did have hours posted on the door, but i assumed that meant those were staffed hours. It did not. Signup was rough, they refused to honor the coupon that was mailed to my house. Told me it was only valid on the top tier monthly plan, but nowhere on the advertisement did it say that. Eventually got the signup fee removed, but it wasn't worth the hassle.

Bridgette Lear

My friend and I have been coming to the Deptford location since it opened. I have no complaints. Really like the women’s area especially when doing certain floor exercises. We’ve had nothing but positive and helpful interactions with the staff, and the shakes are great. I highly recommend for anyone looking for a gym to join.

Joey Cooper

Love this gym!! Staff are super friendly! I like the dumbell rack.. The sauna is beautiful.. The one downfall is no bumper plates.. The plates are an odd shape to do deadlifts... Etc. Get those and, the gym is, a, 10!!

Melvin Macam

7pm is an early closing time during weekend. wish they could do some adjustment to it

Jeana Olchowy DeVault

Absolutely love this gym. It is the first one I feel comfortable going to alone. The training staff is amazing and the group classes are fun. I just wish some of the classes I would be interested in trying worked with my schedule.

Maria Picknally

My family loves this gym! So clean, great staff, great equipment and great hours! Thank you. This has helped me lose a lot of weight.

Michael Tantonio

Get rid of the Theater and put in a pool!!

jason Doe

I wanted to wait until the gym actually opened to rate it. It really is a great gym. Yes they are lacking some things; pool, overhead pull down machine, racquet ball, basketball. But, for the price it's an incredible place. The staff is amazing, the environment is perfect, and it really is almost the perfect place to workout.

Drew Hiller

I was gonna sign up but I just looked up the hours...What kind of gym closes at 7PM!? I though LA hours were bad...

Tony Smith

Everything I need, coming from giant that isn't a bad gym but little worn, this gun is fresh and everything is perfect, now machines I need, the weights are heavier and the main point that I need is a sauna, I got the $20 membership and it comes with the massage chair and tanning thought I'd never use but after tonight, man that thing is good and the water massage table is sick as well. Great gym, allot of juice heads just expect that lol.

Ian Petrutz

Great gym but if you want to lift heavy not the gym for you. Other gym goers don’t understand it’s a gym and it’s loud. I came here thinking it would be nothing like planet but tonight made me think otherwise. First and hopefully last time somebody complains.

Sabrina Laygo

I wish I could give this place no stars at all. I was very excited to go to this gym up until I figured out that they just want your money. I was planning to go to the Cherry Hill location since the Deptford location was relatively far from where I live, but I wanted to see what this gym had to offer anyway. At the preview center, they offered to match the membership price of Cherry Hill's pre-sale membership price. My friends and I agreed, given that the MEMBERSHIP ADVISOR told US that we would NOT be charged until we step foot into the gym. But, we DID get charged even though we had never once signed into this gym. We went over to speak to a manager who basically laughed in our face and told us that he will not be refunding for the month. After arguing back and forth from the horrible communication the staff have, he then said that he will void the next month's fee until the Cherry Hill gym opens and we go there. I then get a job offer in NY and move in with my aunt, who will pay for my rent. Since I was not able to go to this gym anymore, I spoke to a young lady on the phone who was relaying the message to the manager (since for some reason, he was not able to pick up the phone and talk to me himself.. again, NO communication), who said that I could send a mail from my old residence to my new place in NY as my proof of address. So I did, and brought it back to the gym today. I spoke to John G, who said that I was not able to use this as my proof of address. Why was I not told this in the first place? Why are there so many contradictory statements being told to their members? I told him I spoke with someone here who told me that this was sufficient and he still did not proceed with my cancellation. He pulled up a random number of $60 to pay to cancel my membership and I did so, because this place has absolutely no communication and I do not want to attend a gym that tells its members different things. The men that work there are so rude and probably have no idea what is going on. I am so happy I cancelled. These guys just want your money and will take advantage of you. All they care about is money. They do not adhere to employee needs or care for their members at all. Definitely do not suggest signing up with them.

