Reviews of Proof Fitness (Gym)

diana barcenas

MONEY HUNGRY PEOPLE!!! Came here to look for a decent gym with a month to month membership ended up with 12 month contract and almost sure i probably sold my soul as well. I joined in October and actually liked the gym but my problem came when ending my time here at proof. I called and informed the lady i spoke with that i wanted to cancel my membership she proceeded to tell me that i was not allowed because i was in a contract which i was not aware of (sweet talked to and tricked into signing one) and that if i wanted to cancel i would have to give a 30 day notice along with that next months payment. I was told to go in person and speak to the manager or whatever. I spoke with a man with bedazzled jeans and i told him that i was moving across town and needed to cancel due to it interfering with my kids schedule, he informed me that there was nothing he could do and that i would just have to "TOUGH IT OUT UNTIL OCTOBER) mind you its April or pay him April-Octobers months so that my account wouldn't go delinquent. How do i tell my 5 & 2 year old to tough it out. This man did not care what my reason was all he wanted was my money. Anyway there plenty of others gyms out there for lower prices ex. (Man O War Cross fit ;) Your welcome!!

Taylor

If I could give less than one star I would. Customer service is TERRIBLE! I enjoyed working out there until I decided to take a break from my membership. I tried to cancel for over a month! Every time I came in the manager wasn't available or had left for the day, but she was the only person in the gym who capable of completing a membership cancellation. I called multiple times to ask when the manager was in but always conveniently left for they day when I tried to come in to cancel. They clearly just want your money here and do not care about their clients. I was planning on returning but at this point I will NEVER go back. Don't waste your time, there are plenty of better facilities in Lexington.

Anna Jones

It almost takes an act of God to cancel your membership here. I have called several times, as well as come in several times to cancel my membership only to be told to come back another time when the manager is there, which she’s a very hard person to catch. When I got upset, the lady at the front desk told me I could email the manager to cancel the membership, well guess what she still hasn’t emailed me back. Go somewhere else! All they care about is your money!! No customer service!!

Brittany Woolery

While I understand most gyms make it difficult for you to cancel your membership, Proof Fitness takes the cake. My annual contract was scheduled to end at the end of January. I sent an email through their online platform regarding my desire to terminate my contract once the year was up. I asked if there were any steps that I needed to take to prevent auto-renewal. I never heard back. I called less than a week later and spoke with a female. She said she would note my account and have a manager call me back. No one called. I called a couple days later and spoke with a Manager. He said he couldn't do a cancellation over the phone and asked me to come into the gym. Making time to go to the gym was the problem in the first place! A month later, I finally made it to the gym to cancel and they informed me that I would be billed for 1 more month because I am required to give a 30 day notice. The email and the phone call I made apparently didn't count as notice. I was told you have to give your notice in person with a manager. I am beyond disappointed at the quality of customer service. I completely understand that I signed a contract, but their lack of communication and unwillingness to do anything over the phone is purposely intended to make cancelling more difficult. I started this journey in early January and am stuck paying through April. I'll rejoin a gym when life slows down and I can take advantage of a membership, but it won't be this one. I don't recommend this gym.

Rosamaria Palacios

No it isn't a cheap gym but it's not THAT expensive either. For roughly $40 a month I get a great gym and a great experience. 4 classes are included with my membership and I choose to use them for TKO with Christy, Christy is an excellent instructor and keeps me on my toes. I'm annoyed to read the negative comments...

Cody Parker

Been a member at Proof for almost 3 years now. Best gym in Lexington.

Joshua Price

I went into the gym to get prices and they wouldn't let me leave for over 30 min I felt like I was buying a car. Way overpriced for all the fancy stuff in there don't waste your time. Lafitness on Wellington way is were I went the price is half what proof is and the staff is much better with making people feel comfortable. They always say hi and by when I leave nice place!!!!

Robert Simmons

Let the buyer beware. Proof Fitness overbills frequently and is a hassle to get issues corrected. After cancelling my membership, Proof Fitness continued billing for four consecutive months.

Tim Burton

Great place ! Really what a fitness facility should be . Check it out . I think you will love it !

