Reviews of Powerhouse Gym in Novi (Gym)

Steven Vasquez

Great place, helpful and clean place with a variety of workout equipment

NAMIT NAGPAL

For the first time - I think I should waste my time in reviewing someone extremely disrespectful. Initial reason of cancelling out the gym was my baby was not getting adjusted to the day care . I and my wife tried to go their separately but that didn’t work out . I joined there around 20th january for month to month and went to cancel out on 1st April,and I asked her to cancel my subscription but she was the rudest person I have ever seen in my life, she asked me for the annual fee and when I asked her if she can show us to whom is the annual fee applicable to because we are canceling this in advance . She said you have to pay this no matter what and I don’t have anything that I can show you .I asked her to let us think before we cancel out the subscription She said no I am going to cancel . At the end when I told her that the moment we joined and today your behaviors are extremely different then she gave me an option to freeze out at the same cost. But why would you want to go to a gym whose manager is extreme disrespectful. I imfact asked her to let us talk to the person who enrolled us initially she said no , you are leaving . This situation may have handled differently but as a Novi resident I will never consider joining this back again. Stay away, Also as a father of a toddler I would not recommend the day care as well. Stay away if you have small children or someone who would like to opt out for month to month,

Todd C

I like the gym, but some staff and members get real jealous and hateful when you start to progress. Lately a visiting trainer name john simmons spread a frivolous lie that i was gay after becoming intimidated by me working out... I do not know this guy, and I am not gay-but some staff have been promoting this lie like a new sitcom. I cant stop the haters. But just for that I'm going even harder.

Dragon Lily

The gym has an excellent variety of services for members. From free classes to personalized training to therapy, there's something for everyone. The gym is always clean and even on the busiest days, there are enough machines to get your workout in. This all contributes to an atmosphere that encourages you to keep coming back regularly for your workout. I'm so glad I joined this gym! It has definitely been the best decision I've made in 2018 so far.

Brandon Nofs

Have been a member for four years and enjoyed the low cost and the summer free for what I was paying. Place is going down hill. It seems as if nothing works anymore machines broken being taken away and not replaced. Hot tub not clean along with the showers and soap despencers not being filled. Water fountain is always broken and takes weeks to be fixed.

Richard Lee Ciminelli

I think this is the best place to workout for all ages of men and woman young and old , I’m 66 Years old and love to workout at this gym this has been my home gym for six years now and I love it !

Brian Bien

Update Dec 18 2016: spoke with Jackie who gave me a straightforward, reasonable price, and added back a star. Update Dec 17 2016: downgraded a star after calling in about renewing a membership and being reminded of the frustrating process. Apparently, they couldn't just resume my membership for a couple weeks; that would have been too hard. Also, have you noticed how many of the 5-star reviews are anonymous? The weights were often not re-racked properly, but it's improved a lot lately. The gym is too packed at peak times. Very good equipment selection. As for the cafe onsite, I'm very happy with the food quality (healthy) and variety.

Rebecca Kim

Five stars. Very clean, well organized and has state of the art equipment!

Karolyn Hobbs

I enjoy coming to this gym. Lots of classes offered free. Great pool, water aerobics classes and friendly instructors, good equipment, it's a nice place.

Usama tank

Great gym, but can get pretty crowded after work

Blake Drescosky

This has been my favorite gym for over 5 years. It's always kept clean and organized.. no hidden fees place is awesome

Brandon Mallari

After switching from Lifetime Fitness, this place is what I need. I don't need all the bells and whistles that LTF had. The membership price is more attractive than paying $80 per month. I love that it's open 24 hours. It has all of the equipment I want to get through my exercises. The membership specialist hooked me up and not paying an astronomical amount to join. I read on other reviews that they had a 'hidden fee' which is the maintenance fee - he mentioned that, so I was happy about that. The only thing I have bad to say are the locker rooms smell like feet. I can understand due to the carpet in the locker room. Overall, it's a great gym facility for the price. The busy hours are around 5-8pm Monday-Thursday. So, if you're okay with sharing in between sets with someone, those are the times to go. lol

soon park

Power house continued to charge monthly membership fee to my wife's credit card for months even after numerous requests to cancel her membership. Branch manager, Laurie, still have not refunded overcharge even after several promises over past few months.

Antonia Gibson

By far the best Powerhouse I’ve been to. Everyone is friendly and professional, the facility is clean, classes are great, and I’d recommend the Novi location to anyone!

Aaron York

This place has the worst customer service off all time and by the way a day pass is $20

Truy Lapierrez

Your leadership & managerial skills are outstanding, your dedication is unsurpassed an You' are hands on , you follow up on things, besides it seems to me you have a very good & respectful relationship with your Staff. As for PHG, the place is clean, the atmosphere is friendly & respectful. PHG's best asset is the great Classes you offer and the highly devoted & skilled trainers/instructors.

Ashley Ferraiuolo

Please believe the bad reviews on this place these people are scammers. I was a member here for over a year before canceling my membership due to the gym equipment always being broken, it's always dirty in the bathrooms and good luck finding a tv that works on any of the cardio machines. So after a month of canceling my membership I was looking for another gym and my husband who still had his membership at this gym said we should ask them if they offer a dual membership so that we could save money. So we go and Harold the sales guy said yea we offer dual memberships it will be $35 a month for both of you. Basically that was a huge lie for Harold to sign me up under my own account (even though the whole time he said he was just adding me onto my husbands account) and we were stuck paying $29.99 a month for my husbands account and the $35 that we were quoted for both of us for just myself! BTW I was only paying $29.99 a month on the first account I canceled! I called and talked to the "manager" Lori who should not be given that title since she doesn't care at all about customer service basically just blamed it on me and my husband and refuses to hold her employees accountable. She basically didn't believe anything I said and said the only way I could get my bogus contract waived is if she found a recording of Harold specifically saying they offer dual memberships and the price. She is a dense person and there is no getting through to her she just throws b.s. at you when you confront her with logic. As you can see they don't respond to the bad reviews on here because they don't give two craps about who they scam they just want your bank account info and will charge you for as long as they can. Please avoid this place at all costs and don't believe the dual membership scam the sales guys will tell you.

