Reviews of Aspen Athletic Clubs (Gym)

Honest Lion

Scam. They don't disclose all the charges before charging you. Legally a business has to disclose all details verbally or in a written agreement. The person called Jassie signed me up for membership. When I questioned she said that she made a mistake and forgot to tell me abt all the charges so I told her to cancel my membership and just give me a refund. She told me she can't and that I need to talk to some other guy called Dan. I looked over to the other guy at the desk bcoz he seemed nicer and was hoping he could help me out But he didn't. She yelled at me for no reason it was unprofessional and bad attitude. She also failed to mention maintenance charges after 90 days. Legally a business has to disclose all details verbally or in a written agreement. I wanted to move to Aspen due to lower cost but the experience was terrible. She made me angry and put in a bad mood. Stay away from Aspen!!! Useful Tip: A good sales person is one who is nice and careful with words to a customer and is able to smoothly get money out of a customer in a nice way. Certain baseless biased statements can be taken as prejudice and can be taken the wrong way by an objective person. Watch what you say going forward otherwise I promise you someone will sue you in the near future. Lifetime fitness is expensive but honest and has great manners. Stay away from Aspen!!!

Cory Ahlhelm

Inexpensive, variety of machines, free weights, large cardio room, Martial arts dedicated section, several tennis courts, steam rooms, decent locker rooms.

Lexi Lambson

I've been going to Aspen for about 7 years and I love it. They offer tons of classes and have a huge weight room and cardio room. Another great thing they have is a women's gym which has a good amount of equipment. If you're looking for a good quality, reasonably priced gym this is the place to go!

Jana McLendon

The staff is great and there's a lot of different ways to work out! Some of the equipment is aging but it still works.

Mehul Bhuva

Excellent place to work out. Group classes. Kick boxing, yoga, pilates, personal training, treadmill and gym. Spinning classes

Michael Boyle

Love this gym. Rates are low compared to nearly anywhere else and they have 2 full-size basketball courts. Lots of tennis courts too, if you like Tennis.

Anthony Caligiuri

Love the gym. Great facility. But come on guys, blocking off the Tae Kwon Do studio for classes only and being under surveillance is a little much. Whoever is in control of that space is a little possesive.I know people that love using that space, when no classes are being held of course, myself included. It actually was one thing that made me choose Aspen over everything else. Bold move on your part. I just hope you dont put quarter machines in the shower next.

Kevin Nebergall

League tennis match.

Kathy Roth

It has everything I need, friendly staff

marielena gamboa

My kids like to go play. The staff are very nice.

Nicolas Penny

Very nice gym friendly staff

Bipin Tamrakar

Awesome gym, wish it had a swimming pool.

P Wilson

I joined January 7, 2017. I go every day except Sunday. The gum is always clean. Staff friendly. I don't need to pay Lifetime Fitness $90 per month to lift weights and run on a treadmill. I can pay $25 per month at Aspen. My muscles are growing larger. I am in good shape. It's a gym, not a fancy social club. If you need to look high mucky-muck, join Lifetime Fitness. If you want to get in shape and stay that way, join Aspen. I would give a five star review if they had a rope pull machine.

Michall Chandler

Awesome gym! First time there and we were greater and given a tour of the place! You can work out at your own pace or get a trainer!

jacques Mullenax

Love this gym big open and room to lift

Ken Smith

This rating is for the Silver and Fit program.

Joshua Burnes

A lot to offer. Huge weight room and cardio room. 2 basketball courts, steam room and kids club that has a basketball hoop and tunnels. My kid loves it. They also have a lot of indoor tennis courts but I think they cost extra. Very reasonably priced for a membership.