Dj Salvatore

Called to cancel my membership, manager told me to call back in a month to cancel. Popped in to cancel and was told I had to call a 3rd party billing company to cancel. Was then told I have to send an email to cancel and had to give 30 days notice. Was not told this when I called and talked to a manager. They really try to give you the run around so you don’t cancel.

Irene Alberici

I stopped by in July for the "Grand Opening" enrollment. They were way too aggressive and told me that they were not offering discounted memberships after July. WELL, it's November and the gym is still not opened. I was also turned off when told that a $45 fee will be attached each February into the membership for the cleaning and maintenance of the gym. What a turn off!!! No membership should include any additional fee for maintaining the facility. The only way I would join this gym is if they offer a free 3 day trial pass like any contractual membership generously provides. If they cannot offer a free trial pass, then they are just another cookie cuter facility that will squeeze you into a contract requiring you to secure an attorney to get out of.

Christie Z

My boyfriend and I came into the gym today very hopeful about joining. He is a personal trainer and in sales at one gym and we are both members of another. When we walked in a large group of trainers were posing by the front and asking us which one we'd pick for a tour. My bf said that he didn't want a sales pitch; he just wanted to walk around the gym to see if they had what he needed. The trainers laughed and said "that wasn't how this worked" so he said that he would leave then because he didn't want the pressure.They laughed again and said "Ok bye. You're weird. Bye." For a gym that just opened and is looking for new members, I'd think you'd employ some trainers that were professional and weren't rude. We've been to quite a few gyms that will let you just look around quickly. Guess we will be staying where we are at! Very disappointed.

Tim Horner

Be very careful signing up for Edge Fitness. The staff is great and the facility is nice, but we were lied to several times when signing up. We signed our contract in November before it opened, were told the gym was 24/7, and that after 3 months the cancellation fee was $50. The gym is not 24/7, they close very early on Fri, Sat, and Sun nights which are the only nights I have time to go. Go to end the renewal and they tell us were in contract til the end of January (1 year contract turns into 15 months?) and our cancellation fee is $85. I cant even go to this gym and im stuck paying for it until February of next year

Jennifer Varano

I love the gym ,staff is always helpful and very friendly,very clean, The only downfall the A/C is horrible. I can’t come here in the summer:((

Kaust Shroff

Love the gym but it's SO crowded all the time. One of my favorite area is the movie theater and sauna. My only suggestion is that the movies should be played with subtitles as the noise from cardio machines can make it hard to hear.

nancy binck

The gym is always clean and the staff are friendly!! I love going to the gym!!

Carol Bloomfield

Very nice gym. There is a large variety of gym equipment. There are also classes galore. The gym is clean. The hours are convenient. I wish it was 24/7. Customer service is on point. The staff great you when you enter. Jennifer was kind enough to call and email me when I had a question. I really appreciate that.

Sandy Casella

This facility gives you a lot of gym for your money! Memberships start as low as $9.99! They have an amazing number and variety of classes on their group exercise schedule! There's something for everyone! I love their shake/smoothie bar too!

Kylie Magitz

Edge fitness and their billing system is not on the same page. I was mislead by one of their employees regarding my contract. Said I wished to cancel and he said it was done however they were still charging me for months including the annual fee. They’re refusing to provide a refund even though it was an error in their part. Very unprofessional.

Lorna Satchwell

The women's locker room smells gross. Can't use pad locks on most of the lockers. An their water fountain had crud/rubbish left on it. I've been to way better locations.

lilbabybunni

This gym tells you they’re open 24/7 to get you to sign up, then you’ll find out they’re only open 24 hours Monday-Thursday. Friday- Sunday the hours of the gym are horrible, and they find any excuse to close the gym possible. We tried to cancel our membership early, when signing up we were told the fee would be $50 dollars to cancel, so we called to cancel our memeberships and the lady on the phone says it’s going to cost $59 PLUS a whole extra months fee, which is $25 a month, all in all it would’ve cost $84 just to cancel a gym that lied to get us to join in the first place. This gym is a SCAM.