Lejoe Thomas

I like the fact that the gym is 24hrs. It’s clean and recently renovated. The equipments are clean and kept clean.

Ken Kramer

Great place to workout. Friendly people.

Gregory Towton

Love that this gym has a pool!!!! Good selection of machines as well

margarita Siratskaya

Powerhouse Gym-Novi has a great atmosphere, supportive personal trainers, and positive staff. The gym has everything you need to be successful on your fitness journey. Definitely recommend to check it out!

Tonyia Payne

Everything! Especially since you've rearranged the gym a little bit, the presentation is much better and seems roomier. I love that it is 24 hours and you have every piece of equipment anyone would need. I love the different classes and your spinning instructor on Saturday mornings is badass!

jamdown106

Best gym in the area. .. affordable, up-to-date

Jon Mallin

I like this gym because it caters to everyone and it's rarely overcrowded. I had one session with a trainer and she was excellent. You'll also find their rates competitive for their segment of the market.

Thuy Nguyen

I was looking through the window and saw my child was talking seriously to a teacher. Then I entered the room and asked if everything was okay. The teacher nodded Yes. After a few minutes I saw my child looking unhappy. Then I said to a different teacher that he wasn't happy. This teacher told me that she saw another child wrecking my child's blocks when he was playing with them. Suddenly my child started to cry out loud when he heard our conversation. Needless to say, we left the room immediately. I won't be using this childcare service anymore.

Gene Welka

I am 73 years old and THOUGHT I was in good shape. Have been a member at this location since December and being retired can go anytime. The afternoons are wide open and great. The facilities are clean and equipment is functioning well. With that out of the way let's get to the true benefits. A commitment to feeling, looking and being in overall good shape regardless of one's age, is usually a goal to focus on. I have used many trainers over the years and am not a muscular guy, far from it. But hey at 73 life is good, or so I thought. I became friends with a few of the trainers and like anything else in life, it is all about how you connect with others, whether at work, socially, in the neighborhood, etc. After talking with Darrell Pasco, one of the trainers, for a month or so, I thought I would give it a try and after explaining my personal goals for getting in better shape, we started a program and i have made a new commitment. We totally understand the process and overall plan needed by me, as developed by Darrell. And he knows when and how to push the right buttons to get me to the next level. I am confident I will attain this goal I have set with Darrell. So whether you are 19 or 73 years of age, male or female, just starting a workout program, or trying to refine where you are, Darrell is the man and he is a great listener and sets a bar for you that you will certainly be able "to chin", plus it really is fun and enjoyable and not a grind. Go for it and Semper Fi Darrell. Ask for him, you will not be disappointed.

New Beginnings

Bad experience.... I don't recommend.

Matt Morrisson

The facilities are fine. The crowd here isn’t great & the staff seem below average and unprofessional. Unfortunate there are not other gym options in the area.

Jennifer Ohman

So, I had a free 2 week trial, and of course had to get the tour to receive it. The appointment started on time, and went downhill from there. The sales person was hitting on me with tasteless remarks ("I like plus size girls, you should be a model") and then said I'd be a good member here, was a right fit. Then came the pricing. Outrageous. But, he could work on the price, "tell me, what is the problem?" When I hesitated, I was accused of not valuing my health, and why, when I'd go spend the same money on a dress, could I not put that into a gym membership. Then came the "if you don't do it today, I'm not making these same deals tomorrow, and you'll have to pay $15/class." I told him I wouldn't be bullied into making a decision, that I needed to adress my finances before I committed. Didn't know what prices were, or I could have addressed it first. As a last ditch effort, he said, "not everyone is lucky enough to be here, and I think you'd be a good fit, you're one of the elite, people get turned away." When I responded that I wasn't going to be a part of a gym that excludes people, the sales rep stood up, shook my hand and walked away. I was dismissed. I don't need to be a part of that. Nor do you.

Drew Prueter

If I could give this gym less than one star I would. Powerhouse Novi is by far the worst gym I have ever been a member of. The locker rooms/showers are disgusting, the equipment is extremely beat up and most of the weight plates on the barbells don’t match (pet peeve).. this gym was decent a few years ago but it has really gone down hill. There are a lot of gyms that give you a better value for the $30/month that you pay. Very unimpressed with this gym.. can’t wait to leave.

Kenneth Kirk

Can't get a pick up basketball game going because 1 guy will call next and pick up 4 guys from the losing squad just so he'll win so he'll stay on the court while many other who have't played have to wait. I've brought this up to the staff that they should have a list to sign up for pick up and they didn't even take me seriously nor do anything about it.

gr sn

Worst gym ever. Expensive and use pressure tactics to enroll you in. Be careful. They will not give you pricing over the phone. They will set an appoint for visit to show your facility and then pressure you to join in on the same day. They have a laminated pricing card where the agent will "strike off" pricing and give you a "deal". The only thing is that is the standard price I have checked with other members and then will pressure you to sign as the price is valid only on the same day. They are frauds.