John Igamo

I moved out of state but I was still being charged even though I am thousand miles away. I was in town in April 2019 and then they made me pay from December till April ok fine I paid and left Iowa and told them to CANCEL my membership. I paid whichcer I supposedly owed them. Fine! But then I was getting charged again monthly. I flew back to Des Moines again. In July and told what’s going on. I told the guy at the reception to CANCEL my membership (in April’19) didn’t put a note because it was around 7PM despite I never used my card the log activities showed my last log in was way back in November 2018 they still charged. I had to pay again until End of August and now finally I have a paper saying that my membership is cancelled and this guy goes U can keep coming until end of August. He didn’t listen or tried to understand that I already cancelled and it was not my fault that someone forgot to cancel my membership. And there was this guy Markus I think. Very ignorant guy. Rude and careless. I am surprised how he got his job. Instead of getting me a refund they charged me, didn’t treat me like a valued customer and acted like I am cheap it’s only $$ and not a big deal. I asked who is their GM so I could explain the situation and maybe get a refund or something or at least they should of apologized and I would be ok with it. But no! They acted like Markus is big boss there and he does give a damn about anything. Very disappointed! Before you sign up to that location pls re-consider your Other options.

Rich Glasford

The weight benches are always have weights on the bars with no one using them. You would think the employee's could come out of there office and restack them.

Joe Hurd

Did not like the place. Canceling membership.

Wilhelmus VanderKallen

The personal trainers are top notch!

Peter Cade

Low monthly fee. Clean and friendly. Great equipment. Need to stack weights and play better music in the weight room.

Jeremy Price

Club management will charge you an extra month once you try and cancel because it takes 10 days to stop your payment between the next billing day. Bunch of crooks, save your money and go to a more ethical place.

DAN BRUCK

Large weight room. No wait time. Friendly staff. Plenty of equipment. Lots of lockers. All equipment spaced out. Basically everything that lifetime and anytime fitness is not. And DEFINITELY better than Orange Theory Fitness. That place is a joke.

shelbie

The absolute worst customer service I have ever delt with. Do not ever sign anything with these manipulative people. Charged rediculousluly for a nasty dirty gym. Then try to set a personal training appointment and the girl no shows. Call and talk to whoever "Abe" is and will not do anything to make things right. They make it sound like such a good deal and a good gym and it is in reality a COMPLETE joke.

Stephanie Holmes

Big Gym...love the exec area & womens! tend to get bothered by personal trainers only at this gym location. It makes it uncomfortable & usually pulls me out of focus! I normally go to another location for awhile after.

Erik Gramenz

Large facility, not the greatest lighting.

Steph Holmes

Great Club. Women’s room needs a serious upgrade .

Chad Shellmyer

Been going for years. Aspen is not too crowded, has all the things you need, including the steam room for men!!!

Ryan Day

Offers a ton of options for the price. Sometimes however the gym area doesn't seem to get cleaned well. Sometimes equipment could be serviced or replaced sooner, but recent upgrades make it pretty good. Basketball courts are a big plus.

Matt Brown

I have mixed reviews about Aspen Athletic Club. for just working out it's a good place to go it's rather cheap and has a good amount of equipment. Our problem was with Taekwondo. Master Jack was rarely there and there were times when there was no teacher there at all without warning. So after we signed a six-month contract for Taekwondo that cost $100 a month which is more than Farrell's or any other Taekwondo place we researched we were assured that our contract was cancelled and we would no longer be charged. this was not true as we just received another $110 charge.

Alan Newsom

They said I signed a one year agreement but can't prove that I did. Be very careful with anything at this place

Nick Margeas

Great facility with friendly staff. Also the monthly membership cost can't be beat

