Reviews of Family Fitness Center of North Muskegon (Gym)

Luke Fitzpatrick

Cannot complain about a thing. Clean and accomodating. Friendly staff and light on gym bros.

Nate Lawton

Get a good workout

Marcian Tobay

A fantastic place. It met all my needs and the people there were great. Friendly and helpful, they helped me figure out the perfect regimen. I've been going here for weeks and I think that I'll be staying for quite some time. :-)

Laurie Kohlbeck

Unprofessional. Do not show for appointments kept waiting until told to leave and they would make an appointment list for come back and they still can't make time

Joshua C

No towels available anytime after unstaffed hours.

Elizabeth McDonald

Best gym in town! Sarah the manager is ABSOLUTELY fantastic. Best customer service that place has seen!

Alysia Folkersma

My experience here was nice and we were greatly welcomed by Isaiah Allen. This makes my workout more enjoyable.

Kurt Kidd

Facility needs attention but management is trying to improve it.

Dinetta Williams

just started this gym two weeks ago! Everyone is friendly and very welcoming. Theres so much you can do and I enjoy the sauna as well! oh and if you have kids theres a daycare for you kids!

Dorothea Thomas

Don't give them a credit card, keep in mind the nice equipment is merely a byproduct of fraud.

Brian Davis

Good place good people. Great survice.

Jazii M

Kind of disgusted with the things I see on instagram women making half naked videos at the in north Muskegon

Brandon Glenn

Nice gym environment

Danielle Smith

Rude! If I could give this place a zero I would!! The manager at the north Muskegon place was rude and disrespectful. I wouldn’t recommend this gym to anyone. Might as well go to planet fitness.

April Newell

My experience at Family Fitness has been great every time I come the staff is great and friendly and I love the Zumba classes!:)

Taylor Wells

For the price you pay and what they have, more than happy

Elizabeth Anderson

Main gym here is kinda "meh" but the ladies area is huge and really nice.

Steven Wallace

Kind of cramped, I wish they had more open spaces to utilize for CrossFit training type exercises. The staff is very nice and courteous.

Chris Green

STAY AWAY!!!!! North Muskegon will not tell you about a contract and forge e signature. We never signed anything other than one piece of paper agreeing for auto pay. All of a sudden we want to cancel and they want a $1000 fee. They email us this contract that apparently says we agreed to it. We looked at it and clearly was not our signature. They apparently signed on a tablet or some sort of portable device and said we did. We never signed it. They don't have any proof and now are threatening us. If you have to deal with corporate they will never answer the phone again after they find out you want to cancel. They will just email telling you to pay them. I can't speak for the other centers but be careful of this one. I hope this review helps.

Mulissa Gonzalez

Clean friendly feel like family

courtney masseau

Isaiah is the only reason I have a membership here. He was so nice and welcoming when I came to check the place out. He keeps the gym looking great and making sure it's a welcome environment. He is awesome and you should keep him around forever!

Alysha Moon

If anyone is going to sign up for a gym membership DO NOT get one at Family Fitness. They are horrible! They have you sign to become a member but doesn't tell you that you'll be locked in for 4 YEARS. I went to cancel and they said if I wanted to cacel I would have to pay the rest of my contract up front! What! If I don't want to go to their facility anymore i am not going to pay 2 years worth of gym access to not have access!!! I am not paying $368 up front to not have access to the gym that I dont want to go for. That makes no sense! NEVER GET A MEMBERSHIP THERE!!! They are soooo shifty.

Laura DeZoma

This is the worst gym company I've ever had a membership with. I came in to sign up for a 30 day free trial and got signed into a 2 year membership that I attempted to break numerous times. My wallet was stolen here in March 2017 and the managers didn't even look at the cameras. The doors to the locker rooms are propped open so it's very easy for men to come into the women's locker room or vice versa. They would not let me break my membership without paying half of it off after that crime incident, which I am aware is not the only incident there. They wouldn't let me quit without a utility bill or rent bill in my name despite the fact that they know I am a student and was moving back to my parents residence and all the bills are not in my name. Once I got bills in my name the earliest they said I could terminate the membership was the last month of the membership. The staff and manager are not helpful at all in the termination process or involving the crime and the corporate team is a bunch of crooks. The equipment is always half "out of order" as well. Go to planet fitness and save yourself stress and money.