Chris Ott

I like the facilities. I have been here twice in the last week (first time going to this gym in months) and not a single worker has said a work to me besides the lady working at the food counter who I ordered something from. Workers actually seem pretty caught up in talking to their coworkers. Courtesy is not something that the employees seem to understand. This includes the personal trainers who seem very standoffish. The good news is that I love the facilities and equipment and the basketball court so that makes the gym great.

Jovan Marjanovic

Pros: Good facility. Lots of dated, but well maintained weight training equipment Members. People are there to workout, most are aware when you're waiting on a piece of equipment, and are helpful and friendly Cons: Hot tub is never hot Membership is a SCAM I came in and explained to Harold that I was only in town for a month or two. He told me that as soon as I knew that I was leaving to let him know, and they'd stop charging me. LIE. Apparently, in the contract, which you can't read until you've signed it, and in VERY small print, is a note saying that you minimum commitment is FOUR months. Believe me, if I was told that, up front, I NEVER would have signed up. Very unprofessional not mentioning that when I EXPRESSLY stated that I would not be there that long. Four months and the activation fee, for ONE month of use. That was low. Secondly, the "guest fees." Never, have I had a membership at a large gym, and had to pay a guest fee at another location. Now, for example, some locations at 24 Hour Fitness don't have many amenities and offer members the option of a lower rate at that location, or higher rate and access to all clubs. LA Fitness also offers the option of a lower rate and one club access, or a higher rate for access to all clubs. Powerhouse does"discount" the fee 50% if you go to any another facility in the Michigan. So generous. NOT. I signed up at this location, as it was close to me, and had planned to use the other locations as I travelled around the state for work. Unless you are CERTAIN that you want to sign up for this specific location, or any other specific location in Michigan, and are CERTAIN that you want to commit for AT LEAST (4) months, do yourself a favor and go to LA Fitness, or any other gym. NOTE: Had difficulty stopping the monthly billing at the Louisville location, but they got it fixed and refund the extra charges.

Sarah Newlin

BEWARE of this gym, it is a complete nightmare. After being charged an absurd amounts of hidden fees I cancelled my membership. This was over six months ago, and I'm still getting periodic charges from them. I sorely regret letting them get my credit card information! The managers are rude, unintelligent, unethical, and don't have a single clue how to run a business or provide quality customer service. There are plenty of better places to work out in the area, DO NOT give Powerhouse your money!

David Livermore

Very unorganized (mismatched plates scattered about all over the place and not enough collars) and a lot of the equipment has seen better days, but the staff are nice and let you do your own thing as long as you aren't damaging equipment or getting in the way.

Vincent Jarbo

Easily the Midwest Mecca of bodybuilding.

Amanda Quittell

I love the size of this gym. I love that it’s open 24hrs (if I ever get the urge to workout over nights) good amount of machines.

Jordan Johnson

Great gym, however I was charged $10 for an apparently unreturned towel, at a location I never use a towel at. You have to #1 pay extra for towels and tanning, and then #2 get billed if the machine doesn't recognize your towel. There are employees walking around cleaning, but neglect to pick up towels for this exact reason. This is the kind of gym that just finds every way to make a dime.

Mariah Anderson-Burling

I went here on a guest pass just to check the place out. I went to take a shower afterwards and there were no towels. I asked the front desk if memebers typically brought their own towels and she said yes but towel service is extra and they're microchipped to the member's card. I asked if i could borrow one since I'm on a guest pass and the (what I assume is) the manager came out and said no because there would be no way to track the towel. Are these things made of cashmere or something? This really rubbed me the wrong way. I really have no problem bringing my own towel but seeing as how this was my first visit and I'm assuming you're trying to gain my membership...you'd let me borrow a damn towel so I can shower afterwards, especially since they hold on to guest's IDs.

Peter Shah

The cancellation policy is terrible. You have to give them 30 day notice to cancel and they will charge you for 30 days for not using their gym. What a way to make money.

Kimberly Turner

They will not let me terminate my membership after trying for almost a year. Stuck in a gym with No access to the CrossFit equipment, or exercise rooms (I did when i joined), and 40 min drive from me. (i was unaware the location was franchised when I joined) Overall really nice gym but why am i being locked into a contract that I desperately don’t want to be in? Even if they could transfer me to a powerhouse closer to where I live that would be better but they refuse to let you quit. Giving a star for all other amenities & affordable price but it’s a pain in the butt trying to quit this place.

Lynda G Wonn

Really like this club. They have everything I need and more including a separate area for women to work out, a pool, a variety of classes and the best trainers I've seen anywhere. Staff is helpful, professional and friendly and the club is kept clean and orderly. I've continued to incorporate exercise into my life as a result of my experience at Powerhouse, Novi.

Manoj Singh

These guys are really not professional when you go to terminate your membership. I am member for 2 years. I want to terminate my membership and I have being 3 times already. First time I went they said it can be cancelled only on weekdays, next time I went they said it can be done only before 8pm as the manager is not there, third time they say that I have to give 30 day prior written notice before I can terminate. The guy named Ron showed me a contract which was already expired more than a year ago and says I have to give 30 day prior written notice. This thing is going on for 3 months. If anyone have experience this let me know how to deal with this morons.

Sanjay Garg

Well maintained facility, friendly staff, 24 hour gym! Always there to help. The trainers are great and actually want to see you improve, and not just be sale-sy. Would definitely recommend.

A Google User

Bobby always does whatever he can to help members not just myself but everyone around. Always motivates people and people like him are a big part of why members stick around and keep coming back.

Jazz Sykes

This is the best gym ever I think and it's the best Powerhouse in Michigan. They have everything you need in 1 place. They have a basketball court, smoothie bar, swimming pool, etc and their own healthy fresh made meals.at affordable prices. I had Rob help me get started he's the man if your in the market for a great gym and get your money's worth Powerhouse Novi is the place to be.

