We have been Gold members for about 4 months (4-7 times per week) and we love it. The staff is great and accommodating to us and as far as I can tell to everyone else. The BAC is very flexible with their childcare even when we forget to call until the last minute and the nursery staff is very attentive to our two children. On the weekends, during limited hours, we can bring the kids to swim and play basketball but it's nice during the rest of the week that kids and even pre-teens are not allowed.
It is not the newest facility but it is clean and well maintained. At least a couple of times a year they shut down each area and clean it thoroughly. They have one mean steam room. I like that tanning and towels are included in our monthly fees as well as limited guest passes.
Their weight machines lack in variety and function which kind of sucks but they have a world class free weight room and their cardio selection is good. I haven't taken any classes but they appear to have the full range. I also haven't had any of their smoothies though they look good, I don't want to pay so much for a shake. Of course, I am stingy about the prices of Orange Julius so...
Finally, no matter how full the parking lot is, it never seems too crowded. I have never had to wait for a machine or cardio equipment even during the few times that I was there during the rush. The free weight room gets a little clogged but usually only around the benches and the other members are polite and respectful. Overall, I love this place especially for the top of the line family rate that we purchased. Totally recommend it. BTW, the other review is bull. They offer week trial periods and if you sign up they will offer week trial periods to family and friends.