Reviews of Crunch Fitness - Medford (Gym)

295 Middlesex Ave, Medford, MA 02155 Located in: Townline Plaza

Average Rating:

DESCRIPTION

You will see the reviews of people like you who bought the services and products of Crunch Fitness - Medford (Gym) around Massachusetts area.

Currently the firm receives a rating of 3.8 stars out of 5 and that rating has been based on 121 reviews.

You must have seen that its rating is very high, and it is founded on a large number of opinions, so we can think that the rating is quite reliable. If people have bothered to leave their opinion when they've done well, it works.

You know that we do not usually stop to give tatings when they are positive and we usually do it only if we've had a problem or issue...

This Gym belongs to the category of Fitness center.

Where is Crunch Fitness - Medford?

REVIEWS OF Crunch Fitness - Medford IN Massachusetts

Ryan Gagnon

Management changed while being a member and got no notifications. At the same time the personal trainer I had left and I had no notification of that short of a new trainer saying "Hey, lets train." Very unprofessional and was also interrupted by another employee during one of my sessions while training. They were nice enough to stop my training despite not being done with my contract. But, this turned into a problem when I was still charged, credited the money back, and then charged again. I had to wait 3 weeks to get my money back and although was told they would call me multiple times, they didn't. It wasn't until I called for the 20th time and said where are we with getting my money back that I immediately received the receipt of the reimbursement. Almost like they were waiting for me to complain to actually return the money. I do not recommend using this gym. This isn't the first time people have said that they were overcharged, double charged, etc.

Mandy Liao

Christopher Hebert

Monica Ramos

Samuel Rene

great gym

nasreb inadrem

Kristen Shuman

This gym used to be great, now there is consistently a wait at the front desk because the staff are either texting, chatting with their co-workers or friends, blatantly ignoring customers, or so confused by the computer system that it takes 5-10 minutes to check in and get a ticket for a class. Further, their policy for attending the classes is inconsistent as they let people in 10-15 minutes after they start but then if there is a problem with their printers they explain “oh we can’t print a ticket because the class is full or your too late”. Rather than troubleshooting the real issue they punish their customers. I’ve experienced this first hand twice this week, on one occasion the front test attendee was chatting with friend and after 3 minutes of trying to print me a class ticket he said I was too late to attend - of course he failed to take responsibility for the additional 3 minutes he wasted trying to print when I was already there waiting- and on a second occasion I arrived 5 minutes early just to be told the class was full- there were 6 people there, the instructor had to delay starting the class to explain this to the front desk-. The staff is unprofessional which is unfortunate because the class instructors are great, but be prepared to show up 15-20 minutes early if you want a chance at being let in, even if the class is empty.

Eunice Phanord

Joao V Liberato

Sucks!

Tracelyn Chastanet

Hilma Guedes

Susan Cardona

Nice set up, clean, and great classes.

Ken Busch

I like this gym a lot. It's open late which I really appreciate. It's friendly but serious. The equipment seems new to me. I've been to gyms with better equipment. I like the metal stuff. There's a lot of plastic. It could use a standing calf machine: it only has has a seated one. Collars for weights are sometimes hard to find, but at least they're there. (MG FItness, on the other hand, gave up stocking them.) It is certainly cleaner too than the Malden YMCA or other gyms I've been to. UPDATE: Collars for weights have become much easier to find. NEW UPDATE: They have recently replaced a number of benches. They used to be missing a pair of 50 lb dumbbells and they've added those too. So they are doing some maintenance.

Alex G

The staff have no idea what they are doing. If you want to cancel the membership, they give you a hard time and they want you to repay the yearly membership fee. I payed for the 3 months I had left for the year and they had withdrawn that amount again. I had to go back and demand my money back. Once again, the staff had no idea how to resolve the problem. Overall, a dirty place and the free weights are thrown on the floor by the members as if they were animals. The bathroom also stinks.

vikram aditya narla

Great gym, clean equipment.