Jiwei Ni

one of the best gyms in the neighborhood.

Confidenteg

I have gone from 104 lbs and 24% body fat to 111 lbs and 19.9 % body fat. I absolutely love the physical changes I and others have seen. My self confidence has boosted nd I feel better than I ever have. Thank you

Julio L.

Your rewards program is great. The facility has ALMOST everything anyone would need, from athletes to the elderly. The lockerroom is clean most of the time. The machines are clean. Everything is nice. Would recommend adding more room in the turf area just for people trying to train for athletics and more water fountains.

Iain Kilpatrick

This is one of those “you get what you pay for” scenarios. I enjoy the gym and appreciate most of the equipment. The men’s sauna is great as long as there aren’t loud guys in there. I find the staff generally standoffish and unwelcoming. There are machines that are consistently broken down. So you get what you pay for. It isn’t Lifetime, and it isn’t trying to be.

Will Hunsaker

I mainly signed up because of it being in a convenient location for me. They also have a ton of equipment. This is where the good stuff ends. its always overcrowded during the week, the majority of the staff are not friendly or willing to help (upon sign up, the staff ran through my contract and did not explain each hidden fee that would occur. I was charged $60 after just 10 days of signing up), and finally the locker room and showers are often in bad shape. 2/5 stars is about right.

Matt Dillon

I called and asked a bit getting a day pass. I was told it would be $20, which is too expensive for a day pass, but whatever. I ask about the desk hours and am told there will be someone there after 6am. I show up at 6:30am with $20 and am refused entry. The two people at the desk aren't allowed to let in a guest till 9am. Terrible customer service.

Svitlana Balytska

I like that the gym is available 24/7. Love my yoga classes with Afsoon. She is very professional and motivating!)

angela kim

Lots of working equipment and friendly staff

Patrick Sinawe

Awesome gym, been a member for 5 years. They just recently remodeled the gym, not that it needed it , but it looks great. The squatting and deadlift department is awesome.

John Avery

Water fountain is always room temperature. They can’t seem to fix this problem

C.J. Bever

I originally had a good experience buying the membership from Bobby. There were a few miscommunications that caused some frustration on the back end, but Joey the Sales Manager took care of me at the end of the day and that is what matters most. Great gym for a great price!

TheOneakato 2019

Staff is good exspeachly the guys locker room

Andrew Hornbrook

I went here for 4 years. The staff is very friendly and helpful. The place has all the equipment I need and the place is kept clean and orderly. When I needed to cancel my membership, they got me processed quickly and easily! Highly recommend Powerhouse Novi!

Michael C.

Enjoying my experience at Novi PHG for the last 2 months - friendly and helpful staff - plenty of free weights, weighted cable stations, machines and cardio - very clean and well kept facilities. Love the 24 hour access.

Nirmit Patil

I am changing my review from 5 stars to 1 star because of below reason. I had joined the club and paid the 1st and last month in advance. So when i had to cancel my membership, i dont have to pay the last month. I had put in my membership cancellation on Sep 18th and since there is a 30 day notice, i understand that i had to pay for month of october. But this october payment should have been from the amount that i had already paid in advance at the time of joining. But the management made me pay for october and said the November month is free. It doesn't make any sense here.

Leo Liu

Be careful of what you sign in the contract. They have a club enhancement fee charged annually in Jan. Even you cancel it a day after, you will need to pay the fee. I cancelled my membership a week after that date so I paid two year enhancement fee with one year gym membership. I called them with no expectation of getting a refund, but their manager was just blaming me of not using their membership for longer so my club enhancement fee was wasted. Why my personal reason of cancelling a membership became a fault? Does it make sense that I have to live in one place for a gym membership? The gym couldn't charged enhancement fee monthly? I am not saying the gym has to charge it monthly (that will make their monthly fee look bad I understand), but at least they should have a manager can speak logically or being a nice person that tries to help a customer. Two stars off for the manager, one star off for the contract. Two stars remain for the pool only. Equipment is pretty okay for the price.

Dillon Hunt

I was a member of this gym for two years then switched to Healthways. The cost scams are the only issue I have with this gym. The enrollment fee will range from $300 to $1 depending on when you join which reflects the money grab for the initial enrollment. The annual equipment fee of $60 has no logical explanation other than the gym will scam their customers to make their $30 membership not seem like a $35 membership. These fees are used to screw members when they're trying to cancel their memberships. I switched my membership from Power House to Healthways which this Power House started supporting. Power House dropped Healthways and I was notified my previous membership would start. I cancelled my membership for the Power House within a week of my notification. Now I am being charged another fee for my last month since cancellation takes 30 days. The gym gave late notification to screw members on a different plan. Getting additional money one last time before having them leave. This gym is full of scams. I would recommend exploring other gym options. The gym issued warnings about switching memberships mid May stating the memberships would be cancelled May 30th. This guaranteed the gym another payment since I wouldn't have 30 days to cancel the membership. I would recommend searching for other gyms in the area before deciding to be locked into this scam.

Goldi Fran

The staff is friendly and helpful, especially in the pro shop. The facility is clean. I find that sometimes I have too many choices on what to do for a workout, but writing it down before I get there is helpful. Other than the rope climbing machine, I have not have do wait to use any equipment. The equipment is well maintained. I don't use the child care so cannot comment on that. The snack bar is filled with great food choices.

Lori Fenneken

Novi Powerhouse is bright and clean, and the staff are really friendly. The group fitness class schedule and instructors are fantastic. My health turned around after joining this gym. I've never felt better! Going to the gym doesn't feel like a chore.

