Reviews of Providence YMCA/Ball Family Center (Gym)

gary matthews

Great facility, friendly and very helpful staff! What more could you want?

Wendy Diaz-Salinas

They are very rude. They seem like they don’t care about you, let’s dogs and animals run wild. They are very racist to others. Poor service, needs new workers as soon as possible.

Liz Hicks

It is cramped...and I tried the daycare one time - for like one hour...agree w/other reviews: crowded and staff not too well-trained or helpful - it was our one and last time. Some of the kids programs are 'eh' - so one household member works out, that's about it.

Shiy Selvy

So nice and kind didn't know how to swim and they helped out a llt. U guys rock so nice and safe keep doing what u guys do

J C

This place is a joke. Whenever I called up there I always talked to someone who had no idea what they were talking about. So I ended up going up there another bad experience the lady I spoke with is dumber than a box of rocks. She never knows what she is talking about and has an excuse about everything! dont know how half the people up there still have jobs.

Nancy Fierro

I love that place.. sometimes it does get crowded but what do you expect right... its a gym.. i really enjoy going in the AM.

Carlos Pacheco III

Great spot for a workout. Has a full sized pool. Plenty of cardio machines. Has a shortened basketball court, cycling room, sauna, showers, and more. Could use more weightlifting racks. Can be frustrating during peak hours with so many trying to use machines/weights.

Billy C

So were should I begin. I signed up for a family plan a few months ago. Upon signing up they said it was $83.00 a month and they needed a thirty day notice of cancelation. My family and I only used a hand full of times and discovered it was a horrible place to work out for many reasons. Day care hours were unusable. On Sundays daycare was closed but parents still brought kids anyway and the kids just ran around the gym like maniacs. Equipment is old. People working the front desk don't have a care in the world. The list goes on and on like this. So I went to go cancel my membership and they said I had to pay $130 to do so. Apparently I signed a one year contract, they just changed the word "contract" to "agreement". But all of this was not disclosed to me. They are thieves, con-artist and liars or unethical. I highly recommend you don't go here or take your kids here.

Laura Robles

An excellent place to work out. The only complaint is a generic complaint and that is that sometimes it’s too busy. I love the staff here. They are always willing to help and do a great job reaching out to patrons. I’m greeted by name by nearly everyone and they are always smiling and happy to see us.

Nicholas Guy White I

The customer service is bad. I grew up going to this YMCA and recently came in from Chicago to workout a couple of days while I am visiting home. When I walked in to see about the YMCA's nationwide 3 day pass promotion, the front desk clerk, Vivian, first asked for my age and ID. I complied and gave her everything she asked for. Then she tried to charge me $15. As I reached for my wallet to pay, I asked her for the second time, if they had the 3 day pass available at this YMCA. She responded and I quote, "We do have the 3 day pass available but not for you. It's only for people serious about joining the YMCA." I put my money back in my pocket, went to ANYTIME FITNESS in Johnson County, and they gave me 5 free passes even though they know I don't live in Kansas. I grew up going to the Providence YMCA since I was 14 years old. I don't know if I'll ever go back.

Kaylan Pace

I went in there and there where a lot of kids cussing and runningwild

Talesha Bennett

Great place for my family to swim and workout

Ashley

The WORST customer service. After completing my online sign-up, they called me to come in to finish the registration. I went in and waited while the associate talked with his girlfriend about his plans for the night on the phone - though he acknowledged me - and, after about 5 minutes, he said their internet was out so couldn't help me. When I went back the next evening, the associate was very rude, immature, had a hickey on her neck and was flirting with the other associates who were also commenting on her hickey. She didn't say two words to me while she made my cards because of her interactions with the other employees and then just handed me my cards. I'd never been there before, didn't tell me how things work, where anything was - so I asked, thinking she'd show me. Instead, she grudgingly pointed and said the equipment is that way, the pool is that way, the child care is that way. I don't even want to go back and use my membership. Oh yes, I need to mention there's a "safe zone" for children sign outside the front door. That's where someone affiliated with the Y was yelling and cursing at someone on his phone sitting in his car about something when my child and I went in. I could hear him from at least 20 feet away. I found out he was associated with the Y when he came in hollering at the associate making my ID cards and commenting on her hickey. I understand those positions don't pay the best, but some decency, respect and at least a small bit of professionalism would be appreciated. I am also afraid to take my child with me if I do go workout and not waste my monthly membership fee due to the other reviews.

Itzel Gurrolaa

Called twice. The first time they picked up the phone and hanged up on me and the second a man answered very rudely! He was complaining about not being able to hear me and when I would speak louder he would ask if he could talk to an adult because I'm a "kid" sorry sir but I am not a kid. Very rude phonecall. I was asking a simple question. Regardless if I'm a kid or grownup I believe you could've answered that simple question or ask if I could speak louder in a more polite way.

Jessica Marks

Nice facility. Family friendly.

Edward Schmalz

Everyone here is super nice

Brandon Olvera

It's a great place to swim

Miguel Torres

Great and friendly staff! Well maintained equipment and environment! Friendly faces all around

Monica Jackson

Friendly staff, convenient kid zone, and great atmosphere for a healthy change. I really enjoy the time I spend here.

Leora Francis

I love the water exercise classes!!

Alana Velazquez

I just recently joined and feel pretty happy with my family’s membership so far. They keep this location really clean, other members are nice to each other, the pool is always pretty warm and the staff are nice.

Theamos Howell Jr.

Good facility it's a ymca not thenother big named well funded gyms like a 24 hour. Agree with some other comments staff needs to be more knowledgeable.

Stacy Mooberry

We love the Y and the family atmosphere.

Suzie Turner

Child watch is awful - do not bring your kids there. Staff is rude and bitter and uneducated about child care, and quite obviously have no desire to work with kids. Many broken treadmills. Group classes are great - you WILL get in shape, if you go to a class take your kids with you to the side of class or find another family center to go to.

david rupp

Not a bad facility. But do not give them your credit card information. I have been trying to stop there fraudulent charges for 6 months now. Unfortunately have to take legal action against them at this point.