Jc P

I’d been in too many gyms and this place by far the best place I’d been in. Staffs are great and very welcoming and they always keep this place clean. I love that they have a lot of options to work out to and if you have kids you can definitely drop off your kids and they too can be active and accommodate them also by staffs. Such convenient place all around. Keep up the good work Edgefitness team

William Bell

This gym is great. I chuckle at all the “bad reviews” as they all come from people who decided to give up on the gym, lol. It’s not Edge’s fault you signed up when you felt motivated and gave up on your goals and now don’t want to be charged anymore. Tough. You signed a contract. Have some respect for yourself. Awesome, clean facility, friendly staff, never over crowded. 10/10 recommend. Great value.

Nadine Kibalo- Carpenter

This has been the best gym I have ever been a member of! I use to go to Planet Fitness and I really didn't love their environment or policies there. So when my boyfriend and I moved we check out LA Fitness, Giant Fitness, and Edge Fitness and Edge just blew us away. Everyone who works here is so nice and has such good energy. There is no judgment and everyone here really wants to help you get to your goal and be a part of your fitness journey. I love how Edge has such a motivating environment, I love how there is a cinema in the gym, and so many other cool and creative things to make the gym for everyone!

John B

Gym has a nice layout, its clean and the equipment is in good repair. But much of this has to do with the newness. Staff are friendly. However, they're quite overcrowded on weekends and after work (not necessarily unexpected but seemingly unplanned for given the limited number of machines and benches considering size and member volume). And, I'm less than impressed with the hours. Decent value for the money if you can exercise patience.

Brandon Zuk

Way to small & way to crowded! I can literally walk to this gym and still don't use it.

Toni Evans

9am to 7pm, SERIOUSLY?????!!!!!????? Big problem for me guys!!!

Ramon Sanchez

There was no pressure in signing up and that is so important to me. Everything seems great. I keep checking my email to see when they open. I really look forward to exploring the facility

where can i buy one ? byars

I just wanted to say my wife and I am very impressed with the EDGE, We left a local gym that was a few dollars less per month however at the EDGE we get so much more for only a few dollars more - so many different classes, cleaner environment, better locker rooms, new equipment i cant say enough or ask for anything more - thank you

Meredith Shockley

Hasn't opened yet - but I have signed up at the preview center and they were very helpful. Also, contrary to the last post - they are almost a completely 24 hour gym (or so we were told). There are a few hours on Sunday night (I believe) they are closed. Can't wait for the gym to open - hoping I can keep my 5 star review.

Debbie Costin

I have been going to edge deptford since they opened in november. Every tuesday, I take zumba class with instructor Shannan. I even go to cherry hill on friday so I can take her zumba class. I have been doing zymba for a couple years and shannan is the best instructor

Adam Emenecker

Beautiful gym with a lot to offer even at the lower membership fee. With that being said it’s an extremely over crowded gym basically at any convenient time. For those reasons I’d give the gym 4 stars, but cancelling my membership at the end of it’s 1 year agreement has been way more of a headache than necessary. Between the Company handling it’s finances and Edge i’ve been on hold for over 20 minutes and told different things. Whoever I’m on the phone with just tells me to contact the other, neither apparently have the clearance to do anything for you. Great gym if you plan on never canceling.

Alison Morgan

Beautiful place! I switched from Planet Fitness and will never look back. Staff is amazing!

21st Century spartan

You guys need to change your saturday and sunday hours. A true 24/7 gym would be just that...24/7...people have different schedules and time off and not being able to go late on a weekend is a true inconvenience. Give out a door access chip so people can come whenever.

todd zieminski

Great gym awesome staff

Kimberly Horne

I want to give this gym a five star but it's been months now that I signed up and they are still not open yet. The people was helpful when I came in to sign up, I was pumped and ready to go, but here it is almost November and I am still waiting for it to open. And side note I see they hit my checking account but did not take any money out, but I would like an heads up on that. Thank you very much and hope to see you all pretty soon

Brandi Brown

So far so good! Glad I made the switch!

willie jones

Didn't tell us you can't cancell your membership unless you have a medical issue. Smh Wish I never joined I have school and work was hoping I could cancel for a few months, but they lock you in and keep taking your money. Bad business. I'm making sure I tell everyone not to join this gym. Its like they own you

Danielle Clark

Great staff, always clean. Love the updated machines at this location. You can work your legs and abs at the same time! Lots of energy at the Deptford location.