Dorothy Leverette

Great and quick reposnse. Front desk was extremely helpful

Orv Brow

I work out at Powerhouse daily. Filled with a mix of serious bodybuilders, bro lifters, casual fitness and once a week gym goers. It is a nice gym at a great price. It is a high traffic gym, expect to wait during peak evening times. Staff does a really good job keeping this place clean. I would rate 5 stars, However maintenance lately has been lacking. I am seeing machines that are taking months to repair ( leg extension machine). The one water bottle filling station is broken down at least once a week. Expect the roof to leak during heavy rains. Again this gym sees a lot of traffic. Normal wear and tear needs to be stayed on top of. Also If you are looking to play basketball on certain days at peak times. you can't because they hold a Zumba Class there for 1.5 hours on some days.

Katherine Aguilar

This is by far the cleanest and most well maintained gym in the area.

Jan Leon Woznick

Geared to the workout buff or the casual exerciser. Excellent facility.

MIKE PETTY

Top notch workout equipment, lots of space (largest gym I've seen)..super clean & great staff.

Nicole Heal

Awesome gym! Love the cafe too.

Andrew Heinrich

They have a plethora of machines and free-weights, available trainers, a broad range of classes, quality locker rooms with showers and a sauna, a pool... It's pretty much the best civilian gym that I have ever been to. I was moving within 2 months of getting a membership, so management worked with me, waived my contract fee, and gave me 2 months at a reduced rate. Both the staff and members at this gym were very cooperative and friendly.

Ramachandran Kavungal

The trainer Sam changed my life !!I've found him to be knowledgeable but more importantly he is very genuine and truly cares about his trainees.

Dee Dee Crockett

This facility is large and clean with lots of equipment. Also very convenient with a 24 hour schedule.

Frank Lazur

TERRIBLE customer service provided by John, he is aggressive and insulting!

eharphyde

Back in June I called to cancel- lack of use. (They were continually shutting down the pool and locker rooms) She cancelled fees and suggested freezing the account until September when she would call about starting up again. I received billS in October. I called to clear it up. Laura was very rude and refused anything I said. SHE complained to me about declining membership but not having time to deal with membership issues. Screw them. I hear much better things about the NEW, clean West Bloomfield location. (Not that I would risk them cheating me too!)

Brenda Walker

Versatile group of people who work out at the gym from beginners to pros who appear to accept each other, the rules are bold and prominent so everyone understands and I truly believe they are enforced, I like that they have any type of equipment you may need from cables to ropes to that thigh cardio machine. I also LOVE the smooth transition from the gym, locker room, shower, to pool. It makes it effortless to get any type of workout that interest you that day and makes it fun to know there is variety and keeps me coming back. The class instructors are fun, energetic, and truly give you a great workout. Overall, very happy with this gym. I choose to drive past many gyms that are closer to me to workout at powerhouse because they don't compare. Also, thanks to the staff for always saying hi and bye to me when coming and going. I love this gym!

Martin Satz

Greta place to work out, clean equipment, was rooms, locker rooms, professionally staffed, Great people.. can't ask for a better cleaner, place to work out

Kyle Fitzpatrick

5 Stars! Powerhouse has the equipment for any type of athlete: pool, free weights, sauna, basketball gym, clean racks, etc.

Melissa Summa

Great customer service, nice gym, good equipment...

M B

terrible gym. super bad costumer service. so many hidden fees that i asked about and they said there weren't but when i asked again later on, they denied everything. completely irresponsible and immature. i am in the process of cancelling and there are many hidden fees they have just to cancel. wifi is terrible. there are always men just lounging around in the women's section and if you try to complain they try to act like they will do something about it, never changes. One time there was a man in that section and a staff walked in and said nothing. this was my first gym and my last because i don't trust gyms anymore. i hope this place shuts down.

Sarah D

They tricked me into a 18 month gym membership when it was just suppose to be a 2 month Groupon deal. My groupon shows it was used but the gym said they’re no Groupon it was just a 18 month commitment and if I want to cancel I’d have to pay hundreds of dollars to do so. Now that the 18 months is finally over they're charging me month-to-month and have the nerve to charge me a LATE FEE when I lost my credit card and ordered a new one. I would never recommend this place to anyone!!! It’s worth it to pay a little extra at another gym for the customer service and honesty. Also, the bathrooms are at Powerhouse Novi are absolutely disgusting. I’ve seen little worms on the shower floor. All around horrible experience !!!

Abhijith Badarinath

The staff is extremely kind and very considerate of their patrons. The machines are top quality and most of the people that go to PHG are quite kind, even the bodybuilders and power lifters. This Gym has a strong community within it, and they do their best to make you feel like family.

Joey Mahn

Really great gym. Very spacious with well maintained machines for cardio and strength. Awesome features are the basketball and the two squash courts. The courses are fun, I joined cycling and body pump. Both had great atmosphere and coaches. I highly recomend this gym.

H. ANTONEIA KIRKLAND

The trainers at this location are awesome. The staff is very friendly and helpful. The variety of classes offered and their instructors are outstanding. I enjoy going regularly and getting my but kicked into shape!!!

Anjali Sura

Good gym with great fitness classes and equipment but the pool is somewhat small so frequently too full.

Fossington

Massive facility, great trainers, 24 hours. Ive been coming here for years and no other gym has come close to the quality.

Sam Tracey

Lousy effort on trying to cancel my membership. Not flexible on any form of accommodation. The monthly price of you membership slowly increases in charges, so be sure to watch out what they charge you.