Huynh Tran

kelly lewis

Love my trainer and spinn

Rhea Gonzales

Went here because I'm a Crunch member back in Canada. Love the quietness of the gym and has all the necessities. When I permanently move here, this will be my go to for sure

Chris Manhattan

Stephen Hill

This place is gross. Nothing is ever stocked. Want us to wipe down machines? A paper towel dispenser with paper towels in it would be awesome. The bathrooms are frequently disgusting, no idea what adults do this to a bathroom and walk away, but theres rarely soap or toilet paper. This place is a joke. The only saving grace is the 10 dollar price tag

Kingdolph Julien

Best gym around.

Regine Chrispin

wakson rodriguez

To enroll you the are very kind but if you want to cancel the membership they keep charging you and asking to go in person to cancel. How many times do you have to go in person before Crunch Fitness Medford stop charging you? Or better, how many times does the contract say you have to ask to stop being charged? Because that is the excuse the manager gave me when I called the last time "the contract says you have to come in person to cancel" and yet the manager doesn't have the courtesy of meeting with you when you go to talk to him. Worst customer service ever....

Sanjay Manival Raju

sahar m

Very unorganized!!! I am very disappointed with their service! I was practicing with a personal trainer but their trainers don’t stay! I had to switch between 4 trainers within 10 sessions unfortunately! Very difficult and tricky cancellation! Beware if you get one of the premium memberships, you can not cancel anytime you wish (they say you can cancel anytime to sign you as a member)

Creative Avatar

Personal training is great ( Rob is a rockstar). The gym itself is not maintained very well though... Quite a few machines that are broken or not working correctly. The tanning which is included in membership has not worked since it opened and ownership has no interest in actually getting tanning going.

Jacky Cebeat

Bibby B

Steve M

They have everything you need including all free weights, cardio and Cf. Great place and reasonable fee.

jose trejo

Clean gym, machines are all new and they have an indoor turf small but nice.

J Rod

Eric Ricker

Abdullah Hamad

Francis Mwaura

Samir Soliman

Sara Bischof

I moved to the Malden/Medford area from NY in mid March of 2018 and needed to find a gym. There were a few other choices in the area including Planet Fitness and Boston Sports Club. Crunch had a free day pass to try out the gym and as soon as I went I knew I had to join. The club itself is pretty big with 2 fitness class rooms including spinning and a multipurpose room. There are a large array of cardio machines and weight machines. What really sold me on Crunch was the free weight section and mini turf where there is a sled as well as foam rollers and mats. The only downfall is that after work Mon-Thurs it gets very busy so it’s better to go during the day if possible or in the mornings.

Alexander Ortega

High end equipment and weights. TV placement/positioning are much better than other gyms. This place is always clean and the staff is always nice.

William Tchate

Crunch is fairly new, took over from several gyms at the same location. I see the same guys who went to the old gyms but the new management seems very active and i like what they are doing

Angel Flores

Awesome gym, plenty of equipment, good size. Please join BSC instead!

Karina Amaya

Bianca Zhang

Management/receptionist are just stupid. The girl doesn’t even know how to print invoices

Freddy Cuevas

Great for the price and u can do CrossFit or regular weightlifting. Check in early morning staff can improve.

Diane Mutchler

Really enjoy this gym! Was a Planet Fitness member, but I was becoming more frustrated with the "down hill" direction and way, way too many people, and what seemed like constant new management, etc. My neighbor said "I love Crunch Fitness, try it!" So I drove right over, Tammy at the front counter was great, she showed me all around, there was no pressure. I was impressed with all of the quality equipment and the cleanliness, so I joined immediately and am glad I did. Everyone is super friendly, and Maria works hard keeping this place clean. I've also noticed that the members are friendly and respectful, too. So - so far so good!