Stevi Pease

This gym will scam you and give you the hardest time about cancelling anything!!! I went through all the channels to cancel my personal training membership, gave the correct documents, in DECEMBER 2017!! This month I got charged $1500.00 because the old personal training manager didn’t do her job and record anything. We verified multiple times in December that everything was fine!! Now they are saying it MY fault and that I need to do everything again or they can’t do anything. THEY MESSED UP AND IM BEING CHARGED FOR IT!!! I will make sure no one I know ever signs a contract or gives these crooks a dime!!!

Joseph Griggs

Horrible place. Trainers treat you badly unless you're their client, management lies, equipment often broken down, men's room the size of a closet. Don't bother.

Cindy Mango

Best gym ever!!! Has a very organic spa feel to it which makes working out a pleasure rather than a chore. The staff is top notch and gives the best customer service I've seen in a long time. You never feel uncomfortable asking for help or seeking advice & the trainers are extremely knowledgeable when it comes to fitness & nutrition. A new gym that is a must to check out.

shaddy ponton

well the location is good (downtown area) and has a parking lot (huge plus). Staff is really friendly, rush hour doesn't seem horrible as in other gyms. Equipment is all new and they genuinely have everything that you may require (i like the fact that they do have plenty of things for calisthenics if you enjoy that kind of thing). As for the price, it isn't that expensive considering you have access to a certain number of classes and again the facilities are top notch if you care about that genre of things (i don't). i would recommend at least taking a look.

Chuck Weber

I really enjoy Proof Fitness, it's a great gym with awesome instructors and staff. I never thought I would use a personal trainer, but, after just a few sessions with James Clark, I already realize the benefits. Keep up the great work guys!!

Luther Andal

Love the people, the design and the location

Robyn Keene

I love being a member at Proof Tates Creek. The studio classes offer something for everyone and every fitness ability (Spin, weights, barre, boxing, TRX, tabata) The instructors get to know you personally and help keep you motivated and challenged - Stephanie and Jordan are my favorites :) The gym itself never feels crowded and you're always surrounded by friendly faces from the time you enter. I'd recommend it to anyone in Lexington looking for a great place to workout!

Debbie Wheeler

Love this gym! Beautiful facility and the best instructors. Love my 5:30 am classes with Stephanie, Rachel, Samantha, and Stevie!

Claire Wulfeck

I love this gym! The staff are all very friendly and helpful with everything. I love coming here to workout!

Amy Bronski

I Love Proof!! I have been in and out of gyms for years. I get burnt out, don't see results, or become unmotivated but PROOF is different! I train with Elizabeth Newman and she created a work out for me that started me slow due to terrible back pain and a year later I'm stronger than I've ever been in my life! This facility is great and the atmosphere is very inviting. I have made many friendships within the community just from taking classes and being in a small group. Proof is a wonderful place to be and I am Proof!!

Caitlin High

We are happy to be members at Proof for many reasons! It's a clean, well maintained environment. The staff is friendly and helpful at all times. I personally enjoy the design and atmosphere of the gym. They offer a variety of classes for a great price. We have been training with Warren and couldn't be happier as we are seeing results! This is a gym I'm actually excited to be attending. :)

Sean Graham

It the best gym in Lexington.

Sally Cook

Great atmosphere! Love working out here! The instructors are awesome along with the rest of the staff.

Randy Singh

I've been going to Proof now for a little over 3 years! I plan on being there for another 3 years! They have more than everything you need. Free Weights, Yoga Room, studio (with studio classes) and so much more. I enjoy all the functional work out equipment they have and they are alwags adding new things. Shout out to Hailey, Taylor, Rachel, and all staff who are always friendly and makes us feel welcomed when we are there.

Abbey Allen

Great gym! I had to cut my budget at the moment, but I love Proof. Great trainers, great equipment, great classes. Super clean and never intimidating, which is super nice at a gym! I will be back!