Devam Sanghavi

Facilities are good. Staff and environment way too commercial...

Mohammad Ossaimee

It is a great place to exercise , 24/7, with wonderful swimming pool, and hydro-message and other.

Estella Rayford

I'm not sure what services you are referring to, but the Hammer Strength and Life Fitness equipment are superb! I have loved Hammer Strength for about 25 to 30 years now. I also think the aerobic equipment is nice. I haven't had an opportunity to try the yoga and kickboxing classes yet, but I am looking forward to trying them. I would like to add that the staff is quite friendly. No matter what time I arrive to the gym they are always pleasant and friendly. I also like the fact that they are a 24/7 gym.

Nick C

The drinking fountain is broken every other month. Water is NEVER cold. Disappointing.

E S

This big box gym is all about sales sales sales. I was in town on business & purchased a day pass (Which they are VERY proud of at $20) They don't even allow their front desk girls to take care of a day pass transaction because the salespople want to put the full court sales press on fresh meat through the door. What a slimy vibe I got. I was very clear to them that I am only in the area twice a year. Yet, the “car salesman like” salesperson still persisted to try to get me to join & texting me, when I specifically declined to be text messaged. Drive an extra 5 mins & go to South Lyon Powerhouse. Great people there, and no hard sales push.

Rohan Repale

I was a little dissatisfied when they refused to refund the last month's fees which they had taken during signing up. I was told that I get an additional month to come in. Why would I need another month if I am quitting the gym!

Propur Water Filters

The staff is very friendly and the cafe options and plans are decent in pricing and options. However... everything else deserves one star. The staff is friendly yes, but rarely attend to members. Broken saunas occur regularly due to lack of general maintenance and part replacements. Machines are broken for the same reasons and also irresponsible members(many of them). I've also seen a personal trainer use the restroom and skip washing their hands proceeding to help a trainee stretch. Gross! Also, the pricing... It is terrible for what you get. The amenities are plentiful but the quality is missing. Sauna is always gross, showers only run on BURNING HOT, basketballs are years old and deformed, classes are frequently rescheduled or canceled. Even so, if you get locked into a contract, you may freeze your account but they will continue to take payments out, and you'll receive a "refund" after your account expires. I have the option to take from my direct account to apply a $5 monthly discount but they've yet to apply it although I've asked twice about this. Do not go to this gym if you want a clean, healthy gym that keeps you motivated and satisfied with where you choose to put your money and health into. Pick a smaller local gym whose owners are in everyday and know the individuals!!!!

Stephen Line

This facility is spectacular. The equipment is modern and abundant. The locker room is spacious and clean. However, after 5 years of membership, I have come to realize that the biggest drawback of this gym is some of the other members. I have never had to endure such a large group of inconsiderate, and often downright rude, group of people in my life. If you join this gym, make sure you come in during non-peak periods. Otherwise, be prepared to contend with large packs of no-neck degenerates.

Sarah Jane

I’m so happy I’ve joined this gym. Zumba with Ona on Thursday and Friday is so much fun! It’s clean, the staff is awesome, and the child care is great! I would definitely recommend this gym to EVERYONE!

Eric Schmidt

I am a member and have been for going on 3yrs. If i could justify paying $80/month to join Life Time Fitness I would join in a heartbeat. The staff is constantly on their phones or just walking around doing nothing. Free weights are scattered throughout the gym often times having to walk around looking for weights because the bench press racks are bare. The gym is ALWAYS busy. I was there at 11pm last night and still not able to use all of the equipment I wanted to because of people there yet they continue to bring in new members. Want to play bball? Forget it. Always full. ALWAYS. Where is the benefit to current members if the gym is already nearly full? It isn't. Its only beneficial to the owners. It's a money grab. For the Staff reading this: How many people are currently members? What is the membership goal? What is the capacity of the building? If you keep adding members but don't expand you are creating a horrible atmosphere. When I walk into a gym I should be happy and ready to take on a great workout, instead I dread coming in because I know I am going to be dealing with a bunch of bull.

Google User

It has been wonderful. Thank you!

seans salon

Joined powerhouse gym Novi and it was the best decision I've ever made! Clean,friendly staff, best customer service never had an issue! Highly recommend you check this place out!

Liz P

Easy to get to and the gym has decent cardio equipment. Could be a little cleaner though

Johnny Miller

Overall good gym. Very clean shower and pool area. I would like to see older equipment maintenanced more as some seating surfaces are deteriorating on weight equipment and stretch benches. Also they should consider removing the carpeted areas in the locker room as it creates moisture and mold eventually. Staff is knowledgeable and really friendly. Cost is competitive with surrounding gyms also.

Candy Threads

I love that this place is open 24 hrs a day. I go for the water therapy and the hydro chair.

Laura Podolak

Warm, Friendly Staff. Excellent Child care! The child care workers are very loving and caring and keep everyone happy and safe. I really like the ladies only section on the upper floor. Great place to work out!

CJ

24/7 and great equipment

Meagan Weir

I am not impressed with member relations and resignation policy. Not a true month to month plan...beware of the contract and fine fine print! Your prepaid last month does not apply to your 30 day notice...so decline to prepay for you last month upfront cause they will just bill you for another one. Doesn’t make sense that you have to pay for 2 more months of a membership when you are dropping a month to month plan. Also the conversation with the management staff was horrible. Sealed the deal on canceling my membership. On a side note: I did like the Daycare staff and front desk staff.