Yu-Hsuan Lin

hemanshu rana

Jayson Jay

Natasha Cruz

Beyond horrible customer service. I am not one to give reviews but this calls for it. I relocated and had to cancel my membership here. I went into the brunch, completed the needed paperwork and spoke with the manager face to face to deactivate my account. Great! Easy enough right? Well, it's been hell. The manager who had helped me cancel the account never processed the request and ended up getting "fired" and replaced with a new manager. First charge $100.00 dollars because the cancellation was at the time of my renewal. I emailed the manager and called many many times to receive the same answer " he's unavailable". I was finally able to get a hold of him through email and after going over the whole issue again. He says no problem we will cancel the account. GREAT could this be? OF COURSE not!!! The following month another charge of $100.00 dollars, NOW at $200.00 gone since the first in person cancellation. I call the gym yet again and get now a "service manager" who assures me she will follow up with me immediately. She mentioned she would call on a Tuesday. So, Tuesday comes and no calls. So, I call and receive no answers. I proceed to file a complaint with my bank to stop payment and provided proof (emails) to show I have attempted to cancel this account along to the credit bureau. Today, I receive a call from the service manager from 4 months ago to LET me know my accounts going into collection for non-payment. I laughed. After letting her know what I had done to protect myself, she hung up. PLEASE beware. I have never dealt with such horrible customer service.

Sebastian Quevedo

Ana Cardoso

chris

Big G

I love the place. Good equipments.

DZ Flores

Stephanie Chow

I've been asking for a manager for almost 2 weeks now and everytime I ask the desk they always say the manager isn't in or they have stepped away. They keep taking my phone # down and said they will call me. No one has called me and finally one of the front desk ends up telling me "to be honest, they will never call you, but keep trying to get them when you're in." I gave the desk my # again today, I think her name was Wendy and she said she will personally hand her my phone # to give me a call. I was told I will be credited on my account after they asked me to provide a letter for my account and I did and still they charged me again. I will probably keep asking until someone gets back to me or I'll have to find some corporate number to reach out to them. I am in customer service and this is not how I handle these situations.

MyCollegeBox Ma

I think Crunch is the Newest gym around here, it is pretty good, younger crowd, a lot of fit people who motivate you to workout. Only downside is that it tends to be dirty sometimes. They don't encourage people to wipe down their machines enough. Otherwise I like it a lot

Chenfeng Liu

good music。

Jose Solivan

The staff is very helpful

Harrison Fanfan

Demetrius Atkins

John Murphy

Went to try out a 1 day free trial. Ended up leaving with a skin infection. I received contact dermatitis using one of the leg machines as the gym lacks spray bottle and basic hygenics. When I addressed the gym about the issue I was informed their manager would contact me, surely they never responded. You be the judge.

Mohammed Gisan

Fabio De angelis

Jeaneddy Paul

Matthew David

Good gym usually has enough equipment so I can run through many varieties of workouts without being bothered waiting for others (I usually go really early or mid-day). Machines look fairly new however employees should really start encouraging people to wipe down machines and put away weights. Also, a few more equipment less bars and additional weight trees for them would be good (sometimes squat racks and bench press stations are open without a bar to use or not enough weight). I do appreciate how they have multiple stations to use and even some heavy bags to spare on. Better price and atomosphere than other gyms in the area and good size space. Recently had to cancel due to work travel and relocation easier process than other gyms.

Trinity Williams

Patrick Devine lntervention

Management is absolutely horrible..the worst of "the worst"

Cecilia Wong

Rudy Louis

Wonderful Gym to go to for anyone... But especially if you're an athlete. Best gym I've ever been to.

Ari Jakowatz

Sabrina Antoine

Clean facility, equipments are brand new, very nice staff and classes are great. If you decide to take a class, make sure to take Ingrid's Zumba class on Wednesday's. I am so happy that I transitoned from my crossfit gym to here, it's much cheaper and I have all the equipments I need for a good workout. If you're a crossfit person, there's space here to do your routines. I recommend this place highly.

a b

New equipment friendly staff and the place is clean

Stephanie Oliveira

Looking for a gym as of today. The bathroom's are disgusting. They are always clogged and there is pee and fecal, yes, fecal matter on the floors and toilet seats. The bathroom smells. There is never paper towels and cleaning sprays stocked. There used to be an amazing cleaning lady who was incredible. Now this place is a filthy mess. The front desk staff is extremely unprofessional. The manager claims he has had to take equipment away from the main floor due to people leaving their gym bags on the floor. Why not talk to those individuals and leave equipment we pay to use on the floor so we can use it?! I never write negative reviews, but this gym is going downhill faster than the dust bunnies flying around the place.

Sean Lacey

Madison Grant

I’ve been a Crunch member before at a great gym and was wary of this one given the reviews, but I am glad I went in. The staff was very friendly and gave me a tour. All new stuff and very clean. I asked about the reviews and they said they had just gotten all new management that was working hard to keep the place clean and the equipment in top shape.