Kol B

Extremely professional and very well educated staff , state of the art equipment, best in the city

Mag Eve

I love everything about it except for the price. However I was willing to accept the price because I loved the gym. Now I'm finding out that you only get 4 to 6 premium classes on your membership. .. come to find out ALL THEY OFFER ARE PREMIUM. So let's break this down, For 30 dollars at LA FITNESS I can go to any and every class I want. For 30. Proof fitness I pay 79.00 (80.00) a month, I am limited to 4 to 6 premium classes, and am forced to pay extra for each class I want. They tell you they offer non premium, however, there hasn't been a non premium class offered in my almost 2 weeks attending this new very pricy gym. Great new gym. But it offers the same amenities as LA but over 2x as much and charge you for classes. If you want just the gym and are willing to pay for it. It is a very nice new hip gym. Great amenities. If your a class junkie like new, not really worth it. The only reason I have it to stars is because the way they did business with the classes, making you think they offered non premium classes you could still use with a generic membership, then you get in there after you sign up, and there are only premium. That's 1 class a week. I have to pay more on top of the already almost 100.00 I already pay. Great gym, not so great price.

Chris L

Great gym and awesome staff as well! Very helpful and good hours for the working person.

Faith Racine

Went for a year. I am a full time student and work full time and anytime you try to cancel anything whatsoever they make you hump through hoops or this person needs to be here and you have to come in, in person. Making it super hard to cancel anything and then charge you for an entire month when you finally can cancel on the day that you would normally have to pay and then when you go in you magically don't have to actually speak eith the person that they told you over the phone that you have to talk to. You have to pay for entire month that you don't have to access to a facility nor want to use or go to because there isn't physically time in your day. Save your money and go somewhere cheaper and more friendly.

Gretchen Boehm

After my son was born I was looking to get in shape but I needed a place with child care. A friend told me about Proof so I tried it. I never thought I would drive from Richmond 5 days a week to go to the gym but that's how much I love this place!. My son, now 21 months, loves the playroom and I feel good knowing that he is having fun while I workout. I enjoy the studio classes and the variety offered. The highlight of my week is working out with my trainer, Don, who challenges me and pushes me harder than I would ever push myself. The best part though is the new friends I've made! This isn't your typical gym environment. I never feel intimidated and it's the cleanest gym I've ever seen!

Amy Anderson

Wonderful gym!! Front desk people are so friendly and helpful! Trainers are very knowledgeable. If you're looking to join a gym. come check out Proof!

Kristen Phillips

Proof is the best gym experience I've ever had. I'm able to take classes (TRX and TKO being two of my favorites), but also mix in cardio, weight training, and small group training. The staff is so welcoming and helpful!

jeff archer

love coming to Proof on a daily. The associates are always friendly, its always clean and they have all the equipment you need. If you ever need anything they will take care of you and order it for you. This isn't a corp run gym where all they care about is how many members they can total and how much money they can get from you. Its a great place to go!!!! best gym in Lexington!

Hannah Green

Nice facility but the absolute worst customer service. Everyone at Proof Fitness is extremely rude. I attempted to cancel my open membership today and was told that I couldn’t because they do not have managers and wasn’t aloud to call anyone with authority. When I questioned the front desk lady, she raised her voice at me and treated me no respect. I have been a member of Proof Fitness for 3 years and their customer service keeps declining. I have been overcharged on 2 different occasions after they “fixed” the issue. Not worth your money. Go somewhere else.

Vinny Paiva

Called to cancel my account and was told my account has been canceled. Got charged for that month and was told I needed to come in and sign something. Went in signed the form canceling and was charged again for the next month. Called in again asking why I was charged and was told someone would get in contact. *Crickets* no email from the staff. Emailed them on their website and called in again. Told someone would contact me again. I thought might be different with such a nice locally owned gym. Just the same typical B.S. gyms have at a higher price.

Savhanna Pearson

My boyfriend and I started going to proof in January after fitness19 closed. We love it! Super friendly staff and great equipment, it's aways very clean and well maintained.

Tyler Capps

I have been going to proof fitness for two years now. I have nothing but good things to say about this gym. All of the staff is very friendly and respectful. The gym is very clean and maintains their equipment very well. Although I have never had a personally training session, all the trainers are motivating and have a passion for their job. It bothers me greatly to see someone call out the new trainer, Zach. I frequently have conversations with him, as many other members do too and is always respectful. He is always willing to give out tips and suggestions on how to improve your fitness goals.

Sara Evans

Great gym with even better classes!

David Foley

Love this place! Great facility with really friendly staff. My wife and I have been doing personal training with James and have really seen some results. Great workouts! Highly recommend.

Nick Williams

Its a gym with weights, some light some heavy, its kinda nice!