Stella Gibson

SERIOUSLY HOW DO YOU EXPECT PEOPLE TO WORK OUT WHEN IT'S NOT ONLY PACKED LIKE SARDINES BUT YOU KEEP IT OVER 80 DEGREES INSIDE? DO YOU WANT PEOPLE TO DIE? UGHHH so irritating

Graced Nickels

Joining the club was the best decision I've made. I have been coming a minimum of 4 days a week. I feel strong, wonderful and get a great night's sleep. I'm still working on making an appt for my free assessment which I will be doing soon. Thanks for everything.

Enrique Olivas

Aggressive sales tricks, overcrowded area, and overpriced membership gives it 2 stars for the average gym rat. Consider membership only if you are looking for other body builders or are in search of a specific amenity they offer. Visited late one weekday with a friend's guest pass and used the treadmill, machines, free weights, and sauna. The equipment layout is clustered and lacks organization. There's a waste of space in the center of the gym and a haphazard sprint lane stretches between cardio equipment. The second floor has little to offer but there is a pool lane (2-3 person), a basketball court, and a punching bag which are a nice touch. I visited a second time with the same friend who had a 2nd guest pass to get a feel for the weekday traffic (~7pm). It was uncomfortably packed and I had to wait for spaces and machines to free up multiple times. The crowd was made up of generally fit and body builder types. I was most displeased by the staff, who charged me $20 for using guest pass a 2nd time and pressured me to sign up on the spot. I don't mind paying for a day's use of the facility, but the staff member then kept my receipt and said he would return it alongside my ID when I turned in the guest card key.

Eric Whitley

My first impression of the gym was that more effort could have gone into cleaning. There was a ton of equipment - free weights, power racks, treadmills, etc. There is only one basketball court, which is generally crowded. Most of the time there are way too many people which makes working out very difficult. The staff is unhelpful and under qualified. The "managers" are pushy salespeople that try to lock you into long contracts; they do not try, nor care, to help find the best option for each member. Because each Powerhouse is a franchise, these specific owners are not willing to work with current powerhouse members in other cities. I suggest considering other options closely before joining this gym.

OmiNaro

I have really enjoyed my time at power house so far. the staff is really nice and always helpful to me when i have a question. One person special is Kellie in the Pro Shop. See is very good at what she does and as a trainer to. She is always friendly and always smiling.

Alecia Boyce

A better value than some of the other gyms in the area, with a private area for women upstairs. The pool is small, but warm.

Eric Gardner

Powerhouse won't stop sending me junk mail text to my cell phone. **Do not give powerhouse a valid phone number when signing up.

Rich Lapham

I went in just to look at the gym and get a price. Was pressured and pressured until I got a membership which I never used. They even used GUILT about my health. What a joke. Also When I said the price was a bit high I was told" look around it is a 12 million dollar facility". Like I'm supposed to be impressed, well far from that I assure you. I would never go back and will not go into any gym as I am sure they all are high pressure. Glad I am back in Livonia and have a membership to the Rec Center for a fraction of the price and I really don't care how much the facility cost. THIS PLACE SUCKS.

Eric Perlowski

Very uncomfortable workout environment. Its always distractingly hot. Wifi is awful and unusable.

Brad Bury

I would recommend staying away from Powerhouse. I have a similar story to others unfortunately... I was a member and liked the gym for the most part (overpriced for what it is, but not bad). My membership was ending in March 2015 and i was in the process of moving across state. I had gone in and talked to a sales member to let them know that i was moving and wanted to make sure my membership didn't auto renew since i was moving and would not longer be able to come here. I was told that "none of their memberships auto renew" and they made a note in my account and not to worry as well as good luck with my new house - sounds great right. Moving forward i had three $30 charges on my account accompanied by a $60 equipment fee (was able to get this fee reversed). I spoke with the manager of the gym and explained my situation... obviously rather than listen to me she immediately told me i was crazy and "no way one of me employees would do that". She then told me that "technically" they do not have auto renewals but once your membership ends it goes to month to month unless you let them know (which i did!). It finally turned into a he said she said situation of dealing with a pretty dumb person so i decided to just bite the bullet and move on. All in all just shady. There are much better gyms in the area for the same or less cost.

Andrea Cervantes

I enjoy going to this gym. Clean & friendly staff. A great trainer is Anthony Lee

Heribert Viehweber

This gym is horrible and not worth the money!!!! It smells, the locker rooms are way too small and they don't fix broken equipment. In the beginning they lure you into signing a contract by giving you guest passes, but when you want to use them all of a sudden the person who gave you the passes doesn't work there anymore and you are not able to use them. A big rip off.

Michael Shepard

Painful experience. See photo for crooked management team. Haven’t been there in over a month? I’ll need cameras pulled.

Jocelyn Kirby

My trainer rocks! I get a lot of anxiety being around people and in big places like Powerhouse but I always feel comfortable when I come and work out with him and it helps with my anxiety. I've avoided going back to the gym for a couple years because my anxiety had gotten so bad but I force myself to after my second child and I'm so grateful that I found Anthony!

bettyann Moyer

I love everything about Powerhouse, except the fact that the ladies dressing room only has ONE hair dryer-which usually falls out of its holder on the wall. Sad....

jeanette segovia

Lots of equipment. Clean!

Chelsea Higgins

Please stop sending me emails and texts when I have unsubscribed already!!!! You are such an annoying gym, just SHUT UP AND LEAVE ME ALONE PLEASE

Matt Almond

Great workout facility, but even better trainers. Sam Fareed is who I would recommend. Motivating, intelligent, kind, friendly, and a through and through good person. I was fortunate enough to stumble into him for training and he's taught me so much (both physically and mentally). Whether you're just starting out or just need some help taking your workouts to the next level this is your guy!!

Panos Isai

Good gym almost has everything inside.