Jared Klimowski

I started going to the SE 14th location 14 years ago, stopped while at college and resumed once back from college and working in the area - I always loved the SE 14th location. I moved to West Des Moines and started going to the Hickman location a month ago and had a terrible experience with them today and quit my membership and moved over to Life Time Fitness. I had the $25 membership at Aspen that allowed me to bring a guest. I signed my wife up for a group training session for $200 that she has been attending for the past month. Today, I had to stay late at work to get a client some requested work and told my wife to go ahead and go the gym without me so that she could make her group training session (she loves her trainer, Kristen, so we have nothing but great things to say about her). I received a call from my wife letting me know that she wasn't allowed to go to her class because she was a guest and I needed to be there. I explained the situation to multiple workers at the Aspen on Hickman and asked that they look up my account to verify that I have guest privileges and asked them to please let her attend her class and assured them that I would be there. They refused to make an exception, as did one of the managers there, even after explaining that we always go there together. Additionally, I know the people at the front desk have seen us come in together before, so they knew that we play by the rules and that this was a one-time exception that they would be making. When I finally got to the gym (45 minutes into the class that my wife missed, with her waiting the entire time), they told me that she wasn't even supposed to be able to take the class as a guest in the first place, and they made it sound as if this was my oversight instead of theirs and told me they'd have to get approval from a manager for her to finish out the classes I'd paid $200 for (Daniel - a manager - said he'd follow up with me). I understand that there are policies, but I've seen McDonald's workers give free food to an unhappy customer that has been waiting 30 minutes for their food without manager approval (that's against policy) - that customer was happy and returned, I'd bet my bottom dollar. I wasn't asking someone to let me peak into a "TOP SECRET" room at the Pentagon; I was asking simply for my wife to be able to attend a class that I paid for without me being there ONE time - I've been there to check her in the other 20 sessions prior. It is completely beyond me how Aspen spat in my face after having given them my money for probably ten years (my dad, sister and wife as well) in total. PLEASE empower your employees to make decisions like one-time exceptions for situations like mine today, because they will arise. Hopefully the Hickman Aspen figures out how to give customer service and trains their employees to put their customers first. I'm willing to pay 6 times as much a month at Life Time (one does get better equipment and facilities, but I don't view it as worth it) and spend a good 15 minutes writing this review to voice my dissatisfaction - call me stupid, but I refuse to give my money to an institution that doesn't value me as a customer. I guess sometimes you get what you pay for.

Michele Small

Great kids club the staff are Professional and polite

Floyd Ezell

Great place to workout

Mackenzy Moats

There prices are Ridiculous It would be better if you go to anytime fitness or something like that. DON'T GO HERE they don't help you out in any way at all

Erin Howland

It's not fancy like Lifetime, where I switched from, but a 45lb bar is a 45lb bar no matter where you go. There's also a lot less sales pressure, which is really nice! Because there's less sales pressure, it feels like the people there actually get to know you - your name, your goals, who you train with and when, etc. There is room for improvement (more squat racks would be really nice!) but on the whole I'm more than pleased with my decision to switch, especially because Aspen offers a run group that meets more than once a week for more than just socializing and the sauna is much less chatty!

Zephyr Evernight

very nice and clean. have a good selection of equipment

Houston Brayton

Tons of cardio machines and equipment here whether you like free weights or machines. They provide trainers and group classes as well if that's what you are looking for.

ali rashid

Too hot and strang smell all over.. you have to block your noise to enter locker room if you care to be clean..loud music... too too too old equipments and most either out date or not standard.. good for some people to chill not serious exercise

Nonie Rizley

Love this gym. Would like to see some updated weights in the ladies gym.

Caitlyn Cox

I’m fat and I would like to workout. But these people said no and the lady at the front desk was very mean and rude.

john lannom

Respectable crowd and not too clicky.

Josh Wells

Great, but older facility. They have tennis courts, basketball courts, and lots of areas for working out. Memberships are just an okay price. Overall pretty nice place.

Rocky Matthias

awesome...crossfit station and trx station...excellent!!!

cammie herborn

Good classes but too crowded. They need a bigger dance studio.

Brian Huey

only thing keeping it from 5 stars, is the older than God Cardio machines. Spacious work out club, great staff. Excellent weights, training facility and classes. .

Beau-Mason Forte

Dingy weight rooms. Very old equipment. Hardly any working safety features. Outdated methods. Not worth the price, especially considering the crowd.

Gavin Martin

Great price for a membership. Love the tennis courts, tanning booth and massage room. Wish they would upgrade the equipment.

Rebecca Short

Great variety of exercise equipment and classes. Personal trainers are very personable and ready to assist. Locker rooms, basketball and tennis courts. Kids club and a nursery with very friendly staff that my daughter loves to go see.

Christine Huff

Great people, sauna, wide variety of equipment, plenty of room.

Jonathan Speck

Top notch facilities for a very reasonable price. If you only want a bare bones membership to lift weights, this place will only cost you ten bucks a month.

Caleb Kester

Prices are reasonable and a great place to lift. A few downsides: No Pool at this location. Men's locker rooms leave a lot to be desired. However for the price it's a great place to work out.

