Reviews of gym & swim (Gym)

Robert Graham

I thought when I re posted a review for 4 stars, I might get the call from the service manager I had been hoping to get. I never did, so I must edit this another time. This year, the sixth year of our pool ownership we had to replace the cover with no guidance or help from Gym & Swim ($2500.00), The filter was cracked and had to be replaced. I think that was around $800.00. The motor on the pump went out, ($190.00) . Two leaks in the lining, I was able to patch. I was unable to get advice from Gym & Swim. I didn't want them to replace these things free, but tell me what I needed to do. One phone call to the business, I told the lady I had called for the service manager back in Feb. This was in June. She said they were too busy to call back. I could not recommend Gym & Swim again.

Jeff Mason

Horrible service, told me they were going to come and continued to not show up, eventually got to where they won’t even answer my call. They are unreliable and untrustworthy. If you are smart you will not ever use them.

Elizabeth Carlon

My husband and I just bought a new home that has a pool. Neither of us have ever had a pool and had no idea how where to begin. Jerry has been a lifesaver. He has been meticulous and very thorough. There were a lot of problems with the pool and he has worked through them one by one. He has been very patient with us and our ignorance to the workings of a pool. Thanks Jerry and Gym and Swim.

Sharon Dodson

Very sad that once the premier pool company has completed fallen apart. For the first 8 years of service, I would have continually given them a consistent 5 star rating. The ownership changed hands a few years ago and started out with good service but has steadily declined to a 1 star rating. If 0 was an option, I’d select it. They simply don’t respond even on the simplest tasks to the big jobs. I’ve will not use again and found Suntime Pools West to be the new 5 star company in town.