N Sasaki

Disappointed. Ive used the upstair place at morning like 3:30 or later AM for almost 3 months now. Im sure there is no sign like "only for girls". Even so, what if Im a gay or trans-gender, how come the staff say "you cant be here because here is only girls." when i said no sign here". and then he said "Oh if a girl comes, you should leave here because of girls only" Did i bother someone at 4am? I paid money to use this place and plus I just use a tiny space evey time. I share with others. Whats wrong with you? at the time Someone was just quietly shouting, but no warning like the staff did to me. He did it because Im asian? I didnt brake rules and I just quietly work out every time. Im not like other strong men. people may say skinny, but how come the staff could say you cant work here? I cant believe it. Today is Feb 25th 2019. This power house is not friendly to me and maybe some are racist. I deserve to use all place in the powerhouse because i believe thats what ive paid for. I shouldnt pay money here. Probably the lifetime is better service and bettet quality and should be friendly for asians. UPDATE After the day they put a big poster "women only zone" because of me? why do you need sparate zone? if you make like that, this gym needs some separated sections for men too. i havent seen men zone. plz be fair.

J & A Heating & Cooling

we love our memberships here. sometimes it is awkward when people stare through the glass but aside of that no complaints

Melissa Agosta

Great gym. Loved being in the women's only section until I felt more comfortable. I have been training with Sam for the last 6 months and I am looking forward to another 6 months. Fees are very straightforward and simple. Explained when you sign up. The ladies that provide us with great smoothies and healthy delicious snacks are so friendly and welcoming. Love it here. 46 year old mom and very busy. Fits your schedule because they are open 24 hours. Love yoga now too. They have sauna and pool too.

Charlie J Corley

I went in to see if they offer day passes. The EMPLOYEE, Ron Sanford, offered me a tour and showed me everything the gym has. It's a beautiful facility with a lot of equipment. However, once Ron realized that I wasn't there to sign up for a membership, he treated me as if I didn't matter and shoo'ed me out of the gym. I left the gym feeling pretty embarrassed and turned off. It's something I didn't appreciate as I took the time to go on the tour when I could have utilized that time to find a place that fits my current needs. I was very clear in the beginning that I only needed a day pass. Wasting my time and his showing me around only to find that at the end that my needs and I didn't matter...unprofessional. All you had to say was "Sorry, we don't accept walk-ins."

Terry Fraser

There is a machine for every part of your body, you get a great workout!

Kanil Cuppar

I really enjoyed working out at your gym. It is clean and atmosphere is very encouraging. I like your swimming pool too. I think I made a wise choice switching from LA Fitness to your club. I will not hesitate to extend my membership beyond initial 6 months.

Delareesa Henry

I like that PowerHouse is open 24hour this flexibility allows for me not to have any excuses not to work out. There is also plenty of equipment so no waiting and there's something there to develop every muscle in the body. I also like that PowerHouse has an abundance of personal trainers to choose from...I signed up for PT about three weeks ago, for the first time ever, and am already noticing a difference.. credit to my trainer Keith.

Phyllis Fairgrieve

It's a great gym!

thien le

They are slick they push you into opening a membership and i told them money was tight and they said ok no worries supposedly moved my payment date and it still overdrafted my acc before the actual date then they kept charging me fees even after they cancelled my membership. Said to say but its a good gym but the staff is not great oh the sauna room is disgusting.

Aaron Crain

The gym itself is nice but the staff is awful, I moved out of the country and went to cancel my membership they told me I had to pay for the month even though when I signed up I payed for a month in advance. Then when I argued with them they told me they will just charge me anyway. I suggest if you can pay a daily rate to use the gym go and enjoy but don't give them you credit card info.

Erin Dearing

Very affordable, always clean and friendly. I love Powerhouse!

Kylie O'Hara

Powerhouse is a great gym with all of the right equipment. There is a range of people from casual treadmill-walkers to big weightlifters. There is even a "women's only" upper floor, if you feel intimidated about exercising around the big guys. The locker rooms are very clean, and have a great key system, so you don't need to pay to rent lockers or bring your own padlock. The free weights and dumbbells tend to be pretty disorganized and you have to search for the correct weight, but that's really not a big deal. The only complaint that I have is the girls working at the front desk. Every time I walk in they are on their phones, and seem to find that more important than scanning my card. I've had to wait for a girl to finish her text message! As far as gyms go, this is a good one. The "hidden fees" that people are talking about are the bi-annual membership fees that you are informed of upon signing up for a membership. The fees are 2x your monthly fee. So, for one person that's $60 twice a year. Not bad in comparison to surrounding gyms and for the equipment that is provided. Also, when you sign up you get 1 hour of free personal training!

Briana Janine

I was a member here for TWO YEARS. I cancelled my membership because I moved too far from the gym to want to go. Cancelled at the end of my term in more than enough time. Got confirmation multiple times after canceling. First month after my cancellation, I get charged. I call ABC financial, they tell me I owe a ton of money that I don't owe. I call the gym, they tell me to call ABC to straighten it out. It's only $35 but it's MY money that I don't owe to Powerhouse and could be paid to my new gym. This is why people HATE gym memberships. This is bullshit.

Lauren Doyle-Davis

This is the most complete fitness gym I have ever been to. Open 24 hours, friendly extremely helpful staff, group fitness classes, major equipment availability, swimming classes, hot tub, sauna..what more can I say !! I Love this place!!!!!

Moe Fahim

Great facility at a great price. Excellent gym for anybody

Rami El-Chafei

It's a great gym. It meets my needs. Spacious, Clean, good working equipment, good staff, swimming pool, locker room and showers is well maintained.