Aida Sarajlija

Was paying for two memberships, me and my boyfriend. He hadn't gone in a while and they switched the account to his sister's name. The card is in my name. Did not update any other information. Did not remove the billing information and continued to charge me. Now they're taking me in circles between Merle hay and Hickman and saying I can't be refunded.

T3- 812

Great place to workout and meet like minded people.

Dylan Belverud

Cheap and simple, exactly what you need if you're just looking for strength or cardio training. Group classes also offered at tiered membership prices.

Theresa Johnson

At times the popular classes are so crowded that it should be called yoga/zumba beast. I gave three stars because there are excellent teachers, and finally one of the more popular classes moved to a bigger room. It was full almost immediately. You can be crammed like sardines. They can mess up on your paperwork so recheck the red tape. For some reason the classes have become less crowded as of late. I still do not like that they got rid of their pool and hot tub at South East 14th. For me this now comes down to location. Otherwise, the YMCA has indoor walking tracks and swimming pools, and could just as easily join. For now will stck with Aspen due to locations.

Emily Van Baale

Very nice staff in Ankeny!

Ashley Hope

The staff here pressures you to sign up, runs whatever promotions they feel like from a day to day basis which can affect your price and are totally unprofessional. Not worth it. Find another gym

Chris Hochstein

Loved the gym the staff the convenience and price. Overall just a wonderful place!!!

Bri Stone

Dirty. Cluttered. Not picked up.

Tiger Hobbes

3 words; "Ten Dollar Membership". The price is right for an expansive fitness center featuring free weights, workout equipment, basketball vourts, tennis courts (additional fees), fully equipped locker rooms, tanning, and group fitness classes including martial arts, boot camp, and more. This place has something for every fitness level and interest. Parking can get tight during peak hours, but this place is huge and accommodates a lot of people. It's easily the best value, and best equipped gym in town.

M M

0/5 stars....Was the worst experience I have ever had with a gym, i tried to redeem a groupon and they refused to let me use said groupon here. The reason they gave me was because you can not have previously been a member and try to redeem said groupon here even though no where in the fine print or regulations is this stated anywhere. Talked to the manager at the Hickman road location whose name is Marcus and was completely and utterly rude, would not allow me to talk what so ever, lied about pricing, and was using a very inappropriate tone when addressing me. “Stated that it isn’t his problem”, Then when I asked to talk to his GM or someone up he refused to give me his name or number. The way Marcus treated me was absolutely wrong and it is also wrong how he wouldn’t give me the GM’s name or number, ultimately shows that he was in the wrong and that is why he wouldn’t give me that information. Marcus needs to be talked to and addressed about the way he deals with customers

rachael brown

Love working out here. Have never had an issue.

Len Sniegowski

Great facility, easy place to train,. My trainer, Paige is fantastic.

Sarah Effler

Love Barre class with Kristel. Great price. The equipment is older, but it all works.

Santha Perian

Good value for the money. Wish they had swimming pool. Other than that.. I would recommend Aspen Hickman.

Alex Broughton

Huge, and plenty of things to do

Connor Paulson

I went in to cancel my membership, which went fine. Months later I'm still getting calls that my payment isn't going through and when I call back or email I either can't be helped or my email is ignored.

Tiffany Harms

ALL NEW CARDIO EQUIPMENT!!!!!! AWESOME

johnathan alberty

It's a good gym of how lot of good memories basketball camps my furry first fitness trainer was their great basketball courts they had that kids area for the Kids Daycare thing lot of memories there when I was a kid too close to a teenager I would recommend it as a gym I really would

Iam DaBeats

This is one of the worse places I have ever been...the way the company has treated me has been extremely horrible. I felt like because of my skin color they did what they did to me.how do you banned someone because they refuse to pay a higher memebership fee. Then how can you tell me that I can rejoin but I need to pay a whole year in advance. It’s sickening to think an organization would act in such away towards a person....i will never forget my experience with Aspen

JC Sixtos

I finally got a membership here. It's nice when you leave they always greet you.