Michael Wilkinson

One of the best gyms I've been to. It isn't over priced, and the staff is knowledgeable and helpful.

Jimmy Black

Great gym and solid people! Love the back room

Wyatt Southall

Awesome time getting to work out in a top notch facility. I would really recommend everyone to come and see!

Haeleigh Cook

Great gym! Love it here!

Beverly Hemphill

I love Proof! The atmosphere isn't intimidating and they offer a wide range of classes. The childcare staff is great to make sure my child feels comfortable and enjoys her time there. Elisabeth is our personal trainer and I can't say enough great things about her! She provides workouts that are specific to our goals and her personality is one of a kind!

Hannah Hodges

Proof is the best gym Lexington has to offer. Helpful staff, caring and motivating trainers and top-notch equipment!

Heather Smith

Proof is an amazing gym. Not only is the staff friendly and personable, the environment is nice, and the members are very encouraging! Something that sets proof apart from other gyms are their studio classes. They are a great way to get an intense workout in a short time. TKO with Erin is killer! Just the warm up makes you feel like you worked out enough. Another awesome class that's sure to kick your butt is TRX with Jordan. I have taken quite a few classes with a majority of the instructors and all of them do a great job at pushing you and making sure you get a good workout!

Rachel Taylor

best gym in lex! great hours, friendly staff, clean and sanitary. and if you are into group fitness classes, look no further. they have everything you could want and the instructors are the best around!!!

Jeromie Brann-Hurt

Gym is pretty good, but... Plenty of weights, machines, and cardio equipment. Problem is the staff. The people working the front are always nice, it's the managers, salespeople, etc that aren't that great. They really don't care about the customers there. Oh well. Other places that you can go to and pick heavy things up, then put them down, then pick them up again.

Ada Carlile

I recently toured Proof Fitness at Tates Creek and I couldn't be more please with the facility! The management and professionalism of the staff, especially Jackie is Top Notch! Very clean and very well managed! Looking forward to joining Proof at Tates Creek!

Thomas Moreland

Pros The gym is always very clean, and this includes the male locker room. I don't know about the females because (obvious). The staff is friendly. The price is market value. The music is the upbeat poppy stuff but it works for their style. I get good workouts there. Lots and lots of equipment that is is pretty good shape. Cons. Very little as far as Squat Racks, Technically there are four. Three are minimalist cross fit setups, but will work. One real squat rack. The catch is that is a "fitness class is going on you can't use the first three. The training staff that I have observed CANNOT teach the basic lifts. Quarter squats, rounded back deadlifts where you drop at the top, and a very very poor standing press makes for no gains. Also they do not own a barbell that is actually made for squats, and every barbell they do have is bent and the ends will not spin as a barbell is meant to. Overall opinion ... It would be 4 or 5 stars of their trainers weren't teaching bastardized versions of the basic lifts and they had better power equipment. That having been said I do not feel bad exercising there.

Sarah Boyd

I love Proof. I'm constantly finding new classes to try (which are WAYYY cheaper than going to boutique gyms) and think the equipment is clean and well taken care of. The people are also very nice and down to earth.

Mateen Melton

Great facility with a cool staff!!!

Ashleigh Adkins

Love the classes at Proof, especially Cycle Beatz and Fusion! Friendly staff and great instructors! Stephanie Lester is the most energetic and motivating instructor ever, I try and sign up for all of her classes!

Maggie Keeven

I love proof!!

Shannon Burton

These people will sell you a dream to get you in the door. They charge a maintenance fee, but half the bathroom stuff is messed up and only one water fountain works. I chose to do month to month. When I went in to cancel my membership because I hadn't been in 3 months, I went 2 weeks before my due date to cancel keep in mind you pay a month ahead of time. Well they didn't cancel my membership immediately they charged me for another month. Do not leave your card on file with this gym because they will take money out of your account even after you have ask them not to.

JSS SUU

I attended this gym for a little under a year until I moved. I was really happy with it. It's clean, well lit, the quality of people that go there is good, and the staff is friendly and genuinely cares about fitness. They're a little more expensive, but not absurdly so. I'm a weight lifter and didn't mess with any of the other services they offered. The two areas I felt like they could improve were more free weight equipment such as squat racks and their parking lot is pretty tight. Overall all, great place.