Beth Knop

Julius and Chris have always been friendly and are very flexible with scheduling training sessions around my busy schedule. They work with you to get a training schedule that will best help you meet your fitness goals. Isaiah, the assistant manager, is always friendly and remembers your name and face. I couldn't ask for a more welcoming gym to go to.

Mia Alford

Isaiah and Julius made us feel very welcome when we started our membership I would definitely recommend.

Veronica Owens

Great place to workout!

Frank Nitty

Great place to work out

Jim Elmer

Uneven floor, dumbbells are falling appart, machines are too close to eachother, and the only area to warm up or stretch is "off limits" when there's a class going on.

Daniel Currie

They continued to charge us even after we moved to Lansing, and charged us even more to cancel the service even though we physically are unable to use it. This is fraud.

Tammy Brumm

I've been a member of Family Fitness/Power House since 2001. I joined in Portage, and moved to MKG. My membership transferred with me. I have had a great experience with the North MKG facility and would like say the staff is super great. Isaiah is an asset to the N.MKG facility. He is extremely helpful, and socializes with all everyone. Thanks - Tammy

R.E.R

Is a good place to workout, don't have to wait long to use an equipment, people are friendly, and is close to home.

Sam Zuniga

Like the gym

Tige Gay

The lady" Robbin, that runs the place!! She's a stinker!! And I'm saying it clean. She ain't right!! Won't be going back!

Rik Chambers

Sad to have to leave but this place is the worst most equpment is garbage( broken adjusters, torn with fabric out) but i was willing to deal with that but on top of that they had a bunch of hidden fees they wont let me out of, if you plan on going here i would suggest you go with a lawyer

Tonya gifford-wells

Oh man, this place is a joke. I've had nothing but problems with these guys. Between the employees stealing my cash payments leaving the payments unrecorded and sent to collections, to the person who signed me on telling me anything I wanted to hear to get me to join. Always dirty equipment, the janitor is always crying.. The vibe is super depressing.

scott zawlocki

isaiah has made my wife and i feel very comfortable to come workout. he is always very nice and will answer any questions we might have. i would have to say he makes me want to come in and workout i consider him a friend

Katie Roberson

Started going here 2 weeks ago. I was welcomed in by everyone here and love working out here. Isaiah really made me feel like part of the family.

Kevin McFall

This place has definitely chnaged me.....i have been going here for 6 months now, and i wouldnt want to be at any other place than here. This place is like my second home, id also like to thank Sarah, a friend that has been motivating me to keep going and never stop. So yeah this place is really great and i highly reccomend it to anyone.

Aaron Amato

24/7 access and free weights! great price too

Andrew Morrow

I love how nice of a place this is and how nice Isaiah and his staff are.

Enrique Griswold

Family Fitness is one of the best gym I know around. They are very friendly and hardworking. The staff are awesome! I work with my trainers Julius and Jessica. They are bad ass when it comes to working out. Not to mention my boy Isiah, he likes to help as much as he can. Don't be afraid to join the team and work hard at Family Fitness!

Wendy J.

The facility needs some work but they are gradually updating things. I have gone to the gym at different times of the day and I have to say I like the mid morning the best. The staff in the evening is awful. Sara at the front desk in the morning is always so welcoming! She is defiantly a go-getter and is always on top of things. P.S. fix the pot holes PLEASE!

Martin Hill

I've been coming here for 3 or 4 months now and the place is clean and well kept. They have good equipment and the trainers help a lot like Julius. The prices are also very fair and the people that workout here are nice and will help you out also.

Vanessa Barrera

A good amount of equipment was broken during my visit...

Alyson Zorn

Julius is always welcoming and positive, Isaiah is very friendly and cool to all customers. love coming here!