Elizabeth Henriquez

mike peterson

A Baje

Marbelk Andujar

Spacious with lots and lots if free weights

koffi maguy

Jusny Mackenson Louis-Jean

It's amazing! Lots of machine to workout

Pedro Dias

Paige Wagner

Mario Alexis Godoy

Lou Ciano

Charles Marc

Well equipped gym to help you achieve your fitness goals

troy martini

Actually close at 10PM on Fridays

Huidong Chen

Jeanderson Nascimento

C G

Carolina Osorio

Kristin Nagel

Ismail Drissi

瓜瓜客

Nice place to hangout

Roger Guevara

Best bang for your buck. They have everything you need at a great price. The staff is great, and it's most definitely a friendly enviroment.

Kunal Patel

Nice place to workout

Jacob Sheakoski

The Earth Mama Jenifer

I truly wish I couldn’t even give one star. Terrible customer service They never answer the phone They are still charging me for a membership when I cancelled it last month. I can’t go in because I live out of state now. So that’s helpful.

Mohammad khan

Fraud,Fraud, Fraud, Rude,Rude I cancelled my membership in February and the guy at the desk told me he will notified the manager and that it will charge me one more month. It's fine that the charge me one more month which is March, i stop at the Gym( April) and there was this girl say that she is the Manager and told me that i will not be charged again.On May 3rd i went there and complain that why you are still charging me been told by the Manager you will not be charge again. Today June look the statement and was charged again. i called today the woman pick the phone was rude and than hangup the Phone. This gym is stealing money from it members, If you canceled your membership make sure you check your account to see if there are still charging you. Now i need to call the bank for fraud and deactivate my card

LOUIMARRE STEVE

Fliplove00

Great, clean gym but need a lower back machine.

Joe Sherman

Free guest pass daily and good equipment. Pleasant atmosphere without being too bro-heavy.

Lotty Akua Eklenam

Mouhamadou Telemaque Diagne

Antwon Lara

Raul Mena

Came in as a guest with my girlfriend...The manager asked if I was a trainer.i said no..wendy(manager) could of done a different approach I feel was being discriminating against us. We both left feeling uncomfortable..and I will for the future not recommend more people to join. Messed up our workout.

Akayla Barnett

Great classes. Nice environment.

Schneik Abel

Gerardo Masin

they have taken money from my card without authorization be careful

Doug Sampson

Plenty of weights, never packed and the offer lots ofcl asses

Andrew Zappala

Beto Silva

John Sandoval

Great gym. I've been a gym rat for years and this gym does it better than most. Just wished they added a water fountain or at least updated them. Theyre in bad condition.

cecilia romano

Aaron Sentis

PRIMO

When the gym first opened it was very clean equipment were all working fine . Now there's sweaty paper towels in the cup holders that stay there all day long few machines been out of order for quite a while now. As I workout I can feel that something doesn't feel right so I touched the bars where the weights slide up and down and they are bone dry. Lack of maintenance on machines causing it to not work proper.

Stanley Laroche

Great place to work out

Derrick Allen

Two stars because the place has everything that it needs. However if you’re a regular 9-5 job person, this isn’t the place for you. After 4pm and it’s crowded beyond belief, you won’t get a piece of equipment when you need it. In the morning, it’s a roll of the dice if they open on time. Honestly this place in only good for people with off schedules when you can go in the middle of the day.

wilker blaise

Cristina Olivera Heise

In the last two months the gym has become filthy. Never any spray to clean the equipment which is a health hazard due to mersa and other diseases. Bathrooms are trashed and all the windows in the entrance are smeared with handprints like a preschool.

Debb Iniesta

Hochy Lora

Business Hours of Crunch Fitness - Medford in Massachusetts

SUNDAY
7AM–6PM
MONDAY
5AM–11PM
TUESDAY
5AM–11PM
WEDNESDAY
5AM–11PM
THURSDAY
5AM–11PM
FRIDAY
5AM–10PM
SATURDAY
6AM–7PM

PHONE & WEBPAGE

Crunch Fitness - Medford en Massachusetts
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