Mike Jensen

Very sad to be leaving proof. I have been a member since they opened in Tates Creek Centre. The atmosphere was always inviting and friendly. Most of the time it was kept very clean as well. However, I work 8-12 hours a day and at times just want to jump on a machine and get a workout. Their equipment is never working properly. One machine won't turn on another has no screen a other no audio another keeps shutting off in the middle of a workout. I have complained about this to management over 10 times. Each time they promise to get the machines fixed. I have several friends who have left due to the same issues and price already, now I'm gone now as well.

Robin Timmons

I love the classes that Proof offers! I usually cancel gym memberships after a couple months because I find myself getting bored. At Proof, however, the instructors are so motivating and there's such a variety of classes that I love going. It's definitely the best gym in Lex.

Linda Borkosky

Proof Fitness at Tates Creek is a great gym! I mostly do the group classes because I can always find one that fits my schedule. The instructors provide a great workout while keeping it fun. I can easily burn 500-700 calories in 45-60 mins. I especially like Tabata, RIPD360, HIIT the Barre and Bootybarre.

Karen Condi

I highly recommend Proof Fitness on Tates Creek to anyone looking for a great, clean facility with amazingly friendly staff and state of the art equipment. I have worked out at many different gyms in Lexington through the years and Proof is my personal favorite. Elisabeth Newman is a fabulous trainer. I don't even realize I'm working out half the time because we are always talking about nutrition or something fun to pass the time. From the very beginning, I could tell that Elisabeth really cared about her clients and I think this seems to be the culture at Proof Fitness as a whole! If you haven't checked out this gym, you are really missing out!

Wendi Foley

Super-friendly staff who get to know their members. Qualified, attentive trainers who tailor workouts to their clients (my husband and I train together, no easy feat - shout out to our trainer James for making that work!). Thanks, Proof, for a great experience for over two years!

Evan Grippa

Top 3 gyms I've been apart of. Very clean, great staff, and class schedule is very interactive.

Nancy Molimis

Love LOVE my gym! Everyone is super friendly, it's kept very clean and the equipment always works. I love the small, local feel.

Jamie Winsett

I love this place. They offer a wide variety of classes from barre and yoga to kickboxing to cycling to trx to tabata, and they will challenge you. It's one of the reasons I joined. I don't have time to plan workouts and when I do I tend to avoid exercises I just don't like. This gym has been good for me. I love it because the staff is friendly and interactive. I love it because the instructors care about you and want to genuinely help you reach your goals. I love it because I take three classes a week and they are challenging. I like it because it's not a contest. Because I don't feel pressure to be or do a certain thing like other gyms sometimes do. If you are considering it, you should check it out. I don't think you will be disappointed. Stephanie, Susan, and Jordan are amazing! Love them and all their classes!!

courtney champa

I have been going to Proof Fitness for a little over a year now and I would not take it back it back for anything. The staff is always friendly and welcoming, the facility is sparkling clean and the equipment is in perfect condition every time I come in. The modern design brings on a new vibe for gym goers and it keeps me coming back. There are a variety of classes to take and the personal trainers are the best. They are always willing to help and answer all of my questions. If you are ever in the Lexington area in search of a fitness club, I suggest stopping in to Proof!

Lynda Ryley

Proof is the best fitness facility I've ever been a member of, including locations in Chicago area. The space is immaculate; the trainers are extremely knowledgeable and helpful; and the equipment is state of the art. Highly recommend!

Noah Simmons

They suck

Tyler B

Let me first start off by saying the staff here is amazing and has always treated us like family but for the first time since my girlfriend and I have signed up at proof I was disrespected by the new trainer, Zach. Trying to do sets of lunges and being fair by making enough room for zach and his client, zach led her on the sled knowing I was doing a set forcing me to stop early. I let it go the first time and moved back to allow them more room. This time, zach lead her all the way to me and personally stood in front on me exclaiming, "I was here first" I've never felt like cancelling before but I think Proof needs to stick with the positive and friendly people they hire or they may just start losing memberships.

Katye Cook

Friendly staff and great equipment

Kelley Whalen

I absolutely LOVE Proof Fitness! It's a clean, friendly environment with fantastic members and kick butt classes. I've been a member for almost two years and am a huge fan of this gym.