Jeffrey Comstock

Theives and liars! I signed up for the $10/mo membership but 4 months later I was charged $51.89. I called to inquire about the charges and was told that I agreed to a $40 "maintenance fee". The person I spoke to was very condescending and rude. I never would have joined if I had been told about a maintenance fee. When I asked how to cancel my membership, he told me that I could go to "any Aspen location" and cancel. So I immediately went to the closest location (Ankeny) only to be told that they couldn't process my cancelation because I joined at another location. So I will be going to the Hickman location tomorrow to cancel. I really can't believe how poorly they treat their paying customers! This place is the scammy gym that you've heard about. They only exist to cheat people out of their hard earned money.

Angela voyna

Been a member for 20 years, these people have never once asked me to update my home address or phone number or email, I can 100% assure you they dont have any of this information accurate in their system. I don't get any benefits or appreciation or rewards that a brand new member can't get also. You're just a number, they will gladly take your money. Considering cancelling, they just aren't competitive with all the options available at other fitness centers.

Valon Tika

Gym is nice but overpriced. If you have kids it is a cool place to take them but if you need to just workout there are cheaper places to go with the same equipment.

scott campbell

Great place to workout. Lots of equipment and space to exercise. Can get a bit hectic during busy times of the day, around 5pm.

Kassandra Rodriguez

Lots of classes to chooses from. A good variety of equipment, in good working condition. My boys love the kids club/daycare that is available. The staff is very friendly!

nihal mulla

great trainers, great instruments

Collin Traylor

Aspen athletic as a whole is just a poorly run business. I used to work out at the merle hay locatione a year ago but had to leave for 4 months for my new MOS training for the national guard. I went and had my membership frozen for the time I was gone. While I was gone they still kept charging me the full price. It took a week of calling and talking to various people before someone finally went and literally said "oh yeah it says it right here!" I immediately had them cancel my membership and refund me all the money they charged due to the incompetence. When I came back and moved into my new apartment off of hickman I decided to try the hickman location just because it was closer and was actually pretty nice from the last times I had been here. I had a shocking wake up call when the GM went to sign me up for a plan with a trainer that I didn't want he just assigned me to some random person. I'm sorry but if I'm going to get a trainer I want it to be someone that I can meet first and be comfortable with. Then when I went to freeze my account again due to having a tear in my shoulder from training with the guard I was told that it wouldn't cost me anything to freeze it for a medical issue. All of a sudden I start seeing monthly charges on my account. Don't ever go to this gym they don't care about there members health all they care about is getting all the money they can from them.

Richard Goudy

Got the good old bait and switch from Aspen on Hickman Road....signed up with the general manager and was told i can cancel at anytime with no fee...I switched to a fitness center closer to home and a week after canceling my membership and being told there will be no late fee, I receive a call saying I am in a contract until January 2020.....Before you think about signing up at Aspen, stop that thought and sign up somewhere else. Thank you for lying and robbing me of 6 months of membership fees....

Mary Enders

I love working out here. Encouraging people.

Minh Pham

Good quality for the price I pay.

Austin Haarsma

Friendly staff, also have every machine you would need.

Julie Lewerke

Giving 1 star because I can’t give zero. Terrible customer service from the GM Marcus. I’ve never met a GM who can’t fix a problem “because he didn’t work there when it started”. Asked to speak to his boss and he said he doesn’t answer to anyone. Left a message with the front desk girl to have his boss, the owner, call me and never got a call. Clearly they only care about money and could care less about the happiness of their customers. Would never recommend this place to anyone.

Casey Owens

I was member off and on for 10 years. I got a six month job out of state. It costs me more to cancel my Aspen membership then my cell phone contract. I was going to rejoin when I moved back. I will not now.

Sam Acheson

I was a member of this gym for 30 years and disappointed that new membership rates were being offered for far less than what I had been paying. Received a nastygram in the mail that my credit card had expired. Personally paid them a visit 2 ask for a waiver of 3 months prior high rates in exchange for renewal at a lower rate and was declined. Their membership director not very accommodating. He won the battle but lost the war. Guess I'll go somewhere else

Angela Roberts

Love my trainer- natasha

Marla Thompson

Great price, nice staff. Older equipment and locker rooms, but work well. Would like to see more group class times available.