Jenn Schiavone

Zero complaints! Great gym!

Amanda Reader

I was so excited to join Edge. When I signed up, the staff were friendly, the place was clean, and I was really excited for the classes. I completed the free personal training that comes with the membership and decided to sign up for personal training because they were running a deal for 50%off of one month. I only wanted the one month to get a better feel of the trainings to see if I would actually like it and be able to commit to it, but I had to agree to at least 2 months. I ended up doing that. Since trying to formally cancel my membership for the two months, I have had the worst experience. The management here is rude, does not return phone calls, and each tells a different story. I have been given the run around for over a month and I am still getting charged for personal training after being told no more payments would be coming out of my account! I am sure that if I had not signed up for the personal training my review would be much different. However, now it is what it is. It is unfortunate as I am now so disgusted that upon finally getting to speak to a manager, I will be cancelling my membership. Additionally, on the day I tried to cancel the personal training membership, my fiance joined to be able to come to the gym with me, but to have the ability to come on his own as well, and he will be cancelling his membership as well. They have lost two customers due to their incompetence and just blatant disregard for a customer who just wanted this resolved. It is now clear to me that to the management at Edge you are not a person, you are a dollar sign!

Brianna King

Clean facility but didn't like the environment or vibe in the gym. I will continue to go to Washington twp.

Tiesha Williams

Overall I love it here but there’s just one issue but I’m just knit picking here. I go to order a shake and they punch open your straw for you. There’s one guy there in particular who will do that for everyone else and not me, he expects me to do it and when I hand him my membership card to pay with my card on file it almost seems like he snatches it out of my hand when I give it to him. Idk this persons name but it’s kinda rude on both ends if you ask me.....

Sunny Zippilli

Maria is so helpful & knowledgeable, Always a friendly welcome! She definitely cares about the gym & the members!

Michael Robinson

Update: corporate offices finally refunded and canceled the account. *** DO NOT GO HERE. DO NOT BECOME A MEMBER. I'm sick and tired of The Edge's incompetence and theft and lies. I GUARANTEE you will be too if you sign up for a membership with them. The Edge is a SCAM. $10/month membership fee comes out to almost double that when they charge you up to $200 in "maintenance fees" without warning or reason (no, we were never told about this at any point). I've been trying to cancel my membership with them for almost SIX MONTHS because I moved out of state and they CONTINUE to charge my bank account every month DESPITE being told by a different person multiple times every month that it was canceled. Then when you call and try to cancel they "can't do that"...yes, you can. You click a button that says 'cancel.' Its not rocket science, but apparently the employees here can't even figure THAT out, let alone how to treat customers. I'm appalled that they are unable to professionally deal with a situation that a small child could easily rectify. For the probably 10th time, and because they dont seem to understand basic english: CANCEL MY ACCOUNT IMMEDIATELY. I don't know what else I have to do to get it through their thick skulls. I'm sick of having my money stolen every month. Sick of being lied to "oh yes we will cancel your account no problem" and I'm sick of being given a runaround. I was able to cancel my own account after much hassle, but my wife (who I am married to and live with and who also moved out of NJ with me) has been consistently lied to and treated rudely for months and months and STILL the edge is stealing our money. JUST CANCEL THE DARN HECKIN ACCOUNTS ALREADY!! The facilities are grungy, and the staff is consistently rude. The only good trainer we knew there was fired for not lying to her clients to scam money out of them. The Edge needs to be SHUT DOWN IMMEDIATELY for these illegal business practices. How hard is it to cancel a membership account??!? I REPEAT: DO NOT SIGN UP FOR A MEMBERSHIP AT THE EDGE. Go to LA Fitness, you'll have an actually good, clean gym with working machines and ultimately end up paying less money in the long run. Or even go to Anytime Fitness for a membership, at least they won't scam you and they are friendly and know how to use a computer... To the edge, if you're reading this: JUST CANCEL MY WIFE'S MEMBERSHIP ACCOUNT IMMEDIATELY. STOP LYING TO ME. AND STOP STEALING OUR MONEY.

Marco Rivera

Edge fitness is way better than any other gym in that area