Marte smith

Treated poorly by higher ups.totally racist utterly disgusted by how I was treated by the cfo Denver.i was given a free trial by an employee Chris who was kind and respectful and showed me around the building and proceeded to let me use my trial at my own pace when unbeknownst to me the police we're called and my trial revoked by this cfo and totally embarrassed me.he then claimed I wasn't working out and I was loitering when I was actually working out when the police showed up.

Teresa Latiolais

great gym been here for a year, Haeleigh, Courtney areYAAAY, My trainer James is YAAAY, Sam and Lena YAAAYYY. staff YYYYAAAAYYY.. no excuses not to be here. There is nothing that can be said negative about anything here.. if you need a great home gym then come here.

lauren white

The atmosphere is great and what makes it better are their employees. I've been in my fair share of gyms and when it comes to a quality family gym Proof Fitness exceeds all expectations. Highly recommend!

Kourtni Badgett

Great classes like Fusion and Tabata! I enjoy the atmosphere and having other members challenge me!

daniel shindelbower

very clean well maintained gym

keith tamminga

I give proof fitness 5 stars! I will have to say this club is pretty awesome. Customer service excellent and it's super clean, I've been working out for years and this is by far my favorite gym. I felt comfortable the first day I started. I especially like Erin's TKO class and thanks to Tony Sandoval for upping my golf game. Pretty cool I can work out and enjoy the sauna and a massage at the spa. I highly recommend Proof fitness!

TAISIR Al HILFI

Stay away from this place, as much I enjoyed my old days here but this place is managed by unprofessional people all kind of hidden fees and trashy people they make you sign up for service you never received and hold you in a contact even if you try to pay them you will end up pay fees are not mentioned in the contract read everything you sign up for and enjoy all hidden fees

E

Proof is my ultimate to go to gym anytime I am in Lex for the summer. The west main is super clean, has great stuff and private. They have lots of equipment and different classes you can attend at your convenience. Overall Proof is a Great gym Good Vibes, highly recommendable.

Madison Willard

I absolutely love proof fitness! The facilities are clean and the staff is so friendly and always willing to help. The triainers are motivating, the workout classes are upbeat, high energy, and really push you to work your hardest. I take classes at least once a week and love it. I've taken classes from other gyms in the past and they are nothing like the ones at proof. The instructors are fabulous! Stephanie Lester's classes would have to be my favorite!

Tiffany Belanger

I train with Elisabeth.. She's amazing helped me get back my post baby body :)

Carol Harlin

I have been a member of Proof Fitness for over 2 years. My personal trainer is Tyler Capps and he has helped me improve my health and lose weight. I am always greeted by staff and look forward to my gym time! I highly recommend this gym for all your fitness needs.

Brandi Sparks

Best gym in town! I've been a member since it opened, and couldn't imagine working out at any other gym! I started out taking classes which really helped me with my fitness journey. They have a great variety of classes and great instructors. Then when I felt like I needed to take my fitness to the next level I started personal training with Elisabeth Newman. I can't believe the changes I have seen in my body. She is an amazing trainer and always pushes me to do my best!!! I actually LOVE working out now because of her!!!

Cara Malanowski

Absolutely wonderful gym. Zero judgement, great environment, awesome variety of classes, and diverse equipment! Studio classes are some of the best around- Stephanie Lester, Jordan Yates, and Susan Hanna classes are not ones to miss!

Stephanie Monson

I joined Proof this past December and I love it! They have the best studio classes and instructors!

Kay Cannon

Been training at Proof for over 2 years. Really like the low key, friendly atmosphere where anyone is welcome. My trainer, Warren Smith, is top notch. I highly recommend Warren if you're looking for a trainer who cares about helping you be your best.

sara christensen

I love working out at Proof! The gym is clean, equipment updated, and the group fitness offerings are outstanding!

Alyson Hock

Great facility! Proof fitness has incredibly helpful staff and trainers. I actually look forward to going to the gym now. I specifically love Cycle45 with Sam! She is energetic and always motivates me to work harder.

Melissa Ludka

A wonderful gym with a comfortable atmosphere!

Alden Benson

Best Gym ever !!! a good environment, always clean, helpful staff!