Morgan Nelson

Isaiah Allen is the reason why I come to this gym. My friend, Cj, and I come here every Monday, Wednesday, and Thursday. Gregg his also cool. He was very helpful.

Mike Tull

Edit - After using the gym for three months we spoke with the manager. We needed to get away from this place. Someone had urinated on the heater in the dry sauna, my wife found used tampons on the floor in the women's room, people were bringing their dogs in to work out with them, out of all of the treadmills, normally only 1/4 of them work at any given time, the barbells are all bent from members throwing them on the floor, the management doesn't care that they throw them on the floor. I also explained that it really isn't a place to bring our teen's. Who wants their kids to workout with all of that going on? The manager agreed and let me out of my contract. I am still being charged. Upper management let him go shortly after we spoke and they will not listen. This is not a workout facility you want to join. Nothing is clean about it, and the new management does nothing to improve the facility. If you insist on using Family Fitness, use the Norton Shores location. It is the only FF facility that is kept up and the management is proud of it.

Adam Pham

Pretty cool place, i love the fact that they have a variety of punching bags and martial arts equipment, the sauna is also very nice. Awesome place to go to if you practice martial art

Brad Weiler

Facility is awful, unless you are a female. I have been there a year and keep expecting them to update the common areas but they don't. There always seems to be broken equipment and laundry is very rarely done in the morning!

Antwan Burks Official Music

I've been coming to this gym for about three years! Its great facility with a variety of machines and free weights. Also, there is a sauna which is one of my favorite favorites things about the gym! Another favorite of mine are the employees, Isaiah and Julius to be specific.They're always nice and there to help if you need something! Great facility AND great environment!

Jessica Routley

Love the gym.. Only complaint is kids in the women's section. Sarah is one of the great customer service reps I recommend speaking with:)

Kim Gable

This place is a mess. Don't waste your time and money.

Lexis Heineman

mold growing out of the walls and the facility is NEVER cleaned, management will consistently harass you if you make a single complaint and will revoke your membership if you tell them there’s a problem in their facility. members that attend this gym even told me to just get a membership at planet fitness because it’s much cleaner. the manager robin will message members on facebook and text telling them she will call the authorities although they are paying members. worst gym i have ever went to in my life.

David Fetterley

5 stars for being open 24 hours at multiple locations but the overall maintenance is terrible. I can't speak on the Sternberg location as I don't workout there at all.

Tackle Box Buddy, LLC

Great equipment and it has a sauna.

Sarah Stickney

THEY DON'T DESERVE YOUR MONEY!!! The owners and/or people running this place have taken over $1,000 from my mom throughout her efforts to get out of her contract due to mobility issues. This happened over the course of 3 years!!!! They literally made it impossible for her to cancel. No follow-ups and HORRIBLE customer service/communication. Shame on them for taking advantage of an innocent person in our community!!!!!!!

Tony Marshall

Great place to wurkin out. Aaaaaaagggghhhhh

Aaron McGuire

If you are looking to get a membership I highly recommend Sarah! Her customer service skills are fantastic! She is very helpful and knowledgeable and will get you into the right membership for you.

Sauce Man

This Gym is literally what I can ask for! Honestly this place feels like home to me, everyone knows and respects each other. The equipment is great! Recently we got new bars for the bench press and it feels great. Also the people that control these place are considered as my bros and that is Isaiah and Julius. Thanks to them I am able to succeed and achieve my goals on how to be a lot more fit and strong. I definitely suggest trying this place out.

Rita Grewal

HORRIBLE!

Kendra Marshall

I've been a member for over 3 years. I'm happy with the place and the price is very affordable. I have noticed that it takes them a little while to take care of the repairs that are sometimes needed on the machines.

jd Roberts

Awesome gym! Friendly staff

Sara Schodowski

Sarah was very friendly and made my experience great!!

Chris Wensink

Greedy bunch and need a change of policy

Adam Erickson

Nice workers, over priced for options offered.